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Level 1 and 2 Service Manual

6809493A76-O

U6

Digital Wireless Telephone

GSM 900/1800/1900 or 850/1800/1900 GPRS 

Summary of Contents for PEBL U6

Page 1: ...Level 1 and 2 Service Manual 6809493A76 O U6 Digital Wireless Telephone GSM 900 1800 1900 or 850 1800 1900 GPRS ...

Page 2: ......

Page 3: ...sembly 26 Removing and Replacing the Keypad 28 Removing and Replacing the Motor Vibrator Assembly 29 Removing and Replacing the Flip Display Lens 30 Testing the Flip Assembly 31 Removing and Replacing the Flip Assembly 35 Removing and Replacing the Flip Display Assembly 37 Removing and Replacing the Camera Assembly 40 EL Electroluminescent Mylar Removal and Replacement 41 Removing the EL Mylar 41 ...

Page 4: ...4 March 06 2006 6809493A67 O Contents U6 GSM ...

Page 5: ...t parts Product Names Product names are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and so ...

Page 6: ...e license to use the Motorola product and the Motorola computer programs with the Motorola product About This Service Manual Use of this manual assures proper installation operation and maintenance of Motorola products and equipment It contains all service information required for the equipment described and is current as of the printing date Refer questions about this manual to the nearest Custom...

Page 7: ...its will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component Motorola High Tech Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service training is av...

Page 8: ...ong with a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Order replacement parts test equipment and manuals from AAD U S A Outside U S A Phone 800 422 4210 Phone 847 538 8023 FAX 800 622 6210 FAX 847 576 3023 Website http businessonline motorola com EMEA Phone 49...

Page 9: ...0 mAh Li Ion battery 49 mm x 86 5 mm x 20 mm 1 92 inches x 3 40 inches x 0 78 inches Size Volume 69 cc 4 21 in3 with battery Weight 110 grams 3 88 oz with battery Battery Life with standard 740 mAh Li Ion Battery Talk Time 204 400 minutes Standby time 156 250 hours All talk and standby times are approximate and depend on network configuration signal strength and features selected Standby times are...

Page 10: ...06 2006 6809493A67 O Specifications U6 GSM Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits 182 bits Class 2 bits 78 bits Bit Rate with FEC Encoding 22 8 kbps Speech Coding Function Specification ...

Page 11: ...ta services access The virtual nature of this connection means that network resources are not consumed during periods when a user is not actually sending or receiving data Multimedia messaging allows the end user to send photos along with personalized voice messages U6 telephones use the clamshell form factor They feature an externally viewable 96 x 32 4K color STN CLI display for caller identific...

Page 12: ...nguage WML which is derived from Hypertext Markup Language HTML The request is passed to a WAP gateway which retrieves the information from the server in standard HTML subsequently filtered to WML or directly in WML if available The information is then passed to the mobile subscriber using the mobile network SIM Application ToolkitTM Class 2 SIM Application Toolkit is a value added service softwar...

Page 13: ...eypad produces numeric characters only For some text areas such as phone numbers this is the only method available Caller Line Identification Upon receipt of a call the calling party s phone number is compared to the phonebook If the number matches a phone book entry that name will be displayed If there is no phone book entry the incoming phone number will be displayed If no caller identification ...

Page 14: ...e keys on the keypad indicators in the form of icons are displayed on the LCD see Figure 2 See Figure 1 050032o Figure 1 Telephone Controls indicators and I O Connections Left Soft Key Navigate menus Open menus Select menu items Volume Keys Open browser Smart Key Voice Key Record voice Right Soft Key Turn on off hang up exit menus Make answer calls Take a photo Handsfree Speaker on back of phone I...

Page 15: ...n animation off to conserve the battery Figure 2 shows common icons displayed on the LCD o Figure 2 Icon Indicators Whether a phone displays all indicators depends on the programming and services to which the user subscribes Menu Indicator Service Provider 10 15 05 STYLES CAMERA Left Soft Key Label Right Soft Key Label Date Recent Calls Messages Clock Browser Phonebook 3 Signal Strength 8 Battery ...

Page 16: ...change this news display press M Settings Personalize Home Screen Status indicators can display at the top of the home screen Data Indicator Shows connection status The Bluetooth wireless connection indicator à shows when a Bluetooth connection is active Other indicators can include 4 secure packet data transfer 7 unsecure packet data transfer 3 secure application connection 6 unsecureapplication ...

Page 17: ...cards can include Messaging Presence Indicator Shows when Instant Messaging IM is active Indicators can include When a Java application is active can display here Message Indicator Shows when you receive a new message Indicators can include Battery Level Indicator Vertical bars show the battery charge level Recharge the battery when your phone shows Low Battery Ring Style Indicator Shows the ring ...

Page 18: ... Ä Battery Removal Removing the battery causes the phone to immediately shut down and any pending work for example partially entered phone book entries or outgoing messages is lost Operation For detailed operating instructions refer to the appropriate user s guide listed in Exploded View Diagram on page 70 z soft ring Ò silent vibrate y loud ring Ó vibrate ring z soft ring vibrate then ring vibrat...

Page 19: ...xture AMS Part Number 19700155 Used to test flip assembly open angle 0180386A82 Antistatic Mat Kit includes 66 80387A95 antistatic mat 66 80334B36 ground cord and 42 80385A59 wrist band Provides protection from damage to device caused by electrostatic discharge ESD 6680388B67 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly of phone 6680388B0...

Page 20: ...nes are vulnerable to damage from ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this phone G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components E All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded chains...

Page 21: ...e edge first into the battery compartment 7 Insert the opposite edge of the battery into the battery compartment 8 Slide the battery cover over the battery compartment and snap it into place 040940o Figure 2 Removing the Battery E There is a danger of explosion if the Lithium Ion battery is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the battery ...

Page 22: ...ribed in the procedures 2 Slide the SIM out of the SIM holder as shown in Figure 3 3 Carefully lift the SIM out of the phone 4 To replace slide the SIM into the holder ensuring the notched corner of the SIM aligns with the notch in the SIM holder 5 Replace the battery and battery cover as described in the procedures 050098o Figure 3 Removing the SIM SIM ...

Page 23: ...x driver with a T 6 bit remove the 2 machine screws and the 2 self tapping screws on the rear housing see Figure 4 G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage 050099o Figure 4 Removing the Rear Housing Screws Machine Screw Location Self Tapping Screw Location Self Tapping Screw Location Machine Scr...

Page 24: ...own in Figure 6 Use the disassembly to gentle pry around the sides and lift the front housing and keypad from the phone 4 Lift the right and left side key flex away from the transceiver PC board to avoid damage to the printed flex cables see Figure 6 050104o Figure 5 Separating the Front and Rear Housings Disassembly tool Front Housing Assembly Rear Housing ...

Page 25: ...e rear housing assembly see Figure 7 G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 050105o Figure 6 Removing the Side Key Flex 050106o Figure 7 Removing the Rear Housing Assembly Side Key Flex Side Key Flex Plastic Tweezers Transceiver PCB Assembly Transceiver PCB Assembly Rear Housing Assembly Flip Assembly ...

Page 26: ...les 15 Insert and tighten the two machine screws near the flip assembly to a final torque setting of 1 5 inch pounds or 16 N cm 16 Insert and tighten the 2 self tapping screws into the screw holes near the speaker assembly to a final torque setting of 1 5 inch pounds or 16 N cm 17 Replace the SIM battery and battery cover as described in the procedures Removing and Replacing the Transceiver Board ...

Page 27: ...mbly to the two screw bosses on the flip assembly 6 Lower the transceiver PCB assembly so that the screw bosses are upright with the transceiver PCB assembly 7 Carefully align the display flex connector to the socket on the transceiver PCB assembly then gently but firmly seat the connector into its socket 8 Replace the front and rear housing assembly SIM battery and battery cover as described in t...

Page 28: ...the plastic tweezers lift the keypad away from the front housing assembly see Figure 9 3 Insert the keypad into the front housing ensuring the keys align properly with the openings in the front housing 4 Replace the transceiver board assembly front and rear housing assembly SIM battery and battery cover as described in the procedures 050100o Figure 9 Removing the Keypad Keypad Front Housing ...

Page 29: ...he motor vibrator assembly out of its compartment in the rear housing assembly see Figure 10 3 To replace insert the motor vibrator into the rear housing Ensure that it fits snugly into the housing and that the shaft turns freely without obstruction 4 Replace the front and rear housings SIM battery and battery cover as described in the procedures 040955o Figure 10 Removing the Motor Vibrator Assem...

Page 30: ... assembly see Figure 11 5 Carefully slide the display flex cable and connector through the housing assembly Avoid damage to the flex cable 6 Lift the housing assembly away from the flip assembly Be careful not to damage the display flex cable 7 To replace remove adhesive backing from new display lens 8 Align the display lens to the flip assembly 9 Attach the display lens to the flip assembly 10 Re...

Page 31: ...assembly Testing the Flip Assembly This test checks the ability of the flip assembly to open to its full range of motion Test requires the U6 90 degree test fixture available from AMS Part Number 19700155 see Figure 20 060047o Figure 12 Flip Assembly Test Fixture ...

Page 32: ...y U6 GSM 1 Remove the battery door and battery from the U6 phone and insert the U6 onto the test fixture see Figure 13 2 Ensure that the test fixture sits on a flat and horizontal surface 060065o Figure 13 Insert the U6 Onto the Test Fixture ...

Page 33: ...h 06 2006 33 Level 1 and 2 Service Manual Disassembly 3 Slide the flip assembly down and then quickly move your hand away from the flip to allow the flip to open see Figure 22 060066o Figure 14 Opening the Flip Assembly ...

Page 34: ...6 GSM 4 Check the angel of the opened flip The angle must be between 90 degrees and fully open see Figure 15 If the angle is less than 90 degrees the flip assembly must be replaced 060066o Figure 15 Checking the Flip Angle 90 degrees fully open ...

Page 35: ... battery SIM front and rear housing and transceiver board assembly as described in the procedures 2 Remove 2 T3 Plus screws located near the hinge and 2 T6 screws near the top of the flip assembly see Figure 16 Set the screws aside for reuse 040957o Figure 16 Removing the Flip Assembly Screws T3 Plus Screw T3 Plus Screw T6 Screw T6 Screw ...

Page 36: ...able and connector 5 To replace align the flip cover with the flip assembly Press the flip assembly onto the flip housing until the latches are fully engaged 6 Replace the flip display lens transceiver board assembly front and rear housing assembly SIM battery and battery cover as described in the procedures 050422o Figure 17 Removing the Flip Cover Latches Flip Assembly Disassembly Tool Flip Asse...

Page 37: ...cedures 2 Turn the flip assembly over to reveal the CLI lens 3 Use the disassembly tool to unseat the display assembly flex connector from its socket on the flip assembly Also loosen and lift the flex ground tab from the display assembly see Figure 18 G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 050420o Figure 18 Removing the Flip Display Flex Connect...

Page 38: ...e 19 5 Carefully slide the hinge assembly out of the flip assembly see Figure 20 060097o Figure 19 Removing the Flip Auto Close Springs 050421o Figure 20 Removing the Flip Hinge Assembly G The FPC flex is easily damaged Exercise extreme care when handling Auto close spring Flip Assembly Display Assembly Hinge Assembly Flip front housing Display Flex ...

Page 39: ...splay assembly to the flip assembly 8 Carefully lower the display assembly onto the flip assembly Be careful not to damage the display flex or flex connector 9 Replace the flip assembly flip display lens transceiver board rear housing SIM battery and battery cover as described in the procedures 050416o Figure 21 Removing the Display Assembly Display Assembly Disassembly Tool Flip Assembly ...

Page 40: ...2 3 Carefully lift the camera assembly away from the flip assembly 4 To replace carefully press the camera assembly flex connector into its socket on the display assembly until fully seated 5 Replace the flip display assembly flip assembly flip display lens transceiver board assembly front and rear housing assembly SIM battery and battery cover as described in the procedures G The FPC flex is easi...

Page 41: ... 1 and 2 Service Manual EL Electroluminescent Mylar Removal and Replace ment EL Electroluminescent Mylar Removal and Replacement Removing the EL Mylar 1 Remove 4 screws from the back of the phone 060254o Figure 23 Screw Screw Screw Screw ...

Page 42: ...SM 2 Hold assembly vertical as shown in Fig 2 The transceiver housing is loose near the Hinge barrel Note DO NOT PUSH side buttons in during disassembly procedure 3 Securely hold the flip assembly and the top portion of the transceiver housing as shown 060255o Figure 24 060256o Figure 25 ...

Page 43: ...d then pull the transceiver housing away from flip as shown 5 Place the flip assembly with the PCB attached down in the open position The Keypad Front housing assembly is loose and can be removed from the assembly Note Do not fully close the assembly when the XCVR housing is not attached 060261o Figure 26 060265o Figure 27 ...

Page 44: ...rch 06 2006 6809493A67 O EL Electroluminescent Mylar Removal and Replacement U6 GSM 6 Disengage the Flip assembly flex from the PCB 7 Rotate the PCB from the flip assembly 060274o Figure 28 060277o Figure 29 ...

Page 45: ...Replace ment 8 Remove the side button flex from the PCB by peeling up slowly to allow adhesive to pull up as well Note Side button flex will not be re used 9 Place Kapton tape over the light sensor and microphone hole as shown Note EL Mylar panel will not be reused 060278o Figure 30 060279o Figure 31 ...

Page 46: ...GSM 10 Starting from the top corner lift the EL Mylar assembly and peel slowly along the edge Try not to tear the EL Mylar for easier removal In some cases if the Panel tears peel the remaining material off A black stick may be used to scrap the remaining material off 060280o Figure 32 ...

Page 47: ... 2 Service Manual EL Electroluminescent Mylar Removal and Replace ment 11 There will be adhesive remaining on the board Using Alcohol and a clean wipe rub against the PCB area in a circular motion to remove excessive material 060281o Figure 33 ...

Page 48: ...6 GSM 12 Use a dry portion of the wipe to wipe away the remaining alcohol from the PCB 13 Remove and discard the Kapton tape from the light sensor and microphone hole Replacing the EL Mylar Equipment Material needed 1 EL Mylar Fixture 1 PCB panel 4 boards 4 El Mylar 060282o Figure 34 ...

Page 49: ...6809493A67 O March 06 2006 49 Level 1 and 2 Service Manual EL Electroluminescent Mylar Removal and Replace ment 1 Remove the EL Mylar adhesive liner from the back side of the new Mylar 060284o Figure 35 ...

Page 50: ...t Mylar Removal and Replacement U6 GSM 2 Place El Mylar onto fixture as shown El Mylar outer liner is aligned with fixture posts 3 Place the PCB panel and align to fixture use the same alignment posts as the EL Mylar 060285o Figure 36 060286o Figure 37 ...

Page 51: ...l 1 and 2 Service Manual EL Electroluminescent Mylar Removal and Replace ment 4 Pull the handle down and apply pressure on the panel until the PSA spring loaded pins are fully compressed Hold for 5 seconds and release 060287o Figure 38 ...

Page 52: ...d Replacement U6 GSM 5 Remove the PCB vertically from fixture and turn over Rub finger over the Mylar to ensure the adhesive is set 6 Remove liner from bottom right corner 7 Rub your finger over the Mylar to ensure the adhesive is set 060288o Figure 39 060288o Figure 40 ...

Page 53: ...arch 06 2006 53 Level 1 and 2 Service Manual EL Electroluminescent Mylar Removal and Replace ment Replacing the Side Key Flex Equipment Material needed 1 Side flex fixture 1 Side flex assembly 1 PCB 060290o Figure 41 ...

Page 54: ...minescent Mylar Removal and Replacement U6 GSM 1 Remove Liner from back of the side flex assembly using pull tab 2 Align the flex around the top corner Rub finger over the liner to ensure the adhesive is set 060291o Figure 42 060293o Figure 43 ...

Page 55: ...e ment Connecting the Side Button Flex Grommet to Flip Assembly 1 Insert grommet in the hinge barrel opening Align the locating feature inside of hinge barrel fig 2 with cut out area in grommet fig 3 2 Verify Flex is towards the inside of the hinge barrel as shown below 060291o Figure 44 060314o Figure 45 ...

Page 56: ...56 March 06 2006 6809493A67 O EL Electroluminescent Mylar Removal and Replacement U6 GSM Connecting the Transceiver to the Flip Assembly Equipment Material 1 PCB 1 Flip 060312o Figure 46 ...

Page 57: ... Barrel opening at a 90 degree angle as shown Use grommet s USB recess area to align the board Note Hinge flex should be at the left of the board out of the way 2 Rotate the PCB into position connect the Hinge flex Note By rotating the PCB it allows clearance for the PCB boss cutouts to clear the bosses 060291o Figure 47 060309o Figure 48 ...

Page 58: ...inge flex Note Do not close flip This may cause Hinge to lock up if over traveled Connecting the Transceiver Housing to Flip PCB Assembly Equipment Material 1 Rear Housing 1 Flip PCB assembly 1 Horizontally place Rearhousinginto the Hinge barrel of the flip PCB assembly 060308o Figure 49 060307o Figure 50 ...

Page 59: ...6809493A67 O March 06 2006 59 Level 1 and 2 Service Manual EL Electroluminescent Mylar Removal and Replace ment 2 Hold unit firmly and turn over 060306o Figure 51 ...

Page 60: ...oval and Replacement U6 GSM 3 Assemble the side button flex assembly into rear housing assembly and behind the preassembled buttons 4 Attach the front housing by inserting the front housing tabs beneath the hinge barrel opening 060305o Figure 52 060304o Figure 53 ...

Page 61: ...rvice Manual EL Electroluminescent Mylar Removal and Replace ment 5 Slide front housing keypad assembly down and snap into place 6 Turn assembly to the rear and insert 2 Machine screws into the hinge barrel area 060303o Figure 54 060291o Figure 55 ...

Page 62: ...62 March 06 2006 6809493A67 O EL Electroluminescent Mylar Removal and Replacement U6 GSM 7 Insert 2 self threading screws into rear housing to the front housing 060301o Figure 56 ...

Page 63: ...s menu and stored memory such as phonebooks or program the customer s phone with basic user information such as language selection V975 and V980 telephones use mobile PhoneTools synchronization software to effect a personality transfer Identification Each Motorola GSM phone is labeled with a several identifying numbers The following section describes the current identifying labels Mechanical Seria...

Page 64: ... types or individual phones The full IMEI structure is listed in Table 2 Where TAC Type Allocation Code formerly known as Type Approval Code NN Reporting body identifier XXXXXX Type identifier ZZZZZZ Individual unit serial number A Phase 1 0 Phase 2 check digit defined as a function of all other IMEI digits Other label number configurations present are TRANSCEIVER NUMBER Identifies the product typ...

Page 65: ...battery connectors Press and hold the PWR button If the phone turns on and stays on disconnect the dc power source and reassemble with the new keyboard assembly 2 Telephone exhibits poor reception or erratic operation such as calls frequently dropping or weak or distorted audio a Antenna assembly defective Check to make sure that the antenna pin is properly connected to the transceiver board assem...

Page 66: ... proceed to d If connection is not at fault proceed to b b Flip assembly defective Temporarily replace the flip assembly with a known good assembly If fault has been cleared reassemble with the new flip assembly If fault not cleared proceed to c c Antenna assembly defective Check that the antenna is installed correctly If the antenna is installed correctly substitute a known good antenna assembly ...

Page 67: ...tion of batteries in the rear pocket of the desktop charger Check LED display for the charging indications If the batteries charge properly then the internal charger is at fault Replace the transceiver board assembly refer to 1c Verify that the fault has been cleared and reassemble with the new transceiver board assembly 11 Real Time Clock resetting when standard battery is removed Lithium button ...

Page 68: ...rch 06 2006 6809493A67 O Troubleshooting U6 GSM Programming Software Upgrade and Flexing Contact your local technical support engineer for information about equipment and procedures for flashing and flexing ...

Page 69: ...6809493A67 O March 06 2006 69 Level 1 and 2 Service Manual Part Numbers Part Numbers The following tables are provided as a reference for the parts associated with U6 telephones ...

Page 70: ...70 March 06 2006 6809493A67 O Part Numbers U6 GSM Exploded View Diagram 050453o Figure 58 Exploded View Diagram Flip Assembly 2 3 4 5 6 7 8 9 10 11 12 1 20 18 17 16 15 14 13 19 ...

Page 71: ...mbers 051454o Figure 59 Exploded View Diagram 1 2 4 6 29 29 23 23 30 30 31 31 33 33 45 45 47 47 43 43 44 44 41 41 32 32 7 8 35 35 36 36 42 42 46 46 49 49 48 48 38 38 34 34 22 22 24 24 16 16 26 26 14 14 15 15 9 11 11 12 12 21 21 17 17 19 19 20 20 18 18 13 13 10 10 5 3 ...

Page 72: ...04 Polyphonic Speaker 12 1571328C01 Slider 37 2888980Y01 RF Grommet 13 1589119Y01 Slider Plug 38 0387791L04 XCVR Thread Forming Screws 14 4189994Y01 4189997Y01 Ground Clip R Ground Clip L 39 3888981Y01 Smart Camera Button 15 5571561B01 Hinge 40 3889185Y01 Volume Button 16 1589971Y01 Hinge Barrel 41 2671482C01 Magnet Shields 17 3289227Y01 Side Key Contact Plug 42 5971280C01 5971280C02 XCVR Magnets ...

Page 73: ...Headset Green HS820 SYN0945 Bluetooth Headset Genie Silver HS801 CHYN4590 Bluetooth Headset Paladin HS810 SYN9826 Bluetooth PC USB Adapter SYN0717 Bluetooth Speaker Quadrant HF800 SYN0736 Bluetooth Car Kit IHF1000 Americas Asia 98676H Bluetooth Car Kit Asia Americas S9642 Bluetooth Car Kit Euro S9643 Consumer Personalization Carry Case URL Licensee Carry Case U6 leather pouch in box syn1335 Wrist ...

Page 74: ...187 Travel Charger EMU Mid Rate Switcher EURO SPN5189 Travel Charger EMU Mid Rate Switcher INDIA SPN5194 Travel Charger EMU Mid Rate Switcher MEXICO SPN5186 Travel Charger EMU Mid Rate Switcher PRC SPN5188 Travel Charger EMU Mid Rate Switcher UK HK SPN5190 Travel Charger EMU Mid Rate Switcher US ENG SPN5185 Travel Charger EMU Rapid Switcher Argentina SPN5197 Travel Charger EMU Rapid Switcher BRAZI...

Page 75: ...s caller ID 13 SIM Toolkit 12 text entry 13 voice recognition 12 Wireless Access Protocol WAP 12 features product 11 flip assembly removing and replacing 35 flip display assembly removing and replacing 37 G GPRS indicator 17 I identification 63 international mobile station equipment identity 64 mechanical serial number 63 product 5 IM indicators 17 IMEI 64 in call indicator 17 indicators service i...

Page 76: ...ator 17 roam indicator 17 S serial number mechanical 63 service manual about 6 revisions 7 scope 6 service policy 7 customer support 7 out of box failure 7 product support 7 service procedure ordering replacement parts 8 shut down upon battery removal 18 Side Button Flex Grommet to Flip Assembly 55 Side Key Flex 53 signal strength indicator 17 SIM Application Toolkit 12 SIM card 63 personality tra...

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Page 78: ...ks of Motorola Inc All other product or service names are the property of their respective owners Reg U S Pat Tm Off 2006 Motorola Inc All rights reserved Personal Communications Sector Sawgrass International Concourse 789 International Parkway Mailstop S2C Sunrise FL 33325 6222 6809493A67 O ...

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