Motorola MOTO W388 Renew+ Service Manual Download Page 1

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Level 1-2 Service Manual

6809518A97

W230/W388/W216/W231

GSM 900/1800
GSM 850/1900

W230/W388/W216/W231

Dual Band Wireless Telephone

Summary of Contents for MOTO W388 Renew+

Page 1: ...Level 1 2 Service Manual 6809518A97 W230 W388 W216 W231 GSM 900 1800 GSM 850 1900 W230 W388 W216 W231 Dual Band Wireless Telephone ...

Page 2: ...d 18 Removing and Replacing the SIM Card 18 Removing the audio jack cover 19 Removing the EMU jack cover 19 Removing and Replacing the Front Housing 20 Removing and Replacing the Transceiver Board Back Housing and Vibrator Module 22 Removing the key frame 23 Removing and Replacing the Antenna Module Microphone 23 Removing the board to board connector 25 Removing and Replacing the LCD Screen 25 Rem...

Page 3: ... Number Charts W388 36 Exploded View Diagram 36 Exploded View Parts List 37 Part Number Charts W216 38 Exploded View Diagram 38 Exploded View Parts List 39 Part Number Charts W231 40 Exploded View Diagram 40 Exploded View Parts List 41 Accessories 42 Index 1 ...

Page 4: ...ct Names Product names are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and so on The chassi...

Page 5: ... Motorola computer programs with the Motorola product About This Service Manual Using this service manual and the suggestions contained in it assures proper installation operation and maintenance of W230 W388 W216 W231 telephones Refer questions about this manual to the nearest Customer Service Manager This manual contains mechanical service information required for the equipment described and is ...

Page 6: ...ranty terms and conditions Accidental damage misuse and extended warranties offered by retailers are not supported under warranty Non warranty repairs are available at agreed fixed repair prices Out of Box Failure Policy The standard out of box failure criteria applies Customer phones that fail very early on after the date of sale are to be returned to Manufacturing for root cause analysis to guar...

Page 7: ...ther related major assembly along with a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Replacement parts test equipment and manuals can be ordered from AAD For EMEA spare parts call 49 461 803 1638 For Asia spare parts call 65 648 62995 U S A Outside U S A Phone ...

Page 8: ...SM 374 DCS 124 GSM850 299 PCS Modulation GMSK at BT 0 3 Transmitter Phase Accuracy 5 Degrees RMS 20 Degrees peak Duplex spacing 45MHz EGSM 95MHz DCS 45MHz GSM850 80MHz PCS Frequency Stability 0 1PPM of the downlink frequency Rx Operating voltage 3 53V 4 2V Average Transmit Current Power Level 5 DTX 50 175mA Power Level 19 DTX 50 90mA Average Standby Current DRX2 4mA DRX9 1 9mA Temperature Range 20...

Page 9: ...ype II 2 Channel Hop Time 500 microseconds Time to Camp Approximately 6 10 Second Speech Coding Functions Specification Speech Coding Type Regular pulse excitation linear predictive coding with long term prediction PRE LPC with LTP Bit Rate 13 0 Kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits 182 bits Class 2 bits 78 bits Bit Rate with FEC Encoding 22 8 Kbps ...

Page 10: ...hat fit into the SIM holder next to the battery These telephones feature a 128 x 128 pixel color graphics display and an internal antenna Features W230 W388 W216 W231 telephones use advanced self contained sealed custom integrated circuits to perform the complex functions required for GSM communication Aside from the space and weight advantage microcircuits enhance basic reliability simplify maint...

Page 11: ...ators to customize the services they offer their customers from the occasional user who requests sports news and traffic alerts to a high call time business user who receives stock alerts and checks flight times Operators can now create their own value added services menu quickly and easily in the phone The customized menu will appear as the first menu and may be updated over the air with new serv...

Page 12: ...with a simplified icon and graphical based user interface See the table below for details of the W230 W388 W216 W231 menu structure A five way navigation key allows you to move easily through menus and confirm your selection Listen to music Left Soft Key Send Key Navigation Key Change phone connect to computer Right Soft Key Power End Key Centre Key Microphone Press hold the Power Key O until the ...

Page 13: ...oud Ring Indicates Style in Ring Styles is set to Loud Soft Ring Indicates Style in Ring Styles is set to Soft All Sounds Off Indicates Style in Ring Styles is set to Silent Vibrate then Ring Indicates Style in Ring Styles is set to Vibe then Ring Vibrate Indicates Style in Ring Styles is set to Vibrate Spkrphone On Indicates speakerphone is on New Text Message Appears when you receive a new text ...

Page 14: ...eensaver Speed Dial w Settings see next page Network Dependent This is the standard main menu layout Your phone s menu may be a little different settings menu Easy menu t Ring Style Style Style detail H Call divert Voice calls Fax calls Data calls Cancel all Divert status In Call Setup In Call Timer Call Cost Setup My Caller ID Answer Options Call Waiting Hearing Aid w Initial Setup Time and Date ...

Page 15: ...appropriate User Guide Tools and Test Equipment The table below lists the tools and test equipment used on W230 W388 W216 W231 telephones Use either the listed items or the equivalent 1 To order in North America contact Motorola Aftermarket and Accessories Division AAD by phone at 800 422 4210 or FAX 800 622 6210 Internationally AAD can be reached by calling 847 538 8023 or by fax 847 576 3023 2 N...

Page 16: ...phone Tools and equipment used are listed on the preceding page Many of the integrated devices used in this phone are vulnerable to damage from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing any internal components Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components ...

Page 17: ... other container with metal objects 1 Ensure the phone is turned off 2 Push the latch and pop out the battery cover Figure 5 Removing the battery cover 3 Press the tab to pop out the battery There is a danger of explosion if the Lithium ion battery is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the battery manufacturer Dispose of used batteries a...

Page 18: ...ing it in the direction shown below Figure 7 Removing the T flash card 3 To replace carefully slide the T flash into position in its socket Removing and Replacing the SIM Card 1 Remove the SIM from its holder by sliding it in the direction shown below Figure 8 Removing the SIM card 2 To replace carefully slide the SIM into position in its socket ...

Page 19: ...W230 W388 W216 W231 19 May 30 2008 Removing the audio jack cover 1 Remove the audio jack cover Figure 9 Removing the EMU jack cover 1 Remove the EMU jack cover Figure 10 ...

Page 20: ...Level 1 2 Service Manual May 30 2008 20 Removing and Replacing the Front Housing 1 Pull open the top of the front housing Figure 11 2 Remove the front housing Figure 12 Removing the front housing ...

Page 21: ...e rubber keypad It slips out of the front housing Figure 13 Removing the rubber keypad 4 To replace simply snap the front and back halves together again 5 Remove six T5 screws around the rear housing 6 Use torque force of 13 73 N cm Figure 14 Removing the six T5 screws ...

Page 22: ...d Vibrator Module 1 Remove the front housing 2 Disengage the both side hooks which help to secure the transceiver board to the rear housing and then pop it out Figure 15 Disengaging the side hooks 3 In the rear housing component gently pry out the vibrator module Figure 16 Removing the vibrator module ...

Page 23: ...me 1 Remove the key frame Figure 17 Removing and Replacing the Antenna Module Microphone 1 Remove the transceiver board the vibrator module and the rear housing 2 Gently snap the antenna away from the transceiver board Figure 18 Removing the antenna module ...

Page 24: ...Level 1 2 Service Manual May 30 2008 24 3 Optional Remove and replace the speak Figure 19 Removing the microphone 4 Carefully pry off the microphone component Figure 20 Removing the microphone ...

Page 25: ...e as described earlier 2 Gently pry the LCD screen away from the Transceiver board Six hooks hold it in place three on each side Figure 22 Pry the LCD screen away from the Transceiver board 3 Detach the cable connecting the LCD screen to the Transceiver board 4 To replace it gently solder the cable to the Transceiver board then mount the LCD 5 Restore the antenna module and other parts ...

Page 26: ...described earlier 2 Gently pry the LCD shielding case away from the LCD screen Figure 23 Pry the LCD shielding case away 3 Optional Remove and Replace the receiver Figure 24 Pop out the receiver 4 To replace it mount the LCD shielding case over the LCD screen 5 Restore the LCD screen and other parts Shielding case ...

Page 27: ...era Module 1 Remove the gasket of Camera Figure 25 Remove the gasket of Camera 2 Use Jig to clip out the camera module gently Notice Please use Jig AMS PN 0 00 00 40861 CCI PN XXXX005700W to remove Camera module Figure 26 Use Jig to clip out the camera module gently ...

Page 28: ...Level 1 2 Service Manual May 30 2008 28 3 Optional remove and replace the camera module Figure 27 Remove the camera module 4 Restore the camera module and other parts ...

Page 29: ...y number and remains with the unit throughout its life The MSN can be used to log and track a phone on Motorola s Service Center Database The MSN is divided into 4 sections as shown in Figure 28 Figure 28 MSN Label Breakdown International Mobile Station Equipment Identity IMEI The International Mobile Station Equipment Identity IMEI number is an individual number unique to the Transceiver and is s...

Page 30: ...nt type mode and language in which the product is shipped Table 2 IMEI Number Breakdown TAC Serial Number Check Digit NNXXXXXX ZZZZZZ A TAC Type Allocation Code formerly known as Type Approval Code NN Reporting Body Identifier BABT or CTIA XXXXXX Type Identifier defined by BABT or CTIA ZZZZZZ Individual unit serial number A Phase 1 0 Phase 2 2 check digit and is defined as a function of all other ...

Page 31: ... used 1 Press and hold to turn the phone OFF 2 Remove the battery as described in the procedures 3 Remove the customer s SIM card from the phone as described in the procedures 4 Insert the test SIM into the SIM slot 5 Replace the battery as described in the procedures 6 Press and hold to turn the phone ON Manual Test Mode Commands Table 3 Manual Test Commands Key Sequence Test Function Name Remark...

Page 32: ...ion such as calls frequently dropping or weak or distorted audio Connections to or from lower PCB defective Check connection between the antenna and the lower PCB 3 Display is erratic or provides partial or no display LCM defective Replace the LCM Verify that the fault has been cleared and reassemble the unit with the new LCM 4 Incoming call alert transducer audio distorted or volume is too low Sp...

Page 33: ...the fault no longer exists replace the defective SIM card 8 Keypad not functioning Keypad defective Use alcohol to wipe the keypad metal dome Check if fault has been cleared If the fault is still present either replace the keypad or refer to a Level 3 Service Center for the key pad metal dome replacement 9 Vibrator feature not functioning a Vibrator faulty Check general condition of vibrator If it...

Page 34: ... 1 2 Service Manual May 30 2008 34 Part Number Charts W230 The following section provides a reference for the parts associated with W230 telephones Exploded View Diagram Figure 29 W230 Exploded View Diagram ...

Page 35: ...38003W LCD LENS H38 MR58 0 8MM BLACK 303 2511H38001W UPP ASSY H38 SILVER 304 3104H38011W DIAL KEY H38 P R BLACK E 21KEY 305 3012H38001W SHIELDASY H38 LCM BRACK SPONGE ASSY 306 254BH38001W PLATE H38 PC KEYPAD 307 3109H38001W MET DOME H38 4 160g 21KEY 308 302FH38001W SPK GASKE H38 RUBBER 39 2 24 4 2 8 SPK 309 3064H38002W MYLAR H38 MYLAR ON RF 310 303EH38001W SPK SPON H38 PORON 12 4 9 4 1 05T 311 306...

Page 36: ... 1 2 Service Manual May 30 2008 36 Part Number Charts W388 The following section provides a reference for the parts associated with W388 telephones Exploded View Diagram Figure 30 W388 Exploded View Diagram ...

Page 37: ...01W LCD LENS M83 MR58 CLEAR BLACK 303 2511M83001W UPP ASSY M83 BLACK SLATE 304 3104M83011W DIAL KEY M83 P R BLK E 21KEY RED R 305 3109M83001W MET DOME M83 f 4 160g 21KEY 306 3012M83001W SHIELDASY M83 LCM BRACK SPONGE ASSY 307 303MH38001W SPONGE H38 SRS40P MB BT 308 3068M83001W GASKET M83 RUBBER CMOS 309 302FH38001W SPK GASKE H38 RUBBER ANTENNA HOLDER 310 303EH38001W SPK SPON H38 SRS40P SPEAKER 311...

Page 38: ... 1 2 Service Manual May 30 2008 38 Part Number Charts W216 The following section provides a reference for the parts associated with W216 telephones Exploded View Diagram Figure 31 W216 Exploded View Diagram ...

Page 39: ... 33 M51 LICORICE DK MC CMCC 301 2545M51001W MARK M51 ABS BLACK M LOGO 302 2541M51001W LCD LENS M51 MR58 0 8MM BLACK CMCC 303 2511H38002W UPP ASSY H38 LICORICE 304 3104M51031W DIAL KEY M51 P R BLACK_SLATE MC 21KEY 305 3012H38001W SHIELDASY H38 I CHIUN LCM SHD ASSY 306 254BH38001W PLATE H38 PC KEYPAD 307 3109H38001W MET DOME H38 4 160g 21KEY 308 302FH38001W SPK GASKE H38 RUBBER ANTENNA HOLDER 310 30...

Page 40: ... 1 2 Service Manual May 30 2008 40 Part Number Charts W231 The following section provides a reference for the parts associated with W231 telephones Exploded View Diagram Figure 32 W231 Exploded View Diagram ...

Page 41: ...0H38001W I ANTENNA H38 ANT HOLDER EU 007 8701000029W PE BAG H80 W O TALC 70 190MM 008 82E5800003W LABEL E58 WATERPROOF 3M5559 4mm 251 6911120001N F WMB 33 H38 GA 144 300 5501960101N ME PT 33 M55 LICORICE MANDARIN 301 2545H38001W MARK H38 ABS CHROME M LOGO 302 2541M55001W LCD LENS M55 MR58 0 8MM BLACK SLATE 303 2511M55002W UPP ASSY M55 LICORICE WITH MANDARIN 304 3104M55012W DIAL KEY M55 P R LICORIC...

Page 42: ...N5198 EMU Switch Mode Dual Rate HK SPN5199 EMU Switch Mode Dual Rate Mex SPN5200 EMU Switch Mode Dual Rate US SPN5202 EMU Switch Mode Dual Rate Twn SPN5270 EMU Switch Mode Dual Rate Japan SPN5275 P790 Portable Charger SPN5353 Charger Adapter SYN8127 Charger Adapter V Aust NZ Plug SYN7456 Charger Adapter V Euro Plug SYN7455 Charger Adapter V UK Plug SPN5440A Travel Charger BASE ONLY Standard PRC CO...

Page 43: ...udience 5 B Back Housing Removing and Replacing 22 Battery Disposal 17 Function 15 Operation 15 Removing and Replacing 17 C Caller Line Identification 11 Controls 12 Conventions 6 Customer Support 6 D Disassembly 16 E Electrostatic Discharge 16 F Front Housing Removing and Replacing 19 20 G General Functions 12 H Headset Connector Port 12 ...

Page 44: ...ng Case 26 Removing and Replacing 25 M Mechanical Serial Number 29 Menu Key 12 Menu Navigation 12 Microphone 12 N Navigation Key 12 O Out of Box Failure Policy 6 P Part Number Charts 34 Parts Replacement 7 Accessories and Aftermarket Division 7 Power Connector Port 12 Power End Key 12 Product Overview 10 Caller Line Identification 11 Features 10 SIM Toolkit Class 2 11 Product Support 6 R Right Sof...

Page 45: ...tity IMEI 29 Mechanical Serial Number 29 Removing and Replacing 18 SIM Toolkit Class 2 11 Specifications 8 T Troubleshooting 31 U USB Connector Port 12 User Interface Menu Structure 14 V Vibrator Motor Removing and Replacing 23 W Warranty Service Policy 6 Customer Support 6 Out of Box Failure Policy 6 Product Support 6 ...

Page 46: ...Index W230 W388 W216 W231 Index 4 May 30 2008 ...

Page 47: ...re trademarks of Motorola Inc All other product or service names are the property of their respective owners Reg U S Pat Tm Off 2005 Motorola Inc All rights reserved Personal Communications Sector Sawgrass International Concourse 789 International Parkway Room S2C Sunrise FL 33323 ...

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