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Symptom: Patient is complaining of groin or harness discomfort.
1. Possible Cause:
Resolution:
The harness wrap and/or the groin piece are
not tight enough.
The harness and groin piece should be securely tightened from the start.* The
harness wrap should be tight enough to grab on to the fatty tissue around the
abdomen. The groin piece should then be tightened securely to keep the
harness from riding up on the patient and creating unwanted pressure in the
groin area. A towel or a piece of foam can be wrapped around the patient’s
abdomen for added padding if needed.
Symptom: Harness is riding up on the patient causing pressure in the groin piece area
1. Possible Cause:
Resolution:
Groin piece has slack, harness rides up mak-
ing groin straps the only source of support
The bottom two straps on the harness wrap must be tightened securely, the
top one only if it rests below the rib cage. Applying the harness and groin
piece loosely will cause them to slide upward.*
Symptom: Frontal overhead straps are causing discomfort in the chest area of female patients.
1. Possible Cause:
Resolution:
The distance between the overhead straps
places load on breasts.
Use an extender to increase the front panel size and distance between the
overhead straps possibly avoiding the chest tissue. Conversely, the harness
wrap placed on the patient with opening in the back results in overhead
straps getting closer to each other in the front.
Troubleshooting - Harness
Symptom: The overhead straps slip off of patients shoulders
1. Possible Cause:
Resolution:
The overhead straps are too far apart.
Place the harness wrap with the opening in the back. This will bring the over-
head straps closer to each other.
Symptom: The patient cannot stand to properly position and tighten the harness and groin piece.
1. Possible Cause:
Resolution:
Patient is too weak or unsafe to stand
Apply the harness in supine position. Avoid harness application in sitting as it
reinforces flexed hip position.
Symptom: BiSym Display Is Not Powering On
1. Possible Cause:
Resolution:
Battery is Not Connected to BiSym Display
Connect Battery cable to BiSym Display
2. Possible Cause:
Resolution:
Low Battery Charge
The Digital BiSym is powered by a separate battery located near the top of
the Lite
Gait®
. Charge the BiSym Battery following the Digital BiSym charging
procedure.
3. Possible Cause:
Resolution:
Battery Needs to be Replaced
Contact Service & Parts Department for replacement battery information.
Symptom: BiSym Display is Not Reading Weight
1. Possible Cause:
Resolution:
Load Cell Cables are Not Connected
On the left side of the scale there should be three cables, two that look like
phone jack connectors and one that connects to the top of the LiteGait®.
Confirm that the cables are securely attached to the BiSym display.
NOTE: If load cells are connected properly and the BiSym continues not to read weight, contact Service & Parts Department for
further information.
Symptom: BiSym Display is Not Reading Zero When No Weight is on LiteGait.
1. Possible Cause:
Resolution:
Harness is Moving Slightly
Any movement in the harness may cause some noise in the BiSym Scale
reading. A reading near zero is a normal occurrence.
2. Possible Cause:
Resolution:
BiSym scale requires Zero Calibration
Refer to Zero Calibration Instructions from BiSym section of manual.
Symptom: BiSym Does Not Automatically Power Down.
1. Possible Cause:
Resolution:
Auto Shut OFF is set too long or set to ZERO
Refer to the Change Settings from BiSym section of manual.
2. Possible Cause:
Resolution:
Issue with BiSym
Contact Service & Parts Department for further troubleshooting instruction.
Troubleshooting - Digital BiSym (Optional)
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