Moneris smartselect, Operating Manual

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SmartSELECT Merchant Operating Manual v 2.0 97
Tip Entry on PINPad Transactions
C.2.3: Debit Purchase Void with Tip Entry
This transaction is used only when a Debit Purchase was entered incorrectly and
needs to be cancelled before it is re-entered correctly. It must be processed for the
same amount as the original Debit Purchase and must be processed in the same
batch as the original transaction.
From the Idle screen:
1. Press
Menu
. The
Financial Transactions
menu appears.
2. Select
Purchase Void
. The
Swipe Admin Card
prompt appears with the
words
Purchase Void
above it.
a. On the PINPad, the
Purch. Correction
prompt appears.
3. Swipe the POS Admin Card. The
Enter Purch. Void Amount
prompt appears.
4. Key in the amount and press
Enter
. The
Enter Original Authorization Number
prompt appears.
5. Key in the Original Authorization Number (the AUTH. # found on the origi-
nal receipt) and press
Enter
. The
Enter Sequence No. of Original Trans
prompt appears.
6. Key in the Sequence number (the last six digits of the Receipt number without
the ‘-’) and press
Enter
. The
Swipe Card at Terminal or PINPAD
prompt
appears.
a. On the PINPad, the
Purch. Correction Swipe Card
prompt appears.
7. Swipe the card. The
Processing
prompt appears, then the
Continue on PIN-
Pad
prompt appears.
a. The
Purchase Correction $#.## - OK?
prompt appears.
b. The customer presses the
OK
button on the PINPad keypad. The
Select
Account
prompt appears.
c. The customer presses the
Chequing
or the
Savings
button on the PINPad
keypad. The
Enter PIN & OK PIN=
prompt appears.
d. The customer keys in their personal identification number (PIN) and
presses the
OK
button on the PINPad keypad. The
Please Wait for Mes-
sage
prompt appears.
8. The terminal prints the beginning of the Merchant copy of the receipt. The
Host Response screen appears (indicating the Purchase Void amount and the
customer’s Debit card number) while the terminal communicates with the
Host.
9. When the Purchase Void is approved, the Host Response screen is updated
with the
Approved
text, the transaction number, and the
Keep Merchant
Record
prompt. The terminal finishes printing the Merchant copy of the
receipt. The
Next Copy
button appears.
a. The PINPad displays the
Approved-Thanks Obtain Card
prompt.
10. Tear off the receipt and keep it for your records.
11. Press
Next Copy
. The Cardholder copy of the receipt prints and the Host
Response screen is updated with the
Provide Transaction Record
prompt.
12. Tear off the receipt and give it to the customer.
13. Press
Exit
. The terminal returns to the Idle screen.
a. The PINPad displays returns to the
WELCOME/BONJOUR
prompt.