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Motorola edge 20 pro, User Manual

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Motorola edge 20 pro User Manual Download Page 154

3.

Use your phone as a trackpad

 or a Bluetooth mouse to select a game to play.

If no games are available, 

install one on your phone

 from Play Store.

For games that require a touch screen, use your phone as the touch screen while playing the game on an 

external display.

 

Tips: 

•

If the 

sidebar

 is on, access it by hovering your pointer over the left edge of the display.

•

To keep your phone cool while gaming, use the Ready For dock with a built-in fan.

For a console-like experience, pair a Bluetooth controller with your phone to open controller-compatible 

games in full-screen mode.

For the best gaming experience, use an HOGP (Bluetooth HID Over GATT Protocol) controller.
Controller shortcuts:

•

L1+R1+Start opens Media center

•

A opens an app

•

B goes back

Cast screen or media to TV

Mirror with Chromecast

To mirror your screen on a TV, showing all apps and screens you use on your phone, you must:

•

Use a TV with 

Chromecast built-in

.

•

Or, plug a Chromecast into your TV’s HDMI port. (

Learn how

.)

To start casting:
1. Make sure your phone and Chromecast or TV with Chromecast are connected to the same 

Wi-Fi 

network.

2. Go to 

Settings

 > Connected devices > Connection preferences > Cast.

Or, from 

quick settings

, touch 

.

Connected devices : Ready For : Use phone with display

145

Summary of Contents for edge 20 pro

Page 1: ...User Guide ...

Page 2: ...twork dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest available information and believed to be accurate at the time of release Motorola reserves the right to cha...

Page 3: ...s 16 Phone terms you should know 20 Get around on your phone 22 Learn gestures 22 Move between apps and screens 23 Use quick settings 24 Turn screen off and on 27 Adjust volumes 28 Frequently used tools 30 Turn flashlight on and off 30 Take screenshots 30 Create GIFs 32 Record your screen 32 Control phone with your voice 34 Get directions to a location 35 Use clock and weather widget 35 Manage tim...

Page 4: ...ps 56 View two apps on screen 61 View notifications 62 About Moto experiences 63 Enhance your gaming 64 Manage your apps 67 Install or update apps 67 Manage or delete apps 69 Protect against harmful apps 71 Search and browse 73 Search the web 73 Search your phone 75 Browse websites 75 Text messaging 77 About text and multimedia messages 77 Read send manage text messages 77 Add attachments 80 Save ...

Page 5: ...re photos and videos 95 Upload photos and videos 95 Calls contacts voicemail 97 Phone calls 97 Answer calls 97 Make calls 98 During a call 100 Make video calls 101 Make conference calls 101 Block calls and texts 101 Turn call waiting on and off 102 View and delete call history 103 Make emergency call from locked phone 104 Contacts 106 Add contacts 106 Edit or delete contacts 107 Star your favorite...

Page 6: ...lane mode 125 Control data usage 125 Share your internet connection 127 Connect to VPNs 130 Connected devices 131 Connect with Bluetooth 131 Connect with Wi Fi Direct 133 Make contactless payments 133 Share or receive with NFC 134 Ready For 136 About Ready For 136 Use phone with PC 136 Use phone with display 139 Set up phone for external display 139 Use Mobile desktop 141 Video calls and recording...

Page 7: ...creen preferences 165 Location 167 Use location services 167 Security 169 About security 169 Protect against harmful apps 170 Be ready to find a lost phone 170 Lock and unlock phone 171 Set screen lock 171 Adjust lock options 172 Unlock with trusted devices 173 Unlock with your face 174 Unlock at trusted places 175 Keep phone unlocked while it s on you 176 Use fingerprint security 176 Pin an app s...

Page 8: ...s 198 Add or delete guest 199 About phone 200 Record your IMEI number 200 Find legal and product information 200 Fix a problem 201 Hardware issues 201 Phone is slow or unstable 201 Phone feels warm or hot 201 Phone won t turn on 202 Phone restarts or crashes 202 Screen is frozen or won t respond 203 Screen displays wrong colors 204 Call and SIM issues 205 Problems making receiving calls 205 Proble...

Page 9: ... issues 216 App issues 218 App or widget problems 218 Camera problems 219 Messaging problems 220 Gmail problems 222 Play Store problems 222 Maintenance procedures 223 Update Android software 223 Reset Wi Fi cellular data and Bluetooth 223 Reset phone 224 Get more help 225 motorola edge 20 pro ix ...

Page 10: ... Hardware diagram 1 Google Assistant button 2 Proximity sensor 3 Earpiece 4 Front camera To learn more read help in the Camera app 5 Microphone 6 Volume up down button 7 Power button and fingerprint sensor Set up phone 1 ...

Page 11: ...st way to keep your phone clean is to wipe it thoroughly with a dry soft cloth Avoid abrasive cloths including paper towels and other materials with rough surfaces If the screen gets drops of liquid on it wipe it with a clean dry cloth To disinfect your phone It is okay to use wipes or cloths moistened with 70 isopropyl alcohol to gently wipe your screen When disinfecting or cleaning your phone tu...

Page 12: ...r remove that card To see if your phone supports dual SIMs go to Settings About phone SIM Status If you see SIM Slot 1 and SIM Slot 2 then your phone supports dual SIMs 3 Push the tray back into the phone If you inserted two SIMs you ll receive a notification to set them up Swipe the notification down and touch it to manage dual SIMs If you see troubleshoot the issue Note If you need to activate a...

Page 13: ...en Drive and then a Sign in with your Google account If you don t have one you can create it now b Touch Settings Backup and start the backup 5 Wait for the backup to complete 6 When complete on your new phone sign in with the same Google account Settings Accounts Add account Copy data from Android phone During setup you can copy your apps music contacts messages and more Learn what does and doesn...

Page 14: ...imedia attachments in messages Most phone settings Wallpaper Call history You ll see these when you sign in to your Google account on your new phone What won t copy Downloads like PDF files Apps that aren t from Play Store Accounts other than Google accounts Contacts and calendars for services other than Google such as WhatsApp Ringtones Import contacts from SIM If you have a SIM card with contact...

Page 15: ...instructions to complete setup Change SIM profile 1 Go to Settings Network internet SIM cards 2 Touch Dual SIM usage profile 3 Select a different profile and touch CHANGE PROFILE 4 Select a new profile 5 Follow onscreen instructions to complete setup To keep the same profile but adjust options for data SMS voice calls video calls or contacts 1 Go to Settings Network internet SIM cards 2 Touch each...

Page 16: ... you don t see swipe down on the screen 2 Touch Voicemail 3 If you have dual SIMS touch the SIM for the account to change 4 Touch Advanced Settings 5 Change any of the options To change voicemail service from your provider to another voicemail service or app touch Service To change the number dialed to access voicemail touch Setup Set up email Set up personal email You can add multiple email accou...

Page 17: ...information from your company s IT department Email address Email password Domain name Username Server name Security type SSL settings Client certificate requirement To set up corporate email 1 Open the Gmail app 2 Do one of the following If this is your first time opening the Gmail app touch Add another email address If you have been using Gmail with another account touch your profile icon then t...

Page 18: ...ort message to your lock screen for anyone who finds your phone 1 Go to Settings Display Advanced Lock screen 2 Touch Add text on lock screen 3 Type the text to display and touch Save Tip Don t put your mobile number as your contact info unless you can access your voicemail from another device Send your location to emergency services Not all carriers and countries support this feature If Android E...

Page 19: ...t to do with their new phone with links to instructions on how to do them Personalize your phone Set the wallpaper Add apps to your home screen Adjust screen settings like style font size color scheme rotation settings and dark background You can use either the buttons or gestures to move between apps and screens Choose which System navigation to use Assign ringtones or photos to friends you call ...

Page 20: ... information or frequent tasks 3 Shortcut You can add shortcuts to open apps or web pages you use frequently 4 App list Swipe up from the bottom of the screen to see the list of all your apps 5 Favorites tray Provides one touch access to your most used apps from any home screen page You can customize which apps appear here 6 Navigation bar Use gestures to move between apps and screens You can repl...

Page 21: ...espond to notifications Double touch one to open it Open your quick settings Swipe down from top of screen Start a voice command Swipe up diagonally from either bottom corner Go into Lockdown Temporarily turn off notifications and fingerprint unlocking You can customize your lock screen to add a message and control which notifications appear Learn the basics 12 ...

Page 22: ...and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become separated Set up a screen lock This is your first line of defense in keeping your sensitive information safe Prefer numbers shapes words Set up a PIN pattern or password required to unlock your phone Learn ...

Page 23: ...her devices that need internet access for example a laptop or tablet Reboot phone In the unlikely event that your phone becomes unresponsive frozen shows a blank or black screen or doesn t respond to the Power button you can reboot it Press and hold the Power button for 7 10 seconds The phone will restart normally Certain features services and applications are network or carrier dependent and may ...

Page 24: ... easily share files or links with friends About your Google account Benefits of your account When you set up your phone you added a Google account If you haven t had a Google account before this is more than just a password you set up for your phone A Google account lets you organize and access your personal information and files from any computer or mobile device Synchronize everything Never lose...

Page 25: ...essages or downloads If you don t know what one of these icons means swipe the status bar down for details On the right icons tell you about your phone s battery level and network connections A dot means there are more icons to view Drag down from the top of the screen to see all icons What status icons mean These are the icons from apps that came on your phone and the phone status icons Icon Mean...

Page 26: ...ellular mobile network Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Bluetooth connected Trusted device connected Your phone is a Wi Fi hotspot Devices can connect to share ...

Page 27: ...sold in certain countries support this feature SYNC AND UPDATES App updates are available for download from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Vibrate DO NOT DISTURB Do Not Disturb is on BATTERY Learn the basics New to Android 18 ...

Page 28: ...ing battery to 80 Phone is in Battery Saver mode ALARM AND CALENDAR Alarm set Upcoming calendar event EMAIL AND MESSAGING New Gmail message New text message New voicemail Important alert OTHER ICONS Screenshot is available Animated GIF is available Learn the basics New to Android 19 ...

Page 29: ...t technologies to handle these radio transmissions GSM CDMA Edge 3G 4G LTE HSPA iDEN data Information sent or received from your phone other than calls and text messages You may use data when you access the internet check your email play games use apps and more Background tasks such as syncing or location services may also use data data usage The amount of data your phone uploads or downloads over...

Page 30: ... battery and network connections Apps display icons in the status bar to alert you of events such as new messages sync The process of sharing the same information across multiple devices and websites Contacts calendars and email are often synced through cloud services so you can enter information on one device and access it through another widget An element you can add to your home screen that giv...

Page 31: ... the target position Result Move elements on the screen for example change a toggle from on to off Try it Drag an app shortcut from one spot on your home screen to another Swipe Quickly move one finger across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a list You can swipe different d...

Page 32: ...emergency information Tap Unlock with your fingerprint if you ve set up fingerprint security Tap twice See shortcuts for opening apps actions tools and contacts You can turn this gesture Power touch on in Settings or in the Moto app 1 Open the app or contact 2 Customize these shortcuts replace delete or rearrange Move between apps and screens Choose how to get around You can change how you move be...

Page 33: ...to move between screens and apps if you chose 3 button navigation takes you back one screen returns you to the home screen from any app lets you switch between recent apps Tip For visual assistance you can add to open the Accessibility Menu or magnify what s on the screen Use quick settings Open quick settings Settings you adjust frequently like Wi Fi and Bluetooth are quick settings easy to get t...

Page 34: ... on or off Touch hold an icon to adjust related settings Icon Setting Wi Fi Bluetooth Ready For Do Not Disturb Flashlight Audio effects You can add this to quick settings Auto rotate GIF maker Learn the basics Get around on your phone 25 ...

Page 35: ...Battery Saver Mobile data Airplane mode Screen Cast Screen Record Nearby Share Data Saver Appears after you turn on Data Saver the first time Night Light NFC Learn the basics Get around on your phone 26 ...

Page 36: ... You can also change the background color to be light or dark Turn screen off and on Why your screen turns off automatically To save battery power your screen turns off if you haven t used it for some time You can lengthen or shorten the time before your screen automatically turns off When you bring the phone to your face to speak into it during calls the screen turns off to prevent accidental tou...

Page 37: ...volume of the other person Media When you re not on a call the Volume buttons control media volume during playback or before you listen Phone ringtone notification sounds and alarms To adjust these volumes press a Volume button and then use this shortcut on your home screen 1 Touch to toggle the phone ringtone and notification sounds between on silent and vibration only 2 Slide to adjust media vol...

Page 38: ...til you feel a vibration and see If you want to customize Power Volume up so that it silences the phone instead of vibrating 1 Go to Settings System Gestures 2 Touch Prevent ringing Mute Tip Use Do Not Disturb to silence all calls messages events and reminders Turn it on from quick settings or schedule it to turn on automatically during certain times or during calendar events Pick up to silence Yo...

Page 39: ... Moto app and touch Gestures 2 Touch Fast flashlight and turn it on or off Take screenshots Take a screenshot 1 Do one of the following Touch hold three fingers on the screen If this doesn t work turn Three finger screenshot on Drag from the bottom of the screen and hold to see recent apps then touch Screenshot Press hold Power and Volume Down simultaneously until the screen is captured 2 To scrol...

Page 40: ...on 4 If you touched use these icons to edit Icon Meaning Crop To switch between standard circular or freeform touch again Draw To change color or thickness touch again Highlight To change color or thickness touch again Insert a text box Touch the icons to change the background and text color Blur with mosaic effect Swipe over the area to blur Undo change Redo change Close without saving Save Find ...

Page 41: ...ouch the notification To view any time open the Photos Files or other media viewing app and look for the Screenshots folder Record your screen You can record a video of your screen while you re using it You can choose to include your audio or a selfie video when recording Record screen 1 If you want the recording to show when you touch screen elements turn Record touch points on 2 To start recordi...

Page 42: ...st recording options Sound You can mute or record your phone s sound and you can include your own narration To adjust sound touch the current setting and change it Icon Meaning Mute Record your narration using the microphone Record only your phone s sound Record both your narration and your phone s sound Drawing To write on the screen touch To change pen colors touch Video To include a selfie vide...

Page 43: ...right corner of your phone Learn more Touch 2 Ask a question or say a command For example you can say What s the weather today or Set alarm for 7 AM tomorrow Tip To see a list of commands say Help 3 To silence Google Assistant when it s talking to you touch Google Assistant will stop listening after a few seconds Train launch phrase 1 Open the Google app then your profile icon Settings Voice Voice...

Page 44: ... just touch the widget and your phone will talk you through the directions Tip Combine your Directions widgets into a folder on your home screen Get directions to home or work Get directions from anywhere to your home or work addresses with one touch by setting up a task shortcut for the Maps app 1 Touch hold 2 Drag to a blank space on your home screen 3 If you haven t set your home or work addres...

Page 45: ...ocation or for a city you select Show temperature and conditions for current location 1 Do one of the following Touch Add cities Or touch the current temperature then touch 2 Turn Current location on Tip To switch between Fahrenheit and Celsius touch Temperature unit Add location 1 Do one of the following If you haven t added locations yet touch Add cities Or touch the current temperature then tou...

Page 46: ...ions on or off 1 Touch the temperature 2 Touch 3 Turn Weather alert notifications on or off View your calendar Touch the current date to open your calendar where you can view or add upcoming events View daily steps with Fit You can track your daily steps on the widget And to open the Fit app touch your steps To show or hide your daily steps 1 On the widget touch until you see then touch it 2 Turn ...

Page 47: ...ations Screen time 2 Next to the app you want to limit touch 3 Set the total time that you can use the app per day When you reach your time limit in an app The app closes Its icon dims and no longer opens the app The app timer resets at midnight To use the app before midnight go back to the timer in Settings and extend its time or delete the timer Pause distracting apps to focus Use Focus mode to ...

Page 48: ...en to turn on Bedtime mode 3 Adjust start and end times if needed 4 Touch Customize to set what your phone should do during this scheduled time Remove screen colors turn on Grayscale Silence your phone turn on Do Not Disturb Use parental controls You can Control your child s access to devices and apps Control location settings and view the location of your child s supervised device Set daily usage...

Page 49: ...4 To set up parental controls on the other device refer to the help for that device To learn more read Google s help Learn the basics Frequently used tools 40 ...

Page 50: ...quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed 1 Select the word 2 Touch until you see the capitalization you want first letter only ALL CAPS or lowercase Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger through all the letters in a word using one continuous ...

Page 51: ...t misspelled words and words not in your dictionary are underlined 2 Touch an underlined word If the word is spelled correctly touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are avail...

Page 52: ...d download an app Use voice typing 1 Touch a text field to show the onscreen keyboard 2 Touch on the onscreen keyboard 3 Speak what you want to type Speak naturally but clearly There s no need to shout or hold the phone close to your mouth To include punctuation say comma period question mark or exclamation point To pause or restart touch To delete a word touch Fill in forms automatically Don t re...

Page 53: ... bottom of the home screen gives you one touch access to your most used applications You can customize these app shortcuts To change the app shortcuts 1 Touch hold one of the app shortcuts then drag it up and drop it on Remove 2 Swipe up from the bottom of the home screen to open your app list 3 Touch hold the app you want When the new shortcut appears drag it to the empty spot in your tray Tip Yo...

Page 54: ... home screen panel Add task shortcuts Many apps icons include shortcuts to common tasks so you don t have to open and navigate the app 1 Touch hold an app icon to see available task shortcuts 2 Do one of the following To perform the task touch it To create a shortcut for that task drag to an empty space on your homescreen Here are examples of task shortcuts for various apps Not all apps include ta...

Page 55: ...gate to the web page 3 Touch Add to Home screen 4 Edit the name if desired 5 Touch Add 6 Do one of the following Touch hold the icon to drag it where you want on the home screen Touch Add automatically Add folders Folders organize your shortcuts To add a folder on your home screen 1 Touch hold an app shortcut on your home screen 2 Drag it onto another to group them together then release when a cir...

Page 56: ...ake your home screen with launchers Get different launcher Totally changing the look and feel of your home screen is easy to do Just select and download a new launcher app Switch back to the standard look and feel at any time Launchers frequently include new sets of wallpapers new gestures for interacting with your phone and customizable elements for your home screen 1 Search for launcher in Play ...

Page 57: ...rt screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen turns off To exit the screen saver and return to your home or lock screen Press the Power button Or if you re using fingerprint security touch the sensor To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen sa...

Page 58: ...rhythm of the ringtone turn Synchronized ring vibration on or off Set call ringtone for a contact You can choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the...

Page 59: ...nce sound Automatically adjust sound Your phone automatically identifies the type of media you re playing and adjusts sound for that experience You don t have to do anything Select sound profiles You can select a preset sound profile for your loudspeaker headphones or other connected device and your phone will remember the next time you connect it 1 Go to Settings Sound vibration Audio effects 2 C...

Page 60: ... and touch You ll see in the status bar when Do Not Disturb is on 2 To change how long it stays on in quick settings touch hold touch Advanced Duration for Quick Settings and then choose one To keep it on indefinitely touch Until you turn off To select a duration touch For 1 hour then touch or to adjust the time To choose each time you turn Do Not Disturb on touch Ask every time Turn it off Open q...

Page 61: ...se interruptions by Apps 1 Go to Settings Sound vibration Do Not Disturb Or in quick settings touch hold 2 Touch Apps 3 Touch 4 Touch the app to allow and set notifications to allow You ll see selected apps under APPS THAT CAN INTERRUPT To change which notifications can interrupt touch the app in the list Allow alarms and other interruptions Alarms and media sounds are allowed by default but you c...

Page 62: ... new one touch Add more Touch Event then enter a name and touch Add 4 Adjust options to select the calendar to use and your reply status To stop your phone from automatically silencing 1 Go to Settings Sound vibration 2 Touch Do Not Disturb Schedules 3 Do any of the following To use the schedule later uncheck it to turn it off To delete a schedule touch To delete multiple schedules touch Delete sc...

Page 63: ...ed on a screen reader This accessibility feature helps people with visual impairments To turn it off 1 Press hold both Volume Up and Down buttons for three seconds If TalkBack was reading the screen this pauses readout so you can update settings more easily 2 Go to Settings Accessibility 3 Turn off all screen readers such as TalkBack or Select to Speak Personalize your phone Sounds 54 ...

Page 64: ...n Advanced 2 Turn Power on sounds off You can t adjust the volume level for this sound Turn off charging sounds If you don t want your phone to make a sound when it comes in contact with a charger 1 Go to Settings Sound vibration Advanced 2 Turn off Charging sounds and vibration Personalize your phone Sounds Other sound settings 55 ...

Page 65: ...tor Make some quick calculations Calendar Keep track of your upcoming events get automatic reminders on your phone and coordinate with others by sharing calendars Camera Capture photos or videos To learn more read help in Camera app Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devices Clock Set alarms Use a timer or stopwatch Conta...

Page 66: ...ndroid and iOS Facebook Connect with friends family and communities Share updates and media Find information on events entertainment and businesses Files Browse and manage files and folders stored on your phone Fit Track your health and physical activity Gmail Compose send view or search your email from your phone or computer Google Search the web see your updates and adjust Google settings includ...

Page 67: ...active wallpapers Provides access to Motorola s interactive wallpapers hosted on the cloud so they don t take up space on your phone until you download them Maps Find your destination explore locations Messages Send and receive text messages Moto Select available gestures for phone shortcuts and control notifications News See headlines weather and information on your favorite topics and locations ...

Page 68: ...ur phone settings Sheets Create edit and collaborate with others on spreadsheets Slides Create edit collaborate with others and play presentations YouTube Find view and upload videos to the web YT Music Stream your favorite albums singles and live performances and get recommendations for new music Get more apps You can download free and paid apps from Play Store Tip Swipe up and touch Search apps ...

Page 69: ...use so you don t need to worry about leaving apps open To remove apps from your recently used list 1 Drag up from the bottom of the home screen hold then let go 2 Do one of the following To remove one app swipe up to remove it from the list To remove all apps swipe right to the end of the list and touch Clear all Tips for using apps You can change the background color of your app list to be light ...

Page 70: ...wipe once back and forth across the screen 2 Select the second app to use Exit split screen view Drag the black divider all the way up or down Use Picture in picture With some apps you can watch video in a small movable frame while you do other things Use it when navigating with Google Maps too 1 When you re playing a video or navigating with Maps touch or swipe up from the bottom of the screen Th...

Page 71: ...onversation notifications are bundled together at the top of your other notifications so you can easily return to them any time Some important notifications pop up briefly over your current app so that you can take action For example a notification for an incoming call might appear while you re watching a video so that you can answer or dismiss the call If an app icon has a notification dot you ca...

Page 72: ...ications to be Silent instead of Default About Moto experiences The Moto app provides experiences to help you get the most from your Motorola phone You can turn these features on or off with the app or in Settings Turn gestures on off Perform everyday tasks with quick motions You turn each gesture on off independently Touch Learn more links to learn how to use and turn gestures on off Use three fi...

Page 73: ...ickly adjust settings when gaming To open the sidebar during a game touch or slide right If you don t see these icons turn on full screen mode To change how you open the sidebar adjust the swipe position or hide the sidebar 1 Touch or swipe right 2 Touch Sidebar access Customize display and sound for gaming 1 During a game open the sidebar and touch If you re not playing open the Moto app and touc...

Page 74: ...n a 15 minute period turn Allow repeat callers on Turn off gestures that conflict with game controls Some gestures may conflict with game controls You can turn them off while you re playing games Turn off all gestures To disable all gestures system navigation swiping for quick settings and gestures like flashlight during your game open the sidebar and touch to turn Locked mode on Turn off individu...

Page 75: ...de Record or take screenshot during game 1 During a game open the sidebar by touching 2 To record your screen touch Learn more To take a screenshot touch To adjust viewfinder size resolution or to record disable screen touches touch Screen record settings Manage game list 1 During a game open the sidebar and touch Or open the Moto app and touch Play Gametime Settings 2 Touch Game management 3 Add ...

Page 76: ...load the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app be sure to review what information the app will access If you don t want the app to access this information cancel the installation For example if you re installing an...

Page 77: ...app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch your profile icon Settings 3 Touch Network preferences Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently such as a flight tracker Delete them and ea...

Page 78: ...ne with only the original software and apps If the issues go away in safe mode the problem is probably from a third party app you downloaded To restart in safe mode 1 Press hold the Power button 2 Touch hold Power off Then touch OK to restart in safe mode When it restarts you ll see Safe mode across the bottom of the home screen and all widgets and third party apps will be disabled 3 Use your phon...

Page 79: ...on then touch 2 Touch Force stop Delete apps you installed You can delete uninstall apps that you downloaded For many preloaded apps you can disable but not delete them 1 Touch hold the app s icon 2 Do one of the following Drag the icon up and drop it on This removes the app and frees storage space If you don t see a delete option touch hold the app icon then touch Disable Delete apps installed by...

Page 80: ...ns To back up other files that aren t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps including sideloaded apps to check for potentially harmful apps malware If Play Protect...

Page 81: ...If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Apps Manage your apps 72 ...

Page 82: ...idget 2 Start typing a search term As you type suggested terms appear 3 Touch a suggestion to search for it Use camera to search for info In the Camera app you can use Google Lens on the viewfinder to Search for information about objects and surroundings Learn about products landmarks and buildings plants and animals books and visual art Scan barcodes and QR codes Search for related information op...

Page 83: ...hen touch To learn more read Google s help Search for nearby phone numbers To find and call a nearby business 1 Open the Phone app 2 Touch 3 Say or type the name of place to call or a search term about the place for example restaurant You ll see a list of nearby search results 4 Touch the place to dial its number If it doesn t work Make sure Location is enabled Touch Settings and turn Nearby place...

Page 84: ... t on your phone touch SEARCH FOR MORE APPS to go to Play Store and install with one touch Find a setting 1 Go to Settings 2 At the top of Settings touch 3 Type your search term and touch on the keyboard 4 In the list of search results touch a setting to open it Find your phone number 1 Go to Settings 2 Touch About phone Phone number Find photos videos files To find photos or videos on your phone ...

Page 85: ...ch To learn more about browsing or managing bookmarks open Chrome and touch Help Feedback Open and switch browser tabs In the Chrome app To switch tabs touch the switcher icon To open a new tab touch touch the switcher icon then touch Clear browsing history 1 Open the Chrome app 2 Touch History 3 Touch Clear browsing data To learn more read Google s help You can also review and delete your search ...

Page 86: ...o each person in the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Con...

Page 87: ... hide sensitive content for lock screen notifications Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the onscreen keyboard 5 Touch Tips for sending messages To text your best friend with one touch from your home screen add a task shortcut Touch hold and drag to your home s...

Page 88: ...e 1 Open the Messages app 2 Open the conversation 3 Touch hold the message 4 Touch You can now paste it elsewhere like in an email you re composing Delete or archive texts When you delete a message you also delete any attached photos or videos If you want the attachments be sure to save them before deleting the message To delete a single message open the conversation thread and touch hold the mess...

Page 89: ...To learn more touch Help Feedback in the Messages app Send contact as text message 1 Open the Messages app 2 Open your conversation with that person 3 Touch their name at the top of the conversation You ll see their contact information 4 Touch Share 5 Touch the recipient s name or touch Messages to start a new message 6 Touch Fix a problem If you re having trouble attaching files check that Cellul...

Page 90: ...ing setting 1 In the Messages app touch Settings 2 If you have dual SIMs touch the SIM If you have one SIM touch Advanced 3 Touch Group messaging and select an option Change default messaging app You can download additional messaging apps from Play Store After you ve installed one you can make it your default messaging app To select a different app to send and receive text SMS and multimedia MMS m...

Page 91: ...ssages app on your phone by scanning a QR code The QR code is unique to that computer You can set up multiple computers getting individual QR codes but only one is active at a time To set up a computer 1 Be sure your phone and computer are connected to the internet 2 On your phone open the Messages app and touch Device Pairing 3 On your computer go to https messages android com To remember this co...

Page 92: ...atically signed out from that computer for security reasons If you re using a shared or public computer sign out when you re done To sign out from your phone 1 Open the Messages app 2 Touch Device Pairing 3 Do one of the following Touch next to an individual computer to sign out of it Touch Sign out of all computers To sign out from the computer at the top of the message list click Apps Text messa...

Page 93: ...ents appear at the end of the email You can view or save them You can print emails from your phone Reply to or forward an email 1 Touch to reply to the sender Or swipe to the end of the email and touch to reply to all recipients or to forward 2 Enter your message 3 To copy someone on the email in the To field touch 4 Touch Send new email 1 Open the Gmail app and touch Compose Or touch hold then to...

Page 94: ...your phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign into your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment touch it If you see a message that you can t open the attachment type most...

Page 95: ...en To preview your inboxes open emails or quickly start a new email add the Gmail widget to your home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the Gmail app 2 Touc...

Page 96: ...3 Adjust notification settings Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Email 87 ...

Page 97: ...ave multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming eve...

Page 98: ...dit it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the name of each calendar to hide its events Tip When you hide events the calendar still syncs with your Googl...

Page 99: ...cation settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Calendar app 90 ...

Page 100: ...e Or touch on the Google Search widget 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar and on your lock screen To adjust it open quick settings swipe down again and touch the alarm time Delete an alarm 1 Open t...

Page 101: ... touch the notification Tip If you use timers frequently create a task shortcut Touch hold then drag Create new timer to your home screen Use a stopwatch Record your time and share your results 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch Lap To reset the count...

Page 102: ...yed on the lock screen and other displays Set date and time manually 1 Go to Settings System Date time 2 Turn off Use network provided time 3 To make corrections touch Date and Time Switch time zones 1 Go to Settings System Date time 2 Turn off Use network provided time zone 3 Touch Time zone Then choose a regional time zone which is applied to the current time Show multiple time zones You can vie...

Page 103: ...2 Touch Settings Automatic home clock 3 Touch Home time zone then select your home time zone Apps Clock app 94 ...

Page 104: ...them Tip To clear all selections touch at the top of the screen next to the number selected 4 Touch and select the way you want to share Upload photos and videos Back up automatically 1 Open the Photos app 2 Touch your profile icon Turn on backup 3 Select back up and sync settings and touch Confirm You can change these settings any time Adjust back up settings 1 Open the Photos app 2 Touch your pr...

Page 105: ... 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Apps Photos app 96 ...

Page 106: ...ers support this feature You can set your phone to automatically answer calls after 2 5 or 10 seconds when you re using a headset wired or Bluetooth 1 Touch 2 Touch Settings 3 Do one of the following If your phone has one SIM card touch Calls If your phone has dual SIMs touch Calling accounts and select the SIM 4 Touch Auto answer on headset and select a duration Hear caller ID announcement To hea...

Page 107: ...waiting Set the number of rings before sending a call to voicemail Dial into voicemail then follow your carrier s prompts to change this setting Fix a problem If your phone isn t ringing for incoming calls look for in your status bar Open quick settings and touch to turn Do Not Disturb off Your phone will ring for incoming calls Check your settings to make sure your phone is screening calls at the...

Page 108: ...ite Touch the tab Call nearby place Touch and say or type the name then touch the search result to place the call Learn more Return call Touch then touch next to the number Tips To call frequent numbers with one touch from your home screen add a Direct dial widget You can save a recent call as a contact Change default calling app You can download additional calling apps from Play Store After you v...

Page 109: ...ur ear the screen goes dark to avoid accidental touches To wake it up move it away from your ear or press the Power button To hide the call and use other apps swipe up from the bottom of the screen To return to the call swipe the status bar down and touch Ongoing call Answer call waiting If call waiting is active and a new call comes in you can answer it Touch Hold and Answer Voice The first call ...

Page 110: ... Play Store like WhatsApp Skype and more 1 Open the Play Store app 2 Search for video calls 3 Download the app you want to use Make conference calls To make a conference call 1 Call the first person 2 To call the next person a Touch This puts the first call on hold b Enter the number c Touch 3 To join the calls after the second person answers touch Block calls and texts About blocking If you don t...

Page 111: ...rom private or unidentified numbers You ll still receive calls from phone numbers that aren t stored in your contacts Unblock a number From the Phone app 1 Touch Settings Blocked numbers 2 Touch by the number to unblock From the Messages app 1 Touch Spam blocked 2 Touch the blocked conversation 3 Touch UNBLOCK Turn call waiting on and off When you re on a call and a new call comes in the new call ...

Page 112: ...st call is put on hold Touch to merge the two calls To turn call waiting off go to Additional settings then turn Call waiting off View and delete call history See your call history To see all recent calls 1 Touch 2 Touch 3 You ll see one or more of these icons next to each call Icon Meaning Missed call incoming Call you answered incoming Call you made outgoing 4 To learn more about a call touch it...

Page 113: ...tion There s no way to restore the history after you delete it To delete one call 1 Touch 2 Touch 3 Touch hold the number 4 Touch To delete all calls 1 Touch 2 Touch Call history 3 Touch Clear call history Make emergency call from locked phone In an emergency you don t need to unlock your phone to dial an emergency number for example 911 in the US or 112 in Europe To dial an emergency number from ...

Page 114: ...When you make an emergency call Emergency Location Service automatically sends your location to emergency responders Calls contacts voicemail Phone calls 105 ...

Page 115: ... that contact If you have multiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message list to...

Page 116: ...ngle listing 1 Open the Contacts app 2 Touch hold the primary contact to merge By default this contact s name is used for the new listing 3 Touch the second contact 4 Touch Merge Tip You can edit the primary contact name for the merged listing or delete or change other contact information as needed Delete contacts You can delete contacts created and stored on your phone If the contact is synced fr...

Page 117: ...st or last name touch Sort by To list names with first name first or last name first touch Name format Sort contacts in Phone app 1 Open the Phone app 2 Touch Settings Display options 3 Set options To sort by first or last name touch Sort by To list names with first name first or last name first touch Name format Narrow which contacts are shown In the Contacts app you can narrow which contacts are...

Page 118: ...pen the Contacts app 2 Touch hold a name to select it then touch others to select more 3 Touch 4 Select the way to share Export all contacts 1 Open the Contacts app 2 Touch Settings Export 3 If you use more than one account select the account 4 Touch SAVE to save it in your Downloads folder 5 Open the Files app 6 Go to Downloads 7 Touch hold the file 8 Touch 9 Select the way to share Receive a nam...

Page 119: ...of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail ...

Page 120: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Calls contacts voicemail Voicemail 111 ...

Page 121: ...he paid premium service offers Ad free uninterrupted music Continuous play when the screen is locked Downloads for listening offline To get started 1 Open the YT Music app 2 Touch to search for music or use the tabs to browse Home Get customized stations and recommendations based on your mood activity or listening history Explore Browse newest releases or choose a playlist for your mood Library Ad...

Page 122: ...Touch hold the file 4 Touch and select Bluetooth 5 Touch the name of the paired device During file transfer you ll see in the status bar To check the status see the notification Receive files over Bluetooth 1 Pair your phone with the device sending the music 2 On the device sending the music start the file transfer following device s instructions 3 When you receive the Bluetooth notification on yo...

Page 123: ...g only A USB OTG adapter cable if needed 2 Turn the phone and MIDI device on 3 Connect them with the USB cable and adapter if needed 4 Unlock the phone 5 Change the USB connection type to allow MIDI connection a Swipe down from the top of your home screen and touch the Charging this device via USB notification b Touch MIDI Music 114 ...

Page 124: ...hone while charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections Turn off Bluetooth and G...

Page 125: ...ttery optimization on To ensure that apps use your battery only when they need to keep adaptive battery and battery optimization on Check that adaptive battery is on for your phone When you keep adaptive battery on infrequently used apps will run less when you re not using them Your phone will learn how you use apps over time and adjust for best battery life 1 Go to Settings Battery Adaptive Batte...

Page 126: ... To save power your phone will Switch your background to Dark theme Lower the refresh rate Turn off Live Caption Wait until you look at an app to refresh its content like email or news Stop using Location services when your screen is off Stop apps from doing things in the background like listening for you to say Hey Google When the phone is in Battery Saver mode you ll see in the status bar Turn B...

Page 127: ...n quick settings then touch hold 2 Touch Battery Saver 3 Make sure Turn off when charged is on Show battery percentage in status bar To show the percentage of battery power remaining in the status bar 1 Go to Settings Battery Or open quick settings then touch hold 2 Turn Battery percentage on Battery 118 ...

Page 128: ...ly offer free storage that can be expanded with a paid subscription once you reach the free storage limit Or you can manage your free storage by removing files you no longer need to make space for new ones Apps like Drive and Photos let you easily back up media to cloud storage Manage phone storage Free up space by scanning To scan your phone for old and unused items to remove like downloads and u...

Page 129: ... and select a duration Find downloaded files You can download files and store them on your phone including Photos videos and documents you save from emails or texts Books movies or other content that you buy from Play Store and save for offline viewing Other files or images you download from the web When the file has finished downloading you ll see in the status bar Touch the notification to open ...

Page 130: ...u can store songs from your library in the cloud for free with Google YT Music not available in all countries Then you can instantly listen to your tunes wherever you are You can upload music from your iTunes library Windows Media Player library My Music folder or any folder on your computer To upload your music 1 On your computer visit music youtube com 2 Click on your profile picture Upload musi...

Page 131: ...a usage then adjust options for photos videos and roaming Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Scan documents and make copies Scan document to Drive You can scan important docum...

Page 132: ...e document title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders Each widget saves to a single folder on Drive So add multiple widgets one for each fol...

Page 133: ...network get the password from the business or organization To connect using a QR code next to Add network touch and scan the code If the network is hidden you need to set it up before it will appear in the list of available networks Change share remove networks Change 1 Open quick settings then touch hold 2 In the list of nearby networks To connect to a different network touch its name To change s...

Page 134: ...password and enter the password 3 Touch Advanced options and change Hidden network to Yes 4 Touch Save The hidden network is now visible in the list of available networks and if you weren t connected to Wi Fi previously you re now connected 5 If you were connected to Wi Fi when you added the hidden network in the list of available networks touch the name of the saved network then touch Connect Use...

Page 135: ...und data Even when you re not actively using them most apps use data in the background to sync information and deliver notifications To conserve data when you re running low you can use Data Saver to turn off background data for all apps Or to restrict background data used by an app indefinitely you can turn off background data specifically for that app Notifications only when you open the app Whe...

Page 136: ...support data sharing If you don t know contact your carrier Set up Wi Fi hotspot 1 Check that cellular data is on If cellular data is off your phone doesn t have an internet connection to share 2 Go to Settings Network internet Hotspot tethering 3 Touch Wi Fi hotspot and do any To make it easier to identify your hotspot when connecting to it change the network name for your hotspot To prevent othe...

Page 137: ...e hotspot s password Tip The first time you turn the hotspot on is added to quick settings After that just swipe the status bar down and touch to turn the hotspot off on Manage hotspot connections To see the number of devices connected to your hotspot In quick settings look below Or go to Settings Network internet Hotspot tethering and look under Wi Fi hotspot By assigning a password for your hots...

Page 138: ... password 1 Go to Settings Network internet Hotspot tethering 2 Touch Wi Fi hotspot 3 Touch Advanced Hotspot password to see the current password 4 To change the password type over the current password Note Although you can turn off passwords for your hotspot keeping a password prevents unauthorized usage of your cellular data USB tethering To connect a device to the internet using your phone s ce...

Page 139: ... virtual private network VPN lets you access files on a secure network like an office network with a firewall Contact your network administrator for VPN settings and any additional apps or requirements To set up a VPN connection 1 Go to Settings Network internet 2 Touch Advanced VPN If prompted set a screen lock PIN or password 3 Touch 4 Choose the type of VPN and enter settings from the network a...

Page 140: ...h If they don t touch Cancel verify the name of the device you want to pair with and try again If your device shows a passkey like 0000 or 1234 enter it on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instruc...

Page 141: ...sharing options on or off 4 On the paired device or in the device s app look for Bluetooth settings to review and adjust For more information see the paired device manufacturer s instructions Reconnect with Bluetooth device 1 Open quick settings and touch to turn it on 2 Turn on the Bluetooth device Turn off Bluetooth scanning When Bluetooth is off your phone can still scan and automatically conne...

Page 142: ...ice 1 On the device you want to connect set up Wi Fi Direct For instructions see that product s user guide 2 On your phone go to Settings Network internet Wi Fi Wi Fi preferences 3 Touch Advanced Wi Fi Direct You ll see a list of Wi Fi Direct devices that are within range and compatible 4 Touch the device s name to connect Make contactless payments Only some versions of this phone sold in certain ...

Page 143: ...f this phone sold in certain countries support this feature NFC near field communication makes it easy to securely share with sources you trust without having to type a lot of information or struggle with pairing Turn NFC on 1 Go to Settings Connected devices Connection preferences 2 Touch NFC and turn it on If you don t see this option then your phone doesn t support NFC Share content between dev...

Page 144: ...NFC is on by glancing at your status bar 1 Go to Settings Connected devices 2 Turn NFC icon on When NFC is on you ll see in your status bar Turn NFC off Go to Settings Connected devices Connection preferences and turn NFC off Connected devices 135 ...

Page 145: ...rt the Ready For Assistant app then do any of the following To set the initial size of the Ready For desktop after connecting with the PC click Settings To have your PC use the phone s data connection when using a USB connection check Share your mobile data For best performance use this option if your phone has a 5G data connection Not all carriers support mobile data sharing 4 Use the Ready For s...

Page 146: ...in to taskbar 2 To unpin right click the shortcut in the taskbar then select Unpin from taskbar Manage notifications To prevent the mobile desktop from showing notifications click Desktop settings Advanced then turn on Block notifications You can always click to view notifications sent to your phone Copy files between PC and phone While your phone is connected to your PC you can copy files and tex...

Page 147: ... and more tasks On the mobile desktop keep the webcam window open during video calls If the window is closed during the video call turn the camera off and on to re open the window Fix a problem Wi Fi connection with PC not stable The icon in the mobile desktop taskbar shows the Wi Fi connection status If the connection becomes unstable try using a different Wi Fi network or use a USB connection Ca...

Page 148: ...ection choose an experience Mobile desktop Use your phone and mobile apps on an external display with multiple windows for a more productive workspace Browse with multiple tabs Use email and other apps in full screen desktop mode TV Enjoy hit TV shows and videos anywhere by bringing the power of your Motorola phone to the big screen Whether you want to have a better viewing experience on the go or...

Page 149: ...ch Show bubble Click icon on current experience screen Touch and hold icon in lower right corner of trackpad Use phone screen as trackpad If a Bluetooth mouse is not paired with your phone your phone screen becomes a trackpad when you connect it to an external display If you don t see the trackpad touch the No mouse Use your trackpad notification on your phone To choose a different Ready For exper...

Page 150: ...ray to launch phone apps Apps that are not compatible with external displays may be used only on your phone Search internet View select or close apps that are running on the external display Go to the Mobile desktop home screen Lock the external display and phone screen To unlock the external display unlock your phone screen or use a Bluetooth mouse to enter PIN on external display Click icon then...

Page 151: ...Mobile desktop settings are independent of your phone settings To change Mobile desktop settings 1 From the Mobile desktop click 2 Do any of the following Click Wallpaper to choose a different wallpaper or click My photos to use your photo as a wallpaper Click Screen timeout to specify when the external display sleeps The phone locks after both the phone display and external display timeout Click ...

Page 152: ...ence 4 Use your phone as a trackpad or a Bluetooth mouse to select the video call app you want to use To use a different video app install it on your phone 5 Use your video app to start or join a video call 6 If your video app supports switching between front and rear cameras you can switch cameras from the app then position the dock as needed 7 To adjust camera settings click in the Mobile deskto...

Page 153: ...nt or rear camera has multiple sensors choose which sensor you want to use Subject tracking works best when subjects are within 2m from the phone and within an angle of view up to 107 degrees when using rear cameras 4 Adjust Tracking sensitivity to control how quickly the camera zooms when a subject moves 5 Increase the Region of interest to fill more of the field of view with the subject Decrease...

Page 154: ...to open controller compatible games in full screen mode For the best gaming experience use an HOGP Bluetooth HID Over GATT Protocol controller Controller shortcuts L1 R1 Start opens Media center A opens an app B goes back Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV showing all apps and screens you use on your phone you must Use a TV with Chromecast built in Or p...

Page 155: ...n still make and receive calls and use your phone s other features To stop casting In the app that s casting touch and touch the option to disconnect From the notification touch Cast personal media with Wi Fi Direct If your TV supports Wi Fi Direct set up a connection between your phone and TV so that you can view or play media from your phone For information about using Wi Fi Direct after you ve ...

Page 156: ...or troubleshooting information Netflix Amazon Prime Video YouTube Google TV Share files and links with nearby Android phones Share content easily and securely You can share things like photos or videos contacts documents and links Send them to another Android phone near you without using an internet connection Turn sharing on off To turn it on 1 On your phone make sure Bluetooth and Location are t...

Page 157: ...ted devices Connection preferences Nearby Share 2 Touch Device visibility and choose who can see your phone for sharing All contacts Your phone is visible to your contacts who are nearby while your screen is on and unlocked Some Contacts Your phone is visible to nearby contacts you choose while your screen is on and unlocked Hidden Your phone is only visible when Nearby Share is open If a contact ...

Page 158: ... File transfer Or to transfer only photos and videos touch PTP Transfer files On a Windows computer 1 Ensure the phone is properly connected to the computer using the steps above If you don t unlock the phone and change the USB connection to allow file transfers you won t see any files on your phone 2 On your computer open File Explorer click the name of your phone and navigate to its internal sto...

Page 159: ...your printer are connected to the same network If your printer supports Wi Fi Direct set up a direct connection between the phone and printer 2 Go to Settings Connected devices Connection preferences Printing 3 Touch Default Print Service to automatically find your printer Once your printer is found it is ready to print If your printer isn t found in Default Print Service 1 Touch Add service 2 In ...

Page 160: ...videos consider these factors Resolution high versus low of the photo or video high resolution uses more data Number of photos to share one photo or a few or an entire vacation album Whether you want to share on the internet or from device to device Length of availability for sharing Ways to share Method Description Nearby Share Good for Sharing securely with nearby people who have Android phones ...

Page 161: ...friend or group Things to consider Some email providers limit attachment sizes For large files upload the file to a cloud storage and email the link instead of the file Email attachments remain available for download until the recipient deletes the email Learn how Cloud Good for Sharing high resolution photos multiple photos entire albums and videos Controlling sharing via links Controlling how lo...

Page 162: ...e it or turn off sharing Things to consider Understand social network privacy and sharing policies before you post Review updates to social network privacy and sharing policies often Requires a Wi Fi or cellular data connection Bluetooth Good for Sharing from phone to phone or other connected device Fast sharing Things to consider Your phone must be paired and connected with another device Connect...

Page 163: ...cted as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install or update it you...

Page 164: ...the bottom of the list touch Manage 3 Do one of the following To stop all notifications from an app turn it off To stop certain notifications from an app touch the app name then turn notifications or off for each category To stop an app from showing notifications as a banner across the top of an unlocked screen like those for incoming calls touch the app name if needed touch the notification type ...

Page 165: ...ome apps let you do this Change notification volume To adjust the volume level of all notifications 1 Press a Volume button and on the screen touch 2 Adjust the Ring volume slider Change notification sound To change the sound for all app notifications 1 Go to Settings Sound vibration Advanced Default notification sound 2 Do one of the following To change it choose a new sound To turn notification ...

Page 166: ...Advanced 3 Turn Allow notification snoozing on Control notification dots and bubbles Some conversations can appear as bubbles floating on top of other apps and your home screen for easy control To turn bubbles on or off for all apps 1 Go to Settings Apps notifications Notifications 2 Touch Bubbles and turn them on or off You can control whether app icons show dots to alert you about unread notific...

Page 167: ...llow details and instead hide sensitive content from specific apps 3 To change which notifications show on your lock screen show all hide notifications from apps you silenced or hide all touch Notifications on lockscreen To hide sensitive content from specific apps 1 Set lock screen notifications for all apps to Show conversations default and silent 2 Touch hold the app icon then touch Notificatio...

Page 168: ...mporarily to the dark background until the phone has charged Turn it on or off 1 Go to Settings Display 2 Turn Dark theme on or off Tip To add Dark theme to quick settings open quick settings touch then drag the tile where you want it Set a schedule 1 Go to Settings Display 2 Touch Schedule then select one To start and stop at specified times touch Turns on at custom time and enter times To use fr...

Page 169: ...t the filter intensity 1 In quick settings touch hold 2 Use the slider to adjust the intensity of the amber filter Stop screen flicker If you re using your phone in dark environments and the screen flicker is irritating your eyes use Flicker prevention To turn it on or off 1 Go to Settings Display 2 Turn Flicker prevention on or off Change display style Create custom themes for your display with u...

Page 170: ...y correctly do either to close and restart the app Open recent apps and swipe it from the list then reopen the app Restart the phone then reopen the app If you re using an app and want to toggle full screen on or off you can do it from the recent apps list 1 Drag up from the bottom of the home screen hold then release Or touch if you re using 3 button navigation 2 Touch Full screen to switch it on...

Page 171: ...ve To dismiss drag the app icon to Dismiss Change Peek Display settings 1 Go to Settings Display Advanced Peek Display Or open the Moto app and touch Display Peek Display 2 Touch Settings and do any of the following To see a black background for these notifications instead of an animated one that fades in and out turn Animated background off To see these notifications by tapping on the screen turn...

Page 172: ...u look away Your screen won t dim or sleep when you re looking at it Your screen will sleep sooner when it doesn t see you saving battery In certain lighting conditions your phone may have difficulty detecting when you ve looked away To turn on Attentive Display 1 Go to Settings Display Advanced Or open the Moto app and touch Display 2 Touch Attentive Display and turn the feature on or off Stop au...

Page 173: ...emperature you select will be overridden if you re using Night Light Tips If colors don t appear as you expect troubleshoot the issue here If you re color blind use color correction instead Adjust refresh rate The action you see on your screen is a series of frames strung together like a movie A higher display refresh rate shows more frames per second making the action smoother and more responsive...

Page 174: ... settings touch hold Or go to Settings Display Advanced Screen record If you re playing a game and Gametime is on touch then touch hold 2 Select options for viewfinder size resolution and limits on recording time and file size 3 To show screen touches turn Record touch points on Set lock screen preferences Limit lock screen notifications If you ve set a pattern PIN or password you can control whic...

Page 175: ...nter your PIN pattern or password But sometimes you need to trade convenience for more security You can temporarily tighten locks and prevent lock screen notifications To set it up 1 Go to Settings Display Advanced Lock screen 2 Turn Show lockdown option on To use it 1 Touch hold the Power button 2 Touch Lockdown Your fingerprint sensor and automatic unlock settings are disabled and notifications ...

Page 176: ...ck settings Touch Then drag the Location tile where you want it Review apps using your location To see which apps have recently accessed your location 1 Go to Settings Location 2 Under RECENT LOCATION REQUESTS review the list of apps that recently received your location 3 To prevent an app from accessing your location a Touch App access to location b Touch the app name c Select Deny Review service...

Page 177: ... are causing the issue and uninstall as needed If location works correctly in safe mode a 3rd party app is probably causing the issue A lot of apps use your phone s location If these apps end up with corrupted files it can affect your phone s location too Problem Location isn t accurate Turn accuracy on 1 Go to Settings Location 2 Touch Advanced Google Location Accuracy 3 Turn Improve location acc...

Page 178: ...pattern to unlock the phone make online and in store purchases and sign into banking and financial apps You can add and remove fingerprints Fingerprints Are created from features of your fingertip converted to a mathematical representation and then encrypted and stored only on the phone No fingerprint images are ever stored Are never shared with Google or Motorola Are never shared with other apps ...

Page 179: ...here aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Be ready to find a lost phone Make sure your phone can be found Find My Device allows you to remotely locate lock and erase your phone If you ever need to find your phone your phone will need to Be turned on Be signed in to a Google account Be connected to mobile data or Wi Fi Have location services ...

Page 180: ...ome screen Swipe Swipe up This prevents accidental dialing but doesn t secure the phone Lock Pattern Draw a pattern on a grid PIN Enter a four to sixteen digit numeric code Longer PINs are more secure Password Enter four to sixteen letters digits or symbols for the password A long strong password is the most secure option When you re using any of the 3 locks you can also unlock with your fingerpri...

Page 181: ...1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Lock after screen timeout then select a duration Stop Power button from instantly locking You can manually lock your phone by pressing the Power button If you want the Power button to turn off the screen but not lock it 1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Power button instantly locks off After the screen turns ...

Page 182: ... Advanced Trust agents and enable Smart Lock 4 Unlock your phone then touch Trusted devices ADD TRUSTED DEVICE 5 Touch a device to select it from the list of connected devices Tip If your device isn t in the list make sure you are paired with it When the phone is connected to the device the phone automatically unlocks Remove trusted devices 1 Go to Settings 2 Touch Security Smart Lock 3 Unlock you...

Page 183: ...s grayed out go to Settings Security Device admin apps and disable the device administrator 4 Unlock your phone then touch Face Unlock 5 Follow the onscreen instructions Be sure to frame your entire face with the outline Whenever you turn on or wake the phone it will search for your face and unlock when it recognizes you Face matching data is stored securely on the phone Unlock your phone Show you...

Page 184: ...Touch Security Smart Lock If you don t see Smart Lock try the following Update Google Play services In the Google Search widget on your home screen search for Google Play services then touch the app to open it Go to Settings Security Advanced Trust agents and enable Smart Lock 4 Unlock your phone then touch Trusted places 5 Set up your places If you added Home or Work locations in Maps touch the l...

Page 185: ... touch the app to open it Go to Settings Security Advanced Trust agents and enable Smart Lock 4 Unlock your phone then touch On body detection 5 Turn it on Use fingerprint security Set up fingerprint security Use the fingerprint sensor to unlock your phone make fast and secure online and in store purchases and sign into bank and finance apps 1 Go to Settings Security 2 Touch Fingerprint 3 Follow t...

Page 186: ...e fingerprint to sign in to apps To use the fingerprint sensor with third party apps Be sure the app supports fingerprint recognition Install the app and open its settings to adjust options like enabling fingerprint unlock Consult the app s help info for more instructions Why am I still asked for PIN pattern For maximum security you still need to enter your pattern PIN or password Every time you p...

Page 187: ...and RAM cleaners 5 Reset the phone Pin an app screen Turn on pinning Use pinning to keep the current app in view until you unpin it For example you can pin a game and your child cannot navigate anywhere else on your phone You can set up a pattern PIN or password required to unpin 1 Go to Settings Security Advanced App pinning 2 Turn screen pinning on 3 By default you must always enter your pattern...

Page 188: ...ARD LOCK touch the SIM name 4 Turn Lock SIM card on 5 Enter your carrier provided PIN and follow the onscreen instructions Unlock SIM card When prompted enter the PIN used to set up the SIM lock Caution If you enter an incorrect PIN multiple times the SIM will be disabled If you accidentally disabled SIM If you enter an incorrect PIN multiple times the SIM will be disabled Contact your carrier for...

Page 189: ...e open the Play Store app and touch your profile icon Manage apps device Add email or app account Accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add account 3...

Page 190: ... apps with your Google account About syncing What sync does When your phone syncs your Google apps refresh their data and you get notifications about updates Which apps sync By default apps made by Google sync automatically You can turn auto sync off and back on for individual apps Whether other apps not made by Google can sync varies by app If you turn off auto sync Turning off auto sync doesn t ...

Page 191: ... 1 Go to Settings Accounts 2 Turn Automatically sync app data off To collect messages email calendar or other app updates you ll need to sync the accounts manually Tip Turning off auto sync can help save battery life To start auto sync after your battery recharges turn it back on Sync manually 1 Go to Settings Accounts 2 Touch the account name 3 Touch Account sync Sync now Fix a problem Select an ...

Page 192: ... more from Google about Viewing and controlling what information is collected search YouTube recordings of your voice commands location Deleting your search history and other activity Reviewing your location history Any other questions about your account Other settings Accounts 183 ...

Page 193: ...u expect troubleshoot the issue here Magnify the screen You can magnify the screen by triple tapping it or by swiping up from the bottom of the screen with two fingers If you re using 3 button navigation you can add to magnify Set it up To set up the way to start zoom in and stop zoom out magnification 1 Go to Settings Accessibility Magnification 2 Turn Magnification shortcut on When magnification...

Page 194: ...ation sounds You can assign a ringtone for notifications from specific apps You can also control sounds that notify you of other events 1 Go to Settings Sound vibration Advanced 2 To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger turn Charging sounds and vibration on If you don t want any of these sounds just turn them off Use TalkBack to read s...

Page 195: ...kBack shortcut then select keys or gesture More assistance You can also Use voice commands Dictate text instead of typing Hearing assistance Caption all speech This feature is available only in English Your phone can automatically caption videos podcasts audio messages and recordings Turn captions on off Press hold a Volume button then turn it on or off If you don t see this icon change caption se...

Page 196: ...lity 3 Turn Hearing aids on During a call hold the phone to your ear then rotate or move it to get the best position for speaking and listening Use real time text RTT during calls Not all carriers support this feature Real time text RTT lets you use text to communicate during a phone call Your phone sends text as you type and the recipient can read your message while you write RTT Uses call minute...

Page 197: ...TY device 1 Touch 2 Touch Settings Accessibility TTY mode 3 Select a mode TTY Full Type and read text on your TTY device TTY HCO Type text on your TTY and listen to voice replies on your phone TTY VCO Speak into your phone and read text replies on your TTY 4 Connect your phone and TTY with the audio cord that came with your TTY Use accessibility shortcuts Use accessibility menu Get quick access to...

Page 198: ...ility tools to use this icon touch hold it to switch between tools 2 Choose an option from the menu Press Volume buttons to start stop TalkBack You can press the Volume buttons to turn the screen reader TalkBack on or off To enable the shortcut 1 Go to Settings Accessibility TalkBack 2 Turn TalkBack shortcut on To use the shortcut Press and hold the Volume Up and Down buttons at the same time for ...

Page 199: ...ht 3 Select the height you want Adjust keyboard sounds To control whether your keyboard makes sounds 1 On the keyboard touch 2 Touch Preferences 3 To hear sounds when you type turn Sound on keypress on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you prefer not to use it or ...

Page 200: ...formation from Contacts Turn off auto correction 1 On the keyboard touch 2 Touch Text correction 3 If you don t want words corrected while you type turn Auto correction off Use multiple languages Change display language You selected the language for your phone during set up To change it 1 Go to Settings System Languages input Languages 2 Touch hold the language you want and drag it to the first po...

Page 201: ... AI that learns which apps you use most then manages your phone s memory more efficiently so that they open faster To turn this feature on or off 1 Go to Settings System Performance 2 Adjust settings To allow AI to learn your usage patterns to help open apps faster turn Quick launch on To use phone storage to extend RAM and improve performance turn RAM boost on Restart your phone to apply the new ...

Page 202: ...move one touch the icon on the top row To rearrange them touch hold an icon until you feel a vibration then drag to a new position Open camera with Power button You can customize the Power button so that pressing it twice opens your camera 1 Go to Settings System Gestures 2 Touch Quickly open camera and turn it on Change System navigation You can select which navigation option to use for moving be...

Page 203: ...a Open your camera instantly from any screen even your lock screen with Quick capture Twist your phone twice like this Your viewfinder opens and you re ready to shoot Twist twice again to switch to the front selfie camera If you don t want others to access your camera you can turn Quick capture off But if you use a screen lock don t worry only your Camera app is accessible To view existing photos ...

Page 204: ...g Wi Fi passwords and permissions Photos and videos synced to your Google Photos library not to Google Drive SMS text messages if using Messages Tip Back up over Wi Fi to prevent cellular data charges Not all apps back up data automatically Check with the app developer To automatically back up to Google Drive 1 Go to Settings System Advanced 2 Touch Backup 3 Turn Backup by Google One on 4 If you h...

Page 205: ...s To learn about managing phone backups from a computer read Google s help Restore backed up data When you add your Google account to a phone photos contacts settings and app data that you previously backed up to that account are restored onto the phone Other settings System 196 ...

Page 206: ... Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests When shar...

Page 207: ... 6 Select the option to switch to that user then touch Set up now 7 Give the phone to the new user to set up the profile Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Touch the user s name 3 To prevent the user from making calls or sen...

Page 208: ...Add guest 3 To allow the guest to make calls switch on Turn on phone calls 4 Touch the option to switch to guest mode 5 If you ve lent your phone to a guest previously touch Start over to clear the last guest settings or touch Yes continue to keep last guest settings End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All data ...

Page 209: ...ne 2 See IMEI for your number 3 Record and save the number where you can easily access it You can also find your IMEI number by dialing 06 in the Phone app On some phones the MEID HEX number is your IMEI number If your phone doesn t turn on check the box it came in or the receipt for the IMEI number Find legal and product information To view the electronic regulatory label for your phone go to Set...

Page 210: ...frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System updates 3 Check for app updates Open the Play Store app and touch your profile icon Manage apps device 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it If ...

Page 211: ...eboots your phone 2 Charge the phone If your phone has a sign of life indicator look for a white light near the top front of the phone This indicates that the phone is charging but battery is too low to power the screen If you re having trouble charging try these troubleshooting steps 3 If you don t see a battery icon after you plug your phone in to charge the issue could be with your screen Check...

Page 212: ...ur screen goes black when the phone rings so you can t answer the call clear data for the Phone app If your screen lags or blurs motion between actions raise your refresh rate If your phone freezes stops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 min...

Page 213: ...f the screen shows warmer tones than usual check quick settings to see if Night Light is on and turn it off If certain colors appear diminished or their hues are different go to Settings Accessibility Color correction and turn Use color correction off If colors are distorted or you see screen noise go to Settings Display Flicker prevention and turn it off Background turned dark light Go to Setting...

Page 214: ...r SIM slot 4 Contact your carrier to make sure your account is set up properly 5 Ask your carrier to replace the SIM card 6 Perform an external phone reset No signal 1 If you usually have a signal but the status bar shows in your current location move to another area where you can receive a signal like outdoors If you re uncertain whether your carrier provides service in that location check the co...

Page 215: ...ce 5 If you re using a ringtone that you installed try using a ringtone that came with the phone 6 Use safe mode to see if apps you installed are causing the issue and uninstall as needed Begin with application types like launchers task killers or anti virus apps Can t answer ringing phone 1 Clear the data for the Phone app Touch hold then touch Storage cache Clear storage Consistent busy signal O...

Page 216: ...p to automatically lock your screen during calls search for call screen lock on Play Store 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed 5 Check if a software update is available for your phone 6 Reset the phone People can t hear me on calls 1 Check that nothing is covering the microphone If you are using a case cover or screen protector remove it and s...

Page 217: ...ering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check that the protective film that ships with the phone has been removed 2 While in a call try using the speakerphone or a wired headset to see if the sound quality improves If it doesn t the issue is probably network signal strength instead of hardware 3 Turn your phone off and th...

Page 218: ...e status bar down b On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Phone gets hot while charging The TurboPower charger which provides efficient rapid charging can cause the battery to heat up which is normal If the battery reaches 111 degrees F the charging rate slows down Once th...

Page 219: ... life may vary day to day depending on what you re doing If your battery is draining faster than expected If your battery life seems shorter than usual a quick and easy step is to reboot your phone especially if you haven t turned it off in longer than a week 1 Press and hold the Power button 2 Touch Restart 3 Plug your phone in and charge it normally Tip You can adjust settings to extend your bat...

Page 220: ...eck the basics 2 Make sure the phone and Bluetooth device are in discovery mode 3 Refresh the available devices list a Go to Settings Connected devices b Touch Pair new device 4 Check if a software update is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can ...

Page 221: ...phone and on the Bluetooth device and charge if needed Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery is low 2 Adjust positioning Make sure you are wearing or positioning the device appropriately Keep metal objects such as keys or coins away from the phone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notifications the...

Page 222: ... your phone 2 Check if a software update is available for your phone 3 Check that the Wi Fi router firmware is up to date 4 Reset the phone s network connections 5 Reset the phone Connection drops After each troubleshooting step check to see if the issue is fixed 1 Turn off Wi Fi scanning 2 Set Wi Fi to always remain connected even when the phone sleeps 3 Forget the network connection Then set up ...

Page 223: ... sites 1 Power cycle your computer or tablet 2 Make sure the browser version is up to date Can t transfer files or connect to computer If you re having problems using a USB connection to connect your phone to your computer try these troubleshooting steps Check your computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart your...

Page 224: ...3 To test the USB port on your computer connect a different device to your computer Fix a problem Bluetooth Wi Fi USB issues 215 ...

Page 225: ...account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account to sync ...

Page 226: ...e issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache and data for the Contacts app a If you ve saved any contacts since you last sync...

Page 227: ... and try using the app again 3 Update the app 4 Force stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer a Open the Play Store app b Touch your profile icon My apps games c T...

Page 228: ...always occurs when you zoom a digital photo If you use zoom during the shot itself pixelation will be more evident If you re indoors and taking a panoramic photo switch to regular mode Panorama works best for outdoor shots the algorithm that stitches the images together isn t optimized for indoor up close shots Accidentally deleted photos You can try to recover recently deleted photos If recovered...

Page 229: ...lear the cache and data for the Camera app Error Trash is full If you re getting messages about the trash being full 1 Open the Photos app 2 Touch Library Trash 3 Touch Empty trash 4 Touch Delete permanently to confirm the deletion Messaging problems If you re having problems sending or receiving messages try the following 1 Check for updates to your messaging app 2 Check if a software update is a...

Page 230: ... stopped 1 Check that you have not disabled permissions for the Messages app If any permissions are turned off turn them on and try using the app again 2 Force stop the app This completely shuts down the app including any background services that may be causing your issue 3 Uninstall any recent app updates Touch hold then touch App info Uninstall updates 4 Clear the app s cache This frees up space...

Page 231: ... the app s cache Gmail problems For help with Gmail read Google s troubleshooting information Play Store problems For help with Play Store read Google s troubleshooting information Fix a problem App issues 222 ...

Page 232: ... updates Security updates contain fixes and improvements from Google for your current version of the Android operating system Motorola provides these updates to most phones on a regular basis Android OS updates are new versions of the Android operating system Motorola provides OS updates from Google to eligible phones as soon as possible To see if an OS update will be available for your phone or i...

Page 233: ...es Downloaded apps Before you reset 1 Back up your data If your phone works and you can unlock it If you aren t automatically saving your photos and videos to your Google Photos library back them up now or copy them to a computer Make sure that any changes you made to contacts or calendar are synced to an account 2 Make sure you have your security information The username for a Google account on y...

Page 234: ...ess the Power button to restart in Recovery mode 6 If you see an Android robot with a red exclamation mark press hold the Power button and while holding it down press release the Volume up button 7 Use the Volume buttons to scroll to Wipe data factory reset then press the Power button to select it 8 Use Volume buttons to scroll to Factory data reset then press the Power button to select it Allow s...

Page 235: ...Learn to use an app Open the app and touch or Help Phone issue Visit mobilesupport lenovo com for solutions user forums live contact options Fix a problem Maintenance procedures 226 ...

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