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Level 1 and 2 Service Manual

6809493A69-O

V360

Digital Wireless Telephone

V360 GSM 850/900/1800/1900 MHz GPRS

Summary of Contents for V360

Page 1: ...Level 1 and 2 Service Manual 6809493A69 O V360 Digital Wireless Telephone V360 GSM 850 900 1800 1900 MHz GPRS ...

Page 2: ......

Page 3: ...IM 22 Removing and Replacing the Antenna Cap 23 Removing and Replacing the Rear Housing 24 Removing and Replacing the Microphone 26 Removing and Replacing the Transceiver Board Assembly 27 Removing and Replacing the Flip Assembly 28 Removing and Replacing the Flip Assembly Bezel 30 Removing and Replacing the Display Assembly 31 Removing and Replacing the Camera Assembly 34 Removing and Replacing t...

Page 4: ...4 May 18 2005 6809493A69 O Contents V360 ...

Page 5: ...t parts Product Names Product names are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and so ...

Page 6: ...license to use the Motorola product and the Motorola computer programs with the Motorola product About This Service Manual Use of this manual assures proper installation operation and maintenance of Motorola products and equipment It contains all service information required for the equipment described and is current as of the printing date Refer questions about this manual to the nearest Customer...

Page 7: ...s will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component Motorola High Tech Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service training is avai...

Page 8: ...g with a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Order replacement parts test equipment and manuals from AAD U S A Outside U S A Phone 800 422 4210 Phone 847 538 8023 FAX 800 622 6210 FAX 847 576 3023 Website http businessonline motorola com EMEA Phone 49 4...

Page 9: ... 810 mAh Li Ion battery 47 mm x 90 mm x 24 3 mm 1 85 inches x 3 54 inches x 0 95 inches Size Volume 85 cc 5 18 in3 with battery Weight 110 grams 3 88 oz with battery Battery Life with standard 810 mAh Li Ion Battery Talk Time 150 450 minutes Standby time 140 240 hours All talk and standby times are approximate and depend on network configuration signal strength and features selected Standby times ...

Page 10: ...18 2005 6809493A69 O Specifications V360 Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits 182 bits Class 2 bits 78 bits Bit Rate with FEC Encoding 22 8 kbps Speech Coding Function Specification ...

Page 11: ...o data services access The virtual nature of this connection means that network resources are not consumed during periods when a user is not actually sending or receiving data Multimedia messaging allows the end user to send photos along with personalized voice messages V360 telephones have a clam form factor They feature an externally viewable 96 x 80 pixel grayscale display for caller identifica...

Page 12: ...erver in standard HTML subsequently filtered to WML or directly in WML if available The information is then passed to the mobile subscriber via the mobile network The V360 microbrowser can be configured for baud idle timeout line type phone number and connection type SIM Application ToolkitTM Class 2 SIM Application Toolkit is a value added service delivery mechanism that allows GSM operators to c...

Page 13: ... is the only method available for example phone numbers Caller Line Identification Upon receipt of a call the calling party s phone number is compared to the phone book If the number matches a phone book entry that name will be displayed If there is no phone book entry the incoming phone number will be displayed In the event that no caller identification information is available the Incoming Call ...

Page 14: ... 1 Soft keys refer to non labeled keys that correspond to text options displayed on the screen The left and right soft keys perform the function shown in the corners of the display The right key will usually select an option whereas the left key will usually exit a function or return to a previous screen The menu key opens the initial menu structure or allows access to a submenu whenever M appears...

Page 15: ...ses another network system out side the user s home network When leaving the home network area the phone roams or seeks another network Message Waiting Indicator 5 Appears when the phone receives a text mes sage This is a network dependent feature Voice Message Waiting Indicator 1 Appears when a voicemail message is received This is a network dependent feature 040146o 040147o Figure 2 Icon Indicat...

Page 16: ... URL Browser Setup Web Sessions h Multimedia Pictures Camera Sounds Video Camera Videos E Bluetooth Link Handsfree Device History Setup w Settings see next page optional features This is the standard main menu layout Your phone s menu may be a little different l Personalize Home Screen Main Menu Skin Greeting Wallpaper Screen Saver t Ring Styles Style style Detail L Connection Sync USB Settings H ...

Page 17: ...ttery Battery Removal Removing the battery causes the device to immediately shut down and any pending work for example partially entered phone book entries or outgoing messages is lost Operation For detailed operating instructions refer to the appropriate User s Guide listed in the Related Publications section toward the end of this manual Pressing either volume key will mute the alert To ensure p...

Page 18: ...18 May 18 2005 6809493A69 O General Operation V360 ...

Page 19: ... to power device 0180386A82 Antistatic Mat Kit includes 66 80387A95 antistatic mat 66 80334B36 ground cord and 42 80385A59 wrist band Provides protection from damage to device caused by electrostatic discharge ESD 6680388B67 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly of device 6680388B01 Tweezers plastic Used during assembly disassembly...

Page 20: ...amage from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this equipment G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components E All batteries can cause property damage and or bodily injury such as burns if a conductive materialsuch as jewelry keys orbeaded cha...

Page 21: ...ery contacts side first into the battery compartment and push down followed by the opposite edge of the battery 7 Align the battery cover to the rear housing then slide the battery cover up until it snaps into place 050316o Figure 2 Removing the battery E There is a danger of explosion if the Lithium Ion battery is replaced incorrectly Replace only with the same type of battery or equivalent as re...

Page 22: ...in the procedures 2 Slide the SIM latch away from the SIM and then lift the SIM card out of the phone as shown in Figure 3 3 To replace insert the SIM into the holder ensuring the keyed corner of the SIM faces the outer edge of the phone 4 Replace the battery and battery cover as described in the procedures 050317o Figure 3 Removing the SIM SIM SIM Latch ...

Page 23: ...ert the disassembly tool in the slots on each side of the antenna cap as shown by the red arrows in Figure 4 Carefully release the snaps on each side of the phone under the antenna cap 4 To replace align the antenna cap the phone and lower into place Press down on the antenna cap gently but firmly to engage the snaps 5 Replace the SIM battery and battery cover as described in the procedures 050318...

Page 24: ...of the phone Retain the screws for reassembly See Figure 5 G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage G In addition to 4 screws the rear housing assembly is fastened with plastic latches These are fragile and should be released with care 050321o Figure 5 Removing the rear housing screws Housing Sc...

Page 25: ...he phone 5 To replace align the housing latches with the corresponding openings on the front housing Gently press the housings together until the catches snap into place 6 Replace the 4 housing screws and tighten to a final torque setting of 16 Ncm 1 5 inch pounds Do not over tighten 7 Replace the antenna cap SIM battery and battery cover as described in the procedures 050322o Figure 6 Removing th...

Page 26: ...c hand tool to pry the microphone out of its socket and carefully remove from the front housing See Figure 7 3 To replace use the plastic tweezers to place the microphone into its socket on the front housing Ensure that the elastomeric connector is facing upward 4 Replace the rear housing antenna cap SIM battery and battery cover as described in the procedures 050344o Figure 7 Removing the Microph...

Page 27: ...the transceiver board assembly into the front housing 5 To replace carefully align the flex connector to it s socket on the transceiver PC board assembly then gently press down on the flex connector until properly seated in its socket 6 Replace the rear housing SIM battery and battery cover as described in the procedures G This product contains static sensitive devices Use anti static handling pro...

Page 28: ... battery SIM antenna rear housing and transceiver board assembly as described in the procedures 2 Flex the right side of the front housing assembly to allow the flip assembly hinge to separate from the knuckle see Figure 9 050345o Figure 9 Removing the Flip Assembly Flip Assembly Flip hinge Knuckle Front Housing ...

Page 29: ...sing 5 Insert the left side of the flip assembly into the left knuckle on the front housing 6 Carefully bend the right knuckle on the front housing to insert the flip hinge into the right knuckle Ensure that the flip opens and closes easily 7 Replace the transceiver board assembly rear housing SIM battery and battery cover as described in the procedures G The flexible printed cable FPC flex is eas...

Page 30: ... edge of the disassembly tool along the sides of the flip bezel to release the bezel snaps Be careful not to damage the flip bezel see Figure 11 4 To replace align the flip bezel to the flip assembly Gently press the bezel onto the flip assembly until all the snaps have engaged and the bezel is properly seated on the flip assembly 5 Replace the flip assembly transceiver board assembly rear housing...

Page 31: ...e Torx driver and a T6 bit to remove the 2 flip screws from the flip assembly see Figure 12 3 Insert the disassembly tool between the display module and the flip housing and pry the display assembly up from the flip housing see Figure 13 4 Carefully lift the flip display assembly out of the flip housing 050348o Figure 12 Removing the Flip Assembly Screws 050349o Figure 13 Removing the Flip Display...

Page 32: ...ket up and away from the display assembly 8 To replace align the display bracket over the display assembly 9 Carefully and gently lower the display bracket onto the display assembly Press the display bracket into place so that all the latches are attached to the display assembly 050405o Figure 14 Removing the Flip Display Bracket Screws 050351o Figure 15 Removing the Flip Display Assembly Bracket ...

Page 33: ...he flip housing and gently press down until all the catches are engaged and the flip display lens is flush with the flip housing 12 Insert and tighten the two T6 flip assembly screws to a torque setting of 16 Ncm Do not overtighten 13 Replace the flip assembly bezel flipassembly transceiverboardassembly rear housing antenna cap SIM battery and battery cover as described in the procedures ...

Page 34: ...ce carefully press the camera assembly into its slot in the flip display assembly 5 Insert the end of the camera assembly flex cable into its slot in the ZIF connector on the flip display assembly Avoid damage to the flex cable 6 Replace the flip display assembly flip assembly bezel flip assembly transceiver board assembly rear housing antenna cap SIM battery and battery cover as described in the ...

Page 35: ...r vibrator assembly and flex from the display assembly see Figure 17 4 To replace align the motor vibrator connector to the connector socket 5 Gently but firmly press the flex connector into it s socket until properly seated 6 Replace the camera assembly display assembly flip assembly bezel flip assembly transceiver board rear housing antenna cap SIM battery and battery cover as described in the p...

Page 36: ...he flip assembly 4 Carefully lift the display lens away from the flip assembly 5 To replace align the display module assembly to the flip assembly 6 Carefully lower the display module into the flip assembly Ensure that none of the display assembly components are damaged 7 Replace the motor vibrator flex assembly camera assembly flip assembly bezel flip assembly transceiver board rear housing anten...

Page 37: ...such as menu and stored memory such as phone books or even just program a unit with basic user information such as language selection V360 telephones use TrueSync synchronization software to effect a personality transfer Identification Each Motorola GSM device is labeled with a variety of identifying numbers The following information describes the current identifying labels Mechanical Serial Numbe...

Page 38: ...ividual units The full IMEI structure is listed in Table 2 Where TAC Type Allocation Code formerly known as Type Approval Code NN Reporting body identifier XXXX Type Identifier YY YY is set to 00 from 01 01 2003 until 31 03 2004 ZZZZZZ Individual unit serial number A Phase 1 0 Phase 2 check digit defined as a function of all other IMEI digits Other label number configurations present are TRANSCEIV...

Page 39: ...es 4 Insert the test SIM into the SIM slot 5 Replace the battery as described in the procedures 6 Press to turn the phone ON Manual Test Mode Commands Table 3 Manual Test Commands Key Sequence Test Function Name Remarks Menu 048263 Enter manual test mode End Key Exit manual test mode 54 Suspend Required for all Test Mode Operations 0 0 0 Select tone 0 0 0 1 Select tone 1 0 0 2 Select tone 2 0 0 3 ...

Page 40: ...t band GSM 900 10 0 4 Set band DCS 1800 10 0 5 10 0 6 Set dual band GSM 900 1800 10 1 0 Read band 3 GSM 4 DCS 5 PCS 6 GSM DCS 18 0 Initialize non volatile memory Master Reset 18 1 Initialize non volatile memory Master Clear 55 2 001 Test Display All pixels ON 55 2 000 Test Display All pixels OFF 55 2 002 Test Display Checkerboard pattern A 55 2 003 Test Display Checkerboard pattern B 55 2 004 Test...

Page 41: ...Antenna assembly defective Check to make sure that the antenna pin is properly connected to the transceiver board assembly If connected properly substitute a known good antenna If the fault is still present proceed to b b Transceiver board assembly defective Replace the transceiver board assembly refer to 1c Verify that the fault has been cleared and reassemble the unit with the new transceiver bo...

Page 42: ...r board assembly defective Replace the transceiver board assembly refer to 1c Verify that the fault has been cleared and reassemble with the new transceiver board assembly 7 Telephone will not recognize or accept SIM a SIM defective Check the SIM contacts for dirt Clean if necessary and check if fault has been cleared If the contacts are clean insert a known good SIM into the telephone Power up th...

Page 43: ...or vibrator flex assembly 10 Internal Charger not working Faulty charger circuit on transceiver board assembly Test a selection of batteries in the rear pocket of the desktop charger Check LED display for the charging indications If these are charging properly then the internal charger is at fault Replace the transceiver board assembly refer to 1c Verify that the fault has been cleared and reassem...

Page 44: ...44 May 18 2005 6809493A69 O Troubleshooting V360 Exploded View Diagram 031826o Figure 20 Exploded View Diagram 5 4 15 13 16 6 7 8 9 10 3 2 1 11 12 14 17 18 19 20 21 22 ...

Page 45: ...17 8571119A03 8571119A02 Wire Antenna GSM850 Wire Antenna 5 0370303E03 Flip Screw 4X 18 3271049A01 Gasket Midi Speaker Seal 6 0170387R01 Flip Frame Assembly 19 Transceiver PCBA 7 AALG4324AA Flip PCB Assembly 20 AAYN4561A Keypad 8 0170387U01 Flip Bottom Assembly 21 0102733J72 XCVR Front Housing Assembly 9 6171139A01 Flip Main Lens Assembly 22 10 0170387X01 Transceiver Front Housing Ass y 11 AAHN559...

Page 46: ...1C Transceiver Front Housing 0170387X01 0170387L01 0170387L02 Transceiver Rear Housing AAHN5597A 0170387L02 0170387H02 Battery Cover AAHN5598A 4mm AAHN5599A 6mm AAHN5589A 4mm AAHN5590A 6mm AAHN5589A 4mm AAHN5590A 6mm Rear Cap 0170387T01 Flip Front Housing AAHN5596A 0170387H01 0170387J02 Flip Rear Housing 0170387K01 0170387K01 Keypad AAYN4561A AAYN4548A AAYN4581A CLI Lens Kit AAHN5609A 0170387S01 ...

Page 47: ...r 256MB SYN0944 TransFlash Card with SD Adapter 32MB SYN0941 TransFlash Card with SD Adapter 64MB SYN0942 USB 2 0 Card Reader SYN1045 Bluetooth Products Bluetooth Mono Headset Nickel H500 SYN1290 Bluetooth Headset HS830 SYN0996 Bluetooth Car Kit HF850 SJ0014 Bluetooth Car Kit Euro S9643 Bluetooth Car Kit IHF1000 Americas Asia 98676H Bluetooth Car Kit IHF1000 EMEA CFLN1232 Bluetooth Helmet Headset ...

Page 48: ... Rate Switcher BRAZIL SPN5187 Travel Charger EMU Mid Rate Switcher EURO SPN5189 Travel Charger EMU Mid Rate Switcher INDIA SPN5194 Travel Charger EMU Mid Rate Switcher MEXICO SPN5186 Travel Charger EMU Mid Rate Switcher PRC SPN5188 Travel Charger EMU Mid Rate Switcher TWN SPN5216 Travel Charger EMU Mid Rate Switcher UK HK SPN5190 Travel Charger EMU Mid Rate Switcher US ENG SPN5185 Travel Charger E...

Page 49: ...P 12 features product 11 flip assembly bezel removing and replacing 30 flip assembly removing and replacing 28 flip display module assembly removing and replacing 36 I identification 37 international mobile station equipment identity 38 mechanical serial number 37 product 5 IMEI 38 in use indicator 15 indicators alert setting 16 battery level 16 in use 15 menu 16 message waiting 15 roam 15 signal ...

Page 50: ...r vibrator assembly 35 rear housing 24 SIM 22 transceiver board assembly 27 roam indicator 15 S serial number mechanical 37 service manual about 6 revisions 7 scope 6 service policy 7 customer support 7 out of box failure 7 product support 7 service procedure ordering replacement parts 8 shortcuts 16 shut down upon battery removal 17 signal strength indicator 15 SIM Application Toolkit 12 SIM card...

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Page 52: ... Motorola Inc Reg U S Pat Tm Off All other product or service names are the property of their respective owners 2005 Motorola Inc All rights reserved Personal Communications Sector Sawgrass International Concourse 789 International Parkway Mailstop S2C Sunrise FL 33325 6222 6809493A69 6809493A69 O ...

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