Motorola solutions MCC 7100 IP, Setup And User Manual

Page: 114 / 170

USB AIM Device Information
Retrieve details about your USB Audio Interface Module (USB AIM) device using the
USB AIM Device
Information
window in the Peripheral Configuration Tool application.
The window contains the following information:
• Firmware version
• Kit number
• Tanapa number
Accessing the USB-AIM Device Information
In the main menu of the Peripheral Configuration Tool application, click File → USB AIM Device
Information .
NOTICE: If the Peripheral Configuration Tool cannot access the information about the USB
AIM, an error appears in the USB AIM Device Information window. If you encounter this
issue, close the window and unplug the USB cable from the USB AIM and from the MCC
7100 IP Dispatch Console computer. Wait a while, plug the cable in, and reopen the
USB
AIM Device Information
window.
Copying the USB AIM Device Information
In the USB AIM Device Information window, click Copy to clipboard .
USB Audio Interface Module Troubleshooting
To diagnose problems with the USB Audio Interface Module (USB AIM), use the LED indicators on the
front of the device. They provide helpful information about the possible causes of the problem.
If you cannot diagnose the problem using the LED indicators, review the troubleshooting scenarios for
a procedure that can work for the symptoms you observe.
If you cannot find a scenario for your issue, or the provided scenario does not work, contact Motorola
Solution Support Center (SSC).
USB Audio Interface Module Indicators
USB Audio Interface Module (USB AIM) has one green LED and one red LED on the front panel. Use
these LEDs to verify the status of the device and resolve any issues.
When the USB AIM is fully operational, the green LED on the front of the device is on and the red LED
is off, and the device is in the online state. Any other configuration indicates possible issues.
MN000672A01-E
Chapter 4: USB Audio Interface Module
114 Send Feedback