Motorola MC909X, Integrator Manual

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10 - 10 MC909X Integrator Guide
Cable Adapter Module
Magnetic Stripe Reader
Table 10-8
Troubleshooting The Cable Adapter Module
Symptom Possible Cause Action
Mobile computer
battery is not
charging. Mobile computer was
removed from CAM or
CAM was unplugged
from AC power too soon. Ensure CAM is receiving power. Ensure mobile computer is
attached correctly. Confirm main battery is charging. If a mobile
computer battery is fully depleted, it can take up to four hours to fully
recharge a battery (if the mobile computer is off and longer if the
mobile computer is operating).
For Windows Mobile 5.0 devices, view battery status by tapping
Start
>
Settings
>
System
tab >
Power
icon.
For WinCE 5.0 devices, view battery status by tapping
Start
>
Settings
>
Control Panel
>
Power
icon.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The mobile computer is
not fully attached to the
CAM. Detach and re-attach the CAM to the mobile computer, ensuring it is
firmly connected.
During data
communications,
no data was
transmitted, or
transmitted data
was incomplete. Mobile computer
detached from CAM
during communications. Re-attach mobile computer to CAM and retransmit.
Incorrect cable
configuration. See the System Administrator.
Communications
software is not installed
or configured properly. Perform setup as described in Chapter 2, Accessories .
Table 10-9
Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Action
MSR cannot
read card. Mobile computer
detached from MSR
during card swipe. Re-attach mobile computer to MSR and reswipe the card.
Faulty magnetic stripe on
card. See the System Administrator.
MSR application is not
installed or configured
properly. Ensure the MSR application is installed on the mobile computer.
Ensure the MSR application is configured correctly.