10A
10B
EN
EN
08. TROUBLESHOOTING
INSTRUCTIONS FOR FINAL CONSUMERS
INSTRUCTIONS FOR SPECIALIZED INSTALLERS
Anomaly
Procedure
Behavior
Procedure II
Discovering the origin of the problem
• Motor
doesn't work
at all
• Make sure you
have 230Vac/24Vdc
power in the
automation control
board and if it is
working properly.
• Still not working
• Consult a qualified
MOTORLINE
technician.
1 •
Open control box and checkif it has 230Vac/24Vdc power supply;
2 •
Check input fuses;
3 •
Disconnect motor from control board and test it by connecting directly to power supply in order to find out if it has problems (see page 8B)
4 •
If the motor work, the problem is on the control board. Pull it out and send it to our
MOTORLINE
technical services for diagnosis;
5 •
If the motor doesn’t work, remove it from installation site and send to our
MOTORLINE
technical services for diagnosis.
• Motor
doesn’t move
but makes
noise
• Unlock motor and
move gate by
hand to check for
mechanical problems
on the gate.
Did you find
problems?
• Consult an experienced
gate expert.
1 •
Check all motion axis and associated motion systems related with gate and operators (pins, hinges, etc.) to find out what is the problem.
• Gate moves
easily?
• Consult a qualified
MOTORLINE
technician.
1 •
Disconnect motor from control board and test it by connecting directly to power supply in order to find out if it has problems (see page 8B)
2 •
If the motor work, the problem is on the control board. Pull it out and send it to our
MOTORLINE
technical services for diagnosis;
3 •
If the motor doesn’t work, remove it from installation site and send to our
MOTORLINE
technical services for diagnosis.
• Motor
opens but
doesn’t close
• Unlock motor and
move gate by hand to
closed position.
Lock motor(s) again
and turn off power
supply for 5 seconds.
Reconnect it and send
order to open gate
using transmitter.
• Gate opened but
didn’t close again.
1 •
Check if there is any
obstacle in front of the
photocells;
2 •
Check if any of the control
devices (key selector, push
button, video intercom, etc.)
of the gate are jammed and
sending permanent signal to
control unit;
3 •
Consult a qualified
MOTORLINE technician.
TAll MOTORLINE control boards have LEDs that easily allow to conclude which devices are with anomalies. All safety devices LEDs (DS) in normal
situations remain On. All "START" circuits LEDs in normal situations remain Off.
If LEDs devices are not all On, there is some security systems malfunction (photocells, safety edges), etc. If "START" circuits LEDs are turn On, there
is a control device sending permanent signal.
A) SECURITY SYSTEMS:
1 •
Close with a shunt all safety systems on the control board (check manual of the control board in question). If the automated system starts
working normally check for the problematic device.
2 •
Remove one shunt at a time until you find the malfunction device .
3 •
Replace it for a functional device and check if the operator works correctly with all the other devices. If you find another one defective, follow
the same steps until you find all the problems.
B) START SYSTEMS:
1 •
Disconnect all wires from START terminal input.
2 •
If the LED turned Off, try reconnecting one device at a time until you find the defective device.
NOTE:
If the procedures described in sections A) and B) don’t result, remove control board and send to our technical services for diagnosis.
• Motor
doesn’t make
complete
route
• Unlock motor and
move gate by
hand to check for
mechanical problems
on the gate.
• Encountered
problems?
• Consult an experienced
gate expert
1 •
Check all motion axis and associated motion systems related with gate and operators (pins, hinges, etc.) to find out what is the problem.
• Gate moves
easily?
• Consult a qualified
MOTORLINE
technician.
1 •
Check if the limit microswitches are adjusted for the required course.
2 •
Disconnect motor from control board and test it by connecting directly to power supply in order to find out if it has problems (see page 8B)
3 •
If the motor doesn’t work, remove it from installation site and send to our
MOTORLINE
technical services for diagnosis.
4 •
If motors work well and move gate at full force during the entire course, the problem is from controller. Set force using trimmer on the board.
Make a new working time programming , giving suffient time for opening and closing with appropriate force (see manual of the controller in
question).
NOTA:
Setting force of the controller should be sufficient to make the gate open and close without stopping, but should stop with a little effort from a
person. In case of safety systems failure, the gate shall never cause physical damaged to obstacles (vehicles, people, etc.).
