Motorola SURFBoard SBG6782 Page 19 User Manual Download

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SBG6782 DOCSIS 3.0 Wireless Gateway

• User Guide

589054-001-a

Front Panel LED Icons and Error Conditions

The SBG6782 front panel LED icons provide status information for the following error conditions:

Table 5 – Front Panel LED Icons and Error Conditions

LED ICON

STATUS

IF, DURING STARTUP:

IF, DURING NORMAL
OPERATION

OFF

Modem is not properly plugged into
the electrical outlet

Modem is unplugged

FLASHING

Downstream receive channel

cannot be acquired

Downstream channel is lost

FLASHING

Upstream send channel cannot be

acquired

Upstream channel is lost

FLASHING

IP registration is unsuccessful

IP registration is lost

OFF

No connected device is detected

Device is disconnected

OFF

No connected device is detected

Device is disconnected

MoCA

OFF

No connected device is detected

Device is disconnected

DRAFT

Summary of Contents for SURFBoard SBG6782

Page 1: ...User Guide Motorola SURFboard SBG6782 DOCSIS 3 0 Wireless Gateway D R A F T ...

Page 2: ...ptation without written permission from Motorola Mobility LLC Motorola Mobility reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola Mobility to provide notification of such revision or change Motorola Mobility provides this guide without warranty of any kind implied or expressed including but not limited to the i...

Page 3: ...on the device s marking label If you are not sure of the type of power supplied to your home consult your dealer or local power company Do not overload outlets or extension cords as this can result in a risk of fire or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard R...

Page 4: ...gned to provide reasonable protection against harmful interference in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does...

Page 5: ...au local LAN EL DÉCLARATION DE IC SUR L EXPOSITION AUX RAYONNEMENTS NOTE IMPORTANTE cet équipement est conforme aux limites d exposition aux rayonnements établies par IC pour un environnement non contrôlé Cet équipement doit être installé et utilisé de manière à maintenir une distance d au moins 20 cm entre la source de rayonnement et votre corps INDUSTRY CANADA IC STATEMENT This device complies w...

Page 6: ...horized modification of the devices included with this product or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer Correction of the interference caused by such unauthorized modification substitution or attachment is the responsibility of the user The manufacturer and its authorized resellers or distributors are not liable for any damage or...

Page 7: ...Connecting the Gateway to the Internet 7 Setting Up a Wireless Network Connection 9 Changing the Wireless Network Options on Your Computer 9 Using the WPS Pairing Button 9 Testing Your Wireless Network Connection 10 Troubleshooting 11 Solutions 11 Front Panel LED Icons and Error Conditions 12 Warranty Information 13 Tables Table 1 SBG6782 Package Contents 1 Table 2 SBG6782 Front Panel LED Icons 3 ...

Page 8: ...a secure wireless network connection and managing your gateway and network configurations In the Box Before installing your new wireless gateway check that the following items are included in the box with the gateway If any items are missing please contact Motorola Broadband Technical Support at 1 877 466 8646 Table 1 SBG6782 Package Contents ITEM DESCRIPTION Power Cord Provides power to the gatew...

Page 9: ...0 4 or higher ο UNIX ο Linux Contact Information For technical support additional Motorola product information please visit the Motorola Support website at www motorola com us support Motorola Broadband Technical Support is also available at 1 877 466 8646 When you call you will need the following information from the gateway product label located on the bottom of the gateway Gateway model number ...

Page 10: ... description Not applicable icon does not flash Green Power is properly connected Scanning for a downstream receive channel connection Green Non bonded downstream channel is connected Blue High speed Internet connection with bonded downstream channels Scanning for an upstream send channel connection Green Non bonded upstream channel is connected Blue High speed Internet connection with bonded upst...

Page 11: ...r Wi Fi enabled device on your network printer tablet laptop etc Amber Turns ON during the wireless pairing process LED turns green after five minutes Green Indicates MoCA activity in progress Green A MoCA enabled device is connected and running Indicates DOCSIS 3 0 operation high speed Internet access which may not be available in all locations Check with your service provider for availability in...

Page 12: ...mber LED is ON Indicates a data transfer rate of less than one gigabit per second 2 MoCA 1 1 coaxial cable connector 3 100 240VAC Power connector Gateway Label The SBG6782 gateway product label is located on the bottom of the gateway It contains specific gateway ID information that may be needed when contacting your service provider To receive Internet access you may have to provide the MAC addres...

Page 13: ...ake sure your computer is powered OFF Note The following procedure steps you through the wired Ethernet connection process to ensure the gateway is properly connected and your network access is working Upon successful completion you can proceed with the wireless setup See Connecting Your Wireless Devices for more information Figure 3 SBG6782 Connection Diagram 1 Check that a coaxial cable is conne...

Page 14: ...n which will automatically launch a special website when you open a web browser 4 Once your gateway is provisioned open a web browser on your computer such as Internet Explorer Firefox Google Chrome or Safari 5 Type a valid URL for example www motorola com in the address bar and then click or press Enter If the web page did not open contact your service provider for assistance or proceed to Connec...

Page 15: ...s automatically and Obtain DNS server address automatically 5 Click OK to save the TCP IP settings and close the Internet Protocol TCP IP Properties window 6 Step through to close the remaining windows and exit 7 To verify the IP address open a command prompt window using the Start button from the Taskbar on your desktop 8 Type ipconfig and press Enter to display the IP configuration 9 To renew th...

Page 16: ...nnections Network Connections Wireless Network Connection to open Wireless Network Connection window 2 Scroll down and select the SBG6782 wireless network name SSID is listed on the gateway label Click the MOTOROLA wireless network name and then click Connect 3 Enter Network key code in the Network key Confirm network key fields listed as Wi Fi Security key on the gateway label 4 Click Connect to ...

Page 17: ...led the SBG6782 using the wired Ethernet connection option disconnect the Ethernet cable from the rear of the gateway and your computer 2 Open a web browser on your computer such as Internet Explorer Firefox Google Chrome or Safari 3 Type a valid URL www motorola com in the address bar and click or press Enter If the web page did not open see Troubleshooting Solutions for more information or conta...

Page 18: ... by a light switch If so disconnect and find another electrical outlet Cannot Send or Receive Data Check each end of the coaxial cable connection on the gateway and cable outlet Hand tighten if necessary Check the Ethernet cable to make sure it is properly connected to the gateway and computer On the front panel check the status of the LED icons and refer to Front Panel LED Icons and Error Conditi...

Page 19: ...L OPERATION OFF Modem is not properly plugged into the electrical outlet Modem is unplugged FLASHING Downstream receive channel cannot be acquired Downstream channel is lost FLASHING Upstream send channel cannot be acquired Upstream channel is lost FLASHING IP registration is unsuccessful IP registration is lost OFF No connected device is detected Device is disconnected OFF No connected device is ...

Page 20: ...ervice Provider if you experience problems with this Product General Information The warranties described in this Section shall not apply i to any Product subjected to accident misuse neglect alteration Acts of God improper handling improper transport improper storage improper use or application improper installation improper testing or unauthorized repair or ii to cosmetic problems or defects whi...

Page 21: ...Y EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL MOTOROLA S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT These matters are governed by the laws of the Commonwealth of Pennsylvania without regard to conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods Retail Purchaser...

Page 22: ...Motorola Mobility LLC 101 Tournament Drive Horsham PA 19044 U S A http www motorola com 589054 001 a 10 2012 D R A F T ...

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