Moneris smartselect, Operating Manual

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Tip Entry on PINPad Transactions
96 SmartSELECT Merchant Operating Manual v 2.0
C.2.2: Debit Refund with Tip Entry
This is used to refund the full amount or a partial amount of a purchase transac-
tion.
From the Idle screen:
1. Press
Menu
. The
Financial Transactions
menu appears.
2. Select
Refund
. The
Swipe Admin Card
prompt appears.
a. On the PINPad, the
Refund
prompt appears.
2. Swipe the POS Admin Card. The
Enter Refund Amount
prompt appears.
3. Key in the Refund Amount and press
Enter
. The
Enter Original Authorization
Number
prompt appears.
4. Key in the Original Authorization Number (AUTH. # from the original
receipt) and press
Enter
. The
Swipe Card at Terminal or PINPAD
prompt
appears.
a. On the PINPad, the
Refund Swipe Card
prompt appears.
2. Swipe the customer’s Debit Card on the terminal or the PINPad. The
Process-
ing
status prompt appears, then the
Continue on PINPad
prompt appears.
a. On the PINPad, the
Refund Card Swiped
prompt appears, then the
Refund
$#.## - OK?
prompt appears.
b. The customer presses the OK button on the PINPad keypad. The
Select
Account
prompt appears.
c. The customer presses the Chequing or the Savings button on the PINPad.
The
Enter PIN & OK PIN=
prompt appears.
d. The customer keys in their personal identification number (PIN) and
presses the OK button on the PINPad. The
Please Wait For Message
prompt appears.
6. The terminal prints the beginning of the Merchant copy of the receipt. The
Host Response screen appears (indicating the Refund amount and the cus-
tomer’s Debit card number) while the terminal communicates with the Host.
7. When the refund is approved, the Host Response screen is updated with the
Approved
text, the transaction number and the
Keep Merchant Record
prompt. The terminal finishes printing the Merchant copy of the receipt. The
Next Copy
button appears.
a. The PINPad displays the
Approved-Thanks
prompt.
b. The customer returns the PINPad.
8. Tear off the receipt and keep it for your records.
9. Press
Next Copy
. The Cardholder copy of the receipt prints and the Host
Response screen is updated with the
Provide Transaction Record
prompt.
10. Tear off the receipt and give it to the customer along with their Debit card.
11. Press
Exit
. The terminal returns to the Idle screen.
a. The PINPad displays returns to the
WELCOME/BONJOUR
prompt.