Motorola One Fusion User Manual Download | Manualshive

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Bluetooth problems

Bluetooth turning on automatically

After each step, check to see if your issue is fixed:
1. When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device.

To prevent this,

turn off Bluetooth scanning

2. Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle monitors, etc.)

automatically turn Bluetooth on. If they do, this can prevent you from turning Bluetooth off.
To check if a third-party app you installed is automatically turning Bluetooth on, use

to

identify the problematic app, then uninstall it.

Can't pair

After each step, check to see if your issue is fixed:
1. First,

check the basics

2. Make sure the phone and Bluetooth device are in discovery mode.
3. Refresh the available devices list:

a. Go to

> Connected devices.

b. Touch Pair new device.

software update

is available for your phone.

5. If you’re having trouble pairing with your car, see the car manufacturer's instructions for your model.
6.

the phone's connections, then power cycle the phone.

Can’t reconnect previously paired device

Unpair the Bluetooth device, then pair it again:
1. Go to

> Connected devices.

2. Next to the paired device, touch > FORGET.

3.

Pair the device

again.

Can't hear music

After each step, check to see if your issue is fixed:
1. First,

check the basics

2. Check that the volume is up on your phone and car or Bluetooth device.
3. Check that other devices paired with your phone aren't playing the music.

Fix a problem : Bluetooth, Wi-Fi, USB issues

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Summary of Contents for One Fusion

Page 1: ...User Guide ...

Page 2: ...eatures services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest available information and believed to be accurate at the time of re...

Page 3: ...r icons 17 Phone terms you should know 21 Get around on your phone 23 Learn gestures 23 Move between apps and screens 24 Use quick settings 25 Turn screen off and on 27 Adjust volumes 28 Frequently used tools 30 Turn flashlight on and off 30 Take screenshots 30 Control phone with your voice 31 Get directions to a location 32 Use clock and weather widget 33 Manage time spent on your phone 35 Work w...

Page 4: ...ons 61 About Moto experiences 62 Enhance your gaming 63 Manage your apps 66 Install or update apps 66 Manage or delete apps 68 Protect against harmful apps 70 Search and browse 72 Search the web 72 Search your phone 74 Browse websites 75 Text messaging 77 About text and multimedia messages 77 Read send manage text messages 77 Add attachments 80 Save attachments from text message 80 Turn group mess...

Page 5: ... voicemail 96 Phone calls 96 Answer calls 96 Make calls 97 During a call 98 Make video calls 100 Make conference calls 100 Block calls and texts 100 Turn call waiting on and off 102 View and delete call history 102 Make emergency call from locked phone 104 Contacts 105 Add contacts 105 Edit or delete contacts 106 Star your favorite contacts 107 Sort contacts 107 Share contacts 108 Voicemail 110 Us...

Page 6: ...r internet connection 128 Connect to VPNs 131 Connected devices 132 Connect with Bluetooth 132 Connect with Wi Fi Direct 134 Cast screen or media to TV 134 Share files and links with nearby Android phones 136 Transfer files between phone and computer USB 137 Print from your phone 139 About wireless sharing 140 Other settings 143 Apps notifications 143 Change app settings 143 Choose how apps notify...

Page 7: ...ur screen 165 Lock SIM card 166 Accounts 167 Add or remove accounts 167 Change name info in your Google account 168 Sync apps with your Google account 168 Control what info Google collects 169 Accessibility 171 Visual assistance 171 Hearing assistance 173 Dexterity assistance 174 Use accessibility shortcuts 175 System 177 Languages input 177 Customize the keyboard 177 Use multiple languages 178 Op...

Page 8: ...ssues 193 Problems making receiving calls 193 Problems during calls 194 Battery issues 197 Charging problems 197 Battery drains too fast 197 Bluetooth Wi Fi USB issues 199 Bluetooth problems 199 Wi Fi problems 201 Can t transfer files or connect to computer 202 Account and sign in issues 204 Forgot unlock code 204 Can t sign in to Google 204 Account sync issues 204 App issues 206 App or widget pro...

Page 9: ...Get more help 213 motorola one fusion ix ...

Page 10: ... diagram 1 Tray for SIM and SD card 2 Headset jack 3 Earpiece 4 Front camera To learn more read help in the Camera app 5 Microphone 6 Proximity sensor 7 Google Assistant button 8 Volume up down button 9 Power button Set up phone 1 ...

Page 11: ... Avoid abrasive cloths including paper towels and other materials with rough surfaces If the screen gets drops of liquid on it wipe it with a clean dry cloth To disinfect your phone It is okay to use wipes or cloths moistened with 70 isopropyl alcohol to gently wipe your screen When disinfecting or cleaning your phone turn it off and avoid getting any moisture in its openings including the chargin...

Page 12: ...sily swap the card and its content between devices After you insert the card be sure to update settings within media apps like camera music and podcast apps so they use the card to store content you create or download You can t store apps on the SD card because it is portable storage Insert or replace cards 1 If you are removing an SD card unmount it first Settings Storage 2 Insert the tool into t...

Page 13: ...ual SIMs go to Settings About phone SIM Status If you see SIM Slot 1 and SIM Slot 2 then your phone supports dual SIMs 4 Push the tray back into the phone Note If you need to activate a SIM contact your carrier Fix a problem Select a problem to see troubleshooting steps SIM card SIM not recognized Can t make calls Can t answer calls Set up phone 4 ...

Page 14: ...nt If you don t have one you can create it now b Touch Settings Backup and start the backup 5 Wait for the backup to complete 6 When complete on your new phone sign in with the same Google account Settings Accounts Add account Copy data from Android phone During setup you can copy your apps music contacts messages and more Learn what does and doesn t get copied If you no longer have your old phone...

Page 15: ... your phone or SIM card Text messages Multimedia attachments in messages Most phone settings Wallpaper Call history You ll see these when you sign in to your Google account on your new phone What won t copy Downloads like PDF files Apps that aren t from Play Store Accounts other than Google accounts Contacts and calendars for services other than Google such as WhatsApp Ringtones Import contacts fr...

Page 16: ...name it You can also change SIM icon color to make them easy to differentiate 1 Go to Settings Network internet SIM cards 2 Touch the SIM to change 3 Change settings as needed Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password PIN for voicemail Set mailbox greeting Your carrier provides and manages your voicemail To set your greeting 1 Touch 2...

Page 17: ...h Add another account If you didn t add a Google account to your phone and want to set up email for an IMAP POP provider an address that s not Gmail 1 Open the Gmail app 2 Follow the onscreen instructions to enter your email address password and account options If you have problems setting up the account read Google s help for Gmail Set up corporate email If you use Microsoft Office Outlook on you...

Page 18: ...encies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen such as your emergency contact and medical information blood type allergies To set up your emergency information 1 Go to Settings About phone 2 Touch Emergency information 3 Set up your information Note Anyone who picks up your phone can see your emergency info with...

Page 19: ...anced 2 Touch Emergency Location Service 3 Turn it on or off To learn more about ELS read Google s help Make it yours This topic lists things that most people want to do with their new phone with links to instructions on how to do them Personalize your phone Set the wallpaper Add apps to your home screen Adjust screen settings like style font size color scheme rotation settings and dark background...

Page 20: ... If you use multiple languages set them up so they appear on your keyboard Set up phone 11 ...

Page 21: ...requent tasks 3 Shortcut You can add shortcuts to open apps or web pages you use frequently 4 App list Swipe up from the bottom of the screen to see the list of all your apps 5 Favorites tray Provides one touch access to your most used apps from any home screen page You can customize which apps appear here 6 Navigation bar Use gestures to move between apps and screens You can replace the bar with ...

Page 22: ... notifications Double touch one to open it Open your quick settings Swipe down from top of screen Start a voice command Swipe up diagonally from either bottom to open Google Assistant Go into Lockdown Temporarily turn off notifications and fingerprint unlocking You can customize your lock screen to add a message and control which notifications appear Learn the basics 13 ...

Page 23: ...and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become separated Set up a screen lock This is your first line of defense in keeping your sensitive information safe Prefer numbers shapes words Set up a PIN pattern or password required to unlock your phone Learn ...

Page 24: ...r photos and videos For even more storage space plus the ability to access your media and files from any internet connected device phone computer tablet use cloud storage Your Google account includes free cloud storage on Drive which has its own app and is also available from the menu throughout other apps Wi Fi hotspot You can use your phone as a Wi Fi hotspot to share your internet connection wi...

Page 25: ...pps that let you play too access your photos videos music from any device when you log in with your Google account Use YT Music to upload your iTunes library File sharing If you used AirDrop on your iPhone now you ll use Nearby Share to easily share files or links with friends About your Google account Benefits of your account When you set up your phone you added a Google account If you haven t ha...

Page 26: ...ontains icons that help you monitor your phone On the left icons tell you about apps such as new messages or downloads If you don t know what one of these icons means swipe the status bar down for details On the right icons tell you about your phone s battery level and network connections A dot means there are more icons to view Drag down from the top of the screen to see all icons What status ico...

Page 27: ...ur carrier and your location Poor connection to cellular mobile network Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Bluetooth connected Trusted device connected Learn the ...

Page 28: ... USB tethering enabled SYNC AND UPDATES App updates are available for download from Play Store App successfully installed from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Vibrate DO NOT DISTURB Do Not Disturb is on Learn the basics New to Android 19 ...

Page 29: ...w Phone is in Battery Saver mode ALARM AND CALENDAR Alarm set Upcoming calendar event EMAIL AND MESSAGING New Gmail message New text message New voicemail Important alert OTHER ICONS Screenshot is available Focus mode is on Learn the basics New to Android 20 ...

Page 30: ...the internet check your email play games use apps and more Background tasks such as syncing or location services may also use data data usage The amount of data your phone uploads or downloads over a network in a given period Your phone uses your carrier s cellular network or over a Wi Fi network Depending on your plan with your carrier you may be charged additional fees when your data usage excee...

Page 31: ...ntacts calendars and email are often synced through cloud services so you can enter information on one device and access it through another widget An element you can add to your home screen that gives you quick access to information or frequent tasks For example widgets can provide weather updates upcoming calendar events Many are preinstalled on your phone Apps you download may also include widge...

Page 32: ...on the screen for example change a toggle from on to off Try it Drag an app shortcut from one spot on your home screen to another Swipe Quickly move one finger across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a list You can swipe different directions up down left right for different...

Page 33: ...our home screen Action Gesture to use Switch between apps At the very bottom of the screen swipe left or right See all recent apps Drag up from the bottom hold then let go See all apps Swipe up from the bottom of the home screen Go back Swipe towards the middle from the left or right edge of any screen Go home Swipe up from the bottom of any screen Open Google Assistant Swipe diagonally from eithe...

Page 34: ...re quick settings easy to get to from any screen To see your first few quick settings swipe down once from the top of your screen To see all quick settings swipe down again Adjust quick settings Do one of the following Touch an icon to toggle the setting on or off Touch hold an icon to adjust related settings Icon Setting Wi Fi Bluetooth Do Not Disturb Learn the basics Get around on your phone 25 ...

Page 35: ...s after you turn on Audio effects the first time Auto rotate Battery Saver Mobile data Airplane mode Screen Cast Data Saver Appears after you turn on Data Saver the first time Night Light Learn the basics Get around on your phone 26 ...

Page 36: ... You can also change the background color to be light or dark Turn screen off and on Why your screen turns off automatically To save battery power your screen turns off if you haven t used it for some time You can lengthen or shorten the time before your screen automatically turns off When you bring the phone to your face to speak into it during calls the screen turns off to prevent accidental tou...

Page 37: ...ou re not on a call the Volume buttons control media volume during playback or before you listen Phone ringtone notification sounds and alarms To adjust these volumes press a Volume button and then use this shortcut on your home screen 1 Touch to toggle the phone ringtone and notification sounds between on silent and vibration only 2 Slide to adjust media volume 3 Touch to mute media volume 4 Touc...

Page 38: ...nce You can simply pick up your phone to silence incoming calls and alarms and to turn vibration on To enable this gesture 1 Go to Settings Sound Advanced Or open the Moto app and touch Moto Actions 2 Touch Pick up to silence and turn it on 3 If you want this gesture to silence calls but not alarms or vice versa touch Settings and turn the appropriate option off Learn the basics Get around on your...

Page 39: ... app and touch Moto Actions 2 Touch Fast flashlight and turn it on or off Take screenshots Take a screenshot 1 Do one of the following Touch hold three fingers on the screen If this doesn t work turn Three finger screenshot on Press hold the Power button then touch Screenshot Press hold Power and Volume Down simultaneously until the screen is captured 2 To scroll and capture more content touch If ...

Page 40: ...ouch Done Discard to close without saving or touch Done Save Find screenshots later Open the Photos app and touch Library Screenshots Control phone with your voice Teach Google Assistant to recognize your voice 1 Open the Google app then touch More Settings Voice Voice Match 2 Turn on Hey Google and follow the onscreen instructions to record your voice Speak a command Not all languages support voi...

Page 41: ... Voice 4 Touch Voice Match Voice model 5 touch Retrain voice model Get directions to a location Navigation and battery life Navigation is one of the most power intensive apps so keep your phone plugged into a high quality car charger especially if you re streaming music and or using Bluetooth also power intensive features Use voice commands to get directions 1 Be sure you set up voice commands 2 S...

Page 42: ... your phone will talk you through the directions Use clock and weather widget Add widget to home screen Put a clock on your home screen and get quick access to your alarms calendar weather and daily steps 1 Touch hold the home screen 2 Touch Widgets 3 Touch hold the Moto widget then drag it to a home screen page Switch views The widget shows the time date and weather by default Touch to switch bet...

Page 43: ...ch Add cities Or touch the current temperature then touch 2 Turn Current location on Tip To switch between Fahrenheit and Celsius touch Temperature unit Add location 1 Do one of the following If you haven t added locations yet touch Add cities Or touch the current temperature then touch 2 Touch Add new location 3 Enter a city name or ZIP code then touch 4 Touch the city to add 5 When you add a cit...

Page 44: ...with Fit You can track your daily steps on the widget And to open the Fit app touch your steps To show or hide your daily steps 1 On the widget touch until you see then touch it 2 Turn Google Fit on or off 3 If this is your first time using Fit follow the onscreen instructions to set up your profile Manage time spent on your phone Understand your habits 1 Go to Settings Digital Wellbeing parental ...

Page 45: ... timer in Settings and extend its time or delete the timer Pause distracting apps to focus Use Focus mode to pause selected apps for fewer distractions 1 Go to Settings Digital Wellbeing parental controls Focus mode 2 Choose which apps you want to pause 3 Do one of the following To turn it on touch Turn on now To have it turn on automatically touch Set a schedule then select days of the week and s...

Page 46: ... phone turn on Do Not Disturb Use parental controls You can Control your child s access to devices and apps Control location settings and view the location of your child s supervised device Set daily usage limits monitor app usage and remotely lock supervised devices Set filters and controls on what your child can browse purchase or download using Chrome Google Search Play Store and YouTube You ll...

Page 47: ...quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed 1 Select the word 2 Touch until you see the capitalization you want first letter only ALL CAPS or lowercase Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger through all the letters in a word using one continuous ...

Page 48: ...t misspelled words and words not in your dictionary are underlined 2 Touch an underlined word If the word is spelled correctly touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are avail...

Page 49: ...oard manager in Play Store to select and download an app Use voice typing Enable keyboard mic for dictation If you don t see on your keyboard 1 On the keyboard touch or 2 Touch Voice typing and turn Use voice typing on Dictate text 1 Touch a text field to show the onscreen keyboard 2 Touch on the onscreen keyboard 3 Speak what you want to type Speak naturally but clearly There s no need to shout o...

Page 50: ...utofill service from Google Or Settings System Languages input Advanced Autofill service 2 Touch CONTINUE 3 Touch categories to review and edit personal information addresses credit cards and passwords Learn the basics Work with text 41 ...

Page 51: ...d a live wallpaper Some live wallpapers play motion for several seconds then pause To start or pause motion touch the screen If your battery is low temporarily change live wallpaper to a static image to save power Or touch the wallpaper to pause its motion if supported If you selected Daily wallpaper To skip a daily wallpaper open the Wallpapers app and touch on your current daily wallpaper image ...

Page 52: ...size Add app shortcuts 1 Swipe up from the bottom of the home screen to open your app list 2 Touch hold the app you want 3 Drag the app to an empty spot on your home screen Or drag it to the edge of the screen and drop it onto a new home screen panel Add task shortcuts Many apps icons include shortcuts to common tasks so you don t have to open and navigate the app 1 Touch hold an app icon to see a...

Page 53: ...Calendar New reminder New event Messages Open most recent conversation New conversation Clock Start screen saver Start stopwatch Create new timer Create new alarm Settings Battery Data usage Wi Fi Add web page shortcuts 1 Open the Chrome app 2 Navigate to the web page 3 Touch Add to Home screen 4 Edit the name if desired Personalize your phone Home screen 44 ...

Page 54: ...r drag it up and drop it on Remove Delete the folder Touch hold the folder then drag it to Remove Remove widgets shortcuts or folders To remove items from your home screen 1 Touch hold it until it vibrates 2 Drag it to Remove To select a totally new user interface for your home screen download a different launcher Remake your home screen with launchers Get different launcher Totally changing the l...

Page 55: ...ettings Apps notifications 2 Touch Default apps Home app Or touch Advanced Default apps Home app 3 Select the launcher you want to use 4 To adjust its settings touch Delete launchers You can only delete launchers that you installed Touch hold the launcher s app icon then touch Uninstall Personalize your phone Home screen 46 ...

Page 56: ...rt screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen turns off To exit the screen saver and return to your home or lock screen Press the Power button Or if you re using fingerprint security touch the sensor To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen sa...

Page 57: ... choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then touch to browse and select the song stored on your phone Touch to show internal storage For si...

Page 58: ...effects Use preset equalizers to enhance your phone s speaker sound or apply sound profiles to your headphones or other connected device based on the type of media playing Turn Audio effects on off 1 Go to Settings Sound Audio effects 2 Turn it on or off To use only for the phone s speaker set the sound profile for headphones or other audio devices to CUSTOM Off To use only for headphones or conne...

Page 59: ...nitely touch Until you turn off To select a duration touch For 1 hour then touch or to adjust the time To choose each time you turn Do Not Disturb on touch Ask every time Turn it off Open quick settings and touch If it s turning itself on again but you don t want it to Make sure you re not silencing on a schedule or during calendar events If you re using Bedtime mode touch Settings Digital Wellbei...

Page 60: ...No visuals or sound from notifications To block or allow selected visual notifications select Custom and turn features on or off If Do Not Disturb is off and you expect but aren t getting notifications from an app check your settings for the app s notifications Allow exceptions When Do Not Disturb is on incoming calls messages and calendar events or reminders are muted You can allow exceptions Cal...

Page 61: ... a new rule touch Add more Touch Time then enter a name and touch OK Specify its days start and end times and level of silence To stop your phone from automatically silencing 1 Go to Settings Sound 2 Touch Do Not Disturb Schedules 3 Do any of the following To use the schedule later uncheck it to turn it off To delete a schedule touch To delete multiple schedules touch Delete schedules Silence duri...

Page 62: ...one show responses to voice commands on screen and only speak them when you re wearing headphones or a Bluetooth headset 1 Open the Google app 2 Touch More Settings 3 Touch Voice Spoken results 4 Touch Hands free searches only Turn off screen reader If your phone describes everything you touch on screen speaking your notifications and reading messages aloud you might have turned on a screen reader...

Page 63: ...d Advanced 2 Turn Power on sounds off You can t adjust the volume level for this sound Turn off charging sounds If you don t want your phone to make a sound when it comes in contact with a charger 1 Go to Settings Sound Advanced 2 Turn off Charging sounds and vibration Personalize your phone Sounds Other sound settings 54 ...

Page 64: ...tor Make some quick calculations Calendar Keep track of your upcoming events get automatic reminders on your phone and coordinate with others by sharing calendars Camera Capture photos or videos To learn more read help in Camera app Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devices Clock Set alarms Use a timer or stopwatch Conta...

Page 65: ...cebook Connect with friends family and communities Share updates and media Find information on events entertainment and businesses Files Browse and manage files and folders stored on your device or SD card Fit Track your health and physical activity FM Radio Listen to FM radio stations Available in Play Store if not preloaded To learn more open the app and touch Help Gmail Compose send view or sea...

Page 66: ...e Home Set up and control your Google Home and Chromecast devices and other home products like lights cameras and thermostats Maps Find your destination explore locations Messages Send and receive text messages Moto See your notifications at a glance and use gestures as phone shortcuts News See headlines weather and information on your favorite topics and locations Phone Make calls Photos Manage p...

Page 67: ...ets Create edit and collaborate with others on spreadsheets Slides Create edit collaborate with others and play presentations Wallpapers Change your wallpaper get new ones or automatically show a new one every day YouTube Find view and upload videos to the web YT Music Stream your favorite albums singles and live performances and get recommendations for new music Get more apps Don t see what you n...

Page 68: ...ed to close apps Android manages the memory and battery that apps use so you don t need to worry about leaving apps open To remove apps from your recently used list 1 Drag up from the bottom of the home screen hold then let go 2 Do one of the following To remove one app swipe up to remove it from the list To remove all apps swipe right to the end of the list and touch Clear all Tips for using apps...

Page 69: ... a small movable frame while you do other things Use it when navigating with Google Maps too 1 When you re playing a video or navigating with Maps touch or swipe up from the bottom of the screen The video or navigation shrinks 2 You can drag the video or navigation anywhere on the screen To return it to full size touch it twice To close it drag it to the bottom of the screen Or touch it then touch...

Page 70: ...over your current app so that you can take action For example a notification for an incoming call might appear while you re watching a video so that you can answer or dismiss the call If an app icon has a notification dot you can touch hold it to see the most recent notification Swipe fingerprint for notifications You can set the fingerprint sensor to open your notifications and quick settings whe...

Page 71: ... to the end of your notifications and touch Clear all Customize your notifications Use Do Not Disturb to silence all notifications when you don t want interruptions Touch hold a notification to customize that app s notifications Then you can Stop all notifications from that app Change the app s notifications to be Silent instead of Alerting About Moto experiences The Moto app provides experiences ...

Page 72: ... re looking at it with Attentive Display Learn how Silence the Hello Moto greeting during startup Learn how To find information about different settings touch above Enhance your gaming Open toolkit Moto Gametime provides a toolkit you can use to quickly adjust settings when gaming To open the toolkit during a game touch or slide right If you don t see these icons turn on full screen mode To change...

Page 73: ...a game open the toolkit and touch Or open the Moto app and touch Moto Gametime Settings 2 Touch Block Moto Actions and turn on the gestures you want to block Use social apps while you play You can add up to two shortcuts in the toolkit to social apps such as WhatsApp or Discord for quick access to your gaming friends When you open the app from the toolkit during a game it appears in a small freefo...

Page 74: ...Library Screenshots 3 To share it touch Manage game list 1 During a game open the toolkit and touch Or open the Moto app and touch Moto Gametime Settings 2 Touch Game management 3 Add or remove games Touch to add a game Touch to remove a game You ll no longer be able to use the toolkit or settings during games you remove Apps 65 ...

Page 75: ...pp and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app be sure to review what information the app will access If you don t want the app to access this information cancel the install...

Page 76: ...ore app 2 Touch My apps games 3 Touch the INSTALLED tab then touch the app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch Settings 3 Touch Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently such as a ...

Page 77: ...the original software and apps If the issues go away in safe mode the problem is probably from a third party app you downloaded To restart in safe mode 1 Press hold the Power button 2 Touch hold Power off Then touch OK to restart in safe mode When it restarts you ll see Safe mode across the bottom of the home screen and widgets will be disabled 3 Use your phone and see if the problem has gone away...

Page 78: ... you installed You can delete uninstall apps that you downloaded For many preloaded apps you can disable but not delete them 1 Touch hold the app s icon 2 Do one of the following Drag the icon up and drop it on This removes the app and frees storage space If you don t see a delete option touch hold the app icon then touch Disable Delete apps installed by others If you are the owner of the phone an...

Page 79: ...t aren t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Protect against harmful apps Scan phone for harmful apps Google Play Protect helps keep your phone secure by automatically scanning your apps including sideloaded apps to check for potentially harmful apps malware If Google Play Protect finds a potent...

Page 80: ...If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Apps Manage your apps 71 ...

Page 81: ...he Search widget 2 Start typing a search term As you type suggested terms appear 3 Touch a suggestion to search for it Use camera to search for info In the Camera app you can use Google Lens on the viewfinder to Search for information about objects and surroundings Learn about products landmarks and buildings plants and animals books and visual art Scan barcodes and QR codes Search for related inf...

Page 82: ...hen touch To learn more read Google s help Search for nearby phone numbers To find and call a nearby business 1 Open the Phone app 2 Touch 3 Say or type the name of place to call or a search term about the place for example restaurant You ll see a list of nearby search results 4 Touch the place to dial its number If it doesn t work Make sure Location is enabled Touch Settings and turn Nearby place...

Page 83: ...you re not seeing results 1 Open the Google app 2 Touch More Settings 3 Touch General Personal results 4 Make sure that everything you want to include in your searches is checked Find an app 1 Swipe up from the bottom of the home screen to open your app list 2 Touch Search apps 3 Type the app s name 4 If the app is on your phone touch its icon to open it If the app isn t on your phone touch SEARCH...

Page 84: ...web page To bookmark it touch Or touch Add to Home screen to put a shortcut on your home screen To search for text on that page touch Find in page To open a link touch it To see options for opening a link in a new tab and copying or sharing a link touch hold the link To print the page touch Share Print If you don t see your printer listed set up your print service 4 To return to the previous page ...

Page 85: ... Change default browser You can download other browsers from Play Store After you ve installed one you can make it your default browser 1 Go to Settings Apps notifications 2 Touch Default apps Browser app Or touch Advanced Default apps Browser app 3 Touch the app to use Apps Search and browse 76 ...

Page 86: ...o each person in the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Con...

Page 87: ...ivacy you can hide sensitive content for lock screen notifications Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the onscreen keyboard 5 Touch Tips for sending messages To text your best friend with one touch from your home screen add a task shortcut Touch hold and drag t...

Page 88: ...e 1 Open the Messages app 2 Open the conversation 3 Touch hold the message 4 Touch You can now paste it elsewhere like in an email you re composing Delete or archive texts When you delete a message you also delete any attached photos or videos If you want the attachments be sure to save them before deleting the message To delete a single message open the conversation thread and touch hold the mess...

Page 89: ...tachments emoji GIF your location 4 Touch To learn more touch Help Feedback in the Messages app Send contact as text message 1 Open the Messages app 2 Open your conversation with that person 3 Touch their name at the top of the conversation 4 Touch Share 5 Touch the recipient s name or touch Messages to start a new message 6 Touch Fix a problem If you re having trouble attaching files check that C...

Page 90: ... Settings 2 Do one of the following If you have a single SIM touch Advanced If your phone allows dual SIMs touch the SIM you use for text messaging 3 Touch Group messaging and select an option Change default messaging app You can download additional messaging apps from Play Store After you ve installed one you can make it your default messaging app To select a different app to send and receive tex...

Page 91: ...ssages app on your phone by scanning a QR code The QR code is unique to that computer You can set up multiple computers getting individual QR codes but only one is active at a time To set up a computer 1 Be sure your phone and computer are connected to the internet 2 On your phone open the Messages app and touch Messages for web 3 On your computer go to https messages android com To remember this ...

Page 92: ...atically signed out from that computer for security reasons If you re using a shared or public computer sign out when you re done To sign out from your phone 1 Open the Messages app 2 Touch Messages for web 3 Do one of the following Touch next to an individual computer to sign out of it Touch Sign out of all computers To sign out from the computer at the top of the message list click Apps Text mes...

Page 93: ...ents appear at the end of the email You can view or save them You can print emails from your phone Reply to or forward an email 1 Touch to reply to the sender Or swipe to the end of the email and touch to reply to all recipients or to forward 2 Enter your message 3 To copy someone on the email in the To field touch 4 Touch Send new email 1 Open the Gmail app and touch Compose Or touch hold then to...

Page 94: ...nts from your phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign into your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment touch it If you see a message that you can t open the attachment ...

Page 95: ...en To preview your inboxes open emails or quickly start a new email add the Gmail widget to your home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the Gmail app 2 Touc...

Page 96: ...3 Adjust notification settings Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Email 87 ...

Page 97: ... multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming events...

Page 98: ...To edit it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the name of each calendar to hide its events Tip When you hide events the calendar still syncs with your G...

Page 99: ...cation settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Calendar app 90 ...

Page 100: ... Match 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar and on your lock screen To adjust it open quick settings and touch the alarm time Delete an alarm 1 Open the Clock app 2 Touch 3 Touch Use timer or stopwat...

Page 101: ...ut Touch hold then drag Create new timer to your home screen Use a stopwatch Record your time and share your results 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch Lap To reset the counter to zero touch Reset To share your times with others or send them to yourse...

Page 102: ...ettings System Date time 2 Turn off Use network provided time 3 To make corrections touch Date and Time Switch time zones 1 Go to Settings Date time 2 Turn off Use network provided time zone 3 Touch Time zone Then choose a regional time zone which is applied to the current time Show multiple time zones You can view multiple time zones in the Clock app so you can coordinate plans with friends and c...

Page 103: ... touch the others to select them Tip To clear all selections touch at the top of the screen next to the number selected 4 Touch and select the way you want to share Upload photos and videos Back up automatically 1 Open the Photos app 2 Touch your profile icon Turn on backup 3 Select back up and sync settings and touch Confirm You can change these settings any time Adjust back up settings 1 Open th...

Page 104: ... 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Apps Photos app 95 ...

Page 105: ...calls after 2 5 or 10 seconds when you re using a headset wired or Bluetooth 1 Touch 2 Touch Settings 3 Do one of the following If your phone has one SIM card touch Calls If your phone has dual SIMs touch Calling accounts and select the SIM 4 Touch Auto answer on headset and select a duration Reject incoming call If you don t want to talk to the caller you can Divert the call to voicemail On the I...

Page 106: ...your settings to make sure your phone is screening calls at the appropriate times If you re having other problems try these troubleshooting steps Make calls Make a call 1 Touch 2 Touch and enter a number 3 If you enter a wrong number touch 4 Touch to call the number 5 To hang up touch Other ways to make calls You can place calls from The Phone app The Contacts app Other apps that show contact info...

Page 107: ...uch from your home screen add a Direct dial widget You can save a recent call as a contact Change default calling app You can download additional calling apps from Play Store After you ve installed one you can make it your default calling app 1 Go to Settings Apps notifications 2 Touch Default apps Phone app Or touch Advanced Default apps Phone app 3 Touch the app to use Fix a problem To change yo...

Page 108: ... waiting If call waiting is active and a new call comes in you can answer it Touch Hold and Answer Voice The first call is put on hold To switch between calls touch To merge the calls touch Record calls Not all carriers and countries support this feature To record an incoming or outgoing call On the call screen touch to start and to stop You can t start recording when you re on mute on hold or on ...

Page 109: ...nformation touch Help Feedback Get an app to make video calls There are many video calling apps to choose from on Play Store like WhatsApp Skype and more 1 Open the Play Store app 2 Search for video calls 3 Download the app you want to use Make conference calls To make a conference call 1 Call the first person 2 To call the next person a Touch This puts the first call on hold b Enter the number c ...

Page 110: ... you don t want to report the call as spam to Google remove the checkmark 5 Touch Block From the Messages app 1 Touch hold the conversation thread from the number to block 2 Touch 3 If you don t want to report the call as spam to Google remove the checkmark 4 Touch OK Block calls from unidentified callers 1 Open the Phone app 2 Touch Settings Blocked numbers 3 Turn Unknown on Unblock a number From...

Page 111: ...s dual SIMs touch Calling accounts and select the SIM 4 Touch Additional settings then turn Call waiting on When call waiting is on if you re on a call and a new call comes in you can answer it The first call is put on hold Touch to merge the two calls To turn call waiting off go to Additional settings then turn Call waiting off View and delete call history See your call history To see all recent ...

Page 112: ...u have multiple accounts select one 6 Do one of the following To add to an existing contact touch Add to existing To set up a new contact add contact details 7 Touch or Save Delete calls from history Caution There s no way to restore the history after you delete it To delete one call 1 Touch 2 Touch 3 Touch hold the number 4 Touch To delete all calls 1 Touch 2 Touch Call history 3 Touch Clear call...

Page 113: ... or 112 in Europe To dial an emergency number from a locked screen 1 Swipe up on the lock screen 2 Touch Emergency to see the dialer 3 Enter the emergency number for your region and touch When you make an emergency call Emergency Location Service automatically sends your location to emergency responders Calls contacts voicemail Phone calls 104 ...

Page 114: ... that contact If you have multiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message list to...

Page 115: ...the same person you can merge the information including all emails and phone numbers into a single listing To automatically merge contacts 1 Open the Contacts app 2 Touch Merge fix If you don t see Merge fix no duplicate contacts were found 3 Touch Merge duplicates If you don t see this option contacts can t be automatically merged 4 Select options to merge one or all duplicates To manually merge ...

Page 116: ... contacts 1 Open the Contacts app 2 In your contact list touch hold the first contact 3 Touch the other contacts to delete 4 Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app To add someone to your favorites 1 Touch the contact icon photo or other icon 2 Touch Sort contacts Sort contacts in Contacts ap...

Page 117: ...se the tab to see only contacts you call frequently or have starred as favorites To remove contacts from this tab touch on the contact then touch Share contacts Ways to share contacts You can share one or all contacts with someone by sending a name card file vcf You can also share a contact s information as a text message attachment Share one or a few contacts 1 Open the Contacts app 2 Touch hold ...

Page 118: ... Receive a name card file 1 When someone sends you a name card file you ll see a file transfer notification Touch the notification and accept the file transfer 2 Touch the name card file vcf to open it and add the person to your contacts Calls contacts voicemail Contacts 109 ...

Page 119: ...of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail ...

Page 120: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Calls contacts voicemail Voicemail 111 ...

Page 121: ...ange between headphones or speakers touch or If you re listening to the radio while using another app use the mini player in notifications to seek stations or turn the radio off To turn the radio off touch Tip If you re having reception issues try moving your phone as far from the headphones as possible to increase the size of the antenna Or try moving a short distance towards a window if you are ...

Page 122: ...ration has passed touch Listen to music Get music Stream songs or download them to your phone so you can listen when you re on an airplane or don t have an internet connection Your phone can play MP3 FLAC M4A AAC AAC MIDI and WAV files To get music do any of the following Purchase it in a music app Then stream it or download it using that app Transfer it over USB or Bluetooth from your computer to...

Page 123: ... up 1 Go to Settings Sound Advanced Or open the Moto app and touch Moto Actions 2 Touch Media controls and turn it on To switch tracks when the screen is off For the next track press hold the Volume up button For the previous track press hold the Volume down button If this restarts the current track press Volume down again Transfer music files About transferring music You can transfer purchased mu...

Page 124: ...nd them You re ready to listen Tip To see Bluetooth files you received go to Settings Connected devices Connection preferences Files received via Bluetooth Transfer music from your computer To move your music from your computer to your phone connect them with a USB cable and copy the files to your phone s Music folder Connect a MIDI device To connect a MIDI device 1 Make sure you have A USB cable ...

Page 125: ...hone while charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections Turn off Bluetooth and G...

Page 126: ...ill learn how you use apps over time and adjust for best battery life 1 Go to Settings Battery Adaptive Battery 2 Turn Use Adaptive Battery on Check that battery optimization is on for each app If you turn off Battery optimization for an app that app can run when you re not using it even when Adaptive Battery is on This decreases battery life unnecessarily 1 Go to Settings Apps notifications Advan...

Page 127: ...ry Saver Set a schedule Based on percentage 3 Move the slider to adjust the percentage when Battery Saver switches on Tip Battery Saver turns off while your phone is charging It turns back on when you unplug the phone Let it turn off when your phone is charged To turn off automatically when your battery reaches 90 1 Open quick settings then touch hold 2 Touch Battery Saver 3 Make sure Turn off whe...

Page 128: ...cess your files from any device with an internet connection File synchronization no need to keep track of multiple versions in multiple storage locations Backups of photos and videos available if phone is lost or damaged Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you reach the free storage limit Or you can manage your free storage by rem...

Page 129: ...s then touch Schedule automatic removal of photos and videos If you automatically back up your photos and videos you can automatically remove copies from your phone s internal storage after 30 60 or 90 days 1 Go to Settings Storage 2 If you installed an SD card touch Internal shared storage 3 Touch Storage manager and turn it on 4 Touch Remove photos videos and select a duration If you store photo...

Page 130: ...th your card See device manufacturer s instructions for the type of adapter required and insertion instructions Erase SD card 1 Go to Settings Storage 2 Select your SD card 3 Touch Storage settings Format 4 Follow onscreen instructions to format the card Find downloaded files You can download files and store them on your phone including Photos videos and documents you save from emails or texts Boo...

Page 131: ...ently deleted items try connecting your phone to your computer with a USB cable and using a desktop program for file recovery Tip Back up your photos to the cloud so you won t lose them if you delete them from your phone Upload music to cloud You can store up to 20 000 songs from your library in the cloud for free with Google YT Music not available in all countries Then you can instantly listen to...

Page 132: ...ms in your Download Screenshots and third party app folders touch Back up device folders To back up items over your cellular network touch Cell data usage then adjust options for photos videos and roaming Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in...

Page 133: ...ou ve finished scanning touch Save 7 Change the document title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders Each widget saves to a single folder on ...

Page 134: ...network get the password from the business or organization To connect using a QR code next to Add network touch and scan the code If the network is hidden you need to set it up before it will appear in the list of available networks Change share remove networks Change 1 Open quick settings then touch hold 2 In the list of nearby networks To connect to a different network touch its name To change s...

Page 135: ...dvanced Disable Wi Fi scanning 1 Go to Settings Location 2 Touch Wi Fi and Bluetooth scanning 3 Turn Wi Fi scanning off If you turn this off apps that use your location won t work as well Advanced Connect to hidden networks 1 Go to Settings Network internet Wi Fi Add network 2 Enter the SSID network name security type check Show password and enter the password 3 Touch Advanced options and change H...

Page 136: ...hen the limit is reached 1 Go to Settings Network internet Mobile network Or in quick settings touch hold 2 Touch Data warning limit 3 To set a warning turn Set data warning on then touch Data warning and enter the amount of data 4 To set a usage limit turn Set data limit on then touch Data limit and enter the amount of data Restrict background data About background data Even when you re not activ...

Page 137: ...ata for Wi Fi networks Dual SIMs If your phone has two SIMs cellular data is active on only one SIM at a time You can control which SIM is used Share your internet connection About hotspots and tethering Want to use the internet on a laptop computer or tablet but don t have a connection You can share your phone s cellular data connection with multiple devices by turning your phone into a Wi Fi hot...

Page 138: ...e Using the hotspot really drains the battery When your hotspot is active you ll see in the status bar 4 Set up the connection To connect Do this A phone a On your phone next to the hotspot s name touch and unlock if prompted b Use the other phone s camera to scan the QR code that provides the password Other device a Open the device s Wi Fi settings b Select your phone s hotspot c Enter the hotspo...

Page 139: ...et using your phone s cellular data and a USB cable 1 Check that cellular data is on If cellular data is off your phone doesn t have an internet connection to share 2 Connect your phone to your computer with a USB cable 3 On your phone go to Settings 4 Touch Network internet Hotspot tethering 5 Turn on USB tethering to start the connection You ll see in your notifications To stop the connection to...

Page 140: ...wall Contact your network administrator for VPN settings and any additional apps or requirements To set up a VPN connection 1 Go to Settings Network internet 2 Touch Advanced VPN If prompted set a screen lock PIN or password 3 Touch 4 Choose the type of VPN and enter settings from the network administrator 5 To always remain connected to the VPN check Always on VPN 6 Touch SAVE The network is stor...

Page 141: ...h If they don t touch Cancel verify the name of the device you want to pair with and try again If your device shows a passkey like 0000 or 1234 enter it on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instruc...

Page 142: ...sharing options on or off 4 On the paired device or in the device s app look for Bluetooth settings to review and adjust For more information see the paired device manufacturer s instructions Reconnect with Bluetooth device 1 Open quick settings and touch to turn it on 2 Turn on the Bluetooth device Turn off Bluetooth scanning When Bluetooth is off your phone can still scan and automatically conne...

Page 143: ...st To mirror your screen on a TV showing all apps and screens you use on your phone you must Use a TV with Chromecast built in Or plug a Chromecast into your TV s HDMI port Learn how To start casting 1 Make sure your phone and Chromecast or TV with Chromecast are connected to the same Wi Fi network 2 Go to Settings Connected devices Connection preferences Cast Or from quick settings touch 3 Touch ...

Page 144: ...e basics 1 If you re using a VPN turn off the VPN and try again 2 Make sure your phone and Chromecast or smart TV are connected to the same Wi Fi network 3 Move your phone to within 15 feet of your Chromecast or smart TV 4 If you re using Chromecast or a TV with Chromecast built in check for updates to the Home app Phone can t find smart TV First check the basics Then 1 On the TV open the app and ...

Page 145: ...Share to quick settings open quick settings touch then drag the tile where you want it 3 Touch Turn on or turn it on To turn it off go to Settings Connected devices Connection preferences Nearby Share and turn it off Tip You can change your phone s name to something less identifiable before sharing or receiving Go to Settings Connected devices Connection preferences Nearby Share Device name and ed...

Page 146: ...tacts or Some Contacts you ll need to add an email address associated with their Google account to your contacts Fix a problem If you re having problems sharing content with someone try these steps 1 On both phones check that Bluetooth is on 2 On both phones check that Location is on 3 Bring the devices close together within 1 foot 30 cm of each other 4 Turn airplane mode on and then off 5 Turn yo...

Page 147: ... phone in File Explorer choose whether to import pictures and videos automatically or manually 4 Open a second File Explorer window to see your computer folders 5 Navigate to the folders or files to transfer then drag and drop them to and from the open phone storage and computer folders On a Mac 1 Ensure the phone is properly connected to the computer using the steps above If you don t unlock the ...

Page 148: ... printer is found it is ready to print If your printer isn t found in Default Print Service 1 Touch Add service 2 In Play Store search for printer brand print service and install the app for the printer s service plugin 3 Once installed return to Settings Connected devices Connection preferences Printing and touch the print service plugin name to automatically find your printer 4 If your printer i...

Page 149: ...bility for sharing Ways to share Method Description Nearby Share Good for Sharing securely with nearby people who have Android phones Sharing a link a contact one or a few photos Fast immediate sharing Things to consider The other phone must be within 1 foot 30 cm No Wi Fi or cellular data connection required Learn more Message MMS Good for Sharing one photo or a low resolution video Sharing with ...

Page 150: ...trolling how long you share something You can easily delete it or turn off sharing privileges Things to consider Many cloud services offer free storage with a basic account Cloud storage services are fairly secure but not completely free from security breaches so upload wisely Upload over Wi Fi to prevent cellular data charges Learn how Social app Good for Sharing publicly with large groups of fri...

Page 151: ...Bluetooth Good for Sharing from phone to phone or other connected device Fast sharing Things to consider Your phone must be paired and connected with another device Connected devices 142 ...

Page 152: ...cted as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install or update it you...

Page 153: ... following To stop all notifications from an app turn it off To stop certain notifications from an app touch the app name then turn notifications or off for each category To stop an app from showing notifications as a banner across the top of an unlocked screen like those for incoming calls touch the app name if needed touch the notification type then turn Pop on screen off for the category Tip To...

Page 154: ...enabled notifications then touch Advanced Sound and select a unique ringtone or set it to none To let an app s notifications be heard when Do Not Disturb is on 1 Touch hold the app icon 2 Touch Notifications 3 Touch the category for enabled notifications then touch Advanced and turn Override Do Not Disturb on Turn notifications on for an app If an app isn t sending notifications but you want it to...

Page 155: ...sensitive content on your lock screen turn Sensitive notifications off You ll get lock screen notifications for an incoming email or chat but they won t include message details For finer control leave this on to allow details and instead hide sensitive content from specific apps 3 To change which notifications show on your lock screen show all hide notifications from apps you silenced or hide all ...

Page 156: ...en fall asleep more easily If you selected a color mode it will resume outside of night hours Set the schedule 1 Go to Settings Display Night Light 2 Touch Schedule then To start and stop at specified times touch Turns on at custom time and enter times To filter from dusk to dawn touch Turns on from sunset to sunrise Adjust filter intensity When Night Light is on you can adjust the filter intensit...

Page 157: ...w on battery Battery Saver switches temporarily to the dark background until the phone has charged To turn it on or off 1 Go to Settings Display 2 Touch Advanced 3 Turn Dark theme on or off Tip To add Dark theme to quick settings open quick settings touch then drag the tile where you want it Show apps full screen By default apps avoid the banded area across the front camera but you can set your ap...

Page 158: ...ng only the pixels needed and showing notifications delivered since you last woke your screen You can select which apps show notifications and limit content to control your privacy These notifications aren t displayed When the phone is in your pocket or purse When the phone is lying face down When you are on a call When Do Not Disturb is on Respond to Peek Display notifications Check for notificat...

Page 159: ...ge when your screen turns off 1 Go to Settings Display Advanced 2 Touch Screen timeout and select the time of inactivity before your phone sleeps Tip Set a shorter time to extend battery life Stay on until you look away Use Attentive Display to keep the screen on when you re looking at it and turn it off when you look away Your screen won t dim or sleep when you re looking at it Your screen will s...

Page 160: ...spot on your home screen then touch Home settings Allow Home screen rotation Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look 1 Go to Settings Display 2 Touch Advanced Colors 3 Choose one To see the most accurate colors touch Natural To see accurate colors with more vividness touch Boosted To see the most vivid colors touch Saturated Tips If c...

Page 161: ...or chat but they won t include message details Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone 1 Go to Settings Display Advanced Lock screen display 2 Touch Lock screen message 3 Type the text to display and touch Save Tip Don t put your mobile number as your contact info unless you can access your voicemail from another device Qui...

Page 162: ...3 To exit Lockdown unlock your phone with your PIN pattern or password Other settings Display 153 ...

Page 163: ... quick settings Touch Then drag the Location tile where you want it Review apps using your location To see which apps have recently accessed your location 1 Go to Settings Location 2 Under RECENT LOCATION REQUESTS review the list of apps that recently received your location 3 To prevent an app from accessing your location a Touch App permission b Touch the app name c Select Deny Review services us...

Page 164: ... are causing the issue and uninstall as needed If location works correctly in safe mode a 3rd party app is probably causing the issue A lot of apps use your phone s location If these apps end up with corrupted files it can affect your phone s location too Problem Location isn t accurate Turn accuracy on 1 Go to Settings Location 2 Touch Advanced Google Location Accuracy 3 Turn Improve location acc...

Page 165: ...tern to unlock the phone make online and in store purchases and sign into banking and financial apps You can add and remove fingerprints Fingerprints Are created from features of your fingertip converted to a mathematical representation and then encrypted and stored only on the phone No fingerprint images are ever stored Are never shared with Google or Motorola Are never shared with other apps You...

Page 166: ...fault If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Be ready to find a lost phone Make sure your phone can be found Find My Device allows you to remotely locate lock and erase your phone If you ever need to find your phone your phone will need to Be turned on Be signed in to a Goo...

Page 167: ...code Longer PINs are more secure Password Enter four to sixteen letters digits or symbols for the password A long strong password is the most secure option When you re using any of the 3 locks you can set your phone to automatically unlock in certain conditions Unlock your screen automatically If you re using a PIN password or pattern you can Stay unlocked when connected to a device like your car ...

Page 168: ...from instantly locking You can manually lock your phone by pressing the Power button If you want the Power button to turn off the screen but not lock it 1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Power button instantly locks off After the screen turns off your phone will still lock after the time set for the automatic lock Hide your password or pattern You can hide your password...

Page 169: ...st agents and enable Smart Lock 4 Unlock your phone then touch Trusted devices ADD TRUSTED DEVICE 5 Touch a device to select it from the list of connected devices Tip If your device isn t in the list make sure you are paired with it When the phone is connected to the device the phone automatically unlocks Remove trusted devices 1 Go to Settings 2 Touch Security Smart Lock 3 Unlock your phone then ...

Page 170: ...n instructions Be sure to frame your entire face with the outline If Bypass lock screen is on then your phone unlocks right to your home screen or last used app when your face is matched For more privacy turn Bypass lock screen off when your face is matched you ll need to swipe up on the lock screen before seeing your home screen or last used app To unlock by raising your phone and looking at the ...

Page 171: ...t a screen lock on the phone Turned on location services Entered your Home and Work locations in Maps Your places if desired 2 Go to Settings 3 Touch Security Smart Lock If you don t see Smart Lock try the following Update Google Play services In the Google Search widget on your home screen search for Google Play services then touch the app to open it Go to Settings Security Advanced Trust agents ...

Page 172: ...and it stays unlocked until you set it down or manually lock it 1 Make sure you have set a screen lock 2 Go to Settings 3 Touch Security Smart Lock If you don t see Smart Lock try the following Update Google Play services In the Google Search widget on your home screen search for Google Play services then touch the app to open it Go to Settings Security Advanced Trust agents and enable Smart Lock ...

Page 173: ...nd enter your pattern PIN or password to verify your identity 3 Touch next to the fingerprint Use fingerprint to unlock phone To wake and unlock your screen or any time you see on the screen touch the sensor to verify your identity Tip You can temporarily tighten security by turning off fingerprint unlocking and lock screen notifications with Lockdown mode Use fingerprint to sign in to apps To use...

Page 174: ... Check for app updates Open the Play Store app and touch My apps games 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed If the sensor works correctly in safe mode a 3rd party app is probably causing the issue These apps can cause issues lock screen apps app locks that use the fingerprint sensor RAM boosters and RAM cleaners 5 Reset the phone Pin your scree...

Page 175: ...ck which prevents others from using your cellular plan and accessing account information if your phone is stolen If you add a SIM lock you will be prompted to enter the PIN each time you swap SIM cards or restart the phone 1 Be sure you have the PIN your carrier provided with the SIM card If you don t have it contact your carrier 2 Go to Settings Security 3 Under SIM CARD LOCK touch the SIM name 4...

Page 176: ...re available open the Play Store app and touch My apps games Add email or app account Accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add account 3 Touch the t...

Page 177: ...Sync apps with your Google account About syncing What sync does When your phone syncs your Google apps refresh their data and you get notifications about updates Which apps sync By default apps made by Google sync automatically You can turn auto sync off and back on for individual apps Whether other apps not made by Google can sync varies by app If you turn off auto sync Turning off auto sync does...

Page 178: ...oogle account 1 Go to Settings Accounts 2 Turn Automatically sync data off To collect messages email calendar or other app updates you ll need to sync the accounts manually Tip Turning off auto sync can help save battery life To start auto sync after your battery recharges turn it back on Sync manually 1 Go to Settings Accounts 2 Touch the account name 3 Touch Account sync Sync now Fix a problem S...

Page 179: ... more from Google about Viewing and controlling what information is collected search YouTube recordings of your voice commands location Deleting your search history and other activity Reviewing your location history Any other questions about your account Other settings Accounts 170 ...

Page 180: ...e here Magnify the screen You can magnify the screen by triple tapping it or by swiping up from the bottom of the screen with two fingers If you re using 3 button navigation you can add to magnify Set it up To set up the way to start zoom in and stop zoom out magnification 1 Go to Settings Accessibility Magnification 2 Select an option and turn it on To touch the screen three times choose Magnify ...

Page 181: ...or unlock the screen turn on Screen locking sounds To hear a click when you touch something on the screen turn on Touch sounds To feel a vibration when you type on the keyboard turn on Touch vibration If you don t want any of these sounds just turn them off Hear other notification sounds You can assign a ringtone for notifications from specific apps You can also control sounds that notify you of o...

Page 182: ... for three seconds until you hear confirmation that TalkBack is on or off You can change the accessibility feature associated with this shortcut Or turn TalkBack off 1 Go to Settings Accessibility 2 Touch TalkBack and turn Use service off More assistance You can also Use voice commands Dictate text instead of typing Hearing assistance Turn on video captions 1 Go to Settings Accessibility 2 Touch C...

Page 183: ... your phone An external keyboard Standard USB or Bluetooth keyboards can work as switch devices by assigning one or more keys to actions Connect the external device to your phone using the manufacturer s instructions Learn more about connecting with Bluetooth Set up Switch Access 1 Go to Settings Accessibility 2 Touch Switch Access 3 Turn Use service on 4 Follow onscreen instructions to select Num...

Page 184: ...this menu touch Settings then turn Large buttons on If you re using gesture navigation 1 Use two fingers to swipe up from the bottom of the screen If you ve set other accessibility tools to use this gesture swipe up with two fingers and hold to switch between tools 2 Choose an option from the menu If you re using 3 button navigation 1 At the bottom of the screen touch If you ve set other accessibi...

Page 185: ...hortcut service 5 To use the Volume buttons from the lock screen turn Allow from lock screen on To use the shortcut Press and hold the Volume Up and Down buttons at the same time for three seconds You ll hear confirmation that the feature has been turned on or off Other settings Accessibility 176 ...

Page 186: ...Select the height you want Adjust keyboard sounds To control whether your keyboard makes sounds 1 On the keyboard touch 2 Touch Preferences 3 To hear sounds when you type turn Sound on keypress on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you prefer not to use it or want ...

Page 187: ...formation from Contacts Turn off auto correction 1 On the keyboard touch 2 Touch Text correction 3 If you don t want words corrected while you type turn Auto correction off Use multiple languages Change display language You selected the language for your phone during set up To change it 1 Go to Settings System Languages input Languages 2 Touch hold the language you want and drag it to the first po...

Page 188: ...touching Open apps faster with Adaptive performance Adaptive performance has artificial intelligence AI that learns which apps you use most then manages your phone s memory more efficiently so that they open faster To turn this feature on or off 1 Go to Settings System Adaptive performance 2 Turn it on or Other settings System Languages input 179 ...

Page 189: ...open your notifications and quick settings when you swipe it Set it up 1 Go to Settings System Gestures 2 Touch Swipe fingerprint for notifications and turn it on Use it Swipe down on the fingerprint sensor Swipe once to view notifications Swipe again to view quick settings Turn flashlight on and off To turn your flashlight on or off 1 Open quick settings 2 Touch or Or make a chopping motion to tu...

Page 190: ... apps you must unlock your phone To turn Quick capture on or off 1 Go to Settings System Gestures Or open the Moto app and touch Moto Actions 2 Turn Quick capture on or off Adjust screenshot settings Three finger screenshot and Screenshot toolkit make it easy to capture and enhance your screenshots You can turn them on or off any time 1 Go to Settings System Gestures Or open the Moto app and touch...

Page 191: ...ve multiple Google accounts touch Account to select an account 5 Follow the onscreen instructions To back up other files that aren t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Manage your backup in Drive On your phone 1 Open the Drive app 2 Touch Backups To learn about managing phone backups from a com...

Page 192: ... Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests When shar...

Page 193: ...le Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Next to the user name touch 3 To allow the user to make calls and send messages switch on Turn on phone calls SMS Remove a user You can remove yourself as a user You must be the device o...

Page 194: ...urn on phone calls off 3 Touch Guest 4 If you ve lent your phone to a guest previously touch Start over to clear the last guest settings or touch Yes continue to keep last guest settings End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All data from and apps installed during this session are deleted Other settings System Use...

Page 195: ...See IMEI for your number 3 Record and save the number where you can easily access it You can also find your IMEI number by dialing 06 in the Phone app On some phones the MEID HEX number is your IMEI number If your phone doesn t turn on check the box it came in or the receipt for the IMEI number Find legal and product information To view the electronic regulatory label for your phone go to Settings...

Page 196: ... is frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System Advanced System updates 3 Check for app updates Open the Play Store app and touch My apps games 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it If you...

Page 197: ...wer button for 5 7 seconds or up to 30 seconds This should restart or reboot your phone 2 Charge the phone If your phone has a sign of life indicator look for a white light near the top front of the phone This indicates that the phone is charging but battery is too low to power the screen If you re having trouble charging try these troubleshooting steps 3 If you don t see a battery icon after you ...

Page 198: ...one app If your phone freezes stops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 minutes Then while connected to the charger restart again by holding down the Power button for 30 seconds If your phone freezes again check for a larger issue 1 Restart yo...

Page 199: ...ent issue a Turn your phone off and remove the card Inspect for damage If not damaged reinsert the card b Be sure the card sits completely in its slot and that the tray slides easily into the phone c Turn the phone on 3 Check that the card is mounted a Go to Settings Storage b If you see Ejected under the card name touch the name then touch MOUNT c Turn your phone off and then on again 4 Check tha...

Page 200: ... click on the SD card and select Properties Service Check disk for errors Depending on the size of your card and usage this process could take up to an hour 6 Reformat card using an SD card reader and an SD card formatter app on a Windows computer Formatting the card erases all data on the card Before you reformat if you can access your SD card files from your PC copy them to your computer Then us...

Page 201: ...1 Use a USB cable that s capable of data transfer and isn t for charging only 2 Be sure you have set the USB connection type to allow file transfer Fix a problem Hardware issues 192 ...

Page 202: ... try it in the other SIM slot 4 Contact your carrier to make sure your account is set up properly 5 Ask your carrier to replace the SIM card 6 Perform an external phone reset No signal 1 If you usually have a signal but the status bar shows in your current location move to another area where you can receive a signal like outdoors If you re uncertain whether your carrier provides service in that lo...

Page 203: ...evice 5 If you re using a ringtone that you installed try using a ringtone that came with the phone 6 Use safe mode to see if apps you installed are causing the issue and uninstall as needed Begin with application types like launchers task killers or anti virus apps Can t answer ringing phone 1 Clear the data for the Phone app Touch hold then touch Storage Clear storage Consistent busy signal Outb...

Page 204: ...p to automatically lock your screen during calls search for call screen lock on Play Store 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed 5 Check if a software update is available for your phone 6 Reset the phone People can t hear me on calls 1 Check that nothing is covering the microphone If you are using a case cover or screen protector remove it and s...

Page 205: ...ering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check that the protective film that ships with the phone has been removed 2 While in a call try using the speakerphone or a wired headset to see if the sound quality improves If it doesn t the issue is probably network signal strength instead of hardware 3 Turn your phone off and th...

Page 206: ... On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Phone gets hot while charging The TurboPower charger which provides efficient rapid charging can cause the battery to heat up which is normal If the battery reaches 111 degrees F the charging rate slows down Once the battery cools dow...

Page 207: ...al a quick and easy step is to reboot your phone especially if you haven t turned it off in longer than a week 1 Press and hold the Power button 2 Touch Restart 3 Plug your phone in and charge it normally Tip You can adjust settings to extend your battery life Fix a problem Battery issues 198 ...

Page 208: ...eck the basics 2 Make sure the phone and Bluetooth device are in discovery mode 3 Refresh the available devices list a Go to Settings Connected devices b Touch Pair new device 4 Check if a software update is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can ...

Page 209: ...your phone and on the Bluetooth device and charge if needed Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery is low 2 Adjust positioning Make sure you are wearing or positioning the device appropriately Keep metal objects such as keys or coins away from the phone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notification...

Page 210: ... your phone 2 Check if a software update is available for your phone 3 Check that the Wi Fi router firmware is up to date 4 Reset the phone s network connections 5 Reset the phone Connection drops After each troubleshooting step check to see if the issue is fixed 1 Turn off Wi Fi scanning 2 Set Wi Fi to always remain connected even when the phone sleeps 3 Forget the network connection Then set up ...

Page 211: ... sites 1 Power cycle your computer or tablet 2 Make sure the browser version is up to date Can t transfer files or connect to computer If you re having problems using a USB connection to connect your phone to your computer try these troubleshooting steps Check your computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart your...

Page 212: ...3 To test the USB port on your computer connect a different device to your computer Fix a problem Bluetooth Wi Fi USB issues 203 ...

Page 213: ...account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account to sync ...

Page 214: ...e issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache and data for the Contacts app a If you ve saved any contacts since you last sync...

Page 215: ...n them on and try using the app again 3 Update the app 4 Force stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer a Open the Play Store app b Touch My apps games c Touch the ...

Page 216: ...If you use zoom during the shot itself pixelation will be more evident If you re indoors and taking a panoramic photo switch to regular mode Panorama works best for outdoor shots the algorithm that stitches the images together isn t optimized for indoor up close shots Accidentally deleted photos You can try to recover recently deleted photos If recovered be sure to back up your photos to the cloud...

Page 217: ...ur if you use the camera in one app and then switch to another app that requires permission to access the camera After each troubleshooting step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Check which apps have permission to access the camera Settings Apps notifications Advanced Permission manager Camera Review the list of the apps on your phone that request camera...

Page 218: ...Global 2 If you recently switched from iPhone and are having trouble sending messages to or receiving them from an iPhone your phone number may still be associated with iMessage You need to deregister your account 3 Contact your carrier Can t send or receive pictures or videos Your data plan must support MMS multimedia messaging and cellular data must be on Messages app stopped 1 Check that you ha...

Page 219: ...r updates to the app 2 If you can open the app touch or Help and look for troubleshooting information 3 Turn your phone off and then on again 4 Clear the app s cache Gmail problems For help with Gmail read Google s troubleshooting information Play Store problems For help with Play Store read Google s troubleshooting information Fix a problem App issues 210 ...

Page 220: ...ailable Types of updates Security updates contain fixes and improvements from Google for your current version of the Android operating system Motorola provides these updates to most phones on a regular basis Android OS updates are new versions of the Android operating system Motorola provides OS updates from Google to eligible phones as soon as possible To see if an OS update will be available for...

Page 221: ...es Downloaded apps Before you reset 1 Back up your data If your phone works and you can unlock it If you aren t automatically saving your photos and videos to your Google Photos library back them up now or copy them to a computer Make sure that any changes you made to contacts or calendar are synced to an account 2 Make sure you have your security information The username for a Google account on y...

Page 222: ... 8 Use Volume buttons to scroll to Factory data reset then press the Power button to select it Allow several seconds for the reset to complete 9 Use Volume buttons to scroll to Reboot system now then press the Power button to select it Allow several minutes for the reboot to complete If the phone doesn t finish rebooting press hold the Power button until the screen turns dark then release it to po...

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