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Motorola Moto G7 Play, User Manual

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Motorola Moto G7 Play User Manual Download Page 217

3. Clear the 

cache

 for the keyboard app.

Problems with Facebook, WhatsApp, other apps

If you’re having problems with messaging apps that you installed:
1. Check for 

updates

 to the app.

2. If you can open the app, touch   or   > Help and look for troubleshooting information.

3. Turn your phone off and then on again.
4.

Clear the app's cache.

Gmail problems

For help with Gmail, read 

Google's troubleshooting information

.

Play Store problems

For help with Play Store, read 

Google's troubleshooting information

.

Fix a problem : App issues

209

Summary of Contents for Moto G7 Play

Page 1: ...User Guide ...

Page 2: ...eatures services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest available information and believed to be accurate at the time of re...

Page 3: ...Status bar icons 18 Phone terms you should know 22 Get around on your phone 24 Learn gestures 24 Use navigation bar 25 Use quick settings 26 Turn screen off and on 28 Adjust volumes 29 Frequently used tools 31 Turn flashlight on and off 31 Take screenshots 31 Control phone with your voice 32 Get directions to a location 33 Use Time and Weather widget 34 Manage time spent on your phone 35 Work with...

Page 4: ...s 61 Manage your apps 64 Install or update apps 64 Manage or delete apps 66 Protect against harmful apps 68 Search and browse 70 Search the web 70 Search your phone 72 Browse websites 73 Text messaging 75 About text and multimedia messages 75 Read send manage text messages 75 Add attachments 78 Save attachments from text message 78 Turn group messaging on or off 79 Change default messaging app 79 ...

Page 5: ... videos 95 Upload photos and videos 95 Calls contacts voicemail 97 Phone calls 97 Answer calls 97 Make calls 98 During a call 100 Make video calls 101 Make conference calls 101 Make calls over Wi Fi 102 Block calls and texts 103 Turn call waiting on and off 104 View and delete call history 105 Make emergency call from locked phone 106 Contacts 108 Add contacts 108 Edit or delete contacts 109 Star ...

Page 6: ...s and make copies 128 Network and internet 129 Connect to Wi Fi networks 129 Use Airplane mode 130 Control data usage 130 Share your internet connection 132 Connect to VPNs 134 Connected devices 135 Connect with Bluetooth 135 Connect with Wi Fi Direct 137 Tap pay with NFC 137 Share or receive with NFC 138 Cast screen or media to TV 139 Transfer files between phone and computer USB 141 Print from y...

Page 7: ...rint security 161 Set lock screen preferences 163 Use location services 164 Pin your screen 166 Lock SIM card 166 Accounts 168 Add or remove accounts 168 Change name info in your Google account 169 Sync apps with your Google account 169 Control what info Google collects 170 Accessibility 172 Visual assistance 172 Hearing assistance 174 Dexterity assistance 175 Use accessibility shortcuts 176 Syste...

Page 8: ...94 Battery issues 196 Charging problems 196 Battery drains too fast 196 Bluetooth Wi Fi USB issues 198 Bluetooth problems 198 Wi Fi problems 200 Can t transfer files or connect to computer 201 Account and sign in issues 203 Forgot unlock code 203 Can t sign in to Google 203 Account sync issues 203 App issues 205 App or widget problems 205 Camera problems 206 Messaging problems 207 Gmail problems 2...

Page 9: ...About your hardware Hardware diagram 1 Microphone 2 Headset jack 3 Front camera 4 Earpiece speaker 5 Proximity sensor 6 Volume up down button 7 Power button 8 Tray for SIM and SD card Set up phone 1 ...

Page 10: ...it with a clean dry cloth To disinfect your phone It is okay to use wipes or cloths moistened with 70 isopropyl alcohol to gently wipe your screen When disinfecting or cleaning your phone turn it off and avoid getting any moisture in its openings including the charging port headphone jack microphones and speakers Don t submerge your phone in any cleaning agents avoid using any cleaners with bleach...

Page 11: ...torage so using them for internal storage would slow your phone s performance Learn more about the differences between portable storage and internal storage Insert or replace cards 1 If you are removing an SD card unmount it first Settings Storage 2 Insert the tool into the hole in the tray and gently push to pop it out 3 Insert or remove the cards as needed To use an SD card and a SIM card Or to ...

Page 12: ... use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account Photos will back up to Photos Contacts will back up to Contacts Calendar will back up to Calendar 1 Charge both phones and connect them to a Wi Fi network 2 To ensure you don t miss any messages or calls a Turn off iMessage Settings Messages off Or if your SIM has been removed deregister your p...

Page 13: ...on select your language on the setup screen b If you skipped copying files during setup open the Settings app and touch Finish setting up your device 3 Touch Start 4 Insert your SIM to connect to the mobile network or touch Skip 5 Connect to a Wi Fi network and touch Next 6 Select how to copy If you have your old phone touch A backup from an Android phone If you don t touch A backup from the cloud...

Page 14: ... in your phone Or if your old phone is an Android phone and can connect to Wi Fi turn it on 2 Open the Contacts app 3 Touch Settings Import SIM card OK 4 If you have multiple Google accounts choose the account where you want to save them Manage dual SIMs About dual SIMs When two SIMs are inserted You see at the top of the home screen If you see troubleshoot the issue Both SIMs can make and receive...

Page 15: ...ed SIM and contact option to change This information applies only to phones that support dual SIM cards and have both cards inserted Change SIM name color ringtone When two SIMs are inserted you ll see them referenced in apps like Contacts Messages and Phone The SIM name shows your carrier and if you re using the Personal and Work profile shows which it s assigned to but you can rename it You can ...

Page 16: ... account on your phone When you open the Gmail app for the first time you ll see your email for that account You re already set up To set up additional accounts open Gmail touch your profile icon then touch Add another account If you didn t add a Google account to your phone and want to set up email for an IMAP POP provider an address that s not Gmail 1 Open the Gmail app 2 Follow the onscreen ins...

Page 17: ... IT department Switch account views In the Gmail app touch your profile icon then select an account To open each inbox with one touch from your home screen add task shortcuts 1 Touch hold 2 Drag for each account to a blank space on your home screen Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen ...

Page 18: ...y and on your carrier s network and if you haven t turned off ELS when you call or text an emergency number ELS sends your location to authorized emergency responders to help them locate you If ELS is off your carrier might still send the phone s location during an emergency call For more information check with your carrier To turn ELS on or off 1 Go to Settings Security location Location Advanced...

Page 19: ...screen lock Set up fingerprint security to unlock your screen safely and quickly with a touch In case you lose your phone set up Find My Device and record your IMEI number Other common set up tasks Connect with your Bluetooth devices and Wi Fi networks If you use multiple languages set them up so they appear on your keyboard Set up phone 11 ...

Page 20: ...k your phone or touch You can add more pages to the right as needed To add a page drag an app shortcut or widget to the edge of an existing page and place it on the new page Swipe right or left to move between pages Here are the parts of your home screen Learn the basics 12 ...

Page 21: ...ar here To open the list of all your apps swipe up from the bottom of the home screen 6 Navigation takes you back one screen returns you to the home screen from any app lets you switch between recent apps lets you open an accessibility menu Appears after you enable accessibility settings Note If you re using the navigation bar the icons are hidden To restore these icons turn off the navigation bar...

Page 22: ...nd respond to notifications Double touch one to open it Open your quick settings Swipe down from top of screen Start a voice search Swipe right Open the camera Swipe left Go into Lockdown Temporarily turn off notifications and fingerprint unlocking You can customize your lock screen to add a message and control which notifications appear Learn the basics 14 ...

Page 23: ...useful apps but you can really unlock its power by installing apps that suit your lifestyle Go to Play Store to explore free and paid apps that help you be more productive organized informed in touch and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become separa...

Page 24: ...he camera right from your lock screen Just twist your phone twice Or swipe left You can automatically back up your photos and videos with your Google account or with other photo sharing apps available from Play Store Store your stuff You have several storage options Store apps and content on your phone For more storage space use an SD card for photos videos and music You can open stored items in a...

Page 25: ...to settings On your old iPhone to adjust settings you opened a Settings app You can still do that But now you ve also got quick settings Swipe down from the top of the screen for easy access to toggles for airplane mode Wi Fi and other frequently used settings In the cloud Your Google account is your key to cloud storage with Google If you migrated your contacts to your phone then you can see them...

Page 26: ... t sign in to Google account If you re having problems signing in to your account read Google s support information Status bar icons About status icons The status bar at the top of the home screen contains icons that help you monitor your phone On the left icons tell you about apps such as new messages or downloads If you don t know what one of these icons means swipe the status bar down for detai...

Page 27: ...3G H H 4G 5G Available speeds depend on your carrier and your location Poor connection to cellular mobile network Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Learn the bas...

Page 28: ...tethering enabled NFC enabled Only some versions of this phone sold in certain countries support this feature SYNC AND UPDATES App updates are available for download from Play Store App successfully installed from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Learn the basics New to Android 20 ...

Page 29: ...Battery fully charged Battery charging Battery low Phone is in Battery Saver mode ALARM AND CALENDAR Alarm set Upcoming calendar event EMAIL AND MESSAGING New Gmail message New text message New voicemail Important alert Learn the basics New to Android 21 ...

Page 30: ...and the network towers You also send data and access the Internet on this network Carriers use different technologies to handle these radio transmissions GSM CDMA Edge 3G 4G LTE HSPA iDEN data Information sent or received from your phone other than calls and text messages You may use data when you access the internet check your email play games use apps and more Background tasks such as syncing or...

Page 31: ...lessly downloaded to your phone at no additional cost to you status bar Thin bar at the top of your home screen that displays the time and icons that tell you about your phone s battery and network connections Apps display icons in the status bar to alert you of events such as new messages sync The process of sharing the same information across multiple devices and websites Contacts calendars and ...

Page 32: ... your finger until you reach the target position Result Move elements on the screen for example change a toggle from on to off Try it Drag an app shortcut from one spot on your home screen to another Swipe Quickly move one finger across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a li...

Page 33: ...instead Use navigation bar Show navigation bar Remove the navigation icons and use the navigation bar instead 1 Open the Moto app 2 Touch Moto Actions 3 Touch One Button Nav and turn it on The navigation bar appears at the bottom of the screen To restore the navigation icons turn One Button Nav off Navigate with one finger Use these gestures with the navigation bar to move between screens Gesture ...

Page 34: ...t to go back or Swipe left to switch apps Use quick settings Open quick settings Settings you adjust frequently like Wi Fi and Bluetooth are quick settings easy to get to from any screen To see your first few quick settings swipe down once from the top of your screen To see all quick settings swipe down again Adjust quick settings Do one of the following Touch an icon to toggle the setting on or o...

Page 35: ...ight Audio effects Appears after you turn on Audio effects the first time Auto rotate Battery Saver Mobile data Airplane mode Cast Data Saver Appears after you turn on Data Saver the first time Learn the basics Get around on your phone 27 ...

Page 36: ... can rearrange quick settings putting your most used at the top You can also add or remove them 1 Open quick settings 2 Touch 3 Drag to add remove or rearrange To return quick settings to its original state touch Reset Tip You can also change the background color to be light or dark Turn screen off and on Why your screen turns off automatically To save battery power your screen turns off if you ha...

Page 37: ...p it secure with the screen lock To keep your screen off and phone quiet when you don t want interruptions like at night use Do Not Disturb settings Adjust volumes Use Volume buttons In call audio When you re on a call the Volume buttons control the volume of the other person Media When you re not on a call the Volume buttons control media volume during playback or before you listen Phone ringtone...

Page 38: ...messages events and reminders Turn it on from quick settings or schedule it to turn on automatically during certain times or during calendar events Pick up to silence You can simply pick up your phone to silence incoming calls and alarms and to turn vibration on To enable this gesture 1 Open the Moto app 2 Touch Moto Actions 3 Touch Pick up to silence and turn it on 4 If you want this gesture to s...

Page 39: ...to Actions 3 Touch Fast flashlight and turn it on or off Take screenshots Take a screenshot 1 Do one of the following Touch hold three fingers on the screen If this doesn t work turn Three finger screenshot on Press hold the Power button then touch Screenshot Press hold Power and Volume Down simultaneously until the screen is captured 2 To scroll and capture more content touch If you don t see tur...

Page 40: ...e with your voice Train launch phrase 1 Open the Google app then touch More Settings Voice Voice Match 2 Turn on Hey Google and follow the onscreen instructions to record your voice Speak a command Not all languages support voice commands Tell your phone to call people get directions send messages set alarms The possibilities are enormous 1 From the home screen or when you ve started a search say ...

Page 41: ...fore you hit the road add a Maps Directions widget to your home screen and you ll have directions to any destination you choose 2 When you re ready to roll just touch the widget and your phone will talk you through the directions Tip Combine your Directions widgets into a folder on your home screen Get directions to home or work Get directions from anywhere to your home or work addresses with one ...

Page 42: ... new alarm touch and set the time and ringtone To delete an alarm touch next to it then touch 3 To control general alarm settings like alarm volume and snooze duration touch Settings When an alarm is set shows in the status bar Manage weather forecasts Display current conditions for your location or for a city you select Show temperature and conditions for current location 1 Do one of the followin...

Page 43: ...d left To see more details on the weather provider s website touch an item on the forecast Control weather alert notifications The Time and Weather widget sends notifications about weather conditions that need special attention To turn notifications on or off 1 Touch the temperature 2 Touch Settings 3 Turn Weather alert notification on or off View your calendar Touch the current date to open your ...

Page 44: ...ations Screen time 2 Next to the app you want to limit touch 3 Set the total time that you can use the app per day When you reach your time limit in an app The app closes Its icon dims and no longer opens the app The app timer resets at midnight To use the app before midnight go back to the timer in Settings and extend its time or delete the timer Pause distracting apps to focus Use Focus mode to ...

Page 45: ...en to turn on Bedtime mode 3 Adjust start and end times if needed 4 Touch Customize to set what your phone should do during this scheduled time Remove screen colors turn on Grayscale Silence your phone turn on Do Not Disturb Use parental controls You can Control your child s access to devices and apps Control location settings and view the location of your child s supervised device Set daily usage...

Page 46: ...4 To set up parental controls on the other device refer to the help for that device To learn more read Google s help Learn the basics Frequently used tools 38 ...

Page 47: ...quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed 1 Select the word 2 Touch until you see the capitalization you want first letter only ALL CAPS or lowercase Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger through all the letters in a word using one continuous ...

Page 48: ...t misspelled words and words not in your dictionary are underlined 2 Touch an underlined word If the word is spelled correctly touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are avail...

Page 49: ...tore to select and download an app Use voice typing Enable keyboard mic for dictation If you don t see on your keyboard 1 Go to Settings System Languages input 2 Touch Virtual keyboard Gboard 3 Touch Voice typing and turn Use voice typing on Dictate text 1 Touch a text field to show the onscreen keyboard 2 Touch on the onscreen keyboard 3 Speak what you want to type Speak naturally but clearly The...

Page 50: ... Languages input 2 Touch Advanced Autofill service 3 Select Google then touch 4 Touch CONTINUE 5 Touch categories to review and edit personal information addresses credit cards and passwords Learn the basics Work with text 42 ...

Page 51: ... it Then edit the screenshot as needed and set it as the wallpaper If you selected a live wallpaper If your battery is low temporarily change live wallpaper to a static image to save power If you selected Daily wallpaper To skip a daily wallpaper open the Wallpapers app and touch on your current daily wallpaper image Customize your Favorites tray The Favorites tray at the bottom of the home screen...

Page 52: ... Add app shortcuts 1 Swipe up from the bottom of the home screen to open your app list 2 Touch hold the app you want 3 Drag the app to an empty spot on your home screen Or drag it to the edge of the screen and drop it onto a new home screen panel Add task shortcuts Many apps icons include shortcuts to common tasks so you don t have to open and navigate the app 1 Touch hold an app icon to see avail...

Page 53: ... Messages Open most recent conversation New conversation Clock Start screen saver Start stopwatch Create new timer Create new alarm Settings Battery Data usage Wi Fi Add web page shortcuts 1 Open the Chrome app 2 Navigate to the web page 3 Touch Add to Home screen 4 Edit the name if desired 5 Touch Add Personalize your phone Home screen 45 ...

Page 54: ...r Touch hold the folder then drag it to Remove Remove widgets shortcuts or folders To remove items from your home screen 1 Touch hold it until it vibrates 2 Drag it to Remove To select a totally new user interface for your home screen download a different launcher Remake your home screen with launchers Get different launcher Totally changing the look and feel of your home screen is easy to do Just...

Page 55: ...ps Home app Or touch Advanced Default apps Home app 3 Select the launcher you want to use 4 To adjust its settings touch Delete launchers You can only delete launchers that you installed Touch hold the launcher s app icon then touch Uninstall Personalize your phone Home screen 47 ...

Page 56: ...rt screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen turns off To exit the screen saver and return to your home or lock screen Press the Power button Or if you re using fingerprint security touch the sensor To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen sa...

Page 57: ...an choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then touch to browse and select the song stored on your phone Touch to show internal storage For ...

Page 58: ...effects Use preset equalizers to enhance your phone s speaker sound or apply sound profiles to your headphones or other connected device based on the type of media playing Turn Audio effects on off 1 Go to Settings Sound Audio effects 2 Turn it on or off To use only for the phone s speaker set the sound profile for headphones or other audio devices to CUSTOM Off To use only for headphones or conne...

Page 59: ... settings touch hold touch Duration and then choose one To keep it on indefinitely touch Until you turn off To select a duration touch For 1 hour then touch or to adjust the time To choose each time you turn Do Not Disturb on touch Ask every time Turn it off Open quick settings and touch If it s turning itself on again but you don t want it to Make sure you re not silencing on a schedule or during...

Page 60: ...fication list To change how Do Not Disturb handles notifications 1 Go to Settings Sound Do Not Disturb 2 Touch Notifications 3 Do one of the following To block sound from notifications but still see them on your screen select No sound To block all visual notifications select No visuals or sound from notifications To block or allow selected visual notifications select Custom and turn features on or...

Page 61: ...se rules to set the schedule To use an existing rule touch its name like Sleeping Turn Use rule on and adjust times or settings as needed To create a new rule touch Add rule Touch Time then enter a name and touch OK Specify its days start and end times and level of silence To stop your phone from automatically silencing 1 Go to Settings Sound 2 Touch Do Not Disturb Turn on automatically 3 Select t...

Page 62: ...en and only speak them when you re wearing headphones or a Bluetooth headset 1 Open the Google app 2 Touch More Settings 3 Touch Voice Spoken results 4 Touch Hands free searches only Turn off screen reader If your phone describes everything you touch on screen speaking your notifications and reading messages aloud you might have turned on a screen reader This accessibility feature helps people wit...

Page 63: ...gs Sound Advanced 2 Turn Power on sounds off You can t adjust the volume level for this sound Turn off charging sounds If you don t want your phone to make a sound when it comes in contact with a charger 1 Go to Settings Sound Advanced 2 Turn off Charging sounds Personalize your phone Sounds Other sound settings 55 ...

Page 64: ...of your upcoming events get automatic reminders on your phone and coordinate with others by sharing calendars Camera Capture photos or videos To learn more read help in Camera app Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devices Clock Set alarms Use a timer or stopwatch Contacts Organize and connect with your contacts Assign ri...

Page 65: ...edia Find information on events entertainment and businesses Files Browse and manage files and folders stored on your device or SD card FM Radio Listen to FM radio stations To learn more open the app and touch Help Gmail Compose send view or search your email from your phone or computer Google Search the web see your updates and adjust Google settings including privacy Google Pay Pay with your pho...

Page 66: ... Phone Make calls Photos Manage photos and upload them automatically to your private album Play Music Stream your favorite albums singles and live performances and get recommendations for new music Play Store Get apps for your phone as well as books magazines music and movies and access them from your computer or any Android device Settings Customize your phone settings Sheets Create edit and coll...

Page 67: ...ype the missing app s name to go to Play Store where you can install with one touch Get help for an app 1 Open the app 2 Touch or 3 Look for Help or Settings Help Switch between recent apps 1 Touch to see your recently used apps Or if you re using the navigation bar swipe up on 2 In your list of recent apps Touch any app screen to return to it Swipe left or right to see more apps Swipe an app up t...

Page 68: ...d of the list and touch Clear all Tips for using apps You can change the background color of your app list to be light or dark See how long you use each app and set app timers to improve your digital wellbeing You can print from many apps Copy and paste text between apps with the clipboard Tap pay with your phone using a payment app and NFC To organize apps into groups on your home screen use fold...

Page 69: ...igation shrinks 2 You can drag the video or navigation anywhere on the screen To return it to full size touch it twice To close it drag it to the bottom of the screen Or touch it then touch To turn off Picture in picture for the app in use touch it then touch and turn Allow picture in picture off To see all apps that support Picture in picture 1 Go to Settings Apps notifications 2 Touch Advanced S...

Page 70: ...otification Swipe fingerprint for notifications You can set the fingerprint sensor to open your notifications and quick settings when you swipe it Set it up 1 Go to Settings System Gestures 2 Touch Swipe fingerprint for notifications and turn it on Use it Swipe down on the fingerprint sensor Swipe once to view notifications Swipe again to view quick settings What you can do with notifications Resp...

Page 71: ...n to snooze notifications Dismiss a notification Swipe it sideways Some notifications like voicemails require an action and cannot be dismissed Dismiss all notifications Swipe to the end of your notifications and touch Clear all Customize your notifications Use Do Not Disturb to silence all notifications when you don t want interruptions You can also customize notifications controlling the notific...

Page 72: ...pp and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app be sure to review what information the app will access If you don t want the app to access this information cancel the install...

Page 73: ...ore app 2 Touch My apps games 3 Touch the INSTALLED tab then touch the app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch Settings 3 Touch Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently such as a ...

Page 74: ...e with only the original software and apps If the issues go away in safe mode the problem is probably from a third party app you downloaded To restart in safe mode 1 Press hold the Power button 2 Touch hold Power off Then touch OK to restart in safe mode When it restarts you ll see Safe mode across the bottom of the home screen and widgets will be disabled 3 Use your phone and see if the problem h...

Page 75: ... installed You can delete uninstall apps that you downloaded For many preloaded apps you can disable but not delete them 1 Touch hold the app s icon 2 Do one of the following Drag the icon up and drop it on This removes the app and frees storage space If you don t see a delete option touch hold the app icon then touch Disable Delete apps installed by others If you are the owner of the phone and sh...

Page 76: ...en t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Protect against harmful apps Scan phone for harmful apps Google Play Protect helps keep your phone secure by automatically scanning your apps including sideloaded apps to check for potentially harmful apps malware If Google Play Protect finds a potentiall...

Page 77: ...If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Apps Manage your apps 69 ...

Page 78: ...h the Search widget 2 Start typing a search term As you type suggested terms appear 3 Touch a suggestion to search for it Use camera to search for info In the Camera app you can use Google Lens on the viewfinder to Search for information about objects and surroundings Learn about products landmarks and buildings plants and animals books and visual art Scan barcodes and QR codes Search for related ...

Page 79: ...hen touch To learn more read Google s help Search for nearby phone numbers To find and call a nearby business 1 Open the Phone app 2 Touch 3 Say or type the name of place to call or a search term about the place for example restaurant You ll see a list of nearby search results 4 Touch the place to dial its number If it doesn t work Make sure Location is enabled Touch Settings and turn Nearby place...

Page 80: ...you re not seeing results 1 Open the Google app 2 Touch More Settings 3 Touch General Personal results 4 Make sure that everything you want to include in your searches is checked Find an app 1 Swipe up from the bottom of the home screen to open your app list 2 Touch Search apps 3 Type the app s name 4 If the app is on your phone touch its icon to open it If the app isn t on your phone touch SEARCH...

Page 81: ...rtcut on your home screen To search for text on that page touch Find in page To open a link touch it To see options for opening a link in a new tab and copying or sharing a link touch hold the link To print the page touch Share Print If you don t see your printer listed set up your print service 4 To return to the previous page touch To learn more about browsing or managing bookmarks open Chrome a...

Page 82: ...tory 3 Touch CLEAR BROWSING DATA You can also review and delete your search history Change default browser You can download other browsers from Play Store After you ve installed one you can make it your default browser 1 Go to Settings Apps notifications 2 Touch Default apps Browser app Or touch Advanced Default apps Browser app 3 Touch the app to use Apps Search and browse 74 ...

Page 83: ...o each person in the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Con...

Page 84: ...ivacy you can hide sensitive content for lock screen notifications Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the onscreen keyboard 5 Touch Tips for sending messages To text your best friend with one touch from your home screen add a task shortcut Touch hold and drag t...

Page 85: ...e 1 Open the Messages app 2 Open the conversation 3 Touch hold the message 4 Touch You can now paste it elsewhere like in an email you re composing Delete or archive texts When you delete a message you also delete any attached photos or videos If you want the attachments be sure to save them before deleting the message To delete a single message open the conversation thread and touch hold the mess...

Page 86: ...tachments emoji GIF your location 4 Touch To learn more touch Help Feedback in the Messages app Send contact as text message 1 Open the Messages app 2 Open your conversation with that person 3 Touch their name at the top of the conversation 4 Touch Share 5 Touch the recipient s name or touch Messages to start a new message 6 Touch Fix a problem If you re having trouble attaching files check that C...

Page 87: ... Settings 2 Do one of the following If you have a single SIM touch Advanced If your phone allows dual SIMs touch the SIM you use for text messaging 3 Touch Group messaging and select an option Change default messaging app You can download additional messaging apps from Play Store After you ve installed one you can make it your default messaging app To select a different app to send and receive tex...

Page 88: ...ssages app on your phone by scanning a QR code The QR code is unique to that computer You can set up multiple computers getting individual QR codes but only one is active at a time To set up a computer 1 Be sure your phone and computer are connected to the internet 2 On your phone open the Messages app and touch Messages for web 3 On your computer go to https messages android com To remember this ...

Page 89: ...atically signed out from that computer for security reasons If you re using a shared or public computer sign out when you re done To sign out from your phone 1 Open the Messages app 2 Touch Messages for web 3 Do one of the following Touch next to an individual computer to sign out of it Touch Sign out of all computers To sign out from the computer at the top of the message list click Apps Text mes...

Page 90: ...ents appear at the end of the email You can view or save them You can print emails from your phone Reply to or forward an email 1 Touch to reply to the sender Or swipe to the end of the email and touch to reply to all recipients or to forward 2 Enter your message 3 To copy someone on the email in the To field touch 4 Touch Send new email 1 Open the Gmail app and touch Compose Or touch hold then to...

Page 91: ...nts from your phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign into your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment touch it If you see a message that you can t open the attachment ...

Page 92: ...en To preview your inboxes open emails or quickly start a new email add the Gmail widget to your home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the Gmail app 2 Touc...

Page 93: ...3 Adjust notification settings Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Email 85 ...

Page 94: ... multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming events...

Page 95: ...uch Save Edit or delete calendar events 1 Touch an event to open it 2 Do any of the following To edit it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the name of ...

Page 96: ...ouch Notifications 3 Adjust notification settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Calendar app 88 ...

Page 97: ... OK Google Or touch on the Google Search widget 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar and on your lock screen To adjust it open quick settings and touch the alarm time Delete an alarm 1 Open the Clock...

Page 98: ... touch the notification Tip If you use timers frequently create a task shortcut Touch hold then drag Create new timer to your home screen Use a stopwatch Record your time and share your results 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch Lap To reset the count...

Page 99: ...off Automatic date time 3 To make corrections touch Set date and Set time Switch time zones 1 Go to Settings Date time 2 Turn off Automatic time zone 3 Touch Select time zone Then choose a regional time zone which is applied to the current time Show multiple time zones You can view multiple time zones in the Clock app so you can coordinate plans with friends and co workers in other cities or stay ...

Page 100: ...our phone face down on a surface to start Do Not Disturb mode Learn more Pick up your ringing phone to silence it and switch to vibrate Learn more Other settings See what s going on while your screen is off Notification icons quietly appear and disappear on the screen giving you a peek at notifications while using very little power Learn more Keep your screen on while you re looking at it with Att...

Page 101: ...aven t seen activity for a while to wake your phone bump it View more and take action For more details and notifications drag an app icon up or drag it to Then To respond drag the app icon to an action like reply or archive To dismiss drag the app icon to Dismiss Change Moto Display settings 1 Open the Moto app 2 Touch Moto Display Peek Display 3 Do any of the following To allow text or voice repl...

Page 102: ...To restart the notifications turn Peek Display on Apps Moto app 94 ...

Page 103: ... touch the others to select them Tip To clear all selections touch at the top of the screen next to the number selected 4 Touch and select the way you want to share Upload photos and videos Back up automatically 1 Open the Photos app 2 Touch your profile icon Turn on backup 3 Select back up and sync settings and touch Confirm You can change these settings any time Adjust back up settings 1 Open th...

Page 104: ... 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Apps Photos app 96 ...

Page 105: ...When a call comes in touch Screen call Google Assistant answers and screens the call You ll see the caller s replies on screen in real time To hear the caller s replies instead of reading the transcript press the Volume up key and put the phone to your ear 2 Choose how to handle the call Touch an automatic reply to get more information or let the caller know you re busy Touch to connect the call T...

Page 106: ...ming calls look for in your status bar Open quick settings and touch to turn Do Not Disturb off Your phone will ring for incoming calls Check your settings to make sure your phone is screening calls at the appropriate times If you re having other problems try these troubleshooting steps Make calls Make a call 1 Touch 2 Touch and enter a number 3 If you enter a wrong number touch 4 Touch to call th...

Page 107: ...me then touch the search result to place the call Learn more Return call Touch then touch next to the number Tips To call frequent numbers with one touch from your home screen add a Direct dial widget You can save a recent call as a contact Change default calling app You can download additional calling apps from Play Store After you ve installed one you can make it your default calling app 1 Go to...

Page 108: ... To return to the call swipe the status bar down and touch Ongoing call Answer call waiting If call waiting is active and a new call comes in you can answer it Touch Hold and Answer Voice The first call is put on hold To switch between calls touch To merge the calls touch Record calls For security and privacy reasons your phone s Android version doesn t allow call recording Not all carriers and co...

Page 109: ...ad it from the iTunes App Store The video calls are secure and can t be seen by others To get started open the Duo app and follow the onscreen instructions to set it up For more information touch Help Feedback Get an app to make video calls There are many video calling apps to choose from on Play Store like WhatsApp Skype and more 1 Open the Play Store app 2 Search for video calls 3 Download the a...

Page 110: ...r phone has dual SIMs touch the SIM to set up for Wi Fi calling 4 Turn it on or off When connected to a Wi Fi network your phone automatically switches between cellular and Wi Fi networks for calls and texts based on the signal strengths Make Wi Fi call 1 Make sure that Wi Fi calling is on You re connected to a Wi Fi network 2 Make the call as usual Depending on your carrier you ll see a Wi Fi cal...

Page 111: ... a warning in the Messages app because you won t receive a response or a return call unless you unblock the number Block a number Use either app to block both calls and texts from a number From the Phone app 1 Touch 2 Touch hold a call from the number to block 3 Touch Block report spam 4 If you don t want to report the call as spam to Google remove the checkmark 5 Touch Block From the Messages app...

Page 112: ...ons from suspected spam calls turn Filter spam calls on You won t receive notifications for these calls but you ll see them in your call history and can check any voicemail you receive When Caller ID spam is on If you see Suspected spam caller or Spam for an incoming call you can answer the call or block and report the number Your phone may need to send information about your calls to Google It do...

Page 113: ...is on if you re on a call and a new call comes in you can answer it The first call is put on hold Touch to merge the two calls To turn call waiting off go to Additional settings then turn Call waiting off View and delete call history See your call history To see all recent calls 1 Touch 2 Touch 3 You ll see one or more of these icons next to each call Icon Meaning Missed call incoming Call you ans...

Page 114: ...store the history after you delete it To delete one call 1 Touch 2 Touch 3 Touch the number 4 Touch Call details 5 Touch To delete all calls 1 Touch 2 Touch Call history 3 Touch Clear call history Make emergency call from locked phone In an emergency you don t need to unlock your phone to dial an emergency number for example 911 in the US or 112 in Europe To dial an emergency number from a locked ...

Page 115: ...When you make an emergency call Emergency Location Service automatically sends your location to emergency responders Calls contacts voicemail Phone calls 107 ...

Page 116: ... that contact If you have multiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message list to...

Page 117: ...have two contacts for the same person you can merge the information including all emails and phone numbers into a single listing To automatically merge contacts 1 Open the Contacts app 2 Touch Merge fix If you don t see Merge fix no duplicate contacts were found 3 Touch Merge duplicates If you don t see this option contacts can t be automatically merged 4 Select options to merge one or all duplica...

Page 118: ... contacts 1 Open the Contacts app 2 In your contact list touch hold the first contact 3 Touch the other contacts to delete 4 Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app To add someone to your favorites 1 Touch the contact icon photo or other icon 2 Touch Sort contacts Sort contacts in Contacts ap...

Page 119: ...cts you call frequently or have starred as favorites To remove contacts from this tab touch on the contact then touch Share contacts Ways to share contacts You can share one or all contacts with someone by sending a name card file vcf You can also share a contact s information as a text message attachment Or just touch your phones together and beam the contact information with NFC Share one or a f...

Page 120: ...ay to share Receive a name card file 1 When someone sends you a name card file you ll see a file transfer notification Touch the notification and accept the file transfer 2 Touch the name card file vcf to open it and add the person to your contacts Calls contacts voicemail Contacts 112 ...

Page 121: ...of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail ...

Page 122: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Calls contacts voicemail Voicemail 114 ...

Page 123: ...between headphones speakers or Bluetooth touch or or If you re listening to the radio while using another app use the mini player in notifications to seek stations or turn the radio off To turn the radio off touch Tip If you re having reception issues try moving your phone as far from the headphones as possible to increase the size of the antenna Or try moving a short distance towards a window if ...

Page 124: ...et sleep timer for radio 1 Touch Sleep Timer 2 Select a duration of time to listen 3 Touch After the specified time the radio automatically turns off To turn off the timer before the duration has passed touch in the app its notification or on the lock screen Listen to music Get music Stream songs or download them to your phone so you can listen when you re on an airplane or don t have an internet ...

Page 125: ...transferring music You can transfer purchased music files stored on your devices between devices you own Music apps that share music files from cloud storage typically share links to access stored files instead of transferring music files between devices To transfer music files the music must be stored on the device Send files over Bluetooth To send music files stored on your phone 1 Pair your pho...

Page 126: ...from your computer To move your music from your computer to your phone connect them with a USB cable and copy the files to your phone s Music folder Connect a MIDI device To connect a MIDI device 1 Make sure you have A USB cable that s capable of data transfer and isn t for charging only A USB OTG adapter cable if needed 2 Turn the phone and MIDI device on 3 Connect them with the USB cable and ada...

Page 127: ...use your phone while charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections Turn off Bluet...

Page 128: ...n less when you re not using them Your phone will learn how you use apps over time and adjust for best battery life 1 Go to Settings Battery Adaptive Battery 2 Turn Use Adaptive Battery on Check that battery optimization is on for each app If you turn off Battery optimization for an app that app can run when you re not using it even when Adaptive Battery is on This decreases battery life unnecessa...

Page 129: ... Have it turn on automatically To turn on when your battery is below a specified level 1 Open quick settings then touch hold 2 Touch Battery Saver Turn on automatically 3 Move the slider to adjust the percentage when Battery Saver switches on Show battery percentage in status bar To show the percentage of battery power remaining in the status bar 1 Go to Settings Battery Or open quick settings the...

Page 130: ...from other devices Benefits include Access your files from any device with an internet connection File synchronization no need to keep track of multiple versions in multiple storage locations Backups of photos and videos available if phone is lost or damaged Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you reach the free storage limit Or y...

Page 131: ...s then touch Schedule automatic removal of photos and videos If you automatically back up your photos and videos you can automatically remove copies from your phone s internal storage after 30 60 or 90 days 1 Go to Settings Storage 2 If you installed an SD card touch Internal shared storage 3 Touch Storage manager and turn it on 4 Touch Remove photos videos and select a duration If you store photo...

Page 132: ...h CHANGE Internal shared storage Move Eject SD card Internal storage 1 Move apps from the card back to phone internal storage before you eject the card If you remove the card without moving the apps You will lose access to the apps games on card and will need to reinstall them Your apps and phone s performance will degrade 2 Go to Settings Storage 3 Touch the SD card name 4 Touch Eject 5 Remove th...

Page 133: ...Content encrypted no yes Read card in other devices yes no To format the inserted card 1 Go to Settings Storage 2 Touch the SD card s name 3 Touch Storage settings 4 Touch Format as internal or Format as portable If you don t see Format as internal then your phone only supports SD cards formatted as portable storage If you formatted as portable storage be sure to update settings in media apps like...

Page 134: ...he file will be overwritten with new data 1 Search for file recovery in Play Store and install one of the apps 2 Use the app to scan your phone 3 If you can t recover recently deleted items try connecting your phone to your computer with a USB cable and using a desktop program for file recovery Tip Back up your photos to the cloud so you won t lose them if you delete them from your phone Upload mu...

Page 135: ...nc 3 Adjust settings as needed To choose high quality or original size for uploads touch Upload size To back up items in your Download Screenshots and third party app folders touch Back up device folders To back up items over your cellular network touch Cell data usage then adjust options for photos videos and roaming Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo ...

Page 136: ...canner deletes current unsaved scan Touch to add another page 6 When you ve finished scanning touch Save 7 Change the document title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and sa...

Page 137: ...he password from the business or organization Tip Make sure you enter the password correctly Touch Show password to see what you re typing Change or remove networks Change 1 Open quick settings then touch hold 2 In the list of nearby networks To connect to a different network touch its name To change settings for the currently connected network touch To change settings for a saved network touch ho...

Page 138: ...u re now connected 5 If you were connected to Wi Fi when you added the hidden network in the list of available networks touch the name of the saved network then touch Connect Use Airplane mode Airplane mode turns off all wireless connections preventing your phone from transmitting signals that could interfere with airplane communications Open quick settings and touch to turn airplane mode on This ...

Page 139: ...ta Saver to turn off background data for all apps Or to restrict background data used by an app indefinitely you can turn off background data specifically for that app Notifications only when you open the app When you turn off background data for an app it won t sync until you open it so you will receive NO notifications until you open the app and it syncs Restrict for all apps when you re low 1 G...

Page 140: ...nection You can share your phone s cellular data connection with multiple devices by turning your phone into a Wi Fi hotspot You can also share your internet connection with a single device using USB tethering or Bluetooth tethering Note Your cellular plan must support data sharing If you don t know contact your carrier Set up Wi Fi hotspot 1 Check that cellular data is on If cellular data is off ...

Page 141: ... settings look below Or go to Settings Network internet Hotspot tethering and look under Wi Fi hotspot By assigning a password for your hotspot you ensure that people can t connect to your hotspot without your knowledge or permission To disconnect all devices and prevent them from reconnecting 1 Turn the hotspot off 2 Change the password 3 Turn the hotspot back on to continue using it Tip When no ...

Page 142: ...Bluetooth on your phone and pair with the other device 3 Set up the other device to get its network connection via Bluetooth 4 On your phone go to Settings 5 Touch Network internet Hotspot tethering 6 Turn on Bluetooth tethering to start the connection You ll see in your notifications To stop the connection touch the notification and turn off Bluetooth tethering Connect to VPNs A virtual private n...

Page 143: ...they don t touch Cancel verify the name of the device you want to pair with and try again If your device shows a passkey like 0000 or 1234 enter it on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instructions...

Page 144: ...vice name touch 3 Turn sharing options on or off 4 On the paired device or in the device s app look for Bluetooth settings to review and adjust For more information see the paired device manufacturer s instructions Reconnect with Bluetooth device 1 Open quick settings and touch to turn it on 2 Turn on the Bluetooth device Turn off Bluetooth scanning When Bluetooth is off your phone can still scan ...

Page 145: ...name to connect Tap pay with NFC Only some versions of this phone sold in certain countries support this feature Use NFC near field communication to pay quickly and securely at checkout registers by touching your phone to an electronic reader Set up Tap pay 1 Make sure you have Set up a payment app on your phone Install one from Play Store if needed Turned on NFC 2 Go to Settings Apps notification...

Page 146: ...ure it is on Share content between devices Share content from your phone to another device by touching the devices together usually back to back 1 Make sure both devices are unlocked support NFC and have NFC and Android Beam turned on 2 Open the screen that contains something you want to share such as a photo web page video map or contact 3 Touch the back of your phone to the back of the other dev...

Page 147: ... devices Connection preferences Cast Or from quick settings touch 3 Touch the name of the Chromecast or TV to connect To stop On the casting notification touch Disconnect Or from quick settings touch Disconnect Cast an app You can cast an app if you Have a smart TV that supports mobile apps for viewing or playing media from your phone See your TV user guide for instructions to connect your phone H...

Page 148: ... Chromecast or smart TV 4 If you re using Chromecast or a TV with Chromecast built in check for updates to the Home app Phone can t find smart TV First check the basics Then 1 On the TV open the app and start a video Then on your phone open the app and try casting to the TV again 2 Link the app on your phone to the app on the TV a On your phone open the app open its settings and look for options t...

Page 149: ...his device via USB notification b To transfer any type of file touch File transfer Or to transfer only photos and videos touch PTP Transfer files On a Windows computer 1 Ensure the phone is properly connected to the computer using the steps above If you don t unlock the phone and change the USB connection to allow file transfers you won t see any files on your phone 2 On your computer open File Ex...

Page 150: ... your printer is connected to a Wi Fi network be sure the phone and your printer are connected to the same network If your printer supports Wi Fi Direct set up a direct connection between the phone and printer If your printer supports NFC be sure the printer is on and that you ve turned on NFC on your phone 2 Go to Settings Connected devices Connection preferences Printing 3 Touch Default Print Se...

Page 151: ... you can share You can share your photos and videos contacts screenshots and downloaded files When sharing photos and videos When deciding how to share your photos or videos consider these factors Resolution high versus low of the photo or video high resolution uses more data Number of photos to share one photo or a few or an entire vacation album Whether you want to share on the internet or from ...

Page 152: ...il attachments remain available for download until the recipient deletes the email Learn how Cloud Good for Sharing high resolution photos multiple photos entire albums and videos Controlling sharing via links Controlling how long you share something You can easily delete it or turn off sharing privileges Things to consider Many cloud services offer free storage with a basic account Cloud storage ...

Page 153: ... Sharing from phone to phone or other connected device Fast sharing Things to consider Your phone must be paired and connected with another device NFC Good for Quickly sharing with a nearby phone tablet or computer No need for pairing devices Simply touch them back to back Things to consider Devices you share with must have NFC Both your phone and the other device must be on and unlocked Learn how...

Page 154: ...the app you selected as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install ...

Page 155: ...djust whether they can send notifications 1 Swipe down to view your notifications 2 At the bottom of the list touch Manage notifications 3 Do one of the following To stop all notifications from an app turn it off To stop certain notifications from an app touch the app name then turn notifications or off for each category Tip To prevent notifications from all apps during certain times or calendar e...

Page 156: ...tions 3 Touch the category for enabled notifications then touch Advanced Sound and select a unique ringtone or set it to none If you don t see Sound touch Behavior and select an option that includes sound To let an app s notifications be heard when Do Not Disturb is on 1 Touch hold the app icon 2 Touch Notifications 3 Touch the category for enabled notifications then touch Advanced and turn Overri...

Page 157: ... your notifications swipe down on the lock screen then enter your pattern PIN or password if required To hide sensitive content in notifications from all apps select Hide sensitive content For example you ll get a lock screen notification for an incoming email or chat but it won t include message details To see all notifications on your lock screen select Show all notification content To hide sens...

Page 158: ...ettings Display Night Light 2 Touch Schedule then To start and stop at specified times touch Turns on at custom time and enter times To filter from dusk to dawn touch Turns on from sunset to sunrise Turn on off any time To turn Night Light on or off at any time open quick settings and touch or If it s not in quick settings add it by turning Night Light on for the first time Go to Settings Display ...

Page 159: ... won t dim or sleep when you re looking at it Your screen will sleep sooner when it doesn t see you saving battery In certain lighting conditions your phone may have difficulty detecting when you ve looked away To turn on Attentive Display 1 Open the Moto app 2 Touch Moto Display 3 Touch Attentive Display and turn the feature on or off Stop automatic rotation Prevent screen from rotating Open quic...

Page 160: ...don t appear as you expect troubleshoot the issue here If you re color blind use color correction instead Change font and display size You can make the text or other items on your screen smaller or larger for your comfort and convenience 1 Go to Settings Display Advanced 2 Do any of the following To adjust the size of text on the screen touch Font size then drag the slider to the size you want To ...

Page 161: ... tap pay with your phone When you use NFC to communicate with other devices you do so securely NFC only works over a short range a few centimeters so it s unlikely that you ll connect by mistake In order to snag your NFC signal an eavesdropper would need to be uncomfortably close to you And you would still have to accept the connection before sending or receiving information Your phone uses the la...

Page 162: ...your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Be ready to find a lost phone Make sure your phone can be found Find My Device allows you to remotely locate lock and erase your phone If you ever need to find your phone your phone will need to Be turned on Be signed in to a Google accou...

Page 163: ...Swipe Swipe up This prevents accidental dialing but doesn t secure the phone Lock Pattern Draw a pattern on a grid PIN Enter a four to sixteen digit numeric code Longer PINs are more secure Password Enter four to sixteen letters digits or symbols for the password A long strong password is the most secure option When you re using any of the 3 locks you can also unlock with your fingerprint sensor a...

Page 164: ... Go to Settings Security location 2 Next to Screen lock touch 3 Touch Automatically lock then select a duration Stop Power button from instantly locking You can manually lock your phone by pressing the Power button If you want the Power button to turn off the screen but not lock it 1 Go to Settings Security location 2 Next to Screen lock touch 3 Touch Power button instantly locks off After the scr...

Page 165: ...ocation Advanced Trust agents and enable Smart Lock 4 Unlock your phone then touch Trusted devices ADD TRUSTED DEVICE 5 Touch a device to select it from the list of connected devices Tip If your device isn t in the list make sure you are paired with it When the phone is connected to the device the phone automatically unlocks Remove trusted devices 1 Go to Settings 2 Touch Security location Smart L...

Page 166: ...rity location Device admin apps and disable the device administrator 4 Follow the onscreen instructions Be sure to frame your entire face with the outline Whenever you turn on or wake the phone it will search for your face and unlock when it recognizes you Face matching data is stored securely on the phone Unlock your phone 1 Show your face to the lock screen appears when the phone is looking for ...

Page 167: ...sired 2 Go to Settings 3 Touch Security location Smart Lock If you don t see Smart Lock try the following Update Google Play services In the Google Search widget on your home screen search for Google Play services then touch the app to open it Go to Settings Security location Advanced Trust agents and enable Smart Lock 4 Unlock your phone then touch Trusted places 5 Set up your places If you added...

Page 168: ...ock try the following Update Google Play services In the Google Search widget on your home screen search for Google Play services then touch the app to open it Go to Settings Security location Advanced Trust agents and enable Smart Lock 4 Unlock your phone then touch On body detection 5 Turn it on Unlock with voice commands Set up voice authentication If you use OK Google for voice commands you ca...

Page 169: ...d in store purchases and sign into bank and finance apps 1 Go to Settings Security location 2 Touch Fingerprint 3 Follow the onscreen instructions to scan your fingerprint using the sensor on the back of your phone Fingerprints are stored securely on the phone Add more fingerprints Keep in mind that If multiple users share the phone users should add their fingerprints from within their user profil...

Page 170: ... fingerprint recognition Install the app and open its settings to adjust options like enabling fingerprint unlock Consult the app s help info for more instructions Why am I still asked for PIN pattern For maximum security you still need to enter your pattern PIN or password Every time you power up your phone When more than 72 hours have passed since you last unlocked the phone When you go to Setti...

Page 171: ...show on your lock screen 1 Go to Settings Security Location 2 Touch Lock screen preferences Lock screen 3 Select whether or not to show notifications If you show notifications but hide sensitive content then you ll get notifications for an incoming email or chat but they won t include message details Add message to lock screen To add your name or a short message to your lock screen for anyone who ...

Page 172: ...on information your phone can use 1 Go to Settings Security location Location 2 Turn it on or off to give or remove permission to use your location information When it s off your phone can t find your precise location or share it with any apps However turning this off disables many useful features and apps Tip To add a Location tile to quick settings open quick settings Touch Then drag the Locatio...

Page 173: ...one off and then on again 6 Check for updates to the Maps app After updating the app restart your phone 7 Clear the cache and data for the Maps app 8 Use safe mode to see if apps you installed are causing the issue and uninstall as needed If location works correctly in safe mode a 3rd party app is probably causing the issue A lot of apps use your phone s location If these apps end up with corrupte...

Page 174: ... 3 Touch 4 Touch the icon of what you want to pin 5 Touch To unpin it 1 Touch hold and at the same time 2 If you required a pattern PIN or password when you turned on pinning enter it to unlock the phone Lock SIM card Set up SIM lock Your SIM card came with a default PIN from your carrier You can use it to set up an optional SIM card lock which prevents others from using your cellular plan and acc...

Page 175: ...N used to set up the SIM lock Caution If you enter an incorrect PIN multiple times the SIM will be disabled If you accidentally disabled SIM If you enter an incorrect PIN multiple times the SIM will be disabled Contact your carrier for a PIN unlock key PUK to re enable the SIM Other settings Security location 167 ...

Page 176: ...re available open the Play Store app and touch My apps games Add email or app account Accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add account 3 Touch the t...

Page 177: ...help Sync apps with your Google account About syncing What sync does When your phone syncs your Google apps refresh their data and you get notifications about updates Which apps sync By default apps made by Google sync automatically You can turn auto sync off and back on for individual apps Whether other apps not made by Google can sync varies by app If you turn off auto sync Turning off auto sync...

Page 178: ...oogle account 1 Go to Settings Accounts 2 Turn Automatically sync data off To collect messages email calendar or other app updates you ll need to sync the accounts manually Tip Turning off auto sync can help save battery life To start auto sync after your battery recharges turn it back on Sync manually 1 Go to Settings Accounts 2 Touch the account name 3 Touch Account sync Sync now Fix a problem S...

Page 179: ... more from Google about Viewing and controlling what information is collected search YouTube recordings of your voice commands location Deleting your search history and other activity Reviewing your location history Any other questions about your account Other settings Accounts 171 ...

Page 180: ...ectly everywhere on your phone If colors don t appear as you expect troubleshoot the issue here Magnify the screen You can magnify the screen by triple tapping it or by touching by the navigation buttons Set it up To set up the way to start zoom in and stop zoom out magnification 1 Go to Settings Accessibility Magnification 2 Select an option and turn it on To touch the screen three times choose M...

Page 181: ... notification sounds You can assign a ringtone for notifications from specific apps You can also control sounds that notify you of other events 1 Go to Settings Sound Advanced 2 To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger turn Charging sounds on If you don t want any of these sounds just turn them off Use TalkBack to read screens Hear desc...

Page 182: ...f 1 Go to Settings Accessibility 2 Touch TalkBack and turn Use service off More assistance You can also Use voice commands Dictate text instead of typing Hearing assistance Turn on video captions 1 Go to Settings Accessibility 2 Touch Captions and turn Use captions on 3 Specify options language text size and style for closed captioning Use hearing aids To improve compatibility with hearing aids an...

Page 183: ...Dexterity assistance External switch or keyboard If you re unable to use a touchscreen Switch Access lets you control the phone using external switches or keyboard keys to select items scroll enter text and more To use Switch Access you must have one of the following An external switch USB or Bluetooth switch devices send keystroke signals to your phone An external keyboard Standard USB or Bluetoo...

Page 184: ...access to an accessibility menu that gives you better control of your phone To add the icon 1 Go to Settings Accessibility 2 Touch Accessibility Menu 3 Turn Use service on Tip To increase the size of the buttons on this menu touch Settings then turn Large buttons on 1 Use two fingers to swipe up from the bottom of the screen If you ve set other accessibility tools to use this gesture swipe up with...

Page 185: ...Touch Volume key shortcut 3 Turn Use service on 4 To change the accessibility feature associated with the shortcut touch Shortcut service 5 To use the Volume buttons from the lock screen turn Allow from lock screen on To use the shortcut Press and hold the Volume Up and Down buttons at the same time for three seconds You ll hear confirmation that the feature has been turned on or off Other setting...

Page 186: ...ne 2 See IMEI for your number 3 Record and save the number where you can easily access it You can also find your IMEI number by dialing 06 in the Phone app On some phones the MEID HEX number is your IMEI number If your phone doesn t turn on check the box it came in or the receipt for the IMEI number Find legal and product information To view the electronic regulatory label for your phone go to Set...

Page 187: ...ht you want Adjust keyboard sounds To control whether your keyboard makes sounds 1 Go to Settings System Languages input Virtual keyboard 2 Touch Gboard Preferences 3 To hear sounds when you type turn Sound on keypress on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you pref...

Page 188: ...moji stickers and information from Contacts Turn off auto correction 1 Go to Settings System Languages input Virtual keyboard 2 Touch Gboard Text correction 3 If you don t want words corrected while you type turn Auto correction off Use multiple languages Change display language You selected the language for your phone during set up To change it 1 Go to Settings System Languages input Languages 2 ...

Page 189: ...to your Google account Apps and app data Call history Contacts Phone settings including Wi Fi passwords and permissions Photos and videos synced to your Google Photos library not to Google Drive SMS text messages if using Messages Tip Back up over Wi Fi to prevent cellular data charges Not all apps back up data automatically Check with the app developer To automatically back up to Google Drive 1 G...

Page 190: ...pen the Drive app 2 Touch Backups To learn about managing phone backups from a computer read Google s help Restore backed up data When you add your Google account to a phone photos contacts settings and app data that you previously backed up to that account are restored onto the phone Other settings System 182 ...

Page 191: ... Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests When shar...

Page 192: ...le Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Next to the user name touch 3 To allow the user to make calls and send messages switch on Turn on phone calls SMS Remove a user You can remove yourself as a user You must be the device o...

Page 193: ...urn on phone calls off 3 Touch Guest 4 If you ve lent your phone to a guest previously touch Start over to clear the last guest settings or touch Yes continue to keep last guest settings End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All data from and apps installed during this session are deleted Other settings System Use...

Page 194: ... is frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System Advanced System updates 3 Check for app updates Open the Play Store app and touch My apps games 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it If you...

Page 195: ...wer button for 5 7 seconds or up to 30 seconds This should restart or reboot your phone 2 Charge the phone If your phone has a sign of life indicator look for a white light near the top front of the phone This indicates that the phone is charging but battery is too low to power the screen If you re having trouble charging try these troubleshooting steps 3 If you don t see a battery icon after you ...

Page 196: ...one app If your phone freezes stops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 minutes Then while connected to the charger restart again by holding down the Power button for 30 seconds If your phone freezes again check for a larger issue 1 Restart yo...

Page 197: ... alignment issue a Turn your phone off and remove the card Inspect for damage If not damaged reinsert the card b Be sure the card sits completely in its slot and that the tray slides easily into the phone c Turn the phone on 3 Check that the card is mounted a Go to Settings Storage b If you see Ejected under the card name touch the name then touch MOUNT c Turn your phone off and then on again 4 Ch...

Page 198: ... click on the SD card and select Properties Service Check disk for errors Depending on the size of your card and usage this process could take up to an hour 6 Reformat card using an SD card reader and an SD card formatter app on a Windows computer Formatting the card erases all data on the card Before you reformat if you can access your SD card files from your PC copy them to your computer Then us...

Page 199: ...1 Use a USB cable that s capable of data transfer and isn t for charging only 2 Be sure you have set the USB connection type to allow file transfer Fix a problem Hardware issues 191 ...

Page 200: ... try it in the other SIM slot 4 Contact your carrier to make sure your account is set up properly 5 Ask your carrier to replace the SIM card 6 Perform an external phone reset No signal 1 If you usually have a signal but the status bar shows in your current location move to another area where you can receive a signal like outdoors If you re uncertain whether your carrier provides service in that lo...

Page 201: ... re using a ringtone that you installed try using a ringtone that came with the phone 6 Use safe mode to see if apps you installed are causing the issue and uninstall as needed Begin with application types like launchers task killers or anti virus apps Can t answer ringing phone 1 Check that notifications are enabled for the Phone app Touch hold then touch Notifications and make sure they are on 2...

Page 202: ...e proximity sensor works by covering it to confirm that it turns off your screen preventing accidental touches during calls You can also download an app to automatically lock your screen during calls search for call screen lock on Play Store 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed 5 Check if a software update is available for your phone 6 Reset th...

Page 203: ...fferent headset to determine if the issue is with the original headset Earpiece 1 Check that nothing is covering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check that the protective film that ships with the phone has been removed 2 While in a call try using the speakerphone or a wired headset to see if the sound quality improves I...

Page 204: ... On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Phone gets hot while charging The TurboPower charger which provides efficient rapid charging can cause the battery to heat up which is normal If the battery reaches 111 degrees F the charging rate slows down Once the battery cools dow...

Page 205: ...al a quick and easy step is to reboot your phone especially if you haven t turned it off in longer than a week 1 Press and hold the Power button 2 Touch Restart 3 Plug your phone in and charge it normally Tip You can adjust settings to extend your battery life Fix a problem Battery issues 197 ...

Page 206: ... 2 Make sure the phone and Bluetooth device are in discovery mode 3 Refresh the available devices list a Go to Settings Connected devices b Touch Pair new device 4 Check if a software update is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can t reconnect pr...

Page 207: ...el on your phone and on the Bluetooth device and charge if needed Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery is low 2 Adjust positioning Make sure you are wearing or positioning the device appropriately Keep metal objects such as keys or coins away from the phone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notifi...

Page 208: ... your phone 2 Check if a software update is available for your phone 3 Check that the Wi Fi router firmware is up to date 4 Reset the phone s network connections 5 Reset the phone Connection drops After each troubleshooting step check to see if the issue is fixed 1 Turn off Wi Fi scanning 2 Set Wi Fi to always remain connected even when the phone sleeps 3 Forget the network connection Then set up ...

Page 209: ... sites 1 Power cycle your computer or tablet 2 Make sure the browser version is up to date Can t transfer files or connect to computer If you re having problems using a USB connection to connect your phone to your computer try these troubleshooting steps Check your computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart your...

Page 210: ...3 To test the USB port on your computer connect a different device to your computer Fix a problem Bluetooth Wi Fi USB issues 202 ...

Page 211: ...account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account to sync ...

Page 212: ...e issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache and data for the Contacts app a If you ve saved any contacts since you last sync...

Page 213: ...ch Power off 2 Check that you have not disabled permissions for the app If any permissions are turned off turn them on and try using the app again 3 Update the app 4 Force stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data...

Page 214: ...If you use zoom during the shot itself pixelation will be more evident If you re indoors and taking a panoramic photo switch to regular mode Panorama works best for outdoor shots the algorithm that stitches the images together isn t optimized for indoor up close shots Accidentally deleted photos You can try to recover recently deleted photos If recovered be sure to back up your photos to the cloud...

Page 215: ...an occur if you use the camera in one app and then switch to another app that requires permission to access the camera After each troubleshooting step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Check which apps have permission to access the camera Settings Apps notifications App permissions Camera Review the list of the apps on your phone that request camera acces...

Page 216: ...Global 2 If you recently switched from iPhone and are having trouble sending messages to or receiving them from an iPhone your phone number may still be associated with iMessage You need to deregister your account 3 Contact your carrier Can t send or receive pictures or videos Your data plan must support MMS multimedia messaging and cellular data must be on Messages app stopped 1 Check that you ha...

Page 217: ...r updates to the app 2 If you can open the app touch or Help and look for troubleshooting information 3 Turn your phone off and then on again 4 Clear the app s cache Gmail problems For help with Gmail read Google s troubleshooting information Play Store problems For help with Play Store read Google s troubleshooting information Fix a problem App issues 209 ...

Page 218: ...e available Types of updates Security updates contain fixes and improvements from Google for your current version of the Android operating system Motorola provides these updates to most phones on a regular basis Android OS updates are new versions of the Android operating system Motorola provides OS updates from Google to eligible phones as soon as possible To see if an OS update will be available...

Page 219: ...es Downloaded apps Before you reset 1 Back up your data If your phone works and you can unlock it If you aren t automatically saving your photos and videos to your Google Photos library back them up now or copy them to a computer Make sure that any changes you made to contacts or calendar are synced to an account 2 Make sure you have your security information The username for a Google account on y...

Page 220: ...n to select it Allow several seconds for the reset to complete 8 Use Volume buttons to scroll to Reboot system now then press the Power button to select it Allow several minutes for the reboot to complete If the phone doesn t finish rebooting press hold the Power button until the screen turns dark then release it to power up normally 9 If you reset your phone because you suspect a third party app ...

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