Moneris smartselect, Operating Manual

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SmartSELECT Merchant Operating Manual v 2.0 57
Debit Financial Transactions
8.2: Debit Refund
This is used to refund the full amount or a portion of the amount of a Debit Pur-
chase transaction.
Note: The POS Admin Card is required to process this transaction.
From the Idle screen:
1. Press
Menu
. The
Financial Transactions
menu appears.
2. Select
Refund
. The
Swipe Admin Card
prompt appears with the word
Refund
above it.
3. Swipe the POS Admin Card. The
Swipe Customer Card
prompt appears.
4. Swipe the customer’s Debit card on the terminal. The terminal displays
Pro-
cessing
then the
Enter Refund Amount
prompt appears.
a. On the PINPad, the
REFUND
prompt appears.
5. Key in the amount of the Refund and press
Enter
. The
Continue on PINPAD
prompt appears.
On the PINPad:
a. The prompt
REFUND $#.## - OK?
appears.
b. The customer presses the
OK
button. The
SELECT ACCOUNT
prompt
appears.
c. The customer presses the
CHQ
button to select their chequing account OR
the
SAV/EP
button to select their savings account. The
ENTER PIN & OK
PIN=
prompt appears.
d. The customer keys in their PIN (personal identification number) and
presses the
OK
button. The
PLEASE WAIT FOR MESSAGE
prompt
appears.
6. The terminal displays
Processing
then the Host Response screen (indicating
the refund amount and the card number) while it communicates with the Mon-
eris Host and begins printing the first copy of the receipt.
7. When the Refund is approved, the Host Response screen is updated with the
Approved
text, and the transaction number, and the terminal finishes printing
the Merchant copy of the receipt. The
Next Copy
button appears.
a. The PINPad displays the
APPROVED-THANKS OBTAIN CARD
prompt.
b. The customer returns the PINPad.
8. Tear off the receipt and keep it for your records.
9. Press
Next Copy
to print the Cardholder copy of the receipt. The receipt
prints.
10. Tear off the receipt and give it to the customer.
11. Press
Exit
. The terminal returns to the Idle screen.
a. The PINPad display returns to the
WELCOME/BONJOUR
prompt.