21
User
Manual
11.
Motion Composites limited
warranty
Refer to the Motion Composites warranty document.
IMPORTANT NOTICE REGARDING CONSUMERS
RIGHTS
The benefits we give in this manufacturer’s warranty are
additional to, and do not detract from, any rights and remedies
that you may have under local consumer protection laws.
This manufacturer’s warranty is governed by the laws of the
country, province, state or territory in which you purchased
your Motion Composites product.
In many countries, consumers have statutory rights under local
consumer laws. Those consumer rights may differ between
countries, territories, states or provinces, and often cannot be
excluded.
This Manufacturer’s warranty is not intended to:
• change or exclude any statutory consumer rights that cannot
be lawfully changed or excluded; or
• limit or exclude any right you have against the person who
sold the Motion composites product to you if that person has
breached their sales contract with you.
Our
responsibility
Motion Composites’ sole obligation and your exclusive remedy
under this warranty shall be limited to such repair and/or
replacement.
Warranty Service
If your wheelchair requires warranty service, please contact
an authorized Motion Composites Dealer in Canada or an
authorized international distributor. In the event of a defect in
material or workmanship, the Dealer or Distributor must obtain
a return authorization (RA) number from Motion Composites.
Motion Composites issues RA numbers only to authorized
Motion Composites Dealers and Distributors. In the event that
you do not receive satisfactory warranty service, please write
directly to
Motion Composites Customer Service
at:
160, Armand-Majeau Sud, Saint-Roch-de-l’Achigan, Qc, J0K
3H0
or send an email at: [email protected].
Do not return products to our factory without our prior
consent.
CONSUMER NOTICE
1
The foregoing warranty is exclusive, and in lieu of all other
express warranties, whether written or oral, express or
implied. Motion Composites shall not be liable for any
consequential or incidental damages whatsoever. By
registering your Motion Composites wheelchair, you will be
deemed to agree with all provisions of this warranty.
2
It is forbidden to alter or extend the foregoing express
warranty or to waive any of the limitations or exclusions.
12.
Particular damages
12.1
Damages requiring service by a qualified
service agent
If any of the following conditions are observed, the wheelchair
must be serviced by a qualified service agent:
• Any wheel adjustment;
• Any defective ball bearings of the forks;
• Any defective ball bearings of the front wheels;
12.2
Special damages that require the return of
the wheelchair to the manufacturer
If any of the following conditions are observed, always contact
your service agent prior to sending your wheelchair for repairs
at Motion Composites.
• Part of the frame is cracked or broken.
• The thread of an adjustment nut is damaged.
• Problems continue to be identified after several adjustments
or repairs have been made by a qualified service agent.
12.3
Repair procedure
Parts that could be repaired by the owner:
Rear tire and inner tube.
• Parts serviced by the manufacturer or service center:
All parts of the wheelchair except for the tires and the inner-
tubes
• Parts that can be removed and sent to the manufacturer/
distributor or other party for repair:
Wheels, arm rest, foot rest, upholstery, cushion
• Circumstances in which the wheelchair should be sent for
service:
Broken bearings, loose spokes, wheel not aligned, loose bolt,
abnormal vibrations, noise or any deviation in the frame,
front stem is not perpendicular to floor, broken part like anti-
tippers, back canes, rips or tear on the upholstery and for
the yearly inspection
• Please contact our customer service agent for the complete
list of distributors or service centers.
http://www.motioncomposites.com/en/team/
• Some dealers may offer replacement units during the
service period. Please contact you service agent for full
details. Motion Composites will hold replacement parts for a
minimum of 10 years or propose a compatible spare option.
• If the wheelchair needs to be sent to a service center or to
the manufacturer for service, it should be packed carefully
in a cardboard box fitting the size of the wheelchair. The
anti-tippers, the foot rest and cushion should be removed
and packed in a small box inside the larger cardboard
box containing the wheelchair. The wheelchair should be
protected with a protective film to prevent from scratches
or wear.
