Helpline
If you have any difficulty with your
appliance do not hesitate to call us. We are
likely to be more help than the store from
where it was bought.
Please have the following information
ready to enable our staff to help you.
•
Name of product
•
Model number as shown on the
underside of the appliance.
Your two-year
guarantee
It is important to retain the retailers
receipt as proof of purchase. Staple your
receipt to this back cover for future
reference.
Please quote the following information if
the product develops a fault. These numbers
can be found on the base of the product.
Model no.
Serial no.
All Morphy Richards products are
individually tested before leaving the factory.
In the unlikely event of any appliance proving
to be faulty within 28 days of purchase it
should be returned to the place of purchase
for it to be replaced.
If the fault develops after 28 days and
within 24 months of original purchase, you
should contact Morphy Richards quoting
Model number and Serial number on the
product, or write to Morphy Richards at the
address shown.
You will be asked to return the product (in
secure, adequate packaging) to the address
below along with a copy of proof of
purchase.
Subject to the exclusions set out below
(1-6) the faulty appliance will then be
repaired or replaced and dispatched usually
within 7 working days of receipt.
If for any reason this item is replaced
during the 2-year guarantee period, the
guarantee on the new item will be calculated
from original purchase date. Therefore it is
vital to retain your original till receipt or
invoice to indicate the date of initial
purchase.
To qualify for the 2-year guarantee the
appliance must have been used according to
the manufacturers instructions. For example,
appliances must have been descaled and
filters must have been kept clean as
instructed.
Morphy Richards shall not be liable to
replace or repair the goods under the terms
of the guarantee where:
1
The fault has been caused or is
attributable to accidental use, misuse,
negligent use or used contrary to the
manufacturers recommendations or
where the fault has been caused by
power surges or damage caused in
transit.
2
The appliance has been used on a
voltage supply other than that stamped
on the products.
3
Repairs have been attempted by persons
other than our service staff (or authorised
dealer).
4
Where the appliance has been used for
hire purposes or non domestic use.
5
Morphy Richards are not liable to carry
out any type of servicing work, under the
guarantee.
6
The guarantee excludes consumables
such as bags, filters and glass carafes.
This guarantee does not confer any rights
other than those expressly set out above
and does not cover any claims for
consequential loss or damage. This
guarantee is offered as an additional benefit
and does not affect your statutory rights as a
consumer.
•
This guarantee is valid in the UK and
Ireland only.
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