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Section 5: 

Getting Assistance from Motorola 

For  your  convenience,  Motorola  Web  site  provides  up-to-date  information  about 
MW800 products.  
 
The address for MW800 home page is 

http://mw800.motorola.com

 
This site includes general information about the device; here you can find answers to 
most of your questions or problems on operating your device. Also, you could: 
 

• 

Obtain updates from Motorola 

• 

Update embedded firmware for your computer 

• 

Get the latest device drivers 

 

Summary of Contents for Mobile Workstation 800 Series

Page 1: ...Mobile Workstation 800 Series Model F5207A F5217A Display Box Owner s Manual 6802976C75 O ...

Page 2: ...o use that arises by operation of law in the sale of a product COPYRIGHT Copyright 2003 2004 Motorola Inc All rights reserved No part of this manual may be transmitted stored in a retrieval system or translated into any language or computer language in any form or by any means without the prior written permission of Motorola Inc TRADEMARKS Motorola and the Stylized M logo are registered trademarks...

Page 3: ...ation Change 16 Maintenance Programming Software 16 How to Modify Configuration Parameters 16 Section 5 Software Firmware Upgrade 19 Description Tutorial 19 Display Firmware Update 19 Automatic Firmware Update 20 Manual Firmware Update 20 Display Utilities Update 22 Automatic Display Utilities Update 22 Manual Display Utilities Update 22 Section 7 Getting Assistance from Motorola 23 Appendix A Saf...

Page 4: ...4 MW800 Owner s Manual Figure 8 Successful Programming 22 Table 1 Error Messages About Abnormal Conditions 31 Table 2 Failure Indications 32 Table 3 Failures Without Notification 32 ...

Page 5: ...ion consists of three separate interconnected components CPU box Display and Keyboard This manual only deals with the display box which is also referred to as either device or Display in this manual This manual is organized as follows Section 1 provides an overview Section 2 provides a description of basic operations Section 3 describes various parameters that define Display configuration when you...

Page 6: ...MW800 home page http www motorola com Conventions Used in This Manual Throughout this publication you will notice the use of danger and caution marks These notations are used to emphasize that safety hazards exist and care must be taken Do not proceed beyond a DANGER or CAUTION until the indicated conditions are fully understood and met The following conventions are used throughout this manual Ita...

Page 7: ...VGA Display The 8 4 SVGA display with a resolution of 800 x 600 pixels The screen contains 350 NIT 350 Cd m2 standard brightness backlighting All displays are equipped with a touch screen 8 wire active matrix that can be activated with either a gloved finger or a stylus pen All displays use TFT screen technology The screens are made of a tempered glass and are covered by a protective film to preve...

Page 8: ...B 5V presence see section 3 Power up preferences setting is USB 5V Presence the device will be powered on as soon as the when USB 5V appears If the display is configured to be powered on by the power button see section 3 Power up preferences setting is POWER BUTTON the device will be powered on when display s or CPU power button is pressed You can select any of above options or use their combinati...

Page 9: ... If the display is configured to be turned off by the power button see section 3 Power off preferences setting is POWER BUTTON the device will be turned off when display s power button is pressed You can select any of above options or use their combination If powering off by Power Button is selected the display will turn itself off immediately after pressing of the Power Button not waiting for the...

Page 10: ...below 10 5VDC the display will provide Low Battery indication the power indicator blinks yellow If the voltage continues to drop the device automatically powers off at 8 5VDC Drops in car battery voltage If battery voltage drops below the 8 8V limit for 20 seconds or more the device will execute critical shut off and power itself off Power Management This chapter describes how to enter the CPU int...

Page 11: ...ched to Power Options Start Settings Control Panel Power Options Default setting of the operating system does not allow resume from the power button Volume Adjustment Two control buttons for volume adjustment Volume Up and Volume Down in conjunction with software Volume Control application allow setting of volume level Volume window allows color modifications and pops up on every volume change If ...

Page 12: ...rakey using Configuration window which can be run either from the Control Panel or by left clicking the ExtraKey tray icon and choosing Configuration in the pop up menu Each display function key can be mapped either to hot key such as Ctrl X F1 etc to file as a shortcut or to the display switch Figure 1 ExtraKey Configuration How to set a shortcut to the hot key Choose Hot Key in the Map to drop l...

Page 13: ...g data points because of resistance variance of each panel When you use touch panel module for the first time or when there is discrepancy between the pushed and displayed positions then calibration is required This needs to be done only once and then calibration data is stored The CPU will automatically calculate the touched position on display monitor This adjustment may be executed with the MW8...

Page 14: ...play off or the display discovers a hardware problem the Display sends Power Off notification to the CPU in order to turn the CPU off This parameter provides enables or disables this feature Factory setting is ENABLE Critical turn off Normally if the system does not respond you can turn the device off by pressing and holding the power button for 6 seconds or more This parameter enables or disables...

Page 15: ...pired and the CPU trigger did not occur the display will power itself off FOREVER Power on and wait for the CPU power up without any time limitation Factory setting is 10 seconds Bluetooth Device on Power Up Indicates presence of the Bluetooth hardware This field is set when BT hardware exists and supports audio otherwise it is reset Factory setting is ON Brightness Threshold Shows relative bright...

Page 16: ...uld be compatible with the CPU and vice versa Refer to Appendix H for factory setting of the display configuration parameters Display Configuration Change This chapter describes software tool and the most common method to change the display configuration Maintenance Programming Software The Maintenance Programming Software enables modification of the configuration that starts when you turn the dis...

Page 17: ...ead you will see CPU parameters Click on Save to file to backup the original codeplug data Modify a parameter per your selection Click on Write to Display to program the device If the device is successfully programmed the following message appears CAUTION Incorrect configuration can make the device unworkable Please make sure to acquire the appropriate codeplug Always make a backup copy in case yo...

Page 18: ...18 MW800 Owner s Manual Note For details refer to Maintenance Programming Software User s Manual ...

Page 19: ...ired action click on the particular option and follow the on screen instructions to continue and complete the process Display Firmware Update Update of the MW800 display firmware both 12 1 and 8 4 as well can be done ONLY from external desktop or notebook with Windows 2000 or XP operating system and one free RS 232 serial port It needs connection of special equipment Connection Box and installatio...

Page 20: ...k on the Firmware Updates and then 12 1 Display or 8 4 Display button The MW800 Support kit automatically replaces the display firmware Manual Firmware Update For manual CPU firmware update launch the MPS and then the EC Loader tool This tool provides ability to program a S Record file to EC memory flash The EC Loader allows downloading the firmware into the device only if the firmware is compatib...

Page 21: ...ing button to begin programming EC Programming dialog appears the progress bar will show programming status Figure 7 EC Loader Programming Wait for completion of programming process When completed EC Flash Programming has passed successfully will appear ...

Page 22: ...tic upgrading of the Display utilities Manual Display Utilities Update You can manually update the Display Utilities in your device as the following Remove the current version of MW800 Display utilities Go to Control Panel Add and Remove Programs select MW800 Display Utilities and click Change Remove button Install the new version of MW800 Display utilities Double click on the icon of new version ...

Page 23: ... products The address for MW800 home page is http mw800 motorola com This site includes general information about the device here you can find answers to most of your questions or problems on operating your device Also you could Obtain updates from Motorola Update embedded firmware for your computer Get the latest device drivers ...

Page 24: ...lectric current from power and communication cables is hazardous To prevent shock hazard follow the installation recommended in the Installation Manual DANGER An improperly grounded device is hazardous To prevent shock hazard follow the installation recommended in the Installation Manual CAUTION The device dissipates some heat during normal operation When the device is operating do not leave it in...

Page 25: ...rd into computer slots at an angle it could damage connectors in the device CAUTION Normally if the system does not respond you can turn the device off by pressing and holding the power button for 6 seconds or more Be aware this hardware power off may damage the hard disk CAUTION Do not insert or remove card when the MW800 is in Suspend mode Before you insert or remove a card make sure that you ex...

Page 26: ...ended by Motorola to the original end user purchaser purchasing the Product for purposes of leasing or for commercial industrial or governmental use only and is not assignable or transferable to any other party This is the complete warranty for the Product manufactured by Motorola Motorola assumes no obligations or liability for additions or modifications to this warranty unless made in writing an...

Page 27: ... with Motorola s normal warranty inspection and testing of the Product to verify any warranty claim F Product which has had the serial number removed or made illegible G Batteries they carry their own separate limited warranty H Freight costs to the repair depot I A Product which due to illegal or unauthorized alteration of the software firmware in the Product does not function in accordance with ...

Page 28: ... will have no liability with respect to any claim of patent infringement which is based upon the combination of the Product or its parts furnished hereunder with software apparatus or devices not furnished by Motorola nor will Motorola have any liability for the use of ancillary equipment or software not furnished by Motorola which is attached to or used in connection with the Product The foregoin...

Page 29: ...Emission EME safety leaflet Motorola publication number 68P02967C16 FCC Compliance Notice The FCC requires that manuals pertaining to Class A and Class B computing devices must contain warnings about possible interference with local residential radio and TV reception This warning reads as follows NOTE This equipment has been tested and found to comply with limits for a Class B digital device pursu...

Page 30: ... Power off on USB 5V Absence NO Power off on CPU REQUEST YES Power Off from Power Button YES Idle Time out when CPU is not powered 10 seconds Bluetooth Device on Power Up ON Brightness Threshold Factory setting Brightness Slope Factory setting Maximum Brightness 63 Number of Displays ONE Display Port DISPLAY 1 BT MAC Address Factory setting Board Number Factory setting Serial Number Factory settin...

Page 31: ...essage Do the following Vehicle Battery is Low The system will shutdown in 3 minutes The car battery voltage is below of the low operational limit Please save your work before shutting down MW800 CPU temperature is high The system will shutdown in 3 minutes The internal temperature is higher than the valid limit Please save your work before shutting down Never turn on the device until it cools dow...

Page 32: ...de Check the plugs and CPU cable Communication LED is steady yellow CPU box fails to communicate with display Check the plugs and CPU cable Communication LED is steady purple CPU box to display USB power and communication problem Check the plugs and CPU cable Link LED is yellow green NO valid input signal from CPU box Check the plugs and CPU cable The following table describes CPU failures without...

Page 33: ... Electromagnetic Emission FAQ Frequently Asked Questions FCC Federal Communications Commission LCD Liquid Crystal Display MPS Maintenance Programming Software MW Mobile Workstation NIT Near Infrared Transmission OSD On Screen Display SVGA Super Video Graphics Array TFT Thin Film Transistor USB Universal Serial Bus VDC Volts Direct Current XGA eXtended Video Graphics Array ...

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