Mitel MIVOICE OFFICE 250, Installation And Administration Manual

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MiVoice Office 250 Installation and Administration Guide
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Software License Features
The following features require a software license.
•
Automatic Call Distribution (ACD) Hunt Groups : Automatic Call Distribution can be pro -
grammed to distribute hunt group calls to equalize call time or call count among the available
members. ACD can also provide call information records that can be processed by an external
device connected to a system serial port.
• Additional T1/E1/PRI Ports : This license determines how many additional Dual T1/E1/PRI
ports can be used on the system.
• Agent Help : With Agent Help, a phone user can request help from a supervisor while on a call.
The supervisor can then choose to monitor or join the call, or to reject the request.
• Analog Voice Mail Hunt Groups : A hunt group can be designated as an analog voice mail hunt
group to enable it to contain the multiple ports of an analog voice mail unit.
• Unified Voice Messaging Ports : This license determines how many Unified Voice Messaging
ports can be used on the system.
• Category A, B, C, D, E, and F Phones : These licenses determine the number of multi-protocol
and multimedia, multi-protocol touch screen phones that can operate on the system.
• Desktop Interface : Desktop Interface is an Open Architecture Interface (OAI) feature that allows
devices such as PC phones, operator consoles, ACD supervisors, and integrated contact man -
agement tools to be developed for the MiVoice Office 250.
• Dynamic Extension Express : This license determines whether the Dynamic Extension Express
software license is uploaded to the system.
• File-Base MOH Sources : T his license determines how many File-Based MOH sources can be
used on the system.
• IP Gateway Trunks : This license determines the number of IP gateway trunks that can be
connected to the system. When upgrading, IP Gateway Trunk licenses get converted to SIP
Trunks licenses.
• IP Networking : This license determines how many IP networking trunks can be used on the
system.
• Primary Rate Interface (PRI) : PRI is an Integrated Services Digital Network (ISDN) version of
a T1 circuit. A PRI circuit provides 23 bearer (B) channels and 1 data (D) channel (30B and 2D
in Europe) and can transmit data at up to 1.544 Mbps (2.048 Mbps in Europe). To use PRI on
the MiVoice Office 250, a T1M or T1M-2 module is required in addition to the license. The license
for this feature controls the number of PRI modules operate in the system.
• Remote Automatic Call Distribution (ACD) Hunt Groups : This license enables members of
ACD hunt groups to reside on different nodes. When using Agent IDs, each ID number must be
treated as existing throughout the network, so the same Agent ID numbers must be established
on all nodes on which hunt group members reside or log on. In order to use this feature, a
software license is required for both this feature and the Automatic Call Distribution Hunt Groups
for all nodes on which members reside or log on.