Mitel NETLINK e340 Page 3 User Manual Download

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Table of Contents

ABLE

ONTENTS

About your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Wireless Telephone Line Select Key Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Adjusting Handset Receiver Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

For Users on Resilient 3300 ICP Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Make a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Speed Call - System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Speed Call Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Speed Call - Personal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Conference Split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Add Held . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Call Forward - Cancel All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Call Forward - Follow Me - End Chaining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Call Forward - Forced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Call Forward - Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Messaging - Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Messaging - Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using Advanced Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Attendant Call Hold - Remote Retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Call Tagging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Flash Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Record a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Group Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Hot Desking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Summary of Contents for NETLINK e340

Page 1: ...NETLINK e340 USERS GUIDE ...

Page 2: ...changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation Trademarks sample for template only Mitel and SUPERSET are trademarks of Mitel Networks Corporation Windows and Microsoft are trademarks of Microsoft Corporation Adobe Acrobat Reader is a registered tradema...

Page 3: ...Personal 10 Call Handling 11 Hold 11 Transfer 11 Conference 12 Conference Split 12 Add Held 12 Swap 12 Call Forward 13 Call Forward Cancel All 14 Call Forward Follow Me End Chaining 14 Call Forward Forced 14 Call Forward Override 14 Messaging Advisory 15 Messaging Callback 15 Using Advanced Features 17 Account Codes 17 Attendant Call Hold Remote Retrieve 17 Call Tagging 17 Call Park 18 Call Pickup...

Page 4: ...Netlink e340 Users Guide 4 Logon 23 Logoff 23 ...

Page 5: ...y of the handsets as shortcut keys Figure 1 SpectraLink NetLink e340 Line Select key 1 is pre assigned to the Prime Line The other 13 line select keys need to be programmed in the 3300 ICP as line appearances or features Adjusting Handset Receiver Volume To adjust the receiver volume While in a call press the Up or Down button on the side of the handset see Figure 1 SpectraLink NetLink e340 on pag...

Page 6: ...ss to exit the list of line appearances To access a line appearance 1 Press to go off hook 2 While off hook press the LINE key to view the shortcut keys and the assigned extensions for the line appearances There are nine possible line appearances which correspond to the nine line indicators across the top of the handset display When a line is in use the indicator changes to the line number and a p...

Page 7: ...e FCN Function key A menu of features is displayed 3 Press the shortcut key or use the Up and Down buttons to highlight the feature then press the Select button To access a line 1 Press 2 Press the LINE key then use the Up and Down buttons to highlight the line 3 Press Select ...

Page 8: ...p You can mute the ringing of an incoming call by pressing MENU FCN LINE or any of the softkeys Headset Operation To answer call when a headset is connected Press any key other than or a softkey To end a call Press Phonebook To use Phonebook 1 Press MENU 2 Press Supr 3 Press Yes 4 Enter the name of the desired party 5 Press Lkup 6 If no match exists edit the original entry 7 If the name is not uni...

Page 9: ...al the Speed Call number Speed Call Keys To dial a Speed Call number 1 Press 2 Press FCN then press the shortcut key of the desired speed call number To store a Speed Call number 1 Press MENU 2 Press Supr 3 Press No until Personal Keys appears 4 Press Yes 5 Press FCN 6 Press the Down button on the left side of the handset to highlight an UNUSED KEY 7 Press the Select button left side of the set mi...

Page 10: ...er cycling the phone you cause it to update the phone menu with the correct speed call labels Speed Call Personal To dial a Speed Call number 1 Press 2 Dial the Personal Speed Call Invoke feature access code 3 Enter a personal speed call index number To store a Speed Call number 1 Press 2 Dial the Personal Speed Call Store feature access code 3 Enter a two digit personal speed call index number fr...

Page 11: ...trieve feature access code and the number of the station that placed the call on Hold Transfer To Transfer an active call 1 Press FCN then press 1 2 Dial the number of the third party 3 Do one of the following To complete the Transfer press To announce the Transfer wait for an answer consult and press Rels You can talk to individual parties by pressing Trad To retrieve the call press FCN then pres...

Page 12: ...riginal party Press Spli Add Held To move a call on Hold to another line appearance 1 Press LINE then press the shortcut key of the available line appearance 2 Press Addh 3 Press LINE then press the shortcut key of the flashing line appearance To add a call on Hold to an existing conversation or Conference 1 Press Addh 2 Press LINE then press the shortcut key of the flashing line appearance Swap T...

Page 13: ...Press Pgm 9 Do one of the following Dial the destination number For Call Forward I Am Here dial your extension number 10 Press Save 11 Press To turn Call Forward on or off once it has been set up 1 Press MENU 2 Press Supr 3 Press No until Call Forwarding appears 4 Press Yes 5 Press Next until the type of Call Forward appears 6 Press Revw 7 Press Chng 8 Do one of the following To turn Call Forward ...

Page 14: ...y the destination number 1 Press 2 Dial the Call Forwarding End Chaining feature access code 3 Press To cancel Call Forward Follow Me End Chaining 1 Press 2 Dial the Cancel Call Forwarding End Chaining feature access code 3 Press Call Forward Forced To use Call Forward Forced when the set is ringing Press Fwd Call Forward Override To use Call Forward Override 1 Press 2 Dial the Call Forward Overri...

Page 15: ...s Yes 5 Press TnOf Messaging Callback To leave a message waiting indication on a telephone when you hear busy or ringback tone Press FCN then press 3 To respond to a message waiting condition on your telephone 1 Press 2 Press FCN then press 3 3 If a password is required enter your password and press Entr 4 Do one of the following To call the message sender press Call To delete the message press Er...

Page 16: ...o until Set Password appears 4 Press Yes 5 Do one of the following To set a password enter the password To change or clear your password enter your current password 6 Press Entr 7 If you are changing or clearing your password do one of the following To change your password enter your new password and press Entr To clear your password enter 0 8 Enter your new password again If you are clearing your...

Page 17: ... digits 4 If required do one of the following To submit the Account Code press To cancel press 5 Press FCN then press 1 Attendant Call Hold Remote Retrieve To retrieve a call on Hold by the attendant 1 Press 2 Dial the Attendant Call Hold Remote Retrieve feature access code 3 Dial the Console ID and the Hold Slot number Call Tagging To program a Tag Call feature key 1 Press 2 Press Supr then press...

Page 18: ...iting do one of the following If automatic paging is enabled announce the call and the park retrieve digits shown on the display If automatic paging is disabled dial the required paging access code and then an nounce the call and the park retrieve digits shown on the display To retrieve a parked call 1 Press 2 Dial the Call Park Retrieve feature access code followed by the directory number the cal...

Page 19: ...request a Callback when you reach a busy or unanswered station 1 Press FCN 2 Press the Clbk 3 Press Select or Dial the Callback Setup feature access code To answer a Callback when you hear three short ring bursts Press To cancel a Callback 1 Press 2 Dial the Callback Cancel Individual feature access code 3 Dial the number of the called station 4 Press To cancel all Callbacks 1 Press 2 Dial the Cal...

Page 20: ... No until Do Not Disturb appears 4 Press TnOn or TnOf To activate Do Not Disturb from a remote station 1 Press 2 Dial the Do Not Disturb Remote feature access code 3 Dial the number of the station to which Do Not Disturb is to apply 4 Press To de activate Do Not Disturb from a remote station 1 Press 2 Dial the Do Not Disturb Cancel Remote feature access code 3 Dial the number of the station with D...

Page 21: ...ng and enter the new time To cancel the Reminder press Clr To exit without canceling the Reminder press Supr Night Service To view and or change the mode of service on a local node 1 Press Supr 2 Press No until Night Service appears 3 Press Yes 4 Do one of the following To exit without making any changes press Supr To change the mode of service press Chng press No until the desired alternative app...

Page 22: ...a Group Page 1 Press 2 Dial the Direct Page feature access code 3 Do one of the following To page your prime page group press To page a specific page group dial the page group directory number To respond to a Group Page by using Meet Me Answer 1 press 2 Dial the Meet Me Answer Feature Access code or 3 Press Meet Me Answer MMA 4 Do one of the following To respond to a page from your prime page grou...

Page 23: ...orwarding setup and line appearances Any changes you make to the phone while you are logged in for example adding a speed dial are saved to your personal profile Logging in activates your profile on any phone that supports Hot Desking Logon 1 Press either HotD no user or Logo current user 2 Press Logi If prompted to log out the current user press Conf 3 Enter your Hot Desk User Extension Number 4 ...

Page 24: ...Netlink e340 Users Guide 24 ...

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