Motorola SURFboard SB4000 User Manual Download Page 1

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High-Speed Access to the Internet

SURFboard

Cable Modem

SURFboard SB4000 User Guide

Summary of Contents for SURFboard SB4000

Page 1: ...High Speed Access to the Internet SURFboard R SURFboard SB4000 User Guide TM ...

Page 2: ...rference to radio communications However there is no guarantee that interference will not occur in a particular installation If the equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Increase the separation between the equipm...

Page 3: ...sponsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical...

Page 4: ...e under our sole responsibility that the SURFboard Cable Modem Model SB4000 To which the declaration relates is in conformity with the following standards EN55022 EN55024 EN60950 CISPR 22 CISPR 24 IEC950 1991 A1 1992 A2 1993 A3 1995 A4 1996 Following the provisions of the Directive s of the Council of the European Union EMC Directive 89 336 EEC Low Voltage Directive 73 23 EEC ...

Page 5: ...HAZARD DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE Caution THESE SERVICING INSTRUCTIONS ARE FOR USE BY QUALIFIED PERSONNEL ONLY TO REDUCE THE RISK OF ELECTRICAL SHOCK DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL Repairs If this falls within the Mo...

Page 6: ...ed or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose Motorola Inc may make improvements or changes in the product s described in this manual at any time MOTOROLA the stylized M logo and SURFboard are registered trademarks and the SURFboard logo is a trademark of Motorola Inc Acrobat Reader software is provided subject to the Ad...

Page 7: ...This cable modem is easy to install has all the functionality of an external cable modem and saves valuable work space More than that the SB4000 SURFboard internal cable modem is better than traditional telephone or ISDN modems Built on leading edge hardware that supports automatic software upgrades through your cable service provider Doesn t tie up your telephone line Fast and always on Runs on c...

Page 8: ...ble Service Provider Before you begin installing your SB4000 internal cable modem take a few minutes to 1 Record the media access control MAC address and serial numbers from the bar code label marked HFC MAC ID on the cable modem or on the box it came in The address format is 00 20 40 xx xx xx Keep this in a safe place you may need it at a later date 2 Sign up for Internet cable service with your ...

Page 9: ...ssword to access the Internet or use Email Gather These Items Gather these items before you begin installing the cable modem PCI cable modem in its protective sleeve Your PC User Guide Your PC Operating System disk may be required 75 ohm coaxial cable with F type connectors to connect the cable modem to the cable outlet 5 900 MHz cable splitter may be required if connecting additional electronics ...

Page 10: ...erating systems Windows 98 Windows 2000 Windows Me We do not support use of this product with MacIntosh UNIX Microsoft operating systems before Windows 98 or other operating systems Check that your PC meets these minimum requirements Pentium 133 MHz processor 32 MB RAM for Windows 98 or Windows Me 64 MB for Windows 2000 CD ROM drive One free PCI slot VGA resolution monitor 640 x 480 If you are not...

Page 11: ...he cable modem in your PC 2 Load the PCI driver from the CD ROM 3 Activate your modem This is easier than most people think Removing the cover from your PC is simple Your PC cover may just snap off or you may need to remove some screws If you find you re uncomfortable doing this yourself contact your local computer store or consumer electronics store to inquire about installation service ...

Page 12: ... unpacked place it on its antistatic bag on a clean level work area Handle the SB4000 by the sides only Avoid touching the circuit board components Save your packing materials in the unlikely event that you need to return the SB4000 Installing Your Cable Modem To avoid damaging static sensitive components be sure to ground yourself or physically touch the metal chassis of the PC with your hand bef...

Page 13: ...ges place the side with the gold connectors into the slot The cable connector of the cable modem should be protruding through the opening on the back panel 6 Push down until the cable modem is firmly seated 7 Screw the cable modem s metal bracket to the back panel of the PC The back plate should be flush with the PC s back panel 8 Replace the PC cover and any screws you removed 9 Connect the coaxi...

Page 14: ... Add New Hardware Wizard window opens Under some configurations the Add New Hardware Wizard may identify the new hardware as a Motorola PCI Cable Modem SURFBoard SB4000 If you are prompted to load the Motorola PCICM Driver Disk load the CD ROM that came with your SB4000 2 Click Next 3 Place the CD ROM that came with the SB4000 in your PCs CD ROM drive Allow time for the CD ROM to spin up If the Ge...

Page 15: ...xample If the Add New Hardware Wizard didn t find the NET4000 inf file on the CD ROM click Back and be sure the CD ROM is properly loaded in your CD ROM drive and retry step 5 Microsoft Windows may need additional system files to complete the installation These files are located on your Windows operating system CD ROM Refer to your PC manufacturer s documentation for more details 8 If prompted for...

Page 16: ...Print Exit 10 The Copying Files window is displayed 9 Click OK to install operating system files 10 Remove Windows operating system CD ROM and if prompted re insert SB4000 CD ROM 11 When the PCI drivers are installed a new window is displayed click Finish 12 Remove the CD ROM from the CD drive ...

Page 17: ...Introduction Get Started Installation Diagnostics Troubleshooting Glossary FAQ Legal X Home Print Exit 11 13 Click Yes at the prompt to restart your PC ...

Page 18: ...ndow opens Under some configurations the Add New Hardware Wizard may identify the new hardware as a Motorola PCI Cable Modem SURFBoard SB4000 2 Click Next 3 Place the CD ROM that came with the SB4000 in your PCs CD ROM drive Allow time for the CD ROM to spin up If the Getting Started Menu is displayed click Exit 4 Select Automatic search for a better driver Recommended Be sure the other selections...

Page 19: ...operly loaded in your CD ROM drive and retry step 1 Microsoft Windows may need additional system files to complete the installation These files are located on your Windows operating system CD ROM Refer to your PC manufacturer s documentation for more details 7 If prompted for the Windows Me CD ROM remove the SB4000 CD ROM and insert your Windows CD ROM in the CD drive If not skip to step 10 8 Clic...

Page 20: ...Introduction Get Started Installation Diagnostics Troubleshooting Glossary FAQ Legal X Home Print Exit 14 11 Click Yes when prompted to restart your PC ...

Page 21: ...entify the new hardware as a Motorola PCI Cable Modem SURFboard SB4000 2 Place the SB4000 CD ROM in your PCs CD ROM drive Allow time for the CD ROM to spin up If the Getting Started Menu is displayed click Exit If your PC does not find the SB4000 repeat the Installation instructions being sure the cable modem is properly installed 3 Click Search for a suitable driver for my device Recommended 4 Cl...

Page 22: ...f the Add New Hardware Wizard didn t find the NET4000 inf file on the CD ROM click Back and be sure the CD ROM is properly loaded in your CD ROM drive and retry step 5 If the File Needed window is displayed select Browse and locate the NET4000 sys file on the SB4000 CD ROM Double click on NET4000 sys and click Open When the File Needed window is displayed again click OK 8 Click Finish and the inst...

Page 23: ...ial registration can take up to 20 minutes to run Windows 98 and Windows Me 1 On the Windows Desktop click Start 2 Select Run 3 Type winipcfg exe A window similar to the example is displayed 4 Click OK and the IP Configuration window displays 5 Select your adapter name Motorola PCI Cable Modem SB4000 6 Click Renew If you don t receive an IP address refer to the Troubleshooting section 7 Click OK a...

Page 24: ...ure your PC does not access the Internet the Internet Connection Wizard is displayed Follow the instructions If the problem persists call your cable service provider for assistance Windows 2000 1 On the Windows Desktop click Start 2 Select Run and the Run window displays 3 Type cmd and click OK The DOS command prompt window is displayed ...

Page 25: ... Legal X Home Print Exit 19 4 Type ipconfig renew and press Enter Example c ipconfig renew The Microsoft Windows Operating System searches for the IP Address When the IP address is acquired the IP Configuration information displays on your screen 5 Type Exit and then press Enter ...

Page 26: ...ues Information on these screens can be viewed but not changed Installing the Diagnostics 1 Insert the SB4000 CD ROM into the CD drive 2 On the Getting Started window click DIAGNOSTICS 3 Click I Agree on the Diagnostic Software License Agreement window and then I Agree again 4 Select Destination Location and then click Next 5 Select Program Folder and then click Next The Diagnostic program loads a...

Page 27: ... SB4000 is found under the Operational Data windows There are three tabs Operational Information Operational Status Operational Statistics They contain information on hardware and software current system status and cable modem operating statistics Operational Information This screen provides IP and Mac addresses software and hardware versions and the cable modem serial number ...

Page 28: ...nostics Troubleshooting Glossary FAQ Legal X Home Print Exit 22 Operational Status This screen provides the current operational status of the SB4000 This information is helpful for your cable service provider when diagnosing operating problems ...

Page 29: ...Exit 23 Operational Statistics This screen displays the last time the SB4000 was restarted soft reset or hard reset The cable modem status lights top to bottom indicate Red Failure to register check event log Yellow DHCP TOD TFTP registration with the DOCSIS headend Green Registered and operational ...

Page 30: ...le Solution Cannot receive or send data If you subscribe to cable TV check that you are receiving your regular TV channels and that they are clear Check that the coaxial cable is securely connected to the cable modem and wall outlet Check the IP address following the steps in Verifying Your IP Address Call your cable service provider if you do not have an IP address or if your IP address is 192 16...

Page 31: ...seated in the PCI expansion slot After re installing your PCI driver and your PC still fails to detect it call your cable service provider or PC manufacturer Yellow light on the Diagnostic Operational Statistics screen is on This indicates the cable modem has not registered with the cable service provider Wait for ten minutes and check again If it is still yellow call your cable service provider R...

Page 32: ...y FAQ Legal X Home Print Exit 26 Contact Us For technical support of your cable modem or questions regarding your Internet service or connection please call your cable service provider For Motorola consumer cable products education and support http www motorola com broadband ...

Page 33: ... Specifications defines interface standards for cable modems and supporting equipment Expansion slot An opening in a computer where a circuit board can be inserted to add new capabilities to the computer Expansion slots for PCs come in half and full size Half size slots are also called 8 bit slots and full size slots are called 16 bit slots PCI expansions slots are always full size and connect dir...

Page 34: ...on cycles per second PCI Peripheral Component Interconnect Most PCs today include a PCI bus in addition to a more general ISA expansion bus Splitter A splitter is a device that divides the signal power from an input cable equally between two or more signals each carrying a selected frequency range TCP IP Transmission Control Protocol Internet Protocol A set of protocols that provides the standards...

Page 35: ...ming or outgoing calls and faxes Q Q Q Q How fast are cable modems A A A A Cable modems offer Internet access at speeds up to 50 times faster than a traditional phone modem A cable modem user can experience speeds of over 1 000 Kbps Due to network conditions such as traffic and the speed of the site you re visiting actual download rates may vary Q Q Q Q Can I still watch cable TV while I m using m...

Page 36: ...re than one computer modem A A A A No if your computers are connected via a network The SB4000 is capable of supporting current Internet Connection Sharing technologies Internet Connection Sharing software enables the user to connect more PCs to the Internet by using the PC containing the SB4000 as a gate way For detailed information contact your cable modem service provider for a list of supporte...

Page 37: ...uestions about your Internet service or connection call your cable service provider If you have problems with your Motorola broadband products you can call us toll free at 1 877 466 8646 USA only Q Q Q Q What do I do if my modem stops working A A A A Refer to the troubleshooting section of this User Guide It has quick tips for diagnosing problems as well as simple solutions If you continue to have...

Page 38: ... AGREEMENT UPON ACCEPTANCE THIS AGREEMENT WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA BCS THE TERMS OF THIS AGREEMENT APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS PRODUCT IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT I DO NOT USE THE PRODUCT OR INSTALL OR USE ITS SOFTWARE COMPONENTS DOCUMENTATION OR ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT AND II RETURN THIS PR...

Page 39: ...g the original and all copies of the Software if applicable in whatever form You may not Loan distribute rent lease give sublicense or otherwise transfer the Software or documentation in whole or in part to any other person except as permitted under the TRANSFER paragraph above Copy or translate the User Guide included with the Software other than for personal use Copy alter translate decompile di...

Page 40: ... licensed under this License This Product the Software and the documentation including any images graphics photographs animation video audio music and text incorporated therein is owned by Motorola BCS or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions Except as otherwise expressly provided in this License the copying reproduction distri...

Page 41: ...BCS does not warrant that such Software will perform error free or without bugs These warranties shall not apply i to any Product or Software subjected to accident misuse neglect alteration Acts of God improper handling improper transport improper storage improper use or application improper installation improper testing or unauthorized repair or ii to cosmetic problems or defects which result fro...

Page 42: ...ware or software you are using which are made after the release date of the version of Software accompanying the Product nor for problems in the interaction of the Product and Software with any other software or hardware How long does this Limited Warranty last The Limited Warranty for the Product including firmware but excluding any executable code Software continues for a period of two 2 years f...

Page 43: ...LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION LOSS OF DATA OR ANY OTHER PECUNIARY LOSS OR FROM ANY BREACH OF WARRANTY EVEN IF MOTOROLA BCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Some states do not allow the exclusion or limitation of incidental or consequential damages so the above exclusion or limitation may not apply to you IN NO CASE SHALL MOTOROLA BCS...

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