19
INS10613C - 06/22
Troubleshooting
If faucet does not appear to be function-
ing properly, repeat the faucet startup
process
Startup process definition:
Disconnect
the battery holder cable
(Y)
and leave
disconnected for 10 seconds. Reinsert
battery holder cable
(Y)
and ensure cable
is pushed all the way into the control box
(S)
(Refer to step 13).
Symptom
Probable Cause(s)
Recommended Action(s)
Water does not flow and light is off.
1. Data cable is not plugged into control box all the
way.
Push data cable firmly into control box (Step 9).
2. Power cable is not plugged into control box all
the way.
Push power cable firmly into control box (Step 17).
3. Batteries not installed properly.
Unplug battery holder cable. Install the batteries in proper orientation into
the battery holder (Step 14).
4. Batteries are dead in the battery holder.
Unplug battery holder cable. Replace batteries with new AA alkaline bat-
teries (Step 14).
5a. If using AC adapter only and electricity is out.
Temporarily use the battery holder supplied with the faucet.
5b. If using AC adapter with power splitter and
electricity
is out.
Faucet will function normally until battery power is depleted.
6a. If using AC adapter only and the wall switch for
power outlet is OFF.
Turn the wall switch ON to ensure power at outlet. Clear area for proper
startup.
6b. If using AC adapter with power splitter and the
wall switch for power outlet is OFF.
Turn the wall switch ON to ensure power at outlet. If the wall switch
remains OFF, the faucet will function normally until battery power is
depleted.
Water does not flow and light is on.
1. Water supplies are not turned ON.
Turn ON the water supplies (Step 16).
Low flow in HOT/COLD/BOTH.
OR
Only HOT or COLD flow.
1. HOT/COLD/BOTH water supplies are not turned
ON.
Turn ON the water supplies (Step 16).
2. Pinched or kinked hoses.
Make sure all hoses are not pinched or kinked.
3. Clogged filters.
Clean both filters (See pages 16-17).
Sensor not functioning.
1. Sensor is deactivated.
Reactivate sensor (page 14).
2. Handle slightly open.
Close the handle fully.
3. An object is within the range of the sensor.
Ensure there are no objects within 8" of the sensor.
Handle position for HOT and COLD
water flow is reversed (COLD
forward).
1. HOT and COLD hoses are installed in reversed
order at wall stops.
Turn OFF supplies. Connect the HOT supply hose to the HOT stop and COLD
supply hose to the COLD stop.
2. HOT and COLD hoses are installed in reversed
order at control box.
Turn OFF supplies. Connect the HOT supply hose to the HOT side of the
control box and COLD supply hose to the COLD side of the control box (see
step A2 for hose removal).
Water keeps flowing and does not
turn off.
1. Battery holder cable unplugged while faucet
running.
Unplug the battery holder cable fully.
2. Handle in open position.
Close the handle.
Light is blinking
1. Low battery voltage.
Replace batteries with new AA alkaline batteries (Step 14).
2. Dead batteries.
Replace batteries with new AA alkaline batteries (Step 14).
3. Rechargeable batteries being used.
Replace with and only use AA alkaline batteries for proper faucet function-
ality (Step 14).
Data
Hot
Side
Filter Inside
Fitting x2
Power
Wave
Sensor
