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Gold Series™ Elite Inbound Event Display 

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6880801D90-D

6880801D90-D

Summary of Contents for CENTRACOM 6880801D90-D

Page 1: ...CENTRACOM Gold Series Elite Inbound Event Display IED 6880801D90 D 2004 2009 Motorola Inc All Rights Reserved Printed in U S A ...

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Page 3: ...ications of Motorola except for the normal non exclusive royalty free license that arises by operation of law in the sale of a product Motorola Limited Hardware Warranty This warranty for CENTRACOM Gold Series products is provided in lieu of the Commercial Warranty Standard for certain Motorola manufactured products as set forth in General Information CENTRACOM Warranty of the Motorola Electronic ...

Page 4: ... to be free from defects in material and workmanship for a period of ONE 1 YEAR from the date of shipment Motorola will furnish free of charge parts that Motorola finds defective within the full warranty period Labor Labor to repair or replace defective parts within the original shipped products will be provided for one 1 year from the date of purchase Motorola will pay for on site labor to repair...

Page 5: ...s option repair or replacement of Motorola software or the payment of Licensee s actual damages not to exceed the total licensed charge paid by Licensee to Motorola for the item of software that caused the damage IN NO EVENT SHALL MOTOROLA BE LIABLE FOR SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION LOSS OF USE TIME OR DATA INCONVENIENCE COMMERCIAL LOSS LOST PROFITS OR SA...

Page 6: ...figuration are not included All warranty service will be performed at service locations designated by Motorola Travel and associated expenses of the Licensee or such expenses incurred by Motorola for visits to Licensee s location by Motorola personnel are not covered by this warranty This warranty does not cover an item of Software i used in other than its normal and customary manner ii subjected ...

Page 7: ...ely reliable However no responsibility is assumed for inaccuracies Furthermore Motorola reserves the right to make changes to any products herein to improve readability function or design Motorola does not assume any liability arising out of the applications or use of any product or circuit described herein nor does it cover any license under its patent rights nor the rights of others Trademark In...

Page 8: ...comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules which are designed to provide reasonable protection against such interference when operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference In this case users are required at their own expense to correct the interference Regional Language...

Page 9: ...hnical assistance call the Motorola System Support Center Motorola and MMS 800 221 7144 End Users or Customer 800 323 9949 Please have the following information ready before calling The Customer name and phone number The Service Shop or Provider name and phone number A description of the problem Any remote dial up numbers if applicable Serial number of equipment Gold CD ROMs and CDM ADM Elite soft...

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Page 11: ...ubnets and Broadcast Message Router BMR 3 1 Install Broadcast Message Router BMR 3 2 Setting up a Broadcast Message Router Service 3 5 Verify or Stop an operating BMR 3 10 CHAPTER 4 BMRC AND CDM ADM CONFIGURATION 4 1 Broadcast Message Router Configuration BMRC 4 1 System Port Numbers 4 3 Install Inbound Event Display 4 3 Configure Console Database Manager CDM for Inbound Event Display 4 3 Configur...

Page 12: ...then Primary non Primary 5 18 3 Event State placed first in the Order of Classifications 5 19 4 Monitor Message and Status Codes 5 20 Operations dialog 5 21 CHAPTER 6 DISPATCH OPERATION WITH INBOUND EVENT DISPLAY 6 1 Dropdown Menus and Handling Events 6 2 Responding to Events 6 3 Menu Operations and Buttons 6 4 Event Status Indicators 6 5 Handling Events in the Queue 6 6 Modify Inbound Event Displ...

Page 13: ...ow for radio messages and radio statuses This interface is available to operator positions that have the capability assigned in the Console Database Manager CDM application The display itself has initial similarity to the Dispatch application s Activity Log but allows a variety of configurations for how events are displayed and handled by operators This manual covers network and message router ins...

Page 14: ...d Event Display interface named here as Request to Talk Typical Inbound Event Display Interface Title Bar Drop down menus Window buttons Operations buttons Highlighted Message event Clock Column title button Primary Resource Indicator Status Indicator Error Log System Status Indicator buttons Resource Tile Window size control 6880801D90 D 6880801D90 D ...

Page 15: ...g to the CENTRACOM Gold Series Software Installation User s Guide prior to performing the IED installation Configuring Domain Suffixes for IED Zones The procedures in this section must be performed on all CENTRACOM PCs i e all Operator Positions and CENTRACOM Servers in all domains zones where IED is running Note These steps are identical for Windows 2000 Server Windows 2000 Professional and Windo...

Page 16: ...2 2 Gold Series Elite Inbound Event Display 3 Click Properties 4 Select Internet Protocol TCP IP and click Properties again 6880801D90 D 6880801D90 D ...

Page 17: ...figuration for IED 2 3 5 Click Advanced 6 On Advanced TCP IP Settings click the DNS tab 7 Click the Add button that is located just above the DNS Suffix for this connection text entry box 6880801D90 D 6880801D90 D ...

Page 18: ...for another CENTRACOM domain running IED other than those already listed 9 Click Add to insert the newly created DNS suffix to list 10 Repeat steps 7 through 9 for all remaining CENTRACOM domains running IED 11 Click OK to accept the changes 6880801D90 D 6880801D90 D ...

Page 19: ...anged from CENTRACOM A Domain Trust is not completed until both sides of the trust have run these procedures The procedures in this section must be performed on all CENTRACOM Servers in all domains zones where IED is running 1 To setup Domain Trusts click Start Programs Administrative Tools Active Directory then Domains and Trusts The Domains and Trusts window opens 2 Right click on the Zone Icon ...

Page 20: ...d By This Domain list The Add trusted domain window opens 5 Enter the Domain name for another CENTRACOM domain running IED other than those already listed Example To allow a domain on Zone 4 elite zone4 local to gain access to this CENTRACOM Server s domain enter elite zone4 local 6 Click OK 6880801D90 D 6880801D90 D ...

Page 21: ... Add button next to the Domains That Trust This Domain list The Add Trusting Domain window opens 9 Enter the same Domain name that was entered in Step 5 Example In order for this CENTRACOM Server to gain access to the domain on Zone 4 enter elite zone4 local 10 Click OK 11 Click YES when asked to verify the trust 6880801D90 D 6880801D90 D ...

Page 22: ...TRACOM Server in Zone 4 13 If you have completed this procedure on one half of the trust you are attempting to create for example if you are at the CENTRACOM server at Zone 3 and have not followed the same procedures for the CENTRACOM Server for Zone 4 the following window appears Click OK and proceed to run these steps on the CENTRACOM Server in Zone 3 Otherwise the following Verified window appe...

Page 23: ...hanged from CENTRACOM A Domain Trust is not completed until both sides of the trust have run these procedures The procedures in this section must be performed on all CENTRACOM Servers in all domains zones where IED is running 1 To setup Domain Trusts click Start All Programs Administrative Tools Active Directory Domains and Trusts The Domains and Trusts window opens 2 Right click on the Zone Icon ...

Page 24: ...2 10 Gold Series Elite Inbound Event Display 3 Select the Trust tab 4 Click the New Trust button The New Trust Wizard window opens 5 Click Next 6880801D90 D 6880801D90 D ...

Page 25: ...isted and click Next Example To allow a domain on Zone 4 elite zone4 local to gain access to this CENTRACOM Server s domain enter elite zone4 local 7 If Windows prompts that it cannot verify the trust select the Trust with a Windows domain option and verify the domain name otherwise proceed to Step 8 6880801D90 D 6880801D90 D ...

Page 26: ...2 12 Gold Series Elite Inbound Event Display 8 Select the Two way and click Next 9 Select Both this domain and the specified domain and click Next 6880801D90 D 6880801D90 D ...

Page 27: ...s not setup a trust on the other server If they have setup the trust remove it for this process to complete 10 Enter the trust password and click Next 11 The Trust Selections Complete window shows the selections you have made click Next 6880801D90 D 6880801D90 D ...

Page 28: ...2 14 Gold Series Elite Inbound Event Display 12 Select Yes confirm the outgoing trust and click Next 13 Select Yes confirm the incoming trust and click Next 6880801D90 D 6880801D90 D ...

Page 29: ...o add the trust Note The procedure above should be performed only in one of the servers where the two way trusts are being setup It will take care of the trust setup for the other machine as well so the user does not need to create a new trust in the other server or modified it 6880801D90 D 6880801D90 D ...

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Page 31: ...et skip to Install Inbound Event Display on page 4 3 The following list outlines steps required to establish Inbound Event Display on a Local Area Network Ensure PC server names are unique Set up accounts for Broadcast Message Router BMR Identify BMR computers Subnet Zone 2 Subnet Zone 1 Subnet Zone 3 OP OP OP OP OP OP OP OP OP Message Router Host Message Router Host Message Router Host Subnets sh...

Page 32: ...here is more than one subnet then exactly one BMR must be installed on each subnet Installers must determine how many subnets are in the system and must identify an appropriate machine on each subnet for the BMR However loading the BMR onto the same machine as the CDM may slow the performance on that machine In addition a busy BMR on an Elite workstation may influence the performance If a Dispatch...

Page 33: ...to add BMR to the system 1 When choosing what components to install choose Custom 2 Choose Broadcast Message Router 3 If the BMR is not already installed during the Custom Install the user is presented with a reminder to give the service a proper domain username and password 6880801D90 D 6880801D90 D ...

Page 34: ...y The following dialog is presented if a user deselects the box to uninstall BMR 4 Continue with installation as discussed in the Software Install User s Guide 5 After CENTRACOM Elite install is completed reboot the PC 6880801D90 D 6880801D90 D ...

Page 35: ... and open the Windows Control Panel 2 Double click the applet icon for Administrative Tools The Administrative Tools window is displayed 3 Double click the Services icon The Services window is displayed 4 Right click the Broadcast Message Router to be administered and select Properties 5 From the General tab select the Startup Type to be Automatic 6880801D90 D 6880801D90 D ...

Page 36: ...Router needs to run with a domain account that is valid in all domains otherwise the operator to operator functionality will not work across all zones The login should be in the format ELITE ZONE1 local Administrator 8 Select Browse The Select user dialog window is displayed 9 Click Advanced 6880801D90 D 6880801D90 D ...

Page 37: ...Install Broadcast Message Router 3 7 10 Click Find Now 11 Select an Administrator User from the list and click OK 6880801D90 D 6880801D90 D ...

Page 38: ... Broadcast Message Router needs to run with a domain account that is valid in all domains else the operator functionality will not work across all zones 12 Click OK 13 Enter the password for the selected user and then confirm it 6880801D90 D 6880801D90 D ...

Page 39: ...unt make sure to delete the in the Password fields Failure to do this will prevent the service from running correctly 14 Click OK to return to the Services window 15 With the BMR selected right click and select Start 16 Close the Services and Administrative tools windows 6880801D90 D 6880801D90 D ...

Page 40: ...or the BMR in the list To stop a BMR from running a user must be logged in as an Administrator 1 Navigate to Windows Control Panel and double click the Administrative Tools icon The Administrative Tools window is displayed 2 Double click Services The Services window is displayed 3 Right click the Broadcast Message Router from the list and select Stop 6880801D90 D 6880801D90 D ...

Page 41: ...Broadcast Message Router Configuration BMRC which involves adding deleting of Broadcast Message Router Service information for systems of multiple Console subnets To open the Broadcast Message Router Configuration in the main CDM screen 1 Select Edit then Message Router Configuration The Broadcast Message Router Configuration screen appears 6880801D90 D 6880801D90 D ...

Page 42: ...pe the IP address of all the BMRs in the system including this machine if it is a BMR and then click Add Note In multi zone systems all CDMs need the same host list Note When the Host List and or the System Port Numbers are changed all Elite applications in each related subnet need to be re started as signified with the following dialog warning 6880801D90 D 6880801D90 D ...

Page 43: ...le click the IEDsetup exe file to complete the installation Rebooting again is not required 4 Restart the CDM Configure Console Database Manager CDM for Inbound Event Display 1 Verify Add Radio Message and or Radio Status capabilities to all resources that will be displayed in Inbound Event Display Radio Message needs to be added to the resource in the CDM if the user wants to monitor radio messag...

Page 44: ... Database Manager ADM for Inbound Event Display If desired ensure aliases have been entered in the ADM for all talkgroups and radio message codes that is displayed in the Inbound Event Display Refer to the ADM User s Guide for details 6880801D90 D 6880801D90 D ...

Page 45: ...exists selecting Inbound Event Display from the Edit drop down menu produces the Configuration Summary window otherwise the Configuration Wizard appears prompting creation of a new Inbound Event Display configuration System Administrators setting up Inbound Event Display configurations should also read the section at the end of this chapter regarding alternative uses for Inbound Event Display Sele...

Page 46: ...d Icon Item Description Show Hide Inbound Event Display button Shows or Hides the Inbound Event Display window Note that in the Edit Toolbar function selecting which buttons to show or hide in a toolbar the button is shown with the actual name of the configuration next to it Inbound Event Display Enables creation or editing of an Inbound Event Display interface 6880801D90 D 6880801D90 D ...

Page 47: ...Event Display already exists select Edit then Inbound Event Display to display Configuration Summary window Creating a new Inbound Event Display includes using the Inbound Event Display Wizard to Specify a Name for an Inbound Event Display queue Specify Message Code Formats Specify Status Code Formats Specify Sorting Criteria Classify Sorting Order Specify Order of Classifications Specify Order wi...

Page 48: ...Specifying a Name for an Inbound Event Display 1 Type an Inbound Event Display Name in the text entry bar The length of this name cannot exceed 256 characters Note If no other name is typed in the default setting for the Event Display Name then default name is Inbound Event Display Once all configurations are finished this name appears in the Window title bar of the IED and as the name of the show...

Page 49: ...re one or more codes or a range of message codes can be specified to be monitored 2 Selecting the Status check box enables the choices for monitoring All Status Codes or one or more or a range of Status Codes as entered in the neighboring text box 3 Clicking Next moves to the Sorting dialog window Code Formats Codes can be specified either with a range of two numbers using the dash between them or...

Page 50: ...assifications to toggle on the frames for Order of Classifications and Order within Classifications unchecking the box does not clear the selections in the frames Once active listed items can be moved higher or lower in sorting priority using the Move arrow buttons For each selection made on the left choices within the classification on the right will change Selecting Primary Resource shows Primar...

Page 51: ...e sorting screen is accessed via Customize from the Summary dialog the screen shown above changes to include a section where the user can select Received Time Order Note Refer to the Sorting Scenarios on Page 5 17 6880801D90 D 6880801D90 D ...

Page 52: ...or Properties and Customize is located on the left containing elements of this configuration organized in the familiar tree fashion and the root of which at the top of the tree is the folder name of this configuration file the default name Inbound Event Display appears here The Property Preview region shows text details of an item selected from the pane on the left Clicking on an item then clickin...

Page 53: ...ound Event Display Interface Preview region at the top and organized in the familiar tree fashion in the Properties and Customize window pane at lower left are elements of this configuration The highest part of the tree is the folder name of this configuration file For example Inbound Event Display Clicking on a Plus sign expands a branch and a Minus signs collapses a branch Click an element in th...

Page 54: ...te Dispatch In Log to File only available when running Windows 2000 or later checking the box enables saving all Inbound Event Display message event data regardless of selected content columns to a log file that has the default name of Current_elt_Name Current_IED_Name log Log files can be opened with Notepad or imported into Microsoft Excel The default saving location is C Documents and Settings ...

Page 55: ...headings of the display The up and down arrows are used to position a column on the IED window from left to right closer a selection is located to the top of the list closer the column appears toward the left of the display The following table provides a description for each item on the Selected Content listing Note If Event State is checked it must be the top entry in the list Note The Primary Re...

Page 56: ...ecome active for selection and can be moved into or out of the Monitored pane by clicking the left and right arrows buttons The type of Additional Resource that can be monitored may vary in later versions but at press time only Radio is available Note For ASTRO SmartZone Release 3 0 Users in all operator positions it is recommended to configure the Inbound Event Display to receive any and all talk...

Page 57: ...y to choose the details of which radio message codes are displayed in the Inbound Event Display For individual or set of monitored resources specific Messages Codes or ranges of Messages Codes can be selected The user has the option of monitoring Message Codes in Event Display by checking or unchecking the checkbox 6880801D90 D 6880801D90 D ...

Page 58: ...o have the Inbound Event Display interface show all or specific Resource Message Codes in the display by using the radio buttons All Message Codes or Message Codes Selecting Message Codes enables the corresponding text box where the specific or ranges of codes are then entered Unchecking All Monitored Resources All Primary Resources or All Non Primary Resources disables the Message Codes textbox b...

Page 59: ...t of Message Codes Specifying the Message Code option for a selected Resource s automatically checks the items for the Resource if the resources have not been checked previously Status Code Display Filter dialog The Status Code Display Filter dialog operation is identical to the Message Code Display Filter for designating specific or ranges of Radio Status Codes Please refer to previous section Me...

Page 60: ...the received time sorting order and the classification sorting order The default setting is Oldest on Top meaning First in First Displayed This means the oldest event will always be shown on the top of the list with others shown chronologically after it For more details please see Using the Wizard in Creating an Inbound Event Display 6880801D90 D 6880801D90 D ...

Page 61: ...e third example assumes Event State is placed first in the Order of Classifications The fourth example assumes sorting of Message and Status Codes by adding Event Type then positioning Event State first Event Type second then Primary Resource third 1 Initial displayed content The table below shows sample events before sorting was applied Inbound Event State UNIT_ID Resource Timestamp Acknowledged ...

Page 62: ...ould display events as shown in the table below no alphabetical sorting is implied The first two events are from Primary resources and both are acknowledged Since oldest on top is specified Event 1 RSC_B is displayed before Event 2 RSC_A In each of the groups following those two separated for clarity here the same criterion is applied Inbound Event State UNIT_ID Resource Timestamp Acknowledged 000...

Page 63: ...er of Classifications The Inbound Event Display would display Inbound Event State UNIT_ID Resource Timestamp Acknowledged 00000002 RSC_B 12 04 Acknowledged 00000008 RSC_A 12 22 Acknowledged 00000001 RSC_C 12 05 Unacknowledged 00000006 RSC_A 12 11 Unacknowledged 00000007 RSC_D 12 08 Held 00000005 RSC_A 12 09 Held 00000004 RSC_C 12 14 6880801D90 D 6880801D90 D ...

Page 64: ...ry Resource third The Inbound Event Display would then display Note RTT Request to talk is a Radio Message while Out to Lunch and On Scene are Radio Statuses Inbound Event State Resource UNIT_ALIAS ALIAS Timestamp Acknowledged RSC_B 00000002 RTT 12 04 Acknowledged RSC_C 00000001 RTT 12 05 Acknowledged RSC_A 00000008 Out To Lunch 12 22 Unacknowledg ed RSC_A 00000006 RTT 12 11 Unacknowledg ed RSC_D ...

Page 65: ...list on the left for it to be available in the Toolbar pane on the right The Configure button becomes active only for Acknowledge and Acknowledge Next when they are selected in the Operations Menu Items list box When the user clicks the Configure button the Configure Acknowledge Operations dialog window appears In order to engage the Configure function however first uncheck the checkbox next to th...

Page 66: ...tioned with the arrow buttons As well a user can use the Separator button to add a separator space between icon buttons appearing on the toolbar To choose what will happen when the user double clicks on any event open the double click menu and choose either Acknowledge or Hold 6880801D90 D 6880801D90 D ...

Page 67: ...ent Display The following graphics illustrate the typical components of an Inbound Event Display Title Bar Drop down menus Window buttons IED Toolbar Highlighted Acknowledged Message event Clock Column title button Primary Resource Indicator Status Indicator Error Log System Status Indicator buttons Resource Tile Window size control 6880801D90 D 6880801D90 D ...

Page 68: ...he following table describes the contents and functions of items in the drop down menus Menu Item Description Inbound Event Display Hide Allows the user to hide the window View Menu Activity Log Shows Hides the Activity Log window View Menu Auxiliary I O Window Shows Hides the Auxiliary Input Output window View Menu Error Log Shows Hides the Error Log Help Menu Contents Lists all Help topics Help ...

Page 69: ...n the action an operator takes on an event a message s location in the list may change depending on sorting parameters After selecting an event from the queue operators can perform actions by Clicking an operations button from the Inbound Event Display toolbar Selecting an operation from the Inbound Event Display Operations menu Double Clicking A double click action be configured in the system to ...

Page 70: ...cher and the resource can commence when the Transmit button is pressed or clicked on the resource tile It also causes the resource to be selected and updates the Resource Tile display Note that if deleted the event is deleted from every operator position in the system configured with Inbound Event Display Acknowledge Next Acknowledge Next acknowledges the entry at the top of the list Hold Puts the...

Page 71: ...ages in the queue associated with that Resource including the event that is highlighted Event Status Indicators A graphic indicator for an event s State can appear at the far left of the Inbound Event Display queue as shown in the table below such as Hold or Acknowledge A graphic Status indicator shows what action has been taken on an event Status Description Acknowledge Green Checkmark Hold Yello...

Page 72: ...atch desktop if visible in the currently selected folder The following scenario demonstrates taking some actions on events in the list An event is chosen in the Inbound Event Display clicked once but not selected Operations can be conducted on the resource either from the toolbar or from the Operations menu Double click causes the entry to become selected and Acknowledged receiving the checkmark a...

Page 73: ...n deletes the selected event sets the resource tile blank and only the Acknowledge Next button in the toolbar remains active Clicking Acknowledge Next performs the same actions as Acknowledge except it automatically acknowledges the item at the top of the list with a single click of the icon In this case the operator has also chosen to view resource features by opening the flap 6880801D90 D 688080...

Page 74: ... the window title bar as well as the folder in the Properties and Customize window at lower left This Configuration Summary screen shows the Inbound Event Display Interface Preview consisting of a resource tile region and the various operations buttons Properties and Customize resides in the bottom left window pane which operates in the familiar tree fashion with the various branches of Inbound Ev...

Page 75: ...ntent 1 Event State 2 Resource 3 Unit Alias 4 Alias 5 Time 6 Primary Resource 7 Unit ID 8 Event 9 Code 10 Secure Key The column titles of the Inbound Event Display that will be listed left the top item e g Event State to right Click Customize to display the Customize Inbound Event Display Preferences screen General Information consists of the Name of the configuration and toggle boxes for Showing ...

Page 76: ...6 10 Gold Series Elite Inbound Event Display Customize Inbound Event Display Preferences as viewed in Elite Dispatch 6880801D90 D 6880801D90 D ...

Page 77: ... you are confident about doing so Microsoft have issued the following warning with respect to the Registry Editor Using Registry Editor incorrectly can cause serious system wide problems that may require you to re install Windows to correct them Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved Use this tool at your own risk The key is HKEY_LOCAL_...

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Page 79: ...e stamp messages can be sorted by the classifications of Primary Resource and Event State Configuration Summary An Inbound Event Display dialog summarizing the configurable parameters of an Inbound Event Display configuration Deselect A selected resource highlighted on the screen can be deselected by clicking the resource tile or another resource Elite Dispatch Program Windows PC graphical user in...

Page 80: ... Console Database Manager CDM if the user wants to monitor radio message codes on the resource Radio Status An Event Type displayed in the IED window Note that Radio Status needs to be added to a resource in the Console Database Manager CDM if a user wants to monitor radio status codes on the resource Most radio subscriber units have buttons that are labeled with status numbers such as 1 lunch and...

Page 81: ...nu 5 2 Filters and Sorting Dialogs 5 12 Message Code Default setting 5 14 Message Code Formats 5 5 Message Code Specifying 5 14 Sorting Scenario 5 17 Specify Message and Status Codes 5 5 Specifying Config Name 5 4 Specifying Special Resources 5 14 Advanced TCP IP Settings 2 3 Alias Database Manager Configure for IED 4 4 Aux I O show hide 6 2 B BMR BMRC Port Numbers 4 3 Configuration 4 1 crash 3 2 ...

Page 82: ...w 6 2 IED window interface appearance 1 2 show hide button 6 2 Install CENTRACOM software 3 2 Installation Notes before installation 3 2 Steps to install IED 4 3 Internet Protocol TCP IP 2 2 IP addresses 3 2 L LAN steps to establish IED 3 1 Log to File 5 10 N Network Configuration for IED 2 1 O Operations buttons and drop down actions on events 6 3 Double click action 6 3 P Primary Resource Conten...

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