Motorola solutions MCC 7100 IP, Setup And User Manual

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5
Right-click on the row and select the
Test
option.
A test tone plays through the selected device.
6
If audio is still not heard, verify the audio levels are not muted, as follows:
a Make sure that system audio is unmuted.
b If the system audio is unmuted and sound is still not heard, verify and fix the audio levels for
each audio device.
c
From the
Control Panel
→
Sound
, right-click the relevant audio device and select
Properties .
d
In the
Levels
tab, verify that the slider is set to the appropriate volume.
7 Perform additional troubleshooting steps for audio, if necessary:
a Verify that no console features are enabled that would prevent audio from being played on
the speaker (for example, acoustic cross mute).
b
Verify that Elite Dispatch is correctly configured to route select/unselect audio to that
peripheral. The speaker must be mapped in the Peripheral Configuration Tool, connected,
and configured in the Elite Dispatch Audio menu.
c
Verify that the MCC 7100 mixer is not muted. All audio devices may appear to be configured
correctly but the slider on the MCC 7100 mixer is set to 0.
Secure Audio Troubleshooting on MCC 7100 IP Dispatch Console
with CRYPTR micro-Based Encryption
This section describes the procedures required to troubleshoot secure audio on the MCC 7100 IP
Dispatch Console with CRYPTR micro-based encryption.
CRYPTR micro Password Issues
Symptom:
Console Dispatch Status application indicates a problem with CRYPTR micro password. Secure Audio
does not work.
Solution:
Perform the following actions:
1
If the password in the CRYPTR micro is known, but it does not match, update the password in the
MCC 7100 IP Dispatch Console. This solution applies to both User and Admin passwords for the
CRYPTR micro.
2 If the password in the CRYPTR micro is the default password, use the CRYPTRManagement
application to change the password. The password in the MCC 7100 IP Dispatch Console is
updated automatically at the same time.
3 If the passwords in the CRYPTR micro are not known, use CRYPTRManagement to reset the
password. Enter an invalid password 10 times in a row, at which point the contents of the CRYPTR
micro is erased and the password is defaulted.
NOTICE:
Any keys previously stored in the CRYPTR micro is lost.
Testing an Unresponsive CRYPTR micro Card
Test an unresponsive CRYPTR micro card to determined whether it should be replaced, or if the SD
Host Controller driver was not installed correctly in the MCC 7100 IP Dispatch Console.
MN000672A01-E
Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation
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