Chapter 5
50
Mini-Convectron Module with RS-485
Instruction Manual - 275545
5.5
Returning a
Mini-Convectron Module
for Service
Some minor problems are readily corrected on site. If the product requires
service, contact the MKS, Granville-Phillips Division Technical Support
Department at 1-303-652-4400 or 1-800-776-6543 for troubleshooting
help over the phone.
If the product must be returned to the factory for service, request a Return
Material Authorization (RMA) from Granville-Phillips. Do not return
products without first obtaining an RMA. In some cases a hazardous
materials disclosure form may be required. The MKS/Granville-Phillips
Customer Service Representative will advise you if the hazardous materials
document is required.
When returning products to Granville-Phillips, be sure to package the
products to prevent shipping damage. Shipping damage on returned
products as a result of inadequate packaging is the Buyer's responsibility.
For Customer Service / Technical Support:
MKS Pressure and Vacuum Measurement Solutions
MKS Instruments, Inc., Granville-Phillips
®
Division
6450 Dry Creek Parkway
Longmont, Colorado 80503 USA
Tel: 303-652-4400
Fax: 303-652-2844
Email: [email protected]
MKS Corporate Headquarters
MKS Instruments, Inc.
2 Tech Drive, Suite 201
Andover, MA 01810 USA
Tel: 978-645-5500
Fax: 978-557-5100
Email: [email protected]
