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Trunking Gateway

VTG3300 Series

User Guide

Edition 1.0

Updated: 2005/08/01

Summary of Contents for VTG3300 SERIES

Page 1: ...Trunking Gateway VTG3300 Series User Guide Edition 1 0 Updated 2005 08 01...

Page 2: ......

Page 3: ...N 11 7 CONFIGURATION OF PARAMETERS FOR FUNCTION AND WEB MANAGEMENT PAGE 13 7 1 STEPS FOR CONFIGURATION 13 7 2 CONFIGURATION THE BASIC PARAMETERS VIA WEB MANAGEMENT PAGE 19 7 3 CONFIGURATION OF FEATURE...

Page 4: ...13 1 SAMPLE SHEET 116 13 2 EXAMPLE OF NUMBERING PLAN 118 2...

Page 5: ...k do not twist power cord or place it under heavy objects 4 The product should be connected to a power supply of the type described in the operating instructions or as marked on the product 5 To avoid...

Page 6: ...for telephone and FAX are extremely small With its modularized hardware design VTG3300 is also very simple to install easy to carry and operate Models Model Name Description VTG3300A 4 Ports 2 FXO 2 F...

Page 7: ...or modify the setting through any telephone set system console or Telnet System manager can browse information through a PC and manage the system no matter where he is FTP Software Update The FTP serv...

Page 8: ...name for FXO lines that connect to PSTN The trunks of VTG3300 can be separated into two groups Each FXO port will belong to one of the trunk groups Barring set to each extension line There are six bar...

Page 9: ...VTG3300 Series user guide 4 Package Contents 1 The VTG3300 Gateway X 1 2 Power Cord X 1 3 Manual Tools CD ROM X 1 4 Rubber footer X 1 7...

Page 10: ...n record the detailed data of the calls for accounting and statistics 5 1 2 Front Panel VTG3306 LAN MDI X PC I MD Link Act 100Mbps Alarm Power Console 9600 8N1 Time server CPU Act CDR VTG3300 Front Pa...

Page 11: ...urrent detected LOOP RING FXS FLASH Ring signal sending ON Answered loop current detected Port Information LOOP RING FXO FLASH Ringing Power ON Power supply normal Alarm ON Errors detected when auto H...

Page 12: ...Description FXS For analog phone set or FAX machine Voice FXO For public lines or trunk from PSTN Operator To LAN MDI X RJ 45 MDI X terminal for LAN Network To PC MDI RJ 45 MDI terminal for PC RJ 45...

Page 13: ...onfiguration 6 1 Phone Set Connection Example VTG3306A 6 2 Personal Computer Connection Example VTG3306C There is a console port on the panel of VTG3306C Plug the attached Console cable into the conso...

Page 14: ...on of Parameters for Console After connecting the PC to VTG3300 via a RS 232 cable Power on the PC and configure the PC parameters as following Speed 9600 Data Byte 8 Parity Check None Stop Byte 1 Flo...

Page 15: ...same subnet as IP address of VTG3300 For example the default IP address of VTG3300 is 192 168 0 2 then you may set 192 168 0 3 as the IP address of the PC PC re start may be required 7 Run the Broswe...

Page 16: ...em to factory defaults All system parameters will restore to their default factory settings All static and dynamic addresses will be removed Reset system with factory defaults Y es or N o Yes Attentio...

Page 17: ...ease contact your MIS personnel Using DHCP is not recommended PPPoE Applied to most ADSL service Account Number Password Notes Information is assigned by the ISP please contact your ISP if you don t k...

Page 18: ...e Gateway config ip default gateway 10 13 6 130 Voice Gateway config exit Voice Gateway restart This command resets the system System will restart operation code agent Reset system Y es or N o Yes 7 1...

Page 19: ...VTG3300 Series user guide VTG3300 Series user guide 17 17...

Page 20: ...ress 2 Subnet Mask 3 Default Gateway IP State must be set to Manual After you have filled out these parameters click Apply button to activate the updated values Then Warm Start the system Account PPPo...

Page 21: ...agement Page Before entering the Web Management page for security reason you have to set the password The password consists of any numeric or alphabetic characters combination and is less than 6 chara...

Page 22: ...TG3300 e g 82261111 You can make an IP phone call for this VTG3300 from another Gateway by dialing this number Use the same number as the public phone number connected to FXO port i e the general phon...

Page 23: ...VTG3300 Series user guide VTG3300 Series user guide 21 21...

Page 24: ...ays the elapsed time since last start Display Only Information MAC Address Displays the MAC address of this equipment Display Only Time Source Select the method to synchronize the system s date and ti...

Page 25: ...bound Transit and Outbound Transit Disable Shuts down Inbound Transit and Outbound Transit Enable Greeting Mode Selects the Greeting Mode Day Greeting of office hours is activated Night Greeting of of...

Page 26: ...ust be less than 6 characters The first character can not be 0 1 or 2 If an access code is defined you can define another access code by this code followed by one extra character only one character is...

Page 27: ...VTG3300 Series user guide 7 3 1 1 Numbering Plan WEB parameter From the Web Management Page select folder ADVANCED select NUMBERING PLAN 25...

Page 28: ...for Abbreviated dialing Blank Operator Access Code to Connect to Operator 0 Access Code Seize Remote Trunk Access Code to Seize the Trunk group of a remote gateway but has to obtain the permission fir...

Page 29: ...to FXO will hear the greetings first System will check if the code you dial is an internal call or not before searching the entries in the Prefix Map By default the extension number is starting from...

Page 30: ...The system search phone number according to this sequence 2 PhoneBook Outbound Change to different sequence PhoneBook Outb ound 7 3 2 Configuration of Ext Line and Trunk Channel The last 2 digit of th...

Page 31: ...FXS If Operator Group Yes No FXO number of the trunk group 1 2 Yes 1 Displays the defined extension number The extension line that has joined to operator group will also show OP Ext or Trk Class FXO S...

Page 32: ...30 30...

Page 33: ...d port Disable Shuts down all functions to selected port Enable Current State Display the current status Display only Enable Selected port is enabled Disable Selected port is disabled Enable Informati...

Page 34: ...g to the next configured phone number No Answer Forward When there is no answer for this FXS port the call will be forwarded to a specified destination Busy NoAnswer Forward When there is no answer or...

Page 35: ...ere The Permitted Phone Number for Offnet Forward in Shanghai should be configured to 1360567888 Blank Barring Class ID Enter the Barring class for selected port 0 Outbound Transit Control Privilege D...

Page 36: ...ts Blank Trigger Mode Chooses the mode to trigger the softkey Key Press If the digits dialed matches with any one of the digits defined in Trigger Digits the softkey is triggered and the number define...

Page 37: ...racters 2 Phone Number The phone number of other VTG3300 devices 3 Type There are two types iPBX or Phone iPBX is used for the VTG3300 series If iPBX is defined in Type system will use Prefix ID 2 dig...

Page 38: ...allowed Please note these restrictions Avoid defining prefix numbers starting with the digits 1 and 2 If you have to use numbers starting with digits 1 or 2 please refer to Session 7 3 4 Internal Cal...

Page 39: ...VTG3300 Series user guide 7 3 3 2 Web Page for Prefix Map From the Web Management Page select folder ADVANCED select PREFIX MAP 37...

Page 40: ...o N A the call will be transferred to the Operator of another system whose prefix number is assigned here e g the Prefix Map Table of own system prefix phone type 33 886282268888 iPBX Enter 33 in the...

Page 41: ...r prefix ID Ext No or the prefix number plus 0 prefix ID 0 Actually the corresponding telephone number of the equipment defined in the Prefix Map Table is sent out In the later case 0 will be treated...

Page 42: ...300 Extension number e g 002862164451111 22 Method 2 Prefix Extension number e g 3322 33 is the prefix of VTG3300 of called side 7 3 5 Dial to PSTN line 7 3 5 1 Access Trunk Group All FXO ports are se...

Page 43: ...p Each FXO port should be assigned to a trunk group either Group 1 or Group 2 From the Web Management Page select folder CHANNEL select CONFIGURATION In this page enter the FXO port in the field of Ch...

Page 44: ...pei side Seize Remote Trunk Access Code is configured as 9 Under such configuration Taipei can place a call to the Shanghai PSTN line through the VTG3300 in Shanghai seizing the remote trunk of the VT...

Page 45: ...a automatically if no trunks are available its own gateway I Configuration on the Line of Own Side Define the field of Same Area Trunk Access to TRUE from the Web Management Page folder ADVANCED and s...

Page 46: ...teway has to give the permission of Outbound Transit to the remote side and set Call Allowed to TRUE please refer to sec 7 3 18 Outbound Transit Call If there are several FXO ports that have the same...

Page 47: ...ID 2 If the FXO port will join a Trunk Group Telephony Workgroup the port must connect to a PSTN line And the functions concerning the trunk access to this port must be enabled e g Trunk Group Access...

Page 48: ...FXO port of Trunk Class can be accessed by Seize Specific Trunk Class only Example FXS VTG3300 FXO PSTN Class 0 Class 1 Dial 9 Broadcast Dial 8 All FXO ports belong to Trunk Group 1 Ports of Class 0 c...

Page 49: ...please refer to Session 7 3 23 Access Code Dialing Method is shown below Transferred To Procedure Extension line of same Gateway Press Flash then dial the Extension number or Press Flash then dial th...

Page 50: ...TG3300 series Gateway supports several types of Operators DISA Operator for own Gateway Network Operator When a call is coming from a trunk i e FXO port or from IP the VTG3300 will follow the procedur...

Page 51: ...3 11 3 Built In DISA Assign Operator To Assign a certain extension line as Operator Operator Code Access Code to access Operator Folder ADVANCED select NUMBERING PLAN Please refer to Section 7 3 11 4...

Page 52: ...isabled Greetings Op Code Assign Operator To Yes Network Operator N A Ext No Line in busy Answered by this Ext No Find next OP from OP Group Available OP in OP Group Busy Tone No Yes Blank Action by t...

Page 53: ...DISA is built in to each port and whenever a call is coming from trunk or from IP via Internet DISA is always available to broadcast the greetings Please configure DISA if you need the Auto Attendant...

Page 54: ...lect a number in the field of Operator 3 Enter select a port in the field of Assign Operator to of group Other Setting 4 Click button Apply II Operator Call Forward When a call is coming and the Opera...

Page 55: ...A the system will assume that the Operator is defined on another gateway From the Network Operator Prefix configuration the system will find the Operator for this call Of course the Network Operator P...

Page 56: ...lines in the Operator Group of its own gateway are busy and another gateway is assigned as backup Operator then system will find an available Operator from the second gateway If the second gateway has...

Page 57: ...Messages Greeting 1 The Greetings for office hours Good day this is XX XXX please dial the extension number or 0 for Operator Greeting 2 The message when line is busy The line is busy please dial anot...

Page 58: ...te the greetings for off duty hours take the phone set off hook dial dial 09 9999 to enter the management mode then dial 070 7 3 12 1 Recording the Messages 1 Enter Management Mode Take the phone set...

Page 59: ...the dial tone is heard dial then 09 9999 to enter the Management Mode the DuDu tone will be heard 2 Listening the 1st message Dial 961 If you want to stop just dial 3 Listening the 2nd message Dial 9...

Page 60: ...ne the Abbr Dial Index in Abbr Dial Table The number defined in the table is the actual digits to be dialed out for making a phone call For example if you would like to dial 9 so that telephone number...

Page 61: ...on of Softkey can be configured on every extension line FXS port and Trunk FXO port The Trigger mode of Softkey may be defined The Softkey may consist of digits 0 9 and Combined with the functions of...

Page 62: ...e off hook and dials 0 the system will send out 00286135556666 User takes the phone off hook and dials 1 the system will send out 0921666888 User takes the phone off hook and dials the system will sen...

Page 63: ...0 is sent out Please refer the figure below This number meets the definition of Abbr Dial Access Code 5 followed by Abbr Dial Index 20 therefore the actual number dialed out is 6688 User dials Softkey...

Page 64: ...der CHANNEL select CONFIGURATION page Field Value Entered Soft key String 26 Trigger Mode Key Press Trigger Digits 123 Append Trigger Digits Append III Explanation of how the system works User dials 1...

Page 65: ...ansit Call Phone number of Forward to If the transit call is offnet to PSTN PSTN to IP to PSTN then the password will limit the forwarded calls Different passwords have different permission There are...

Page 66: ...this function will not work Enter the Web Management Page folder BASIC select GENERAL page check if the field of Transit Call is set to Enable if not please set it to Enable 7 3 16 1 Inbound Transit...

Page 67: ...ss will be displayed one of Disable Local Toll International is displayed Blank 7 3 17 Outbound Transit Calls General The feature Outbound Transit Call provides the possibility for a remote equipment...

Page 68: ...teway to own FXO port is also allowed Please refer to Section 7 3 6 Seize Remote Trunk Configuration of Outbound Transit Steps of configuration 1 Enter the MAC address and the telephone number of the...

Page 69: ...If followed by trunk port may be seized by this equipment 2 Phone Number Phone numbers of who has permission for Outbound Transit 3 Attempts The No of times to make outbound transit calls including th...

Page 70: ...UE True FXO port can be seized False FXO port cannot be seized by Blank Delete Entry Enter the MAC Address of the equipment that will be deleted from the Permission List of Outbound Transit Blank Clea...

Page 71: ...ode and area code Offnet to The telephone number of PSTN or mobile phone that the call will be forwarded to The telephone number is entered from the viewpoint of transfer gateway the remote equipment...

Page 72: ...ore configuring the call forward function 7 3 18 2 Secretarial Intercept Feature Example In a company phone calls for the General Manager are pickup by the secretary Phone calls are filtered by the se...

Page 73: ...e defined destination line we will call it Line B The maximum cascade is up to 16 forwarded destinations 3 The configuration of Forward Busy Slave for the field can be done by Web Management Page 4 Ex...

Page 74: ...the NoAnswer Forward time will be minus 5 seconds The default value is 50 seconds this means the call will be transferred if there is no answer with in 45 seconds In the Web Management Folder ADVANCE...

Page 75: ...mber for Offnet Forward Example Local Gateway VTG3300 is located in Taipei and the remote gateway working as the transfer gateway is located in Shanghai If an extension line in Taipei wants to forward...

Page 76: ...teway may make an outbound transit call via this remote gateway The privilege for Outbound Transit calls can be defined to different levels on individual extension lines There are four classes of priv...

Page 77: ...VANCED TRUNK GROUP 2 Set permission to TRUE for the Trunk Group so that outbound transit calls are allowed Remote Access 3 Click Apply button 7 3 20 Specified Route Specified Route for Outbound Transi...

Page 78: ...pan country code 81 i e Tokyo area 7 3 20 1 Cost for Route Priority The concept of cost for route is the factor used to select the route for Outbound Transit The cost ranges 1 to 95 is assigned to the...

Page 79: ...y Entries Adds or modifies the route Route the specified route to be added e g if the permission to the route in Taipei area is offered then enter 8862 Cost Priority of route being selected above Rout...

Page 80: ...ine only one Barring Class can be selected 7 3 21 1 Create Barring Classes From the Web Management Page folder BASIC select BARRING CLASSES The parameter for Barring Classes defines Accept or Deny att...

Page 81: ...lass Delete Attr Deletes the Attribute to the selected Barring Class Class Name Defines a name for the selected Barring Class any name less than 15 characters can be defined by the system Manager Add...

Page 82: ...ls to Beijing Area Code 010 and calls to mobile phones Area Code 013 in China is allowed The configuration for Barring of the equipment is to define the Area Code 010 and 013 as exceptions other numbe...

Page 83: ...click Select 2 Select a Barring Class in the field of ID under Barring Class and click Apply 7 3 22 Phone Book General If the IP address of a frequently used remote gateway is a Static IP address you...

Page 84: ...ivate IP Display Only Phone Number Adds or modifies the telephone number including Country Code and Area Code in the Phone Book Blank Add Entry IP Control Port Adds or modifies the IP Address or UDP B...

Page 85: ...may be stored either in the static Phone Book or the dynamic Phone Book through IP learning hence you may find out the corresponding IP address and UDP port number used when he telephone is placed In...

Page 86: ...Configuration for Access Code Web Management Page folder ACCESS CODE 84...

Page 87: ...The number of access codes that have been entered Display only 6 Entries List Displays the list of possible access codes entered for international call Display only 002 019 005 006 007 009 Add Entrie...

Page 88: ...ea A to area B the dial number will be the access code for toll call 0 rather then Area Code 47 and phone number These kinds of conflict make VTG3300 confused In such cases any exceptions must be stor...

Page 89: ...exceptions that can be entered Display only 10 Entered The number of exceptions that have been entered Display only 0 Entries List Displays the list of exceptions entered Display only Blank Add Entrie...

Page 90: ...the FXO port of VTG3300 is connected to an extension line of a PBX this field must be defined Format Trunk access code of PBX P P means wait one second for fetching Attention If the FXO is fetched by...

Page 91: ...s or Disables the feature Manual IP Learning Enable Activates the feature Disable Closes the feature Enable 7 3 24 Advance General Configuration Advanced configuration may make some adjustment to equi...

Page 92: ...90...

Page 93: ...Select the maximum FAX transmission rate 2400 4800 7200 9600 12000 14400 14400 bps Low Speed Redundancy Select the number of low speed redundancy for frame transmission No Redundant Packet 1 Redundant...

Page 94: ...displayed in Shanghai if the call is coming from Taipei Disable Group 1 FALSE Same Area Trunk Access Group 2 If the system will access the available trunk automatically from the other equipment in th...

Page 95: ...t not only with other models of the same series but also with commercial PBX In general headquarter of an enterprise may be equipped with a high capacity PBX and in the other branches or offices aroun...

Page 96: ...meter Budget Control VoIP Calls controls the number of IP calls can be made simultaneously and avoid impact on quality of service due to insufficient bandwidth For example there are 16 ports for one V...

Page 97: ...G3300 The IP Address of the CDR Receiver and UDP used must be configured in the VTG3300 The CDR Receiver is optional Software and is not including in this manual Format of CDR There are two lines for...

Page 98: ...TG3300 and forward to other VoIP gateways if at least one port for FAX is defined Configuration In the Web Management Page folder CHANNEL select CONFIGURATION page Choose yes in the field Support T 38...

Page 99: ...will ring for one minute when the set time is reached Periodic Phone set will ring for one minute each time the set alarm time is reached Example 1 Set the alarm on next 06 30 AM only 1 Take phone off...

Page 100: ...the file either in Notepad or using another word processor and modify the data then upload the file to the Gateway If there are a lot of data that needs to be created or modified use this method to s...

Page 101: ...e So the data remains unchanged if you remove records all or partial from the MEM file and upload them to gateway by FTP again If you need to remove any records you should Remove records from Web page...

Page 102: ...2nd lines are the IP of NET PLUS The third line is the IP of NET The first and 2nd lines are the Port No of NET PLUS The third line is the Port No of NET N A N A In Notepad you may add or modify the e...

Page 103: ...B Server TCP 80 Telnet Server TCP 23 Normally every type of server uses a specific port number e g WEB server uses the port of TCP 80 and FTP server uses the port of TCP 21 The configuration is to set...

Page 104: ...44XX GT6 6th greeting file File of voice greeting record have to record by yourself XF44XX GT7 7th greeting file File of voice greeting record have to record by yourself XF44XX GT8 8th greeting file W...

Page 105: ...before updating FIRMWARE 1 Turn the gateway power ON 2 Turn PC power ON 3 Make sure the network cable is connected for FTP 4 Configure the IP Subnet and default gateway and PC 5 Get the file of Update...

Page 106: ...t The files of Gateway will be displayed if the connection is successful 3 Be sure that the files to be uploaded are stored on the hard disk Select the file with extension of RUN and click button Uplo...

Page 107: ...le on the Gateway 5 After the file is overwritten you may check if the time of the file is updated Gateway has to run Cold Start to restore the configure file then the updating is effective 6 Select t...

Page 108: ...e as the file name in the Gateway e g XF4421 web And the step 4 5 7 To check if the uploading is successful enter the Web Management Page to examine the version of software Check if the correct versio...

Page 109: ...d Password Using this password you may enter the Web page and read write the parameters But by using this password you can not change any passwords including the password for Web and for the Phone set...

Page 110: ...ion of the interactive help system Ping Sends echo request to destination Probe hook Probes busytone cadence Probe remove Stops probe busytone cadence Reload Halts and performs cold start Restart Halt...

Page 111: ...Item Description Parameter Remarks 01 Call Forward 0 1 2 3 4 5 0 Forward None Disable 1 Forward All Calls 2 Forward Busy 3 No Answer Forward 4 Busy and No Answer Forward 5 Busy Slave Superuse Only Co...

Page 112: ...anagement Note The password of System Management can be changed only from the system console Item Description Parameter Remarks 40 Access internal IP Address If under NAT access to the current interna...

Page 113: ...nes Primary DNS Server IP x 1 3 Digits 0 255 xxx xxx xxx xxx Defines Primary DNS Server IP of own equipment 59 Defines Secondary DNS Server IP x 1 3 Digits 0 255 xxx xxx xxx xxx Defines Secondary DNS...

Page 114: ...rator 2 Digits from 11 to 26 Enter the extension number that will be Operator 96 Plays the greetings recode 1 Digit from 1 to 7 stop Enter the number of greeting to be played 97 Reset to recover all p...

Page 115: ...o Cancellation G 165 G 168 16 ms Jitter Buffer Adaptive Jitter buffer Management Gain Control In Out 6db Packet Time 40 ms Transport Protocol RTP RTCP Call Control Protocol Proprietary Phone Book Auto...

Page 116: ...Working Environment Operating Temperature 0 to 50 Storage Temperature 10 to 70 EMI Certification FCC part 15 Class B CE Mark PSTN Regulation FCC part 68 NALTE iD A JATE Safety cUL CCIB CB 114...

Page 117: ...try code Country Region ID Country Region ID Australia 02 Korea 24 Philippines 03 Malaysia 26 Canada 06 Singapore 36 China 07 Slovenia 38 Vietnam 10 Spain 40 France 12 Taiwan 43 Germany 13 Thailand 44...

Page 118: ...MAC Address Country Code Area Code Phone Number NET ID IP Calls w Auto Learning IP Calls Trunk Group1 Access Trunk Group2 Access Phone set Programming Abbr Dial Call Pick Up Operator Code Net Plus Cal...

Page 119: ...ass Inbound Transit MAC Trunk Call Allowed Phone Number Type Name Outbound Transit Permitted Number For Offnet Forward Offnet Forward Index Speed Dial Number Abbr Dial Route Cost Specified Route Class...

Page 120: ...oftkey Trigger Append 1 11 2 12 3 13 4 14 5 15 6 16 7 17 8 18 9 19 10 20 11 21 Channe l FXS 12 22 Prefix Map Prefix Number Type Prefix Map 13 2 Example of Numbering Plan Here is an example of number p...

Page 121: ...Call 1 and 2 Assign Operator to N A Maximum number of IP Calls 16 Numbering Plan My Pick Up Group 9 Prefix Map Network Operator Prefix 88 Ch Trunk Status Same Area Remote Notes 13 1 Enable FALSE TRUE...

Page 122: ...ial 00 88881111 Route Cost 8862 2 Specified Route 86 2 Class Entry Content 1 Name Toll Only Attribute Accept Barring Table 00 01 Exception Table Barring Class 2 Name Local Only Attribute Accept Barrin...

Page 123: ...0 Key 0 A 6 16 FF Enable Yes 0 Internation al 20 Key 0 A 7 17 GG Enable Yes 0 Internation al 20 Key 0 A 8 18 AB Enable Yes 0 Internation al 20 Key 0 A 9 19 CD Enable Yes 2 Local 20 Key 0 A 10 20 EF En...

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Summary of Contents for VTG3300 SERIES

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Mosa VTG3300 SERIES, User Manual, Page: 1 / 123

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Summary of Contents for VTG3300 SERIES

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