Mitel MiVoice Office 400 Installation Manual Download Page 1

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MIVOICE OFFICE 400

APPLICATIONS CARD CPU2-S

VERSION R4.0

INSTALLATION GUIDE

syd-0620_en / 1.1 – R4.0 – © 01.2016

Summary of Contents for MiVoice Office 400

Page 1: ...MIVOICE OFFICE 400 APPLICATIONS CARD CPU2 S VERSION R4 0 INSTALLATION GUIDE syd 0620_en 1 1 R4 0 01 2016 ...

Page 2: ...tronic or mechanical for any purpose without written permission from Mitel Networks Corporation TRADEMARKS The trademarks service marks logos and graphics collectively Trademarks appearing on Mitel s Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation MNC or its subsidiaries collectively Mitel or others Use of the Trademarks is prohibited ...

Page 3: ...s card 17 Configuring the fax server 20 Operation and Maintenance 24 Switch applications card on and off 24 Changing the IP Addressing 24 Updating system software 25 Replacing an applications card 27 Reset applications card to factory settings 28 Making enhancements with the customer s own applications 30 Enhancing the applications card at the customer 31 Using the applications card as an independ...

Page 4: ...ss to the cloud With a combined turnover of over 1 billion USD annually and 60 million cus tomers globally Mitel is the market leader in western Europe and a major player on the corporate communications market Further information is availa ble at www mitel com Product information The MiVoice Office 400 communication solution MiVoice Office 400 is an open modular and comprehensive communication sol...

Page 5: ...d mouse and monitor this option is not meant The Windows Embedded Standard 7 operating system is installed on the ap plications card in addition to the following MiVoice Office 400 applications MiVoice Office 400 OIP the MiVoice Office 400 application server with inte grated call centre CTI and operator applications and central contact data management Mitel 400 CCS an application for the statistic...

Page 6: ...proval For more informa tion please contact our legal department at legal mitel com A list of globally registered trademarks of Mitel Networks Corporation is available on this web site http www mitel com trademarks Usage of third party software MiVoice Office 400 products comprise or are partially based on third party software products The licence information for these third party products is list...

Page 7: ...nce with the guidelines stipulated under current legislation MiVoice Office 400 products are disassembled exclusively using detachable screwed connections Safety Information Reference to hazards Hazard warnings are affixed whenever there is a risk that improper handling may put people at risk or cause damage to the MiVoice Office 400 product Please take note of these warnings and follow them at al...

Page 8: ...t in applications card by interrupting the power supply Security precautions on the IP network As per default the Windows firewall is switched on and the integrated security software Windows Defender is switched off If you wish to add additional security to your applications card you may inte grate it in your IT security concept and use external security devices like fire walls However Mitel decli...

Page 9: ... to download the latest version of this docu ment https pbxweb aastra com doc_finder DocFinder syd 0620_en pdf get DNR syd 0620 General highlighting Special symbols for additional information and document references Note Failure to observe information identified in this way can lead to equipment faults or malfunctions or affect the performance of the system Tip Additional information on the handli...

Page 10: ...ow are in addition to other rights and remedies to which you may be entitled under a law in relation to the products In addition to all rights and remedies to which you may be entitled under the Competition and Consumer Act 2010 Commonwealth and any other relevant legislation Mitel warrants this product against defects and malfunctions in ac cordance with Mitel s authorized written functional spec...

Page 11: ...her than those conferred by a law whose application can not be excluded restricted or modified Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail ...

Page 12: ...and shipping instructions contact Limitation of liability 1 1 To the extent permitted by law and subject to clause 1 2 below the liability of Mitel to you for any non compliance with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or services whether for tort including negligence statute custom law or on any other basis is limited to a in the case o...

Page 13: ...the communication server subnet 3 Make sure that the communication server is deactivated 4 Unscrew the screw on the larger dummy cover in slot 2 and remove the cover by pulling the screw 5 Remove the plastic cover of the narrow dummy cover in slot 2 To do so in sert a screwdriver at an angle from below to release the snap in mecha nism on the plastic cover 6 Unscrew the screw on the narrow dummy c...

Page 14: ...shbutton on the card 6 Starting the applications card is similar to starting a computer and may take a while The On Off push button LED turns green after the booting process On the WebAdmin menu tree on the uppermost level after the Configura tion menu the Multimedia menu is displayed Note concerning the hard disc LED If the applications card is switched on the HDD LED lights during an access to t...

Page 15: ...e then use the file dialogue box on your data carrier to find and select the licence file 5 Click Apply to upload the licence data and exit the set up wizard OIP licence data upload might take a while since OIP will be restarted The applications card applications are now upgraded and ready for configu ration Note The new password should not be the standard password pass word Accessing the applicat...

Page 16: ...6 Applications Card CPU2 S syd 0620 1 1 R4 0 01 2016 Power indicators and connectors Orange Power supply turned on Green Application server in operation or starting shutting down Connection for input or output devices for support staff ...

Page 17: ...ted other communica tion servers on your subnet You can see all the IP addresses of detected communication servers under Communication servers in subnet Select the IP address of the correct communication server and click the but ton to apply it Communication servers in subnet List of the IP addresses of all detected communications servers on the subnet To use any of the IP addresses click the butt...

Page 18: ...ther you have assigned each user the required CTI appli cations in the communication server user configuration Parameter Explanation Device Name of the network adapter integrated on the applications card read only MAC address MAC address of the network adapter integrated on the applications card read only DHCP enabled DHCP is enabled default value IP address Subnet mask IP address and subnet mask ...

Page 19: ...copy backup data to your data storage device with the Download function With the Restore function restore a specific backup from the applications card s file system and activate the configuration data contained therein You can delete a backup file from the applications card file system with the Delete function In Upload backup file you can choose from your data storage device a backup file which y...

Page 20: ...er settings Parameter Explanation Version display only Currently installed fax server version IP address and port dis play only The fax service IP address is identical to the applications card IP address The permanently assigned port is port 9060 Domain The standard domain name is fax local Please do not modify this if possi ble after installing the fax client application on the PCs However if nec...

Page 21: ... prefix and not in canonical format Example Prefix 0 is the default value for most European countries You enter a route prefix The prefix is added to the destination number and the routing takes place via the corresponding route The user or user application dials the destination number without an access prefix and not in canonical format Example Prefix 173 is the default route selection for route ...

Page 22: ... server setting 4 Check that the settings for the DDI interpretation are correct Configuration Routing Trunk group view Base number setting and DDI prefix setting 5 Check the user settings to make sure an e mail address is entered for all the intended destination users Configuration User view 6 Select a fax number for each intended destination user and assign each of them the cover page you want M...

Page 23: ...the communication server via an analogue net work interface proceed as follows 1 Follow the above instructions step by step 2 2 Assign the fax server as routing destination for the fax trunk group Config uration Call routing Trunk group view Routing destination Fax server setting 3 Enter as base number the entire external call numbers of the fax extension in canonical format Configuration Call rou...

Page 24: ... a computer and may take a while The On Off push button LED turns green after the boot ing process You can switch on or shut down the communication server and applications card individually or simultaneously via the integrated user interface You can restart or shut down the applications card via WebAdmin Mainte nance System reset view Warning Do not switch off a communication server with a built i...

Page 25: ...red Acknowledge this message and continue 5 Restart the communication server To do this navigate to the Maintenance System reset view and click on Restart 6 The communication server starts up with the new IP addressing Warning Always change the IP address on the applications card first Updating system software With the aid of the Microsoft update service and depending on your config urationin the ...

Page 26: ...nt and click the Download button The download is started You can monitor the progress under Download status After the download is completed the name of the update package is added to the Update packages ready for installation list 5 Select the desired update package from the list and check the version un der Details 6 Click the Install button to save the inputs A blue progress indicator is display...

Page 27: ...s may take a while 7 Check the software versions and install the update package by clicking the Install button Once the installation is completed the applications card is restarted and the Maintenance is displayed once again The new software is now active Replacing an applications card To replace an applications card proceed as follows 1 Shut down the installed applications card by pressing the on...

Page 28: ...ce view and click on the First start button You will be asked to enter the applications card password 3 Enter the current paasword and click the OK button The applications card will be reset to the delivery state and rebootet This takes a while 4 In WebAdmin navigate to the Multimedia view and set up the applications card again according to the instructions under Configuring the applications card ...

Page 29: ... and MiVoice Office 400 applications are installed again This takes approximately 30 minutes Warning The communication server must not be switched off during this process 6 Put the reset applications card back into operation according to these in structions Resetting a saved password on the applications card The current password on the applications card is saved on the communication server If the ...

Page 30: ... in dif ferent values Mitel only guarantees the scope of performance and functions for applications cards where no modifications have been made by the customer Support notes Please note the special provisions on support services In order for the support team to be able to help in the event of faults it re quires exact details of any changes made to the applications card and any applications instal...

Page 31: ...f all warranty claims Mitel accepts no warranty claims for malfunctions and limited functionality caused by applications installed by the customer Mitel accepts no warranty claims for malfunctions and limited functionality caused by modifications to the embedded operating system Please also note the Licence terms Windows Embedded Standard 7 syd 011 concerning the operation system Mitel accepts no ...

Page 32: ... de installation of individual components is not permitted You can use an operating system of your choice or the pre installed operat ing system You are responsible for any licensing issues when using a dif ferent operating system An image of the factory installation is located on a hidden partition so that the factory settings can be reset when necessary Avoid the repartitioning of the applicatio...

Page 33: ... the applications card or establish a remote desktop connection The IP address for the re mote desktop connection can be seen in WebAdmin in the Configuration IP network view IP address of the applications card setting 6 Log on with the user name Administrator and with the default password password 7 Deinstall the pre installed MiVoice Office 400 applications 8 Set up the server in accordance with...

Page 34: ...es 8 Installing client applications 19 Installing the applications card 13 IP network configuration 18 L Licensing 18 Limited Warranty Australia only 10 M Maintenance 24 Mitel 4 O OIP password 19 OIP user name 19 Operation 24 Operation notes 8 P Password 14 Product information 4 Purpose and function 4 R Reference to hazards 7 Replacing an applications card 27 Restricted warranty and support servic...

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