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Motorola V300 - Cell Phone 5 MB, Service Manual, Page: 1 / 58

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Motorola V300 - Cell Phone 5 MB Service Manual Download Page 1

Level 1 and 2 Service Manual

V300,V500

Digital Wireless Telephones

GSM 900/1800 MHz, 850/1900 MHz GPRS 

Summary of Contents for V300 - Cell Phone 5 MB

Page 1: ...Level 1 and 2 Service Manual V300 V500 Digital Wireless Telephones GSM 900 1800 MHz 850 1900 MHz GPRS ...

Page 2: ......

Page 3: ...ing and Replacing the Transceiver Board Assembly 27 Removing and Replacing the Real Time Clock RTC Battery 29 Removing and Replacing the Keypad Volume Smart and Voice Buttons 30 Removing and Replacing the Headphone Speaker Connector 31 Removing and Replacing the Polyphonic Speaker Assembly 32 Removing and Replacing the Flip Assembly Cover 33 Removing and Replacing the Flip Assembly 35 Removing and...

Page 4: ...4 September 30 2003 6809468A80 Contents V300 V500 ...

Page 5: ...t parts Product Names Product names are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and so ...

Page 6: ...Motorola product and the Motorola computer programs with the Motorola product About This Service Manual Use of this manual assures proper installation operation and maintenance of Motorola products and equipment It contains all service information required for the equipment described and is current as of the printing date Refer questions about this manual to the nearest Customer Service Manager Au...

Page 7: ... will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component Motorola High Tech Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service training is avail...

Page 8: ...del number or other related major assembly along with a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Order replacement parts test equipment and manuals from AAD For EMEA spare parts call 49 461 803 2690 For Asia spare parts call 65 648 62995 U S A Outside U S A ...

Page 9: ...6 inches x 3 45 inches x 0 89 inches Size Volume 75 cc 4 58 in3 with battery Weight 95 grams 3 35 oz with battery Battery Life with standard 700 mAh Li Ion Battery Talk Time 260 to 500 minutes with Blue Tooth off 200 to 320 minutes with Blue Tooth on Standby time 160 to 200 hours with Blue Tooth off 155 to 200 hours with Blue Tooth on All talk and standby times are approximate and depend on networ...

Page 10: ...r 30 2003 6809468A80 Specifications V300 V500 Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits 182 bits Class 2 bits 78 bits Bit Rate with FEC Encoding 22 8 kbps Speech Coding Function Specification ...

Page 11: ... part of the clam front housing contains the keypad transceiver printed circuit board PCB microphone flex connection external accessory connector smart button volume buttons and voice button The standard 650 mAh Lithium Ion Li Ion battery fits behind a removable back cover The phone accepts both 3V and 5V mini subscriber identity module SIM cards which fit into the SIM holder underneath the batter...

Page 12: ...subsequently filtered to WML or directly in WML if available The information is then passed to the mobile subscriber via the mobile network The V300 and V500 s microbrowser can be configured for baud idle timeout line type phone number and connection type SIM Application ToolkitTM Class 2 SIM Application Toolkit is a value added service delivery mechanism that allows GSM operators to customize the...

Page 13: ... is the only method available for example phone numbers Caller Line Identification Upon receipt of a call the calling party s phone number is compared to the phone book If the number matches a phone book entry that name will be displayed If there is no phone book entry the incoming phone number will be displayed In the event that no caller identification information is available the Incoming Call ...

Page 14: ... Adjust earpiece ringer volume Voice Key Create voice records phonebook shortcut names Accessory Connector Port Insert charger phone accessories Power End Key Turn phone on off end calls exit menu system Right Soft Key Perform functions identified by right display prompt Menu Key Left Soft Key Perform functions identified by left display prompt Send Key Make answer calls view recently dialed calls...

Page 15: ...indica tor is displayed In Use Indicator Appears when a call is in progress Roam Indicator 5 Appears when the phone uses another network system out side the user s home network When leaving the home network area the phone roams or seeks another network Message Waiting Indicator 5 Appears when the phone receives a text mes sage This is a network dependent feature Voice Message Waiting Indicator 1 A...

Page 16: ... 2003 6809468A80 General Operation V300 V500 Menu Indicator Indicates the user can press the menu soft key to open a menu Alert Setting Indicator Shows the current selected alert The default alert setting is a ringer ...

Page 17: ...ta e Messages Create Message Voicemail Message Inbox Email Msgs Browser Info Services Quick Outbox Drafts K Chat Settings Menu l Personalize Home Screen Main Color Style Greeting Wallpaper Screen Saver Quick t Ring Styles Style Style Detail My L Connection Sync H Call Forward Voice Calls Fax Data Calls Cancel All Forward Status U In Call Setup In Call Call Cost Setup My Caller ID Talk and Fax Answ...

Page 18: ...ry Battery Removal Removing the battery causes the device to immediately shut down and any pending work for example partially entered phone book entries or outgoing messages is lost Operation For detailed operating instructions refer to the appropriate User s Guide listed in the Related Publications section toward the end of this manual Pressing either volume key will mute the alert To ensure prop...

Page 19: ...and to power device 0180386A82 Antistatic Mat Kit includes 66 80387A95 antistatic mat 66 80334B36 ground cord and 42 80385A59 wrist band Provides protection from damage to device caused by electrostatic discharge ESD 6680388B67 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly of device 6680388B01 Tweezers plastic Used during assembly disassem...

Page 20: ...from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this equipment G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components E All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded chains ...

Page 21: ...printed arrow first into the battery compartment and push down 7 Insert the ridge at the bottom of the battery housing into the base of the phone then push the cover down and snap it into place 031828o Figure 2 Removing the battery E There is a danger of explosion if the Lithium Ion battery is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the batte...

Page 22: ...IM latch away from the SIM to unlock as shown in Figure 3 3 Carefully lift the SIM from its contacts 4 To replace insert the SIM into the holder ensuring the keyed corner of the SIM aligns with the notch molded into the holder 5 Slide the SIM holder over the SIM to lock 6 Replace the battery and battery door as described in the procedures 031829o Figure 3 Removing the SIM SIM SIM Latch unlock ...

Page 23: ...are completely disengaged pull the antenna straight out of the phone to remove 4 To replace insert the threaded end of the antenna carefully into the housing and after ensuring the threads are properly engaged rotate clockwise Tighten firmly by hand 5 Replace the battery and battery housing as described in the procedures 031830o Figure 4 Removing the antenna G Ensure antenna threads are properly e...

Page 24: ...the rear housing Retain the screws for reassembly See Figure 5 4 Release the two housing latches by inserting the pointed end of the plastic disassembly tool into the openings on the rear housing G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage G In addition to 4 screws the rear housing assembly is fast...

Page 25: ...mbly down until the 2 housing catches engage with the corresponding openings on the rear chassis assembly Press the housings together until the catches snap into place 7 Replace the 4 transceiver screws and tighten to a final torque setting of 1 5 inch pounds or Do not over tighten 8 Replace the 2 rubber screw covers near the antenna 9 Replace the antenna SIM battery and battery cover as described...

Page 26: ...up and away from the transceiver board see Figure 7 3 To replace align the battery tray with the 4 screw posts on the front housing 4 Lower the battery tray onto the transceiver board Ensure that the 4 screw holes line up with the screw posts on the front housing 5 Replace the rear housing SIM battery and battery door as described in the procedures 031833o Figure 7 Removing the Battery Tray Batter...

Page 27: ...ork the flat end of the disassembly tool under the flex connector and remove the connector from the transceiver board See Figure 8 G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 031834o Figure 8 Disconnecting t...

Page 28: ...nector on the transceiver board and press firmly until it snaps into place 6 Replace the rear housing antenna SIM battery and battery cover as described in the procedures 031641o Figure 9 Removing the transceiver PC board assembly Be sure the volume smart buttons and voice button are correctly positioned in relation to the corresponding switches on the transceiver board Verify operation of the but...

Page 29: ...2 Use the disassembly tool to pry the RTC battery out of its socket on the transceiver board see Figure 10 3 Remove the RTC battery while making note of the polarity 4 To replace align the RTC battery with it s socket on the transceiver board 5 Press the RTC battery into its socket 6 Replace the transceiver board rear housing antenna SIM battery and battery cover as described in the procedures 031...

Page 30: ... keypad assembly from the transceiver board with caution 3 To replace remove any protective covering to expose the keypad adhesive 4 Carefully set the keypad volume smart buttons and voice button assembly onto the metal switchdome assembly Ensure the volume smart key keypads will contact the switchdome assembly on the transceiver board when installed 5 Insert the keypad into the front housing ensu...

Page 31: ...To replace align the headphone speaker connector to the rear housing assembly 4 Insert the top end of the headphone speaker connector into the rear housing assembly 5 Press the bottom end of the headphone speaker connector into the rear housing Be careful not to damage the headphone connector speaker leads 6 Ensure headphone connector speaker leads will contact the transceiver board when reassembl...

Page 32: ...dhesive residue from the rear housing assembly 4 To replace remove any remaining adhesive residue from speaker cavity 5 Remove any adhesive protection material from the speaker assembly 6 Align the speaker assembly to the opening in the rear housing 7 Carefully press the polyphonic speaker assembly into it s cavity on the rear housing 8 Replace the headphone speaker connector rear housing antenna ...

Page 33: ...crew caps see Figure 14A 3 Remove the 4 screws from the flip assembly see Figure 14B Retain the screws for re assembly 4 Use the disassembly tool to release the 3 flip cover latches on each side of the flip cover see Figure 14C 5 Lift the flip cover away from the flip assembly Be careful not to damage the display flex cable 031838o Figure 14 Removing the Flip Assembly Cover Screw Cap Screw Cap Scr...

Page 34: ...y press the flip cover onto the flip assembly until the flip cover latches engage 7 Insert and tighten the 4 screws to secure the flip cover to the flip assembly Avoid damage to the flex cable 8 Replace the transceiver board assembly rear housing antenna SIM battery and battery cover as described in the procedures ...

Page 35: ...etween the flip assembly and the flip knuckle 3 Carefully and gently bend the front housing knuckle away from the flip assembly hinge to separate the flip assembly from the front housing 4 Carefully lift the flip assembly away from the front housing assembly 5 Carefully thread the flip assembly flex cable through the slot in the front housing assembly 031886o Figure 15 Removing the Flip Assembly F...

Page 36: ...15B 7 Insert the side of the hinge of the flip assembly with the flex cable into the knuckle see Figure 16 8 Gently slide the other end of the flip hinge into position into the knuckle 9 Replace the flip cover transceiver board assembly rear housing antenna SIM battery and battery cover as described in the procedures 031888o Figure 16 Reinserting the Flip Assembly ...

Page 37: ...ssembly 4 Carefully lift the CLI Lens snubber away from the flip assembly 5 To replace place the CLI lens snubber into position over the connect the CLI display Flex connector to the flip assembly 6 Carefully place the CLI lens snubber onto the CLI display lens assembly Ensure that the snubber fits snugly over the CLI display lens assembly camera and other flip assembly components Be careful not t...

Page 38: ... gently press on the CLI lens cover to engage the 2 CLI lens cover latches on each side of the flip assembly 8 Ensure that the flip cover latches are secured to the CLI lens cover 9 Replace flip assembly transceiver board rear housing antenna SIM battery and battery cover as described in the procedures ...

Page 39: ...move the camera assembly flex connector 3 Carefully lift the camera assembly and flex out of the flip assembly see Figure 18 4 To replace carefully press the camera assembly into its slot in the flip assembly 5 Insert the end of the camera assembly flex cable into its slot in the ZIF connector on the flip display assembly 6 Replace the CLI lens cover flip assembly cover transceiver board rear hous...

Page 40: ... slide the shorter end of the flip display flex cable through the slot in the flip hinge to remove it from the flip display assembly 4 To replace thread the motor vibrator flex cable through the slot in the hinge of the flip assembly 5 Lower the motor vibrator into its position in the flip assembly 6 Replace the camera assembly CLI lens cover flip assembly cover transceiver board rear housing ante...

Page 41: ...e Figure 20 3 Use the disassembly tool to release the display lens latch on each side of the display lens See Figure 20 4 Carefully lift the display lens away from the flip assembly 5 To replace align the flip display lens to the flip assembly and press the lens into place until the side latches snap into place 6 Replace the motor vibrator assembly camera assembly CLI lens cover flip assembly cove...

Page 42: ...menu and stored memory such as phone books or even just program a unit with basic user information such as language selection V300 telephones use TrueSync synchronization software to effect a personality transfer Identification Each Motorola GSM device is labeled with a variety of identifying numbers The following information describes the current identifying labels Mechanical Serial Number MSN Th...

Page 43: ...n types or individual units The full IMEI structure is listed in Table 2 Where TAC Type Allocation Code formerly known as Type Approval Code NN Reporting body identifier XXXX Type Identifier YY YY is set to 00 from 01 01 2003 until 31 03 2004 ZZZZZZ Individual unit serial number A Phase 1 0 Phase 2 check digit defined as a function of all other IMEI digits Other label number configurations present...

Page 44: ... Replace the battery as described in the procedures 6 Press to turn the phone ON Manual Test Mode Commands Table 3 Manual Test Commands Key Sequence Test Function Name Remarks Menu 048263 Enter manual test mode End Key Exit manual test mode 54 Suspend Required for all Test Mode Operations 0 0 0 Select tone 0 0 0 1 Select tone 1 0 0 2 Select tone 2 0 0 3 Select tone 3 0 0 4 Select tone 4 0 0 5 Sele...

Page 45: ...Set band DCS 1800 10 0 5 10 0 6 Set dual band GSM 900 1800 10 1 0 Read band 3 GSM 4 DCS 5 PCS 6 GSM DCS 18 0 Initialize non volatile memory Master Reset 18 1 Initialize non volatile memory Master Clear 55 2 001 Test Display All pixels ON 55 2 000 Test Display All pixels OFF 55 2 002 Test Display Checkerboard pattern A 55 2 003 Test Display Checkerboard pattern B 55 2 004 Test Display Border pixels...

Page 46: ... to the battery connectors Press and hold the PWR button If unit turns on and stays on disconnect the dc power source and reassemble with the new keyboard assembly 2 Telephone exhibits poor reception or erratic operation such as calls frequently dropping or weak or distorted audio a Antenna assembly defective Check to make sure that the antenna pin is properly connected to the transceiver board as...

Page 47: ...r board assembly If flex is at fault replace flip assembly If flex connector is at fault proceed to d If connection is not at fault proceed to b b Flip assembly defective Temporarily replace the flip assembly with a known good assembly If fault has been cleared reassemble with the new flip assembly If fault not cleared proceed to c c Antenna assembly defective Check to make sure the antenna is ins...

Page 48: ...e unit with the new transceiver board assembly 10 Internal Charger not working Faulty charger circuit on transceiver board assembly Test a selection of batteries in the rear pocket of the desktop charger Check LED display for the charging indications If these are charging properly then the internal charger is at fault Replace the transceiver board assembly refer to 1c Verify that the fault has bee...

Page 49: ...l Part Numbers Part Numbers The following information is provided as a reference for the parts associated with V300 telephones Related Publications Motorola V300 User s Guide English SJJN5272 6809467A24 Motorola V300 Reference Guide English SJJN5273 6809467A25 ...

Page 50: ...50 September 30 2003 6809468A80 Part Numbers V300 V500 Exploded View Diagram 031826o Figure 22 Exploded View Diagram 1 2 3 5 6 8 9 11 12 14 16 17 18 19 20 21 23 22 26 24 27 28 29 13 15 4 10 7 25 ...

Page 51: ... 5587736N01 Hinge Assembly 15 0389001N01 Flip Assembly Screw 2 3889187N02 Main Housing Screws 4 16 6188811N01 Display Lens 3889187N01 Flip Screw Cover Table 6 Exploded View Parts List V300 Item Number Part Number Description Item Number Part Number Description 1 0188931N01 Flip Cover 17 0189283N01 Base Front Housing 2 8489461N01 Antenna Resonator 18 3888843N01 Keypad 3 0189227N01 Camera Lens Assem...

Page 52: ...l Password is Required For information on ordering parts please contact EMEA at 49 461 803 2690 E There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the battery manufacturer Dispose of used batteries according to the manufacturer s instructions ...

Page 53: ...anual Part Numbers Accessories Table 7 Accessories Part Description Part Number Headset FM stereo radio SYN8609 Headset with send end button SYN8419 Headset retractable SYN8284 Neckloop hands free compatible with T coil hearing aids SYN7875 Holster SYN8454 ...

Page 54: ...54 September 30 2003 6809468A80 Part Numbers V300 V500 ...

Page 55: ... replacing 37 flip assembly removing and replacing 33 flip display module assembly removing and replacing 41 H headphone speaker jack removing and replacing 31 I identification 42 international mobile station equipment identity 43 mechanical serial number 42 product 5 IMEI 43 in use indicator 15 indicators alert setting 16 battery level 15 in use 15 menu 16 message waiting 15 roam 15 signal streng...

Page 56: ...aker assembly 32 real time clock battery 29 rear housing 24 SIM 22 transceiver board assembly 27 volume smart buttons 30 roam indicator 15 S serial number mechanical 42 service manual about 6 revisions 7 scope 6 service policy 7 customer support 7 out of box failure 7 product support 7 service procedure ordering replacement parts 8 shut down upon battery removal 18 signal strength indicator 15 SIM...

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Page 58: ...registered trademarks of Starfish Inc a wholly owned independent subsidiary of Motorola Inc All other product or service names are the property of their respective owners 2003 Motorola Inc All rights reserved Personal Communications Sector Sawgrass International Concourse 789 International Parkway Mailstop S2C Sunrise FL 33325 6222 6809468A80 6809468A80 O ...

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