Motorola motorolaone MACRO, User Manual

Page: 187 / 193

Problems with Gmail
For help with Gmail, read Google's troubleshooting information .
Problems with app you installed
After each step, check to see if the issue is fixed:
1. Check for updates to the app.
2.
If you can open the app, touch or > Help and look for troubleshooting information.
3. Clear the app's cache.
4. Go to the developer's website for support.
a. Open the Play Store app.
b.
Touch > My apps & games .
c. Touch the app and swipe down to see a link to the website.
Messaging problems
If you're having problems sending or receiving messages, try the following:
1. Check for updates to your messaging app.
2. Check if a software update is available for your phone.
3. Turn your phone off and then on again.
4. If the problem persists, follow the steps below for specific problems. After each troubleshooting step, check to
see if your issue is fixed.
Red ! on text message
If you see , your text message was not sent.
1. Check your signal strength:
• Weak signal from your cellular provider is a common cause of unsent messages. In the status bar , see
how many bars your network connection has. If you see only one or two bars, change locations to
improve your signal strength, particularly if you are indoors.
2. Open the conversation and resend the message.
Can't hear notifications
1. Adjust your notification settings .
2. If you're using a third-party launcher, try switching back to the Moto launcher. If this fixes the issue, find an
alternative launcher to use.
Can't send or receive messages
1. Change your preferred network to Global .
Fix a problem : App issues 179