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DIGITAL PABX

Generic 1005

Practices Index

Summary of Contents for SX-200

Page 1: ...SX ZUO DIGITAL PABX Generic 1005 Practices Index ...

Page 2: ...ject to change without notice and should not be construed in any way as a commitment by Mite1 or any of its affiliates or subsidiaries Mite1 and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate such changes Generic 1005 Practices Index ...

Page 3: ...ex 1 1 The SX 200 DIGITAL PABX documentation is contained in 2 volumes as follows Volume 1 Features and Services Hardware 9109 096001 NA contains a system description feature operation information and hardware descriptions of circuit cards and peripheral equipment Volume 2 Installation and Administration 9109 096 002 NA contains system installation testing data entry information engineering troubl...

Page 4: ...tures and Ssrvices Hardware 910Q O9 01 NA Title Generic 1005 Practices Index General Description Features Description Automatic Route Selection and Toll Control Station Message Detail Recording Tenanting Traffic Measurement Hotel Motel Feature Package Description ACD TELEMARKETERB Application Package Automated Attendant Application Package Circuit Card Descriptions Peripheral Devices Installation ...

Page 5: ...SX 200 DIGITAL PABX General Description mt Tmdemarko MltelcoQomllon 0 Copyrlgtd lea2 Yltel corpomuon All rlghls msewed PrInted In Canada 8 MITEL ...

Page 6: ...General Description Revision 0 9109 096lO NA Issue 1 ...

Page 7: ...nce of an uninsulated dangerous voltage within the products enclosure The uninsulated voltage represents a significant risk of electric shock to people DANGEROUS VOLTAGE INSTRUCTIONS PROTECTNE GROUNDING TERMINAL An exclamation mark within an equilateral triangle indicates that important operating and servicing instructions accompany the product A ground symbol within a circle identifies the termin...

Page 8: ...General Description iv Revision 0 9109 096 l OO NA Issue 1 ...

Page 9: ...l Control Cabinet for 336 456 and 48O Pott Configurations 100 3 l 336 par t Control Cabinet 100 3 l 456 part Control Cabinet 100 3 l 48O port Control Cabinet Analog Peripheral Cabinet 456 and 48O Por t Configurations only 672 Part Control Cabinet 672 Part Peripheral Cabinet SX 200B FD Control Cabinet 00 3 2 00 3 2 00 3 6 00 3 6 00 3 9 SX 200 FD Peripheral Cabinet 100 3 9 Power Fail Transfer 100 3 ...

Page 10: ...3 SX 200 DIGITAL PABX Bay and Slot Assignment 48CkPort Configuration 100 2 11 Figure 24 SX 200 DIGITAL PABX Bay and Slot Assignment 672 Part Configuration 100 2 12 Figure 25 SX 200 FD Control Cabinet and Peripheral Cabinet Bay and Slot Assignments 100 2 l 3 Figure 3 l Universal Control Cabinet with Digital Peripheral Shelf 100 3 3 Figure 3 2 Universal Control Cabinet with Analog Peripheral Shelf 1...

Page 11: ...iled descriptions of related information 0 Practice 9109 096105 NA Features Description l Practice 9109 096 I 80 NA Engineering Information l Practice 910949 200 NA Installation Information Reason for issue 1 2 This practice describes the SX 200 DIGITAL PABX with seven Generic software loads This is the first issue with Generic 1005 FPKG 1 software Generic 1005 LIT 96 software and Generic 1005 sof...

Page 12: ...General Description 100 1 2 Revision 0 9109 096 l OO NA Issue 1 ...

Page 13: ... of the PABX Figure 2 1 through Figure 2 5 show the maximum number of trunk and line cards that each configuration can accommodate Hardware Configurations 2 2 The SX 200 DIGITAL PABX is available in five different hardware configurations 9 336 ports in a single cabinet 0 456 ports in two cabinets upgrade to existing SX 200 PABX only l 480 ports in two cabinets existing SX 200 DIGITAL PABXs only l ...

Page 14: ...f 144 digital and 336 analog peripheral ports Note The 48O port configuration is no longer available for new installations However an installed 48O port SX 200 PABX may be upgraded with new software Generics The 672 port 2 cabinet configuration has seven digital card bays providing a maximum of 672 digital peripheral ports This configuration is used for both new installations and upgrades to exist...

Page 15: ...quirements for the SX 200 DIGITAL PABX are shown in Table 2 2 and Table 2 3 respectively Table 2 2 Environmental Requirements Operating Temperature 10 to40 c 5Oto104 F Storage Temperature 20 to 50 c 4to122 F Relative Humidity Operating non 20 to 80 20 to 80 condensing Relative Humidity Storage non 10 togo 10to90 condensing Table 2 3 Electrkal Requirements AC Input Voltage AC Input Voltage AC Input...

Page 16: ...res l Resale l Uniform Call Distribution Generic 1001 software is available for the 336 and 48O por t hardware configurations Generic 1001 software requires only one disk drive in Bay 2 Generic 1002 Generic 1002 software includes all Generic 1001 features plus the following l Additional basic telephone features l Associated modem lines l SUPERSET3 DN and SUPERSET4 DN Digital Stations l Data switch...

Page 17: ... SUPERSET 410 and SUPERSET 420 telephones l Handsfree Answerback The Generic 1004features that are not supported in Generic 1005 FPKG 1 and Generic 1005 LIT 96 are listed below l Applications Platform Package includes HCI and CCM l Automatic Call Distribution 0 Data communication features Generic 1005 FPKG 1 and Generic 1005 LIT 96 software are only available for SX 200 FD system configurations Ge...

Page 18: ... telephone with the addition of a calculator and programmable feature keys A DATASET 1101 Cartridge can be integrated into this set A SUPERSET 4 DN telephone is not available with Generic 1001 SUPERSETTelephone The SUPERSET 407 telephone is a single line digital telephone It has a Trans Conf key a Message key and a message indicator lamp as well as keys for adjusting the ringer and handset receive...

Page 19: ...ls digital SUPERSET telephones and other types of data circuits The DATASET 1100 series support asynchronous data communications at rates up to 19 2 kbps and interface with the SX 200 DIGITAL PABX through a Digital Line Card The DATASET 2100 series support asynchronous and synchronous data communications at rates up to1 9 2 kbps and interface with the SX 200 DIGITAL PABX through a Digital Line Car...

Page 20: ... It is functionally the same as the DATASET 2103 Standalone it uses the same base printed circuit board Each Rack Mounted DATASET 2102 Rack Mounted has LEDs on its front panel but no switches or keys for manual operation The DATASET 2102 Rack Mounted interfaces to a PABX Digital Line Card circuit through asingle pair Its primary function is to interface between a host computer and the PABX DATASET...

Page 21: ...CT CARD TRUNK 12 CCT CARD ONS DLC 6ccTcONm0L0VERV0lcE 8 CCT OFF PREMISE STATION 6 CCT DIRECT INWARD DIAL UMVERSAL Figure 2 l SX 200 DIGITAL PABX Bay and Slot Assignment 336 Port Configuration 9109 096 l OO NA Issue 1 Revision 0 100 2 9 ...

Page 22: ...CE 6 CCT O F F PWMISE STATION 6 CCT DIRECT ItWARD DIAL UNNERSAL PERIPHERALCABINET VOICE CAFftS 6 CCTKARD COV OR REGvv R LINE 4 CCTKARD CO TRUNK 2 CCT CAPD E M LOOP TIE TRUNK Figure 2 2 SX 200 DIGITAL PABX Bay and Slot Assignment 455 Port Configuration 100 2 10 Revision 0 9109 096 l OO NA Issue 1 ...

Page 23: ...ASINEF 444VOICEKATAPORTS lPCA XIS 12uVOIcE PmTs 15CAFm WIT REQUIBED IF NO CARDS PRESENT IN MY 1 218 VOICE PORTS 27 CARDS Figure 2 3 SX 200 DIGITAL PABX Bay and Slot Assignment 480 Port Configuration 9109 09 l OO NA Issue 1 Revision 0 100 2 11 ...

Page 24: ...escription CONKWL CABINET PERIPHERALCABINET 288 PORTS VOlCyDATACARDs 284 PORTS cc01 0 7 100 2 12 Figure 2 4 SX 200 DIGITAL PABX Bay and Slot Assignment 672 Part Configuration Revision 0 9109 096 l OO NA Issue 1 ...

Page 25: ...O SMN PEWPHERALCABINET G 2 PORTS TOTAL Figure 2 S SX 200 FD Control Cabinet and Peripheral Cabinet Bay and Slot Assignments S EACH PERIPHERAL CABIN 3 HOLDS UP TO EIGHT PERIPMRAL INTERFACE CARDS 95 POWS CASlNt r ccOlS5 910949 10O NA Issue1 Revision 0 100 2 13 ...

Page 26: ...General Description Revision 0 9109 09 l OCbNA Issue 1 100 2 14 ...

Page 27: ...s and to the PFT cards 336 part Control Cabinet The SX 200 DIGITAL PABX 336port Control cabinet Figure 3 l includes a digital shelf Bays 3 and 4 96 ports each above the 144 port Control shelf Bays 3 and 4 are similar to Bay 1 except each also has a Bay Control Card but no Disk Drive The Bay 4 backplane does not have to be added concurrently with the shelf and Bay 3 backplane The 336 par t PABX is ...

Page 28: ... 1 contains 1 Bay Power Supply 1 Floppy Disk Drive powered and controlled from Bay 2 and up to 8 Digital Peripheral cards Digital Bay 2 contains 1 Main Control Card 1 Bay Power Supply 1 Floppy Disk Drive and up to 4 Digital Peripheral cards Analog Bay 3 contains 1 Peripheral Control Card 1 Scanner card 1 Digital Interface Card and up to15 Peripheral cards Note The 48O port configuration is no long...

Page 29: ...scription I SAY4 BAY3 r lr l CONTFiOL SHELF MAINTENANCEPANE FANS I POWERDlSTFUSUilON I AC FILTER CCm17 Figure 3 l Universal Control Cabinet with Digital Peripheral Shelf 9109 096 l 00 NA Issue 1 Revision 0 100 3 3 ...

Page 30: ... Description MAlNrENANoE PANEL PERIPHERAL SHELF FANASSEMBLY BAY1 BAY2 IlO I 1 11 8 I I POWER SUPPLY 100 3 4 Figure 3 2 Universal Control Cabinet with Analog Peripheral Shelf Revision 0 9109 096 l OO NA Issue 1 ...

Page 31: ...Physical Description MAlKTENANCE PANEL L I r cABLE CLAMP Figure 34 Analog Peripheral Cabinet CC0319 9109 096 l 00 NA Issue 1 Revision 0 100 3 5 ...

Page 32: ... Bay Control Card and up to 8 Digital Peripheral cards 672 Port Peripheral Cabinet 3 5 The SX 200 DIGITAL PABX 672 port optional Peripheral cabinet shown in Figure 3 5 consists of 4 digital bays with 96 ports each Each bay is connected to and controlled by Bay 0 in the Control cabinet The 672 Port Peripheral cabinet also supports three 6 circuit power fail transfer cards for a system total of 36 P...

Page 33: ...Physical Description BAY3 BAY2 l In MAINTENANCE 0 PANEL A q c L II uu BAY0 BAY1 I I COFrmOLSHELF III BAY1 BAY0 Figure 3 4 672 Port Control Cabinet a AC flLTER 9109 096 l 00 NA Issue 1 Revision 0 100 3 7 ...

Page 34: ...General Description PERPHERALSHELF I i BAY7 SAY6 III I I PEtUPHER4LSHEl F AC FILTER Figure 3 6 672 Part Peripheral Cabinet 100 3 8 Revision 0 9109 096 l OO NA issue 1 ...

Page 35: ...ard and two D k Drives One or two Quad Fiber Interface Module Carrier cards are set in the rear panel of the cabinet A Quad Fiber Inter faceCarrier Card holds four Fiber Interface Modules Figure 3 6 shows the SX 200 FD Control Cabinet SX2lXlFDPeripheral Cabinet 3 7 The SX 200 FD Peripheral Cabinet is identical in construction to the SX 200 FD Control Cabinet Each Peripheral Cabinet has a single ba...

Page 36: ... B RIBBONCABLE FIMCARRIER CARD MAlNCONTROL CARD r POWERSWlTCH INPUTPOWER RECEPTACLE FIBERINTERFACE MODULE RESOURCECARD 11 I MAMTENANCEFORT FrontView RearView n 100 3 10 Figure 3 6 SX 200 FD Control Cabinet Revision 0 9109 096 l OO NA Issue 1 ...

Page 37: ...ONTROLCARLI RBERMERFACE MODULE FM FlBERINTERFACE CABLES mow PANEL FRONT VIEW PANEL REMOVED REARVIEW X PAIRAMPHENOL CONNECTOR INPUTPOWERRECEF TACLE FlMPORTS PORT FORSYSTEMFAlL TRANSFERUMT Figure 3 7 SX ZOO FD Peripheral Cabinet 9109 09 100 NA Issue 1 Revision 0 100 3 11 ...

Page 38: ...inet and on the rear panel of the SX 200 FD Control cabinet A connector for a remote terminal is also provided on the Peripheral FIM Carrier Card in each Peripheral Cabinet Although a maintenance terminal can be connected to each cabinet in an SX 200 FD System only one maintenance terminal should be used at any time Power Supplies 3 10 The following identifies the power supply requirements for eac...

Page 39: ...through their Bay Control Cards Bay 0 which has no peripheral cards is controlled directly through the Bay 0 backplane In the SX ZOO FD system configuration the MCC controls the digital bay in each Peripheral cabinet through the Peripheral cabinet s Bay Control Card 336 456 48 and 672 Port Configurations 4 2 The 336 456 480 and 672 port configurations have the following main hardware components Ma...

Page 40: ...gnals that require processor action When processor action is required an Interrupt Request is sent to the Peripheral Processor Peripheral Interface Cards interface peripheral devices such as telephones SUPEfEETtelephones and datasets into the system Functional descriptions for the Peripheral Interface Cards are provided at the end of this chapter SXXXI FD System configuration Control Cabinet 4 3 T...

Page 41: ...ates the status of the remote FIM Table 4 l FIM LEDs LED State FIM Status Off Flashing Power off held in reset or fiber optic cable severed Out of sync I On 1In sync I Peripheral Cabinet The main hardware components of the Peripheral Cabinet are listed below Bay Control Card interfaces the Peripheral cards with the Main Control Card in the Control cabinet Peripheral Fiber Interface Module Carrier ...

Page 42: ... The Universal card plugs into an upper high power slot of any digital Bay The ratings of the modules are as follows l Receiver Relay Module 2 9 Music On Hold Pager Module 1 l Console Module 5 l E M Trunk Module 3 For example a Universal Card could be configured with two Console Modules 5 5 IO or one Console Module two Receiver Relay Modules and one Music On Hold Pager Module 5 2 2 1 10 ONS Line C...

Page 43: ...peripheral slot Direct Inward Dial DID Trunk Card The DID trunk card contains six l way Direct Inward Dial circuits The DID trunk allows incoming trunk calls to dial directly to an extension within the PABX without Attendant intervention It plugs into an upper high power slot of any digital Bay Off Premise OPS Line Card The OPS line card interfaces the PABX to extensions which are part of the syst...

Page 44: ...General Description 100 4 6 Revision 0 9109 096 l OO NA Issue 1 ...

Page 45: ...pheral Control Card or Bay Control Card Each software section has its own layers to carry out system functions The layers defined below apply to both controllers unless otherwise specified Physical layer 5 2 The physical layer consists of the operating hardware such as the microprocessor its associated memory and input output devices Scheduling layer 5 3 This layer provides for scheduling of the d...

Page 46: ...iated Dial Personal Speed Call Automatic Route Selection etc The Main Control Processor software controls all Call Processing Customer Data Entry and Maintenance management applications Peripheral Control Processor Sottware 5 9 The peripheral processor handles tasks that are real time intensive such as debouncing switchhooks collecting rotary dial pulses tone cadencing and signaling on trunks The ...

Page 47: ...nit Diagnostic routines and maintenance procedures do not interfere with users unaffected by the malfunction Maintenance Objectives 6 2 The objectives of the maintenance routines are to isolate a fault to a replaceable card or module Maintenance functions can be performed from either the Attendant Console or an RS 232 terminal RS 232 Maintenance Terminal 6 3 The Main Control system interfaces to a...

Page 48: ...igorous check on the response and performance of the hardware and firmware Any failures will be logged to the LED display the disk the non volatile PAM and the K 232 terminal The Background diagnostic routines consist of the complete routines which are run during system operation When enabled they are executed as low priority background routines during system operation Directed diagnostics are dia...

Page 49: ...o an SX 200 DIGITAL PABX with Generic 1001 1002 1003 1004 1005 LIT 96 1005 FPKG 1 or 1005 software Generic 1005 LIT 96 software version supports only one SX 200 FD peripheral cabinet 96 ports Table 7 l PABX Features Page 1 of 12 9109 096 l OSNA Issue 1 Revision 0 ...

Page 50: ...General Descrbtion Table 7 l PABX Features continued Page 2 of 12 100 7 2 Revision 0 9109 096 l OO NA Issue 1 ...

Page 51: ... Features Table 7 l PABX Features continued Auto Answer Number Identification Dialed Number on Service ANI DNIS on incoming i 9109 096 l 00 NA Issue 1 Revision 0 100 7 3 ...

Page 52: ...General Description Table 7 l PABX Features continued 100 7 4 Revision 0 9109 096 l OO NA Issue 1 ...

Page 53: ...Features Table 7 l PABX Features continued Page 5 of 12 9109 096 l 00 NA issue 1 Revision 0 100 74 ...

Page 54: ...General Description Table 7 l PABX Features continued Page 6 of 12 100 7 6 Revision 0 9109 096 l OO NA Issue 1 ...

Page 55: ... Features Table 7 1 PABX Features continued Page 7 of 12 9 109 09 l OO NA Issue 1 Revision 0 100 7 7 ...

Page 56: ...General Description Table 7 l PABX Features continued Page 8 of 12 100 7 8 Revision 0 9109 09610CbNA issue 1 ...

Page 57: ...Features Table 7 1 PABX Features continued Page 9 of 12 9109 096 l 00 NA Issue 1 Revision 0 100 7 9 ...

Page 58: ...General Descritdion Table 7 l PABX Features continued Page 10 of 12 100 7 10 Revision 0 9109 096 l OO NA issue 1 ...

Page 59: ...Features Table 7 l PABX Features continued Page 11 of 12 9109 096 l 00 NA Issue 1 Revision 0 100 7 11 ...

Page 60: ...General Descridion Table 7 l PABX Features continued Variable Timers fully programmable Voice Mail COV Port Voice Mail ONS Port Page 12 of 12 100 7 12 Revision 0 9109 096 l OO NA Issue 1 ...

Page 61: ...SX ZOO DIGITAL PABX Features Description TM Go Trademark ol MM colporatlon 0 CopyrIght 1892 MM Corporation All rlghle msmved PrInted In Canada 8 MITEL ...

Page 62: ... Mite1 and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this doc ument Revisions of this document or new editions of it may be issued to incorpo rate such changes VT100 is a trademark of Digital Equipment Corp SUPERSET SUPERSET3 SUPERSET4 SUPERSET DN SUPERSET DN SUPERSET 401 SUPERSET 410 SUPERSET 420 SUPERSET 430 SUPERSET DSS Module and SUPERCONSOLE 1000 ...

Page 63: ... 20 Attendantcallbacks Busy NoAnswer 105 2 21 Attendant Call Forward Setup and Cancel 105 2 21 AttendantCaiiSelection 105 2 23 AttendantCallSplittingandSwapping 1052 24 Attendant Calls Forwarded On No Answer 105 2 25 Attendantconference 105 2 26 AttendantConsoleDisplayLanguage 105 2 26 Attendant Console LCD Display 105 2 27 AttendantConsoleLDNKeys 105 2 29 AttendantConsoleLockout 105 230 Attendant...

Page 64: ... Answer For Directed Page Calls 105 2 59 Auto Hold 105 2 60 AutomatedAttendant 105 2 61 Automatic Call Distribution ACD 105 2 61 Automatic Number Identification ANI on Outgoing Trunks 105 2 62 Automatic Number Identification ANI Dialed Number Identification Service DNIS on IncomigTrunks 105 2 63 AutomaticRouteSeletion ARS 105 2 6 BackgroundMusic 105 2 66 Broker sCall StationSwap 105 2 67 Broker s ...

Page 65: ...l Features 105 2 156 Conference 105 2 156 Conflict Dialing 105 2 l 59 Consoleless Operation 105 2 l 60 ContactMonitor 105 2 160 Customer Data Entry 105 2 l 61 Customer Data Entry Default Data 105 2 l 61 Customer Data Entry Range Programming 105 2 l 62 Customer Data Print 105 2 l 63 Data Associated Data Line ADL 105 2 l 64 Data ADL Hotline 105 2 l 67 Data ADL Speed Call Originate 105 2 l 67 Data Ab...

Page 66: ...tDisturb 105 2 210 DTMF To Rotary Dial Conversion 105 2 212 Expensive Route Warning 105 2 213 FeatureKeys 105 2 214 Flash Calibrated 105 2 218 FlashControl 105 2 219 FlashDisable 105 2 220 Flash For Dial 0 Attendant 105 2 221 Flash For Waiting Call 105 2 221 FlashTiming 105 2 222 ForwardCampon 105 2 223 HandsfreeAnswerback 105 2 224 HandsfreeOperation 105 2 226 Handset Receiver Volume Control 105 ...

Page 67: ...ine 105 2 262 Line Type Private Line 105 2 262 LocalSwitching 105 2 263 LockoutAlarm 105 2 263 LogicalLines 105 2 265 Maintenance 105 2 266 Manual Line Dial 0 Hotline 105 2 266 05 2 267 05 2 270 05 2 275 05 2 277 05 2 278 Table of Contents Messaging Advisory Messaging CallMeBack Meter Pulse Collection MiLinkDataModule Moving Stations and SUPERSET Telephones Multi AttendantPositions 105 2 278 Music...

Page 68: ...5 2319 SateilitePABX 105 2319 Secretarial Line 105 2320 Speaker Volume Control 105 2321 Speedcall 105 2321 Split 105 2 327 StationMessageDetailRecording SMDR 105 2 328 Subattendant BasicFunction 105 2 329 Subattendant EnhancedFunctions 105 2330 Subattendant Abbreviated Dial Programming 105 2331 Subattendant Advisory Message Setup 105 2 332 Subattendant Call Forward Setup and Cancel 105 2 333 Subat...

Page 69: ... 2 370 05 2371 Trunk Operation Direct Inward Dial DID 105 2 372 Trunk Operation Direct Inward System Access DISA 105 2 374 Trunk Operation Non Dial in CO 105 2 376 TrunkOperation me 105 2 377 TrunkRecall TrunkSupport CO LS GS Trunk Support Direct Inward Dial DID TrunkSupport E M TrunkSupport Tl 05 2 379 05 2380 05 2380 05 2 381 05 2 382 Uniform Call Distribution UCD 105 2 384 Vacant Number Interce...

Page 70: ...Features Description X Revision 0 9109 096 lOWA Issue 1 ...

Page 71: ...Conditions Lists the conditions and limitations of the feature Programming Summarizes the required system programming steps to activate the feature Operation Describes the operations which the end user must perform to use this feature Most feature descriptions in this Practice make reference to one or more of the following Class of Service COS Options System Options Feature Access Codes These term...

Page 72: ...rences to each of the System Options Indexing is by both System Option number and name Feature Access Codes are the set of access codes that the user is required to enter to access features Refer to the Index at the end of this Practice for detailed cross references to each of the Features Indexing is by both Feature number and name 105 l 2 Revision 0 9109 096 105 NA Issue 1 ...

Page 73: ...g Abbreviated Dial numbers can also be used as dial in trunk prefixes as routing points for automatic call distribution ACD interflow automated attendant and as call forwarding points The attendant or customer data entry CDE programmer can program or display system Abbreviated Dial numbers These numbers can be marked as confidential to prevent them from appearing on display telephones or in SMDR r...

Page 74: ... ARS digits to be outpulsed rather than as an Abbreviated Dial number l If an Abbreviated Dial number is to appear in another speed dial num ber Abbreviated Dial or Speedcall then the Abbreviated Dial number index must be three digits in length leading zeros required Programming Enable COS Option 245 Abbreviated Dialing Access for non console devices to access Abbreviated Dial directly Consoles do...

Page 75: ... project accounts The account code can be optional or mandatory and appears on all Station Message Detail Recording SMDR records An account code can apply to both incoming and outgoing trunk calls Account codes can range from 4 to1 2 digits For verified account codes see Account Codes Verified in this section Account codes can also apply to data calls See Data Account Codes in the Data Features se...

Page 76: ... SUPERSET 4 DN SUPERSET 420 and SUPERSET 430 tele phones the Account Code softkey is present providing that a consultation hold is not in progress and the set has completed dialing l In addition to station and SUPERSETtelephones and consoles DISA and Tte trunks can also access account codes If an error is made when entering a verified account code the trunk is dropped Programming To force an exten...

Page 77: ...nt code digits must be followed by a W to indicate end of account code Dial tone is returned The account code entered now applies to the trunk call immediately made while still listening to dial tone 9 Dial the trunk call At the completion of the call an SMDR record is printed This printout includes the time of call trunk used duration of call and the Account Code SUPERSET Telephones During a call...

Page 78: ... immediately made while still listening to dial tone l Dial the trunk call At the completion of the call an SMDR record is printed This printout includes the time of call trunk used duration of call and the Account Code SUPERSET 420 Telephones l During a call press SuperKey l Press the No softkey until ACCOUNT CODE appears in the display l Press the Yes softkey l Enter the Account Code Press the s...

Page 79: ...A See also Analog Networking for the use of Verified Account Codes in networking Conditions The following conditions apply to this feature l When there is a COR and COS associated with an account code the COS and COR apply to the device for the duration of the call Once the device has completed the call goes on hook the old COS and COR are restored l The match for account code is attempted when th...

Page 80: ...lar DISA The rules for dialing invalid veri fied account codes apply l The use of a Verified Account Code rather than the DISA Code for entry in to the system applies on an individual trunk basis DISA trunks not selected to use the Verified Account Code still use the DISA Code Programming See programming under Trunk Operation Direct inward System Access DISA and Account Codes Verified Enable COS O...

Page 81: ...ss and must not be talking to a third party l The console cannot be involved in the call being added to l The line being added to can be a private trunk line only if dialing on the line there can be no established call on the line l There must be less than five patties in the current call l The current call must not be on consultation hold l There must be no other parties in the current call perfo...

Page 82: ... elements received by the intermediate node are passed on to the next node As a hub the SX 200 DIGITAL PABX receives information elements to provide Calling Party Identification The information elements are Caller s Extension Number Consoles and SUPERSET Display Telephones show the caller s extension number when a user answers a call The caller s extension number replaces the trunk number or trunk...

Page 83: ...ination node trunk must be a dial in type trunk Tie DID or DISA Only the last five digits of the calling extension number are displayed on SUPERSET Display telephones and consoles The digit is required after the account code if the far end expects a variable length account code The node identification provides a combined access code or calling extension number for the far end If not associated wit...

Page 84: ...dialing the DISA access code precede the DISA access code with a pause the number and type of pauses depend on the trunk and the destination node DISA answer time For example if the destination node has a DISA answer time of 4 seconds a DISA access code of 3333 and an accept caller s extension access code 49 the following modified digit string is required 2 3333 49 6 where 2 is IO second pause in ...

Page 85: ...able 2 2 information Elements for Analog Networking extension number associated with the Code destination The account code the caller dialed is sent if the trunk at the destination is a special DISA trunk and this information element appears first in eature access 9109 096 l 05 NA Issue 1 Revision 0 105 2 13 ...

Page 86: ... Generic 1005 only Only one MAI port can be programmed on the system Programming The following steps are required l Program a Digital Line card into Form 01 System Configuration l Enable System Option 19 Mite1 Application Package in Form 04 System Options and Timers l A data circuit descriptor must be set up for the MAI port This is done in Form 11 Data Circuit Descriptors Only 3 fields require mo...

Page 87: ...low the digit may not appear in Abbreviated Dial numbers in Generic 1001 Generic 1002 and Generic 1003 l The number programmed is not limited to external numbers it can be any access code in the system Programming To allow Abbreviated Dial programming enable Class of Service COS Option 111 Attendant Abbreviated Dial Programming for the console To allow the display of confidential Abbreviated Dial ...

Page 88: ...See Priority Dial 0 in this practice The attendant can be reached by dialing 9 attendant access code usually 0 which is to a console directory number l console directory number or l attendant access code which is routed to an LDN key Conditions The following conditions apply to this feature l The Attendant Access code can generally be used in the system wher ever an attendant individual directory ...

Page 89: ...pear at the start of the second line on the console s LCD display All of the available messages can be read by pressing the NEXT softkey An OFF softkey is presented for the message currently displayed if any on the specified SUPERSET 4 telephone All other messages will result in an ON softkey being presented To set up or remove a message from a SUPERSE7 4 telephone enter the same keys as above in ...

Page 90: ...a pre defined time This feature operates primarily during peak periods of incoming traf fic This feature is not available in Generic 1001 For more information on the operation and programming see feature RAD support I Conditions An answering machine should not be used Because the connection to the Recorded Announcement Device is listen only the caller cannot leave a message Programming In the Cons...

Page 91: ... Music on Hold r Attendant Bell Off Description This feature allows the Attendant to mute the console ringer Incoming calls are indicated by a flashing Answer Key LED and LDN softkeys dis played on the console When the console ringer is disabled BELL 0FF appears on the second line of the console LCD display Conditions The following conditions apply to this feature l The system default state for th...

Page 92: ... Release the OVERRIDE softkey the Attendant is released from the call Note If the call cannot be overridden re order tone is returned and the console LCD displays CANT Attendant Call Announce Description This feature allows the Attendant to make an announcement through a SUPERSET telephone s Call Announce Port see Call Announce a Optionally the Attendant may override to a SUPERSET telephone Call A...

Page 93: ...or non answering number press the CALLBACK softkey The console rings as soon as the destination becomes available When the Attendant answers the ring CALLBACK appears on the dis play As soon as the attendant answers the callback the called party rings Attendant Call Forward Setup and Cancel Description The Attendant Call Forward Setup and Cancel feature allows the Atten dant to set up review and c...

Page 94: ...he ATT FUNCTION softkey l Press the STATIONS softkey l Dial the extension number l Press the CALL FWD softkey l Press the EXTERNAL or INTERNAL softkey only when split forward ing enabled Enter the desired call forward destination extension number l Press the ALWAYS or NO ANSWER or ON BUSY or BUSY NO ANS softkey To set up Call Forwarding to an external number press the following keys in this sequen...

Page 95: ...T FUNCTION softkey l Press the STATIONS softkey l Press the MORE softkey l Press the CAN ALL FWD softkey Attendant Call Selection Description The attendant console has up to ten call selection positions that appear as softkeys when the console is receiving an incoming call The system sets up some positions by default for certain call types Other positions are user defined LDN keys Calls arriving a...

Page 96: ... originating party and the Attendant is connected to the calling party Attendant Call Splitting and Swapping Description During the setting up of a call between two parties the attendant may be required to speak to both parties or to speak privately with either party The Attendant can do this by using the CONF SOURCE and DEST soft keys Conditions None Programming None Operation Establish a 3 party...

Page 97: ...Night Ac cess Point for DID or TIE trunks l No reroute is done for calls directed to the LDN from a DND Vacant or Illegal number intercept or from a DID TIE intercept routing l No reroute is done for a call recalling to the console calling the default RECALL softkey l The feature applies after forwarding has occurred to an LDN l This feature is mutually exclusive with Attendant Automatic Overflow ...

Page 98: ...connection checks do not apply to the conference Programming To enable Attendant conference warning beeps enable System Option 10 Attendant Conference Beeps COS Option 120 Attendant Conference Disable must be DISABLED in the Console s COS Operation To enter into a conference with the source and destination parties press the CONF softkey To initiate a conference perform the following procedure l Di...

Page 99: ...e answered The total number of calls in the queue is displayed in the Attendant Console queue Calls Waiting area of the display located in the top right corner of the LCD display The Attendant can put a party on softhold or hardhold that also has a call one party or Conference on softhold This is called stacked hold not available with Generic 1001 and Generic 1002 When the Attendant Console establ...

Page 100: ...ther the SOURCE or DEST this party will be connected to the Attendant The Attendant must press the CANCEL or RELEASE key to hangup on this call not available with Generic 1001 and Gener ic 1002 l The Tenant name appears only on rerouted TIE DID or Dial In calls where the Tenant name is programmed in the CDE Call Rerouting Table If the Tenant name is displayed no other trunk information ap pears l ...

Page 101: ...system for var ious call types see Attendant Default Call Positions The RECALL key key I cannot be changed Station and SUPERSETtelephones and consoles cannot directly dial an LDN Each LDN key is provided with a default label For key F2 the label is INTERNAL For key F3 to key FO it is LDN n where n is from 1 to 8 An LDN programmed at the key can have a label that replaces the de fault label It is r...

Page 102: ...amming Assign an access code to Feature 17 Console Lockout Access Code Operation To lock out the console 9 Enter the Console Lockout access code The display changes to Console in Restricted Service To return the console to normal operation l Re enter the code I Attendant Date and Time Setup Description The SX 200 DIGITAL PABX continually displays the time of day on the right hand portion of the st...

Page 103: ... set date enter the following in order 9 Press the FUNCTION key l Press the ATT FUNCTION softkey l Press the SET DATE softkey l Enter the desired date 0 Press the SET softkey Attendant Default Call Positions Description Three incoming call indicators are provided by the system to identify calls to the console directory number In addition to these call indicators are LDN keys on the console see Con...

Page 104: ...eing recalls appear at the RECALL position 9 The RECALL position key Fl cannot be changed and cannot have an LDN key programmed at the same key Programming None Operation None Attendant Destination DEST Key Description Conditions Programming Operation 105 2 32 This feature allows the Attendant to press a softkey DEST to speak to the destination party of a call to SWAP between the destination and s...

Page 105: ...ls or COS Option 201 Account Code Forced Entry Long Dis tance Calls enabled l When an LS GS trunk is used as a dictation trunk the M MM leads are used to make the trunk busy while the tape is removed or the unit is powered down If a console tries to access this type of busy trunk only the EXIT softkey appears the OVERRIDE softkey and FORCE RLS softkey are not available and the message Trunk busy d...

Page 106: ...ons apply to this feature l The DISA code cannot conflict with the numbering plan l The DISA code is limited to a maximum of five digits l The DISA code cannot be displayed l An Attendant cannot delete the DISA code it may only be deleted via CDE Form 02 Feature Access Codes Refer to Practice 9109 096 210 NA Customer Data Entry for further details l While the DISA code Feature 19 in CDE Form 02 Fe...

Page 107: ...c 1004 and 1005 only enabled in its COS the exten sion is not able to alter the DND setting it can only be done through the console Enable COS Option 121 Attendant Station Do Not Disturb Generic 1004 and 1005 only in the console COS To set up Do Not Disturb on an extension perform the following proce dure 9 Press the FUNCTION key 9 Press the ATT FUNCTION softkey 9 Press the STATIONS softkey l Ente...

Page 108: ... apply to this feature l If the extension is idle when the Attendant sets the busy out condition the extension is busied out immediately l If the extension is not idle when the Attendant sets the busy out condi tion the extension is busied ut as soon as the extension becomes idle l The extension is treated as being busy with regard to forwarding If the extension has Call Forwarding Busy or Call Fo...

Page 109: ... used For trunks in Digital bays the duration is programmed using the Flash Duration Trunk Circuit Descriptor Option For all other trunks the time is approx imately 200 ms l The flash type is programmable for certain trunks See Trunk Circuit Descriptor Options Generic 1004 and 1005 The Flash Over Trunk Option is ignored when an attendant does a flash on a trunk l If the trunk is the source party t...

Page 110: ...sole FUNCTION key and the ATT FUNCTION soft key the Attendant can access Attendant Functions which include l ABBR DIAL l ALARM read alarms l APPLICATION To access CDE or Maintenance l BELL ON OFF if named l BUSYOUT l CALL FORWARD l CANCEL ALL CALLBACKS l CANCEL ALL CALL FORWARDING l DAY NIGHT l NIGHT 2 switching l DO NOT DISTURB SETUP AND CANCEL FLEXIBLE NIGHT SERVICE l FORCED TRUNK RELEASE 9 FRAN...

Page 111: ...all time of IO to 240 seconds may be programmed default is 30 Conditions The following conditions apply to this feature l A HOLD key LED is on when it has a call on hold l If music is available on the system the held party receives music on hold while on hold even after the party starts alerting the console after a hold time out If no music is provided the caller hears silence rather than ringback...

Page 112: ...e s COS to set the timeout period default time is 30 seconds Enable COS Option 121 Attendant Hold Position Security not available with Generic 1001 and Generic 1002 for Consoles that require an error beep to sound when the Attendant presses a HOLD key that already has a party on hold Operation To put a Call on Hold at the console l Press the ANSWER key when call rings console l Press an idle HOLD ...

Page 113: ... has a unique directory number identifying that console The directory number is in addition to the general attendant access number usually 0 used to obtain the attendant or any LDN keys programmed at that console A calling party has the choice of either dialing the general attendant access number or dialing the directory number which is dedicated to a particular attendant position useful when ther...

Page 114: ...alled console Attendant Message Waiting Setup and Cancel Description The Attendant Message Waiting Setup and Cancel feature allows the At tendant to inform extension users that there is a message waiting The message waiting indication may take the form of l a message on the display of a SUPERSET4 SUPERSET DN SUPERSET 420 or SUPERSET 430 telephone l a continuously flashing lamp on the extension if ...

Page 115: ...nabled the ringing indication is not given 9 All consoles with this feature must be in the same tenant and have COS Option 320 Transparent Multi Console Operation enabled l Any console within this tenant with COS Option 320 Transparent Mul ti console Operation enabled may cancel Message Waiting instead of just the console that set it Programming Enable COS option 232 Message Waiting Setup Lamp and...

Page 116: ... tone at the programmed time interval The presence of any calls waiting is also shown by the call waiting indication on the top line of the display see At tendan t Calls Waiting Display The following conditions apply to this feature l This feature is disabled if the attendant bell is turned off from the con sole Refer to Attendant Bell Off l The frequency of the new call tone is controlled by COS ...

Page 117: ... Enable COS Option 106 Attendant New Call Tone for the console Operation None Attendant Night Day Switching Description The Attendant may select NIGHT1 service NIGHT2 service or DAY ser vice via softkeys also see Night Services Conditions The following conditions apply to this feature l When NIGHT1 or NIGHT2 has been selected by an Attendant Con sole the status is displayed on the righthand side o...

Page 118: ...tkey Release the OVERRIDE key the Attendant is released from the call Attendant Paging Access Description The Attendant can access a paging zone or zones by using the PAGE key on the Attendant Console Pressing the PAGE key connects the con sole handset directly to the zones of the paging equipment programmed for default access for the console This overrides any extension an nouncement in progress ...

Page 119: ... COS Define as shown in the following table 1 COS Option Number Description I 303 Paging Zone 1 Access I I 304 Paging Zone 2 Access I 305 Paging Zone 3 Access 306 Paging Zone 4 Access 307 Paging Zone 5 Access I 308 1Paging Zone 6 Access I 309 Paging Zone 7 Access 310 Paging Zone 8 Access 311 Paging Zone 9 Access 312 I Paging Default 0 to 9 0 Gives All Enabled Zones I For access to the default zone...

Page 120: ...on Control The attendant cannot pick up a held call if it has a source party An extension cannot pick up the held party if the extension has a con sultation hold in progress and the held party has COS Option 233 Never A Consultee enabled A station or SUPERSETtelephone with a consultation hold in prog ress cannot pick up the held trunk if the station or SUPERSET telephone has COS Option 214 Cannot ...

Page 121: ... e g 677002 where 677 is the Access Code 00 is the Console and 2 is the Hold Slot number The paged party dials the announced code If the paged party does not call the held party recalls the Attendant automatically Attendant Serial Call Description The attendant serial call feature allows an incoming trunk call to be set as a serial call before being transferred by the attendant After the call is f...

Page 122: ...umber l Press the RELEASE key To answer a Serial Recall l ANSWER lamp flashes and RECALL softkey appears l Press the ANSWER key ANSWER lamp is lit SER SRC and SERI AL CALL is displayed on console 9 The Attendant is connected to the recalling trunk To cancel a Serial Recall ANSWER lamp flashes and RECALL softkey appears l Press the ANSWER key ANSWER lamp is lit SER SRC and SERI AL CALL is displayed...

Page 123: ...me Selectable recall times include 1COS Option 1 Name I Timer Range 1 I 115 Attendant Timed Recall No Answer 5to24os 0 disable I I 116 1Attendant Timed Recall Hold I 10to240s I I 117 Attendant Timed Recall Campon 5to240s 0 disable I For full details of Recall see Recall Also see Attendant Transparent Mu console Operation Conditions The following conditions apply to this feature l A value of 0 for ...

Page 124: ... party on hold or retrieves a party from hold or goes idle The key appears if the console is talking to a trunk SUPERSETtele phone or industry standard telephone or the console is on the pager through dialing a pager access code not through the PAGE key l Dialing on the keypad by the attendant usually starts a new call implic itly and puts the current party on consultation hold as the source party...

Page 125: ...or trunk group for automatic completion when the called busy party becomes free The attendant itself cannot camp on but can transfer calls into campon see Campon For details of recall from Campon see Recall The following conditions apply to this feature l Calls that are not completed within the campon time out will recall see Recall l The transferred party must be able to connect to the busy party...

Page 126: ...le Operation must be enabled for each partic ipating console l When a SUPERSET 4 SUPERSET 4 DN SUPERSET420 or SUPERSET 430 telephone user presses the CALL softkey to call the console in response to a message received if the message was left by a console with the Transparent Multi Console Operation feature en abled the call is turned into a normal Dial 0 call and routes to the Dial 0 point of the S...

Page 127: ... will be processed when the trunk becomes idle l The console must be able to connect to the trunk see Device Inter connection Control Programming Enable COS Option 114 Attendant Trunk Busy Out for the console Operation To busy out a trunk perform the following procedure l Press the FUNCTION key l Press the ATT FUNCTION softkey l Press the TRUNKS softkey 9 Enter trunk number l Press the BUSY OUT so...

Page 128: ...on When the caller hangs up a short burst of tone is heard over the SUPERSETtelephone s speaker and the set goes idle Call origination is not affected This feature is available on SUPERSETB SUPERSET4 SUPERSET DN SUPERSET 4 DN SUPERSET420 and SUPERSET 430 telephones Conditions The following conditions apply to this feature l A directed page to a SUPERSET 3 DN SUPERSET 4 DN SUPERSET 420 or SUPERSET ...

Page 129: ... a set with Auto Answer enabled goes idle immediately Auto Answer is ignored when callbacks recalls and hold timeout re calls ring the SUPERSETtelephone In ACD agents can be forced into Auto Answer mode upon login re fer to Practice 9109 096 62 NA ACD TELEMARKETER Application Package Programming Enable COS Option 600 SUPERSET Auto Answer in the telephone s cos To enable Auto Answer for a SUPERSET ...

Page 130: ... display returns to showing the date and time To deactivate Auto Answer l Press SuperKey l Press the No softkey until AUTO ANSWER appears in the display l Press the TurnOff softkey AUTO ANSWER OFF appears briefly in the display The display returns to showing the date and time Note You can also use the AUTO ANSWER feature key to turn Auto Answer on and Off SUPERSET 3 DN SUPERSET 4 DN and SUPERSET T...

Page 131: ... and COS Option 682 Key System Auto Answer Internal Calls cannot be enabled at the same time l This feature is only available Generic 1005 l If this feature is used in combination with the headset feature then call ing tones are heard through the headset and not through the speaker l A Directed Page cannot be made to a set that has DND enabled 9 A directed page can only be made from a SUPERSETB DN...

Page 132: ...ilable on SUPERSET telephones or on Indus try Standard Telephones l When this feature is disabled calls can only be placed on hold by pressing the HOLD key 9 See Holdfor conditions on putting a call on hold If the hold is not al lowed then the Line Select or Speedcall key is ignored When this feature is disabled and another line is selected the call on the current line is dropped l The auto hold o...

Page 133: ...his feature is available in Generic 1003 Generic 1004 and Generic 1005 with ACD TELEMARKETER Application Package For details refer to Practice 9109 096 625 NA Automated Attendant Application Package Conditions Refer to Practice 9109 096 625 NA Automated Attendant Application Package Programming The following System Options apply l 16 Automated Attendant l 59 Receivers Reserved for Non Auto Attenda...

Page 134: ...ce 9109 096 620 NA ACD TELEMARKETER Application Package Automatic Number Identification ANI on Outgoing Trunks Description This feature is a mechanism that allows the PABX to identify a calling party on an outgoing trunk The identifying information consists of the calling party s extension number which is transmitted tones or pulses on the trunk after the PABX has successfully dialed an external n...

Page 135: ...NIS numbers on specific types of incoming non DISA trunks After receiving ANI and DNIS numbers for an incoming call the SX 200DIGlTAL PABXcan then makethe numbers available to other functions within the system You can program the SX 200 DIGITAL PABX to provide ANI and DNIS numbers to SUPERSETdisplay telephones to SUPERSETconsoles to SMDR printers and to application platform packages On a SUPERSETc...

Page 136: ...their access number l The PABX waits a maximum of 200 ms for each ANI DNIS digit If it doesn t receive a digit within the 200 ms timeout period the PABX routes the call through to the extension l The PABX uses the DNIS digits that are collected for an incoming call to route the trunk call through the system l The ANI and DNIS digit displays take priority over Analog Networking digits trunk group n...

Page 137: ...PERSET display telephone to show the ANI digits during both the unanswered and answered states enable COS Option 613 Display ANI Information Only in the Class of Service for the set By default COS Option 613 Display ANI Information Only is disabled If you want ANI and DNIS digits recorded in the SMDR records enable COS Option 806 SMDR Record Incoming Calls and COS Option 814 SMDR Record ANI DNIS i...

Page 138: ...source provides the music see Music On Hold This feature is available only on a SUPERSET tele phone in Generic 1001 Conditions The following conditions apply to this feature l This feature applies only to SUPERSET 3 DN SUPERSET4 SUPERSET DN SUPERSET410 SUPERSET420 and SUPERSET 430 telephones l Background music is automatically temporarily suspended when a call is placed or received it is restored ...

Page 139: ...t affect the Handsfree speaker volume To turn off background music l Press the Music Off softkey Broker s Call Station Swap Description Broker s Call allows the user to speak privately with two separate parties When the user hangs up the two parties are not connected This feature applies to SUPERSET 401 telephones and industry standard telephones Users that have this feature enabled can t transfer...

Page 140: ...Hold and Retrieve and Paging features after flashing on a call COS Option 203 Broker s Call and the following COS Options are mutually exclusive 302 Flash In Conference 252 Broker s Call With Transfer 250 Transfer With Privacy in Generic 1001 223 Flash Disable 224 Flash for Attendant The following COS Options do not apply to an extension with Broker s Call enabled 214 Cannot Dial a Trunk after Fla...

Page 141: ...to transfer an extension the transfer is not prevented As well some consultation COS option checks are not done with the Broker s Call feature but they are done for Broker s Call With Transfer Also see Broker s Call Trade Calls for general information about Broker s Calls This feature applies to SUPERSET 401 telephones and industry standard telephones Conditions The following conditions apply to t...

Page 142: ... Flash key dial tone is heard and the second party is placed in consultation hold Dial the number of the third party and establish a private 2 party con versation To alternate between calls press the Flash key Hang up to connect both parties Busy Lamp Field Description A Busy Lamp Field BLF on the SUPERSET DSS Module indicates to the user the status idle busy DND of a line appearance for a device ...

Page 143: ...r CDE Form 45 Key System Telephones position the cursor on the SUPERSET DSS module BLF in the TYP field press the EXPAND SET softkey Expand Set sub form is displayed Move cursor to the desired key Move cursor to the TYPE column use TAB key if necessary Press the BLF DSS softkey Type becomes Busy Lamp Press TAB key 3 times to get to EXT NUM column or 4 times to get to the TRK NUM column Enter the n...

Page 144: ...es between hexadecimal and decimal The CLR softkey clears the displayed value if there is no pending operator Pressing the CLR softkey twice will always clear the status register All operations are 32 bit To enter hexadecimal characters A through F enter the following A l B 2 C 3 D 4 E 5 and F 6 Conditions This feature is available only on SUPERSET 4 DN and SUPERSET 430 telephones Programming None...

Page 145: ...consultation hold or con ferenced with a party on consultation hold Programming Program the set extension number followed by 5 into a Speed Call num ber or Abbreviated Dial number as required Enable COS Option 501 Override Announce in the caller s COS Program the Call Announce Port for the SUPERSET 4 telephone in CDE Form 09 StationlSUPERSETTelephones Operation If a call is to be transferred place...

Page 146: ... The Call Announce Port must be programmed for and connected to the black yellow auxiliary pair of its associated SUPERSET tele phone The Call Announce Port CAP must be connected to a COV card a digital OPS card or an analog Line Circuit card hardware restrictions prevent an ONS port being used for a CAP The Call Announce Port can accept only one caller at a time A Call Announce Port cannot be put...

Page 147: ... 1005 Call Forwarding Busy Call Forwarding Don t Answer Call Forwarding Follow Me Call Forwarding I m Here Call Forwarding External destination Call Forwarding Internal External Split according to source Call Forwarding Busy No Answer Feature Access Codes Which Activate Call Forwarding Types To activate Call Forwarding the extension must dial the digits programmed for one of the following feature ...

Page 148: ...An extension is considered BUSY for forwarding busy if the extension is not idle has Do Not Disturb activated or has its prime line appear ance busy Forwarding is operational for when the called party is a logical line if the line appears on only a single telephone in the system The for warding setting of the SUfERSfltelephone where the line is programmed is used to forward calls Forwarding can be...

Page 149: ...o forwarding occurs For for warding to a personal speedcall key the contents of the key are examined as per the validity of forwarding if unsuitable the forwarding is de programmed and no forwarding occurs SUPERSETtelephone key or multicall line appearances of extension numbers do not ring or provide visual indication of incoming calls if the extension has activated Forwarding Follow Me or Forward...

Page 150: ...the forwarding via normal forwarding program ming or via the CLEAR ALL FEATURES Access Code When a SUPERSETdisplay telephone receives a forwarded call the display shows the number or name of the set that forwarded the call If COS Option 258 Display Prime Line as Forwarder is disabled the logical line will appear as the forwarder for all types of forwarding If Call Forwarding is enabled at a set yo...

Page 151: ...External Split Call Forward Operation Operation varies depending upon the device type as described in the fol lowing sections Call Forwarding Busy Generic 1004 and 1005 Description This feature forwards all calls when the extension is busy While the ex tension is idle calls may be made and received normally Conditions The following conditions apply to this feature l Refer to conditions listed unde...

Page 152: ...3 Telephones To program Call Forwarding Busy Follow the same procedure as for industry standard telephones it is also possible to dial the codes and extension destination directly on the keypad and then press the Speaker On Off key to go on hook SUPERSET 3 DN and SUPERSET Telephones To program Call Forwarding Busy 105 2 80 l Follow the same procedure as for industry standard telephones it is also ...

Page 153: ...tination are displayed Press the OFF softkey to deactivate forwarding if deactivation is not desired press the EXIT softkey Note A Feature Key may be used here instead To Set Up or Modify Call Forwarding Busy split forwarding disabled l With the handset on hook press the PROGRAM feature key l Press the CALL FWD feature key The alphanumeric display shows a Forwarding type If the displayed type is n...

Page 154: ...An asterisk appears next to the destination to indicate that call forwarding is activated Press SuperKey to return to normal display To deactivate Forwarding _ Press SuperKey to return to normal display Press the CALL FORWARD Feature key The indicator beside the key turns off to indicate that Call Forwarding is deactivated or if a CALL FORWARD Feature key isn t programmed Press SuperKey Press the ...

Page 155: ...ding disabled Press SuperKey Find the Forwarding softkey Use the More softkey Press the Forwarding softkey The display shows the current forward ing type and destination if programmed Press SuperKey to return to normal display To activate Forwarding already programmed split forwarding disabled l Press the Turn FWD On softkey FWD ON appears in the upper right corner of the LCD To deactivate Forward...

Page 156: ...l Forwarding Generic 1004 and Generic 1005 For Call Forwarding Don t Answer a caller camps on to the forward ing destination if allowed to campon see Campon for audio details Call Forwarding Don t Answer has no effect when a SUPERSET telephone answers the call using the Auto Answer feature SUPERSETtelephone key or multicall DELAY RING line appearances of extension numbers do not ring if the extens...

Page 157: ...Telephones To select Call Forwarding Busy Don t Answer l Follow the same procedure as for industry standard telephones it is also possible to dial the codes and extension destination directly on the keypad and then press the Speaker On Off key to go on hook SUPERSET DN and SUPERSET470Telephones To set up Call Forwarding Busy Don t Answer l Follow the same procedure as for industry standard telepho...

Page 158: ...displayed Press the OFF softkey to deactivate forwarding if deactivation is not desired press the EXIT softkey Note A Feature Key may be used here instead To Set Up or Modify Call Forwarding Busy Don t Answer l With the handset on hook press the PROGRAM feature key l Press the CALL FWD feature key The alphanumeric display shows a Forwarding type If the displayed type is not the one required press ...

Page 159: ...y An asterisk appears next to the destination to indicate that call forwarding is activated Press SuperKey to return to normal display To deactivate Forwarding split forwarding disabled Press the CALL FORWARD Feature key The indicator beside the key turns off to indicate that Call Forwarding is deactivated or if a CALL FORWARD Feature key isn t programmed Press SuperKey Press the No softkey until ...

Page 160: ...ion Press SuperKey Find the Forwarding softkey Use the More softkey Press the Forwarding softkey The display shows the current forward ing type and destination if programmed Press SuperKey to return to normal display To activate Forwarding already programmed l Press the Turn FWD On softkey FWD ON appears in the upper right corner of the LCD To deactivate Forwarding l Press the Turn FWD Off softkey...

Page 161: ...lowing conditions apply to this feature 9 COS Option 260 Split Forwarding must be disabled l Refer to conditions listed under the heading Call Forwarding Generic 1004 Generic 1005 Programming Enable COS Option 209 Call Forwarding Follow Me in the extension s cos Ensure Feature Access Code 03 Call Forwarding All Calls has a feature access code programmed For feature key activation of call forwardin...

Page 162: ...industry standard telephones it is also possible to dial the codes and extension destination directly on the keypad and then press the Speaker On Off key to go on hook To activate or deactivate Forwarding already programmed l Press the CALL FORWARD feature key if programmed The LCD indi cator is dark activated to indicate forwarding active clear to indicate not active SUPERSET 4 Telephones 105 2 9...

Page 163: ...YES softkey Dial the forwarding destination If the call is to be forwarded to an outside number press the SPEED CALL key associated with that number or dial the Abbreviated Dial number if available l Check that the destination number on the display is correct To correct an error use the key 0 Press the SAVE softkey SUP ERSET 420 Telephones To display the current forwarding type and destination e P...

Page 164: ...ge softkey Press the Turnoff softkey The asterisk next to the destination disap pears Press SuperKey to return to normal display To program Call Forwarding Follow Me Press SuperKey Press the No softkey until CALL FORWARDING play appears in the dis _ 105 2 92 Press the Yes softkey The display shows the current forwarding type and destination if programmed Press the Change softkey Press the Prog sof...

Page 165: ...SuperKey Find the Forwarding softkey Use the More softkey Press the Forwarding softkey The display shows the current forward ing type and destination if programmed Press the Change sofikey Softkeys appear for the types of forwarding enabled in the set s COS Select Alwavs The disnlav reauests fhe in ion number _ __ _ _ _ r 1 _____ Enter the destination number If an invalid number is entered the dis...

Page 166: ...e and Feature Access Code 07 Call Forwarding Canacel I m Here Operation Operation varies depending upon the device types as described below Industry standard and SUPERSET 407 Telephones To select Call Forwarding I m Here At another extension lift the handset wait for dial tone Dial the Call Forwarding I m Here access code Dial your own extension number dial tone returns Hang up the extension is av...

Page 167: ...isplay toggles if COS Option 260 Internal External Split Call Forward enabled Press NO softkey until I M HERE option appears Press YES softkey the set responds with FR Enter extension number from which calls are to be forwarded Press the SAVE softkey All calls are forwarded from the specified extension To cancel Call Forwarding I m Here Press the Speaker On Off key Dial the Cancel I m Here access ...

Page 168: ...Speaker key The forwarding is canceled for that extension or Press the Speaker key to cancel all I m Here forwarding to this exten sion SUPERSET 4 DN and SUPERsET Telephones To set up and activate Call Forwarding I m Here using softkeys _ At the destination SUPERSET 4 DN telephone find and press the For warding softkey Press Change softkey necessary only if Split Forwarding is disabled Press To Me...

Page 169: ...ides visual indication of the incoming call The SUPERXTtelephone user can answer the call before the forwarding occurs Refer to conditions listed under the heading Cal Fowarding Generic 1004 and Generic 1005 Programming Enable COS Option 207 Call Forwarding Don t Answer in the exten sion s COS Ensure Feature Access Code 03 Call Forwarding All Calls has a feature access code programmed For feature ...

Page 170: ...ial the codes and extension destination directly on the keypad and then press the Speaker On Off key to go on hook To activate or deactivate Forwarding already programmed l Press the CALL FORWARD feature key if programmed The LCD indi cator is dark activated to indicate forwarding active clear to indicate not active SUPERSET 4 Telephones To display the current Forwarding type and destination _ To ...

Page 171: ...swer is displayed then press the YES softkey Dial the forwarding destination If the call is to be forwarded to an outside number press the SPEED CALL key associated with that number or dial the Abbreviated Dial number if available 0 Check that the number on the display is correct To correct an error use the 4 key l Press the SAVE softkey SUPERSET Telephones To display the current forwarding type a...

Page 172: ...ss the Turnoff softkey The asterisk next to the destination disap pears Press SuperKey to return to normal display To program Call Forwarding Don t Answer l _ 105 2 100 Press SuperKey Press the No softkey until CALL FORWARDING appears in the dis play Press the Yes softkey The display shows the current forwarding type and destination if programmed Press the Change softkey Press the Prog softkey Pre...

Page 173: ...wer Press SuperKey Find the Forwarding softkey Use the More softkey Press the Forwarding softkey The display shows the current forward ing type and destination if programmed Press the Change softkey Softkeys appear for the types of forwarding enabled in the set s COS This only applies if Split Forwarding is dis abled Select Call Forwarding Don t Answer The display requests the desti nation number ...

Page 174: ...ing party for Call Forwarding External to personal speed call keys or to Key System personal speedcalls Toll Control is not done for forwarding to external numbers using the system Abbreviated Dial feature No Toll Control checking is done for CO trunks which are externally call forwarded A trunk or a party with a single party trunk on hold can only be for warded externally if System Option 21 Inco...

Page 175: ...ss code programmed For feature key activation of call forwarding on a SUPERSET 3 DN SUPERSET 410 or SUPERSET 420 telephone program a CALL FORWARD feature key See Feature Keys Operation Operation varies depending upon the device type as described below Industry standard and SUPERSET Telephones To set up Call Fowarding External at an Extension a Replace the handset Call Forwarding External is now ac...

Page 176: ...ctivate or deactivate Forwarding already programmed l Press the CALL FORWARD feature key if programmed The LCD indi cator is dark activated to indicate forwarding active clear to indicate not active SUPERSET Telephones To display the current Forwarding type and destination Note If Split Forwarding is enabled press the NEXT softkey to examine settings for internal calls 105 2 104 l Press the DISPLA...

Page 177: ...al the Abbreviated Dial number if available l Check that the destination number indicated on the display is correct To correct an error use the key l Press the SAVE softkey SUPERSET 420 Telephones To display the current forwarding type and external destination l Press SuperKey Press the No softkey until CALL FORWARDING appears in the dis play l Press the Yes softkey The display shows the current f...

Page 178: ...he set to forward all calls to an external number Press SuperKey Press the No softkey until CALL FORWARDING appears in the dis play Press the Yes softkey The display shows the current forwarding type and destination if programmed Press the Change softkey Press the Program softkey Press the No softkey until the desired type of call forwarding appears in the display Press the Yes softkey Enter the d...

Page 179: ... shows the current forward ing type and destination if programmed Press the Change softkey Softkeys appear for the types of forwarding enabled in the set s COS This only applies if Split Forwarding is dis abled Select the required type The display requests the destination number Enter the destination number or press a SPEED CALL key on the SUPERSETtelephone or associated SUPERSET DSS Module If an ...

Page 180: ...key which turns forwarding ON or OFF turns both internal and external on or off together To allow call forwarding to an external destination COS Option 208 Call Forwarding External must be enabled Programming Enable COS Option 260 Internal External Split Call Forward for the ex tension to allow forwarding according to the source of the call Enable the desired Call Forwarding type in the extension ...

Page 181: ...al the Clear All Features access code see Clear Al Features This also cancels all forwarding at the telephone SUPERSET 3 Telephones To select Call Forwarding l Follow the same procedure as for industry standard telephones it is also possible to dial the codes and extension destination directly on the keypad and then press the Speaker On Off key to go on hook SUPERSET DN and SUPERSET Telephones To ...

Page 182: ... Forwarding 1 FWD the current External type and destination are displayed press NEXT softkey to move to Internal forwarding Press the OFF softkey to deactivate forwarding if deactivation is not desired press the EXIT softkey To Set Up or Modify Forwarding l With the handset on hook press the PROGRAM feature key l Press the CALL FWD feature key The alphanumeric display shows EXT CALLS press NO to t...

Page 183: ...ctivate call forwarding if it is already programmed 9109 096 105 NA Issue 1 Press the CALL FORWARD Feature key The indicator beside the key turns on to indicate that Call Forwarding is activated Note that if both External and Internal call forwarding are programmed both will be en abled Refer to Feature Keys for instructions on programming this feature key or you can activate either external forwa...

Page 184: ...ing the softkeys To deactivate external forwarding using the softkeys Press SuperKey Press the No softkey until CALL FORWARDING appears in the dis play Press the Yes softkey EXTERNAL CALLS appears in the display Press the Change softkey The current call forwarding setting for ex ternal incoming calls is displayed Press the Turnoff softkey Press SuperKey to return to normal display To deactivate in...

Page 185: ...play Then the display shows INTERNAL CALLS Press SuperKey to return to normal display To program the forwarding of your internal calls Press SuperKey Press the No softkey until CALL FORWARDING appears in the dis play Press the Yes softkey EXTERNAL CALLS appears The asterisk is present only if call forwarding is on Press the No softkey INTERNAL CALLS appears The asterisk is present only if call for...

Page 186: ...y using the appropriate softkey Settings according to the selected type are displayed for both EXTER NAL and INTERNAL Select the EXTERNAL or INTERNAL softkey to change the programming then enter the destination number Enter the destination number If an invalid number is entered the dis play shows INVALID NUMBER Use the softkey to back space and erase the entry Enter the correct number can be a spe...

Page 187: ...reviated Dial numbers For Call Forwarding an extension is considered BUSY if the extension is not idle has its prime line appearance not idle or the device is otherwise in use or unavailable in Do Not Disturb or out of service The exception is a subattendant position which has at least one idle multicall appearance of itself Forwarding is operational for logical lines if the line is a single appea...

Page 188: ...ant number in which case forwarding is ignored For example if Toll Control denies access to an external number or the forwarding is to an invalid number then the caller receives reorder tone SUPERSETtelephone key or multicall line appearances of extension numbers do not ring or provide visual indication of incoming calls if the extension has activated Forwarding Follow Me Forwarding Busy or Forwar...

Page 189: ...tions listed below as required to enable Call Forwarding for the PABX Enable COS Option 219 Discriminating Dial Tone if discriminating dial tone is desired it will then be heard by any extension which has the Call Forward condition set to Always Enable COS Option 245 Abbreviated Dialing Access enable COS Option 208 Call Forwarding External and disable COS Option 200 Account Code Forced Entry Exter...

Page 190: ...ption This feature forwards all calls when the extension is busy While the ex tension is idle calls may be made and received normally Conditions See conditions for Call Forwarding Generic 1001 Generic 1002 and Generic 1003 Ensure Feature Access Code 03 Call Forwarding Busy has a feature access code programmed Programming Enable COS Option 206 Call Forwarding Busy Operation Operation varies dependi...

Page 191: ...le to go off hook using the SPEAKER ON OFF key To activate or deactivate Forwarding already programmed l Press the CALL FORWARD feature access key if programmed The LCD indicator is dark activated to indicate forwarding active clear to indicate not active SUPERSET Telephones To To activate Forwarding already programmed display the current Forwarding type and destination Press the DISPLAY key Press...

Page 192: ...ernal forwarding press the SPEED CALL key associated with the number or dial the Abbreviated Dial number if available or enter digits from the keypad l Check that the destination number indicated on the display is correct To correct an error use the key If the destination is correct press the SAVE softkey SUPERSET 4 DN Telephones To display the current forwarding type and destination l Press Super...

Page 193: ...wered within a selected time out period While the extension is idle calls may be made and received normally Conditions The following conditions apply to this feature For Call Forwarding Don t Answer a caller camps on to the forward ing destination if allowed to campon see Campon For audio details Call Forwarding Don t Answer has no effect when a SUPERSET telephone answers the call using the Auto A...

Page 194: ... handset wait for dial tone Dial any forwarding access code Hang up the forwarding is canceled or Lift the handset wait for dial tone Dial the Clear All Features access code see C ear A Features This also cancels all forwarding at the telephone SUPERSET Telephones 105 2 122 To select Forwarding l Follow the same procedure as for industry standard telephones it is also possible to go off hook using...

Page 195: ...and destination are displayed l Press the OFF softkey to deactivate forwarding if deactivation is not desired press the EXIT softkey To Set Up or Modify Forwarding l With the handset on hook press the PROGRAM feature key l Press the CALL FWD feature key The alphanumeric display shows a Forwarding type If the displayed type is not the one required press the NO softkey another type is displayed Repe...

Page 196: ...nter the destination number If an invalid number is entered the dis play shows INVALID NUMBER Use the softkey to back space and erase the entry Enter the correct number can be a speedcall key if programmed or press the Current No softkey to restore the pre viously programmed destination if available Press the Save On softkey The display returns to normal 43 D ON appears in the top right corner Cal...

Page 197: ... dial tone Dial the Clear All Features access code see Clear All Features This also cancels all forwarding at the telephone SUPERSET3 Telephones To select Call Forwarding Follow Me l Follow the same procedure as for industry standard telephones it is also possible to go off hook using the SPEAKER ON OFF key SUPERSET DN Telephones To set up Call Forwarding Follow Me l Follow the same procedure as f...

Page 198: ...ress the EXIT softkey To Set Up or Modify Call Forwarding Follow Me l With the handset on hook press the PROGRAM feature key l Press the CALL FWD feature key The alphanumeric display shows a Forwarding type If the displayed type is not the one required press the NO softkey another type is displayed Repeat until Call Forwarding Follow Me is displayed then press the YES softkey Dial the forwarding d...

Page 199: ...oftkey to back space and erase the entry Enter the correct number can be a speedcall key if programmed or press the Current No softkey to restore the pre viously programmed destination if available Press the Save On softkey The display returns to normal VVD ON appears in the top right corner Call Forwarding I m Here Generic 1001 1002and1003 Description Conditions Programming This type of forwardin...

Page 200: ...e Dial the Clear All Features access code see Clear A Features This also cancels all forwarding at the telephone Note The Attendant can also clear Call Forwarding at an extension SUPERSET Telephones To seiect Caii Forwarding i m Here using softkeys _ At the destination SUPERSET 4 telephone press PROGRAM softkey Press CALL FWD softkey Press NO softkey until I M HERE option appears Press YES softkey...

Page 201: ...sion numbers do not ring if the extension has activated For warding Don t Answer and the call is forwarded The delay ring timer is the same as the call forward don t answer timer However the SUPERSETtelephone provides visual indication of the incoming call The SUPERSETtelephone user can answer the call before the for warding occurs Programming Enable COS Option 207 Call Forwarding Don t Answer in ...

Page 202: ...s To set up Call Forwarding Don t Answer l Follow the same procedure as for industry standard telephones it is also possible to go off hook using the SPEAKER ON OFF key To activate or deactivate Call Forwarding Don t Answer already programmed l Press the CALL FORWARD feature access key if programmed The LCD indicator is dark activated to indicate forwarding active clear to indicate not active SUPE...

Page 203: ... displayed type appears press the YES softkey l Dial the forwarding destination or press a Speedcall key l Check the number on the display To correct an error use the 4 key l Press the SAVE softkey when the correct destination is displayed SUPERSET DN Telephones To display the current forwarding type and destination l Press SuperKey l Find the Forwarding softkey Use the More softkey 0 Press the Fo...

Page 204: ...hich is an external number Conditions The following conditions apply to this feature I 105 2 132 Forwarding External requires a receiver for dialing If one is not avail able then forwarding is ignored in Call Forward Don t Answer If it is done during a reroute the caller is dropped or given reorder tone An extension with COS Option 200 Account Code Forced Entry Ex ternal Calls in its COS cannot se...

Page 205: ...orwarding External in the extension s cos Enable COS Option 245 Abbreviated Dialing Access for the extension to allow forwarding to system Abbreviated Dial numbers Enable System Option 21 Incoming to Outgoing Call Forward to allow trunks to be externally call forwarded Operation Operation varies depending upon the type of telephone as described be low Industry standard Telephones 9109 096 l 05 NA ...

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Page 207: ...estination l Press SuperKey l Find the Forwarding softkey Use the More softkey l Press the Forwarding softkey The display shows the current forward ing type and destination if programmed l Press SuperKey to return to normal display To activate Forwarding already programmed l Press the Turn FWD On softkey cFWD ON appears in the upper right corner of the LCD To deactivate Forwarding l Press the Turn...

Page 208: ... line appears as the forward er for all types of forwarding The following conditions apply to this feature This feature is available in Generic 1003 1004 and 1005 COS Option 258 is only checked if the forwarder is a logical line Calls to logical lines are only forwarded if the logical line appears only on one set This feature is only applicable when the fotwardee s set is a display set Programming...

Page 209: ...ding pro grammed but not enabled or have Call Forward No Answer programmed The conditions which apply to Call Forward No Answer also apply to this feature The feature applies only to prime line or intercom line calls and only to calls which can normally be forwarded i e not callbacks or wake ups etc Programming The following programming is required For SUPERSET DN SUPERSET DN SUPERSET410 SUPERSET ...

Page 210: ...ark is done The industry standard telephone is considered busy by the Campon and Callback features until the parked party is retrieved The parked call can only be picked up from another extension once the parking extension has gone on hook When the call is parked the timer for COS Option 254 Call Hold Re call Timer 252 in Generic 1OOI is started When the Call Hold Recall timer times out the indust...

Page 211: ...k group becomes idle The system continuously monitors the originating set or console and the required device When the originating set or console is idle and the call can now be completed thesystem calls the originating set or console when that set or console answers it calls the required device Callback No Answer allows a user after dialing an extension which does not answer to have the call compl...

Page 212: ...nswered The callback is purged When a callback is placed to a hunt group it is placed to the whole hunt group and not to any particular member The scan for an idle hunt group member for the callback does not alter the next extension to hunt for in a circular hunt group Callback Busy must be activated within 10 seconds of receiving busy tone Campons to extensions are honored before callbacks Origin...

Page 213: ...runk Callback in the set s COS Operation varies depending on the type of telephone as described below Industry standard SUPERSfl3 and SUPERSET Telephones The called extension hunt group or trunk group is busy To set a callback Dial the Callback Busy access code within IO seconds Dial tone is returned Your set is now ready for normal use When the busy extension hunt group or trunk group becomes idl...

Page 214: ...f you re using handsfree operation the set goes idle CALLBACK SET appears briefly in the display Your set is available for normal use When the busy extension hunt group or Trunk Group becomes idle your set rings Your set s LCD indicates that a callback is calling Go off hook ringback or audio for ARS dialing is heard The required extension rings or the trunk is seized SUPERSET 4 DN and SUPERSET Te...

Page 215: ... activated on extension numbers only 0 Originate Only extensions do not have access to this feature Programming Enable COS Option 300 Automatic Callback in the set s COS Operation Assign an access code to Feature 43 Callback No Answer For feature key activation of callback on a SUPERSET DN or a SUPERSET 410 telephone program a CALLBACK feature key See Feature Keys Operation varies depending upon t...

Page 216: ...ings Your set s LCD displays CALLBACK Go off hook to call the extension SUPERSET 420 Telephones The called extension doesn t answer To set a callback Press the Callback softkey if you re off hook dial tone is returned if you re using handsfree operation the set goes idle CALLBACK SET appears briefly in the display Your set is available for normal use When the called unanswered set goes on hook you...

Page 217: ...re LDNs consoles industry standard telephones SUPERSETtele phones logical lines hunt groups all types except data hunt groups ACD paths and Night Bells Console access codes are not valid rerouting points for the following DID always routing to this tenant DID forward on busy no answer Dial in Tie always routing to this tenant Dial in Tie forward on busy no answer LDN Access Codes are not valid rer...

Page 218: ...nuing request for a trunk when the Trunk Group is busy and be con nected to a trunk when one becomes free When calling an extension hunt group or ARS if the destination is busy the caller usually receives a tone for a period and then camps on to the busy device The tone given indicates whether or not campon is allowed during the period or is done at the end of the period For some calls the period ...

Page 219: ...lowed for a call special busy tone is supplied for10 sec onds after which the device is camped on automatically If campon is not allowed for the call then busy tone is heard for 30 sec onds and then the call is disconnected DID and CO trunk calls that campon to busy devices receive ringback tone Tie and DISA trunk calls that campon to busy devices receive busy tone the same audio as internal calle...

Page 220: ...n 301 Campon Operation 105 2 148 Operation varies depending upon the device as described below Industry standard SUPERSET3 and SUPERSET Telephones To camp on to a busy device Dial the number special busy tone is returned After IO seconds of special busy tone Campon is done and busy tone is returned The called extension receives campon warning tone When the called extension goes on hook the calling...

Page 221: ...440 Hz tone is given for 200 ms For trunks and consoles calling a double burst of the same tone is given The tone is not heard by other parties involved in the call with the busy extension but a short silent period may be noticed COS Options 242 Repeated Campon Beeps and 216 Data Security are mutually exclusive COS Option 216 Data Security prevents the tone from being applied to particular extensi...

Page 222: ...n the key line get the tone The warning tone is applied only if the party to get the tone is talking to another party or is held by another party Music is removed while the Campon tone is applied digital Bays only Extensions in analog bays do not receive Campon tone if they are connected to Music on Hold Programming Enable COS Option 242 Repeated Campon Beeps for the extension if trunk calls shoul...

Page 223: ...d by a call using this feature also digits dialed after the flash are not appended to the SMDR re cord The trunk must be in a trunk group in order to flash over the trunk Ensure that the DTMF option in CDE Form 13 Trunk Circuit Descrip tors Select Options Subform is set up to the option which is understood by the local central office If this is not done the local cen tral office will not receive t...

Page 224: ...nk Description Conditions 105 2 152 This feature provides the ability to send a double switch hook flash out over a trunk Flashing over a trunk enables a telephone on the PBX to use CENTEXfeatures Callers must follow the instructions specified by the local central office concerning when a double flash should be used A CENTREX caller can put a CENT EX extension on softhold and dial another extensio...

Page 225: ...an appropriate value if applicable Note the trunk must be in a trunk group Operation Generally While on a busy or ringing CENTREXtrunk press the TRANS CONF key press the Flash key SUPERS T407 telephone or flash the switch hook 2500 set Dial the Double Flash Over Trunk access code Example CENTMXTransfer _ Answer call from a CENTffEXline Press the TRANSKONF key press the Flash key SUPERSET telephone...

Page 226: ...ict users from accessing DDD and WATS but allow local calls and tie line calls Note Allextensions belong to COR group 1 in the default database Conditions The following conditions apply to this feature CO trunks do not have a COR When they access ARS it is either us ing the COR of the transferring or forwarding party or no COR at all giving universal access The COR may change temporarily for a cal...

Page 227: ...utually exclusive these are identified with the description of each feature The COS may change temporarily for a caller through Verified Account Codes Travelling Class Marks The COS used is sometimes that of the caller and sometimes that of the called party Check the feature to determine whose COS is used LDNs do not have a COS The COS for an LDN is determined from the lowest Bay Slot Circuit PLID...

Page 228: ...he assistance of the Attendant See Device lntercunnection Control for information on controlling trunk conferencing and Attendant Conference Conditions The following conditions apply to this feature 105 2 156 A maximum of six conferences may take place at one time the maxi mum number of conferees permitted at one time is 18 the maximum number of conferees permitted in one conference is 5 An Attend...

Page 229: ...r than three parties Operation depends upon the type of device as described below Industry Standard Telephones To establish a conference Establish a 2 party call Flash the switchhook Transfer dial tone is returned if programmed Dial the number of the next conferee When the conferee answers flash the switchhook a conference is established Any extension in the conference may add additional conferees...

Page 230: ...ammed Dial the number of the desired extension or Dial the telephone number of the desired external party When the called party answers press the CONF softkey to form the conference If you receive busy tone or if the called party doesn t an swer press the CANCEL softkey You ll be connected with the original party Any extension in the conference may add additional conferees to the conference by rep...

Page 231: ...d the Callback Busy features and other numbers within the numbering plan are permitted Feature Access Codes are not permitted to conflict with any other ac cess codes in the system Extension numbers may not conflict with Feature Access Codes ARS leading digit strings are not permitted to conflict with any other access codes in the system Extension numbers may conflict with ARS leading digits Modem...

Page 232: ...the circuit When the contact closes a call is originated by the station line circuit and the call is directed to its tenant s Dial 0 or Priority Dial 0 Rout ing Point The PABX handles the call as a call reroute see Call Rerouting Attendant Access Dial 0 and Priority Dial 0 The following conditions apply to this feature Contact Monitor is available on OPS ONS and analog Line cards COS Options 400 C...

Page 233: ...ctor on the Maintenance panel or the rear of the Universal Control cabinet or from an Attendant Console a screen of reduced height is used Customer Data Entry can also be performed from a remote location using a terminal connected to the PABX via modems Customer Data Entry Default Data Description Conditions Programming Operation The system is preprogrammed with default Class Of Service COS Op tio...

Page 234: ...omer Data Entry Range Programming Description This feature allows range programming for blocks of extensions By en tering a range of equipment numbers one may assign extension numbers COR tenant and COS to a selected block of equipment num bers The start extension number and defaults for the other values are entered by the programmer The extensions are assigned sequentially starting at the entered...

Page 235: ...DIGITAL PABX Each or all of the CDE forms may be printed one at a time in a presentable format The printer must be PABX compatible refer to Directed nput Output See frinter Termhal Suppotffor details on directing the output to the de sired printer Refer to Practice 9109 096ZIO NA Customer Data Entry for user in formation 9109 096 I 05 NA Issue 1 Revision 0 105 2 163 ...

Page 236: ...ion can terminate the data call This feature is not available in Generic 1001 This feature allows the user to establish a basic ADL call by dialing an access code and the number of the destination from an industry standard telephone or a SUPERSETtelephone Data destinations include l data station extension number l data hunt group access code l modem hunt group access code followed by ARS digit str...

Page 237: ...ee Feature Keys Operation ADL Call Originate If the Originating dataset does not have ADL Autobaud l _ Dial the ADL access code if the associated dataset is not idle reorder tone is heard and the SUPERSETtelephone displays the message PLEASE TRY LATER Dial the digits of the destination A high pitched connect tone is heard if the destination is busy then busy tone is heard The originating party han...

Page 238: ...voice telephone has not been programmed as an AVL to an asso ciated dataset The set displays NO ACCESS The associated dataset is not idle The set displays PLEASE TRY LATER The user dials the number of a device which cannot handle data The set displays INVALID The baud rates of the source and destination are not compatible and neither have Flow Control programmed The call is barred The calling set ...

Page 239: ...peration ADL Call Originate If the destination is busy and queuing is enabled the originating station is queued If the destination is not a valid data device the message INVALID and reorder tone is returned Data ADL Speed Call Originate Description Conditions Programming An ADL user can originate an ADL call using a personal Speed Call num ber This feature is not available in Generic 1001 None The...

Page 240: ...a destination Check the number to be saved if correct press the SAVE softkey SUPERSET 3 DN Telephones At the user s telephone With the handset on hook press the Program key Press an unused Speed Call Key Dial the ADL access code If required dial the Account Code access code and the Account Code Dial the number of the data destination Press the Program key the speed call number is now saved SUPERSE...

Page 241: ...e handset on hook press SuperKey Press the Speed Call softkey Press an unused Line Appearance key Dial the ADL access code If required dial the Account Code access code and the Account Code Dial the number of the data destination Check the number to be saved if correct press the Save softkey Operation Operation varies depending upon the type of telephone as described be low SUPERSET 3 Telephones T...

Page 242: ...hen connect tone is heard l Call is transferred to the associated dataset To originate a data speed call with voice party on hold Press the programmed Speed Call key If ADL Autobaud is programmed press Carriage Return key When the connect tone is heard press the Cancel key to establish the data call and transfer the voice call back to the party on hold SUPERSET DN and SUPERSET Telephones To origin...

Page 243: ...eviated Dial Number Entry l If the Abbreviated Dial number entry does not include the ADL access code dial the ADL access code l Dial the Abbreviated Dial access code l Dial the desired Abbreviated Dial number one to three digits l Hang up when connect tone is heard The call is transferred to the as sociated dataset See also ADL Call originate in this Section Data Associated Modem Line AML Descrip...

Page 244: ...ta device Programming Enable COS Option 607 SUPERSETTelephone Associated Modem Line for the telephone Enter the associated modem ONS port extension number in the ASSOC field of the associated telephone entry in CDE Form 09 Station SUPERSET Telephones Enter the extension number of the associated telephone in the ASSOC field of the modem port entry in CDE Form 09 StationlSUPERSETTelephones if the te...

Page 245: ...RSETtelephone The modem is available for data calls Data Auto Answer Description Conditions The destination data device must have its DTR signal low when idle Programming In the destination data device s CDE Form 11 Data Circuit Descriptors subform Data Circuit Descriptor Options set Action Taken If the Idle DTE Has DTR Low Auto Answer to one of the following Operation This feature supports automa...

Page 246: ...ata calls generate a DATA SMDR record only external data calls generate both a DATA SMDR and a TRUNK SMDR record Conditions The following conditions apply to this feature _ 105 2 174 For Data or Modem Pooling calls the user can enter an Account Code only during call setup Only the last account code entered is stored in DATA SMDR and TRUNK SMDR records If variable length account codes are enabled a...

Page 247: ...nable one of the following options in the COS form for the originating data device as required for outgoing calls COS Option 327 Account Code Forced Entry Data External Calls COS Option 328 Account Code Forced Entry Data Long Distance Calls Disable COS Option 700 SMDR Does Not Apply in the Class of Service form for the data device Enable COS Option 808 Special DISA 810 in Generic 1001 in the COS f...

Page 248: ...Incoming When the PABX answers l Enter the Account Code if it is valid the PABX returns dial tone l Dial the destination number Incoming Tie Trunk or Internal Modem Pooling Caller l Dial the Account Code access code 9 Dial the Account Code l Dial the destination number Direct In Line to an Attendant When the Attendant answers l Have the Attendant dial the Account Code access code l Have the Attend...

Page 249: ... ACD 0 Traffic Measurement 0 TRUNK SMDR 1 DATA SMDR 1 Printer tests 1 Hotel Motel 2 Maintenance 3 Enable System Option 15 Data Demultiplexer Refer to Mite1 Data Demultiplexer Programming Installation and Technical Manual 9160 080 300 NA for further programming information Refer to Mite1 Data Demultiplexer Programming Installation and Techni cal Manual 9160 080 300 NA for additional information Dat...

Page 250: ...ance modems that provide data facilities for terminals digital SUPERSETtelephones and other types of data devices These data sets serve as the interface between the DNIC digital line card in the PABX and the data devices connected to the system transmitting data and control signals over a single twisted pair of wires The datasets are available in two series DATASET 1100 series and DATASET 2100 ser...

Page 251: ...96 l 26 NA Peripherals Devices The Modem Interconnect Panel is required for Modem Pooling For information on using data devices as printer ports see Directed Input Output For details on the the SUPERCONSOLE 1000 printer port see Directed Input Output For details on data circuit descriptor options refer to Practice 9109 096 210 NA Customer Data Entry Refer to Practice 9109 096 125 NA Circuit Card D...

Page 252: ... Station Message Detail Recording Data SMDR Description The Data SMDR feature produces a detailed record of all internal and ex ternal data calls The printout format is similar to the trunk SMDR record and includes data call indicator type of data call and reason for dis connect fields Data SMDR records differ in appearance from voice SMDR records This allows a call costing device to maintain sepa...

Page 253: ...nation and remain in the queue until a destination becomes available or terminate the call at any time This feature is not available in Generic 1001 Conditions The following conditions apply to this feature The user can camp on to datasets Data Hunt Groups Trunk Groups or Modem Pool Hunt Groups only The destination cannot be camped onto if it is busied out or in Do Not Disturb Programming Enable C...

Page 254: ...pecial Busy tone The display shows BUSY The I Will Wait softkey appears l Press the I Will Wait softkey within IO seconds The display shows WAITING FOR and the extension number while the set is queued DTRX Queuing is automatic The originator receives the message Call Queued is Data Transceiver DTRX Description The Data Transceiver DTFIX allows the data user to set up a data call from a data termin...

Page 255: ...ble COS Option 900 Data Station Queuing as desired This option when enabled allows automatic queuing to the destination when the originator encounters a busy data device Enable or disable COS Option 901 DTRX Herald Display as desired When enabled this option allows display of the programmable herald e g Welcome to MITEL Data Switching If DTRX Herald Display is enabled set COS Option 905 DTRX Heral...

Page 256: ...ot Ready Operation See Data DTRX Call Originate Disconnect Data DTRX Call by Name Description Conditions Programming Operation 105 2 184 The Data Transceiver DTRX Call by Name feature allows the user to call a data hunt group or modem pool hunt group by name instead of number This feature is not available in Generic 1001 The hunt group must have a name programmed Modem pools are not available in G...

Page 257: ...ta Transceiver DTRX Programming Assign the originating dataset a DTE Profile number in CDE Form 12 Data Assignment Program the Data Circuit Descriptor Options in CDE Form 11 Data Circuit Descriptors subform Program the DTE Profile in CDE Form 29 DTE Profile Feature keys on SUPERSET DN or SUPERSET DN telephones can be programmed to originate and disconnect data calls See Feature Keys Operation DTRX...

Page 258: ...e PBX Attention Character key if programmed OR l Press the ATENTION key on the dataset OR l Press the DATA CALL ORIGINATE A ITENTION key on the Digital SUPERSETtelephone To disconnect from DTRX and return to idle state At the prompt enter BYE or cCTRL E Goodbye message is dis played While connected to DTRX wait for the DTRX inactivity time out This is programmed in the DTE Profile Turn off the dat...

Page 259: ...ith a list of topics and the prompt Type the required topic name followed by cRETURN To exit from Help type RETURN at the prompt Data DTRX Hotline Description A dataset can be programmed to connect automatically to a predeter mined destination when a user originates a DTRX data call This feature is not available in Generic 1001 Conditions Unlike normal DTRX call origination if the user presses ATT...

Page 260: ...ady is not ready The user is returned to the DTRX prompt DO208Call Failure Destination The destination dataset has no power or is not connected to the PABX Powered Cff Try Again Later DO209Call Failure Destination Not The destination is a voice device and thus incompatible Compatible DO21 0 Call Failure Address Further addressing information is required to complete the call The Incomplete Check Di...

Page 261: ...Features Table 2 4 DTRX Messages continued Full is obtained for this write operation and is dropped cility Change Your Speed Page 2of 2 9109 096 l 05 NA Issue 1 Revision 0 105 2 189 ...

Page 262: ... PABX If the modem pool hunt group or the destination dataset is busy the user can queue for it see Modem Pooling Queuing Modem Pooling calls may also be made by using System Abbreviated Dial numbers or by using Speedcall from a SUPERSET or SUPERSET DN telephone Conditions The following conditions apply to this feature I 105 2 190 COS Option 217 Direct to ARS is ignored for outgoing data calls If ...

Page 263: ...alls to datasets enable COS Option 704 Incoming Internal Modem Pooling Access in its COS This is required because the system normally bars calls between voice and data devices Modems of pooled modems within the modem pool hunt group should be in auto answer mode If desired Enable Option 900 Data Station Queuing in the modem user s COS see Modem Pooling Queuing Pooled Modem Pooled modems are progra...

Page 264: ...The DTRX option does not affect outgo ing modem pooling calls The DTRX option can only be enabled if DTE is programmed in the pooled modem and the mode of the hunt group is Answer or Both Operation Internal Modem User Station SUPERSETTelephone or Console l Dial Data Station or Data Hunt Group access code where default modem pool hunt group is selected if programmed or Modem Pool Hunt Group access ...

Page 265: ...put the modem on line l If DTRX access is used enter CALL followed by the destination data number or name at the DTRX prompt Incoming DID Trunk Modem Call The Central Office passes on to the PABX a pre arranged number of the caller s dialed digits The resulting digit string formed is one of the following Data Station or Data Hunt Group access code where default modem pool hunt group is selected if...

Page 266: ... is set up successfully the pooled modem returns answer tone When answer tone is heard transfer the call as follows press RELEASE key at console or press RELEASE softkey or hang up at a SUPERSET telephone or press RELEASE ME softkey or hang up at a SUPERSET DN SUPERSET 420 or SUPERSET 430 telephone or hang up at an industry standard telephone a SUPERSETB telephone a SUPERSET 3 DN telephone a SUPER...

Page 267: ... destination name or number For external calls dial the ARS leading digit string and the destination number Press RETURN The DTE displays RINGING while the destination is ringing and CON NECTED when the data connection is established Data Modem Pooling Queuing Description Modem Pooling callers who encounter a busy Modem Pool Hunt Group destination dataset Data Hunt Group or Trunk Group can queue f...

Page 268: ...ontrol Description This feature provides a means of disallowing connection between devices of different types The feature is primarily intended to control trunk inter connection but applies to other devices as well This is intended to provide a method of meeting interconnection regulations imposed by vari ous regulatory authorities The checks apply when a device calls another device when a transfe...

Page 269: ... CO checks Cos Option 314 CO Trunk To Tie Trunk Connect and 319 Extension non CO Trunk To Trunk Connect CO to DID checks COS Options 315 CO Trunk To DID Trunk Connect DID to CO checks COS Options 315 CO Trunk To DID Trunk Connect and 319 Extension Non CO Trunk To Trunk Connect Tie to Tie checks COS Option 316 Tie Trunk To Tie Trunk Connect and 319 Extension Non CO Trunk To Trunk Connect DID to Tie...

Page 270: ...he caller and the set where the po sition is logged in No checking is done for ACD calls from an ACD path No checking is done between callers and members of recording or auto attendant hunt groups Checking is done with hunt groups using the tenant of the first pro grammed member of the hunt group Checking is done with logical lines using the tenant of the SUPERSET telephone where the first appeara...

Page 271: ...ode is dialed is not affected by the option Dial Tone Discriminating Description An extension having a feature enabled that prevents calls from ringing the extension hears a distinct dial tone 350 440 Hz 400 ms on 100 ms off for six cycles then continuous tone when going off hook to make a call These features include Do Not Disturb Call Forwarding Follow Me or Call Forwarding I Am Here Conditions ...

Page 272: ...on Enable appropriate options for the trunks via CDE Form 13 Trunk Circuit Descriptors also see Trunk Circuit Descriptor Options Dial the necessary digits to access the dictation trunk The system keeps the extension in dialing mode on the trunk and converts all digits dialed to the appropriate format for the trunk selected tone or pulse DID Dial in Tie Intercepts Description s This feature allows ...

Page 273: ... conditions apply to this feature If an illegal number is dialed or an illegal feature is attempted and the DID Intercept Routing point is defined then the DID trunk is rerouted to that point The tenant of the trunk is used The same applies for Tie trunks and the Dial in Tte Intercept point If no point is specified reor der tone is given 9109 096 l 054A Calls routed to an LDN or to a console throu...

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Page 583: ...ill appear on the extreme right hand side of the page 07 01 O 41 00 00 08 TOO1 002 P2123 0101 1101 0123456789 9876543210 CO Trunk 1 comes in on path 2123 and rings Agent Group I Call is answered by Agent 1101 of Agent Group 1 ANI and DNIS digits received from CO Trunk 1 are respectively 0123456789 and 9876543210 07101 O 42 00 00 15 TOO1 002 P2123 0101 1102 2782212 CO Trunk 1 comes in on path 2123 ...

Page 584: ...Station Message Detail Recording 221 4 10 Revision 0 9109 096 221 NA Issue 1 ...

Page 585: ... printer is as follows l 132 character line length l 300 baud to 9600 baud l standard ASCII character set The baud rate of the SX 200 DIGITAL printer port or data port is selectable from the Maintenance Terminal refer to Practice 9109 096 351 NA R S 232 Maintenance Terminal Ensure the baud rate of the printer matches that selected at the Maintenance Terminal Tape Machine 5 3 A tape machine which i...

Page 586: ...Station Message Detail Recording 221 5 2 Revision 0 9109 096 221 NA Issue 1 ...

Page 587: ...g Calls This COS option enables SMDR for incoming trunk calls Note For modem pooling if the Record Incoming Calls option is enabled and the SMDR buffers become full new incoming CO calls will receive busy tone and new incoming TIE DID or DISA trunks will receive reorder tone These calls will not be accepted by the PABX Modem Pooling is not available in Generics 1001 1002 and 1005 FPKG 1 and LIT96 ...

Page 588: ... the Class of Service in which it is enabled l Indicate Long Calls When this System Option is enabled calls of 5 minutes or longer are flagged in the SMDR record l 24 Hour Clock When this System Option is enabled the start time within the SMDR record will be recorded in 24 hour format When disabled the start time is recorded in 12 hour format p pm 9 ACD Reports This System Option when enabled prov...

Page 589: ... LIT96 Data SMDR Does Not Apply This option when enabled prevents Data SMDR records from being printed l Data SMDR Extended Record This option when enabled adds the system identifier to the Data SMDR record l Data SMDR Overwrite Buffer This option when enabled will prevent a data call from being blocked due to a lack of Data SMDR buffers However with buffers being overwritten there is no guarantee...

Page 590: ...ll data calls are prohibited until the buffers are emptied Table 6 2 CDE Selected Data SMDR COS and System Options Option Type Number DATA SMDR Does Not Apply cos 906 DATA SMDR Extended Record cos 9g7 DATA SMDR Overwrite Buffer cos 908 DATA SMDR Indicate Long Calls System 39 221 6 4 Revision 0 9109 096 221 NA Issue 1 ...

Page 591: ... 3 The following conditions are reported as shown when the Attendant handles a call l When the Attendant dials a trunk with no station or trunk involved the calling party is the Attendant l Direct Trunk Access by the Attendant is reported The Leading Digits field is left blank l When the Attendant answers a trunk call and does not transfer it to a station the called party is the Attendant l When t...

Page 592: ...station then becomes the called party and an is reported in the Attendant was Involved field l Direct in trunks show the station number as the called party i e dial in trunks However the Digits Dialed field is blank When the trunk is directed to a Hunt Group the station that answered the call is reported 9 On incoming calls an E is reported when the trunk hangs up while listening to reor der tone ...

Page 593: ... and or COR currently assigned to a telephone A new SMDR record is generated each time a new verified account code is entered Account Code Terminator A 3 The variable length account code terminator is the digit It is dialed at the end of a variable length account code to indicate to the system that the account code is complete A variable length account code cannot be dialed from rotary telephones ...

Page 594: ...th account codes Dial trunk access code usually 9 l Dial the outgoing number Account code entry during a call on a SUPERSET4 telephone l Press SELECT FEATURES key l Dial feature 5 Account Codes l Enter Account Code number l Press SAVE softkey Account code entry during a call on a SUPERSET4Zp telephone l Press SUPERKEY l Press NO softkey until ACCOUNT CODE appears l Press YES softkey l Enter Accoun...

Page 595: ...or ADL or incoming or internal modem pooling calls Account code entries are accepted by the following circuit types station set console TIE or DISA trunk Incoming Outgoing and Internal Data Calls B 3 Verified or non verified account codes applied to data calls must be entered during the call setup phase The following restrictions apply on incoming or outgoing data calls Incoming Data Calls l ATIE ...

Page 596: ...n data device ACCOUNT account code access code character string 2222 4 digit account code number 1862 internal destination data station For an ADL application the account code access code and the account code number are entered after the ADL access code The following are examples of an ADL call 87 75 2222 l 23495925678 external ADL modem pooling call with account code 87 75 2222 l 862 internal ADL...

Page 597: ...t code number l Dial account code digits If the account code is a variable length the digit string must be followed by a If the digit string has reached the maximum of 12 digits the caller has the option of either entering the delimiter or leaving it out A non variable length account code must be programmed with the account code length between 4 12 digits l For a non DTRX or non ADL call the PABX ...

Page 598: ...up is programmed EXAMPLE System Abbreviated Access Code System Abbreviated Number Account Code Access Code Account Code Number modem pool hunt group number data station hunt group number OR Account Code Access Code Account Code Number data station hunt group number if default modem pool hunt group is programmed Forced Account Codes B 5 The COS of the caller is checked to determine if any of the fo...

Page 599: ...SX 2 l DIGITAL PABX Tenanting lm a3 Trademark d Imel Corpomtlon 0 CopyrIgId 1982 MIteI corpomtl All rlghls resewed Printed In Canada ...

Page 600: ...ny of its affiliates or subsidiaries Mite1 and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this doc ument Revisions of this document or new editions of it may be issued to incorpo rate such changes VTIOO is a trademark of Digital Equipment Corp SUPERSET SUPERSET3 SUPERSET 4 SLJPERSET 3DN SUPERSET 4DN SUPERSET 410 SUPERSET 420 SUPERSET and SUPERCONSOLE 10...

Page 601: ...9 Subattendants Enhanced Subattendants and Message Centers 230 2 9 Numbering Plan 230 2 9 Automatic Route Selection with Multiple Tenants 230 2 9 3 PROGRAMMING AND CDE TenantAssignments 230 3 l Interconnections Between Tenants 230 3 l CallRerouting 230 3 2 NightSwitching 230 34 List of Figures Figure2 1 TenantConnectionstoPABX 230 2 3 Figure 2 2 Tenant Interconnection with Shared Console 230 24 Fi...

Page 602: ...Tenanting Revision 0 9109 096 23O NA Issue 1 ...

Page 603: ... PABX Some PABX features are enabled for each tenant individually through Customer Data Entry CDE while other features are shared by all tenants Reason for Issue 1 1 This Section is issued to describe tenanting and to explain how to use and program tenanting in an SX 200 DIGITAL PABX 9109 09 23O NA Issue 1 Revision 0 230 l l ...

Page 604: ...Tenanting Revision 0 9109 096 23O NA Issue 1 230 l 2 ...

Page 605: ... and 1005 a maximum of 25 enhanced subattendant positions may be defined Please referto Practice 9109 096 210 NA Customer Data Entry and reference Form 09 StationlSUPERSR Telephones for information on the subattendant position Multiple Tenant Application 2 2 A typical multiple tenant application is a company which occupies a large building and has attendants and or subattendants and or enhanced su...

Page 606: ...endant consoles are assigned to a tenant as they are programmed into the PABX Trunks and Dial 0 cal Is are programmed to ring to only their associated attendant subattendant enhanced subattendant position Outgoing calls seize only trunks within their same tenant as shown in Figure 2 1 Tenant Interconnection 2 6 The PABX may be programmed to allow certain tenants to connect to each other internally...

Page 607: ...but Tenant 2 cannot call Tenant 1 If SUPERSET telephone A in Tenant 1 calls SUPERSET telephone B in Tenant 2 and upon receiving no answer sends the message to call Set A Set B can return the call to Set A by pressing its MSG READ MSG and CALL softkeys even though Tenant 2 is normally restricted from calling Tenant 1 9109 096 23O NA Issue 1 Revision 0 230 2 3 ...

Page 608: ...g point The incoming calls may be DID DIL or regular CO trunks When recalls are answered at a common answering point the name of the tenant that did not answer is displayed as a NO ANSWER so that the recall may be answered with an appropriate response If the called party has a SUPERSET4 SUPE SET4 DN SUPERSET420 or SUPERSET430 telephone that party s name is displayed The calling party s trunk group...

Page 609: ...RSET410 SUPERSET 420 or SUPERSET 430 telephones with each tenant having its own key for reroutes as shown in Figure 2 3 A reroute to a busy line will camp on to that line allowing queuing for each tenant s calls TEN4NRi cc0125 Figure 23 SUPERSET Telephone Serving Several Tenants 9109 096 23O NA issue 1 Revision 0 230 25 ...

Page 610: ... With a SUPERSET telephone the user is allowed to switch to one of the two inactive modes The NO softkey allows the user to toggle between the inactive modes When the YES softkey is pressed the service is changed to the selected mode A tenant with a SUPERSET 420 presses the SuperKey and the NO softkey until NIGHT SERVICE appears in the display area of the telephone Pressing the YES softkey will di...

Page 611: ... when the night security guard comes on duty and sets Night 2 to reroute calls to the security desk Night Bells and Night Answer 2 9 The system allows incoming calls to be redirected to a Night bell A non display SUPERSETtelephone in that tenant may dial the TAFAS LOCAL TENANT feature access code to answer the first call in that tenant s queue A SUPERSETSDN SUPERSET 410 and SUPERSET 420 user will ...

Page 612: ...ammed to an external number TENANT1 TENANT2 D AlO CALLSFKXTEDTO SUPER 9348 TELEPHONELINES DlAL0 CALLSROLmDTO AllENDANT CONSOLE CC0127 Figure 2 5 Dial 0 Call Routing Rerouted calls arrive at a console as NO ANSWER or BUSY recalls From the display I the attendant can identify which tenant originated the recall Calls rerouted to a SUPERSETtelephone may ring into a different key for each tenant thereb...

Page 613: ...ceives the No Answer recall Any department wanting to handle its own recalls for example to take messages may program alternate recall points for its calls The department is programmed as a tenant and then uses call rerouting for its calls The person can take a message and set message waiting on the absent party s set Members ofa department may call their own message center by dialing 0 Since each...

Page 614: ...lar trunk If the first choice trunks are not available to a particular tenant the system skips them and takes the next choice trunks instead The system automatically searches available trunks from first choice to last choice as it attempts to find a free trunk If tenant interconnection is allowed shared trunks should be accessible from all participating tenants ARS will optimize all calls made fro...

Page 615: ... COMHENTS 1 81 Bl I 1231 I I Stn UILLANT Manager 1 01 02 1 1182 1 I Stn hLLING Manager 1 Bl B3 1 lm3 1 1 Stn O DELL Accounts 1 Bl FM I llB4 1 I Stn GDRBY ccounts 1 Bl B5 1 lIEI 1 I Stn ALIYEUNG hccounts 1 I E6 I 1166 1 I Stn SCOTT D Secretary 1 Rl B9 Stn 1 El 1B Stn 1 El 11 I 1111 1 I Stn FERGUSON Pub Relatns 1 El1 12 Stn 1 E7 a1 I 17a1 1 I v CARDINAL SW supp 1 07 02 I 17B2 1 I v AEBC A Test 1 Bl ...

Page 616: ...tion Table Xi 44 3E AIJG 9R alarm status MAJOR II El EZ El3 E4 E5 66 67 8 l39 1E 11 12 13 14 i5 16 17 18 19 2E 21 22 23 24 25 FJio a L32 o i i 03 0 64 0 as o o 8 0 FJg o io f J ii o 2 0 lO U l 2 3 4 TOP 5 BOTTOM 6 QUIT 7 TENANT NLhi 6 ALLOW 9 El ENTER i Figure 3 2 Tenant Interconnection Table s Call Rerouting 3 3 The Call Rerouting Table Figure 3 3 specifies where each tenant is to route different...

Page 617: ...e The following table defines which tenant controls the recall point for incoming calls that are not answered by the destination station TYPE OF CALL CONTROLLING TENANT GROUP DID Recall Points on Busy DID Recall Points on No Answer DID Routing for Calls into this Tenant DID Illegal Intercept this Tenant DID Vacant Number Routing for this Tenant DID Attendant Night Access Points Non Dial In Trunks ...

Page 618: ...programmed with an in its column This matrix is unidirectional Tenant I may be programmed to Night switch Tenant 2 but Tenant 2 may not be programmed to Night switch Tenant I Figure 3 4 shows an example where Tenant I will Night switch all tenants into Night service but all other tenants will only Night switch themselves Tenant 1 thereforeq is the master tenant for Night switcing iontrol 12 46 3E ...

Page 619: ...SX ZOO DIGITAL PABX Traffic Measurement m TrademarkofMltelCZqmtlon 63 copyllghl1992 MM corporallon All rlgkts resewed F rhted In Canada 0 MITEL ...

Page 620: ...nstrued in any way as a commitment by Mite1 or any of its affiliates or subsidiaries Mite1 and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this doc ument Revisions of this document or new editions of it may be issued to incorpo rate such changes VTIUOm is a trademark of Digital Equipment Corp H 0 PC is a trademark of International Business Machines Corp ...

Page 621: ...7 TRAFFIC MEASUREMENT COMMANDS Maintenance Terminal and Console 450 3 l TrafficCommands 45 13 1 INSTALLATION General 450 4 l Connection Requirements Local Printer 450 4 l REPORTS General 450 5 l Report Heading Description 450 5 l TypicalRepo 450 5 l 336 poftexample 450 5 2 456 portexample 450 5 2 480 portexample 450 5 2 672 portexample 450 5 2 CondensedTrafficRepo 450 5 3 AnalyzingTrafficRepotts 4...

Page 622: ...Traffic Measurement iv Revision 0 9109 096 45O NA issue 1 ...

Page 623: ...ped Traffic measurement produces a single report for the system The report includes all tenants if tenant service is provided Traffic measurement accumulates data in the form of peg counts and usage over a specified period of time A peg count is the total number of times a facility device service or feature is accessed irrespective of the length of each access Usage is the length of time or durati...

Page 624: ...Traffic Measurement 4 50 l 2 Revision 0 9109 096 45CLNA Issue 1 ...

Page 625: ...e device At the end of each period the data in the storage registers is replaced by the data accumulated in the active registers during the period If the data was not retrieved from the storage registers during a period new data received at the end of that period overwrites the data and it is lost This sequence then repeats for the specified duration Types of Traffk Counts Accumulated 2 2 Two basi...

Page 626: ...s 8 hunt groups 15 trunk groups 70 trunks numbered I to 70 97 records total 15 records still available 98 112 The following data is accumulated during traffic measurement System Activity Indicates the extent of activity on the basic system maximum peg count 65535 Counts include I s Dial Tone Incremented every time an extension or dial in trunk has to wait I or more seconds for dial tone This peg i...

Page 627: ...ramming at any extension or console Call hold Number of hard holds by an extension Call park Number of call parks Call pickup Legally dialed call pick ups including local pick ups or directed pick ups from extensions Cam n Camp ons to any device including trunk groups and hunt groups by another device for extension totrunk extension to extension and trunk to extension Console conf The number of ti...

Page 628: ...call could not immediately be allocated a DTMF receiver due to busy conditions Maximum in use Available The scanned maximum count of the number of receivers in use during the period and the number that are available for use Does not include busied out receivers Channel Usage And Local Switching Records activity between bays and within each peripheral bay The following counts are recorded Bay Numbe...

Page 629: ...oups Records activity of each hunt group Hunt group activity includes the following information Hunt Group Number Programmed hunt group number Peg Number of accesses to a hunt group including busy attempts maximum 65535 Skip Peg Number of failures to get a receiver which resulted in skipping the recording and routing to the default destination for Automated Attendant Hunt Groups only Usage Usage o...

Page 630: ...cond units for example a usage count of 128 I 28 x IO s represents 1280 seconds of usage equivalent to 12 8 CCS or 0 3556 Eriang 36 CCS equals 1 Erlang The following example illustrates these count methods Extension Originations Peg Count Each time an idle extension goes off hook it causes the register to increment by one count Since it is a measure of the number of calls originated by the extensi...

Page 631: ...easurement will be lost and the latest traffic report will also be lost if it had not been output When power is restored traffic measurements will restart and continue until the end of the scheduled period The new start time will begin at system power up 9109 096 45O NA issue 1 Revision 0 450 2 7 ...

Page 632: ...Traffic Measurement 450 2 8 Revision 0 9109 096 45O NA Issue 1 ...

Page 633: ... or stop printing report SET Command l UNITS 2 PERIOD 3 DURATION 4 AUTOPRINT 5 CANCEL I b 174TART TIME 1S CONDENSED 1 IO I UNITS PERIOD DURATION CONDENSED CANCEL START TIME AUTOPRINT CCS or Erlangs I to 60 minutes default 60 Number of periods default 8 Condensed report toggles ON or OFF Quit SET commands Presented in hours minutes format hh mm Print report automatically after each period toggles O...

Page 634: ...s minutes Running OFF mm minutes nn periods ON OFF Erlangs CCS ON OFF START TIME and DATA COLLECTION are not displayed if STATUS is set to OFF SET STATUS OFF press STOP press TRAFFRPT press ENTER STATUS is set to OFF DATA COLLECTION This indicates that data is currently being collected if traffic is being measured When it is set to OFF either the daily start time has not been reached or it has fin...

Page 635: ...ter magnetic recording device or the maintenance terminal If required a Data Demultiplexer may be used and the Traffic Measurement data directed to one output of it When a backplane printer port is used it should be located as near as possible to the PABX and connected to the PABX data port with a 25 conductor connectorized cable not longer than 4 5 m 15 ft in length A Printer may be specified in ...

Page 636: ...Traffic Measurement Revision 0 9109dI96 45O NA Issue 1 450 4 2 ...

Page 637: ...n if one has not been programmed 0 appears The CHANNELS data for a maximum system configuration is printed Local Usage and Max Local apply only to analog bays Typical Repoti 5 3 In this report four different CHANNELS examples are given In an actual system printout only one CHANNELS report for that systems port configuration is printed sX 2U0 DIGITfi Generic1OOYZZZZZZ m TRAFFIC REPORT SYSTEM mm 27 ...

Page 638: ... 20 ccs 5 18 10 ccs 672 port example CHANNELS BaY Usage 1 17 60 ccs 2 85 90 ccs 3 344 60 ccs 4 50 60 ccs 5 456 40 ccs 6 43 60 ccs 7 421 30 ccs 450 j 2 Busy Peg 0 MaxAvl 21123 61 61 13 I 94 51 94 MaxAvl 2 124 41 62 61 94 31 31 61 31 MaxAvl 21124 41 62 11 31 31 31 61 31 MaxAvl 21123 61 61 13 I 94 51 94 181 94 41 94 171 94 Max Ad 218 Local Usage Local Usage 0 00 ccs 1 80 ccs Max local Max local Local...

Page 639: ...0 ccs 0 00 ccs 0 00 ccs PegOut 2 2 2 0 0 3 4 4 4 4 4 3 0 0 Avg Waiting Time XC 0 00 0 00 Max Avl 313 515 113 MaxlAvl 213 Max Avl 213 317 011 011 UsageOut 1 40ccs 0 60 ccs 19 90ccs 0 00ccs 0 00ccs 2 40 ccs 0 80 ccs 2 50 ccs 7 70 ccs 3 40 ccs 4 9Occs 1 80 ccs 0 00 ccs 0 00 ccs Condensed Traffic Report 9109 09 450 NA Issue1 5 4 The condensed report contains the data only in decimal form Register numb...

Page 640: ... the following total traffic values can be determined Total Traffic Sum of channel usage Receiver usage Number of Calls Extension Originations Console Originations sum of incoming trunk pegs The hollowing table lists typical business traffic 450 5 4 Revision 0 9109 096 4504A Issue 1 ...

Page 641: ...SX ZOO DIGITAL PABX Hotel Motel Feature Package Description m Trademark ol MM corpowon copyrlghl lew MIteI corpomnon All rights resaved Prlnled In canado wMITEL ...

Page 642: ...subsidiaries Mite1 and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this doc ument Revisions of this document or new editions of it may be issued to incor porate such changes WI00 is a trademark of Digital Equipment Corp BM BM PC BM m BM ATare trademarks of International Business Machines Corporation SUPERS SUPERSET3 SUPERS SUPERSET4 SUPERS SUPERCONSOLE 7...

Page 643: ...m Configuration 602 2 22 Hardware 602 2 22 Feature Description 602 2 24 AttendantMessageWaitingSetupandCancel 602 2 24 Guest Room Message Retrieval 602 2 24 Audits m 602 2 25 Attendant Message Register Audit 602 2 25 RoomStatusAudit s 6022 26 RoomTypeAudit 602 2 30 WakeupAud 602 2 31 Wakeup RoomConditionAudit 602 2 31 AutomaticWakeup 602 2 32 e AttendantWakeup 602 2 32 Guest Room Wakeup 602 2 35 C...

Page 644: ...s 602 2 64 FeatureAvailability 602 2 65 3 HARDWARE INSTALLATION General 602 3 l 4 PROGRAMMING HOTEL MOTEL General 602 4 l ProgrammingProcedures 602 4 l Attendant Message Waiting a 602 4 14 Audits 602 4 15 AutomaticWakeup 602 4 17 Call Blocking 602 4 21 Call Restriction 602 4 22 DoNotDisturb 602 4 23 Guest Room SUPERSETKey Programming 602 4 24 e Maidin Room 602 4 25 Maid in Room Status Display SUPE...

Page 645: ...c Wakeup 602 5 17 Call Restriction known as Call Priiilege on Front Desk Terminal 602 5 19 CheckO 602 5 20 DoNot Disturb 602 5 21 GuestNames 602 5 22 Maid in Room Display 602 5 23 MessageRegister 602 5 23 RoomCondition 602 5 24 RoomOccupancy 602 5 25 Searches 602 5 26 Accessing Hotel Motel with a Telephone 602 5 29 Attendant Message Waiting Guest Room Message Retrieval 602 5 30 Maid in Room 602 5 ...

Page 646: ...res Available Only from the SX ZOO DIGITAL PABX 602 2 21 Figure 2 l 6 Hotel Motel System Configuration Generic 1004 l 005 602 2 23 Figure 2 l 7 Message Register Audit 602 2 26 Figure 2 l 8 The Four Sections of the Room Status Audit Attendant Console 602 2 28 Figure 2 l 9 Room Status Audit for All Rooms of a Particular Type Front Desk Terminal Room Status Audit for all Rooms that have an Occupancy ...

Page 647: ...cessed from the Attendant Console 602 5 l Room Status 602 5 9 Hotel Motel Features Accessed from the Front Desk Terminal 602 5 11 Hotel Motel Features Accessed from Telephones 602 5 29 List of Charts Installing Hardware Programming the Hotel Motel Application Programming for PMS Programming Attendant Message Waiting Setup and Cancel Programming Attendant Message Register Audit Setting Up Room Stat...

Page 648: ...ge from a Front Desk Terminal 602 5 l 2 Chart 5 15 Refreshing the House Statistics Screen 602 5 13 Chart5 16 Loggingoff 602 5 13 Chart 5 l 7 Setting Up Cancelling Attendant Message Waiting 602 5 l 4 Chart 5 l 8 Printing a Message Register or Wakeup Audit 602 5 l 5 Chart519 PrintingaRoomTypeAudit 6025 15 Chart 5 20 Printing Room Status Audits 602 5 16 Chart 5 21 Setting an Automatic Wakeup 602 5 l ...

Page 649: ...on cation and the different Hotel Motel features Installers I 3 Installation System programmers Installers programmers users 4 Programming 5 User Information Document Structure and Contents The contents of this practice is described in Table l 2 Table l 2 Contents of this Practice Section Contents 1 Introduction 2 System Description An introduction to the practice including intended audience intro...

Page 650: ...o use the Hotel Motel features from different peripherals Feature Package I Page 2 of 2 1 Referenced Documents The documents referenced in this practice are Practice 9109 096 l 26 NA Peripheral Devices Practice 9109 096 2O NA Installation Information Practice 9109 096 210 NA Customer Data Entry Practice 9109 096 221 NA Station Message Detail Reccrding Practice 9109 096 35 NA Troubleshooting 602 l ...

Page 651: ...n guest rooms set automatic wakeups for guests request reports of all current wakeups message register counts and status of rooms inhibit room to room calling assign outgoing call privileges on a room to room basis request a message register audit Staff Management Activities Hotel Motel staff or management can record the number of calls made from each guest room automatic message register for gues...

Page 652: ...PERSE display telephone an industry standard SUPEFfSET401m SUPE SET T SUPERSET 3WDN or SUPERSET 470 telephone Each of these terminal types can access a subset of the Hotel Motel features List of Features A list of the features available on the SX 200 DIGITAL PABX and an indication of the features available through each terminal are shown in Table 2 l Table 2 l Hotel Motel Features Page 1 of 3 602 ...

Page 653: ...Svstem Description Table 2 l Hotel Motel Features continued ZOO DIGITAL PABX Page 2 of 3 9109 096 602 NA Issue 1 Revision 0 602 2 3 ...

Page 654: ...d to produce this audit and change room status at a particular time each day 4 Front desk terminal displays indication that call blocking has been set but cannot set call blocking 5 Consoles can display guest names but cannot enter them s SUPERSET3 SUPERSET3DN and SUPERS 410 only s 7 SLJPERSET3 SUPERSETmN SUPERSET410 SUPERSfl401 and indusQ standard telephones This is actually in the form of a Time...

Page 655: ...ith guest room functions The attendant can be in conversation with a guest room while performing Hotel Motel feature activities An SX 200 DIGITAL PABX can support several a maximum of 11 consoles However each console operates independently to change guest room information The capabilities of the Hotel Motel package as accessed by the attendant console are shown in Figure 2 l I AttendantConsole 1 w...

Page 656: ...tendant console display shows information about the source on the top line of the display room information on the second line and the softkeys on the remaining two lines Note that information about the source is presented without pressing the FUNCTION and GUEST ROOM keys in Generic 1002 Generic 1003 Generic 1004 and Generic 1005 See Figure 2 3 4951 COSl2COROlDNDMSW Reg 00001 Wakeup 12 34P Status V...

Page 657: ...n one of the choices has been selected the display is changed to the following TOTAL 9 4800 4850 4900 4951 5005 5015 HFlb EXIT 1 F2bROOM NUMBER mF3b mF4b aF5b BF F Drn BF F aF9B9 mF MORE Figure 2 6 Console Display after Pressing VAC DlRN FIM Softkey The total number of rooms of the specified status e g VAC DlRn appears in the top left corner of the display if there is at least one room which fits ...

Page 658: ...oduces display of all vacant and clean rooms OUT OF SERV Produces display of all out of service rooms AUDITS Accessesauditsoftkeys Generates printouts of ROOM STATUS Room Status WAKEUP Wakeup calls MSG REGISTER Message Register counts NO DISTB Alternately sets up and cancels Do Not Disturb on an extension SEND MSG Sets up Message Waiting for a room CLEAR MSG Cancels Message Waiting for a room READ...

Page 659: ...room occupancy to reserved Sets room occupancy to vacant Sets room occupancy to guaranteed Sets room condition to clean Sets room condition to dirty Sets room condition to out of service Sets room condition to to be inspected Page 2of 2 Mu enter Room Number first The OUT OF SERV softkey appears in two dtierent contexts A When the GUEST ROOM softkey is pressed the OUT OF SERV softkey appears It is ...

Page 660: ... I I Room Search Guest Search I I Vacant Clean vacant Reserved Guaranteed MaiAfioom Room Type out of seNlce Dirty I I SearchDisplay II I I I I I Select Room I RoomUpdates I Vacant Occupied Fleserved Guaranteed CllKkOUt Guest Names Clean Dirty I I PM Do Not Disturb Clear Message Message Waiting Vaw7t 4ccupied Resefved 4wanteed All Rooms To Clean To InspecI Figure 2 8 Hotel Motel Features Available ...

Page 661: ...essful login using a password a house statistics screen appears It contains a snapshot of the current status of the guest rooms or gives the time that the last statistics have been calculated or when the REFRESH softkey is pressed The information is only updated when the screen is entered The house statistics screen is the only entry point when logging on to the application It is also the only poi...

Page 662: ...s These are based on room type room number and room status They are accessed by pressing the ROOM SEARCH softkey on the House Statistics screen see Figure 2 9 Any search other than room type or room number requires that a room code be entered to specify the type of room such as all single rooms that should be searched Tfie digit 0 can be used to search all room types meeting the search criteria Se...

Page 663: ... Guest Name occupancy Condition Call Privilege Wake Up The A Vacant Clean Internal RoomNumber 1101 Room vpe Single Message Waiting Do Not Disturb Message Register Enter Last Name Then press Return 1 2 3 4 5 6 7 8 9 0 Figure 2 11 Vacant Room Template Audits Various kinds of audits hard copy reports can be generated on demand Audit mode is entered from the house statistics screen by pressing the AUD...

Page 664: ...out of service when a room code room type is specified or the wild card 0 is used Dirty Searches for all dirty rooms when a room code room type is specified or the wild card 0 is used Reserved Searches for all reserved rooms when a room code room type is specified or the wild card 0 is used Guaranteed Searches for all guaranteed rooms when a room code room type is specified or the wild card 0 is u...

Page 665: ...ty call restriction to the default setting Enter is required to Sets room occupancy to vacant and the call restriction to the vacantkserved default setting Sets room occupancy to occupied and the call restriction to the occupied default setting Sets room occupancy to reserved and the call restriction 9109 096 602 NA Issue 1 Revision 0 602 2 15 ...

Page 666: ...s being entered The RETURN hard key or the arrow keys are used to signal the end of data entry See Table 2 4 Table 2 4 Front Desk Terminal Hard Key Functions Hard Key Typing keys Numeric keys XRJRN Function All alphanumeric characters that are allowed for SUPERSET and SUPERSET 420 telephone displays are allowed in the Guest Name field Wake up times and room numbers can be entered with numeric keys...

Page 667: ... C Control D ii D is defined as the Ends the session Using Control D is not recommended since it PBX attention character for the may leave the terminal in graphics mode dataset in CDE Form Il See the Programming section Enters the information in the field into the database User must exit the field first The Enter softkey is provided whenever a change has been made If no characters have been entere...

Page 668: ...igned through CDE See the Programming section of this document I I SUPERSET 4 4DN SLJPERSET 420 430 Fiwm Status T 8 ti I I I u clwn Occupied Dirty Reserved 8 4 4Jt of seNic8 Vacant 8 8 To be lrqected GUWWltWP m 8 1 0 8 1 1 Supervisory Activities 1 1 Not available in Genetic 1001 Genetic 1W4 and Genetic 1005 only 0 Maid inRoom 8 No Maid in Room To te Inspected i Clean 1 0 Maid Activities in 8 0 Gue...

Page 669: ... Dialing a code gives the user access to information that is shown on the SUPERSETdisplay for example room condition and occupancy status or maid in room status 1476 occ CLEAN Figure 2 13 Occupancy Condition Display on SlJPERSETWUPERSET420 Telephone Table 2 5 shows the Hotel Motel features available on the SUPERSET display telephones related to their feature access mechanisms Table 2 5 SUPERSET 4l...

Page 670: ...feature access codes In addition blocks of hardkeys on the SUPERSET3DN and SUPERSET 4 IO can be programmed as speed dial and feature access keys Table 2 6 shows the Hotel Motel features available on industry standard telephones related to their feature access codes Table 2 6 lndustry tandard Telephone Access Functions Feature Access Mechanism Message Waiting Indicator on display or Indication audi...

Page 671: ...tly through CDE programming on the SX 200 DIGITAL PABX and not through any terminal Table 2 7 SX 2UU DIGITAL PABX Access Functions PMS Automatic Auto Room Status Conversion Auto Wakeup Print Automatic Message Lamp Test Automatic 9109 096 602 NA Issue 1 Function Creates a singNine printout for certain events such as an automatic wakeup call going unanswered Interfaces the SX 200 DIGITAL PABX to a P...

Page 672: ... type of industry standard telephone can be configured on the system Industry standard guest room telephones allow guests access to certain Hotel Motel features The number is limited by the hardware configuration of the SX 200 DIGITAL PABX Front Desk Terminal The system can support up to four W70U terminals as front desk terminals Each terminal must interface to the PABX through a MlTELll 00 serie...

Page 673: ...1 1 TELEFWNE Hotel Motel Hard ware suPEFN soRYsEl llW SERESDATASET llCO SERlES DATASET 0pti0txIlHardware I llO3 SEMSDATAS Er FRCNTD BKTERMNALS cc0185 Figure 2 l 6 Hotel Motel System Configuration Generic 1004 l 005 9109 096 602 NA Issue 1 Revision 0 602 2 23 ...

Page 674: ...ge waiting indication on a guest room telephone can be Guest Room Message Retrieval a message on the display of a SLJPERSET 4 SUPERSET 4DN SUPERSET 420 or SUPERSET 430 telephone a continuously flashing lamp if equipped on the telephone The SUPERSET4DN SUPERSET 3DN SLJPERSET 401 SUPERSET 410 SUPERSET 420 and SUPERSET 430 have a message lamp a distinctive ringing pattern three short bursts every 20 ...

Page 675: ...f audits at one time but only the first three are printed The requests are processed in a first requested first printed Room status audits Vacant room audit Occupied room audit Reserved room audit Guaranteed room audit Dirty ro clean condition audit To be inspected To inspect condition audit the main menu by pressing the Audits softkey The softkeys are updated to show the various audit types Syste...

Page 676: ...n request a report of the current status of all guest rooms The attendant console produces one audit containing information on all rooms The front desk terminal can produce two types of room status audits room occupancy audits vacant occupied reserved and guaranteed audits and room condition audits to clean and to inspect audits Each of these audits can be requested by room type see Room Type or f...

Page 677: ...cription Table 2 10 Room Status Audits Each section is divided by room condition clean dirty out of service or to be panty status of vacant occupancy status of reserved 9109X 96 602 NA Issue 1 Revision 0 602 2 27 ...

Page 678: ...onsole 01 l 6 12 23F0OM AUDmaFseL ESWED ROOMS II 01 161223 ROOMAUlXT FORALLGUMANTEED ROOhlS cleanRocm Room St s RO3ll St IS Rocm St s RK ll St S Rcom Slabs 1 groom Sl s Fmm Status Roan Steius Roan Stab Roan St s gg p 12351 lNr 12355 LOC 1235 LD 123 3 LD 12252 N r 12356 WC 1236U LD 12284 LD 12371 LDC 12375 W 1237 LD 12354 LD II 12372 LOC 12376 NT 12353 ID 12280 LD DblyReams DlrlyRocms Room Stsiw Rc...

Page 679: ...tahw Room Status 22158 INTIM 22161 INT M 22162 INT M Out of Service Rooms Room Status 32172 LD M Room Status 32173 INT Room Status 32174 LD M Room Status 12349 LD 12354 LD Roim Status 22154 INTJM Room Status 22163 INT M Room Status 321475 LD M Wote To Be lnspecteg and Out Cf Service states are not available in Generic 1001 Figure 2 l 9 Room Status Audit for All Rooms of a Particular Type Front Des...

Page 680: ...m a front desk terminal See Figure 2 20 01 16 12 23P ROOM AUDIT FOR SINGLE ROOMS Room Status Room Status Room Status Room Status Room Status 12345 Gus 12346 Occ 12347 Gus 12348 Res 12349 Vat 12350 Vat 12351 Occ M 12352 Res 12353 Gus 12354 Vat 22145 Vat 22146 Occ M 22148 Occ 22149 Gus 22154 Res Figure 2 20 Room Type Audit Front Desk Terminal How to Program N A How to Use Console N A FDT Chart 3 19 ...

Page 681: ...54 5 45 22145 2 30 22146 8 30 32145 4 50 32146 9 00 Figure 2 21 Automatic Wakeup Audit How to Pfogram Chart 4 6 How to Use Console Chart 3 3 FDT Chart 5 l 8 Wakeup Room Condition Audit A report of all guest rooms having a wakeup call enabled At the same time the occupancy and condition of all occupied clean rooms are changed to occupied dirty The SX 200 DIGITAL PABX is programmed through CDE to pr...

Page 682: ...s not honored Note If the wakeup call is to a SUPERSET 4 SUPERSET 4DN SLJPERSET 420 or SUPERSET 430 telephone it is treated as a timed reminder it rings once and sets a reminder prompt See Timed Reminders in Practice 9109 6 l O j NA Features Description A wakeup attempt on a SUPERSETdisplay telephone does not generate a sing line report Recorded announcements are provided through recording hunt gr...

Page 683: ...e Wakeup time is entered rerminal Up softkey is displayed If a wakeup time is set for a room a Set Wake Up and a Clear Wake Up softkey changed and displayed in the Wake Up Ttme Field on are displayed When the Set Wake Up softkey is pressed all the Guest Room Update screen softkeys are cleared and a prompt to enter the If the 24 hour clock system wakeup time is displayed Only the number keys option...

Page 684: ...PM softkey is pressed The key toggles the display from AM to PM Cancel moves the shade bar to the next programmable field and leaves the wakeup time the same as it was when the form was displayed The Enter softkey commits the wakeup time to the database If a wake up is set or changed by the front desk terminal and the system option to print these changes has been enabled a SET BY DESK or CHG BY DE...

Page 685: ...ET 430 telephone operation of the feature See the Programming section Conditions System Option 56 Room Status Conversion Auto Wakeup Print Timer only applies if System Option 34 Auto Room Status Conversion Auto Wakeup Print is enabled See the Programming section In the event of a power failure all expired wakeups are honored within 5 minutes of a system reset If a recording hunt group is used for ...

Page 686: ...een of the front desk terminal Conditions The LED associated with the Block hardkey for all consoles with the feature enabled is updated each time call blocking is turned on or off When the LED is on call blocking is enabled Consoles without the feature enabled do not have an operational key and LED Feature interactions Tenanting does not apply to the operation of this feature All consoles with th...

Page 687: ...ature Interactions See Note Chart 4 1 end of Step 4 System Features 32 Outgoing Call Restriction and 33 Room Status are mutually exclusive System Feature 32 cannot be used in programming Hotel Motel Condtions How to Program By default vacant rooms and rooms that become vacant have their call restriction set to Internal the most restrictive option This setting prevents unauthorized calls from vacan...

Page 688: ...s turned off if it was set How fo ProgmJ N A How fo Use Console N A FDTz Chart 5 24 Do Not Disturb Do Not Disturb blocks calls from ringing at a guest s telephone Outgoing calls are not affected See Table 2 12 Callers to a telephone with Do Not Disturb active hear reorder error tone The message Do Not Disturb appears on display sets The system can be programmed to reroute these calls to a predeter...

Page 689: ...git 2 and pressing the ON softkey Clearing Do Not Disturb is done by NO DISTB disappears pressing the Select Features key dialing the digit 2 and pressing the OFF softkey SUPERSET 3DN Setting and clearing Do Not Disturb from Dial tone indicates DND has been SlJPERSET410 a guest room telephone is done by set or cancelled SUPEffSET4DN pressing the Do Not Disturb feature key SUPERSET 430 Telephones S...

Page 690: ...nnot be entered or searched for See Table 2 l 3 Table 2 13 Guest Names Terminal Description Display Mtendant Guest names can be displayed on an First 10 characters of the last name Console attendant console with a front desk terminal field as entered from the front desk configured on the system but they cannot terminal If the name entered on the be entered or searched for front desk terminal is lo...

Page 691: ...w to Program N A How to Use Console N A FDT Chart 5 26 Chart 5 27 Guest Room SUFW SETKey Programming A block of guest room SUPERSET 3DN SUPERSET 4DN SUPERSET 410 SUPERSET or SUPERSET telephones can be programmed with Speed Dial and Feature Access keys This can only be done from CDE Up to three separate blocks templates can be programmed at one time This feature is not available with Generic 1001 o...

Page 692: ...ials this code to indicate room has been inspected and is ready to be rented out If there is no supervisor maid dials this code to indicate room is clean and is ready to be rented out Maid or supervisor has dialed the room access code and the room clean code 4 Room to be inspected maid not in Maid has finished cleaning the room The room room is ready for inspection by a supervisor Maid has dialed ...

Page 693: ...n room access console display room status Insp softkey Attendant code and 4 line as lnsp presses the Show Choices softkey and then the lnsp softkey Room clean Clean condition is displayed Attendant On the Room Maid or on the attendant console presses the Update screen supervisor dials display room status line as Clean softkey attendant the room Clean presses the access code Show Choices and 3 soft...

Page 694: ...n the lnsp softkey Room clean The status Clean in bold Attendant On the Room Maid or letters appears in the presses the Update screen supervisor dials Condition field on the room Clean softkey attendant the room updates form presses the access code Show Choices and 3 softkey and then the Clean softkey Page 2 of 2 Conditions The Maid in Room status can only be changed from the guest room telephone ...

Page 695: ...lephone Maid in Maid in Maid or Room status Room status supervisor cannot be cannot be dials an changed changed access code from the from the front and a status console desk code from a terminal guest room phone SUPERSET 4DNlSUPERSET 430 Telephone Maid in Rooms with a maid in them are Maid in Maid in Maid or room displayed 12 at a time in numeric Room status Room status supervisor order If there a...

Page 696: ...there is no indication at the front desk terminal that it has run If there is a failure notification is through the alarm icon at the console The test verifies lamp operation and confirms that the telephone is still connected in the room The test does not verify bell operation Feature Interactions How to Procvam How to Use COS Option 232 Message Waiting Lamp and System Option 02 Message Lamp Test ...

Page 697: ...oom number is entered The message register can be cleared by the attendant from the console or terminal or automatically upon requesting an audit See Attendant Message Register Audit Clearing the message register can be recorded as a single line report on a system printout the system printer prints the message register count before it was cleared This feature is only used in cases where COS Option...

Page 698: ...om at the same time The user that leaves the guest room last updates the database last and that information is the valid data for the room If two users are changing different fields at the same time all the information should be captured since only fields that have been modified will be updated when the EXIT softkey is pressed Hcxv to Progmn Console Chart 4 1 See COS option 320 FDT No programming ...

Page 699: ... condition can be set from an attendant console or a front desk terminal Table 2 l 7 See Room Status Some conditions can be set from a guest room telephone See Maid in Room Room condition can be displayed as part of the room status display on the SUPERSET 4 SUPERSET 4DN SUPERSET 420 and SUPERSET 430 telephone See Room Status Display on page 602 2 64 Table 2 17 Room CondMon Zondi Meaning Descriptio...

Page 700: ...le STATUS Attendant the To Be maid but has display room softkey then presses the Inspected code not yet been status line the TO Show Choices from a guest inspected INSPECT softkey then room softkey the lnsp telephone Maid softkey in Room feature Front Desk Terminal Clean Same as above Clean appears Attendant On the Room Maid or in the Condition presses the Update screen supervisor dials field on t...

Page 701: ...s the Show Choices softkey then the Out of Setv softkey To be In Same as spected above lnsp appears in Attendant the Condition presses the field on the room lnsp softkey updates form On the Room Maid or Update screen supervisor dials Attendant the To Be presses the Inspected code Show Choices from a guest softkey then room the To Inspect telephone Maid softkey in Room feature Page 3 of 3 Note Out ...

Page 702: ...attendant console STATUS Attendant display room softkey then presses the status line the OCCUPIED Show Choices softkey softkey then the Occupied softkey Reserved The guest room is Vies is Attendant On the Room Cannot be reserved for a displayed on the presses the Update screen changed guest but not paid attendant console STATUS Attendant for If the guest display room softkey then presses the does ...

Page 703: ...res the room updates ses the Show form Choices soft key then the Occupied soft key Reserved Same as above Resewed ap Attendant pres On the Room Cannot be pears in the Oc ses the RE Update screen changed cupancy field on SERVED soft Attendant pres the room updates key ses the Show form Choices soft key then the Reserved soft key Guaran Same as above Guaranteed Attendant pres On the Room Cannot be t...

Page 704: ...lephone privileges and has a maid in it The last field is blank if the maid is not present Room status for a number of rooms can be displayed by doing a room search on the basis of Maid in room Vacant clean Reserved and clean Out of service See Room Status Search Front Desk Terminal A Room status for a particular room is displayed on the room update screen Occupancy condition call priiilege and ma...

Page 705: ...uested by room type or code Table 2 20 Room Types Examples How to Program Chart 4 1 Step 2 How to Use Console N A FDT Chart 5 35 Searches Several different types of searches can be conducted Guest search Room number search Room type search Maid in room search Room status search Front Desk Terminal only Guest Search Guest Search searches all guest rooms for a text string that matches a guest s name...

Page 706: ...uest name and room type Front Desk Terminal A Beginning from Room Update Screen The name of the guest the House Statistics room occupancy condition call restriction whether screen press the a maid is in the room wakeup time room type Room Update whether there is a message waiting whether Do Not softkey and enter the Disturb is set and the message register count is room number displayed on the Room...

Page 707: ... 22 Rooms with a maid in them are displayed in sequence from lowest to highest room number See Room Status Search Table 2 22 Maid in Room Search pressing the MAID them are displayed If there are more rooms being cleaned the MORE softkey appears This softkey displays the other guest room extension numbers 10 at a time When the last room number is key disappears Only the PAGE DOWN softkey appears Th...

Page 708: ... first 12 room numbers of rooms Telephone SUPERSET4W with a maid in them are displayed If there are more SUPERSET 430 rooms being cleaned the arrow softkey appears Maid in Room status display access code This softkey displays the other room numbers 12 at a time When the last room number is displayed the arrow softkey disappears In Generic 1004 and Generic 1005 the first 10 room numbers of rooms wi...

Page 709: ...ging backwards nine rooms at a time This softkey is not available on the first screen of nine rooms If no rooms are found which meet the requirement the user is informed and the main search menu softkeys Search is on a The LCD displays the status occupant condition only of the room 1101 VAC CLEAN The arrow softkey displays the status of the room with the next higher room number 1102 PIES CLEAN Whe...

Page 710: ...tomatic Wakeup Sixteen suffixes are available for automatic wakeup single line reportsThree apply to attendant console operations three to front desk termi nal operations three to station operations guest room telephones and seven to wakeup attempts Each contains the programmed wakeup time The suffixes are summarized in Table 2 24 A sample automatic wakeup report is given below 12345 01 23 11 2OPW...

Page 711: ...nsole hh mmP time and PM indicator St7 BY DESK Set by Front Desk Terminal WU hh mmP CAN BY DESK qoom Operations WU hh mmP SET BY WU hh mmP CAN BY CAN BY ROOM Cancelled by Guest Room BUSY 3 Note Third attempt failures for NO ANS and BUSY generate three CTRL G characters separated by seven nulls along with the asterisks A CTRL G character rings bell 9109 996 602 NA Issue 1 Revision 0 602 2 61 ...

Page 712: ...ncy Condition VAC appears as the first word Clean CLEAN appears as the second in the telephone display area word in the telephone display area Occupied OCC appears as the first Dirty DIRTY appears as the second word in the telephone display word in the telephone display area area Reserved RES appears as the first word Out of SEW appears as the second in the telephone display area Service word in t...

Page 713: ...allow outgoing trunk calls Upon check out PMS Check Out the phone is disabled from making calls and the PMS clears message register message waiting Do Not Disturb and automatic wakeup from the guest room database Message Registration of Outgoing Trunk Calls This feature provides the PMS with the number of trunk calls made from a room local and long distance A call accounting device connected to th...

Page 714: ...ed to verify the cancellation Feature Interactions The following conditions apply to the SX 200 DIGITAL PABX PMS interface l All room status updates are applied against the PMS database therefore the fol lowing options must be disabled System Option 33 Room Status System Option 27 Room Status Audit System Option 34 Auto Room Status Conversion and Wakeup Print COS option 244 Room Status Applies COS...

Page 715: ... telephones are not supported below Generic 1003 except as industry standard teleph ones and front desk terminals are not supported under Generic 1004 or in Generic 1005 FPKG I and LlT96 See Table 2 26 for a list of features available on the different software generics Table 2 26 Feature Availability by Generic Page 1 of 3 9109 096 602 NA Issue 1 Revision 0 602 2 65 ...

Page 716: ...of Service To be Inspected Room Occupancy Display Vacant Occupied Reserved Guaranteed Room Status Dkpiay Room Types and Room Codes Searches Guest Search Room Number Room Type Maid in Room Search Room Status Searches Vacant clean Vacant Out of service Dirty To Clean Note 2 Note 2 Page 2 of 3 602 246 Revision 0 9109 096 602 NA Issue 1 ...

Page 717: ...1 003 1004l I 005 Reserved Guaranteed Reserved and Clean I I I I SInde Line Reports I I I I I Page 3 of 3 Notes 1 Available if access code programmed in CDE in Form 02 2 Available in Generic 1004 and Generic 1005 front desk terminals only 3 Available on the attendant console only 9109 096 602 NA Issue 1 Revision 0 602 2 67 ...

Page 718: ...Hotel Motel Feature Package Description Revision 0 9109 096 602 NA Issue 1 602 2 68 ...

Page 719: ...e SX ZOO DIGITAL PABX Practice 9109 096 200 NA Installation Information Install the Attendant Console s Install the attendant console s If this is an existing installation attendant console s may already be installed Practice 9109 0962OO NA Installation Information Install the Front Desk Terminal s Install up to four front desk terminals Install a MlTELll 00 series dataset for each terminal instal...

Page 720: ...Hotel Motel Feature Package Description 602 3 2 Revision 0 9109 096 602 NA issue 1 ...

Page 721: ...rt 44 Programming Attendant Message Register Audit Chart 4 5 Setting up Room Status Audit Chart 4 6 Programming Wakeup Audit Chart 4 7 Producing an Automatic Audit of Wakeups Changing Room Status at a Predetermined Ttme Chart 4 8 Setting System Time Chart 4 9 Programming Guest Room Automatic Wakeup Chart 4 l 0 Programming Attendant Automatic Wakeup Chart 4 11 Programming Call Blocking Chart 4 12 P...

Page 722: ... dial another number when they have finished the room Set Access Code for SUPERSET telephone Room Status Display Assign a code for Feature 36 SUPERS 4 Room SUPERSET 4 Set Room Status Display TelephoneStatus Display allows an authorized SUPERSET4 SUPERSET420 SUPERSET4DN and SUPERSET 430 telephone to display the status of guest rooms The Room Status parameters are Vacant or Occupied or Reserved Clea...

Page 723: ...Console only OG Allows console to access room status Restriction Room Status Setup occupancy condition call restriction It provides the STATUS softkey to the console Note The front desk terminal always has access to room status Only System Option 33 on Form 04 has to be set 105 Attendant Console only Guest Attendant Console This COS option gives Room Key access to the Hotel Motel features from an ...

Page 724: ...l This COS option should be set for the extension s or trunk s for which there is to be a message register overflow alarm indication at the attendant console The alarm icon flashes and a maintenance log is generated See also COS option 703 See also the following system options System Option 49 System Option 04 System Option 23 System Option 40 231 Message Waiting Bell Room Telephones This COS opti...

Page 725: ...oles Enables more than one console to function on the system Can also allow multi consoles to view and remove messages for guest room phones COS option 320 is necessary for consoles only It is not necessary for front desk terminals Not available with Generic 1001 608 SUPERSET Room Status Display SWERSETSupervlsory Telephones This COS option allows room status to be displayed on a SUPERSETsuperviso...

Page 726: ...format If this is not enabled the system time is in 12 hour format 02 Message Lamp Test Enable This allows the message waiting lamps on room telephones to be tested from the console See also COS option 232 Form 09 04 Message Waiting and Message Optional Prints a single line report to the Register Clear Print default printer each time the message register changes This includes the case where the me...

Page 727: ...ension that answers a wakeup call Requires a music source Counts meter pulses after supervision is received on an outgoing trunk Message Register Audit Allows the attendant to request a message register audit either from the attendant console or the front desk terminal See System Option 25 Message Register Zero After Audit Room Status Audit All message registers are set to zero when an audit is re...

Page 728: ...defauft is 0O OO midnight See System Option 56 40 Message Register Follows Talker Charges the extension or console last talking to a trunk with the message register count 49 Pseudo Answer Supervision Timer This value is applied to trunks in the system that do not provide answer supervision 56 Auto Room Status Conversion Auto Optional Sets the time of day for the Wakeup Print Timer automatic daily ...

Page 729: ...system See Note 2 for extension numbering Customer Data Entry Note I If a front desk terminal is configured on the system the names of guests in occupied rooms are displayed in the Name field on Form 09 Only the first 10 characters of the last name can be displayed Note 2 The Hotel Motel application uses the guest room extension number as the room number A simple pattern for relating an extension ...

Page 730: ... Set Up Access Restriction 9 Form 28 Access Restriction form Described in Practice 9109 096 21 O NA Customer Data Entry The CDE supervisor level password allows editing privileges The CDE attendant level password allows no editing privileges To Set Up Printer s 10 Form 34 Directed l O Described in Practice 9109 096 21 O NA Customer Data Entry The Hotel Motel wakeup printer prints single line repor...

Page 731: ... in the COS for the guest room phone if it is an industry standard telephone This restriction does not apply to SUPERSET 4 SUPERSET 420 SUPERSET 4DN and SUPERSET 430 telephones Step Action Comments Setting COS Options 1 On Form 03 Programming Feature Access Codes Assign an access code to COS option 32 Automatic Wakeup To allow room telephones to set automatic wakeup See also COS option 202 Alarm C...

Page 732: ...4 produces a record of it Also produces a record of messages still waiting on the room telephone Assign an access code to System Option 10 Allows a room telephone to set up and Do Not Disturb cancel Do Not Disturb See also COS option 220 Enable System Option 11 Automatic Wakeup To allow the attendant to set automatic wakeups See also COS option 105 Form 02 Enable System Option 13 Automatic Wakeup ...

Page 733: ...e 9109 096 21 O NA connection to the PMS in CDE Form 12 Customer Data Entry Data Assignment Form 19 Dial 0 calls j 5 If Dial 0 calls are routed for a guest room These can be the same number program Form 19 Enter Day Nl and N2 The Dial 0 point must be a console a console LDN or subattendant LDN Note If Day Nl and N2 numbers are not provided it is impossible to set message waiting from the PMS termi...

Page 734: ...ET 430 telephones step Action Comments Form 03 1 Enable COS option 105 Attendant Guest Room Key for the console to access message wafting from the Guest Room softkey 2 Enable COS option 231 Message Waiting Bell for the guest room extension Room Telephones This COS option rings the bell on a room telephone when there is a message waiting See also System Option or 02 Form 04 COS options 231 and 232 ...

Page 735: ... Page 2of 2 Audits Feature Description Reference pages 602 2 25 to 602 2 31 User Information Console Chart 5 3 Front Desk Terminal Chart 6 l 8 to Chart 6 20 Telephones None Chart 4 4 Programming Attendant Message Register Audit dotes 1 This feature allows the attendant to print the message register for all rooms that have a message register count greater than zero This feature is only used in case...

Page 736: ...s for which room status is to apply Form 04 2 Enable System Option 27 Room Status Audit to allow room status printouts Chati 4 6 Programming Wakeup Audit Notes 1 A printer must be assigned to the Hotel Motel Audit printout type in CDE Form 34 Directed IO Step Action Comments Form 04 1 Select System Option 13 Automatic Wakeup Print to allow wakeup audit printouts and one line messages to be printed...

Page 737: ...e of day for the printout and the condition change must be set in System Option 56 The default is 0O OO midnight See System Option 56 Sets the time of day for the automatic daily audit of all wakeups in the system The default is 0O OO midnight Only applies if System Option 34 is enabled See System Option 34 Automatic Wakeup Feature Description Reference pages 602 2 32 to 602 2 35 User information ...

Page 738: ... are provided through recording hunt groups Step Action Comments Form 02 1 Assign an Access Code to Feature 32 Automatic Wakeup Form 03 2 Enable COS Option 202 Alarm Call and COS Option 244 Room Status Applies for the extension Industry Standard SUPERSET 401 SUPERSET 3 SUPERSET 3DN SUPERSET 410 Telephones Form 04 3 Enable System Option 11 Automatic System Option 11 is not required for Wakeup Enabl...

Page 739: ...endant console or a SET BY DESK or CHG BY DESK front desk terminal to be printed to indicate how the change was made 5 A printer must be assigned to the Hotel Motel Wakeup printout type in CDE Form 34 Directed IO for the status messages for wakeup activity Audits of wakeups from the console are directed to the Hotel Motel Audii printer Enable COS option 101 Attendant O G Restritiion Room Status Se...

Page 740: ... made to honor the wakeup Refer to Practice 9109 096 315 NA Attendant Console Description for a detailed description of the format of the resulting printout Select System Option 34 Auto Room Status Conversion Auto Wakeup Print to have an automatic audit of all wakeups in the system every day This option also changes the room status Set the time of day for the printout in System Option 56 Auto Room...

Page 741: ...as the attendant console 2 Tenanting does not apply to the operation of this feature All consoles with the feature enabled can enable or disable Call Blocking throughout the system 3 For all consoles with the feature enabled the LED associated with the Block hardkey is updated each time call blocking is turned on or off When the LED is on call blocking is enabled The key and the LED are not operat...

Page 742: ...Option 33 Room Status Set a default Vacant Room Status Call By default vacant rooms and rooms that Restriction type via System Option 57 become vacant have their call restriction set Vacant Room Default Call Restriction to Internal the most restrictiie option This setting prevents unauthorized calls from vacant rooms Set a default Occupied Room Status Call Restriction type via System Option 58 Occ...

Page 743: ...rt 5 25 Chart 4 13 Programming Do Not Disturb Step Action Comments Form 01 1 Set Access Code for Do Not Disturb Assign an access code for Do Not Disturb The same access code sets and cancels Do Not Disturb at a guest room telephone Form 03 2 Enable COS option 220 for each extension Do Not Disturb will apply to 9109 096 602 NA Issue 1 Revision 0 602 4 23 ...

Page 744: ...e access keys This can only be done through CDE It is possible to program up to three separate blocks of telephones with unique speed dial and feature access keys This feature is not available with Generic 1001 or 1002 Step Action Comments Form 03 1 Enable COS option 244 Room Status Applies in the set s Class of Service Enter the COS Template Number as well Form 37 2 Enter the desired speed dial n...

Page 745: ...otes 1 This feature allows the maid to enter a code from the guest room telephone to indicate that the room is currently being cleaned Before leaving the room the maid can enter a second code indicating that the room is ready for inspection or that it is clean The attendant console front desk terminal or a SUPERSETtelephone with the proper COS option can display this infom ration Step Action Comme...

Page 746: ...oom Status Display Form 03 2 Enable COS option 608 SUPERSET Room Status Display in the set s Class of Service Message Lamp Test Feature Description Reference page 602 246 User Information None automatic through PABX once programmed Chart 4 17 Programming Message Lamp Test iotes Lamp Test only applies to telephones connected to ONS cards in digital bays step Action Comments Form 03 1 Enable COS opt...

Page 747: ...on the console flashes and Message Register Overflow Alarm for the a maintenance log is generated extension s or trunk s for which there is to be a message register overflow alarm indication at the attendant console Select a value for System Option 49 Pseudo Answer Supervision Timer to be applied to trunks in the system that do not provide answer supervision Fofm 04 OpfionaL Select System Option 0...

Page 748: ...e lamp defective i e burnt out or missing it raises a minor alarm 2 System Option 56 Room Status Conversion Auto Wakeup Print lImer only applies if System Option 34 Auto Room Status Conversion Auto Wakeup Print is enabled Step Action Comments Form 03 I Select COS option 244 Room Status Applies for all extensions for which room status is to apply Form 04 2 Enable System Option 02 Message Lamp This ...

Page 749: ... putting each room type into a separate COS Each COS has a name associated with it Therefore the room type can be identified by the COS name Step Action Comments Form 03 1 Create a COS for each different room type For instance you have Assign a name to it by using the COS 1 SINGLE single rooms COS Name softkey COS 2 DOUBLE double rooms COS 3 NONSMOKS nonsmoking single COS 4 NONSMOKD nonsmoking dou...

Page 750: ...rint printer each time the message register changes This includes the case where the message register is cleared by the console See also COS option 230 COS option 703 See also the following system options System Option 49 System Option 23 System Option 40 13 Auto Wakeup Print Allows wakeup audit printouts and single line reports to be printed on the system printer whenever a wakeup call is set up ...

Page 751: ...tatus Display SUPERSET4SiJPER ET 4201 SUPERSET 4WSlJPERSET 430 Telephones e Step Action Comments Form 02 1 Assign an access code to Feature 36 This feature also applies to SUPERSET 4 Room Status Display SUPERSET 420 SUPERSET 4DN and SUPERSET 430 Form 03 The display will show one room at a time 2 Enable COS option 608 SUPERSET Room Status Display in the set s Class of Service 9109 096 602 NA Issue ...

Page 752: ...Hotel Motel Feature Package Description 602 4 32 Revision 0 9109 096 602 NA Issue 1 ...

Page 753: ...esting Audits Automatic Wakeup Chart 5 4 Setting Automatic Wakeup Chart 5 5 Cancelling Automatic Wakeup Call Blocking Chart 5 6 Setting Up Removing Call Blocking Call Restriction See Room Status Display Check In Chart 5 13 Searching for available room I AC CLEAN Chart 5 l 1 Changing the Status of a Room to OCCUPIED Check In Chart 5 l 1 Changing the Status of a Room to VACANT DIRTY TO INSPECT Do No...

Page 754: ...ttendant can inform guests that there is a message waiting 2 The attendant can read messages for an extension sent by another guest room extension or from another console Chart 5 2 Cancelling Message Waking Attendant To Cancel a Message Indication 1 Press FUNCTION 2 Press the GUEST ROOM softkey 3 Enter the extension room number The CANCEL MSG softkey appears 4 Press the CANCEL MSG softkey The EXIT...

Page 755: ...non zero message registers The room extensions are printed in numerical order and the current register count is given for each Room Status Audit A four part audit report can be printed on the system printer showing all extensions with room status One section lists vacant rooms one lists occupied rooms one lists reserved rooms and one lists guaranteed rooms Each contains a subsection for clean room...

Page 756: ...keup time appears When a valid wakeup time is dialed the softkeys change Notes 1 To set wakeup time while you are talking to the guest begin at Step 4 2 If a wakeup is set or changed by the attendant console and the system option to print these changes has been enabled a SET BY CON or CHG BY CON mes sage is sent to the terminal SMDR or printer to indicate who made the change and when it was made 3...

Page 757: ...rdkey The associated LED is lit To Remove Call Blocking 2 Press the BLOCK hardkey All calls are blocked between all extensions with the call block option 204 enabled in their COS The associated LED is turned off Call Blocking is removed Call Restriction Feature Description Reference page 602 2 37 Programming Reference Chart 4 l 2 See Chart 5 11 Checking Changing Status of a Room 9109 096 602 NA Is...

Page 758: ...hed press the EXIT softkey Notes 1 If you are connected with the extension begin at Step 4 Chart 5 8 Cancelllng Do Not Disturb Attendant To Cancel Do Not Dlsturb 1 Press FUNCTION 2 Press the GUEST ROOM softkey 3 Enter the extension room number 4 Press the NO DISTB softkey The NO DISTB softkey appears DND disappears from the top line of the display 5 When you are finished press the EXIT softkey Not...

Page 759: ...ws the system to accumulate the number of completed call units local and long distance made from an extension An alarm can be generated at the attendant console when a message register overflows Message registration can apply to extensions and trunks Chart 5 10 Clearing the Message Register 1 Press FUNCTION 2 Press the GUEST ROOM softkey 3 Enter the extension room number If there is a message regi...

Page 760: ...l telephone privileges and has a maid in it The Room Status softkeys are displayed These softkeys change depending on the status of the room For instance if the room is dirty the CLEAN softkey appears If the room is clean the DIRTY softkey appears The second line of the display shows the room s status To Change any Element of the Room Status 5 Press the softkey for the desired status The MORE soft...

Page 761: ...nal local and long distance calls 1 Maid in Room Maid No Softkey There is presently a maid in the room Reserved Res RESERVED Room is being held for a certain time After that time it can be rented out to someone other than the person who reserved it IGuaranteed Gua GUARANTEED Room is guaranteed to be paid for but not yet occupied Generic 1004 and 1005 only I 1 Out of Service Serv 1OUT OF SERVICE Ro...

Page 762: ...e REWCLEAN softkey or the OUT OF SERV softkey To list rooms by status beglnning at a paMcu ar room numbec press the the ROOM NUMBER softkey 4 Press the MORE softkey to see the next group of room numbers The status information is brovided on the second line of the LCD display in the status section Search selections are displayed The LCD displays the numbers of up to 10 rooms that have this status I...

Page 763: ... can be accessed from the front desk terminal are shown in Table 5 3 A front desk terminal can onlv be used with Generic 1004 and Generic 1005 It is not available with Generic lOOi FPKG I and LlT96 Table 5 3 Hotel Motel Features Accessed from the Front Desk Terminal 9109 096 602 NA issue 1 Revision 0 602 5 11 ...

Page 764: ...ts Incorrect Password Entered look at information or do a room search The House Statistics screen is displayed Figure 5 l If the 0 50 25 May l990 attendant level password was used the Room Update softkey is not displayed HOUSE STATISTICS MITEL Front Desk House Statistics as of 10 43 25 MAY 1990 Guest Room Occupancy Summary Vacant 36 Occupied 15 Reserved 0 Guaranteed 12 Room Condition Summary Featu...

Page 765: ...nd time are updated to show the current date and time Notes 1 The House Statistics screen presents a summary of room occupancy room condition and features usage This summary is recalculated every time the HouseStatistics screen is newly displayed When the House Statistics screen has been displayed for a period of time the Refresh softkey is used to recalculate the totals Chart 6 16 Logging Off I R...

Page 766: ...s and can be on any field that provides softkeys The Name fields do not provide softkeys 2 Setting and clearing messages is mutually exclusive If there is no message waiting for a room the Set Message softkey is displayed If there is a message waiting for a room the Clear MSW softkey is displayed 3 There could already be a message waiting for a room the message would have been set from another dev...

Page 767: ...e basic hotel motel system Notes 1 Message Register Audit The message register audit is a printout showing all non zero message registers The room extensions are printed in numerical order and the current register count is given for each Wakeup Audit The wakeup audit is a printout showing the wakeup times for all extensions with active wakeups set The audit can also be printed automatically daily ...

Page 768: ...5 Printing an All Rooms Audit Press the All Rooms softkey 6 To return to the main Audits menu press the Quit softkey The Room Status softkev is displayed The room status softkeys are displayed The vacant room audit is printed The Occupied room audit is printed The Reserved room audit is printed The Guaranteed room audit is printed The Rooms to be Cleaned audit is printed The report lists all rooms...

Page 769: ...e softkeys Set Wakeup softkey disappear Figure 5 2 29 05 90 12zo5 GUE T ROOM UPDAlE Mite1 Front Desk Guest Name Occupancy Condition Call Privilege Wakeup Time Smith Mary occ CLEAN LJocAL4 Room Number 1102 Room Type Single Message Waiting Do Not Disturb Message Register i Enter Wakeup Time hh mm I Then press Return I I 1 2 3 4 5 6 7 8 9 0 Figure5 2 WakeupTimePrompt 4 Enter the time and press Return...

Page 770: ...y To end press the Enter softkey Notes 1 When the highlight bar is in the Wakeup field on the Room Update screen the Set Wakeup softkey appears If a wakeup time has already been set a Set Wakeup and a Clear Wakeup softkey appear Once four digits are entered Cancel Enter and AM PM softkeys if the 12 hour clock option is enabled appear The prompt Press Enter to confirm Wakeup Time appears 2 If a wak...

Page 771: ... end and save all changes press the Enter softkey then the Quit softkey To end and not save the changes press the Quit softkey and follow the instructions given f no changes are necessary press the Quit softkey The call privilege softkeys are displayed Internal Most restrictive setting Can only make internal calls Local Can only make local calls Long Distance Least restrictive setting Can make lon...

Page 772: ...ied in System Option 57 vacant default call restriction The Cancel softkey and the Enter softkey appear A prompt appears Press Enter to complete check out 3 To cancel the checkout press the Cancel softkey All original information is displayed To complete the check out press the Enter softkey The guest name is blanked out Do Not Disturb is disabled if set Message waiting is cleared Wakeup time is c...

Page 773: ...n move the shaded bar to the DND field and press the DND softkey To Clear Do Not Disturb 2 On the Room Update screen move the shaded bar to the DND field and press the DND softkey Notes 1 This feature prevents calls from reaching the guest room extension 2 This field is displayed if DND is programmed in the extension s COS The field shows ON ON is displayed in the field The field goes blank 9109 0...

Page 774: ...ription Guest Names Feature Description Reference page 602 2 40 Programming None required Operation Chart 6 26 Entering Guest Names 1 Display the Room Update screen 3 Press the Return hardkey 602 5 22 Revision 0 909 096 602 NA Issue 1 ...

Page 775: ...g the Maid in Room Status 1 On the Room Update form check the field below If this field has Maid in Room the Guest name fields This field does not have a displayed the maid is currently in that title room If there is nothing displayed the maid is not in the room Note Also see Search for Maid in Room e Message Register Feature DescrQtion Reference page 602 247 ProgrammIng Reference Chart 4 l 8 Oper...

Page 776: ...n or a search The Room Update screen is displayed screen press the Room Update softkey 2 On the Room Update screen move the shaded bar to the Condition field 3 Press the Show Choices softkey The screen changes The four states are presented as softkeys They are Clean Room has been cleaned by a maid Dirty Room has not been cleaned Out of Serv Room is not in service To Inspect Room has been cleaned b...

Page 777: ...u have other changes to make continue to make changes in the data fields If you have no other changes to make press the Enter softkey The Room Update screen is displayed The screen changes The four states are presented as softkeys They are Vacant Room is not occupied Occupied Room is occupied Resewed Room is being held until a certain time After that it can be rented out to someone other than the ...

Page 778: ...ch criteria press the Page Down softkey This key appears if there are any more names in the system They are displayed in alphabetical order To display the previous nine names meeting the search criieria press the Page Up softkey This key only appears if there is at least one name that has scrolled off the top of the display To search for other names use the Guest Search This softkey can be used as...

Page 779: ...lay 5 To return to the main room search menu press the Quit softkey To go to the room update screen displaying information about the indicated room press the Room Update softkey Notes 1 Rooms can be searched for on the basis of vacant clean vacant maid in room out of service dirty reserved or guaranteed Chart 5 34 Searching for a Guest Room by Number 1 On the House Statistics screen press the Room...

Page 780: ...es that can be selected You are prompted to enter the code for the kind of rooms you want to search for instance single rooms if 0 is entered ail guest rooms are displayed in order of room number Ail rooms of the required type are displayed in numerical order This key only appears if there is at least one more room matching the search criieria This key only appears if there is at least one room th...

Page 781: ...el Motel Features Accessed from Telephones Feature Chart Attendant Message Waiting Guest Room Message Retrieval Chart 5 36 Retrieving a Message Maid in Room Chart 5 37 Changing the Maid in Room Status from the Room Telephone Maid in Room Status Display Chart 5 38 Monitoring Maid in Room Status from a SUPERSET Display Telephone SLIPERSE7Telephone Room Sta Chart 5 39 Monitoring Room Status from a SU...

Page 782: ... 2 Press the Erase Msg softkey There is a message waiting indication at your set The attendant reads the message and cancels the message wafting indication The message waiting indication disappears The message waiting indication disappears Notes 1 The message waiting indication may be a A message on the display of a SUPERSET 4 SUPERSET420 SUPERSET4DN or a SUPERSET 430 telephone 602 5 30 b A contin...

Page 783: ...oom to be Inspected Maid not in Room The number to be dialed is 1114 If you leave the room without finishing your job 2 no maid in room dial the code for No Maid in Room The number to be dialed is 1112 Hang up after you dial Supervisor 3 Enter the room and check it If satisfactory enter 3 room clean maid not in room the Maid in Room access code and the code for Room Clean Maid not in Room then han...

Page 784: ... arrow softkey appears SUPERSET 4DWSlJPERSET 430 The LCD displays the extension numbers of the first 12 rooms that have maid in room codes entered If there are more rooms the arrow softkey appears Rooms are displayed 10 at a time in Generic 1004 and Generic 1005 2 Prss the arrow softkey to display these other SUPERSET4SUPERSET 420 The guest room extension numbers rooms are displayed two at a time ...

Page 785: ...SLJPERSET4 Room Status Display This feature also applies to the SUPERSET420 SUPERSET4DN and the SUPERSET 430 Dial the extension number of the required guest room s telephone The LCD displays the room s status e g VACELEAN Press the arrow softkey for the status of the next room in order of extension number When the last room is displayed the arrow softkey no longer appears When you are finished pre...

Page 786: ...Hotel Motel Feature Package Description 602 S34 Revision 0 909 09 602 lA Issue 1 ...

Page 787: ...oom 2 2 2 24 2 65 4 1 4 14 5 2 5 14 x30 Attendant Password 2 48 4 l 0 AUDIT Softkey 2 8 Audits 2 25 2 65 5 3 5 15 Audits Softkey 2 14 Auto Room Status Conversion Auto Wakeup Print 2 2 2 25 2 65 Automatic Wakeup 2 3 2 32 2 65 4 1 4 17 4 18 4 19 5 4 5 17 AM Time 2 32 Cancel 5 2 5 4 Music 2 32 PM Time 2 32 Recorded Announcement 2 32 Set 5 4 System Reset 2 35 Tone 2 32 Automatic Wakeup Audit 4 1 4 l 7...

Page 788: ...sage Waiting Bell 231 4 4 Message Waiting Bell 232 4 4 Message Waiting Setup Lamp 232 2 46 Room Status Applies 244 2 64 4 16 4 18 4 19 4 24 4 28 SUPERSET Room Status Display 608 2 64 4 26 4 31 COS Option Number 101 Attendant O G Restriction Room Status Setup 4 3 419 4 22 105 Attendant Guest Room Key 4 3 4 14 113 Attendant Call Block Key 4 3 4 21 202 Alarm Call 4 3 4 l 8 4 19 204 Call Block Applies...

Page 789: ...t 5 20 To Clear the Message Register 5 23 To Conduct a Guest Search 5 26 To Enter Guest Names 5 22 To Log Off 5 l 3 To Log On 5 l 2 To Print a Message Register Audit 5 l 5 To Print a Room Status Audit 5 16 To Print a Room Type Audit 5 15 To Print a Wakeup Audit 5 l 5 To Refresh the Screen 5 13 To Remove Guest Names 5 23 To Search for a Room Type 5 28 To Search for Guest Room 5 27 To Search for Par...

Page 790: ...AL Softkey 2 9 Internal Softkey 2 l 5 K Keyboard Data Entry 2 l 6 4 L Last Name Field 2 40 Listed Directory Number LDN 4 9 Local Call Restriction 2 37 LOCAL Softkey 2 9 Local Softkey 2 l 5 Log Off Front Desk Terminal 5 13 LONG DIST Softkey 2 9 Long Distance Call Restriction 2 37 Long Distance Softkey 2 15 M Maid in Room 2 3 2 26 2 49 2 62 2 66 4 2 5 31 Checking Status 5 23 Codes 2 42 Display 2 3 2...

Page 791: ... Failure 2 35 Printing a Message Register or Wakeup Audit 5 15 Printing a Room Status Audit 5 l 6 Printing a Room Type Audit 5 l 5 Program 24 hour Clock 4 1 4 6 4 17 Access to Room Status 4 3 Adding Features 4 l Attendant Automatic Wakeup 4 1 4 7 4 19 Attendant Console 4 9 Attendant Console Access to Features 4 3 Attendant Message Register Audit 4 1 4 15 Automatic Room Status Conversion 4 8 Automa...

Page 792: ...5 3 RES CLEAN RM Softkey 28 Reserved Audit Softkey 2 16 Reserved and Clean Room Search 2 4 2 59 2 67 6 Reserved Occupancy 2 3 2 52 2 53 2 66 Reserved Room Audit 2 2 2 25 2 27 2 65 Reserved Room Search 2 4 2 59 2 67 RESERVED Softkey 2 9 Reserved Softkey 2 14 2 15 Retrieving a Message 5 30 Return Hardkey 2 l 6 Room Codes 2 66 4 1 4 29 Room Condition 2 26 2 38 2 49 5 24 Change 5 24 Room Condition Aud...

Page 793: ...ll Block 09 4 6 4 21 Auto Room Status Conversion Auto Wake up Print 34 2 35 2 64 4 20 4 27 4 28 Auto Room Status Conversion Auto Wakeup Print Timer 56 235 4 20 4 28 Auto Room Status Conversion Auto Wakeup Print 34 4 8 4 l 7 Auto Room Status Conversion Auto Wakeup Print Timer 4 8 Auto Room Status Conversion Auto Wakeup Timer 56 4 17 Automatic Wake up Alarm 12 2 35 4 l 8 4 19 Automatic Wak p Print 1...

Page 794: ... Monitor Maid in Room Status 5 32 To Retrieve a Message 5 30 Template 4 5 4 10 See a so Guest Room SUPERSET Key Pro gramming Tenanting 2 36 TImed Reminder 2 32 Trmers Auto Wakeup Print Timer 2 35 4 20 4 28 Pseudo Answer Supervision lImer 2 47 To Be Inspected Condition 23 2 50 2 51 2 66 8 To Be Inspected Condition Audit 2 2 To be Inspected Condition Audit 2 25 To Clean Audit 2 16 To Clean Room Audi...

Page 795: ...SX ZOO DIGITAL PABX ACD THEMARKETER APPLICATION PACKAGE m a9 lmlemalk olMIleI CorPmth 63copyrlghllw2 Mlld corP dm All rights resewed Fhtted In Canada wMITEL ...

Page 796: ...change without notice and should not be construed in any way as a commitment by Mite1 or any of its affiliates or subsidiaries Mite1 and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this doc ument Revisions of this document or new editions of it may be issued to incor porate such changes W7Wm is a trademark of Digital Equipment Corp Revision 0 9109 096 62...

Page 797: ...itors 620 2 2 3 ACD TELE WARKETE FEATURE ACD TELEMARKETER Overview 620 3 l ACDPath 620 3 l Displays 620 3 2 Printed Reports 620 3 2 Mobility 620 3 2 Sets 620 3 2 Summary 620 3 2 ACD TELEMARKETER Reporting System 620 3 3 ACDCall Flow 620 3 4 ACDCaller 620 3 6 LongestldleAgent 620 3 7 s ACDPositions 620 3 7 AgentGroup 620 3 6 Agents 620 3 9 Supervisor 620 3 9 SeniorSupe isor 620 3 9 ACDPath 620 3 10...

Page 798: ...2 AgentGroup i 620 4 4 Name 620 4 4 OverflowTrme 620 4 4 1stThreshold 620 4 4 2ndThreshold 620 ti AfterWork 620 4 4 PathsUsingThisGroup 620 4 5 PathPlanner 620 4 5 PurposeofThisPath 620 4 5 Name 620 4 5 PathAccessCode 620 4 5 Priority 620 4 7 PathNumber 620 4 7 DelaytoAnswer 620 4 7 Recording1 620 4 7 MOHorExt 620 4 7 s Recording2through4 620 4 6 QueuedCalls 620 4 6 PrimaryAgentGroup 620 4 6 Overf...

Page 799: ...peration 620 6 5 AutoAnswer 620 6 6 7 ACD SUPERVISOR SET Functions 620 7 l Login Logo 620 7 l Login 620 7 l Logout 620 7 l CallMonitoring 620 7 l Restrictions 620 7 2 EnableMonitoring 620 7 2 Operation 620 7 2 HelpCallFeature 620 7 2 Supe isorSetKeys 620 7 3 e Supervisor Set With One Agent Group 620 7 3 QueueStatusKey 620 7 3 HelpSoftkey 620 7 5 AgentStatusKey 620 7 6 Sh Key 620 7 6 Supervisors Wi...

Page 800: ... Commands 620 9 5 S Command 620 9 5 SHOWCommand 620 9 6 QUITCommand 620 9 7 lO ACD MONITORS Hierarchy of Monitor Displays 620 1O l AccessingMon o 620 IO 2 SettingthePassword 620 10 3 Monitoring the ACD System 620 1O 3 SystemActivity 620 10 4 Mon o ngPaths 620 IO 6 Path Summary Display 620 1O 7 Path Programmed Data Display 620 IO 9 Path Statisti Display 620 1O 11 PathActivii 620 IO 13 MonitoringGro...

Page 801: ...of ACD Positions 620 3 8 Figure 4 l Agent Group Planner 620 4 3 Figure 4 2 Path Planner 620 4 6 Figure 5 l SUERSE7 4 Telephone 620 5 2 Figure 6 l LCD Status Indicators on SUfEfEE7 4 Telephone 620 6 3 Figure 7 l LCD Queue Status Indicators on SLJPERSET4 Telephone 620 7 4 Figure 7 2 LCD Agent Status Indicators 620 7 6 Figure 7 3 Agent Status Key Operation 620 7 8 Figure74 QueueStatusKeyOperation 620...

Page 802: ...ervisor Reports Queue Status 620 7 5 Supervisor Reports Agent Status 620 7 7 Senior Supervisor Reports Queue Status 620 8 3 Agent Shift Summary Record Fields 620 9 l Path Summary Report Fields 620 9 3 GroupSummary ReportFields 620 9 4 System Activity Display Softkeys 620 1O 4 Terms Used In System Activity Display 620 1O 5 Path Summary Display Softkeys 620 1O 8 Terms Used In Path Summary Display 62...

Page 803: ...Agent Activii Form Softkey Labels 620 1O 29 TablelO 26Te sUsedlnAgentActiviiDisplay 620 l 30 Table 11 l System Option Form Fields 620 11 2 Table 11 2 ACD Agent Group Fields 620 11 3 Table 1 3 ACD Agent Groups Subform Fields 620 11 4 Table 11 4 ACD Keys Template Fields 620 11 7 Table 11 5 COS Options Fields 620 11 8 Table 116 ACD Supervisor Form Fields 620 11 10 Table 11 7 ACD Supervisor Subform Fi...

Page 804: ...ACD TELEMARKETER Application Package X Revision 0 9109 09 62O NA Issue 1 ...

Page 805: ...ic ACD concepts ACD TELEMARKETER Feature outlines the implementation of ACD in the ACD Telemarketer package and introduces the terminology related to the feature Configuring an ACD System describes the steps to follow when planning a new ACD installation Sets General introduces the SUPERSET m telephones used by ACD agents and supervisors ACD Agent Sets describes the features and operation of the S...

Page 806: ...is shown in bold uppercase Example EXIT Data Entry Instructions The following conventions have been used throughout this manual when presenting data entry instructions to the user Type Type the information usually a single key as shown without pressing the Return key Example Type A Enter Type the information as shown and press the RETURN key Example Enter HOTEL Press Press the indicated key s with...

Page 807: ... system resources ACD Applications 2 3 Typical ACD applications include airline reservation offices telephone order desks for department stores and customer service departments of telephone or cable TV companies In all cases the caller is attempting to reach an individual who can supply a service answer a question take a reservation or accept a purchase order Call Queueing 2 4 To ensure optimum us...

Page 808: ...th unusual situations that may arise Reports 2 6 ACD systems normally provide a reporting mechanism that allows tracking of key items such as the number of calls handled during a specific time period the length of the calls and the number of calls abandoned caller hangs up before an agent answers From these reports the supervisor can determine optimum staffing levels and track the performance of i...

Page 809: ...ative call routing design that guides incoming calls through the system The path defines all information required for each type of call including how the system is to handle callers placed in a queue to wait for an agent With 99 ACD Paths in the system customized routing is available to every conceivable type of incoming call This centralization of routing parameters gives users unmatched flexibil...

Page 810: ...utomatically printed whenever an agent logout occurs This report summarizes the agent s performance for the shift duration A Path report provides total counts for traffic entering the path during any specified period including totals for the number of calls answered interflowed and abandoned Similarly group reports tally calls offered and answered and supply a record of non ACD calls placed and re...

Page 811: ...call keys via CDE programming ACD THHl V K ER Reporting System 3 4 To complement the built in monitoring capabilities of the ACD TELEMARKETER feature package MITEL has introduced the ACD TELEMARKETER Reporting System a PC based software package for collecting ACD data generated by the SX ZOO DIGITAL PABX which produces a series of daily weekly and monthly historical reports The ACD TELEMARKRER Rep...

Page 812: ...of a typical ACD call arriving at the system on an incoming trunk Included is a description of what the caller hears at each stage of the call Figure 3 lshows the system action in determining what the caller hears while in the queue System Action Caller Hears Time P I I I I Ringback FirstFW Music I SecondFiAD Music Delay Agent Source Source Answers Ringback Recording Music Recording Music wt Figur...

Page 813: ...e path l Caller hears music or alternate source Caller continues listening to music and recorded announcements until an agent is available Timing is set in CDE l Up to four recordings can be programmed for each path 7 If the call remains queued against the first agent group for a period exceeding the overflow time programmed for the group the system adds the first overflow group defined for the pa...

Page 814: ...tem considers an ACD caller anyone who is on or has been answered by an ACD path Once answered the ACD caller status remains while the caller is talking to an agent on hold by an agent or in the process of being transferred by an agent After an ACD caller has been answered by an agent the PABX reverts to normal call handling but provides additional tracking for ACD session timing ACD hard hold tim...

Page 815: ...ons The ACD package supports three types of positions Senior Supervisors Supervisors and Agents Figure 3 3shows an example of the ACD hierarchy ACD calls entering the system normally terminate on an agent position Agents handling similar types of calls are arranged in Agent Groups Supervisors and Senior Supervisors monitor agent and system performance but do not handle ACD calls As shown in Figure...

Page 816: ... An Agent Group consists of one or more persons called agents that handle incoming ACD traffic Each Agent Group must contain at least one member the maximum number of agents in a group is 100 The ACD system accepts up to 50 Agent Groups As shown in Figure 3 3 each agent group must be set up to report to either a Supervisor or a Senior Supervisor never both Supervision requirements are determined b...

Page 817: ...recognizes the agent as being a member of a specific Agent Group In many cases an agent must be given the flexibility of moving between Agent Groups If for example the ACD Agent Group handling long distance trunks is suddenly overloaded and calls are overflowing to an alternate group significant financial gain could result by reassigning Agents to the busy groups until the traffic subsides As the ...

Page 818: ...gned the parameters of that path These parameters remain with the call for its duration The ACD TELEMARKETER feature supplies 99 ACD Paths to allow customized routing for a wide variety of incoming calls Each Path is given a unique access code A path may also be given a descriptive name and assigned a priority Path Accese Code Incoming trunks carrying ACD calls are routed to a Path Access Code Thi...

Page 819: ...he same ACD path The rerouting scheme means a trunk does not have to be dedicated to ACD The day answering point may be an ACD path but the Night1 and Night2 answering points may be an attendant console or any other valid routing point Service Level The Service Level for a path defines a standard time to answerthat becomes the criteria for measuring path performance Service Level is programmable w...

Page 820: ...s unavailable when the interflow occurs the call is dropped The only indication of the dropped call is a receiver unavailable peg in the traffic report The call appears in the ACD reports as an inter flowed call If Automatic Route Selection ARS is busy when a call inter flows to a system Abbreviated Dial the system attempts a campon to ARS Unlike overflowed calls interflowed calls are removed from...

Page 821: ... dumb device provides a fixed length recording such as a tape and the system must hang up on the device to prevent callers from listening to a long period of silence at the end of the message Recording Groups The recorded announcement feature is implemented using one or more RADs programmed into a specialized hunt group called a recording group Each RAD in the group contains the same announcement ...

Page 822: ...ammed interval Ctherwise the PABX puts the RAD into DND turns on the console alarm icon and creates an entry in the maintenance log as shown in the following example 1989 FEE15 12z47 04 Recording dev test failed at 01010100 Fail to hang p Alarm code 123 False Origination If a RAD generates a false origination the system puts the RAD into a suspended state After the suspended timer expires the RAD ...

Page 823: ...TER Feature Removing DND from a RAD generates the following maintenance log entry 1989 FEE15 12 47 04 Ons Card passed at 01010100 ext 1101 Recording device test Alarm code 123 620 3 15 9109 096 62CWA Issue 1 Revision 0 ...

Page 824: ... 620 3 16 Revision 0 9109 096 62O NA Issue 1 ACD TELEMARKETER Application Package ...

Page 825: ...ssed when categorizing the ACD callers l Are service departments involved 9 What traffic is anticipated for each department l What priority is given to service calls l Do any service departments require a customer complaint area 0 Is there local service only or service to out of town clients Will there be revenue generating calls Unless the company holds a monopoly on service these callers should ...

Page 826: ...ystem Refer to Practice 9109 096 625 NA Automated Attendant Application Package Planner Sheets 4 5 The Agent Group Planner and the Path Planner sheets illustrated on the following pages can aid the ACD system designer in laying out the agent groups and the routing for incoming ACD calls The Planner sheets identify all major elements that must be addressed while setting up the system The Agent Grou...

Page 827: ...ld default is 6 minutes maximum 54 minutes These are indications for the agents queue status of how long the calls have been waiting to be answered Afterwork timer default is 0 minutes maximum 15 minutes This is the amount of time an agent has after completing a call before receiving the next call 2 Use this box to indicate how many paths the Agent Group is involved in P primary I 1 st overflow gr...

Page 828: ...e waiting in the queue for a free agent If calls remain unanswered when the timer expires the LCD symbol indicating Calls Waiting Beyond I st Threshold starts blinking on the agent s and supervisor s SUPERSfld telephones During CDE transfer this information from the Agent Group Planner sheet to the First Status Threshold field on the ACD Agent Groups Subform Subform 39 2nd Threshold The 2nd Thresh...

Page 829: ...d othenvise all fields on the Path Planner have corresponding fields on one of the CDE forms used in programming the system Purpose of This Path The Purpose of this Path field allows the designer to summarize in a few words the intention of this path The information in this field is for information only and is not programmed on any form during CDE Name The Name field contains a descriptive name id...

Page 830: ...ecording between the PADS HAD Hunt Group Access Code 3 Copy the appropriate Agent Group Number from the Agent Group Planner 4 The Primary Agent Group must be programmed The path has the option of three Overflow Groups and Inter flow out of the Path If next Overflow Group is not programmed the call either interflows out of the path or remains as is until the call is answered or the caller hangs up ...

Page 831: ...nformation from the Path Planner sheet to the Delay For Ringback field on the ACD Path form Form 41 Recording I The Recording I box contains the following three fields to capture the parameters for the first recording group HAD The RAD field contains the access code of the RAD group containing Recording I During CDE transfer this information from the Path Planner sheet to the Recording I Access Co...

Page 832: ...roup Transfer the number from the Agent Group Planner of the Agent Group designated as Primary for this path Ovetilow Group Exists For the box labeled Overflow Group Exists circle Yes if the first overflow group is to be assigned to this path or No if no overflow group is assigned If Yes was selected repeat the planning steps above for each of the overflow groups Interflow Beside the box labeled I...

Page 833: ...meout field on the ACD Path form Form 41 Allow Overflow to lntedow The Allow Overflow to Inter flow Point Before Timeout field specifies whether the system can force calls to the inter flow point as soon as the system determines that the call is unlikely to be answered without waiting for the Inter flow Timeout timer to expire During CDE transfer this information from the Path Planner sheet to the...

Page 834: ...ACD TELEMARKETER Application Package 620 4 10 Revision 0 9109 096 62O NA Issue 1 ...

Page 835: ...sition logs in to the system l Line select speed call buttons 0 Line status displays l Softkeys and softkey prompts Automatic Number Identification ANI and Dialed Number Identification Service DNIS are services provided by the public network to a PBX Access to this functionality is available with Generic 1005 through COS options programmed during Customer Data Entry CDE ANI identifies the telephon...

Page 836: ... transforms the set to the users preprogrammed specifications The following topics discuss the login conditions the changes that occur to the set on login and the logout procedure Conditions s The following conditions must be met before an ACD position can login l The position must not be logged in already l The position must be logging in to a SWERSfl4 telephone l The position must have an ACD te...

Page 837: ... ID code The following are unaffected by the position login l forwarding l DND l messages left or received by the set 0 redial l reminders and l callbacks Once a position has logged in the name and speedcall keys cannot be programmed at the set Logout To logout the agent dials the login logout access code To login to another group the agent dials the access code again followed by the ID number for...

Page 838: ...same key on all sets All Agent sets for example can be programmed with the Make Busy key on key 15 This ensures that feature key and set line key locations do not conflict When a position logs in any line keys programmed for the set override conflicting speedcall and feature keys in the position s template For each key the LCD status shows the line status Pressing the key button always operates th...

Page 839: ...G EXIT NAME HELP Functions 6 2 Each logged in agent uses a SUPERSET telephone that is normally programmed with one line select key assigned as a MAKE BUSY key and a second as a QUEUE STATUS key The agent set is also equipped with a HELP softkey The following subsections describe the functions of these keys and their operation s login logout 6 3 The system routes calls to an agent only after the ag...

Page 840: ...he Make Busy state until canceled by the Agent LCD Indicator The LCD indicator beside the Make Busy key remains lit when the set is in the Make Busy state Figure 6 l shows examples of all the LCD indicators associated with the ACD feature Operation To turn on Make Busy press the Make Busy key To cancel Make Busy press the Make Busy key again The LCD beside the Make Busy key remains lit while the s...

Page 841: ...tatus Calls Have Overflowed lslnm Alternating 4gent Status Agent Logged Out El Agent Logged In No Calls Waiting ISI Agent Set In Make Busy Status IsKIm Flashing Agent on ACD Call Agent on Non ACD Call q ACD Call on Hold NIlm Flashing After Call Work Trmer q EIU Flashing Shift Key Shift Not Activated tl Shift Activated aa Make Busy In Make Busy Not in Make Busy El Figure 6 l LCD Ststus Indicators o...

Page 842: ... when a call remains waiting in the queue beyond an assigned threshold time Two status threshold times are programmed in CDEfor each Agent Group As the timers expire the LCD is updated to inform the agent of the workload Figure 6 l shows each of the LCD symbols To display queue information press the QUEUE STATUS key The main display on the set shows the queue number the number of ACD calls waiting...

Page 843: ...rectly to a Senior Supervisor the display shows CALL SENIOR S Softkey prompts are provided for confirmation The Agent responds by pressing one of the softkeys YES NO or EXIT l Press the YES softkey to complete the help request call to the Supervisor l Press the NO softkey to select another Help destination or l Press the EXIT softkey to terminate the request for help When the Agent presses the NO ...

Page 844: ...at free agent 2 The agent s SUPERSET station gives a burst of ringing 3 The agent s SLJPERSET4 telephone answers the call and the two parties are con nected 4 At the completion of the call the external party hangs up 5 Agent s SLJPERSET4 gives a hang up tone Miscellaneous Tone See Note be low 6 The After Work Timer starts 7 When After Work Timer expires a new call is waiting 8 Agent s SLJPERSET4 t...

Page 845: ...uences as well as supervisor set functions and operation login logout 7 3 The system recognizes a supervisor only after the supervisor logs in to the ACD system Once logged in the set takes on the properties assigned to the supervisor through CDE Refer to LogWLogout in Section 5 for details and conditions Login To login the supervisor dials an access code followed by the ID number assigned through...

Page 846: ...l An agent may be monitored by only one supervisor at a time A supervisor attempt ing to monitor an agent who is already being monitored receives busy tone and the the normal busy display l An illegal user attempting to set up a monitor results in a set displaying that access is denied l An attempt to monitor an agent who is not logged in results in a set displaying that the number is invalid Atte...

Page 847: ...nt Group 7 7 If the Supervisor is responsible for only one agent group the set requires one QUEUE STATUS key The remaining keys on the SUPERSET 4 telephone can be assigned as AGENT STATUS keys one for each agent in the group Ifa Supervisor has more agents than available keys the system provides a SHIFT key This may also be the case should a Supervisor prefer to usethe keys for speedcall The SHIFT ...

Page 848: ...ows Queue number I with IO calls in the queue waiting to be answered and the longest waiting call has been in the queue for 3 minutes and 16 seconds Q Ol 1OCW 03 16 EXIT NAME HELP At this point the following softkeys are available l EXIT terminates the QUEUE STATUS display l NAME displays the name of the Agent Group if a name was assigned during CDE l HELP Displays information to remind the superv...

Page 849: ...Table 7 l lists the supervisor queue status reports and the key that displays each report The CANCEL softkey is also available Pressing CANCEL returns the supervisor set to the Queue Status mode Table 7 l Supervisor Reports Queue Status 21 2 10 2 8 ACD calls answered Number of abandoned ACD calls Number of logged in agents Number of times agents made busy ber of non ACD calls handled by the AVG HO...

Page 850: ... the key The LCD is off if the agent is logged out The display changes to show the various conditions including logged in calls waiting and After Call Work Trmer Figure 7 2 shows the Agent Status LCD symbols on a SUPERSET telephone Key Status LCD Symbol 4gent Status Agent Logged Out III Agent Logged In No Calls Waiting El Agent In Make Busy Status Islum Flashing Agent on ACD Call Agent on Non ACD ...

Page 851: ...d examples and explanations of the reports available The six softkeys described at the bottom of Table 7 2 remain on the set during the AGENT STATUS application When the supervisor is viewing the status of a logged in agent the supervisor s set displays the CALL softkey Pressing the CALL softkey allows the supervisor to call the agent without dialing the Agent ID number or the extension number of ...

Page 852: ...s in a group and two AGENT STATUS keys information for agents one and two is displayed by AGENT STATUS keys one and two respectively Reports for the third agent are viewed on the first AGENT STATUS key and are accessed by pressing the SHIFT key followed by the AGENT STATUS key At this point the name and ID of Agent 03 is displayed and the LCD indicator shows the status of the third agent Figure 7 ...

Page 853: ...ir sets To provide entry to the Agent Status reports the Supervisor s SUPE SE74 telephone is equipped with a READ softkey The sofikey appears on the SUPERSfl4 telephone when the QUEUE STATUS key is pressed Operation Press the QUEUE STATUS key of the desired Agent Group The READ softkey is displayed at this point After pressing the READ softkey the Agent Status reports are displayed beginning with ...

Page 854: ...press of the QUEUE STATUS key displays the status of Agent Group 1 Exit press SHIFT then press QUEUE STATUS 1 to display Agent Group 4 Agent Groups 2 and 3 are assigned to QUEUE STATUS keys 2 and 3 respectively KEY NAME QUEUE STATUS QUEUE STATUS QUEUE STATUS Key l display Key 2 display Key 3 display QUEUE STATUS Agent Group 1 Agent Group 2 Agent Group 3 SHlFr Agent Group 4 Agent Group 5 Agent Grou...

Page 855: ...UEUE STATUS keys and a SHIFT key The following subsections describe login logout sequences as well as senior supervisor set functions and operation login logout 8 3 The system recognizes a senior supervisor only after the senior supervisor logs in to the ACD system Once logged in the set takes on the properties assigned to the senior supervisor through CDE Refer to Login Logout in Section 5 for de...

Page 856: ...r three minutes and sixteen seconds Q Ol 1OCW 03 16 EXIT NAME HELP READ D The softkeys are EXIT NAME HELP READ and The EXIT softkey terminates the QUEUE STATUS display The NAME softkey presents the name of the agent group if a name was assigned during CDE If the group was not assigned a name during CDE this softkey does not appear The READ key used to access Agent Status reports operates as descri...

Page 857: ...rm I ACD Senior Supervisor Set Table 8 l Senior Supervisor Reports Queue Status WAIT TIME 01 55 Average waiting time for the agents in 9109 096 62O NA Issue 1 Revision 0 620 6 3 ...

Page 858: ...TUS keys programmed is greater than the number of agent groups SHIFT key operation on the Senior Supervisor s set is similar to its operation on a Supervisor s set Refer to page 620 7 8for a description of the operation of the Shift Key in conjunction with the Queue Status Call Monitoring 8 6 Call Monitoring feature operation is identical on both the Senior Supervisor set and the Supervisor set Re...

Page 859: ...the console Refer to Report Commands for descriptions of the parameters and how they are selected Agent Shift Summary Record 9 2 An Agent Shift Summary Record prints automatically whenever an agent logs out Once enabled this report requires no predefined time parameters Refer to page 620 9 4 Sl3 Command for instructions on enabling the Agent Shift Summary Record Headers on the Agent Shift Summary ...

Page 860: ...ALLSTIMEEXT OUTTIME 11 12 880001 24157 05211 O 26 54 OT45 12 0036 07 01 230008 00 31 52 On November 12 1988 Agent 24157 of Agent Group I at extension 521 I logged on at 08 26 54 for a period of 07 45 12 The agent answered 36 ACD calls which lasted a total of 7 hours I minute and 23 seconds Eight non ACD external outgoing calls with a total duration of 31 minutes and 52 seconds were placed by the a...

Page 861: ...8 0134003 27 0 Path number 23 received 1732 calls and of these 1578 were answered within an average of 15 seconds Twenty callers abandoned atier waiting an average of three minutes and eight seconds The 134 calls that interflowed out of the path did so after an average time of three minutes and 27 seconds No calls were answered within the Path Service Level time Group Summary Report 9 4 A summary ...

Page 862: ...ts are then averaged Group Summary Report Example The following shows an example Group Summary Report The fields in the report are described below GROUP OFFERED ANSWERED NON ACD NON ACD AYERAGE EXTERNALOTHEiR LOGGED IN 12 0174 01312 21 0015 4 09 0021 157 7 This example shows that Agent Group number 12 was offered 174 calls 1 31 of which the group handled Each agent spent an average of two minutes ...

Page 863: ...EPORTS 5 TRAFFIC MEAS o To access the ACD Reports subform press the ACD REPORTS softkey The softkey labels change to l tiET 2aHOW 3 4 5 6 QUIT 7 8 9 o The softkey functions are as follows Softkey Label I Function I SET SHOW QUIT Sets up various parameters for the summary reports Shows the current setup of the ACD printouts Exits the user from the ACD Report mode The following subsections describe ...

Page 864: ...ting period Enabled by default CANCEL START TIME Terminates the SEr command Sets the time of day at 10 minute intervals when the shift data collection starts The start time must be defined before the group summary reports can be enabled The default start time is 08 OO GRP SUMMARY Enables disables printing of the group summary reports Disabled by default A start time must be defined before the repo...

Page 865: ... SUMMARY ON OFF STATUS Active inactive AUTO PRINT ON OFF STAFtT TIME hh mm PERIOD nn minutes DUFIATION nn periods AGENT SHlFr ON OFF Cancels the show command Reports QUIT Command This softkey command allows the user to exit from the ACD REPORT mode at the console or terminal 9109 096 6204A issue 1 Revision 0 620 9 7 ...

Page 866: ...ACD TELEMARKETER Application Package Revision 0 9109 09642O NA Issue 1 620 9 6 ...

Page 867: ...r areas of the ACD TEEA 4A WE7ER svstem The user may view the current activity for l the overall system l paths l agents l agent groups The Monitor data is presented in a series of displays on a standard VT1 00 compatible terminal Most displays show a summary of performance over the last hour of operation or from the beginning of an agent s shift The monitors are arranged in a hierarchy as shown i...

Page 868: ... in the system the current activity of the agents and a brief current and historical analysis of statistical data for the agents Accessing Monitors 10 3 The Monitors are accessed through a fllOO type terminal connected to a dataset The dataset connects each Data Terminal DTE to a DNIC circuit on the PABX The DTE connected to the dataset must be an ASCII data device using an RS 232C interface As ma...

Page 869: ...a summary of the entire ACD system showing all current call activity and agent activity and a synopsis of system performance over the past hour The System Activity monitor is accompanied by softkeys used to enter the second level of monitors shown in Figure lO 1 The user may select Paths Agent Groups or Agents At this point the system prompts for a path ID group number or agent ID thus allowing th...

Page 870: ... 1O 2 describes each field within the display 13 23 23 APRq9 SYSTIZM ACTIVITY MITELACD TF LEMARKETER CmRACTIVITY AGENT ACTIVITY SUMMARY LAST HOUR CALLERS 14 ON ACD 11 ENTBRED 257 CALLS WTG 3 READY 1 TIMEtoANs 10054 LONGEST WTG 0056 SVCLEVELX 200 78 SVCLEvEL 54 22 ANS by AGT 254 03 02 UNDER 1ST 28 MAKEBUSY 2 ANS by AGT 1 99 BETWEEN 1 56 DND AFTER2ND 16 ON non ACD ON non ACD 4 ON RECRDING 2 01 23 HE...

Page 871: ...for agents but does not include callers in the delay for ringback The number of callers queued up waiting for an agent to become available includes listening to silence music alternate music or a recorded announcement Longst Wtg The duration in minutes and seconds of the call that has been waiting longest in the queues Under 1st The percentage of callers in the system that have been waiting less t...

Page 872: ...in the system of the path service level statisticsThe first field shows the number of calls answered within the paths service time the second is the percentage of calls answered outside of the service time Ans By Agt The number of calls received over the past hour that have been answered by an agent and the average duration of the calls Ans By Agt The percentage of all ACD calls that entered over ...

Page 873: ...y on the display If the user presses the RERJRN key without first entering a path number the lowest number path is displayed Entering an illegal number such as an unprogrammed or out of range path results in an error message on the work line and the system offers the CANCEL softkey The RETURN hard key also cancels the error message 13 23 23 APR 89 ESTH PATH PATH SUMMARY MJTEL ACD TELEMARKETER 00 1...

Page 874: ...Summary form on the printer used for the ACD Monitor Print directed printout PAGE UP If there are more path summary lines than can fit on the screen this key accesses paths with lower Path numbers than the first path on the screen This key only appears when an upward scroll can occur PAGE DOWN If there are more path summary lines than can fit on the screen this key accesses paths with higher Path ...

Page 875: ...ath Summary shows the number of times a call entered the path In cases where a path interflows to itself or to another path each call that interflows increments the entered cxxnt Therefore one call into the system may have entered many times Path Programmed Data Display Figure IO 4 shows the Path Programmed Data form that displays the data entered during CDE for the selected path 14 26 23 APR 89 P...

Page 876: ... primary agent group for the path Number and name of the first overflow group for the path Number and name of the second overflow group for the path Overflow 3 Inter flow l F Enabld Number and name of the third overflow group for the path Access code of the inter flow point Yes in this field indicates interflow is activated O F to l F Yes in this field indicates the call can flow from the last pro...

Page 877: ...th s performance for the current instant as well as a summary of activity over the past hour 14 26 23 APR 89 C RP GROUP NUM NAME PRIMARY 1 AIVSALE OVEXFLOW 1 13 COOKBOOK ovFxFLow 2 4 RECORDS OVERFLOW 3 7 BULLET1 mCORDING 1 2 TvRECl RECORDING2 17 GENERAL RJZCORDING 3 9 TvREc3 RJWORDING 4 9 TvREc3 PATH SmTISTICS MITEL ACD TEXEMARKETEiR NUM NUM CONN AGT CALLS AGT REC WI G FCEC 7 4 7 3 6 2 8 2 5 6 3 2...

Page 878: ...escription of the Path Summary form Table IO 8 Terms Used in Path Statistics Display Term Meaning Group Num Programmed Information And Current Summary The agent group number or recording group number as assigned during CDE Group Name The name of the agent group or recording group as assigned during CDE Num Agt Rec The number of logged in agents in the group If a recording group the number of RAD p...

Page 879: ...ents waiting for calls from the path All queued callers that originated on the specified path are identified by trunk number or extension access code The longest waiting caller for each group is at the bottom of the list immediately above the horizontal line As the number of waiting calls increases or decreases the information is updated in that group s column and the horizontal bar below the firs...

Page 880: ...h Activity Display The fields on the display are defined in Table 1O l 0 Softkey Label CANCEL PREVIOUS NEXT REWRN Table IO 9 Path ActivNy Display Softkeys Function Returns the user to the System level Details of the System level are in paragraph 10 4 This softkey is present if paths exist that have lower access codes than the path being displayed Pressing this key displays the activii for the next...

Page 881: ...ammed Data form displays the data programmed in CDE for each agent group Group Statistics form provides statistics gathered on the agent group over the past hour and since the beginning of the shift l Group Activity form shows current caller and agent activity for the group The purpose and contents of each form is described in the following subsections Group Summaty Form The primary form available...

Page 882: ...eys presented with the Group Summary Display The fields on the display are defined in Table I O 12 Table IO II Group Summary Form Softkey Labels Softkey Label PROGRAMMING STATISTICS ACTIVITY CANCEL PRINT Function Displays the Group Programmed Data form that shows the programmed CDE entries for the agent group currently bracketed by the work line arrows See Group Programmed Data page 620 I O l 7 Ac...

Page 883: ...name as programmed in CDE Current State AGENTS LOGGED ON NUM CALLS W I G ON ACD CALLS OFFERED ANSWERED OVERFLOWED The number of agents in this group currently logged on The number of ACD calls queued up from all paths for agents in this group The number of agents in this group currently active on ACD calls Summary Last Hour The number of incoming ACD calls offered to the group from all paths The n...

Page 884: ...tkey Label CANCEL PREVIOUS NEXT REWRN 620 10 18 Table IO 13 Group Programmed Data Softkey Labels Function Returns the user to the System level Details of the System level are in paragraph 10 4 This softkey is present if groups exist that have lower access codes than the group being displayed Pressing this key displays the activity for the next lower ACD Group This softkey is present if groups exis...

Page 885: ...load on the group The flashing icons on agent and supervisory sets are updated to reflect the status using this time O F Timer After Work The setting of the overflow timer for the group The setting of the after work timer for the group Group Statistics The Group Statistics form in Figure I O 9 shows a summary of statistics collected over the past hour and shift totals for the group 14 26 23 APRa9 ...

Page 886: ...up Summary form Refer to page 620 1O 15 for details Table l l6 Terms Used In Group Statistics Display Term Ans By Grp Meaning The number of ACD calls answered by the group both over the time interval and the average duration of those calls Dffered The number of ACD calls offered to the group over the time interval from all paths Overflowed The number of calls that have overflowed from this group o...

Page 887: ... with the Group Aotivity display Table I O l 8 defines the fields on the display Softkey Label CANCEL PREVIOUS NEXT FlEWFIN Table l l7 Group Activity Softkey Labels Function Returns the user to the System level Details of the Svstem level are in paragraph 10 4 This softkey is present if groups exist that have lower access codes than the group being displayed Pressing this key displays the activity...

Page 888: ... to take an ACD call The number of agents who have just completed an ACD call and their After Work Tmer is active The number of agents currently on incoming ACD calls The number of agents currently in Make Busy The number of agents with Do Not Disturb activated The number of agents currently on non ACD incoming calls or outgoing calls Monitoring Agents IO 7 The following forms provide information ...

Page 889: ...med during Customer Data Entry Entering an unprogrammed or out of range agent number results in an error message on the work line The CANCEL key allows deletion of the entry Alternately the user may press the RETURN hardkey and re enter an agent number 15 23 23 APR 89 AGENT SUMMARY MITEL ACD TELEMARKETER ID S IXIE ANSWERED CMP to GRP AV NONACD MAKE BUSY 2 JACOBSON K 0228 97 2 OLIVETrI s 0301 86 AN...

Page 890: ...RINT PAGE UP PAGE DOWN Prints the Agent Summary form at the printer used for the ACD Monitor Print Accesses agents with lower group numbers if there are more agent summary lines than fit on one screen The key only appears when an upward scroll can occur Accesses agents with higher group numbers if there are more agent summary lines than fit on one screen The key only appears when a downward scroll...

Page 891: ... answered by the rest of the agents in the group over the same period The number and average duration of non ACD calls received and placed by the agent The number and average duration of times the agent was in a Make Busy state Page 2 of 2 Agent Programmed Data The Agent Programmed Data form displays the data programmed for the agent by the installer during Customer Data Entry Figure 1O 12 shows t...

Page 892: ...y either hardkey or softkey returns the user to the Agent Summary form described on page 620 10 23 Table IO 22 Terms Used In Agent Programmed Data Display Term Group Name Meaning The group s name as programmed in CDE Group Num Super Name The group s number as programmed in CDE The name of the agent s supervisor Super ID 1The ID of the agent s supervisor Sen r Name Sen r ID Agent COS The name of th...

Page 893: ...PRWIOUS NEXT RETURN Function Returns the user to the System level Refer to paragraph 10 4 for details Prints this form to the printer used for the ACD Monitor print Displays the statistics for the previous agent sorted by group number and agent ID The softkey only appears when there is a preceding agent Displays the statistics for the next agent sorted by group number and agent ID The softkey only...

Page 894: ... duration of each ready interval Make Busy Outgoing The number of times the agent was in Make Busy and the average time spent in the Make Busy state over the past hour The number of external outgoing calls placed by the agent and the average duration of these calls On Non ACD Shift Total The number of non ACD calls handled by the agent Includes both incoming and outgoing external calls and all int...

Page 895: ...th the Agent Activity display Table 1O 26 defines the fields on the display Table IO 25 Agent Activity Form Softkey Labels Softkey Label CANCEL PREVICUS RETURN Function Returns the user to the System level Refer to paragraph 10 4 for details Displays the statisti for the previous agent sorted by group number and agent ID The softkey only appears when there is a preceding agent Displays the statist...

Page 896: ...urb mode Indicates that the set will automatically answer ACD calls to the set without agent intervention Indicates the language of the set English or French Indicates the type of activity the agent is involved in from the following list suspnd agent is ending a call loked agent s set has been left off hook acd on an ACD call dnd the agent s set has Do Not Disturb active hold agent has an ACD call...

Page 897: ...DE Form 38 l COS Define CDE Form 03 l ACD Supervisors CDE Form 40 l ACD Paths CDE Form 41 l Hunt Groups CDE Form 17 System Options Form II 2 Figure 11 l shows a portion of the System Options form containing the options related to the ACD L W3l4A 3KETEF feature package Options are chanaed bv System Options Displaying ENABLED Fields Automatic Call Distribution ACD Silent Monitoring ACD Silent Monito...

Page 898: ...orms related to ACD ACD Agent Groups Form 11 3 Figure II 2 shows a blank ACD Agent Groups Form CDE Form 39 All Agents must be a member of an ACD Agent Group The system accommodates a maximum of 50 ACD Agent Groups Each group must contain a minimum of one Agent The maximum number of agents per group is 99 The ACD system supports 100 agents logged in at the same time The ACD system allows CDE progra...

Page 899: ...12 CATHY BREN IO 113 SUE BALDIN 10 114 MARY TT 20 n 114 t MY m r 20 l CD GRP NAME 2 FIND ID 3 hDD 4 TOP 5 BOTTOM 6 QUIT 7 AGENT GROUP 6 DELETE 9 OPTIONS B Figure II 2 ACD Agent Groups Form CDE Form 39 Table II 2 ACD Agent Group Fields names as well as to set names 9109 096 62O NA Issue 1 Revision 0 620 11 3 ...

Page 900: ...QUIT 7 I3 00 3 4 5 6 9 0 Figure 11 3 ACD Agent Groups Subform CDE Subform 39 Table II 3 ACD Agent Groups Subform Fields Field Meaning AFTERWORKTIMER An optional field to give the agent a wrap up time following ACD calls Timer range is 0 seconds to 15 minutes Default is 0 no delay time before the next call is presented at the set Campons and callbacks do not take precedence over a waiting ACD call ...

Page 901: ...are added to a queue for another agent group This increases the chances of the call being delivered to an agent The time selected in this form specifies the maximum time a call can wait to be answered before the call overflows The default time is 9 minutes If the system predicts that a call will remain unanswered before the time out period the system ignores the specified timer and forces an immed...

Page 902: ...hat must be defined in the user s COS The template assigned to an Agent is portable to any SUPERSET 4 telephone the agent logs in at When the agent logs out the previous template is restored on the set When selected during CDE the ACD Keys Template form defaults to display the first Agent Keys template The title line contains the type of template and the template number 2 33 PM ll JUt4 9B alarm st...

Page 903: ... Senlor Supervlsor Speed Dial Queue Status and Shift A programmable field used to save frequently dialed numbers This field can also be used to program feature access codes A maximum of 25 digits may be entered in this field PRIVATE This field can only be accessed if the Type field for that line is Speed Dial A programmable field used to control the display of speed dial numbers on the set When pr...

Page 904: ... goes on hook in the specified time if it does not the PAD is taken out of service SUPERSET Auto Answer COS Number 600 Set to ENABLED if the agent set is to be placed in Auto Answer mode immediately upon iogin Set to DISABLED if agent is not using Auto Answer or if the agent is to manually place set in Auto Answer mode after iogin Default is DISABLED SUPERSET Headset Operation COS Number 612 Set t...

Page 905: ...tic Call Distribution must be enabled before this or any ACD related CDE form can be accessed The Senior Supervisor s name is carried to the set when the supervisor logs on The ID codes assigned in this form are used in the log on procedure and may also be used a n access code to call the user 4Ei PM ll JLIt4 9fl alarm status MAJOR ACD SENIOR SUPERVISOR ID CODES NAME I 31 I J NANTILL 302 E LEGAULT...

Page 906: ...any SUPERSET 4 telephone the user logs onto The same conditions apply to supervisor names as to set names A 2 digit field specifying the Class Of Service number of this Senior Supervisor The range is 1 to 50 Pressing the EXPAND softkey displays the subform shown in Figure 11 7 This form lists ail groups reporting to the supervisor 81 PM 11 JLW9 GRPS OF E LEGAIJLT 392 12 10 2 1 SUPER ID 107 106 1n9...

Page 907: ...vice number of this Supervisor The range is 1 to 50 ACD Paths II 9 The ACD path is the major element of the ACD structure Each path contains all the information necessary to carry an incoming call through the ACD system Paths specify the resources used the order in which the resources are encountered and the timing of the steps through the path Up to 99 paths may be assigned in the system Figure I...

Page 908: ...ssigned in the ACD Agent Groups Form before it can be entered in this field Delay For Ringback A programmable field specifying a timer value in the range of 0O Ol to 54 O0 The default value is 3 seconds 00X 3 All other timers connected with the ACD functions start after the Delay for Ringback timer has expired Recording 1 Statt Time A programmable field specifying when Recording 1 begins relatiie ...

Page 909: ...NO Programming a value in this field ensures that unanswered calls do not remain in the system after the caller disconnects This can occur with loop start trunks if the CO fails to send a disconnect to the PABX This timer also ensures that all calls are handled within a maximum time Call handling may involve routing the caller elsewhere or dropping Page 2 of 3 91094966204A Issue 1 Revision 0 620 1...

Page 910: ...I being the highest priority ACD calls entering a high priority path are serviced before calls that entered a path with a lower priority This feature improves cost efficiency by routing to higher priority paths those trunks that incur additional expenses such as long distance calls or WATS All devices have unrestricted access to ACD paths except Loop Start CO trunks and Loop Start DISA trunks if l...

Page 911: ... changes to that shown in Figure 11 9 Fields described below but not shown in Figure II 9 are accessed through the OPTIONS softkey Table I l 9 describes the fields on the Hunt Groups form 4 54 30 NOV 69 alarm status MAJOR GRP l l rER l S N s r 1 EXT Uh4 BAY SLT CC COMMENTS 1101 a1 El1 01 Manager 1104 01 ii 04 hccounts 1105 I 05 hccounts 1106 81 01 06 Secretary 10 1106 El El E6 Secretary l GROUP WP...

Page 912: ...the ONS port s connected to a recording The maximum number of entries in this field is fifty BAY SLOT CIRCUIT System generated field that is displayed after entering the extension number of the ONS port MESSAGE LENGTH Programmable field defining the length of the recorded announcement The range is 1 second to 4 minutes Default entry is 10 seconds This timer value determines whether the PABX or the...

Page 913: ...d or AGENT STATUS not allowed when multiple QUEUE STmS keys are programmed The user is attempting to program an agent status key when there is more than one queue status key programmed for the template Only one is allowed if an agent status key is oes not exist in the is on line and carrot The DELETE key cannot be used on an agent who is on line in atthe SUPERSE Page 1 of 5 9109 0964204A Issue 1 R...

Page 914: ...ters have been entered in the selected field The user attempted to reassign an agent to the current ACD Group AND change agent name or COS at the same time These two steps reassign and changing must be done separately Camrot change COS of an ACD The ACD position being updated is logged in and using the position whose set is currently in use set To change the COS the ACD position must be logged ofl...

Page 915: ...r path W so it must be deleted from that form first Then is allowed to delete the last agent which deletes the First Status Threshold must be start ssdisallowed enable Call Distribution System Maximum Time is 5400 d a timer out of range for Start Xme or one of Page 3 of 5 9109496 62O NA Issue 1 Revision 0 620 A 3 ...

Page 916: ...f recording must be start Adjust the recording start times as indicated time of the previous recording Supervisor XXXX does not exist A Supervisor with ID XXXX cannot be displayed as requested via the FIND SUPER key because this access code has not been assigned to a supervisor Template number must be in range P3 The template number is out of range The accesscode XXXX is already assigned In the Pa...

Page 917: ...is outside valid range The given value is outside the valid range for ACD agent moup l 50 I I iXXX is an ACD agent ID The specified supervisor ID from FIND SUPER is an ACD agent I IXXXXX is an ACD supervisor 1The user has entered a supervisor ID f6r FIN6 AGENT Page 5 of 5 1 9109 096 62O NA Issue 1 Revision 0 620 A 5 ...

Page 918: ...ACD TELEMARKETER Application Package 620 A 6 Revision 0 9109 0 36 6204A Issue 1 ...

Page 919: ...additional blank copies of the Agent Group Planner and the Path Planner sheets Each sheet contains instructions on its use Turn to Section 4 of this practice for additional information on configuring an ACD system 9109 09 62O NA Issue 1 Revision 0 620 B 1 ...

Page 920: ...ACD TELEMARKETER Application Package 620 B 2 This page intentionally blank Revision 0 9109 096 62CH dA Issue 1 ...

Page 921: ... minutes maximum 54 minutes These are indications for the agents queue status of how long the calls have been waiting to be answered Afterwork timer defautt is 0 minutes maximum 15 minutes This is the amount of time an agent has after completing a call before receiving the next call 2 Use this boxto indicate how many paths the Agent Group is involved in P primary 1 1 st overflow group 2 2nd overfl...

Page 922: ...This page intentionally blank 620 B 4 Revision 0 9109 096 62O NA Issue 1 ACD TELEMARKETER Application Package ...

Page 923: ...is 0 minutes maximum 15 minutes This is the amount of time an agent has after completing a call before receiving the next call 2 Use this box to indicate how many paths the Agent Group is involved in P primary 1 1 st overflow group 2 2nd overflow group 3 3rd overflow group Transfer the Agent Group Number to the Path Planner one for each Path indicated in the box Overflow Trne 1 st Threshold 2nd Th...

Page 924: ...This page intentionally blank 620 B 6 Revision 0 9109496 62O NA Issue 1 ACD TELEMARKETER Application Package ...

Page 925: ...ess Code 3 Copy the appropriate Agent Group Number from the Agent Group Planner 4 The Primary Agent Group must be programmed The path has the option of three Overffow Groups and Interflow out of the Path if next Overflow Group is not programmed the call either intemows out of the path or remains as is until the call is arswered or the caller hangs up 5 Default Interflow Timeout is 54 minutes The c...

Page 926: ...This page intentionally blank 620 B 6 Revision 0 9109 09W32O NA Issue 1 ACD TELEMARKETER Application Package ...

Page 927: ...roup Access Code 3 Copy the appropriate Agent Group Number from the Agent Group Planner 4 The Primav Agent Group must be programmed The path has the option of three Overflow Groups and Interflow out of the Path If next Overlfow Group is not programmed the call either interflows out of the path or remains as is until the call is answered or the caller hangs up 5 Default Interflow Timeout is 54 minu...

Page 928: ...ACD TELEMARKETER Application Package 620 B 10 This page intentionally blank Revision 0 9109 096 62O NA Issue 1 ...

Page 929: ...Group Access Code 3 Copy the appropriate Agent Group Number from the Agent Group Planner 4 The Primary Agent Group must be programmed The path has the option of three Overflow Groups and lnterffow out of the Path If next Overflow Group is not programmed the call either intemows out of the path or remains as is until the call is answered or the caller hangs up 5 Default Inter flow Timeout is 54 min...

Page 930: ...ACD TELEMARKETER Application Package 620 B 12 Revision 0 This page intentionally blank 9109 096 62O NA issue 1 ...

Page 931: ...ppropriate Agent Group Number from the Agent Group Planner 4 The Primary Agent Group must be programmed The path has the option of three Overflow Groups and lnterffow out of the Path If next Overflow Group is not programmed the call either intetffows out of the path or remains as is until the call is answered or the caller hangs up 5 Default Interflow Trmeout is 54 minutes The call interflows ti e...

Page 932: ... This page intentionally blank 620 B 14 Revision 0 9109 096 62O NA Issue 1 ACD TELEMARKETER Application Package ...

Page 933: ...en the FtADs HAD Hunt Group Access Code 3 Copy the appropriate Agent Group Number from the Agent Group Planner 4 The Primav Agent Group must be programmed lhe path has the option of three Overflow Groups and lntemow out of the Pati If next Overflow Group is not programmed the call either inter flows out of the path or remains as is until the caJ is answered or the caller hangs up 5 Default Interfl...

Page 934: ...ACD TELEMARKETER Application Package Revision 0 This page intentionally blank 620 B 16 9109 096 62O NA Issue 1 ...

Page 935: ...y Agent Group must be programmed The path has the option of three OverRow Groups and Interflow out of the Pati If next Overflow Group is not programmed the call either inter flows out of the path or remains as is until the call is answered or the caller hangs up 5 Default Interflow lImeout is 54 minutes The call intetiows ii enabled or drops when the timer expires or when prediction indicates that...

Page 936: ...This page intentionally blank 620 B 18 Revision 0 9109 096 62O NA Issue 1 ACD TELEMARKETER Application Package ...

Page 937: ... Logout 7 l Logout 7 l 9109 996 62O NA Issue 1 Queue Status Key 7 3 7 9 LCD Indicator 7 4 Operation 7 4 Read Softkey 7 9 Shift Key 7 8 7 9 ACD Supervisors 11 9 ACD TELEMARKETER Reporting System 3 3 Agent 3 7 3 9 Agent Group 3 5 3 8 Agent Group Planner Fields 1st Threshold 4 4 2nd Threshold 4 4 After Work 4 4 Agent Group 4 4 Name 4 4 Overflow Time 4 4 Paths Using This Group 4 5 Agent Shift Record 3...

Page 938: ...p Summary Report 9 3 H Help Call 7 2 Help Softkey 6 5 7 5 I Inteffl ow 3 l 2 Interflow Enabled 11 l 3 Interflow Point 3 12 Interflow Point Access Code ll 13 Interflow Timeout 36 11 l 3 L Load Calculation 3 1 3 12 Login 5 2 6 l Logout 5 3 6 2 Longest Idle Agent 3 7 M Make Busy 6 2 Monitors Accessing 1O 2 Agent Actiiity 1O 28 70 29 Softkeys 1O 29 Terms 10 30 Agent Programmed Data 70 25 1O 25 Softkey...

Page 939: ...NA Issue 1 Planning Agent Group Planner 4 2 4 3 Grouping Agents 4 l Incoming Calls 4 l Path Planner 4 5 4 6 RAD Planning 4 2 Predicitve Overfiow 3 l See a so Overflow Programming 11 l ACD Agent Groups 77 2 ACD Keys Template 11 6 ACD Path ll ll ACD Path Form 41 ll ll ACD Recording Hunt Groups 11 14 ACD Silent Monitoring Enable 7 2 ACD Supervisor Form 7 l ACD Supervisors 11 9 Call Rerouting Table Fo...

Page 940: ...dset Operation 5 3 Line Select Keys 5 3 Index 4 Revision 0 Supervisor 3 7 3 9 Supervisor Reports Agent Status 7 7 Queue Status 7 5 System Option ACD Reports 44 1l 2 ACD Silent Monitoring 42 1l 2 ACD Silent Monitoring Beeps 43 11 2 Automatic Call Distribution 41 1l 2 System Option Number 41 Automatic Call Distribution l 2 42 ACD Silent Monitoring 11 2 43 ACD Silent Monitoring Beeps 11 2 44 ACD Repo...

Page 941: ...SX 200 DIGITAL PABX Automated Attendant Application Package eMITEL ...

Page 942: ...tice and should not be construed in any way as a commitment by Mite1 or any of its affiliates or subsidiaries Mite1 and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this doc ument Revisions of this document or new editions of it may be issued to incorpo rate such changes SUPERSET 4 SUPERSET 4DN SUPERSET and SUPERSET 430 are trademarks of Mite1 Corporation...

Page 943: ...ntNumberRouting 625 2 5 Front End Recording 625 2 5 Default Destination 625 2 5 Default Answering Points 625 2 5 Routing to Default Destination 625 2 6 RADOperation 625 2 6 ResourceAllocation 625 2 6 DTMF Receiver Requirements 625 2 6 Receiver Allocation Control 625 2 7 Busy Recordings 625 2 7 Busy Receivers 625 2 6 Busy RAD or Receiver Timeout 625 2 6 3 OPERATION Caller Displays 625 3 l Called Pa...

Page 944: ...Form 625 4 l HuntGroupfo 625 4 l SampleProgramming 625 4 3 Basic Automated Attendant Feature 625 4 3 ACDFront ndMe age 625 4 3 Aided External Dialing 625 4 3 5 MAINTENANCE RADFailureHandling 625 5 l RADsinDND 625 5 l Failure to Answer 625 5 l Troubleshooting Guidelines 625 5 l Failure to Answer 625 5 l Call Dropped 625 5 l RADFailstoDrop 625 5 l WrongMe age 625 5 2 6 INSTALLATION Receivers 625 6 l...

Page 945: ...ments Functional Description Describes the Automated Attendant feature and the hardware and sofbvare components that make up the package Operation Describes the interactions between the Automated Attendant feature and other PABX features Customer Data Entry Covers the CDE requirements for the feature Maintenance Discusses maintenance for the Automated Attendant feature Installation Briefly describ...

Page 946: ...625 l 2 Automated Attendant Application Package Revision 0 9109 096 625 NA Issue 1 ...

Page 947: ... dial during the message are routed to a default answering point such as an attendant when the message is finished The Automated Attendant feature is not available with Generic 1001 Generic 1002 and Generic 1005 FPKG I and LlT96 Incoming call RAD Message b Default Answering Point OR b Dial a Number Figure 2 l Automated Attendant Call Handling Auto Attendant Groups 2 2 The Automated Attendant featu...

Page 948: ...D connects the caller to the RAD and connects a DTMF receiver to retrieve digits dialed by the caller If the caller dials a number the caller is routed to that number If the caller does not dial a number the caller is routed to a default answering point assigned during CDE The following subsections describe basic call handling for calls to the Automated Attendant Digit Handling The system assigns ...

Page 949: ...veral features that are normally inaccessible A CO trunk can dial l account codes l abbreviated dial numbers l stations l sets l hunt groups including data hunt groups 0 consoles l LDNs l night bells l modem pools a ACD paths l ACD positions Automated Attendant also affects ARS toll control in that a CO trunk can only access ARS through a system Abbreviated Dial number Prefix Digits 2 4 Each Auto ...

Page 950: ...irst digit dialed by the caller In this case the system returns dial tone after the processing is complete This situation can be avoided by ensuring the prefix does not include enough digits to run a feature to completion Again assuming is the account code access code using a prefix of prevents dropping of any digits The first digit dialed by the caller is the start of the account code Illegal Num...

Page 951: ...nds callers who have not dialed at least one digit during the recording are routed to the default destination for the group Failing to program a default destination means that when the recording ends the caller is given reorder tone and eventually disconnected Default Answering Points The following are valid default points for the Automated Attendant feature l console l LDN l night bell l station ...

Page 952: ...me a RAD becomes free an unlimited amount of that resource becomes available because of the unlimited number of listen only conferees that can be serviced by that one RAD When a receiver becomes free however only one piece of that resource becomes available because only one caller can use the receiver at a time Receiver availability therefore becomes the primary resource limitation for the Automat...

Page 953: ...than the number of receivers programmed as a limit If the system contains fewer receivers than the limit the Automated Attendant feature is unable to access any receivers The system handles this as a no receivers available condition Setting the number of receivers to more than the number in the system results in all calls that are directed at Auto Attendant groups ending up at the default destinat...

Page 954: ... receiver based upon the receiver allocation system option Busy RAD or Receiver Timeout The wait for resources timer on the group controls how long a caller is allowed to wait for a WD or receiver to become available When the wait timeout occurs the caller immediately calls the default destination without listening to a recording If the caller is ringing a RAD when the timer expires the timeout is...

Page 955: ...displayed Transters 3 3 Callers are unable to transfer another party to a group while ringing or listening If a transfer is done at those times the caller will terminate the feature and be recalled by the held party Extensions can transfer a party to a busy group however the console cannot transfer to a busy Auto Attendant group Calls can be indirectly transferred to groups by calling an extension...

Page 956: ...s the Direct to ARS feature is available to CO trunks after the CO trunk user dials an account code The prefix for a group can be programmed as the account code access code and may contain the leading account code digits The user then dials the remaining account code digits ARS A CO trunk normally cannot dial ARS directly and must use one of three ways to access ARS fonvarding transfer or ACD Inte...

Page 957: ...nt code from a group and then with Direct to ARS goes to an Analog Network trunk the digits that the caller dials from the group will be passed into the network Recall on Default or Dialed Destination No recall point is set up by the Automated Attendant feature Recall on busy and no answer operate as if the feature had not been accessed acting as if the default or dialed destination had been reach...

Page 958: ...default destination if taken Dialed digits overwrite any information already in this field as a result of analog networking The access code and digits are written to the field with a single blank between them Time to Answer Call Duration Time Indicates the time until answer by the PAD This shows wafting times for receiver and PAD resources since the trunk will only be answered when the recording i...

Page 959: ...endant groups As with other recording groups that have listen only conference the busy pegs are not very useful since an unlimited number of callers are connected each time a RAD becomes free The usage pegs and usage CCS indicate calls handled and RAD usage An additional peg is present for Auto Attendant groups to help diagnose receiver shortage problems The skip peg shows how many times failure t...

Page 960: ...Automated Attendant Application Package Revision 0 9109 096 625 NA Issue 1 625 3 6 ...

Page 961: ...tly in the system By default thevalue is set to UNKNOWN when the userstarts programming the system The system prevents the user from programming any Auto Attendant groups until this value is changed to a number from I to 99 or ALL UNKNOWN is an initial value only and can never be programmed by the user COS Option Form 4 2 The COS Form 03 options that apply are those for members of recording hunt g...

Page 962: ...and depending upon the field either enter the desired value or press the appropriate softkey Name Enter the name string the same rules apply as for recording groups Default No name Message Length Enter the message length time in minutes and seconds the same rules apply as for recording groups Default message length IO seconds Default Destination Enter an access code The access code must be already...

Page 963: ...that the caller would keep looping back to the same group when an illegal number was dialed ACD Front nd Meeeage Using an ACD Front End message ACD callers are routed to a group with a message such as Thank you for calling the ACME Supply House If you have a touch dial telephone please dial I for housewares 2 for seed catalogs and 9 to repeat this message Ctherwise please stay on the line and an a...

Page 964: ...Automated Attendant Application Package 625 4 4 Revision 0 9109 096 625 NA Issue 1 ...

Page 965: ... DND Troubleshooting Guidelines Failure to Answer Problem Call is never answered by RAD The call always routes to the default Action l Check that RAD is functioning not all DND or busy out l Check that the RAD message length is not too short l Check traffic measurement for skip pegs for the group indicates a problem with too few RADs or receivers required for Automated Attendant l s Check wait for...

Page 966: ...rong Message Problem Caller receives the wrong message Action l Check that message was recorded correctly l Check that F4AD is programmed correctly l Check that MD is connected at correct line circuit 625 5 2 Revision 0 9109 096425 NA Issue 1 ...

Page 967: ...rements for the Automated Attendant feature Rkeivers 6 1 Ensure system is provisioned with sufficient DTMF receivers Traffic measurement can be used to monitor receiver usage and identify failures to get a receiver Universal Cards 6 2 Each Universal Card can contain up to 16 receivers and Universal Cards can only be installed in high powered slots This may present a problem for a 480 port machine ...

Page 968: ...625 6 2 Automated Attendant Application Package Revision 0 91 Og4g6 625 NA Issue 1 ...

Page 969: ...out 2 2 Customer Data Entry CDE See Programming D Default Destination 24 Routing To 2 6 Valid Answering Points 2 5 Delay to Dial Tone 6 l Dialing Over Recording Option 51 DIDTrunks 3 2 3 3 9109 096 625 NA Issue 1 Revision 0 Digit Handling 2 2 DTMF Receivers 6 l F Front End Recording 2 5 H Hunt Group 2 l I Illegal Number Routing 2 4 Examples 2 4 Interaction Account Codes 3 2 ACD 3 l ARS 3 2 Call Du...

Page 970: ... 5 Usage CCS 3 5 Usage Pegs 3 5 Troubleshooting j 1 Call Dropped 5 l RAD Failure to Answer 5 l RADs in DND 5 l Wrong Message 52 DTMF Receivers 2 6 Allocation Control 2 7 Busy Receivers 243 U Uniform Call Distribution UCD 4 l Universal Cards 6 l Receiver Requirements 2 6 RADs 2 6 V Busy Recordings 2 7 Vacant Number Routing 2 5 Timeout 243 Veriiied Account Codes 3 2 2 Revision 0 9109 096 625 NA Issu...

Page 972: ...n is subject to change without notice and should not be construed in any way as a commitment by Mite1 or any of its affiliates or subsidiaries Mite1 and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this doc ument Revisions of this document or new editions of it may be issued to incor porate such changes ii Revision 0 9109 09fS125 NA Issue 1 ...

Page 973: ... Brief Description 125 2 3 Facilities 125 2 3 Electrical Description 125 24 PhysicalDesc p on 125 24 TICLOCKMODULE 125 24 BriefD crip on 125 24 Electrical Description 125 2 5 PhysicalDesc p on 125 2 5 3 BAY CONTROL CARD General 125 3 l Functions 125 3 l Indicators 125 3 l Electrical Description 125 3 l SX 20013 DIGITAL Operation 125 3 l 672 Part SX 200 FD Operation 125 3 l 4 CONTROL RESOURCE CARD ...

Page 974: ...ription 125 7 4 MainComponents 125 7 4 Facilities 125 7 4 CircuitDescription 125 7 4 Relays 125 7 5 E M TRUNK MODULE 125 7 6 Brief Description 125 7 6 Facilities 125 7 6 Operation 125 7 6 TrunkTypes 125 7 6 MUSIC ON HOLD PAGING MODULE 125 7 7 BriefD crip on 125 7 7 MajorComponen 125 7 7 Electrical Description 125 7 7 DID TRUNK CARD Brief Description 125 8 l MajorComponents 125 8 l Facilities 125 f...

Page 975: ...n m U 125 12 2 13 DIGITAL LINE CARD General Description m 125 13 l Facilities 125 13 l Electrical Description 125 13 2 DNlCDescription 125 13 2 Operation 125 13 2 Loop Length Specifications for Connections to a Digital Line Card m 125 13 3 14 POWER FAIL TRANSFER CARD 6 CIRCUIT BriefDescription 125 14 I Connections 125 14 I ElectricalDescription 125 14 I Operation 125 14 2 15 SWITCH MATRIX CARD Fac...

Page 976: ...and the Switch Matrii Module 125 2 7 Figure 3 l Bay Control Card 125 3 2 Figure 4 l Control Resource Card 125 4 3 Figure 5 l Main Control Card Bay Control Card and Interface Cards for Analog Shelf 125 5 2 Figure 8 l Digital Interface Card 125 8 2 Figure 7 l Universal Card and Modules 125 7 3 Figure 9 l Loop StaWGround Start Card and Jumper Location 125 9 2 Figurel4 1 PowerFailTransferCard 125 14 4...

Page 977: ... cards The last 3 digits usually 000 which are identified as XXX in part numbers may vary according to the revision level and the country of installation Reason for Issue I 2 This Section is issued to provide a general description of the digital circuit cards in the SX 2UO DIGITAL PABX including the SX 2OU FD 9109 096 I 25 NA issue 1 Revision 0 125 l l ...

Page 978: ... w WGS mUNK CARD LINE4 uNE6 J l I LINE5 0 El I ITRUNK 3l I a I ITRUNK 7 I IUNEl2 I I UNEi UNE2a 8 UNE3 0 ii UNE s INDICA p TOW UNE4 8 m UNE5 2 6 UNE6 A w Y Figure l l Digital Circuit Card Face Plates 125 l 2 Revision 0 9109 096 125 NA Issue 1 ...

Page 979: ...LC link for high speed message communication and bulk data transfers to pe ripheral processors or Bay Control cards l Two W 232 communication ports one printer port one maintenance port l Floppy Disk Control including data separation and write precompensation DMA controller for dynamic RAM refresh data transfer to floppy disk and HDLC communication system l Real Time Clock for time of day and inte...

Page 980: ...ntil the system software has been loaded from disk DECRYPTION MODULE Brief Description 2 4 The Decryption Module plugs into the lower front corner of the Main Control Card The Decryption Module must be present during power up and system operation Figure 2 l shows the location of the Decryption Module on the Main Control Card Operation The Decryption Module is written to and read from constantly by...

Page 981: ...eral cards Eighteen links go to and from the COMBO backplane The Ringing Generator receives PCM data for the ringing signal from the Digital Signal Processor on the Main Control Card It is converted to an analog signal by a Mite1 Codec This signal is filtered to remove fast rise time transients and passed through the backplane connector to the ringing power amplifier in the power supply The Dial T...

Page 982: ...ing power up and down The Dial Tone Filter consists of a codec and an analog filter circuit The PCM dial tone is converted to an analog signal filtered and reconverted to PCM The PCM links use single ended buffers to interface to the Fiber Interface Modules A total of 21 links grouped in threes are sent out to the FlMs to address up to seven Peripheral Bays for a maximum 672 pot t capacity Seven p...

Page 983: ...ABXsystem clock On the Tl Clock Module a Digital to Analog converter generates a corresponding voltage to control the clock oscillator This forms a phase locked loop which keeps the clocks in phase Physical Description The card measures approximately 80 mm x II 0 mm 3 2 in x 4 3 in Itconnects to the Main Control Card via a 3O pin connector 9109 09 125 NA Issue 1 Revision 0 125 2 5 ...

Page 984: ...Circuit Card Descriptions DECRYPTION MODULE 125 2 6 Figure 2 l Main Control Card and Decryption Module Revision 0 9109 096 l 2 GNA issue I ...

Page 985: ...maMain Control Card DECRYlllON MODULE ANTLSTATICW i 3 STFW RAM MODULE J5 CmlSl Figure 2 2 Main Control Card and the Switch Matrix Module 9109 096 I 25 NA Issue 1 Revision 0 125 2 7 ...

Page 986: ...125 2 8 Revision 0 9109 096 l 25 NA Issue 1 Circuit Card Descriptions ...

Page 987: ...ntrol Card as a PCM signal Connectors for the Peripheral FIM Carrier which is required for the SX 200 FD Indicators 3 3 The Bay Control Card has Alarm LED TX transmit and Rx receive indicators for the HDLC message link Electrical Description SX 200 DIGITAL Operation 3 4 Electrical connection between the Bay Control and the circuit cards is through the peripheral backplane Connection to the Main Co...

Page 988: ...nects to the TX and Rxfiber optic connectors on the FIM faceplate The FIM plugs onto the Peripheral FIM Carrier Card PFC and the PFC plugs onto the BAY Control Card via two 96 DIN connectors There are two pairs of switches on the card see Figure 3 l All four switches must be set to closed for normal operation Figure 3 l Bay Control Card 125 3 2 Revision 0 9109 096 1254A Issue 1 ...

Page 989: ...1005 l GGiil The Control Resource Card must not be uplugged under power 4 2 The Control Resource Card provides 9 Maintenance Port arbitration for local Control or remote Peripheral maintenance sessions l Fiber Maintenance Link multiplexer System Fail Transfer signal l Peripheral RS232 terminal connection l Controlling circuitry for the 3 5 in Disk Drive units l Surge Protection for the Maintenance...

Page 990: ...bleshooting purposes four dip switches are provided on the CRC faceplate to allow a maintenance person to force connectivity to either the Control or Peripheral Cabinet See Table 4 l for the required switch settings Switch Settings Table 4 l Control Resource Card Switch Settings Normal Operation Forced Maintenance to Control Forced Maintenance to Peripheral Sl Closed Open Cliled Open Switch Settin...

Page 991: ...m Control Resource Card Figure 4 l Control Resource Card 9109 096 l 25 NA Issue 1 Revision 0 125 4 3 ...

Page 992: ...Circuit Card Descriptions 125 4 4 Revision 0 9109 096 125 NA Issue 1 ...

Page 993: ...sed in the 456port configuration of the SX ZUO DIGITAL Major Components 5 2 Major components provided by the Peripheral Control Card include 9 6869 microprocessor running at I 33 MHz l Memory 8K EPROM 32K RAM l Peripheral Clock Oscillator Facilities 5 3 Facilities for the Peripheral Control Card include 0 Peripheral l O Timing Generator for the bays it controls l Peripheral Address Decoder l FIRQ ...

Page 994: ...CONTROL CARD CARD Et TRACTOR 7 SEGMEhT DISPLAYS 21 PIN CONNECT0 SCANNER DIGKAL CARD MERFACE CARD PERlPHERAl CMTROL CARD Figure 5 l Main Control Card Bay Control Card and lntetface Cards for Analog Shelf 125 5 2 Revision 0 9109 096 l 25 NA Issue 1 ...

Page 995: ... cable Connections 6 3 The Digital Interface card is installed in slot 18 of an analog peripheral shelf It must not be inserted or removed from the system with the power on The card front panel contains three 21 pin male DIN connectors and two LEDs A PCM cable from the Main Control is plugged into J2 A 2 shelf peripheral cabinet may have a Digital Interface card installed in both the top and botto...

Page 996: ...Circuit Card Descriptions 125 6 2 Figure 6 l Digital Interface Card Revision 0 9109 096 l 2 5 NA Issue 1 ...

Page 997: ...female DIN connectors which mate to male connectors on the Universal card Mechanical connection to the Universal Card is assisted by a standoff Up to four modules may be mounted on a Universal Card subject to electrical power limitations See the Electrical Description paragraph Module size is 145 mm x 83 mm 5 7 in x 3 25 in Electrical Description 7 4 The combination of modules on a Universal Card ...

Page 998: ...iver Relay E M Trunk Console Interface Module Power Rating 0 1 2 3 5 Each of the four module positions are assigned Universal Card tip and ring conn ons as shown below Module Position 1 2 3 4 Tl RI T4 R4 l7 R7 Tl O RI 0 Module Tip Ring T2lR2 T5 R5 T8 R8 Tll Rll T3 R3 T6 R6 T9 R9 Tl2 Rl2 125 7 2 Revision 0 9109 096 l 25 NA Issue 1 ...

Page 999: ...Description 7 5 The Console Module plugs into the Universal Card and provides the interface between the LCD console and the main and bay processors Electrical Description There are four channels of data to the console multiplexed into a 256 kb s PCM line One channel is for voice data and one is for communication of operations information 9109 096 l 25 NA Issue 1 Revision 0 125 7 3 ...

Page 1000: ...ys two Facilities Facilities provided by the DTMF Receiver Relay Module include l Early line split 9 Guard time circuit 9 Presents digits on parallel bus with Data Valid signal l Two general purpose relays s Circuit Description There are four receivers on the DTMF module Each receiver takes its input from the incoming serial PCM audio stream and repeats this data to the outgoing serial PCM stream ...

Page 1001: ...ip and ring pair together as follows I Relay I Connection I RLYl T2 to R2 RLY2 T3 to R3 The relay contacts are rated as follows maximum switching voltage 90 V maximum cartying current 0 5 A Note This relay contact may be connected only to a secondary circuit that has no direct connection to a primaty circuit and receives its power from a transformer convener or equivalent isolation device situated...

Page 1002: ... Trunk Module is set for the type of trunk in use by a set of eight DIL switches The settings are as follows Function Switches 12345676 PABX to Line Gain 3 dB oxxxxxxx 13 dB lxxxxxxx Line to PABX Gain 4dB xoxxxxxx 11 dB xlxxxxxx Balance 600 ohm Complex xx1 oxxxx xx01xxxx Transmission Signaling 2 wire 4 wire Type 1 Me5 xxxxl xxx xxxxoxxx xxxxxl xx xxxxxoxx 0 open I closed x not applicable Default s...

Page 1003: ...0 ohms The signal should be between 50 and 500 mVrms High frequencies are attenuated and amplitude limiting is applied as required by FCC rules part 68 Amplitude limiting is applied when the signal exceeds approximately 390 mV rms The paging output is isolated by a transformer and has an impedance of less than 200 ohms The output level into a 600 ohm load is typically 6 dBm 388 mV rms The control ...

Page 1004: ...Circuit Card Descriptions 125 7 8 Revision 0 9109 096 l 25 NA Issue 1 ...

Page 1005: ...vides a maximum of 24 ports per peripheral bay The card measures 157 5 mm x 366 4 mm 6 2 in x 14 4 in Major Components 8 2 Major components in the DID Trunk Card are l Mite1 8962 Filter Codec one per trunk circuit 0 Feed Reversal relay one per trunk circuit l Alarm LED Facilities 8 3 The facilities provided by each trunk circuit are l Trunk activity LED l Line protection s 0 2 wire 4 wire conversi...

Page 1006: ...X attendant answers the PABX places battery reversal on the line for the duration of the call The trunk then returns to the idle state A trunk may be busied out by the system software This presents an open circuit to the Tip and Ring of both the trunk and trunk card circuit The trunks default to the busy out state if system power fails Each circuit has a LED on the front panel which lights to indi...

Page 1007: ... Card Battery Feed Reversal and Busy out for each trunk are controlled by relays as shown below Condition Relay 1 Forward Feed Idle ON Reverse Feed valk ON Relay 2 OFF ON 9109 096 l 25 NA Issue 1 Revision 0 125 a 3 ...

Page 1008: ...Circuit Card Descriptions 125 8 4 Revision 0 9109 096 l 25 NA Issue 1 ...

Page 1009: ...its to the system Each trunk circuit is programmed as loop start or ground start by a jumper clip prior to installation Each trunk has Tip and Ring leads and M and MM leads for additional signaling if required All leads are protected by varistors against transients between line and ground There are also varistors between Tip and Ring and between M and MM Each lead is in series with an inductor nea...

Page 1010: ... then places a termination across Tip and Ring and ungrounds the Ring lead The CO then sends dial tone indicating that it is ready to receive dialing The Trunk Card recognizes an incoming call when the CO grounds the Tip lead The CO may also send ringing voltage TheTrunk Card will respond by placing atermination across lip and Ring The trunk is released when the loop current is broken This happens...

Page 1011: ...failure condition Facilities 10 2 Each line circuit provides the following facilities l Line protection l Analog to Digital Digital to Analog conversion p law l Line circuit status monitoring 0 Signaling ringing message waiting Electtical Description 10 3 The following description applies to each line circuit TIP and Ring are each protected against transients by a 200 volt varistor to ground A bri...

Page 1012: ...ircuit detects the flow of loop current and signals the Main Processor The processor responds by connecting a DTMF receiver to the line and sending dial tone to the set If the telephone uses pulse dialing the processor detects the pulses by monitoring the loop current The user can then dial the desired number When a call is directed to an extension the system applies ringing voltage to the appropr...

Page 1013: ...4 in Major Components I I 2 Major components for the OPS Line Card are 9 Mite18962 FilterKodec six 9 2 wire 4 wire converter six l Ringing relay one per circuit l Alarm LED Facilities 11 3 Each line circuit provides the following facilities l Line activity LED 9 Line protection l Analog to Digital Digital to Analog conversion p law l Signaling ringing Operation II 4 Each circuit has a LED on the f...

Page 1014: ...en using 26 AWG wire 15 240 m 50 000 ft when using 22 AWG wire The card circuitry performs 2 wire to 4 wire conversion splitting the signal on the line into outgoing and incoming speech paths The analog signal coming from the line is converted to Pulse Code Modulation PCM the signal to be sent to the line is converted from PCM to analog audio These conversions are performed by a Mite1 Codec chip T...

Page 1015: ...at allows it to be safely inserted or removed from the system with the power on The COV Card can be mounted only in a high power upper card slot of a digital bay Major Components 12 2 The major components of the COV Line Card are l Subscriber line interface circuit SLIC one per line l Backplane interface l PCMTimer l 6402 UART l 8840 Modem l Line protection circuits l Line status LEDs one per line...

Page 1016: ...and one modem on the card The six lines are time division multiplexed to the communication circuit Transmission and reception are simultaneous but the card receives data from the telephone to which tit last transmitted For example if the card is transmitting to telephone 2 it is receiving from telephone 1 In the next time slot it will transmit to telephone 3 and receive from telephone 2 The COV Ca...

Page 1017: ... bay Note If a SUPERCONSOLE IOOOAttendant Console is connected to the DLC the DLC must be installed in an upper slot Note The SUPERSET 401 SUPERSET 410 SUPERSET 420 and SUPERSET 430 telephones can only be used with Generic 1005 The SUPERSET telephone is not available with Generic 1005 FPKGl The card is 158 mm high x 368 mm long 6 2 in x 14 5 in There are 13 LEDs on the face of the card The top 12 ...

Page 1018: ...ith a data cartridge or a DATASET which also contains a DNIC The DNlCs communicate with each other over the twisted pair at 160 Kbit s two 64 Kb s Bi and B2 channels and a D channel Since the DNIC is a proprietary integrated circuit each device connected to a Digital Line Card DNIC tip ring pair must also contain a DNIC The two DNlCs communicate data plus voice simultaneously in full duplex over t...

Page 1019: ... 1000 Attendant Console must be followed for proper operation of the device PABX Maximum loop length twisted pair 24 or 26 AWG see Table Maximum length of quad cable 22 AWG 50m 16Oft Modular Line Cord 3 m loft Modular Connector Telephone Module or Console MDF IDF 24 or 26 AWGtwisted pair cable seeTable 50 m maximum22 AWGquad 3m Modular maximum Dataset 1103 Dataset 2102 Dataset 2103 SUPERCONSOLE 70...

Page 1020: ...Circuit Card Descriptions Revision 0 9109 096 125 NA Issue 1 125 13 4 ...

Page 1021: ...ector provides all the tip and ring connections from the cross connect field The two DSUB connectors provide control signals power supply and ground connections They are in parallel One is connected by cable to the Common Control Shelf the other cable goes to the next Power Fail Transfer Card The strip connector is for the optional Loop t Ground Start Converter module The terminal strip is for an ...

Page 1022: ... l failure of the commercial AC power supply l operation of the force transfer switch l failure of the 28 V power supply to the Main Control Card l loss of sanity malfunction in the Main Control Card Normal operation is restored when the condition that caused it is rectified power is restored controller sanity is re established transfer switch is set to Normal Table 14 l Power Fail Transfer Plug a...

Page 1023: ...Phone 4 48 V G 23 G V Phone 5 49 V5R 24 BR V Phone 6 50 v s 25 S V Page 2 of 2 If a call is in progress under system fail operation the transfer to normal operation for that circuit is delayed until the call is completed CO trunk on hook for at least 1 8 seconds This prevents the call from being dropped during return to normal operation 9109 096 l 25 NA Issue 1 Revision 0 125 14 3 ...

Page 1024: ...Circuit Card Descrbtions I I I FOWER FAlLTRMSFERCard I OPTiON4L ISm OOk ERSlON MOLWLEFORPm Cad 125 14 4 Figure 14 l Power Fail Transfer Card Revision 0 9109 096 l 25 NA Issue 1 ...

Page 1025: ...par t SX 200 DIGITAL PABX It expands the DX switching matrix the static non volatile HAM and the resources of the Digital Signal Processor The card measures approximately 325 mm x 366 mm I 2 8 in x 14 4in The Switch Matrix Card is not used in the SX 200 FD Do not insert or remove the switch matrix card wkh power on Damage to onboard circuits may result Facilities 15 2 The Switch Matrix Card provid...

Page 1026: ...o that it is not lost on power down or system failure The Static RAM acts as a buffer for this sort of data As the data accumulates finally filling up the buffer it is then transferred to disk This reduces disk running time increasing the disk drive s life span During power off periods the static RAM is powered from a large capacitor providing 72 hour holdover time 125 15 2 Revision 0 9109 096 125...

Page 1027: ...rame rate clock This prevents data losses due to clock rate differences Refer to Main Control Card Tl Clock Module in this Section Phase Error is the difference between the clock rate received on the link and the clock rate generated within the system if the Tl clock module is being adjusted to the incoming clock rate If the difference climbs by greater than 1 in a single reading then the next thr...

Page 1028: ...he system PCM link in the same manner as above with every fourth channel left empty The system runs a loopback test during power up or reset A relay is operated to loop the card s transmit line back to its receive line removing the transmit data from the output line A 6db attenuation is automatically added to the signal during loopback to simulate actual transmission The card remains in loopback u...

Page 1029: ...dge connector The switches used SWl to set up proper equalization on the Tl Trunk card must be set as follows Lengths are for Cable Length not Loop Length Short Cable under 150 feet Medium Length Cable 150 to 450 feet Sl only Closed S2 S3 S4 only Closed i Long Length Cable 450 to 655 feet S5 S6 S7 only Closed 9109 996 125 lA Issue 1 Revision 0 125 l ...

Page 1030: ...Circuit Card Descriptions Revision 0 9109 096 125 NA Issue 1 125 16 4 ...

Page 1031: ...ormation is added along with frame syncronization Parallel data is converted to serial form and encoded The optical interface converts the serial data to light and transmits it on the fiber The Receiver extracts the bit clock from the incomming serial data converts the data to parallel and extracts frame sync After the data is decoded the status information and the data are combined frame alligned...

Page 1032: ...ndication of the state of the link One LED is associated with the local FIM and the other with the remote FIM Usage is as follows OFF Power off or held in reset FLASHING Out of sync ON In frame sync 125 17 2 Figure 17 I Fiber lntetface Module Revision 0 9109 096 125 NA Issue 1 ...

Page 1033: ...terface via a nine pin D sub connector located at the top edge of the card see Figure 18 I Transorb diodes provides protection circuitv for each of the RS 232 signals The PFC provides a four pin line connector to control an external System Fail Transfer unit Under normal conditions the SFT contact is open When a failure occurs the SFT contact closes and signals the external SFT equipment to initia...

Page 1034: ...Circuit Card Descriptions FIM E TERMINU 125 18 2 Figure 18 l Bay Control Card Peripheral FIM Carrier and FIM Revision 0 9109 096 l 25 NA Issue 1 ...

Page 1035: ...SX 2UU DIGITAL PABX Peripheral Devices m Trademark oi MM Corpomtlon CopyrIgM l BZ MIteI CorPmth All rlgMs resewA Printed In Canad wMITEL ...

Page 1036: ... subject to change without notice and should not be construed in any way as a commitment by Mite1 or any of its affiliates or subsidiaries Mite1 and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this doc ument Revisions of this document or new editions of it may be issued to incor porate such changes ii Revision 0 9109496 l 26 NA issue 1 ...

Page 1037: ... radio noise emissions from digi tal apparatus as set out in the Radio Interference Regulations of the Canadian Department of Communications FEDERAL COMMUNICATIONS COMMISSION FCC NOTICE This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause interference to radio com munications It has been tested and fo...

Page 1038: ...Peripheral Devices iv Revision 0 9109 096 12CNA issue 1 ...

Page 1039: ... SUIJEI SE F DESCRIPTION General Description 126 4 I Physical Description 126 4 l FunctionalDescription 126 4 2 LineSelectKeys 126 4 2 SpeedDialKeys 126 4 2 HoldKey 126 4 2 FeatureKeys 126 4 2 SpeakerVolume 126 4 3 Ringer Volume and Ringer Pitch 126 4 3 SUPERSE73Telephone Installation Instructions 126 4 6 Wall Mounting the SUPERSET Telephone 126 4 7 s Wall Mounting Instructions I26 4 7 Test Proced...

Page 1040: ...ical Description I26 6 4 General I26 6 4 Handset SpeakerandMicrophone I26 6 4 LineAppearanceKeys I26 6 4 Fiied Fun ionKeys I26 6 4 TelephoneKeypad 126 6 4 MessageWaitingLamp 126 6 4 FunctionalDescription 126 6 5 edFunc onKeys I26 6 5 FeatureKeys I26 6 6 SpeedDial I26 6 6 Telephoneoperation I26 6 6 Originatingcalls 1266 6 AnsweringCalls I26 6 7 TerminatingACall I26 6 7 s RingerP chAdjustment 126 6 ...

Page 1041: ...al 126 9 l Line Status Display Symbols 126 9 l Connection to the A tinkm Dataset 126 9 2 10 SWW SE 401m TELEPHONE General Description 126 10 l Physical Description 126 10 l General 126 10 l HandsetandSpeaker 126 10 l F edFunctionKeys 126 l 2 TelephoneKeypad 126 10 2 Functional Description 126 10 5 s FeatureKeys 126 10 5 RingerP chAdjustment 126 10 5 SUPERSET Telephone Installation Instructions 126...

Page 1042: ...hone 126 12 3 LineAppearanceKeys 126 12 3 SoftkeysandLCDDisplay 126 12 3 TelephoneKeypad 126 12 3 edFunc onKeys 126 12 3 FunctionalDescription 126 12 6 FixedFunc onKeys 126 12 6 LCDDisplay 126 12 7 SoftkeysandSUPERKEY 126 12 7 LineAppearanceKeys 126 12 7 SpeedCallKeys 126 12 7 RingerPitchAdjustment 126 12 7 SURE SE7420 Telephone Installation Instructions 126 12 6 Wall Mounting the SUF ERSE742OTele...

Page 1043: ... Description n 126 14 5 Indicators and Connectors 126 14 5 Installation 126 14 6 Standalone DATASET 1103 Description 126 14 6 Controls Indicators and Connectors 126 14 6 Installation 126 14 9 Circuit Description 126 14 11 Wi DataModule 126 14 12 General Description 126 14 l 2 Installation 126 14 l 3 PowerSupp 126 14 15 l5mDATASET 2100 SERIES DESCRIPTION Environmental Specifications 0 m 126 15 l Ba...

Page 1044: ...gurations 126 17 4 DATACABINW 9000 Installation and Wiring 126 17 4 18 DATASHELF 9100 DESCRIPTION InstallationandWiring 126 18 3 19 MODEM INTERCONNECT PANEL General 126 19 l Connections 126 19 l Connections 126 19 l APPENDIX A LOOP LENGTH SPECIFICATIONS FOR CONNECTIONS TO A DIGITAL LINECARD 126 A l List of Figures Figure 2 l Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 3 l Figure 4 l Figure ...

Page 1045: ...lation Instructions 126 11 10 Figure 12 l SUPERSET 420 Telephone 126 12 2 Figure 12 2 SUPERSET Telephone Dimensions 126 12 4 Figure 12 3 SUPERSET Faceplate Layout 126 12 5 Figure 12 4 SUPERSET Installation Instructions 126 12 10 Figure 13 l SUPERSET43OTelephone 126 13 2 Figure 13 2 SUPERSET43OTelephone Faceplate 126 13 4 Figure 13 3 SUPERSET43OTelephone Dimensions 126 13 5 Figure 14 l DATASm 1101 ...

Page 1046: ... Telephone Installation Instructions 126 6 6 SUPERSET 3 DN Telephone Environmental Specifications 126 6 6 SUPERSET 4 DN Telephone Environmental Specifications 126 7 6 SUPERSET DSS Module Specifications 126 6 4 SUPERSET 407 Telephone Environmental Specifications 126 1O 6 SWERSET 4 70 Telephone Environmental Specifications 126 11 6 SWERSET 420 Telephone Environmental Specifications 126 12 9 SUPERSET...

Page 1047: ... DN Telephone Installation Instructions 126 7 6 Install a SUPERSETDSSModule 126 6 4 SUPERSET Telephone Installation Instructions 126 l 6 SUPERSET 4 70 Telephone Installation Instructions i 126 11 6 SUPERSET Telephone Installation Instructions 126 12 6 SUPERSET43OTelephone Installation Instructions I26 13 6 MiLink Data Module Installation Instructions 126 14 13 Install Modem Pooling Rack Mounted DA...

Page 1048: ...XiV Revision 0 9109 096 l 26 NA Issue 1 Peripheral Devices ...

Page 1049: ...SUERSEF telephones the SUE 3SE fJSSW Module and the DATASETS Some peripheral devices described in this Practice are not available with all Generics of the SX 2008 DIGITAL PABX Reason for Issue 1 2 This section is issued to provide a general description of the peripheral devices used with the SX 200 DIGITAL PABX 9109 096 126 NA Issue 1 Revision 0 126 l l ...

Page 1050: ...126 l 2 Revision 0 9109 096 l 26 NA Issue 1 Peripheral Devices ...

Page 1051: ...s into the Console Printed Circuit Assembly Housing Top The plastic moulded top of the Attendant Console housing which encloses and protects the console circuitry Alphanumeric Liquid Crystal Display A4 line x 8O character LCD which facilitates Attendant Console operation Each character consists of a 5 X 7 dot matrix display LCD Adjustment The contrast is controlled by repeatedly pressing either CO...

Page 1052: ...gure 2 2 provides standard Call Handling keys e Attendant Function Keys Fixed Keys The following fixed keys are available in Call Processing mode FUNCTION TRUNK GRP STATUS CANCEL RELEASE PAGE BLOCK HOLD 1 HOLD 2 HOLD 3 HOLD 4 and ANSWER Display Associative Keys Softkeys The IO Display Associative Keys Fl to FO are located directly below the alphanumeric LCD Each key is assigned 12 character positi...

Page 1053: ... off premise application an out of plant applkation or to any other exposed plant appkation may result In a safety hazard and or defective operation and or equipment damage Notes 1 The LCD attendant console interfaces to the universal control card through a console module in any position A universal card can support a maximum of two console modules 2 The system maximum is 11 consoles 3 A maintenan...

Page 1054: ...talled in bay 2 slot 3 circuit 1 336 and 456 part or Bay 1 Slot 5 Circuit 1 672 poft 4 The console operates in either English or French PABX CONSOLEMODULEON UNWEFBALCARD CORD LCD CONSOLE hQTE USEONLYMrKLCABLE OR 0109 0074X N4 FORTHECONSOLEMODU LARCORD 126 2 4 Figure 2 3 Console Installation Revision 0 91094 96 l 26 NA Issue 1 ...

Page 1055: ...jack to the xoss connect field Connect the console module on the universal card to the cross connect field At the distribution frame cross connect the cable horn the modular jack to the console module on the universal card Comments Packaging shown in Figure 2 4 The two jacks are connected in parallel either can be used Maximum loop length is 305m 1000 ft CAUTION No bridge taps are permitted Figure...

Page 1056: ...Peripheral Devices LINECORD 126 24 Figure 2 4 Attendant Console Packaging Revision 0 9109 096 l 26 NA Issue 1 ...

Page 1057: ...re allowed per digital line card 2 The system maximum is 11 consoles 3 The SUPERCONSOLE 7000 Attendant Console can be used in the maintenance terminal port The system default programming must be changed to allow this Refer to 9109 094 2OCkNA Installation Information 4 The console operates in either English or French 5 The console has a programmable printer port CROSS CONNECT FIELD MODULAR JACK CON...

Page 1058: ... Plug one end of the console modular cord into the jack at the back of the console and the other end into its assigned modular telephone jack Connect Console Connect the modular telephone jack to the cross connect field Connect the cross connect field to a digital line port on a digital line card Comments Packaging is shown in Figure 2 4 The two jacks are connected in parallel either can be used M...

Page 1059: ...OLE 1000 Attendant Console Maximum baud rate is 2400 baud Refer to 9109 42OO NA Installation Information Section 5 gives cross conneot cabling information Page 2 of 2 RS 232C Connector 2 3 A printer can be attached to the SUERC0 VS0E 7UOOAttendant Console via its RS 232C port connector which allows direct connection to most printers The FE 232C interface is programmable from 110 to 2400 baud and a...

Page 1060: ...inter Port I Note DSR and DCD signals are wired together driven from a single RS 232C OUttWt The Attendant does not have an indication of printer status and does not incorporate the following user intetface features ATN key DISC key READY LED DEVICE LED 126 2 10 Revision 0 9109 096 l 26 NA issue 1 ...

Page 1061: ...at one set and as a key line with delayed ring at another set Refer to Practice 9109 096 I 05 NA Features Description for a description of line appearances from the PABX Although SUERSE telephones can access up to 15 lines only one pair of wires is required to connect the telephone to its equipment number position The SUPERSET telephone sends signals to the system which makes the appropriate line ...

Page 1062: ...RCLEFMSHES ONANDOFF LlNE IDLE LlNE IDLE INCOMINGCA J INCOMINGCA J LlNE WY ATTHISSEr UNE WY ATTHISSEr UNE BUSYATAWTHER SR UNE BUSYATAWTHER SR CALLONHOLDATTtiS SEr CALLONHOLDATTtiS SEr CA L ON HOLDAT CA L ON HOLDAT ANOTHERSEr ANOTHERSEr 126 3 2 Figure 3 l SUPERSE Telephone Line Status Display Symbols Revision 0 9109 096 12 NA Issue 1 ...

Page 1063: ...peaker volume control l ringer volume and ringer pitch controls The SUPERSET telephone provides the following installation features l turn key installation set is connected to local area wiring by a modular jack l no additional wiring power signal and voice are carried over the single pair Physical Description 4 2 The SUPE SET 3 telephone is comprised of the following base and cover assembly detac...

Page 1064: ...the Line Select key of the held line Feature Keys Seven Feature keys each associated with a specific feature are SWAP The SWAP key allows the user to alternate between two established calls a Broker s Call TRANS CONF This key allows the user to put a call on hold dial a new number and conference the call or transfer the held call with privacy to the new number REDIAL Pressing this key causes the l...

Page 1065: ...me Volume is greatest when the lever is in the up position and lowest when it is in the down position On some telephones the ringer volume is also controlled from this sliding lever Ringer Volume and Ringer Pitch Ringer volume and pitch are adjusted by rotary controls located beneath the line identification card These controls are labeled with international symbols and are user adjustable Some tel...

Page 1066: ...Peripheral Devices 220 mm 6 66il I WElGHElkg ZZlb 7Smm 3 11in 16lmm 6 31IL Figure 4 l SWJE SE 3 Electronic Telephone 126 4 4 Revision 0 9109 096 126 NA issue 1 ...

Page 1067: ...ROL RlffiER VOLUME LINEIDENUFlCATlON CONTROL CPRD I SPEAKER ASSEMBLY MICROPIKJNE INPUT KEYPAD SPEEDDUd KEYS 3LlNE INDICATORS LINE SELECTjSPEED DIALKEYS Figure 4 2 SUPERSET Telephone Face Layout 9109 096 l 264A Issue 1 Revision 0 126 44 ...

Page 1068: ...rammed and equipped with six circuit COV Line cards or eight circuit SUPERSET Line cards to interface with a SUPEMET3 telephone Refer to Practice 9109 096 210 NA Customer Data Entry Step 1 2 3 4 5 6 Chart 4 l SUPERSET 3 Telephone installation instructions Action Place the SUPERSET 3 telephone in its assigned position Connect the handset cord to the handset and main assembly Wriie the user s teleph...

Page 1069: ...ar If any test fails verify that the system is installed correctly and is powered up Table 4 2 SUPERSET 3 Telephone Power n Test TEST LED1 LED2 LED3 TIMING 1 on on on 1 second 2 flashing Off Off 1O l 5 seconds 3 Off Off Off steady if set is on hook or on Off Off steady if set is off hook Note If all LEDs turn on steady for more than a few seconds there is an error check wiring then try a known goo...

Page 1070: ...126 4 6 Revision 0 9109 0 36 126 NA Issue 1 Peripheral Devices ...

Page 1071: ...caller identification l word prompts l single key feature activation l speed call 0 handsfree operation l user selection of pm programmed status messages Physical Description 5 2 The SUPERSET 4 telephone body and handset are of plastic construction The body and handset are connected together with a modular detachable handset cord plugged into the side of the body Line connection to the set is by m...

Page 1072: ...Control Assembly Two edge mounted volume controls one each for speaker and ringer are mounted in the upper left hand corner of the cover assembly Keypad Module The keypad module contains a standard I Z key keypad six softkeys and four feature keys Line Selection Repertory Dial Module The line selection repertory dial module contains 15 line select speed dialing keys a HOLD key an LCD line status d...

Page 1073: ...ne on which the call is held is indicated by the adjacent line status display flashing on and off When a call is held the alphanumeric display prompts the user to select another line only atter another line is selected will dial tone be returned Otherwise the call is held and can be retrieved by pressing the associated line select key Softkeys There are six softkeys Each key is associated with a s...

Page 1074: ...F This key is used to switch the microphone OFF during handsfree operation in order to either prevent transmission of local sound or improve reception when the set is installed in a noisy environment While the microphone is ON a visual reminder MIC ON is displayed on the features display Features Display This is a liquid crystal display mounted adjacent to the feature keys The features display is ...

Page 1075: ...feature key cancels the current message and brings the next message intoview Both NEXT and EXIT leave the current message active NEXT brings the next message into view The EXIT feature key exits from the feature and clears the display 5 ACC CODE Account Codem It may be necessary for a user to enter an account code before being allowed access to a trunk or a user may require an SMDR record of an ac...

Page 1076: ...key below the prompt The prompts are organized such that only one word above any feature key is displayed at any time except for SWAP CAMP ON feature Whenever a feature is not in the Class of Service of a particular set or ifthe choices of actions are less than six the area above some feature keys is left blank Pressing these keys has no effect FEAWRES DISPLAYAFIEA ALPHANUMEF DISPLAY FEATURES DISP...

Page 1077: ...m SUPERSR 4 Descrbtion UNESTATUSDISPIAY FEATURES DISPLAY FEATUREKFYS Figure 5 4 SUPERSET Telephone Keys and Displays 9109 096 l 26 NA Issue 1 Revision 0 126 5 7 ...

Page 1078: ...be programmed and equipped with six circuit COV Line cards or eight circuit SUPE SE Line cards to interface with a SUPERSE 4 telephone Refer to Practice 9109 096 210 NA Customer Data Entry Chart 5 l SUPERSET 4Telephone lnstallatlon lnstructlons Step 1 2 3 4 5 Actlon Place the SUPERSET telephone in its assigned position If required assemble the rear support to the set refer to Figure 5 4 by inserti...

Page 1079: ...COMMUNICATION Meaning This is displayed when data transfer has not occurred for at least I second The set is not operational in this condition and any set displaying this message should be reported by the user When the problem has been corrected refer to appropriate PABX Maintenance Documentation the error message is cleared time and date are displayed and the set becomes operational Message CONSE...

Page 1080: ...ER IDENllFlCATlONCARD E th4PLEOF LlNES IDENMlEDON UNE IDENrlFlCATlONCARD TELEPWNE NUMBER IFlCATlONCAFID LINE CORD HANDxrcoRD MAlNASSEMBLY REARSUPFORT OPTIONAL Figure 5 4 SlJPERSET4 Telephone Assembly with Integral Rear Support 126 5 10 Revision 0 9109 096 l 26 NA Issue 1 ...

Page 1081: ... installation of a system Whenever a SUPERSET 4 telephone is connected to an operating system or the system has just been powered up this test is run automatically A message in the following format appears on the SUPERSET telephone LCD SS4 V CUX XX for approximately 30 seconds Time and date are then displayed Ifthe test fails verily that the system is installed correctly and is powered up Refer to...

Page 1082: ... 01 2 02 3 03 4 04 5 05 6 06 7 07 8 08 9 09 10 ii 00 11 4 Supplementary Feature Keys Test Press the display select features A 2 digit number is displayed as speaker on off and mic on off keys follows in turn W Number Pressed Displayed display 12 select features 13 speaker on off 14 mic on off 15 3 4 5 5 6 Feature Select Keys and Features Display Test Press each of the feature select The prompts ab...

Page 1083: ...t DOWN displayed 9 a If the tests are run with the handset HANDSEr DOWN displayed off hook press the speaker on off key Replace the handset b Lii handset HANDSET UP displayed Termlnatlng Test Routines 10 If tests are run with the handset Set becomes idle time and date are on hook press the speaker on off displayed key if tests are run with the handset off hook replace the handset Page 2 of 2 Notes...

Page 1084: ...Peripheral Devices FEATURES D SPLAY TEST NUMSEFiS 126 514 Figure 5 6 Feature Select Keys and Feature Display Test Revision 0 9109 096 126 NA Issue 1 ...

Page 1085: ...y line programmed option l key selection of non primary line handsfree and auto answer with microphone control e speed dial l automatic selection of ringing line 0 hold function for any call at the set user programming of Speed Dial numbers speaker handset and ringer volume control 0 ringer pitch control l digital communication with the host PABX 0 a DATASET I 101 data cartridge may be integrated ...

Page 1086: ...Peripheral Devices FUNCTIONKEYS 126 6 2 Figure 6 l SUPERSET 3 DN Telephone Revision 0 9109496 l 264A Issue 1 ...

Page 1087: ...m SUPERSET 3DN Telephone SPEAKER ILINE APPEARANCE KEYS Figure 6 2 SUPERSET 3 DN Faceplate Layout 9109 096 l 26 NA Issue 1 Revision 0 126 6 3 ...

Page 1088: ...in the upper right part of the telephone s faceplate These keys may be programmed as Speed Dial numbers to access specific lines orto access specific features To the left of each line appearance key is a liquid crystal display LCD indicator which defines the status of each line appearance Fiied Function Keys The fixed function keys are arranged around the telephone keypad except for the red Hold k...

Page 1089: ...free Successive operation of this key toggles the set between ON OFF hook states MUTE Key The MUTE key to the right of the volume keys is used to disable the microphone when in Handsfree mode so that conversation near the set is not picked up and heard by the distant party The microphone is disabled only while the key is pressed In Generic 1004 and above this key toggles instead PROGRAM Key The PR...

Page 1090: ... The CDE programmable feature keys which provide LCD indication include Auto Answer CalVAttn Data Disc Do Not Disturb Privacy Release Intrude Override Paging I Will Wait Campon Music Account Code and Call Forward Speed Dial Any key not assigned as a line appearance or feature key may be programmed as a Speed dial key from the set Refer to Practice 9109 09 105 NA Features Description Telephone Oper...

Page 1091: ...turns dial tone If the set has a call on consultation hold this call is reconnected When one party hangs up the remaining party returns to the idle state if in handsfree mode if off hook the party returns to silence or dial tone depending on system options Ringer Pitch Adjustment The SX 2CIO DIGITAL PABX must have an access code assigned to the Tone Demonstration Package Dial the access code follo...

Page 1092: ... DN telephone is not available with Generic 1001 Refer to Practice 9109 096 210 NA Customer Data Entry Step 1 2 3 4 5 Table 6 l SUPfRSET 3 DN Telephone installation instructions Action Place the SUPERSET 3 DN telephone in its assigned position Connect the handset cord to the handset and main assembly identify the set s telephone number extension number other line appearances and features on the id...

Page 1093: ...ractice To originate a data transceiver DTRX call from the SU W SE 3 DN telephone Press the CALL Al TN key Enter the number destination from the data terminal keyboard The LCD beside the CALL Al TN key provides call status indication as follows blank no connection circle DTR device is ready but not connected circle and flashing square connected to DTFH or queued at destination solid connected to c...

Page 1094: ...Peripheral Devices Revision 0 9109 096 I 26 NA Issue 1 126 6 10 ...

Page 1095: ...rol speed dial automatic selection of ringing line hold function for any call at the set user programming of Call Forwarding destination and Speed Dial numbers speaker and ringer volume control ringer pitch control digital communication with the host PABX visual line or trunk status indication 4 line by 4O character alphanumeric display softkey prompts signifying all valid call handling operations...

Page 1096: ...bove it are four feature keys Volume up Volume down Mute and Speaker on off A Message LED is at the left of the keypad Liquid Crystal Display At the top of the set is a Liquid Crystal Display LCD containing 4 lines of 40 characters each The top two lines contain system messages the bottom two lines contain the current softkey definitions At the right of the LCD is a contrast control for varying th...

Page 1097: ...m SUPERSET 4 DN Descrbtion Figure 7 l SUPERSET 4 DN Telephone 9109 096 l 26 NA Issue 1 Revision 0 126 7 3 ...

Page 1098: ...Peripheral Devices LIQUIDCRYSTAL DiSPlAY f MICROPHONE CONWST CONrROL soFfKEYs LINE APPE4RANCE KEYS 126 7 4 Figure 7 2 SUERSET 4 DN Telephone Faceplate Revision 0 9109 096 l 26 NA Issue 1 ...

Page 1099: ...unction is stored in the PABX changing one function setting does not affect the others On system or set resets the levels are restored Default levels are applied when the set is first programmed When the set is ringing these keys control the ringing volume level When the set is in handsfree mode these keys control the speaker volume level When used with the SUPERKEY ringer pitch adjustment functio...

Page 1100: ... indicates the on off status of the feature some are prompt feature keys which indicate the validity of using the feature The CDE programmable feature keys which are valid for the SUPERSET 4 DN telephone include Auto Answer Call Attn Data Disc and Do Not Disturb Telephone Operation 7 4 This Part describes basic telephone call handling with the SUPERSET 4 DN telephone Originating Calls To originate...

Page 1101: ... state if the handset is in use the set returns dial tone If the set has a call on consultation hold this call is reconnected When one party hangs up the remaining party returns to the idle state if in handsfree mode if off hook the party returns to silence or dial tone according to system options Ringer Pitch Adjustment Ringer Pitch Adjustment is one of the SUPERSE 4 l3N telephone s built in func...

Page 1102: ...Before the set can be used the system must be programmed and equipped with DNI Line cards to interface with a SWERSE7 4 DN telephone The SWERSE7 4 DN telephone is not available with Generic 1001 Refer to Practice 9109 096 210 NA Customer Data Entry Chart 7 l SUPERSET DN Telephone installation instructions Step I Action 1 2 3 Place the SUPERSET DN telephone in its assigned position Connect the hand...

Page 1103: ...o originate a data transceiver DTfW call from the SUPERSET DN telephone l Press the CALL AnN key l Enter the number of the destination from the data terminal keyboard The LCD beside the CALL Al TN key provides call status indication as follows blank no connection circle DTR device is ready but not connected circle and flashing square connected to DTRX or queued solid connected to called destinatio...

Page 1104: ...126 7 10 Revision 0 9109 096 l 26 NA Issue 1 Peripheral Devices ...

Page 1105: ...Lamp Field is a visual indicator showing the attendant or sub attendant the current status ofthe monitored devices regardless of device type except data devices DSS Direct Station Select extends this function to give single button speed call access to the device or devices being monitored on the BLF See Figure 8 l Both functions are available using either a MITEL SUPERSET telephone or a SUPERSET D...

Page 1106: ...tendant console Figure 8 2 shows a SUPERSET DSS module with a SUPERSET DN telephone nil OOOD n n n Figure 8 2 SUPERSET DSS with SUPERSET DNTelephone As a stand alone device the SUPERSETDSS module can only be used as a busy lamp field showing device status only If the module is associated with any of the devices listed above it can be used as a BLF to indicate line status and a DSS allowing access ...

Page 1107: ...s B channels for voice or circuit switched information plus al6 kbs D channel for signalling information Power for the SUPERSET DSS module is supplied by the PABX All signalling and power to the module is delivered over a single twisted pair from the DNI Line Card in the PABX The SUPERSET DSS module interface operates in full duplex at 160 kbs The module only transmits its carrier after detecting ...

Page 1108: ...ET DSS Module must be followed for proper operation refer to Appendix A Any connection of this SUPERSET DSS module to an off premise application an out of plant application or to any other exposed plant appiicatlon may result in a safety hazard and or defective operation and or equipment damage Chart 8 l Install a SUPERSET DSS Module Step Actlon 1 Unpack the SUPERSET DSS Module and position it neA...

Page 1109: ...Coupling DSS BLF unit At the distribution frame cross connect the cable from the modular jack of the SUPERSET DSS Module to the cable from the associated Digital Line Card Refer to Figure 64 Program the keys and lamps of the SUPERSET DSS Module in CDE 9109 09 126 NA Issue 1 Revision 0 Comments The Coupling DSS BLF unit is op tional it is not used with the Con sole Refer to the Installation Manual ...

Page 1110: ...Peripheral Devices TYPIOALOONSOLEAND SUPERiE DSSMODULElt6TAlLATiON Figure 8 4 SUPERSET DSS Mociule Installation 126 6 6 Revision 0 9109 096 l 264A Issue I ...

Page 1111: ...allows peripherals to be connected to the set on the desktop while only using one telephone port line Status Display Symbols The SUPERSET 410 SUPERSET 420 and SUPERSET 430 telephones are equipped with an LCD Line Status Display The status of each Line Appearance key is displayed using a triangular symbol The meaning of each state is shown in Figure 9 l SYMSOL DESCrnPllON lE4NlNG Cl EhR LINEIDLE TH...

Page 1112: ... Win network connection This allows a MjLi device on the desktop such as a Mhk Data Module to be connected to the PABX For MiLink Data Module installation instructions see Section 14 Dataset 1I 00 Series in this Practice SX ZOO DIGKAL SUPERS 420 OR SUPERS 430 TELEPHONES MLhkDATAMODULE 126 9 2 Figure 9 2 MiLink Network Connections Revision 0 9109 096 l 26 NA Issue 1 ...

Page 1113: ... volume control for the handset receive level l adjustable ringer volume and tone 0 complete POTS Plain Old Telephone Service feature capability built in hearing aid compatibility in the handset The SLJPERSET407 telephone is designed for fast simple installation it connects to local area wiring by a modular jack and to the PABX by a single twisted pair Power signaling and voice are carried over th...

Page 1114: ...eypad has 12 keys arranged in the standard pattern The number keys have associated letters with a slight deviation from the standard keypad the letter q appears on the 7 key and z appears on the 9 key The following list illustrates the key number designation and the corresponding letter designations I 7 pqrs 2 abc 8 tuv 3 def 9 4 ghi 0 5 jkl 6 mno Figure 1CL1 SUPERSET Telephone Set 126 10 2 Revisi...

Page 1115: ...e c c c C C C c c 1 k IDEtdTlFlCAT NCAFD SPEAKERASSEMSLY MESSAGEKFY MESSAGELAMP VOLUME TONEUPKEY FLASHKFf VOLUME TONEDOWN KEY lDWAD Figure 10 2 SUPERSET 401 Telephone Face Layout 9109 09 l 26 NA Issue 1 Revision 0 126 10 3 ...

Page 1116: ...Peripheral Devices I 126 10 4 Figure 10 3 SUE Sfl l7 Telephone Set Dimensions Revision 0 9109 096 12fSNA Issue 1 ...

Page 1117: ...sion changes the level up or down by one step The levels for ringing volume and pitch are stored in the PABX changing one function setting does not affect the others On system or set resets the levels are restored Default levels are applied when the set is first programmed The handset receive volume level can be adjusted up or down during a call However the level is not reported to the PABX theref...

Page 1118: ...sslon Before the set can be used the system must be programmed and equipped with a DNI Line Card to interface with a SU EFfSE 401 telephone Refer to Practice 910 096 210 NA Customer Data Entry Chart IO I SlJPERSET407 Telephone Installation Instructions Step 1 Actlon Connect the handset cord to the handset and the SUPERSET telephone 2 3 4 5 Identify the set s number on the identification card insta...

Page 1119: ...rd into a modular jack The cord winder in the base stores for extra cord The complete wall mounting instructions can be ordered through normal distribution channels Visual Indication Ot System Communications Problems 10 6 If there is either a synchronization or communication error the Message Lamp flashes at double the Message Waiting rate 91094 96 126 NA Issue1 Revision 0 126 IO 7 ...

Page 1120: ... 126 10 6 Revision 0 9109 096 l 26 NA Issue 1 Peripheral Devices ...

Page 1121: ...on of non prime line l automatic ringing line selection 0 single key feature activation 0 handsfree dialing l Handsfree Answer Back l programmable Call Forwarding and Speed Call keys 0 speaker handset and ringer volume controls l ringer tone control l Hold key l digital interface with the system via the DNI Line Card l single key Call Transfer and Conferencing activation l Message Waiting Lamp LED...

Page 1122: ...areas 9 handset speaker and microphone 9 line appearance keys with status indicators l telephone keypad l fixed function keys Handset Speaker and Microphone The handset mounts in a cradle on the left side of the telephone the speaker is located beneath a grille between the cradle depressions The microphone is located in the bottom right edge of the telephone below the 0 on the keypad 126 11 2 Revi...

Page 1123: ...d The telephone keypad has 12 keys arranged in the standard pattern It is in the bottom right hand section of the faceplate The number keys have associated letters with a slight deviation from the standard the letter q appears on the 7 key z appears on the 9 key The following list illustrates the key number designation and the corresponding letter designations 7 Pqrs abc 6 tuv def 9 ghi 0 jkl mno ...

Page 1124: ...Peripheral Devices IDENWlCATlON CARD LlNESTATLJS INDICATOR WLDKEY DWAD FIXEDFUNCTDN KB S MICWJPHONE 126 11 4 Figure II 2 SUPERSET 470 Faceplate Layout Revision 0 9109 096 l 26 NA Issue 1 ...

Page 1125: ... EEOOb2 Figure II 3 SUPERSfl4lOTelephone Dimensions 9109 096 l 26 NA Issue 1 Revision 0 126 1145 ...

Page 1126: ...ough the speaker When the caller hears the called patty answer the caller must lift the handset to respond handsfree conversation is not available on the SUPERSET4lQ REDIAL Key The last manually dialed number is dialed when the redial key is pressed CANCEL Key This key is used to cancel a dialing sequence end a call terminate without saving a programming function or return to a party on soft hold ...

Page 1127: ...e 6 5 4 3 2 I These keys may be programmed to access specific lines and specific PABX features These keys can be designated during CDE or they can be programmed from the set refer to 9109 096 l 05 NA Features Description Speed Call Keys Any unused Line Appearance key may also be programmed as a personal Speed Call key This can be done by the user from the SUPERSET410 Ringer Pitch Adjustment The ri...

Page 1128: ...nect the handset cord to the handset and main assembly See Figure 114 Write the set s telephone number on the Brand Extension Card identify the set s extension number other line appearances and features on the Designation Card Install the Brand extension Card the Designation Card and the Feature Designation Card and their protectiie lenses onto the main assembly Connect the line cord to the teleph...

Page 1129: ...ication of System Communications Problems II 6 If there is either a synchronization or communication error the Message Lamp and the Microphone Lamp flashes at double the Message Waiting rate Connection to the Milink Data Module I I 7 To accommodate data call operations the SUPERSET is equipped with a MiLink network connection This allows the set to be connected to a Ni Data Module on the desktop u...

Page 1130: ...Peripheral Devices Ill I WblLtKYJNT BP C 3 KEY HOLE II JNECORD r4BTA uTloN I bGLldc CONNECTKIN Figure 11 4 SUfERSET410 Installation Instructions 126 11 10 Revision 0 9109 096 l 26 NA Issue 1 ...

Page 1131: ...are valid at any given time l 2 x 16 alphanumeric Liquid Crystal Display with controllable contrast l automatic selection of prime line l key selection of non prime line l handsfree operation l single key feature activation l automatic ringing line selection l programmable Call Forwarding and Speed Call keys l speaker handset and ringer volume controls l ringer tone control m Hold key l digital in...

Page 1132: ...the SUERSE 420 telephone are show in Figure 11 3 The faceplate of the telephone is divided into five functional areas l handset speaker and microphone l line appearance keys with status indicators l softkeys and LCD display l telephone keypad l fixed function keys 126 12 2 Revision 0 9109 096 12 NA Issue1 ...

Page 1133: ...ontains system messages the bottom line contains the current softkey definitions The Volume Up and Volume Down fixed function keys atthe bottom of the set provides contrast control for varying the intensity of the display The three blue softkeys are located directly below the LCD display Telephone Keypad The telephone keypad has 12 keys arranged in the standard pattern It is inthe bottom right han...

Page 1134: ......

Page 1135: ......

Page 1136: ...ey once switches the speaker ON and selects the prime line Calls can be originated and or received handsfree Successive operation of this key toggles the set between ON OFF hook states REDIAL Key The last manually dialed number is dialed when the redial key is pressed CANCEL Key This key is used to cancel a dialing sequence end a call terminate without saving a programming function or return to a ...

Page 1137: ...n the SUPERKEY is pressed the softkeys take on new meanings associated with user programming functions tine Appearance Keys There are 12 Line Appearance keys arranged in two columns For CDE purposes these keys are numbered from bottom to top right to left from1 to 12 The first Line Appearance Key is always programmed as the Prime Line The liquid crystal display LCD indicator provides the status of...

Page 1138: ...p detector The set s on off hook status is signaled by data transmission Before the set can be used the system must be programmed and equipped with DNI Line cards to interface with a SUPERSET 420 telephone Refer to Practice 9109 096 210 NA Customer Data Entry Chart 12 l SUPERSET42UTelephone installation InstructIons Step Action 1 Connect the handset cord to the handset and main assembly see Figure...

Page 1139: ...n channels Visual Indication Ot System Communications Problems 12 6 If there is a synchronization error the LCD displays NO SYNCHRONlmTlON in the uppermost row of the display If there is a communication error the display reads NO COMMUNICATION If the SWERSE 420 is installed on a circuit that is not programmed in CDE as a SUPERSET 42U the message INVALID SET TYPE and CHECK CDE will appear on the di...

Page 1140: ...lGWlON CARDAND PROTECTlvELENS WALLMOUNTBR4CKiT KEYHOLE LlNECURDINSTAlUiTlON MIUNKCONNECTION CORDCtWNEL HAMISEr CORD INSrMlON CORDWINDER Figure 124 SUPERSET 420 Installation Instructions 126 12 10 Revision 0 91 m 096 1 26 NA Issue 1 ...

Page 1141: ...y prompts display the ac tions which are valid at any given time alpha numeric Liquid Crystal Display with controllable contrast automatic selection of prime line key selection of non prime line automatic ringing line selection single key feature activation handsfree and auto answer Hold key Message Waiting Lamp LED programmable Call Forwarding and Speed Call keys speaker and ringer volume control...

Page 1142: ...the SU W SE 430 telephone are show in Figure 13 3 The faceplate of the telephone is divided into five functional areas l handset speaker and microphone l line appearance keys with status indicators l softkeys and LCD display l telephone keypad l fixed function keys 126 13 2 Revision 0 9109 096 12SNA Issue 1 ...

Page 1143: ...es contain system messages the bottom two lines contain the current softkey definitions The Volume Up and Volume down fixed function keys at the bottom of the set provides contrast control for varying the intensity of the display The six blue softkeys are located directly below the LCD display Telephone Keypad The telephone keypad has 12 keys arranged in the standard pattern It is in the bottom ri...

Page 1144: ...eral Devices I I FKED FUNCTION KEYS LlNEAPPEiRANCE KEYS UNE STATUS INDICATOR LIQUID CRYSTALDISPIAY DiSPlAYAND SOFiKEy5 126 13 4 Figure 13 2 SUPERSET 430 Telephone Faceplate Revision 0 9109 096 126 NA issue 1 ...

Page 1145: ...SUPERSET 430 Telephone 267 5mm 10 53in s l37 8mm Figure 13 3 SUPEFZSET430 Telephone Dimensions 9109 096 l 26 NA Issue 1 Revision 0 126 134 ...

Page 1146: ... line Calls can be originated and or received handsfree Successive operation of this key toggles the set between on off hook states MICROPHONE Key and MICROPHONE Lamp The microphone is turned on by the system software when a handsfree call is activated The Microphone key is used to switch the microphone off during handsfree mode so that the conversation near the set is not overheard by the caller ...

Page 1147: ...is always programmed as the Prime Line The liquid crystal display LCD indicator provides the status of each line appearance These keys may be programmed as Line Appearance keys or Feature Access keys These functions are designated during CDE and cannot be programmed from the set Some CDE programmable feature keys are not valid on the SUPERSET 430 telephone these features are provided through the S...

Page 1148: ... is signaled using data transmission Before the set can be used the system must be programmed and equipped with DNI Line Cards to interface with a SUPERSET 430 telephone Refer to Practice 9109 096 210 NA Customer Data Entry Chati 13 I SUPERSET43OTelephone Installation Instructions Step Action 1 Connect the handset cord to the handset and the main assembly 2 Wrfte the set s telephone number on the ...

Page 1149: ...there is a communication error the display reads NO COMMLJNICATION If the SUPERSf T 430 is installed on a circuit that is not programmed in CDE as a SUPERSET 430 the message NVALlD SET TYPE and CHECK CDE will appear on the first two lines of the display Connection to the MiWnk DATASET 13 6 To accommodate data call operations the SUPERSET 430 telephone is equipped with a MiLink network connection T...

Page 1150: ...Peripheral Devices 126 13 10 Revision 0 9109 096 1264A issue 1 ...

Page 1151: ...channel for control communications between the set and the PABX The DATASET II 01 Cartridges and Standalone DATASET II 03 interface peripheral devices to the PABX while the DATASET 1102 Dual Rack Mounted cards usually interface a host computer to the PABX The MiLink Data Module is packaged in a flat case like the DATASET 1103 and is designed to fit under the SUPERSET 410 SUPERSET 420 and SUPERSET ...

Page 1152: ...e that in this example two keys and an LCD immediately above the prime line key of the set are assigned to control operation of the DATASET II 01 Cartridge These are programmed in Form 9 during Customer Data Entry The DATASET 1101 Cartridge usually interfaces a terminal a personal computer a printer a file disk or another peripheral device to the PABX for connection to a host computer or to anothe...

Page 1153: ...the back of the set and the peripheral device 3 Plug the power supply into an ac outlet and plug its cord into the power socket on the DATASET II 01 Cartridge Both LEDs should be ON 4 Plug the telephone set s cord into its jack which connects to the Digital Line Card at the PABX the telephone set should be operational now All LEDs should flash five times indicating that the dataset has passed its ...

Page 1154: ...EGFlALlNTEFWd PARTOFTHETELEPHONESEL ITISNOTFIELDACC BLE DATA LCD Al W TYPICALLINEAPPEARANCE K 3 ASSlGbit 4E ONA SllPERSET4 DN IFiD TxD I POWER Figure 14 I DATASET 1101 Cartridge Showing Connectors and Indicators 126 144 Revision 0 9109 096 l 26 NA Issue 1 ...

Page 1155: ... DATASHELF 9100 connects to the PABX through a 2 pair cable each card slot is assigned one of these pairs Figure 14 3 shows a DATASET I 102 Dual Rack Mounted card The card measures 254 mm x 190 mm 10 in x 7 45 in Its primary function is to interface between a host computer and the PABX DATASET I 101 Cartridges or Standalone DATASET I 103 sets distributed throughout the complex access the DATASET I...

Page 1156: ...ng is defined in DATASHELF 9100 installation procedures e Install a DATASET 1102 Dual Rack Mounted card by plugging it into its assigned slot in the DATASHELF 9100 All LEDs except POWER I should flash five times indicating that the dataset has passed its self test If this does not happen the dataset is faulty and must be replaced The POWER 2 LED should be on continuously indicating connection to t...

Page 1157: ...owered on 2 Use an RS 232 break out box to verify that the device provides DTR If the device does not provide DTR select CDE option W 232 Force High for that device Figure 14 3 DATASET 1102 Dual Rack Mounted Card EEWO 9109 096 l 26 NA Issue 1 Revision 0 126 14 7 ...

Page 1158: ... the telephone set is then connected independently Figure 14 4 shows typical applications of a Standalone DATASET II 03 connected to a telephone set and a personal computer or terminal The DATASET II 03 case is 206 mm wide x 270 mm long x 35 mm high 8 1 in x 10 6 in x 1 4 in Controls Indicators and Connectors Its keys and LEDs are AnN key DISC key POWER LED includes SYNC to PABX information READY ...

Page 1159: ...nnect the modular telephone line cord data Tip and Ring to the jack of the Standalone DATASET 1103 marked LINE through the MDF to its DNI Line Card in the PABX Plug the power supply into an ac outlet and its cord into the power socket on the Standalone DATASET II 03 All LEDs except POWER should flash 5 times indicating that the dataset has passed its self test If this does not happen the dataset i...

Page 1160: ...NE TERMMLOFi PC STANDARDKLEPWNE OR SUPEI S X OR SWEt7SET4m TEL EPHONE 9X 20 DIGWL PABX Rh4lNUORPC DATA ErllW SMNDALONE STANDARD TELEPHONEOR SuPmsET3m OR SUPERLZ TELEF HONE Figure 14 4 Typical Standalone DATASET 1103 Applications 126 14 10 Revision 0 9109 096 l 26 NA Issue 1 ...

Page 1161: ... destination Figure 14 5 is a block diagram of the DATASET I 100 series The LEDs and keys which interface the DATASET I 100 series to the user connect to the microprocessor The external random access memory HAM provides buffering for error correction and speed conversion as well as improving flow control through the DATASET I 100 series Error correction is by retransmitting frames in which errors ...

Page 1162: ...ND LEDs Al TN key DISC key POWER LED includes SYNC to system information READY LED includes RxD traffic information DEVICE DTR LED includes TxD information 126 14 12 Signal RTS CTS DSR DCD DTR RI Table 14 2 Connector Pin Assignment Table Designation frame ground transmit data receive data ready to send clear to send dataset ready signal ground data carrier detect data terminal ready ring indicator...

Page 1163: ...can be connected serially to the remaining Ktink connection 4 Connect FIS 232 cable between the MU Data Module and the Device LED should peripheral device be on see note 1 Notes 1 When the RS 232 connector is attached the DEVICE LED should be on unless the devfce is an auto answer device and defined as such in CDE usually only destination devices such as host computers are auto answer If the devic...

Page 1164: ...eripheral Devices DISCONNECT COVER AllENTlON NOTTO EEJlR4OVED MUdi B F 2 POWER MiLhkA CONNECTOR EEW Figure 14 6 MiLink Data Module Connectors and Indicators 126 14 14 Revision 0 9109 096 l 26 NA Issue 1 ...

Page 1165: ...et Circuitry within the dataset converts this to the required dc voltages The digital telephone set voice operation receives its power from the PABX whether or not the DATASET 1101 Cartridge power supply is plugged in However if the power supply is not plugged in DATASET 1101 Cartridge operation is not possible The DATASET 1102 Dual Rack Mounted card receives its power from a power supply which is...

Page 1166: ... 126 14 16 Revision 0 9109 096 l 26 NA Issue 1 Peripheral Devices ...

Page 1167: ...ps D channel for control communications between the set and the PABX Only one B channel is used with the DATASET 2100 Series The Standalone DATASET 2103 interfaces peripheral devices to the PABX while the Rack Mounted DATASET 2102 usually interfaces a host computer to the PABX Environmental Specifications Operating Environment Ambient Temperature 4 to 49O C 39 2 to 120 P Ambient Humidity 10 to 90 ...

Page 1168: ...DCD DB DD n a DTR RI CH DA CN Designation frame ground transmit data receive data request to send clear to send data set ready signal ground data carrier detect SCT SCR remote digital loopback data terminal ready ring indicator data signal rate selector XCLK analog loopback Direction from dataset to dataset from dataset to dataset to dataset to dataset to dataset to dataset from dataset from datas...

Page 1169: ...nel The rate conversion is done by transmitting HDLC flags during B channel idle time Received frames are depacketized and transmitted to the attached device in HDLC format at the W 232 interface synchronous clock rate Asynchronous Operation j5 4 The DATASET 2100 Series can operate in asynchronous mode in simplex half duplex or full duplex modes Once the communications are established between data...

Page 1170: ... from the DCE device s SCR The dataset s receive clock SCR to the DTE is extracted from the data received from the far end device by the Phase Locked Loop PLL circuit within the dataset Transmit and Receive External When the DATASET 2100 Series is operating in DTE mode the Transmit and Receive External clocks are derived from the attached DCE device The external transmit clock is received from the...

Page 1171: ...El DATASEr 2100 Series Description Table 15 I DATASET 2100 Dip Switch Settings Page 1 of 2 9109 096 l 26 NA Issue 1 Revision 0 126 1 5 5 ...

Page 1172: ...e between a host computer and the PABX Standalone DATASET 2103s distributed throughout the building access the Rack Mounted DATASET 2102s through the PABX The Rack Mounted DATASET 2102 is installed in a DATASHELF 9100 within a DATACABINET 9000 which is usually located within a computer room A Rack Mounted DATASET 2102 has LEDs on its front panel but no switches or keys for manual operation Each Ra...

Page 1173: ...m DATASET 2100 Series Description Figure 15 I Rack Mounted DATASET 2102 9109 096 l 26 NA Issue 1 Revision 0 126 15 7 ...

Page 1174: ... no connection 3 frame ground 4 signal ground 5 Tl ac input 6 T2 ac input 7 T2 ac input 8 Tl ac input 9 signal ground 10 frame ground 11 no connection 12 data Ring The Ml MlC RJ 11 modular connector pinouts are as follows Pin Signal I no connection 2 modem Ml 3 no connection 4 no connection 5 modem MIC 6 no connection Installation Any connection of this set to an off premise application an out of ...

Page 1175: ...ost com puters are auto answer If the device is not auto answer and the DEVICE LED does not come on make sure the device is powered on and then use an RS 232 break ut box to verify that the device provides DTR If the device does not provide DTR select CDE option IRS 232 Force High for that device Install Modem Pooling Rack Mounted DATASET2102 Notes 1 A modem pool allows a user with a terminal at t...

Page 1176: ...anel to the modular jack on the dataset 126 15 10 Comments 4free standing metal cabinet that an hold up to three datashelves md a modem interconnect panel Described in section 17 9 of this ractice rhe left side of the shelf holds up to I6 datasets The right side of the shelf holds an integral power xrpply It connects to the PABX hrough a 2 5 pair cable Described in section 18 of this ractice ach r...

Page 1177: ...witch 1 to DOWN Set PBX Operation PO not set the other switches Comments The 25 pair cable from the DATASHELF 9100 the datasets connects to the assibned digital line ports The 25 pair cable from the modem interconnect panel the modems connects to the assigned ONS line ports See Table 15 l Page 2of 2 MODIN w II To 26 PAIR cABl Ew slmPJ To DmlTAl UU2W FROM MDD2M TO DATA2Ef Figure 15 2 Modem Pooling ...

Page 1178: ...BX by a single twisted pair the telephone set is connected independently Figure 15 3 shows typical applications of a Standalone DATASEr 2103 connected to a telephone set and a personal computer or terminal twhile Figure 15 4 shows a Standalone DATASEr 2103 The DATASm 2103 base is 206 mm wide x 270 mm long x 35 mm high 8 1 in x 10 6 x I 4 in Controls Indicators and Connectors The keys and LEDs of a...

Page 1179: ...rp and Ring wiring arrangement is connect the telephone set through a two wire connection via the MDF to its ONS or COV line card connect the modular line cord data TIP and Ring to the jack of the Standalone DATASEr 2103 marked LINE through the MDF to its Digital Line Card in the PABX 6 Plug the power supply into an ac outlet and its cord into the power socket on the Standa lone DATASK 2103 All LE...

Page 1180: ... TWlSTEDPAJR v 1 STANDARDTELEPHONE OR SUPEf SEr3m OR SUPERSET4m TELEPHONE I PABX TERMINALOR PC DATASET 2103 1 STANDARD TELEPHONEOR suPERsET3m OR SUPERSET4m TELEPHONE Figure 154 Typical Standalone DATASET 2103 Applications 126 15 14 Revision 0 9109 096 l 26 NA Issue 1 ...

Page 1181: ...h as a computer in another city The terminal sends data information to datasets and a modem The modem converts the data information from the terminal into voice information This voice information goes to an ONS line port on the SX 200 DIGITAL PABX and then to a trunk on the public switched network The dataset associated with a digital line card the modem and ONS port together make up a pooled mode...

Page 1182: ... Up 6 Plug in the dataset and modem Chart 15 2 Install Modem Pooling Standalone DATASET 2103 Actlon Comments See Chart 1 5 1 The dataset fits under the telephone on the desktop The dataset is shown in Figure 15 4 Shown in Figure 15 5 The modem lTp and Ring leads pass through the DATASW 2103 red and green leads directly to an ONS line card The Ml and MIC leads from the DATASEr 2103 go to the modem ...

Page 1183: ...sic blocks as shown in Figure 15 6 The microcontroller is the central processor for the dataset it contains two timers the BAUD rate generator the Universal Asynchronous Receiver Transmitter UART and the system High level Data Link Control HDLC The switches on the data set interface directly to the microcontroller this way the firmware can override the switch settings 9109 096 126 NA Issue 1 Revis...

Page 1184: ...vers and receivers that buffer the signal lines It also contains a loopback circuit which can connect together transmit data from the microcontroller to receive data to the microcontroller RxD to TxD for self testing functions The Power Supply receives unregulated ac voltage and rectifies it to become I 2 vdc unregulated 12 vdc unregulated and 5 vdc regulated for logic circuits Power Supplies 15 1...

Page 1185: ...ET 2100 Series Description C Fl 0 C 0 N T R 0 L L E R I A D DMC INIEFIFACE MAsrER CWCK PHASE If LOOPAND b CLOCK Figure 156 Typical DATASET 2100 Series Block Diagram 9109 096 126 NA Issue 1 Revision 0 126 15 19 ...

Page 1186: ...126 15 20 Revision 0 9109 096 l 26 NA Issue 1 Peripheral Devices ...

Page 1187: ...is implies that hardware flow control ofthe dataset and incoming modem calls are mutually exclusive The flow control options available through CDE are l XON XOFF l CTS The dataset flow controls the attached device by dropping CTS the device cannot flow control the dataset l None l Pin 25 High CTS The attached device flow controls the dataset by raising Pin 25 the dataset flow controls the device b...

Page 1188: ...e Pin 11 For Flow Control TO PRINTER TO DATASET Chassis Gnd I 1 Chassis Gnd TxD 2 2 TxD RxD 3 3 RxD RTS 4 4 RTS CTS 5 5 CTS DSR 6 6 DSR Signal Gnd 7 7 Signal Gnd DCD 8 8 DCD II DTR 20 25 HW Flow Control RI In 20 DTR Connecting Printers That Use RS 232 Cable Pin 20 DlR For Flow Control TO PRINTER TO DATASEr Chassis Gnd I I Chassis Gnd TxD 2 2 TxD FkD 3 3 RxD RTS 4 4 RTS CTS 5 5 CTS DSR 6 6 DSR Sign...

Page 1189: ...lled in the DATACABINET 9000 Figure 17 I shows the front view of the cabinet with the door open and a configuration of three DATASHELF 9100 assemblies and a Modem Interconnect Panel Figure 17 2 shows a rearview of the cabinet interiorwith cables installed Each shelf also has a 26 pair connectorized cable which connects to the PABX MDF and one ac power cord The cabinet is mounted on four casters Th...

Page 1190: ... Devices 0 l9 0 0 0 8 DATASEr1iCa SEPJES OR DATASErZVX SEF4E S OR DATA SEr 2m SEMES I r 0 MODEM IMEROONNM PANEL DATASHELF QlDl 126 17 2 Figure 17 I DATACABINET 9000 Front View Revision 0 9109 096 l 26 NA Issue 1 ...

Page 1191: ...ription SHELF PaNEi CORDS DtSTRiBUtlON PANEL SIGNAL CABLES CABLEENTRY SLOTSAND covERs POWER DlShBUllON 25 PAIRsffirw UNm PANEL CABLES EECQ31 Figure 17 2 DATACABINET 9000 Rear View 9109 096 l 26 NA Issue 1 Revision 0 126 17 3 ...

Page 1192: ...terconnect Panel is shown in Figure 2 l Equipment within the DATACABINET 9000 is to be powered only from the internal ac distribution panel No external ac line cords are to be brought into the cabinet The DATACABINET 9000 must always have the fan unit installed in the bottom of the cabinet Table 17 I lists the possible configurations and equipment quantities which are available for a DATACABINET 9...

Page 1193: ...atacabinet 9000 Notes 1 Each card slot not equipped with a dataset must be equipped with a filler plate pn MT1 63 to maintain correct flow of cooling air within the shelves filler plates are not required in the top shelf of any installed configuration 9109496 l 26 NA Issue 1 Revision 0 126 1745 ...

Page 1194: ...Peripheral Devices CABINN SIDE ML 0 0 0 0 0 0 cl 0 CARDFILEFi4lL I II 0 Figure W 3 Installation of Cardfile Rail 126 17 6 Revision 0 aO9 096 126 NA issue 1 ...

Page 1195: ...Q DATACABlNl3 9000 Description IlTl 42loI II IWill DATBXSINR mCQ SIDE RAIL DATASHELF 9190 GRO DWIRE I Figure 17 4 Connection of Shelf Ground Wire 9109 X 96 126 NA Issue 1 Revision 0 126 17 7 ...

Page 1196: ... 126 17 6 Revision 0 9109 096 12SNA Issue 1 ...

Page 1197: ...connects Tip Ring pairs through the backplane to the PABX Figure 18 l shows a front view of the DATASHELF 9100 The shelf the backplane and the shelf power supply are one integral unit The power supply provides 9 vat to each card connector The power cord from the ac distribution panel plugs into the back of the shelf directly behind the power supply The dataset edge connectors which plug into the s...

Page 1198: ...F SWlTCH FOWER SUPPLY Figure 19 I Front View of the DATASHELF 9100 PRIMARY NF UTFL E POWERCORD CONNECTOR Figure 18 2 Backplane and Connectors of the DATASHELF 9100 126 16 2 Revision 0 91 og cm 126 NA Issue 1 ...

Page 1199: ...DATACABINET 9000 Notes 1 Each card slot not equipped with a dataset must be equipped with a filler plate pn MT1 63 to maintain correct flow of cooling air within the shelves filler plates are not required in the top shelf of any installed comiguration 9109 096 l 26 NA Issue 1 Revision 0 126 16 3 ...

Page 1200: ...126 16 4 Revision 0 9109 096 l 26 NA issue 1 ...

Page 1201: ...ons to a Modem Interconnect Panel The Modem Interconnect Panel is designed and approved only for installation in the Mite1 DATACABINET 9000 Connections The RJ II modular jacks FROM MODEM and TO DATASET are connected together in pairs pin 2 to pin 2 and pin 5 to pin 5 The FROM MODEM RJ 1 I modular connector voice tip pin 3 and voice ring pin 4 are connected to the 25 pair cable connector pins as li...

Page 1202: ...existing DATASHELF 9100 or Modem Interconnect Panel Refer to Figure 17 3 The Modem Interconnect Panel s must always be installed immediately above the DATASHELF 9100 to maintain correct flow of cooling air 4 Place the Modem Interconnect Panel onto the cardfile rails and fasten to the front cabinet side rails with the screws provided 5 Run the cable groups through the cable entry slots Form each ca...

Page 1203: ...Panel Chart 19 I Install a Modem Interconnect Panel Into a DATACABINET 9000 continued to the PHONE jack of the Rack Mounted rd to the RJ 11 modular jack labeled TO Page 2 of 2 9109 096 l 26 NA Issue 1 Revision 0 126 19 3 ...

Page 1204: ...126 19 4 Revision 0 9109 096 126 NA Issue 1 Peripheral Devices ...

Page 1205: ... 1000 Attendant Console must be followed for proper operation of the device Maximum loop length twisted pair 24 or 26 AWG see Table Maximum length of quad cable 22 AWG 50 m 160 ft Modular Line Cord 3 m loft PABX MDF IDF Modular Connector Telephone Module or Console 24 or 26 AWG twisted pair cable see Table 50 m maximum 22 AWG quad Mzd lar maximum Table A l Maxlmum Loop Lengths for Peripheral Devic...

Page 1206: ...th Without Bridge Tap 1000 m 1000 m 1000 m 1000 m 2000 m 2000 m 2000 m 2000 m 1000 m With Bridge Tap 1000 m 1000 m 1OOOm 1000 m 1000 m 1000 m 1000 m 1000 m 1000 m Page 2 of 2 1 Table A 2 Loop Lengths for SUPERSETTelephones I Card Type 1 Wire Gauge AWG 1 Loop Length I COV line card SUPERSET line card I 640 m 2750 ft 1 I 610 m 2000 ft 1 I 470 m 1550 ft 1 Digital Line Card I 24 I 1006 m 3300 ft 1 1 1...

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