Moneris Mobile 8100, Operating Manual, Page: 63 / 86

Moneris Mobile 8100 Merchant Operating Manual v1.01 57
Processing Debit Card Transactions
8.4: Refund Correction
You can correct a debit refund transaction processed in the current batch on the
same terminal.
You must process this correction transaction on the same day in the same batch as
the original (incorrect) refund and it must be for the full value of the original
(incorrect) refund.
To complete the refund, process another Refund transaction for the correct
amount.
TERMINAL DISPLAY OPERATOR’S ACTIONS CUSTOMER’S ACTIONS
SWIPE CARD OR
PURCH REF OTHR
Press
F3
to select OTH (OTHER).
SWIPE CARD OR
PAUTH ADV OTHR
Press
F3
to select OTH (OTHER).
SWIPE CARD OR
PCOR RCOR OTHR
Press
F2
to select RCOR (REFUND
CORRECTION).
PURCHASE CORRECT
ENTER PASSWORD
Enter your password and press
OK
.
REFUND CORRECT
SWIPE CARD
Swipe the customer’s Debit card.
REFUND CORRECT
INVOICE NUMBER
Enter the original Invoice number
listed on receipt
(if enabled) and press
OK
.
ENTER ORIGINAL
AUTH NUMBER
Enter the 6-digit AUTH# from the origi-
nal Refund receipt and press
OK
.
REFUND CORRECT
ENTER AMOUNT
Enter amount of original refund and
press
OK
.
PRESS OK AND
PASS TO CUSTOMER
Press
OK
to confirm the amount. Pass
terminal to customer.
WELCOME
BONJOUR
No operator action required.
REFUND CORRECT
$00.00 OK?
If customer accepts the refund
correction amount, they press
OK
.
SELECT ACCOUNT
CHQ SAV
Press
F1
CHQ for chequing acct.
Press
F3
SAV for savings acct.
ENTER PIN & OK
PIN =
Enter PIN number and press
OK
.
REFUND CORRECT
* $00.00
Retrieve terminal from customer.