Moneris smartselect, Operating Manual

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Debit Financial Transactions
58 SmartSELECT Merchant Operating Manual v 2.0
8.3: Debit Purchase Void
This transaction is used only when a Debit Purchase was entered incorrectly and
needs to be cancelled before it is re-entered correctly. It must be processed for the
same amount as the original Debit Purchase and must be processed in the same
batch as the original transaction.
Note: The POS Admin Card is required to process this transaction.
From the Idle screen:
1. Press
Menu
. The
Financial Transactions
menu appears.
2. Select
Purchase Void
. The
Swipe Admin Card
prompt appears with the
words
Purchase Void
above it.
3. Swipe the POS Admin Card. The
Swipe Customer Card
prompt appears.
4. Swipe the customer’s Debit card on the terminal. The terminal displays
Pro-
cessing
then the
Enter Original Authorization Number
prompt appears.
a. On the PINPad, the
PURCH. CORRECTION
prompt appears.
5. Key in the authorization number (AUTH. #) found on the original receipt and
press
Enter
. The
Enter Purch. Void Amount
prompt appears.
6. Key in the full amount of the purchase to be voided and press
Enter
.
Note: Be sure to key in the exact amount of the original purchase.
The
Continue on PINPad
prompt appears.
On the PINPad:
a. The
PURCH. CORRECTION $#.## - OK?
prompt appears.
b. The customer presses the
OK
button. The
SELECT ACCOUNT
prompt
appears.
c. The customer presses the
CHQ
button to select their chequing account OR
the
SAV/EP
button to select their savings account. The
ENTER PIN & OK
PIN=
prompt appears.
d. The customer keys in their personal identification number (PIN) and
presses the
OK
button. The
PLEASE WAIT FOR MESSAGE
prompt
appears.
7. The terminal displays
Processing
then the Host Response screen (indicating
the amount to be voided and the card number) while it communicates with the
Host and prints the beginning of the Merchant copy of the receipt.
8. When the Purchase Void is approved, the Host Response screen is updated
with the
Approved
text, and the transaction number, and the terminal finishes
printing the Merchant copy of the receipt. The
Next Copy
button appears.
a. The PINPad displays the
APPROVED-THANKS OBTAIN CARD
prompt.
b. The customer returns the PINPad.
9. Tear off the receipt and keep it for your records.
10. Press
Next Copy
. The Cardholder copy of the receipt prints.
11. Tear off the receipt and give it to the customer along with their Debit card.
12. Press
Exit
. The terminal returns to the Idle screen.
a. The PINPad display returns to the
WELCOME/BONJOUR
prompt.