Motorola PR860, Detailed Service Manual, Page: 14 / 197

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Chapter 1 Introduction
1.1 Scope of Manual
This manual is intended for use by service technicians familiar with similar types of equipment. It
contains service information required for the equipment described and is current as of the printing
date. Changes that occur after the printing date are incorporated by a complete manual revision or
alternatively, as additions.
1.2 Warranty and Service Support
Motorola offers long term support for its products. This support includes full exchange and/or repair
of the product during the warranty period, and service/repair or spare parts support out of warranty.
Any “return for exchange” or “return for repair” by an authorized Motorola dealer must be
accompanied by a warranty claim form. Warranty claim forms are obtained by contacting customer
service.
1.2.1 Warranty Period
The terms and conditions of warranty are defined fully in the Motorola dealer or distributor or reseller
contract. These conditions may change from time to time and the following notes are for guidance
purposes only.
1.2.2 Return Instructions
In instances where the product is covered under a “return for replacement” or “return for repair”
warranty, a check of the product should be performed prior to shipping the unit back to Motorola.
This is to ensure that the product has been correctly programmed or has not been subjected to
damage outside the terms of the warranty.
Prior to shipping any radio back to a Motorola warranty depot, please contact the appropriate
customer service for instructions. All returns must be accompanied by a warranty claim form,
available from your customer services representative. Products should be shipped back in the
original packaging, or correctly packaged to ensure no damage occurs in transit.
1.2.3 After Warranty Period
After the Warranty period, Motorola continues to support its products in two ways:
1. Motorola's Radio Parts and Service Group offers repair service to users and dealers at
competitive prices.
2. The Motorola Customer Care and Services Division (CCSD) supplies individual parts and
modules that can be purchased by dealers who are capable of performing fault analysis and
repair.