Motorola V323i Page 44 Service Manual Download | Manualshive

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44

October 02, 2006

6809507A01-O

Troubleshooting

V323i/V325i

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Summary of Contents for V323i

Page 1: ...Level 2 Service Manual 6809507A01 O V323i V325i Digital Wireless Telephone CDMA 1900 MHz CDMA 800 MHz Analog 800 MHz ...

Page 2: ...Patent Trademark Office All other product or service names are the property of their respective owners Motorola Inc 2005 2006 All rights reserved Mobile Devices Business Sawgrass International Concourse 789 International Parkway Room S2C Sunrise FL 33325 6220 ...

Page 3: ...nd Replacing the Rear Housing 22 Removing and Replacing the Transceiver Board 24 Removing and Replacing the Keypad 26 Removing and Replacing the Flip Assembly 27 Removing and Replacing the Flip Display Lens 29 Removing and Replacing the Flip Cover 30 Removing and Replacing the Flip Assembly Shield 31 Removing and Replacing the External Display 32 Removing and Replacing the Display PC Board 33 Remo...

Page 4: ...4 October02 2006 6809507A01 O Contents V323i V325i ...

Page 5: ... number on the housing Use the entire model number when inquiring about the product Numbers are also assigned to chassis and kits Use these numbers when requesting information or ordering replacement parts Product Names Product names are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain mark...

Page 6: ...ms with the Motorola product About this Service Manual Using this service manual and the suggestions contained in it assures proper installation operation and maintenance Refer questions about this manual to the nearest Customer Service Manager Audience This service manual aids service personnel in testing and repairing V323i V325i telephones Service personnel should be familiar with electronic as...

Page 7: ...nits will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component The Motorola High Technology Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service tra...

Page 8: ...ssembly along with a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Replacement Parts Service Division RPSD Order replacement parts test equipment and manuals from RPSD U S A Outside U S A Phone 800 422 4210 Phone 847 538 8023 FAX 800 622 6210 FAX 847 576 3023 Website http businessonline motorola com EME...

Page 9: ... battery 48 65mm x 91mm x 23 7mm 1 83 in x 3 58 in x 0 89 in Size Volume 88 cc 4 88 in 3 without antenna Weight 115g 3 88 oz with battery Operating Temperature Range 30 C to 60 C 22 F to 140 F Humidity 80 Relative Humidity at 50 C 122 F Battery Life 880 mAh 810 mAh V323 Li Ion Battery Digital Talk Time 197 Minutes for 880mAh and 181 Minutes for 810mAh IS95 IS2000 Cell PCS CDG Suburban Profile with...

Page 10: ... dBm AMPS SINAD C MSG weighted Sinad 12dB or greater 104 dBm CDMA PCS 0 5 Static FER 0 5 or less Audio Distortion Less than 5 at 1004 Hz 8 kHz peak frequency deviation transmit and receive Adjacent and Alternate Channel Desensitization AMPS Channel Selectivity with 3dB higher than Sensitivity 16dB of Adjacent 30kHz and 60dB for Alternative 60kHz IM AMPS Greater than 65 dB Transmitter Function Cont...

Page 11: ...ra module is a 350K pixel VGA CMOS Sensor Camera The main housing assembly includes a battery cover chassis main circuit board keypad plastic front housing and retractable antenna The main circuit board contains the Receiver Transmitter Synthesizer and Control Logic Circuitry which together comprise the dual band tri mode phone electronics The telephones are made of polycarbonate plastic The displ...

Page 12: ...er A dynamic dictionary uses this to build and display a set of word or name options The iTAP feature may not be available in all languages Personal Information Management The V323i V325i telephones contain a built in date book with alarm reminders message center and a 500 number capacity phonebook 2 Network subscription or service provider dependent feature Not available in all areas ...

Page 13: ...icators Locations 050852o Figure 2 Hardware Features Left Soft Key Camera Key Send Key Make answer calls Volume Keys Smart Speakerphone Key Navigation Key Navigate menus Right Soft Key Voice Recognition Key CLR Key Clear entries move back through menus Power End Key Turn on off hang up exit menus Accessory Port Center Select Key Select menu options Camera Lens Take photos to send to others use on ...

Page 14: ... the LCD display Alert Settings In addition to preset ring tones the user can download additional ring tones Availability is carrier and Network dependant Motorola wireless phones incorporate the VibraCall discreet vibrating alert that avoids disturbing others when a ringing phone is unacceptable Alerts can be set to ring only vibrate only vibrate then ring or no ring or vibrate Whether a phone di...

Page 15: ... Operation For detailed operating instructions refer to the appropriate User Guide listed in the Related Publications section toward the end of this manual E All batteries can cause property damage and or bodily injury such as burns if a conductive materialsuch as jewelry keys orbeaded chains touch exposed terminals The conductive material may complete an electrical circuit short circuit and becom...

Page 16: ...16 October 02 2006 6809507A01 O General Operation V323i V325i ...

Page 17: ...c mat 66 80334B36 ground cord and 42 80385A59 wrist band Provides protection from damage to device caused by electrostatic discharge ESD 0 00 00 30005 Disassembly tool plastic with flat and pointed ends manual opening tool from AMS Used during assembly disassembly of phone Tweezers plastic Used during assembly disassembly Digital Multimeter HP34401A2 Used to measure battery voltage 1 To order in N...

Page 18: ...re indicated Tools and equipment used for the phone are listed in Table 1 preceding G Many of the integrated devices used in this phone are vulnerable to damage from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this equipment G Avoid stressing the plastic in any way to avoid damage to either the plastic or...

Page 19: ...e battery cover latch as shown in Figure 4 3 Slide the battery cover away from the antenna 4 Lift the battery cover away from the phone 5 To replace align the battery cover to the phone 6 Slide the battery cover into the phone until battery cover latch snaps into place 050854a Figure 4 Removing the Battery Cover Cover Latch Battery Cover ...

Page 20: ...h the battery contacts in the phone 6 Insert the battery into the battery compartment contacts side down 7 Insert the bottom end of the battery into the base of the phone 8 Replace the battery cover as described in the procedures E All batteries can cause property damage and or bodily injury such as burns if a conductive materialsuch as jewelry keys orbeaded chains touch exposed terminals The cond...

Page 21: ...nna threads are completely disengaged slide the antenna out of the housing See Figure 6 4 To replace insert the threaded end of the antenna carefully into the housing and after ensuring the threads are properly engaged rotate clockwise Tighten firmly by hand 5 Replace the battery and battery cover as described in the procedures 050857a Figure 6 Removing the Antenna G Ensure antenna threads are pro...

Page 22: ...the procedures 2 Using tweezers carefully remove the two screw caps from the back of the phone near the top Use care not to mar or damage the back housing or screw caps if they are to be reused 3 Use a Torx T6 driver to remove the four housing screws Set the screws aside for reuse 050856o Figure 7 Removing the Rear Housing Screws Screws Screws Caps not shown ...

Page 23: ...een released carefully lift the rear housing away from the phone 6 To replace align rear housing to the phone 7 Carefully press the rear housing starting from the left side into the phone until all of the the snaps engage 8 Insert and tighten the four housing screws to a torque setting of 1 5 0 2 in lbs Replace the two screw caps 9 Replace the antenna battery and battery cover as described in the ...

Page 24: ...isconnect the flip assembly flex connector See Figure 9 3 Carefully lift the transceiver PC board up and away from the phone Avoid damage to the flip assembly flex cable See Figure 10 050859o Figure 9 Removing the Flip Assembly Flex Connector G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage Disassembly ...

Page 25: ...embly and lower it into place 6 Align the flip assembly flex connector to it s socket on the transceiver PC board 7 Firmly and gently press the flex connector onto the socket until the connector is properly seated 8 Replace the rear housing antenna battery and battery cover as described in the procedures 050860o Figure 10 Removing the Transceiver Board Disassembly Tool Transceiver Board ...

Page 26: ...edures 2 Using the disassembly tool lift the keypad from the front housing as shown in Figure 11 3 To replace insert the keypad into the front housing ensuring the keys align properly with the openings in the front housing 4 Replace the transceiver board rear housing antenna battery and battery cover as described in the procedures 050861o Figure 11 Removing the Keypad Disassembly Tool Keypad ...

Page 27: ...r board and keypad as described in the procedures 2 Disengage the flip hinge from the front housing by pushing the hinge in the direction of the arrow with a small screwdriver G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 050862o Figure 12 Disengaging the Flip Hinge Flip Assembly Screwdriver Front Housing Flip Flex ...

Page 28: ...gure 13 5 To replace carefully insert the display flex into the opening in the front housing 6 Insert the left side of the hinge into the front housing knuckle and snap the right side of the hinge into the front housing knuckle 7 Replace the keypad transceiver board rear housing antenna battery and battery cover as described in the procedures 050863o Figure 13 Removing the Flip Assembly Flip Assem...

Page 29: ... between the main display lens and the flip and separate the lens from the flip see Figure 14 3 To replace remove the adhesive backing from the display lens and align the display lens to the flip assembly Carefully press the display lens into position on the flip assembly 4 Replace the flip assembly keypad transceiver board rear housing antenna battery and battery cover as described in the procedu...

Page 30: ... Using the disassembly tool disengage the flip cover latches and remove the flip cover from the flip assembly 4 To replace align the flip cover on the flip assembly and press it into place 5 Insert and tighten the four housing screws to a torque setting of 1 5 0 2 in lbs 6 Replace the flip lens flip assembly keypad transceiver board rear housing antenna battery and battery cover as described in th...

Page 31: ... flat blade screwdriver directly under the latch slot and gently pry up to disengage the latch 3 It is only necessary to disengage 2 of the 4 latches to remove the flip assembly shield from the flip assembly 4 To replace place the flip assembly shield onto the flip assembly 5 Replace the flip cover flip lens flip assembly keypad transceiver board rear housing antenna battery and battery cover as d...

Page 32: ...efully pry up the external display from main display assembly 4 To replace insert the external display flex into the display flex connector and press the flex connector latch closed 5 Replace the flip assembly shield flip cover flip lens flip assembly keypad transceiver board rear housing antenna battery and battery cover as described in the procedures G The flexible printed cable FPC flex is easi...

Page 33: ...aker 3 Use the disassembly tool to disconnect the display flex from its connector and lift out the display PC board from the flip housing see Figure 19 4 To replace align the display PC board with the flip housing and press it into place 5 Align the display flex with its connector and press it into place 6 Replace the external display flip assembly shield flip cover flip lens flip assembly keypad ...

Page 34: ...the display PC board see Figure 20 4 Carefully re connect the flex connector and press the flex connector latch closed 5 Turn the display PC board over and place the display module onto the display PC board and secure the display latches on the display PC board 6 Replace the display PC board flip assembly shield flip cover flip lens flip assembly keypad transceiver board rear housing antenna batte...

Page 35: ...rrel bushing and then carefully remove the vibrator flex assembly from the opening in the flip housing 4 To replace carefully slide the vibrator flex assembly through the opening in the flip housing attach the barrel bushing and press the flex onto its connector 5 Replace the display PC board flip assembly shield flip cover flip lens flip assembly keypad transceiver board rear housing antenna batt...

Page 36: ...scribed in the procedures 2 Use the disassembly tool to lift the camera PC board from the flip housing 3 To replace align and press the camera PC board assembly into the flip housing 4 Replace the vibrator flex assembly display PC board flip assembly shield flip cover flip lens flip assembly keypad transceiver board rear housing antenna battery and battery cover as described in the procedures 0508...

Page 37: ...entification Each Motorola CDMA phone is labeled with a variety of identifying numbers Figure 24 describes the current identifying labels 020463o Figure 24 CDMA Telephone Identification Label MOTOROLA INC FCC ID IHDT5UV1 EE 3 CANADA 109 182 230A TYPE UVKA 832 2412 CHANNEL OPERATION SWF3001A H7 25821A2 VY SN D414AF0EYAA A56 G6 Mfg by Type approval information NAMPS info analog Transceiver model cod...

Page 38: ... Antenna assembly defective Check to make sure that the antenna pin is properly connected to the transceiver board assembly If connected properly substitute a known good antenna If the fault is still present proceed to b b Transceiver board defective Replace the transceiver board refer to 1c Verify that the fault has been cleared and reassemble the unit with the new transceiver board 3 Display is ...

Page 39: ...fault has been cleared and reassemble with the new transceiver board assembly 7 Phone does not sense when flip is opened or closed usually indicated by inability to answer incoming calls by opening the flip or inability to make outgoing calls a Flip assembly defective Temporarily replace the flip assembly with a known good assembly If fault has been cleared reassemble with the new flip assembly If...

Page 40: ...er 02 2006 6809507A01 O Troubleshooting V323i V325i Programming Software Upgrade and Flexing Contact your local technical support engineer for information about equipment and procedures for flashing and flexing ...

Page 41: ...6809507A01 O October 02 2006 41 Level 2 Service Manual Troubleshooting V323i V325i Exploded View Diagram o Figure 25 Flip Exploded View 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 ...

Page 42: ...42 October 02 2006 6809507A01 O Troubleshooting V323i V325i o Figure 26 Base Exploded View 18 19 20 21 22 23 24 25 26 17 27 28 29 30 31 ...

Page 43: ...527Y02 6189527Y03 Main Lens 11 0589545Y01 0589545Y01 Grommet Vibrator 12 0189731Y01 0189731Y01 Personality FPCB Assembly 13 0189583Y01 0189583Y01 Camera Module Assembly 14 5988515L01 5988515L01 Magnet 15 4389788Y01 4389788Y01 Barrel Bushing 16 5587736N01 5587736N01 Hinge 17 0189538Y05 0189538Y05 Base Front Housing Assembly 18 1389506Yxx 1389506Y06 Escutcheon Label 19 5089288Y01 5089288Y01 Micropho...

Page 44: ...44 October 02 2006 6809507A01 O Troubleshooting V323i V325i ...

Page 45: ...display lens removing and replacing 29 flip removing and replacing 27 I identification 37 product 5 Introduction 5 K keypad keys removing and replacing 26 M menu structure 14 N names product 5 O operation 13 alert settings 14 battery 15 controls indicators and I O connectors 13 LCDdisplay 14 menu navigation 14 menu structure 14 overview product 11 P parts exploded view diagram 41 exploded view par...

Page 46: ...vibrator flex assembly 35 S service manual about 6 audience 6 conventions 7 scope 6 service policy 7 customer support 7 out of box failure 7 product support 7 shut down upon battery removal 15 SIM card personality transfer 37 specifications 9 support customer 7 product 7 T text entry 12 tools and test equipment 17 Transceiver Board removing and replacing 24 V vibrator flex assembly removing 35 vib...

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