Your two year guarantee
It is important to retain the retailers
receipt as proof of purchase.
Staple your
receipt to this back cover for future reference.
Please quote the following information if the
product develops a fault. These numbers can
be found on the base of the product.
Model no.
Serial no.
All Morphy richards products are individually
tested before leaving the factory. In the unlikely
event of any appliance proving to be faulty
within 28 days of purchase it should be returned
to the place of purchase for it to be replaced.
If the fault develops after 28 days and within
24 months of original purchase, you should
contact the Helpline number quoting Model
number and Serial number on the product, or
write to Morphy richards at the address shown.
You will be asked to return the product (in
secure, adequate packaging) to the address
below along with a copy of proof of purchase.
Subject to the exclusions set out below (1-5) the
faulty appliance will then be repaired or
replaced and dispatched usually within 7
working days of receipt.
If you suspect a fault, follow the simple
checks detailed below before returning the
appliance or calling the helpline.
• Check the filters for blockages.
• Check the tools / tubes for blockages.
• Check the plug is firmly in the socket and the
supply is switched on.
• Make sure the socket is working by trying
another appliance.
• Check the fuse in the plug.
If for any reason this item is replaced during
the 2 year guarantee period, the guarantee on
the new item will be calculated from original
purchase date. Therefore it is vital to retain your
original till receipt or invoice to indicate the date
of initial purchase.
To qualify for the 2 year guarantee the
appliance must have been used according to
the manufacturers instructions. For example, the
filter must be cleaned regularly.
EXCLUSIONS
Morphy richards shall not be liable to replace
or repair the goods under the terms of the
guarantee where:
1
The fault has been caused or is attributable
to accidental use, misuse, negligent use or
used contrary to the manufacturers
recommendations or where the fault has
been caused by power surges or damage
caused in transit.
2
The appliance has been used on a voltage
supply other than that stamped on the
products.
3
Repairs have been attempted by persons
other than our service staff (or authorised
dealer).
4
Where the appliance has been used for hire
purposes or non domestic use.
5
The guarantee excludes consumables such
as filters.
This guarantee does not confer any rights
other than those expressly set out above and
does not cover any claims for consequential
loss or damage. This guarantee is offered as an
additional benefit and does not affect your
statutory rights as a consumer.
• This guarantee is valid in the UK and Ireland
only.
Morphy richards products are intended for
household use only.
Morphy richards has a policy of continuous
improvement in product quality and design.
The company, therefore reserves the right
to change the specification of its models at
any time.
The After Sales Division
Morphy richards Ltd, Mexborough
South Yorkshire, England, S64 8AJ
Helpline (office hours)
UK 0870 060 2604
Republic of Ireland 1800 409119
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