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Motorola CORDLESS PHONE-MA361 Start Here Manual Download Page 54

T

roubleshooting

50

Troubleshooting

What to do if...

The phone 

doesn’t work at 

all (no lights, no 

dial tone)

• Check the power and phone connections. Is 

the power cable plugged in at both ends? 
Phone cable? 

• Check the battery. Is it charged? Does it fit 

properly? 

No dial tone

• Check the items listed above. 
• Move closer to the base. 
• Verify dial tone using another phone. If you 

have no dial tone on that phone, contact your 
phone company. 

• Disconnect the phone and reconnect it at a 

different phone and power outlet. 

MA360Book.book  Page 50  Thursday, October 17, 2002  11:10 AM

Summary of Contents for CORDLESS PHONE-MA361

Page 1: ...Start Here MA360 Series Cordless Phone 020222 O MA360Book book Page 1 Thursday October 17 2002 11 10 AM ...

Page 2: ...MA360Book book Page 2 Thursday October 17 2002 11 10 AM ...

Page 3: ...n you hear a dial tone press Talk to turn it off 2 Press chan The handset plays a voice menu listing the buttons you can press Ñ Erase message Review message each press goes back one message Play or stop playing a message Skip message _ Turn the answering machine on or off Repeat the voice menu MA360Book book Page 3 Thursday October 17 2002 11 10 AM ...

Page 4: ..._________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ MA360Book book Page 4 Thursday October 17 2002 11 10 AM ...

Page 5: ... clear screen Mute or unmute microphone delete phone numbers chan Use if you hear interference or static Redial last called number Talk Make or answer a call hang up Scroll up Scroll down Earphone jack mem Store phone number in memory flash Enter settings use for custom calling services Place call on hold Welcome MA360Book book Page 1 Thursday October 17 2002 11 10 AM ...

Page 6: ...n your purchase of a Motorola product Product registration is an important step toward enjoying your new Motorola product Registering helps us facilitate warranty service and permits us to contact you should your Motorola product require an update or other service Registration is not required for warranty coverage To register your product on line visit www motorola com warranty cordless MA360Book ...

Page 7: ...firm warranty status MOTOROLA the Stylized M Logo and all other trademarks indicated as such herein are trademarks of Motorola Inc Reg U S Pat Tm Off All other product or service names are the property of their respective owners 2002 Motorola Inc All rights reserved Personal Communications Sector 1500 Gateway Blvd Boynton Beach FL 33426 8292 6881040B55 A MA360Book book Page 3 Thursday October 17 2...

Page 8: ...stalling the Phone on a Wall 25 Setting Up the Phone 29 Using the Handset 32 Making a Call 32 Answering a Call 32 Adjusting the Volume 32 Ending a Call 33 Redialing a Number 33 If You Hear Interference on the Line 33 How to Find a Lost Handset 34 Saving a Number in Memory 35 Dialing a Number from Memory 38 Deleting Numbers from Memory 39 Using Caller ID 39 MA360Book book Page 4 Thursday October 17...

Page 9: ... 43 Turning the Answering Machine On and Off 44 Setting the Number of Rings 44 Setting the Day and Time 45 Recording an Outgoing Announcement 46 Recording a Voice Memo 46 Checking Messages from the Handset 47 Checking Messages Remotely from Another Phone 48 Changing Your Security Code 48 Screening Messages 49 Erasing Messages 49 Troubleshooting 50 Warranty 53 MA360Book book Page 5 Thursday October...

Page 10: ...ules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details Notification of the Local Telephone Company On the bottom of this equipment is a label that contains among other information a product identifier in the form U...

Page 11: ... areas the sum of the RENs of all devices connected to one line should not exceed 5 To be certain of the number of devices you may connect to your line as determined by the REN contact your local telephone company Notes This equipment may not be used on coin service provided by the telephone company Connection to party line service is subject to state tariffs Contact the state public utility commi...

Page 12: ...ny upon permanent disconnection of your telephone from your line The FCC requires that you connect your cordless telephone to the nationwide telephone network through a modular telephone jack USOC RJ11C RJ11W or RJ14C RJ14W Rights of the Telephone Company Should your equipment cause trouble on your line which may harm the telephone network the telephone company shall where practicable notify you t...

Page 13: ...uation 3 Inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68 FCC Rules and Regulations The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary mo...

Page 14: ...sired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction...

Page 15: ...y to correct the interference with one or more of the following measures Reorient or relocate the receiving antenna that is the antenna for the radio or television that is receiving the interference Reorient or relocate and increase the separation between the telecommunications equipment and the receiving antenna Connect the telecommunications equipment into an outlet on a circuit different from t...

Page 16: ... from the U S Government Printing Office Washington D C 20402 Please specify stock number 004 000 00345 4 when ordering copies The FCC requires this product to be serviced only by Motorola or its authorized service agents Changes or modifications not expressly approved by Motorola could void not only the user s authority to operate the equipment but also the limited warranty Hearing Aid Compatibil...

Page 17: ...a heating register or over a radiator Ensure that proper ventilation is provided at the installation site 2 Do not use while wet or while standing in water 3 Do not use this product near water for example near a bath tub kitchen sink or swimming pool 4 Do not allow anything to rest on the power cord Place the power cord so that it will not be walked on 5 Never insert objects of any kind into the p...

Page 18: ...ce or repair work is required contact the Motorola address found in the back of this user s guide 8 Do not overload wall outlets and extension cords 9 Avoid using during an electrical storm Use a surge protector to protect the equipment 10 Do not use this cordless phone to report a gas leak especially if you are in the vicinity of the gas line MA360Book book Page 14 Thursday October 17 2002 11 10 ...

Page 19: ...ct The product has been exposed to rain or water Do not retrieve the handset or base until after you have unplugged the power and phone from the wall Then retrieve the unit by unplugged cords The product has been dropped or the cabinet has been damaged The product exhibits a distinct change in performance MA360Book book Page 15 Thursday October 17 2002 11 10 AM ...

Page 20: ... marking label If you are unsure of the power supply to your home consult with your dealer or local power company 5 Do not place this product on an unstable cart stand or table This product may fall causing serious damage to the product 6 Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and will often require exten...

Page 21: ...g other power supplies may damage the unit 9 Because cordless phones operate on electricity you should have at least one phone in your home that isn t cordless in case the power in your home goes out 10 To avoid interference to nearby appliances do not place the base of the cordless phone on or near a TV microwave oven or VCR MA360Book book Page 17 Thursday October 17 2002 11 10 AM ...

Page 22: ...ng Started Before you can make or answer calls you need to install and set up your cordless phone The next few pages walk you through the installation and setup process MA360Book book Page 18 Thursday October 17 2002 11 10 AM ...

Page 23: ...Getting Started 19 Installing the Belt Clip Insert the tabs of the belt clip into the slots on the handset MA360Book book Page 19 Thursday October 17 2002 11 10 AM ...

Page 24: ...at came with your phone or an authorized replacement recommended by the manufacturer Keep batteries out of the reach of children Remove batteries if storing over 30 days Do not dispose of batteries in fire which could result in explosion The rechargeable batteries that power this product must bedisposedofproperlyandmayneedtoberecycled Refer to your battery s label for battery type Contact your loc...

Page 25: ...y door 2 Plug the battery connector into the receptacle in the battery compartment 3 Insert the battery into the battery compartment and replace the battery door Red Black Slide battery door downto remove MA360Book book Page 21 Thursday October 17 2002 11 10 AM ...

Page 26: ...Getting Started 22 4 Plug the power cord into the back of the answering machine and into an outlet MA360Book book Page 22 Thursday October 17 2002 11 10 AM ...

Page 27: ...e charge in use LED lights 6 Charge the battery for at least 12 hours Do not plug the phone cord into the phone jack until the battery is fully charged r e v iew s k i p charge in use mem mute 1 2 3 4 5 6 7 8 0 9 MA360Book book Page 23 Thursday October 17 2002 11 10 AM ...

Page 28: ...Getting Started 24 Installing the Phone on a Desk MA360Book book Page 24 Thursday October 17 2002 11 10 AM ...

Page 29: ...n a Wall 1 Remove the twist tie from the phone cord Do not unfold the cord 2 Untuck both ends of the cord 3 Hold the folded cord at the center and insert it into the back of the bracket MA360Book book Page 25 Thursday October 17 2002 11 10 AM ...

Page 30: ...Getting Started 26 4 Plug the phone cord into the phone jack on the wall 5 Hang the bracket on the phone wall plate MA360Book book Page 26 Thursday October 17 2002 11 10 AM ...

Page 31: ...6 Plug the other end of the phone cord into the jack on the back of the answering machine 7 Plug the power cord into a power outlet if it is not already plugged in MA360Book book Page 27 Thursday October 17 2002 11 10 AM ...

Page 32: ...bs on the wall mount into the four slots on the back of the answering machine and push down r e v iew s k i p charge in use mem mute 1 2 3 4 5 6 7 8 0 9 r e v iew s k i p charge in use MA360Book book Page 28 Thursday October 17 2002 11 10 AM ...

Page 33: ...ling and you subscribe to caller ID service with your phone company Enter your 3 digit area code and press flash If you live in an area with 10 digit dialing 3 digit area code 7 digit phone number or if you do not subscribe to caller ID service with your phone company Press flash to go to the next prompt do not enter your area code MA360Book book Page 29 Thursday October 17 2002 11 10 AM ...

Page 34: ...ch tone or pulse operation It is recommended that you always choose touch tone dialing unless it is not available in your area touch tone pulse 8 Press flash Note If you select pulse you can still use touch tone menu systems To activate touch tone temporarily for one call press before you dial MA360Book book Page 30 Thursday October 17 2002 11 10 AM ...

Page 35: ...of this guide for information on how to use your cordless phone and set up and use the answering machine CAUTION The long term characteristics or the possible physiological effects of Radio Frequency RF electromagnetic fields have not been evaluated by UL If you are concerned with the risk of RF exposure you may want to limit the duration of your calls and position the antenna as far away from you...

Page 36: ... basic diagram of your cordless handset Making a Call Press Talk When you hear the dial tone dial the number Answering a Call Press Talk Adjusting the Volume Press to make caller s voice louder softer MA360Book book Page 32 Thursday October 17 2002 11 10 AM ...

Page 37: ...en if the call did not connect for example if the number was busy To redial the last called number 1 Press Talk 2 Press Redial If You Hear Interference on the Line If you hear other calls static or noise on the line or if the signal is weak press chan until you get on a clear channel without interference MA360Book book Page 33 Thursday October 17 2002 11 10 AM ...

Page 38: ...to Find a Lost Handset 1 Press page on the answering machine 2 Follow the sound to locate the handset 3 Press page again or press Talk on the handset to stop the beeping MA360Book book Page 34 Thursday October 17 2002 11 10 AM ...

Page 39: ...hone numbers in memory Each phone number can have up to 20 digits 1 Make sure the handset is not in use If the handset is on you hear a dial tone press Talk to turn it off 2 Press mem 3 Press any number key Ñ through É to store the phone number in that memory location 4 Press mem MA360Book book Page 35 Thursday October 17 2002 11 10 AM ...

Page 40: ...g table shows how many times to press each button on the handset to enter letters and special characters Button Number of Presses 1 2 3 4 1 space 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 W X Y Z MA360Book book Page 36 Thursday October 17 2002 11 10 AM ...

Page 41: ...re To insert a pause in the number for example if you have to dial 9 for a dial tone press twice a P appears in the number To store the last number you dialed press redial instead of entering a phone number 8 Press mem MA360Book book Page 37 Thursday October 17 2002 11 10 AM ...

Page 42: ...ry numbers to simplify calling card calls and other calls that require multiple strings of numbers For example if you stored your calling card number in location 1 your calling card password in location 2 and the phone number you want to call in location 3 you would press the following keys to call the number in location 3 â mem mem mem MA360Book book Page 38 Thursday October 17 2002 11 10 AM ...

Page 43: ... or c to cancel the delete and keep the number in memory Using Caller ID When you receive a call the handset display shows one of the following messages NEW You received a new call that has not been reviewed REPT You received a call that you have received on caller ID before NoData NocallerIDinformationwassentfromyourphoneservice provider MA360Book book Page 39 Thursday October 17 2002 11 10 AM ...

Page 44: ...n you hear a dial tone press Talk to turn it off 2 Using ò and ú scroll to the number you want to dial 3 To change from 7 digit dialing to 10 digit dialing or long distance format press frmt until the desired format is displayed 7 10 or 11 4 Press Talk Deleting Numbers from the Caller ID List 1 Using ò and ú scroll to the call you want to delete 2 Press mute MA360Book book Page 40 Thursday October...

Page 45: ...mber in the caller ID list 2 Press and hold mute until Delete All is displayed 3 Press mute to delete all caller ID numbers or c to cancel the delete and keep the numbers in the caller ID list Saving a Caller ID Number in Memory 1 Using ò and ú scroll to the number you want to store 2 Press mem 3 Press any number key Ñ through É to store the number in that memory location MA360Book book Page 41 Th...

Page 46: ... stored in memory see page 38 Storing and Calling Emergency Numbers When storing an emergency number such as 911 into memory or making a test call to an emergency number stored in memory remain on the line and briefly explain to the dispatcher the reason for the call Only do this if necessary in off peak hours such as early morning or late evening MA360Book book Page 42 Thursday October 17 2002 11...

Page 47: ...iew message Adjust volume day check Check day and time set day of week min Set the minutes Message counter Turn answering machine on off annce Record and listen to outgoing message Record a voice memo Erase message Page a lost handset hour Set the hour Microphone MA360Book book Page 43 Thursday October 17 2002 11 10 AM ...

Page 48: ...unter display When the message counter flashes CL the clock has not been set or needs to be reset for example after a power outage If there are any messages on the answering machine the display alternates between flashing CL and flashing the number of messages Setting the Number of Rings Use the slide switch on the back of the answering machine to adjust how many times the phone will ring before t...

Page 49: ...ou hear the current hour After you release hour the answering machine repeats the day and time 3 Press and hold min until you hear the current minute After you release min the answering machine repeats the day and time Note When you first press min the answering machine announces the minutes in 1 minute increments then increases the rate to 5 minute increments MA360Book book Page 45 Thursday Octob...

Page 50: ...m the microphone 3 Release annce The message replays To return to the default announcement briefly press annce As your recorded message plays press erase to delete it To hear your announcement at any time briefly press annce Recording a Voice Memo The voice memo features lets you leave a message for yourself on the answering machine 1 Press and hold memo The answering machine beeps MA360Book book ...

Page 51: ...ne saves the memo as a message then beeps Checking Messages from the Handset 1 Make sure the handset is not in use If the handset is on you hear a dial tone press Talk to turn it off 2 Press chan The handset plays a voice menu listing the buttons you can press Ñ Erase message Review message each press goes back one message Play or stop playing a message MA360Book book Page 47 Thursday October 17 2...

Page 52: ...e press followed by your security code the default security code is 123 If someone answers or makes a call from the phone while you are checking your messages the remote answering machine functions are canceled Changing Your Security Code 1 Make sure the handset is not in use If the handset is on you hear a dial tone press Talk to turn it off 2 Press chan MA360Book book Page 48 Thursday October 17...

Page 53: ...ing the message on your answering machine 1 While the caller is leaving the message press chan on the handset 2 To interrupt the message and talk to the caller press Talk Erasing Messages Press erase while listening to the message To erase all messages on the answering machine press and hold erase for 2 seconds The answering machine beeps and erases all messages MA360Book book Page 49 Thursday Oct...

Page 54: ...oth ends Phone cable Check the battery Is it charged Does it fit properly No dial tone Check the items listed above Move closer to the base Verify dial tone using another phone If you have no dial tone on that phone contact your phone company Disconnect the phone and reconnect it at a different phone and power outlet MA360Book book Page 50 Thursday October 17 2002 11 10 AM ...

Page 55: ...ones Youmayhavetoomany phones on your telephone line to allow all of them to ring The signal is weak or has noise or static Press chan to select a different channel Check the battery and power Move closer to the base Move the base to a different power outlet es pecially if the phone is sharing an outlet with an appliance MA360Book book Page 51 Thursday October 17 2002 11 10 AM ...

Page 56: ...eck the base Is it properly connected Are its contacts clean and dry Check the battery contacts Make sure the battery is connected properly Is it an old battery Replace the battery The battery loses charge faster than normal Is it a new battery A new battery needs to be charged at least 12 hours before use to main tain normal talk time Is it an old battery Replace the battery MA360Book book Page 5...

Page 57: ...dioService Products Motorola brandedorcertifiedaccessoriessoldforusewith these Products Accessories andMotorolasoftwarecontainedon CD Romsor other tangiblemediaandsoldfor usewiththeseProducts Software to befree fromdefects inmaterials and workmanship undernormalconsumerusagefor the period s outlined below This limited warrantyis aconsumer sexclusiveremedy and applies asfollows to new MotorolaProdu...

Page 58: ... product Monaural Headsets Ear buds and boom headsets that transmit mono sound through a wired connection Length of coverage limited lifetime warranty for the lifetime of ownership by the first consumer purchaser of the product Consumer Two Way Radio Accessories Length of coverage Ninety 90 days from the date of purchase by the first consumer purchaser of the product Products and Accessories that ...

Page 59: ...teries that leakarecoveredby this limited warranty Abuse Misuse Defects ordamage that result from a improperoperation storage misuse or abuse accident orneglect suchas physicaldamage cracks scratches etc to thesurfaceof the productresultingfrom misuse b contactwithliquid water rain extremehumidity orheavy perspiration sand dirt or thelike extremeheat or food c useoftheProductsorAccessoriesforcomme...

Page 60: ...ola or itsauthorized servicecenters areexcludedfrom coverage Altered Products Products or Accessories with a serial numbers or datetagsthat havebeenremoved alteredor obliterated b broken seals or thatshowevidenceof tampering c mismatched boardserial numbers or d nonconformingornon Motorola housings orparts areexcludedfrom coverage CommunicationServices Defects damages orthefailureofProducts Access...

Page 61: ...arethatisnotembodiedinphysical media e g softwarethatisdownloadedfromtheinternet isprovided asis andwithout warranty Who is Covered This warranty extendstothefirst end user purchaser only What will Motorola Do Motorola at its option will at no charge repair replace or refundthepurchasepriceof any Products Accessoriesor Softwarethatdoesnotconformtothis warranty We may usefunctionally equivalentreco...

Page 62: ...ther Information Youwillreceiveinstructions on howtoshipthe Products Accessoriesor Software at yourexpense to aMotorolaAuthorizedRepairCenter USA Phones1 800 331 6456 Two WayRadios 1 800 353 2729 Pagers 1 800 548 9954 Canada All Products 1 800 461 4575 TTY TTY 1 888 390 6456 For Accessories and Software pleasecall the telephonenumber designated abovefor the productwithwhich they are used MA360Book...

Page 63: ...ANTIESOFMERCHANTABILITY ANDFITNESS FOR APARTICULAR PURPOSE SHALLBELIMITEDTOthedurationofthisLimitedWARRANTY otherwise theREPAIR REPLACEMENT ORREFUND AS PROVIDED UNDER THISEXPRESS LimitedWARRANTYISTHE EXCLUSIVE REMEDYOFTHE CONSUMER and is providedin lieu of allother warranties expressofimplied In no eventshall Motorolabe liable whetherin contractor tort including negligence for damages inexcess of ...

Page 64: ...iswarranty gives you specific legal rights and you may alsohave other rights that vary from state to state or fromone jurisdictionto another Lawsin theUnitedStates andother countriespreservefor Motorolacertain exclusive rights for copyrightedMotorolasoftwaresuch astheexclusiverights toreproduceand distribute copies oftheMotorolasoftware Motorolasoftwaremayonly becopiedinto usedin andredistributedw...

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Page 68: ...6881040B55 A 6881040B55 motorola com MA360Book book Page 64 Thursday October 17 2002 11 10 AM ...

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