5. Financial Transactions
5.15.2
Manually Processing Credit Transactions OVER Floor Limit
If the terminal is down, report the problem to the Moneris Merchant Service Centre then follow these
instructions to process the transaction manually.
Note: In order to process Credit Purchases manually you must have a paper sales draft
for the card type (e.g. a VISA sales draft for a purchase on a VISA card) and an
imprinter. Contact the Moneris Merchant Service Centre to obtain these supplies
if you do not have them.
While the terminal is down:
1.
of the customer's credit card.
2.
Call the Moneris Merchant Service Centre to obtain a Voice Authorization Number for the transaction and
record the Voice Authorization Number on the paper sales draft.
When the terminal is functioning properly again:
1.
transaction on the terminal for the amount on the sales draft. You will need to key in the
card number
,
expiry date
,
validation code
(3 or 4 digit V-code on the back of the credit card) and
Voice
Authorization Number
.
2.
Attach the Merchant copy of the terminal's receipt to the Merchant copy of the Sales Draft and retain the
two copies for your records.
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