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MiVoice Office 250 Installation and Administration Guide

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DTMF Payload Type 101  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Combination of Inactivity Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Terminology Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Chapter 2: 

Document Overview

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Intended Audience  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Chapters in This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Mitel Reference Documents  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

MiVoice Office 250 Documents   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Peripheral Equipment Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Document Style Conventions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

British English and American English References  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
References to “Endpoints”   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Hazard Identification, Notices, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Hazard Identification Methods   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Other Notes   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Chapter 3: 

Product Description

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

System Description Changes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
System Evolution   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

MiVoice Office 250. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

MiVoice Office 250 Technology   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
MiVoice Office 250 Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Optional Processor Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Optional Processing Server   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Digital Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Digital Desktop Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Digital Endpoint Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Single-Line Adapter   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Data Port Modules   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Personal Computer Data Port Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Modem Data Port Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Summary of Contents for MIVOICE OFFICE 250

Page 1: ...MiVoice Office 250 INSTALLATION AND ADMINISTRATION GUIDE RELEASE 6 3 SP3 ...

Page 2: ...nical assistance in North America certified technicians may contact Mitel Networks Corporation Technical Support Department USA 1146 North Alma School Road Mesa AZ 85201 1 888 777 EASY 3279 Trademarks The trademarks service marks logos and graphics collectively Trademarks appearing on Mitel s Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corpora...

Page 3: ...MiVoice Office 250 v6 3 SP1 New Features 5 Improved OAI functionality to assist with 6900 SIP Phone Deployment 5 Other Updates 5 Security Updates 5 MiVoice Office 250 v6 3 New Features 6 CloudLink with MiVoice Office 250 6 Support of 6900 SIP phones with MiVO Application Suite 5 1 6 Administration Features when using SIP devices 6 Divert Accept UCD Calls when using SIP devices 6 SIP Reverse Transf...

Page 4: ...Wireless Phone Support 12 Discontinuation of support for CS platform 12 Other Enhancements 12 More Features in Release 6 2 12 MOH Music on Hold for parked destinations 12 Group Pickup Enhancement 12 Other Enhancements 13 MiVoice Office 250 Release 6 1 SP1 New Features 14 Multi Node Video Support 14 SIP Phone Group Password Alarm 14 MiVoice Office 250 Release 6 1 New Features 15 Product Re branding...

Page 5: ...rt Changes on 6 0 SP2 and later software 20 5000 CP v6 0 SP1 New Features and Enhancements 21 Mitel 5000 CP Engineering Guidelines 21 Mid Call Features 21 MBG SIP Services 21 Adding Local Dialing Prefixes 21 Database Programming Updates 21 5000 CP v6 0 New Features and Enhancements 22 Axxess Networking Support 22 Configuration Wizard 22 User Creation Wizard 22 Database Programming Enhancements 22 ...

Page 6: ...erican English References 31 References to Endpoints 31 Hazard Identification Notices and Notes 33 Hazard Identification Methods 33 Other Notes 33 Chapter 3 Product Description Chapter Overview 36 System Description Changes 36 System Evolution 36 MiVoice Office 250 38 MiVoice Office 250 Technology 38 MiVoice Office 250 Interfaces 39 Optional Processor Expansion Card 39 Optional Processing Server 3...

Page 7: ...ture Licensing 48 General 48 Number of Licenses 48 IP Phone Licensing 48 Phone Specific Licensing 49 Types of IP Phones 49 Phone License Activation Process 49 Digital Telephone Licensing 49 System Alarms for Insufficient Licensing 50 IP Resources 51 IP Resources Defined 51 Expanded System Capacity 51 Oversubscription 51 IP Device Resource Manager 52 Node IP Connection Group 52 Networking 53 Unifie...

Page 8: ... Frame MDF and Cabling 64 Cabling to Phones 65 Connections to the Public Network 65 Capacities 67 System Capacities 67 Licensing Capacities 71 Voice Message Storage Capacity 71 HX Controller 73 Chassis Description 73 Front Panel 73 Rear Panel 74 Processor Expansion Modules 75 HX Processor Module 75 16 Port Digital Desktop Module DDM 16 76 Door Relay Control 76 Support for Existing Expansion Module...

Page 9: ...haracteristics Physical PS 1 90 PS 1 BIOS Settings 90 PS 1 Connection Interfaces 91 Digital Expansion Interface 93 DEI Unit 93 Digital Endpoint Module 93 Eight Port Single Line Module Characteristics 93 Audio Saturation Limit for Single Line Ports 94 Auto NAT Detection and Digital Equipment 94 Software Version Requirements 94 Phones 94 System Resources with DEI 95 Cabling for DEI Digital Capabilit...

Page 10: ...ces 109 Support for 5610 Cordless Handset and IP DECT Stand 110 Softphones 110 Unified Communicator Advanced Embedded Softphone 110 8602 SoftPhone Application 111 Digital Telephones 111 8528 and 8568 111 Other Digital Telephones 113 Wireless Digital Telephones 114 Phone LED Flash Rates 114 Programmable Key Modules 115 Direct Station Select Busy Lamp Field Units 116 8416 Mini Direct Station Select ...

Page 11: ...hering the Necessary Tools and Supplies 134 Planning Station Locations 135 Gathering Optional Equipment 137 Unpacking the Equipment 138 Installing the HX Controller Base Server Chassis 139 Mounting the Chassis 140 Connecting the Power Source 141 Setting Up Power Fail Transfer Capability 142 Installing the Door Relay Control 142 Installing the CS Controller Chassis 144 Wall Mounting the Base Server...

Page 12: ...Modules between Network Nodes 163 Verifying and Securing Cable Connections 165 Setting Initial System Configuration 166 Using the LCD Panel 169 LCD Panel and Controls 169 Application Software and Security 170 Idle Display 170 Menus and Options 171 Network Menu 172 System Menu 173 Processing Server PS Menu 176 Additional System Messages 177 Troubleshooting 177 Flash Memory and Low Level Firmware Up...

Page 13: ... Cabling 209 Installation Summary 209 Running Cables to Phones 210 Terminating Cables at Digital Telephone Locations 211 Newer 8528 and 8568 Digital Telephones 211 Other Digital Telephones 211 Labeling Station Cable and Mapping Circuit Numbers 212 Unpacking the DEI Equipment 215 Installing DEI Hardware 216 Considerations 216 Installing Upgrading the DEI Chassis 217 Troubleshooting 218 Downgrading ...

Page 14: ...ine Messages 252 Removing System Voice Prompts and Phone Firmware 253 TFTP Server Configuration Example 253 Upgrading Compact Flash Type Memory 254 Installing Mitel 52xx 53xx IP Phones 258 Special Considerations for 52xx 53xx Phones 258 52xx 53xx Hardware Installation and Cabling Procedure 258 Wall Mounting Mitel 52xx 53xx Phones 260 Mitel 52xx 53xx Phone Installation Troubleshooting 261 Initial 5...

Page 15: ...es 292 Wall Mounting 8528 8568 Digital Telephones 294 Wall Mounting 8500 8520 8560 Digital Telephones 295 Wall Mounting Executive Professional Standard Associate Digital Telephones 298 Adjusting the Baseplate on Executive Professional Standard Associate Digital Telephones 298 Installing an Optional Headset on a Digital Telephone 299 Installing Single Line Phones 300 Single Line Modules 300 Single ...

Page 16: ...grade Process Troubleshooting 317 Installing System Administration Diagnostics 319 Restoring the Database 319 Expansion Scenarios 321 Upgrading Only Software 321 New USB Upgrade Option 322 Important Considerations 322 Expanding by Adding a PEC 1 323 Parts and Materials 323 Processes and Procedures 323 Expanding by Adding a PS 1 324 Parts and Materials 324 Processes and Procedures 325 PS 1 Licensin...

Page 17: ...play Phones 357 Connecting to Mitel 8520 or 8560 Phones 364 Attaching 6 Row and 50 Key DSS Units 364 Attaching a 12 Row DSS Unit 365 Installing a Single Line Handset Amplifier 367 Chapter 6 Reference Chapter Overview 370 Technical Support Contact Information 370 Replacement Parts 371 Parts Ordering Procedure 371 Rationale for Stocking Spare Parts 371 Parts and Part Numbers 371 Version 5 0 Parts 37...

Page 18: ...acter X in Off Node Extensions 399 Node Programming 400 Sample Node Programming 401 Node Programming Procedures 404 Local Node Number 404 Nodes 404 T1M or T1M 2 Modules 405 Node Trunk IP Connection Groups 405 Node Trunk Lists 405 Off Node Devices 405 Network Operation of System Features 406 Network Wide Alarms 412 Sending and Receiving Network Alarms 412 Clearing Network Alarms 412 Appendix B Netw...

Page 19: ...all Traversal 437 NAT Settings 438 Scenario 1 Recommended SIP Aware Firewall 438 Scenario 2 Recommended not SIP Aware Firewall 438 Scenario 3 Not Recommended 439 Near End NAT Firewall Configuration Recommendations 439 Firewall Configuration in MiVoice Office 250 Admin Web Portal 439 Security Updates 439 Supported Firewalls 440 Internal Session Initiation Protocol SIP 441 Port Usage and Protocols 4...

Page 20: ...l 453 Non NATed DMZ Configuration 456 Appendix C Open Source License Agreements Introduction 460 List of Licenses 460 Abbreviations 461 GNU Public License 462 Preamble 462 Terms and Conditions for Copying Distribution and Modification 463 No Warranty 466 GNU Lesser General Public License 467 Preamble 467 Terms and Conditions for Copying Distribution and Modification 468 No Warranty 474 Lighttpd 47...

Page 21: ... Telephones 500 8500 500 8520 500 8524 8525 8526 501 8528 502 8560 502 8568 503 Associate 504 Executive 505 Professional 506 Standard 507 SIP Phones 508 Analog Single Line Phones 509 Feature Access Using Single Line Phones 509 Ring Zones and Extended Ring Cadences 509 Off Premises Extensions OPX 510 IP Single Line Adaptor 510 Administrator Phones 511 Phone Physical Features 512 ...

Page 22: ... Answer Phone Flag 517 Feature Keys 518 Hot Keypad Keys vs SPCL Key Required for Feature Code Entry Flag 518 Keymaps 518 Phones and Button Locations 520 Standard Alternate Keymap Switching 520 Message Lamp 521 Speaker Buttons 521 Hold Buttons 521 Default Feature Buttons 521 Secondary Extension Appearances 521 Phone LED Indications 522 Red and Green LEDs 523 Headsets 523 Headset Power Saver Mode 52...

Page 23: ...43 Network Settings 543 ITP Mode Settings 546 Software Images 547 Trace Settings 548 Export and Import Devices 548 8690 Phone Programming 552 Windows CE NET Programming 8690 Phone Only 552 Running the 8690 Setup Wizard 552 Upgrading the 8690 553 Upgrade the 8690 Automatically 553 Upgrade the 8690 Manually 554 Reformatting the 8690 Flash File System 555 Installing the 8690 556 ...

Page 24: ...MiVoice Office 250 Installation and Administration Guide xxiv ...

Page 25: ...t c if the product is modified or altered unless expressly authorized in writing by Mitel d if the product is installed or used in combination or in assembly with products not supplied or authorized by Mitel and or which are not compatible with or are of inferior quality design or performance to Mitel supplied products so as to cause a diminution or degradation in functionality e if there is a fai...

Page 26: ...warranty of merchantability and the implied warranty of fitness for a particular purpose relating to use or performance of the product including its parts are hereby excluded and disclaimed In no event shall Mitel under any circumstances be liable for nor shall a purchaser directly or indirectly be entitled to any special consequential incidental indirect punitive or exemplary damages as a result ...

Page 27: ...owing disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the routines from the library being used are not cryptographic rel...

Page 28: ...ations Platform architecture and its associated server based applications are substantially secure against unauthorized access to the customer s data network via the telecommunications system Appropriate security measures include but are not limited to the proper implementation of user administrative accounts passwords firewalls Network Address Translation NAT access control lists virus protection...

Page 29: ...Chapter 1 MiVoice Office 250 New Features ...

Page 30: ...ffice 250 Features and Programming Guide and some are documented in their respectiveapplication sdocumentationset orhelpfiles Fordetailsoneachitem refertotheindicated pages document or help file Important Introductions and Discontinuations The CS platform is no longer supported Release 6 2 and later Unified Communicator Express was discontinued in May 2015 It is now removed from MiVoice Office 250...

Page 31: ...3 software release Improved Functionality Callback from Voice Mail feature can be used by SIP phones A Hunt Group Supervisor using a 6900 SIP Phone can now initiate Station Monitor Barge In and Steal Barge In and Steal features are available after activating Station Monitor on 6900 SIP Phone This enhancement requires MiVoice Office Application Suite Release 5 2 or later Security Updates New OpenSS...

Page 32: ...node devices to Hunt Groups or Ring in Destinations the device type IP Digital is renamed as IP Digital SIP 6900 to make it evident that this needs to be selected only for 6900 SIP Phones The default values for device type 6900 SIP phone are also suitable for the Phone Manager clients It is now renamed as 6900 Phone Manager SIP phone Security Updates MiVoice Office 250 is now GDPR compliant MiVO 2...

Page 33: ...VO250 will notify MiVO AppSuite via OAI Page zone numbers With improved OAI functionality 6900 phones can now select a Page Zone ID in Keymap profiles on MiVO AppSuite Other Updates AWP shows the 69xx SIP phone as separate device type in the Device General tab Security Updates New OpenSSL version 1 0 2n Meltdown Spectre The new Bios on PS 1 Dell R230 servers is supported GDPR documents are availab...

Page 34: ... conjunction with MiVO AppSuite 5 1 The 6900 SIP phone configuration is supported with a new 6900 SIP phone type that can be used instead of the generic SIP phone type The MiVoice Office 250 Rel 6 3 supports additional SIP extension and trunk features handset flags and security improvements Administration Features when using SIP devices The MiVoice Office 250 R6 3 allows SIPdevices to have Adminis...

Page 35: ... and instead display caller identification and name when the incoming call is ringing Alternate Lamp Indication on Phone PKM Keys Previously MiVoice Office 250 lamp indication used three flashing rhythms ringing quick hold from yourself moderate everything else slow A new system flag Use alternate key lamp indication for Phone status allows a clearer difference ringing slow hold from anyone modera...

Page 36: ...l including the ability to save and restore settings Firewall configuration options have been extended to include the PS 1 when equipped with the MiVoice Office 250 6 3 software release Discontinuation of UCX Unified Communicator Express Unified Communicator Express was discontinued in May 2015 It is now removed from MiVoice Office 250 R6 3 documentation ...

Page 37: ... operating systems It is a local privilege escalation bug that exploits a race condition in the implementation of the copy on write mechanism in the kernel s memory management subsystem The MiVoice Office 250 v6 2 SP2 has included a series of fixes to prevent the Dirty COW vulnerabilities from affecting the system New PS1 Hardware Server The R230 Server supports the MiVoice Office 250 PS1 software...

Page 38: ...tchdogmonitorsactivityofcallprocessing Ifcallprocessingdoesnot respondtothewatchdog every 30 seconds it will restart the MiVoice Office 250 system New Logs are in the cp_watchdog_observer_log txt file available in SysAdmin and Admin Web Portal AWP T1 E1 Refresh The FPGAcomponent on the Dual T1 E1 card had to be replaced The new card version is backward compatible to previous releases Release 6 2 S...

Page 39: ...up key can use the features transfer and reverse transfer to park and retrieve calls from destinations like Park Location 1 Therefore it is recommended to give simple numbers to such Phantom or Hunt Group destinations Assigning a Park Pickup key to a Hunt Group destination is an enhancement to the existing Group Pick up feature allowing Group Pick up using a single key press whilst also allowing f...

Page 40: ...gress with MiVoice Business and will then also be available for MiVoice Office 250 MiVoice 5624 Wireless Phone is Mitel s rebranding of the earlier certified Ascom i62 and is technically the same Mitel SIP Center of Excellence specifications 14 4940 00310 DISCONTINUATION OF SUPPORT FOR CS PLATFORM With Release 6 2 CS platform is not supported OTHER ENHANCEMENTS Security improvements for SSL connec...

Page 41: ...MiVoice Office 250 New Features 13 Other Enhancements MiVoice Office 250 Release 6 2 supports Exchange 2016 ...

Page 42: ...nsions via MBG Video calls across the network like any other desktop device SIP Phone Group Password Alarm MiVoice Office 250 Release 6 1 SP1 provides a new System Flag When enabled Alarm 149 will be generated each time a SIP Phone registers with the MiVoice Office 250 where the password used for the registration is either the same as the SIP Phone extension number or it is left empty The alarm is...

Page 43: ...R220 Both server types are capable of running the 32 bit Debian 4 0 based distribution with the MiVoice Office 250 components As of May 2014 Dell retired the R210 Server and replaced it with the PowerEdge R220 Server MiVoice Office 250 PS1 software runs on the Dell R220 Server Previous Name Current Name Mitel 5000 5000 CP Mitel 5000 Communications Platform MiVoice Office 250 Mitel Database Program...

Page 44: ...elephone hardware to eliminate the potential for obsolete parts with the new redesigned Digital Telephones No new features are added to the refreshed series of Digital Telephones To the end user there are no differences in the installation and operation between the refreshed Digital Telephones and the previous versions The refreshed MiVoice 8568 and 8528 Digital Telephones are supported on all Mit...

Page 45: ... Office 250 Database Programming to support BT CLIP When configuring a Loop Start trunk the Service Type options now include Bellcore FSK Caller ID and British Telecom FSK SIP ACD Agent Login SIP endpoints including a SIP DECT SIP Softphone and a Mitel Phone Manager Softphone to login in to and logout from an ACD queue is supported SIP phones can be added to a Basic or UCD Hunt Group member list C...

Page 46: ...ies affect various Unix based systems and are used to execute command lines and command scripts The 5000 CP v6 0 SP3 has included a series of fixes to prevent the Shellshock vulnerabilities from affecting the system New 6 2 0 6 IP phone Firmware 5000 CP v6 0 SP3 introduces a new IP firmware version 6 2 0 6 The 53xx series IP Phones will be upgraded to this version once the 5000 CP v6 0 SP3 is inst...

Page 47: ...tabase Programming a new flag Do Not Propagate Original Caller ID to P Asserted Identity was added The administrator can set this flag when the Dynamic Extension Express DEE feature is used and a DEE destination is reached via a SIP trunk and the Propagate Original Caller ID flag is enabled Do not use Out bound Username in REGISTER In Database Programming a new flag Do not use Out bound Username i...

Page 48: ...el 5000 v6 0 SP2 contains new firmware for the 5320e IP phones Apple IOS support via a Media Border Gateway connection to the Mitel 5000 CP Refer to the Media Border Gateway and IOS documentation for details Mitel Phone Manager formerly by Xarios UPS Monitoring Support Changes on 6 0 SP2 and later software Effective Release 6 0 SP2 monitoring capabilities for previously approved suppliers of UPS u...

Page 49: ... add the following dialing prefixes 0 for national calls in the UK and Australian markets 00 for international calls in the UK market 0011 for international calls in the Australian market This will allow the called party to redial the external number back successfully and it will allow incoming calls to match System Speed Dial numbers Database Programming Updates The following updates to Database ...

Page 50: ...nsions expansion modules IP phones voice processor options and a variety of features and devices User Creation Wizard The User Creation Wizard allows an administrator to create and edit individual users and their corresponding features and extensions from one area Database Programming Enhancements Database Programming has been enhanced in a number of areas The items below reflect the areas affecte...

Page 51: ...ssing Server to connect with the Base Server will display instead of the Connection Wizard This dialog will only be displayed when connecting to a Processing Server in online mode that is disconnected from the Base Server SIP Peer to Peer ASIP Peer can now be put into a Network Group that supports peer to peer audio The Peer to Peer P2P functionality enables the new SIP Peer devices to send and re...

Page 52: ...s programmed as a SIP device Details are included in the MiVoice Office 250 Features and Programming Guide UVM E Mail Sync with Gmail and Office 365 The UVM application provides integration and synchronization capabilities between an user s voice mailbox and their e mail client application and is referred to as E Mail Synchronization It currently has the ability to synchronize with e mail using IM...

Page 53: ...e overall corporate marketing strategy the following product terminology changes have been implemented in the v6 0 release The Database Operations menu is renamed Backup Operations System Administrative Accounts is renamed Maintenance Accounts The Administrative Web Session AWS is renamed the Administrative Web Portal AWP ...

Page 54: ...MiVoice Office 250 Installation and Administration Guide 26 ...

Page 55: ...Chapter 2 Document Overview ...

Page 56: ...phone system Usestandardized telecommunicationpractices procedures and troubleshooting methodswhen performing their work Possess the ability to effectively apply the principles of Internet Protocol IP telephony computer telephony CT Voice over IP VoIP including Quality of Service QoS Data networking Technology convergence Chapters in This Manual This manual includes the following chapters MiVoice ...

Page 57: ...ts Phones Mitel Reference Documents The following documents provide detailed information for installing programming and using the MiVoice Office 250 and peripheral equipment MiVoice Office 250 Documents MiVoice Office 250 Installation Manual part number 580 8000 MiVoice Office 250 Features and Programming Guide part number 580 8006 Mitel System Administration Diagnostics Guide part number 550 8125...

Page 58: ...018 System Equipment Grounding Guidelines part number 835 2845 System OAI Toolkit Specifications Manual part number 835 2615 Universal RS 232 Kit Instructions part number 828 1282 Voice Processing Diagnostics Manual part number 550 8019 VoIP Data Network Requirements part number 835 2885 VoIP Design Considerations Guidelines Practices part number 835 2976 Titles of applicable phone user guides app...

Page 59: ...runks to the LSM 2 or LSM 4 modules To turn the Diagnostics Mode on or off at an administrator phone the system administrator enters 9900 9100 in Europe However this document does not make a similar distinction between American English and British English spellings of common words Only American English spellings appear in this document For example the word analog is not also spelled analogue inasm...

Page 60: ...32 NOTE In this document and in the Database DB Programming application an endpoint or phone may also be called a station or extension if reference to the endpoint or phone and its environment are intended Or it may be called device in the most general sense ...

Page 61: ...elevant to the topic under discussion Other Notes Notes and Important messages provide supplemental information about the topic being discussed An IMPORTANTmessage contains information that requiresspecial attention related tothe topic A NOTE conveys supplemental information related to the topic WARNING Electrical Shock Disconnect the computer from all power sources before opening the cover and wo...

Page 62: ...MiVoice Office 250 Installation and Administration Guide 34 ...

Page 63: ...Chapter 3 Product Description ...

Page 64: ...al telephones When upgrading existing systems to v4 0 or later the AMC will convert the old DEI licensing model to the category E licensing model Each DEI license is converted to 48 category E licenses Note that SLAs attached to digital circuits do not require a license Due to these changes in licensing the IP Endpoints Enabled and System IP Endpoint Capacity values have been eliminated from the S...

Page 65: ...cription dynamic allocation of IP resources and Camp On capability a system can be programmed with more phones than it has IP resources available to support simultaneously For oversubscribed systems the Resource Reservation Tool allows you to reserve IP resources for essential functions such as Emergency 911 as well as other customer specified devices and phones ...

Page 66: ...aging and E Mail Synchronization Networking over IP Networking over T1 E1 spans Fax over IP FoIP T 38 MiVoice Office 250 to MiVoice Office 250 nodes only Compact flash type memory card for storing system applications customer database and voice mail messages USB flash drive for backing up voice mail Support for IP SIP Multi Protocol Wireless IP Multimedia Touch Screen digital and analog single lin...

Page 67: ...r An optional Processing Server available as both a physical device PS 1 and virtual applicane vPS 1 can be networked to the system to provide the additional call processing power needed for many larger installations See the MiVoice Office 250 Enginerring Guidelines for details on when a PS 1 vPS 1 might be needed With v2 1 or later the PS 1 supports 16 port Unified Voice Messaging previously call...

Page 68: ...to the module Note that the new DDM 16s are not subject to any of the voice channel trade offs that the original DEM 16s are subject to when used in two DEI or four DEI mode Digital Endpoint Module Each Digital Endpoint Module DEM 16 provides 16 circuits for connecting a variety of digital telephones including 8500 8520 8528 8560 8568 Executive Professional Standard Associate and Basic or Single L...

Page 69: ...r device supports serial data Personal Computer Data Port Module The PCDPM can be installed on Standard Associate Executive and Professional Display phones or on 8520 or 8560 phones to gain Off Hook Voice Announce OVHA receive capability or to install an optional Modem Data Port Module MDPM Modem Data Port Module The optional Modem Data Port Module MDPM can be installed on Standard Display Executi...

Page 70: ...A supplies IP func tionality for the system and communicates to the phones and gateways across 100Base T Ethernet The IPRA does not support legacy IP SoftPhones See page 376 for specific phone models 8602 Softphone Application 8602 application software is distributed separately from the sys tem software Performance and interoperability is equivalent to hard IP phones For details refer to the Model...

Page 71: ...ription 43 Single Line Phones In addition to the two circuits manufactured single line phones can be installed with IP SLA devices Single Line Adapters and four port and eight port Single Line Modules SLM 4s and 8s ...

Page 72: ... 5360 See the MBG Remote IP Phone Configuration Guide available on the Mitel eDocs website at http edocs mitel com for details on setting up these phones through a connected MBG See the Mitel Border Gateway Online Help and the Installation and Maintenance Guide both available on the Mitel eDocs webstie at http edocs mitel com for details about installing and configuring an MBG Both SIP devices and...

Page 73: ...mming Guide Compact Flash Licensing Information Starting with the v3 2 software release the system now supports Base Server chassis licensing through a serialized compact flash type card rather than through a USB key All featurescurrently licensableusing a USB keycan be made available for licensing using acompact flash type card The license file from the AMC can be associated with either medium bu...

Page 74: ...ey stores the essential components of the software licensing scheme Licensing Integrity The security mechanism whether it be a serialized compact flash type card or a USB key also ensures licensing integrity When a system detects removal of its security mechanism the system disables audio for subsequent calls When the audio is disabled the system posts applicable alarms to the LCD panel on the fro...

Page 75: ...t be purchased in order to use additional UVM ports Phone Model Specific Licensing All IP phones are licensed in accordance with three licensing categories Table 1 summarizes the categories and the phones requiring a license in each category Table 1 Phone License Categories License Category Phones Covered Category A Previously licensed as Advanced IP Phones 8600 without display in IP mode 8622 2 l...

Page 76: ...at can be enabled changes cannot be made directly in DB Programming The process to add software features involves purchasing the license building the licence from the AMC generating the license downloading it to the field PC and installing it in the system from the PC through DB Programming For complete procedural instructions refer to the MiVoice Office 250 Features and Programming Guide Number o...

Page 77: ...phonelicensesareloaded intosoftware thesystem bringsprogrammedbutunactivated phones online For detailed information about setting up IP phones for service see the Installation chapter and refer to the Programming chapter in the MiVoice Office 250 Features and Programming Guide When IP phones fail to come online the Message Print log identifies the excluded phone extensions At the same time Alarm 1...

Page 78: ...l telephones programmed in DB Programming without having appropriate IP phone or digital telephone licenses will trigger Alarm 127 and the phone will not come online Mitel recommends purchasing the appropriate phone license for each phone installed on the system For details refer to the MiVoice Office 250 Features and Programming Guide ...

Page 79: ...IP phones and G 729 for external IP phones Oversubscription Oversubscription allows you to program more phones than there are IP resources available on the MiVoice Office 250 This capability is useful for systems that support numerous IP phones and IP trunks and that utilize IP networking The ability to oversubscribe results from the following interrelated factors in a MiVoice Office 250 v2 0 or l...

Page 80: ... the user hears a beep every 5 seconds To review the scenarios that may generate an unavailable IP resource error refer to the MiVoice Office 250 Features and Programming Guide IP Device Resource Manager The IP Device Resource Manager maintains all IP resource requests in the system along with all allocated IP resources in the system It provides useful diagnostic data to determine what types of ca...

Page 81: ...ed behind the firewall using a static NAT assignment For details about networking options see Network IP Topology For procedural instructions to implement near end NAT traversal for IP phones refer to the MiVoice Office 250 Features and Programming Guide and Configuring Near End NAT Traversal for IP Phones on page 1 431 Unified Voice Messaging With applicablelicensing Unified VoiceMessaging UVM pr...

Page 82: ...er to the following documents MiVoice Office 250 Features and Programming Guide part number 580 8001 MiVoice Office 250 and NuPoint UM Integration Guide part number 580 8008 Hardware Summary The Specifications chapter identifies preinstallation requirements and environmental parameters for optimal system performance and defines hardware and software specifications The scope of the chapter includes...

Page 83: ...basic voice mes saging services and optional E Mail Synchronization for system users UVM runs on the Linux operating system and does not support Fax On Demand or buffered SMDR Directories The Directory feature enables display phone users to look up intercom extension numbers and user names System Speed Dial numbers and names or system feature codes Multilingual Support Voice Processor prompts phon...

Page 84: ...upervisors and integrated contact man agement tools to be developed for the MiVoice Office 250 DynamicExtensionExpress ThislicensedetermineswhethertheDynamicExtensionExpress software license is uploaded to the system File Base MOH Sources This license determines how many File Based MOH sources can be used on the system IP Gateway Trunks This license determines the number of IP gateway trunks that ...

Page 85: ...ped for the system Contact Mitel for more information regarding these products Voice Processor IP Messaging Networking This license allows voice processors to be con nected in a network using the TCP IP protocol System OAI Open Architecture Interface System OAI is a system level communications protocol that allows command oriented tools to be developed for the system System OAI is available in two...

Page 86: ...MiVoice Office 250 Installation and Administration Guide 58 ...

Page 87: ...Chapter 4 Specifications ...

Page 88: ...ental Requirements Table 2 shows the ranges of environmental conditions for operation and storage of MiVoice Office 250 equipment and phones The Mitel 5000 can be placed on a stable horizontal surface wall mounted with brackets or rack mounted For details see page 140 and page 144 NOTICE Possible Malfunction Due to Overheating Never exceed the maximum operating temperature listed in Table 2 When i...

Page 89: ...imits Table3 identifiesthe maximum distancesfrom theMitel 5000 whetherit be the original CSController platform or the newer HX Controller platform to the various digital and single line phones that can be installed on the system Power Supply The 40 W power supply in the original CS Controller chassis and the 120 W power supply connected to the newer HX Controller chassis provide power to the Base ...

Page 90: ... C62 41 1980 IEEE 587 Radio frequency interference RFI and electromagnetic interference EMI noise reduction by at least 20 dB at frequencies between 5 kHz and 30 MHz TheMitelDataNet CommSource divisionsellsasurge spikeprotectorthatmeetstherecommended specifications part number 900 0500 Uninterruptible Power Supply UPS Connections To avoid electrically induced performance problems all associated Mi...

Page 91: ...ions listed in the preceding paragraph it cannot be guaranteed that it will work properly with the Mitel system UPS Monitoring For correct operation the UPS Monitoring feature requires compatible hardware and software as described in the following sections For an expanded description of the UPS Monitoring feature and settings associated with UPS Monitoring refer to the MiVoice Office 250 Features ...

Page 92: ...des the vertical surface for mounting terminal blocks modular jacks power strips for AC transformers or other ancillary equipment In the United States 66M1 50 Terminal Block In Europe 237A Krone Block May be used to terminate cables from the telephone company CO or Local Exchange to the customer s premises For systems equipped with digital telephone capability the blocks may be used to terminate c...

Page 93: ...e appropriate jack on the corresponding SLA T1 spans and Primary Rate Interface PRI spans are terminated on RJ 48C modular jacks or on 66 type connecting blocks that are then cross connected to modular jack assemblies as required by FCC regulations Four pair nonreversing mod to mod line cord is used to connect each T1 and or PRI span directly to the T1 jack on the corresponding T1M or T1M 2 module...

Page 94: ...be at least 75 ft 22 5 m in length If desired the cable may be coiled Table 6 Characteristic Specification Loss from CO to phone 0dB 1 kHz 0 ft Loss from CO to single line set 0dB 1 kHz 0 ft Loss from CO to CO 0dB 1 kHz 0 ft Ringer equivalence 0 0B REN Ringing voltage 40 VRMS minimum Ring frequency 17 63 Hz Loop current 18 mA minimum Protection tip to ring 400 V transient ...

Page 95: ...nal processing resources available at any time The maximum capacities listed indicate tested capability rather than claims that all the values have been realized at the same time NOTE Starting with v4 0 the lack of a PEC 1 and or a PS 1 vPS 1 no longer reduces certain maximum feature capacities available on the system For guidelines on when they might be needed see the MiVoice Office 250 Engineeri...

Page 96: ...es Meet Me Total per system 40 40 Parties per conference 20 20 Simultaneous twenty party conferencesc 2 2 Digital Desktop Module DDM 16 N A 3 Digital Endpoint Module DEM 16 per DEI Per DEI 3 3 Per system 12 12 Digital Endpoint Module Ports per DEM 16 16 16 Digital Endpoint Module Resources DTMF receivers 4 4 Speakerphone 16 16 Digital Expansion Interface DEI Units 4 4 Digital Station Select Busy L...

Page 97: ...75 75 300 In case of PS1 System 300 In case of PS1 System Keymap Group Assignments Phone 25 25 PKM or DSS BLF in DB Programming only 20 20 User programmable buttons per phone 35 35 Loop Start Module Dual LSM 2 No longer in production 3 4 Quad LSM 4 3 4 Music On Hold port per system 1 1 Paging Port per system 1 1 Zones per system 10 10 Phones in a paging zone 60 60 Phones IP 250 250 Digital 192 240...

Page 98: ...nger in production 3 4 Dual T1M 2 3 4 Toll Restriction User Groups Groups per system 8 8 Area Code tables per User Group 1 1 Area Codes per table 800 800 External Area Codes per User Group 6 6 Office codes per table 800 800 Office code tables per external Area Code 2 2 Trunking Trunk Groups 208 208 Trunks per Trunk Group 208 208 IP gateway trunks 32 32 Unified Voice Messaging was Basic Voice Mail ...

Page 99: ...system supports any combination of conferences up to eight parties and 20 ports For example you could have four five party conferences or five four party conferences d Only 500 speed dials at a time can be programmed manually 1000 Speed Dials can be imported at one time e The CS Controller platform must be equipped with a PS 1 vP 1 to support up to 32 UVM ports As a standalone system up to 24 UVM ...

Page 100: ...y using G 726 32 the system does not need to transcode from G 729 to G 726 32 The result is more efficient processing If theresulting voicestoragecapacityisunacceptable customersshouldupgradetoalargercompact flash type card Capacities are shown in Table 9 Table 9 Estimated UVM Storage Capacity Compact Flash Type Card Size Voice Mail Storage non PS 1 vPS 1 using G 729 default Voice Mail Storage non...

Page 101: ... row liquid crystal display LCD panel to show system status and command messages Control Buttons A five button command and control interface for interacting with the system via the display The control buttons allow you to scroll through menu items to set system param eters during system installation and to perform other system routines USB Ports One 2 0 type A connector for database backup via a p...

Page 102: ...or adding the 16 port Digital Desktop Module DDM 16 or any of the existing station trunk modules supported in the original CS Controller chassis Ground Lug For properly grounding the chassis HX Processor Module Bay A single large bay to house the HX Processor Module Single Line FXS Jacks Two six pin RJ 14 jacks that allow up to four single line devices to be connected directly to the system withou...

Page 103: ... Controller platform two additional modules were developed as described below HX Processor Module As the name implies the HX Processor Module contains the main controlling microprocessor and provides the core call and voice processing engine for the system Key features include 32 bit architecture Linux operating system Built in analog digital and VoIP G 711 G 729 capability Built in Unified Voice ...

Page 104: ...6 speakerphones for devices con nected to the module Note that the newer DDM 16s are not subject to any of the voice channel trade offs that the original DEM 16s are subject to when used in two DEI or four DEI mode Door Relay Control The HX Controller chassis includes a relay jack that can be used to unlock a door i e buzz it open by dialing a feature code For details on hooking up a door relay co...

Page 105: ...rger installations Fordetailed informationon these existingchassis expansion options seetheappropriateinformation later in this chapter Support for Existing Optional Equipment The same optional equipment choices available on the original CS Controller platform are also available on the newer HX Controller platform including External Voice Processing NuPoint Unified Messaging Music Source Paging Eq...

Page 106: ...rs three bays that accept slide in trunk modules and the following six connection interfaces The system power cord socket A 1 8th inch jack for attaching an audio source to supply system Music On Hold and or Back ground Music An RCA type phono jack for attaching an external paging unit A 6 pin socket for connecting two loop start trunks A 6 pin socket for connecting two single line phones Together...

Page 107: ...urces for generating DTMF tones whenever needed by the system For example when a user manually dials a number while on a call or when a phone user uses one of the system auto dial features ARS Call Forward to the public network Station or System Speed Dial etc Tone generating circuit Produces all of the system tones busy reorder Do Not Disturb etc heard by phones DISA and automated attendant users...

Page 108: ...iVoice Office 250 software Interfaces on Front of the CS Controller The front of the CS Controller Base Server chassis is equipped with a two line LCD panel an LCD control consisting of four triangular buttons surrounding a circular button two USB jacks a Security Key socket a recessed compact flash ejection button and a compact flash type card bay LCD Panel The LCD panel displays system status an...

Page 109: ...s refer to the backup information in the MiVoice Office 250 Features and Programming Guide Next to the bay is a recessed extractor button that ejects the card when pushed in The button is recessed to reduce the risk of the card being unintentionally removed from the system Interfaces on Back of the CS Controller The back of the CS Controller Mitel 5000 chassis consists of the connection interfaces...

Page 110: ...ts external paging speaker equipment to allow paging to large areas such as warehouses or loading docks For installation instructions see Installing External Paging Equipment on page 1 331 Power Cord Socket For power supply requirements see Power Supply on page 1 61 IMPORTANT When connecting external paging equipment to an LSM circuit use a paging amplifier that provides talk battery When connecti...

Page 111: ...receives a USB flash drive for backing up Unified Voice Messaging messages For a current list of compatible USB flash drives refer to Knowledge Base article 2468 on the Mitel Knowledge Base Center For details on backing up voice mail messages refer to the MiVoice Office 250 Features and Programming Guide ...

Page 112: ...re optical fiber or microwave Since each T1 span actually consists of 24 individual circuits or channels multiplexed together it is often less expensive to purchase a single T1 span than it is to purchase multiple individual trunks Each of the 24 T1 channels can be programmed as a Loop Start Ground Start DID E M or OPX or as unequipped Any combination is possible Fractional T1 often called FT1 is ...

Page 113: ... always request the following information from the T1 provider Framing scheme D4 Superframe or ESF Zero code suppression scheme AMI or B8ZS Recommended line build out attenuation 0 dB 7 5 dB 15 dB or 22 5 dB Each T1 port has circuitry to support up to 24 T1 span channels The channels or circuits can be any combination of loop start trunks ground start trunks DID trunks E M trunks or OPX circuits T...

Page 114: ...terfaces of the same type If more than one digital trunk interface is installed in the system the software uses the Reference Clock list to determine a back up to the system reference clock Then if the module acting as the system reference clock fails or is taken out of service the next module on the back up priority list becomes the reference clock Error diagnostics If desired the programmer can ...

Page 115: ...ng on the same T1M or T1M 2 module are in the same node trunk group Two Port Loop Start Module Each two port Loop Start Module LSM 2 supports one or two analog loop start CO trunks in the United States and each quad Loop Start Module LSM 4 supports 1 4 of the same type trunk LSMs support the same number of local exchange trunks in Europe For optimal CO trunk transmission performance each analog lo...

Page 116: ...unk group buttons are assigned Button assignments can be designated in DB Programming For more information refer to the MiVoice Office 250 Features and Programming Guide Four Port Loop Start Module The four port loop start module LSM 4 supports four CO local exchange trunks The LSM 4 functions the same as the LSM 2 For complete installation instructions see Installing a Four Port Loop Start Module...

Page 117: ...f software packages along with other application packages that support SLM 4 functionality such as DB Programming Call Processing etc The SLM 4 Is hot swappable Is designed to be inserted into one of the available bays on the back side of the Mitel 5000 The form factor used for the SLM 4 is the same as used for the T1M or T1M 2 LSM 2 LSM 4 and BRM 2 modules Supports two green status LEDs One shows...

Page 118: ... characteristics of the physical PS 1 For a summary of suitable environmental characteristics see Environmental Requirements on page 60 PS 1 BIOS Settings Table 13 lists the required BIOS settings for the Dell PowerEdge R210 Rack mount server Table 12 PS 1 Specifications Characteristic Description Physical dimensions Height 1 67 in 4 26 cm Width 17 1 in 43 1 cm Depth 15 5 in 39 4 cm Weight 15 lb 6...

Page 119: ... System Security NMI Button Disabled System Security AC Power Recovery Last System Security AC Power Recovery Delay Immediate NOTE The On Off switch on the front of the chassis controls power to the system and it should remain On at all times Figure 3 Processing Server PS 1 Chassis Front View Item Description 1 Digital Video Disk DVD drive Use for initial installation and system recovery 2 Video p...

Page 120: ...ont cover of the does not open onto the front of the Base Server Mitel recommends mounting the PS 1 below or away from the Base Server and Digital Expansion Interface DEI units Figure 4 Processing Server PS 1 Chassis Back View Item Description 2 Video port DB 15 VGA connection to monitor Can use front or rear ports 3 USB ports The USB security key can be used in any USB port Use also to connect ke...

Page 121: ...torsprovideelectrical interface to the Mitel 5000 chassis and to either another DEI or an optional external Enterprise Messaging system An earth ground lug Digital Endpoint Module The Digital Endpoint Module DEM 16 supports 16 digital telephones and three DEM 16s can be installed in a DEI The status for each DEM 16 is shown with LEDs on the faceplate of the module When lit a yellow LED indicates t...

Page 122: ...ay be connected to a Single Line Module SLM 4 or 8 or to either of the single line ports built in to the Mitel 5000 Distortion related factors include the makes and models of phones being used and the volume level of the speaker The root cause of the problem has been traced to the analog single line interfaces between the MiVoice Office 250 and phones that transmit at abnormally high power levels ...

Page 123: ...rogramming counts the time slots used by these features and enforces the maximum timeslot limit for each DEI Features that require a second voice channel dual SLAs OHVA and MDPMs are affected when expanding DEI capacity When in 4 DEI mode do not overallocate a DEI with these features Enabling features that require a second voice channel will likely reduce the maximum phone capacity in 4 DEI mode T...

Page 124: ...ecting DEM 16 ports to the main distribution frame MDF The cable part number 813 1814 is terminated on one end with four 8 pin 8 conductor plugs wired to RJ 45 specifications using the 568B standard The other end of the cable is terminated with a male Amphenol type connector The cable is designed for quick connection of digital telephones that have been terminated on a female Amphenol type connect...

Page 125: ...e available For additional information refer to the Voice Processing chapter in the MiVoice Office 250 Features and Programming Guide UVM Voice Mail Ports Having up to 32 UVM ports available on the system provides increased availability and response time for voice processor applications Under normal business conditions increased ports allow fast response to applications such as voice mail Message ...

Page 126: ...orage required may impact overall UVM storage capacity Authentication Supported by UVM Users do not need to configure anything for authentication beyond setting their username and password However the SMTP mail software package supports three types of authentication that occur automatically when connecting with the SMTP server The three types of authentication are PLAIN LOGIN CRAM MD5 This package...

Page 127: ... equipment to enable IP gateway trunking For a detailed description of the hardware and procedures required for installation of SIP or MGCP IP gateway trunks see Installing SIP Gateways on page 1 337 Hard Wired Non IP Gateway Trunking In an all trunk system equipped with required devices and licensing the MiVoice Office 250 could support from 2 to 244 hard wired non IP gateway trunks depending on ...

Page 128: ... 188 LSM 2a Loop Start 3 4 2 6 8 2 4 8 12 LSM 4 Loop Start 3 4 4 12 16 2 4 14 20 N A IP Gateway Trunksb 0 N A 32c 2 4 34 a No longer in production b Requires licensing and installation of enabling hardware c Lab tested to 32 trunks Actual capacity depends on the availability of IP resources the vocoder used and the system configuration Table 17 Trunking Capacity by Type of Module Continued Module ...

Page 129: ...he following IP only phones 52xx 53xx series phones 5212 5224 5304 5312 5324 5320 5330 5340 and 5360 8660 6 Line Display 8664 2 Line Display 802 11b Wireless 8665 2 Line Display 802 11b Wireless NOTE Optional Headsets A headset may be attached to phones by unplugging the handset from the handset jack on the base of the phone plugging the headset into the handset jack and entering a feature code to...

Page 130: ...cification 5212 5224 5330 5340 Size L x W x H 9 5 x 8 x 4 5 24 cm x 20 5 cm x 12 cm Ports 2 Power Output 48VDC 250 mA Input 100V to 240V 50 to 60 Hz LAN Power 802 3af PoE Output 48VDC 250 mA 24VDC 1 7A reserved for future use Input 100V to 240V 50 to 60 Hz LAN Power 802 3af PoE Output 48VDC 250 mA 802 3af PoE Input 100V to 240V 50 to 60 Hz LAN Power 802 3af PoE Power Consumption 3 9 W 4 8 W Proces...

Page 131: ...N Stand The 5360 IP phone requires MiVoice Office 250 v4 0 or later system software It is not backward compatible with earlier versions of system software The 5360 IP phone requires a Category D license 5360 IP Phone Features The 5360 IP phone has the same basic functionality as the 5340 IP phone except that the 5360 IP phone has a color display does not have physical programmable buttons has virt...

Page 132: ...kward compatible with earlier versions of system software The 5320 IP phone requires a Category D license For additional information about the phone and available system features refer to the Mitel 5320 5330 5340 IP Phone User Guide part number 550 8123 Unsupported Features The 5320 IP phone has the same basic functionality as the 5330 IP phone except that the top three buttons do not have LEDs th...

Page 133: ...eed your MOL logon user name and password Enhanced Support for 5312 5324 IP Phones Prior to v3 2 the 5312 5324 IP phones were supported by the MiVoice Office 250 software however when the phones came online they simulated the 5212 5224 IP phones With v3 2 and later the 5312 5324 IP phones now come online as the appropriate model IP phone The 5312 5324 IP phones are designed to replace the 5212 522...

Page 134: ...t display image and brightness options Text size control enhancement 5330 and 5340 IP phone users can now control the size of the text that appears on the display for programmable buttons Text size options include Large text Provides one line of basic information for the features and functions programmed for the button Large text is enabled by default Small text Provides a first line of basic info...

Page 135: ...l speaker activation tones when feature buttons are pressed for example DND Redial Outgoing 86xx phones do 52xx 53xx phoneshave different feature error alert tones for example when an incorrect feature code is entered 86xx phone alert tones resemble a busy signal 52xx 53xx phones use four short tones for error alerts The feature splash tone on 52xx 53xx phones the tone heard on the handset when fe...

Page 136: ... guide for additional information on a specific model type Wireless IP Phones The 8664 8665 and8668are compact wirelessIPphones Tooperate a NetLinkSVP SpectraLink Voice check box Priority server is required For details refer to the SVP Server and Model 8664 8665 8668 Installation Manual part number 935 4521 Table 21 52xx 53xx Phone Feature Buttons Button Action Up Down Provide volume control for t...

Page 137: ...0 IP Phone User Guide part number 550 8123 and the MItel 5360 IP Phone User Guide part number 550 8124 NOTE Installation instructions are included with each device However when installing a cordless device press and hold the Module Pairing button on the back of the cordless module for about 5 15 seconds Then follow the Hookswitch instructions shown on the phone display to pair the cordless device ...

Page 138: ...pped with an optional repeater For additional information and specifications access the Mitel Online MOL Web site and navigate to the 5610 Handset and IP DECT Stand Web Page http tinyurl com ykky8px Click the data sheet link at the bottom of the page You will need your MOL user name and password Each handset associated with the IP DECT Stand requires a Category F license The IP DECT Stand itself i...

Page 139: ...ets Increased dynamic range and greater handset amplitude Provides full compliance with FCC HAC and the American for Disabilities Act as well as Section 255 of the Telecommunications Act and Section 508 of the Rehabilitation Act Standard RJ11 Wiring Configuration see page 112 Downloadable firmware see page 112 Supports Mitel 12 and 48 Button Programmable Key Modules PKMs see page 115 The 8528 and ...

Page 140: ...cation Impact Analysis CSA UL 60950 1 Wireless Considerations A wireless headset must remain within the system s range operating limit from the base Refer to the appropriate manufacturer s user guide for more details Cable Termination for the 8528 8568 Table 22 shows the cable termination for the 8528 8568 Unlike the 8520 8560 the 8528 and 8568 use standard RJ11 wiring configuration as defined in ...

Page 141: ...t or a system reset Specifications For specifications see the respective data sheets on Mitel Online Products Desktops Digital Desktop Products when they are posted and available Other Digital Telephones Other digital telephones that can be installed on the system include 8500 8520 and 8560 Basic Standard and Executive Associate and Professional The approximate dimensions of the Standard Display a...

Page 142: ...or the user has entered a transfer feature code 1 CNF Conference is in progress Conference is recalling your phone A conference party is on conference wait hold DATA2 Auto dialmodem is dialing and the data port is unavailable Red LED Ring signal is being sent to the data device Data call is in progress and accessible A continuous flutter indicates that the data device is off hook DND Phone is in D...

Page 143: ...onfigurations are as follows one PKM 12 one PKM 48 up to two PKM 48 Each PKM button may be programmed as a feature button a Direct Station Select DSS button a Speed Dial button or for other uses Each button has a status indicator Figure 6 shows examples of the PKM 12 and PKM 48 MSG Phone is in alpha numeric mode Message is waiting MUTE Microphone is muted SPEAKER Speakerphoneis on or ready for use...

Page 144: ...priate unit to use With 8520 and 8560 digital telephones PC Data Port Module PCDPM equipped 8520 and 8560 phones support up to four PKM 50 units previously known as the 8450 50 button DSS BLF Unit part number 550 8450 Up to 20 of the 5 rows by 10 columns PKM units can be installed on a system Each unit is powered by a 450 mAAC transformer and is connected to a PCDPM installed in the phone For PCDP...

Page 145: ...the status of each station hunt group or other feature resource assigned to the buttons If assigned to a station the LED in the button is solidly lit when the associated station is busy or unplugged flashes slowly when the station is in Do Not Disturb DND flashes rapidly when the station has a call ringing in or flutters continuously if the station is causing a STATION OFF HOOK system alarm If ass...

Page 146: ...e 5310 IP Conference Unit Web page http tinyurl com ybswtof Click the data sheet link at the bottom of the page You will need your MOL user name and password For the 53xx IP phones the conferencing unit is comprised of a saucer and a module that connects to the back of the phone For the 5324 IP phone an optional remote control mouse is also needed Width 2 6 in 6 5 cm Length 7 7 in 21 1 cm Weight 2...

Page 147: ...tivity is lost provide emergency dialing support emergency calls can be programmed to connect through the analog PSTN connection Each IP phone equipped with a LIM can be programmed with one of the following emergency call routing preferences refer to the MiVoice Office 250 Features and Programming Guide for programming details NOTE Although pressing the fixed Mute button on the phone itself mutes ...

Page 148: ...icevolume is controlled by turning a thumbwheel or similar control located on the amplifier Such amplifiers are generally equipped with a transformer that requires a 110 VAC outlet For installation instructions see Installing a Single Line Handset Amplifier on page 367 The 800 ohm loop limitation is usually suitable for accessing on premises phones from off premises phones However for applications...

Page 149: ...ingle line phones using one pair twisted cable and four conductor modular jacks The device must be able to detect ringing provide ring trip and automatically disconnect when the announcement is completed For IP SLAinstallation instructions see Installing an IP SLA on page 304 For installing a selected playback device refer to the manufacturer s instructions Playback devices may be used with hunt g...

Page 150: ...er to the Attendant Console User Guide supplied with the console software Attendant Service Phone To achieve Attendant like capability on the MiVoice Office 250 Mitel recommends using a six line display phone with an attached PKM DSS Unit The phone is equipped with a jack for plugging in a Mitel handset or headset To operate correctly the phone must be programmed for headset mode This can be done ...

Page 151: ... requires installation in a correctly provisioned configured and tuned data network For both near toll quality and business communication quality levels the available network bandwidth capacity should provide approximately 32 kbps per call using the G 729 vocoder and approximately 86 kbps using the G 711 vocoder These capacity values are based on a 30 ms packetization interval Mitel recommends the...

Page 152: ...performance characteristics Loop Current 18 20 mA Line Voltage 42 5 56 5 V Ring Voltage 55 130 Vrms Class A db Level Must pass at least 3dBm without distortion into a 600 ohm load All of the preceding PSTN requirements are consistent with the EIA TIA 464B specifications Use Ethernet switching mechanisms rather than Ethernet hubs Switches offer inherent Ethernet advantages over hub shared technolog...

Page 153: ...ntly interconnect to 98 other systems using T1 E1 PRI networking and IP networking With the 99 Nodes feature the increased network capacity does not affect phone user features Phone users can still dial an extension of a remote user and the system will transparently route the call throughout the network From an administrative perspective you must consider the following issues as the node capacity ...

Page 154: ...rces OAI Applications To support more than 63 nodes an appropriate version of the CT Gateway Server is required Performancedegradation mayoccur on the CTGatewayandindividual nodes depending on the number of OAI applications that connect to the CT Gateway If many OAI applications are connected directly to an individual node slowdowns on those nodes may occur Component Compatibility for 99 Nodes Sup...

Page 155: ...des support for the NuPoint UM Record a Call RAC feature and includes phone display and soft menu button support when making calls to the NuPoint UM voice mail SMDR Error Message Output Output data from SMDR and Error Message Recording features is accessed through an IP socket For details refer to the MiVoice Office 250 Features and Programming Guide CT Gateway System OAI Level 2 applications can ...

Page 156: ...Net CommSource division for additional information about the following optional equipment Standby Power system battery back up Uninterruptible Power Supply UPS Lightning and AC Surge Protection Headsets Paging Equipment Single Line Phones Cordless Telephones Music On Hold OPX Repeaters Facsimile Machine Playback Devices ...

Page 157: ...Chapter 5 Installation ...

Page 158: ... maintain the MiVoice Office 250 Tasks are grouped into the following categories Installation Planning on page 132 MiVoice Office 250 Base Server Chassis on page 137 Base Server Modules on page 180 Installing the Processing Server PS 1 on page 201 Digital Expansion Interface DEI on page 209 Station Cabling Connections on page 233 Maintenance Tasks on page 247 Phones on page 257 System Upgrades and...

Page 159: ...ield technicians It does not provide detailed instructions for carrying out tasks typically performed by competent telephone technicians For example the manual does not include premises wiring practices as required by the National Electrical Code BS 6701 in Europe Excluded from this manual are procedures for cable layout and installation AC power installation and appropriate grounding how to elimi...

Page 160: ...be removed from the chassis and the PM 1 is a separate card that is added into the CS base chassis for it to function If necessary a Processor Expansion Card PEC 1 can be installed on top of the HX PM or CS PM 1 For details see the HX Controller procedure for Adding a Processor Expansion Card PEC 1 on page 1 181 or the CS Controller procedure for Adding a Processor Expansion Card PEC 1 on page 1 1...

Page 161: ...d the chassis Do not place or store items on top of the chassis Install a UPS with the CS controller Locate the equipment in a climate controlled room Mitel recommends that the maximum oper ating temperature as stated below never be exceeded Therefore when installing the chassis WARNING Electric Shock Hazard Never install telephone wiring during a lightning storm Never install telephone jacks in w...

Page 162: ...only and OPX trunks Grounding terminal and 10AWG diameter 6mm wire for grounding the chassis Standard hand tools and the mounting hardware for the MDF backboard trunk and termination blocks modular jack assemblies line jack unit etc For online or offline system programming a computer with the appropriate specifications see page 127 Industry standard one pair two conductor twisted cable to run from...

Page 163: ...t that location One LAN port is required for each phone If a computer or other LAN device is plugged into this port for example a computer network cable simply plug the IP phone into the LAN port then plug the computer network cable into the LAN port on the IP phone Digital The Digital Desktop Module DDM 16 which can be installed only in the HX Con troller chassis and the Digital Expansion Interfa...

Page 164: ...Mitel 8416 The number of PKM 16 units is not limited by system resources For installation details see Installing a PKM 16 Mini DSS Unit on page 344 Mitel 8664 8665 8668 wireless phones A NetLink SVP SpectraLink Voice Priority server is required For installation details refer to the SVP Server and Model 8664 8665 8668 Installation Manual part number 935 4521 NOTE The RJ 14 jack s that support two s...

Page 165: ...essagingTM and applications software for inte grated Voice Processing such as voice mail Automated Attendant Hunt Group Announcement and Hunt Group Overflow optional Fax On Demand SMDR storage etc CT Gateway for using System OAI applications on a network Headsets for phones and handset amplifiers for single line phones External music source External paging speakers and amplifier s See the notice o...

Page 166: ...ys are in place These covers protect debris or other foreign matter from entering the system and possibly harming the internal components These covers should remain in place until you are ready to install a module NOTICE Electrostatic Discharge ESD The modules and components are static sensitive Handle the modules by the edges only and keep them in their protective bags until they are to be instal...

Page 167: ...tration shows the front of the HX Controller chassis And this illustration shows the back of the HX Controller chassis equipped with an HX Processor Module a T1 expansion module and three digital expansion modules Figure 10 HX Controller Front Panel Figure 11 HX Controller Rear Panel Display Panel Control Buttons Status Indicators USB Ports HX Processor Module External Chassis Loop Start Single Li...

Page 168: ...o the four corners as indicated by the silk screened outlines 3 Place the chassis on a stable secure horizontal surface To wall mount the chassis Follow the instructions included in the optional standard wall mount kit part number 828 1771 or the optional expanded wall mount kit part number 50006504 For additional wall mount options contact the Mitel DataNet CommSource Division for more informatio...

Page 169: ...t refer to instructions included in the wall mount kit 3 Plug the male DIN connector on the end of the power supply unit s connector cable into the female DIN connector on the rear panel of the HX Controller chassis see Figure 13 below 4 Plug the female C13 end of the AC power cord into the male C14 socket connector on the power supply unit 5 Plug the other end of the AC power cord into an appropr...

Page 170: ... back of the HX Controller chassis Installing the Door Relay Control The HX Controller chassis has a six pin modular relay jack that can be used to unlock a door by dialing a feature code See the MiVoice Office 250 Features and Programming Guide for details on using this feature The jack is connected to an optional external door answering unit door box following the instructions included with the ...

Page 171: ... 3 has continuity with the Lock Relay Normally Closed contact pin 6 while the Normally Open contact pin 4 is open When the relay is energized the Lock Relay Common contact and the Lock Relay Normally Open contact have continuity leaving the Lock Relay Normally Closed contact open Table 29 Door Relay Jack Pinout Pin Signal Name 1 No Connection 2 No Connection 3 Lock Relay Common 4 Lock Relay Normal...

Page 172: ... placed on a horizontal surface in proximity to the CS 2 Do not plug in the system AC power cable 3 Continue to Grounding the MiVoice Office 250 HX Controller on page 146 Figure 14 Base Server Front and Back Views Memory Card USB Security Key recessed USB A USB hub UPS cable or USB B Power Loop Start Processor Music On Hold Port Paging Port Optional External Voice Mail or Digital Expansion Interfa...

Page 173: ...Installation 145 Wall Mounting the Base Server Refer to the instructions included with the wall mount kit part no 828 1692 to wall mount the Base Server chassis ...

Page 174: ... information refer to the System Equipment Grounding Guidelines part number 835 2845 To ground the system 1 Ensure the system AC power source is properly grounded do not defeat or leave floating the ground wire in the AC power cord 2 For a U S system only install an AC surge spike protector with a built in ground lug and connect it to a The ground lug indicated by the symbol on each Single Line Ad...

Page 175: ...AC power cord from the outlet and insert a ground isolation plug into the outlet Plug theAC power cord into the ground isolation plug If the problem ceases call an electrician When finished remove the ground isolation plug to restore ground protection ...

Page 176: ... equipment into the same UPS unit Acommon electrical source is most critical with the Base Server and associated Digital Equipment Interface DEI units Because the PS 1 is IP networked a common electrical source is not as critical However if wattage and outlets are available the PS 1 should be maintained on the same UPS The PS 1 does not require its own UPS unit Installing UPS Monitoring Use the fo...

Page 177: ...e time the UPS Monitoring feature operates In a system equipped with a PS 1 the UPS monitoring cable is plugged into an available USB port on the PS 1 The system then detects the device and an entry appears in Message Print Even though the Enabling flag is set to Yes in DB Programming UPS Monitoring functionality does not begin until a supported device has been detected NOTES Consider the followin...

Page 178: ...ompatibilities of the keys with the MiVoice Office 250 chassis NOTICE Version 3 x requires a minimum 512 MB compact flash type memory card Version 4 0 or later requires a minimum one GB compact flash type memory card The 512 MB card is not supported with v4 0 or later NOTICE Possible Memory Card Corruption By adhering to the following precautions you can help prevent corruption of data on the comp...

Page 179: ...sis to decrease the possibility of its being dislodged and losing the connection If the system detects a missing security key it will invalidate the license in 30 minutes and reset the system in 4 hours If the system is booted without the key in place you will need to reload the license file in DB Programming if it was previously loaded Also If for any reason you need to replace the USB security k...

Page 180: ...l to fluorescent light fixtures or AC lines not in conduit If these obstacles are unavoidable run the cables across them at right angles Do not run cables inside electrical conduit already occupied by AC power cable To do so is a violation of the National Electrical Code or BS 6701 Do not run cables near equipment with electric motors or through strong magnetic fields such as those generated by la...

Page 181: ...ype terminal blocks to the plywood backboard With a European system attach the Krone blocks to the plywood backboard This includes blocks for connecting CO trunks 3 If installing any T1 PRI and or E1 PRI trunks attach 8 pin 8 conductor modular jack assemblies to the MDF as required For information on installing T1 PRI or E1 PRI trunks see page 161 Connecting CO Trunk Cables to the MDF This section...

Page 182: ...lug to an 8 pin jack Although a 6 pin plug will fit into an 8 pin jack the plastic on the 6 pin plug housing will damage pins 1 and 8 on the 8 pin jack Not using adapters will increase the likelihood of failure to pins 1 and 8 in the 8 pin jack should that jack need to be used with an 8 pin plug in the future Various adapter types are available based on how you choose to connect to the patch panel...

Page 183: ...l modular line cords are not twisted pair and could introduce crosstalk between line 1 and line 2 at longer lengths 2 Create the split to create two loop start port connections In Figure 15 on page 154 the split to achieve two loop start ports occurs at the patch panel This is the recommended option Figure 16 Cabling Option 2 for the LSM 2 NOTICE Equipment Damage Use adapters when connecting any 6...

Page 184: ... 50 Block Adapter 6 pin plug 4 or 6 conductor modular line cord 8P 8C 110 Patch Panel Back 1 2 T 1 2 3 5 6 7 8 9 10 11 12 13 14 15 16 17 18 R 1 T 2 R 2 T 1 R 1 T 2 R 2 1 2 3 4 6 8 5 7 3 4 LS 1 LS 2 SL 1 SL 2 8 pin Jack 6 pin Plug RJ 14 to 8 pin jack 8 pin Jack 6 pin Plug Adapter NO YES Chassis Back RJ 14 T 1 R 1 T 2 R 2 LS 4 LS 3 Dual Single Line Port LSM 2 Module Panel Front Panel Back 1 4 25 Pai...

Page 185: ...ion on page 1 163 2 For a new installation use enough 25 pair cable to run from the MDF to the modules To help speed installation a 15 ft 4 5720 m cable with Amphenol connector is available part number 813 1814 Replacing an Inter Tel Axxess system Use the 15 ft Amphenol terminated cable as appro priate One end of the cable is terminated with a male Amphenol type connector that will plug into a fem...

Page 186: ...cable may be coiled up as needed Built In Ports for WAN Fail Survivability The loop start ports and single line ports are built in to the CS Controller to provide Wide Area Network WAN Fail Survivability through Power Fail Bypass circuitry When not in WAN Fail Survivability mode the ports support CO loop start trunks and single line phones in the system configuration The WAN Fail Survivability fea...

Page 187: ...bles if necessary If using 4 or 6 conductor modular line cord limit the length to 6 ft maximum In general modular line cords are not twisted pair and could introduce crosstalk between line 1 and line 2 at longer lengths In Figure 21 on page 160 the split to achieve two loop start and two single line ports occurs at the patch panel This is the recommended option In Figure 22 on page 160 the split t...

Page 188: ...uctor modular line cord T 1 R 1 T 2 R 2 1 2 3 4 6 8 5 7 3 4 LS 1 SL 1 SL 2 RJ 14 to 8 pin jack to 8 pin jack T 1 R 1 T 2 R 2 LS 4 LS 3 LSM 2 Module Dual Single Line Port Dual Loop Start Port Panel Front Panel Back 3 25 Pair cable from MDF to patch panel LS 2 8 pin Jack 6 pin Plug 8 pin Jack 6 pin Plug Adapter NO YES DUAL LS DUAL SL EXP PAGE MOH RJ 14 RJ 14 1 2 3 4 5 6 not used not used T 1 R 1 T 2...

Page 189: ...k line jack unit assembly next to each service provider RJ 48C jack For a diagram of the complete layout see Figure 3 on page 162 2 For each modular jack line jack unit assembly mounted in step 1 mount a corresponding four conductor modular jack line jack unit assembly on the MDF backboard 3 Connect the modular jack line jack unit assemblies mounted in steps 1 and 2 a Run T1 cable between the corr...

Page 190: ...r terminations and the corre sponding modular jack line jack unit assemblies as follows a Terminate one end of a four pair cable on each modular jack line jack unit assembly See Figure 4 on page 162 Figure 3 T1 PRI or E1 PRI Terminations from RJ 48C RJ45 in Europe Jacks Figure 4 Modular Jack Line Jack Unit Assembly Wiring for T1 PRI Trunks T1 Cable 8 Conductor Modular Jack Line Jack Unit Assemblie...

Page 191: ...rotection install gas discharge tubes with silicon avalanche suppressors to ground grounding rod or copper cold water pipe on each CO DID and OPX trunk This must be done external to the system Each gas discharge tube is installed directly between the service provider network provider 66 type block and the system CO DID OPX input This protection should provide energy absorption and filter low level...

Page 192: ... modules must be wired so that the receive pair tip 1 in and ring 1 in on each module is connected to the transmit pair tip out and ring out on the other module as shown in Figure 4 For information about programming various types of T1M or T1M 2 installations refer to the MiVoice Office 250 Features and Programming Guide Figure 4 Connecting Two T1M or T1M 2 Modules Together Modular Jack Assembly T...

Page 193: ... complete cabling 1 Plug all applicable cables into their respective modules and chassis ports 2 Install the LAN cable from the CS Controller or HX Controller RJ 45 LAN jack to a LAN connec tion Plugthe cableinto a networkswitch not ahub The LANport isconfigured to auto negotiate both speed and duplex mode As such the network switch port connected to this jack must also be configured to auto negot...

Page 194: ...on to navigate to the Network menu To navigate to and select menu options a Press the up or down arrow buttons to see the available options b When the appropriate option is displayed press the center button to select it c Press the center button again to confirm the selection 4 Press the down arrow button to configure the following IP Address Use the static IP settings provided by your network adm...

Page 195: ...er button to save your selection The Save Changes prompt appears d Press the center button again to confirm the selection You have 15 seconds to make your selection or the LCD returns to the default idle display MiVoice Office 250 5 After you change the system s network settings return to the idle menu and then reboot the system as follows a From the idle menu MiVoice Office 250 press the down arr...

Page 196: ... system reboots 6 After the system reboots verify that the front of the LCD reads MiVoice Office 250 and then do one of the following Refer to the MiVoice Office 250 Features and Programming Guide for information about configuring other aspects of the system and IP phones If you made changes to DB Pro gramming while making changes to the LCD panel restart DB Programming Continue to Installing Mite...

Page 197: ...e first and last columns of the two rows are reserved for cursors The left cursor indicates the current selection The right up and down cursors indicate additional options If no additional options are available the up and down cursors are not displayed There are five buttons located next to the display The four triangular buttons are used to navigate through the menus options that are displayed by...

Page 198: ...with Call Processing via the Resource Command Handler RCH The LCD application does not require you to enter a password to access any of the system menus or options via the LCD panel and buttons Therefore the system should be installed in a secure location Only certified Mitel technicians should have access to the MiVoice Office 250 hardware and software Idle Display The idle display may include th...

Page 199: ...e 5 provides a high level overview of the LCD application s available menus To navigate to and select menu options 1 Press the up or down arrow buttons to see the available options 2 When the appropriate option is displayed press the center button to select it 3 Press the center button again to confirm the selection Figure 5 LCD Application Menus This menu item is not available unless Call Process...

Page 200: ...the database When you reboot the server the new settings take effect If Call Processing is not running when you change the network settings the LCD application stores this information until Call Processing is started and you reboot the server To view edit Network menu settings 1 From the idle menu press the down arrow button to navigate to the Network menu 2 Press the down arrow button to view con...

Page 201: ...n again to confirm the selection 3 After you change the system s network settings reboot the system from the System menu see page 175 System Menu The System menu includes options to view system settings and perform several actions Call Processing must be online for all of the System menu options except Reboot and Shut down ...

Page 202: ...press the down arrow button to navigate to the System menu 2 Press the down arrow button to view configure the following System Version Displays the Call Processing software version which is used as an overall version for the system System Type Displays the current system type as specified by the Call Processing software ...

Page 203: ...t calls Shut Down Sends a shut down command to Call Processing Note that this action will drop all current calls After a shut down you can restart the server manually by pressing the center button When prompted to confirm your action press the down arrow button to select Yes or the up arrow button to select No Wait until the action is completed To complete an ADD freeze from the System Menu 1 From...

Page 204: ...m the PS menu The PS menu is only available if a PS 1 is connected to the Base Server and the server is online To view configure PS menu settings 1 From the idle menu press the down arrow button to navigate to the PS menu 2 Press the down arrow button to view the following IP Address Subnet Mask Gateway DHCP 3 You can perform the following actions from the PS menu Reboot Reboots the PS and all con...

Page 205: ... running while the updates are being completed Troubleshooting If an Error message appears on the LCD after you attempt to make a system change examine the Resource Command Handler RCH log files via the Administrative Web Portal AWP pages to determine the cause of the error You may need to adjust the level of logging and or reproduce the error message to view it in the log files The Log Files page...

Page 206: ...component Do not power off Each component can take several seconds to update Do not shut down reboot or power down the server during the update process After the components are updated the system automatically reboots Low level Firmware Updates The MiVoice Office 250 motherboard is equipped with low level firmware that controls electrical signals to the hardware devices such as compact flash type ...

Page 207: ...ot shut down reboot or power down the server during the update process After the update is complete the system automatically reboots When all of the flash memory and low level firmware components have been updated the LCD displays the MiVoice Office 250 idle screen NOTE When you perform a system upgrade using the AWP Web pages low level firmware updates are completed automatically ...

Page 208: ...rting the HX Processor Module into the HX Controller chassis 5 Make sure the two insertion extraction levers located at the far left and far right sides of the HX Processor Module are in the unlocked position as shown in Figure 5 NOTICE Electrostatic Discharge ESD The modules and components are static sensitive Handle the modules by the edges only and keep them in their protective bags until they ...

Page 209: ...vide additional IP and or voice processing resources See the MiVoice Office 250 Engineering Guidelines for details on when a PEC 1 might be needed To install the Processor Expansion Card 1 If performing this procedure on a system that has already been installed follow the substeps below to remove the HX Processor Module If not proceed to step 2 NOTICE Equipment Damage Hazard Damage to circuit boar...

Page 210: ...dance see Figure 3 Hexagon shaped metal standoff Check that the metal standoff is in place on the processor module It is located toward the middle of the processor module Plastic standoff Check that the thicker end of the standoff is securely pressed into the hole on the processor module 3 Mount the PEC 1 onto the processor module See Figure 3 as a guide a Align the PEC 1 mount points holes over t...

Page 211: ...Installation 183 Figure 3 Processor Expansion Card PEC 1 Installation HX Processor Module PEC 1 Remove Jumper Block From J12 Prior to PEC 1 Installation J12 ...

Page 212: ...Check the following components Use the following illustration as a guide Module battery Check that the PM 1 battery is securely in place SDRAM memory Checkthat the SDRAM memoryiscorrectly seated themoduleis pushed in and the gold fingers are not exposed Pins 1 7 block strap Check that the strap is installed on pins 1 through 7 NOTICE Equipment Damage Hazard Use the LCD panel to shut down the syste...

Page 213: ...in 1 through pin 7 far right in the illustration above This strap must be in place unless using the PEC 1 page 186 If a system ever needs to function without the PEC 1 for example replacing the expansion card the strap will need to be put back on the PM 1 The standard PM 1 without a PEC 1 will not function without the strap in place Processor Module Processor Processor Expansion Card Chassis Back ...

Page 214: ... VM to the compact flash type memory card Refer to the MiVoice Office 250 Features and Programming Guide for details on backup up either Unified Voice Messaging or external voice mail 3 Shut down the system using the LCD panel See Figure 4 on page 169 for an illustration of the menu locations Unplug the chassis power cord 4 Wearing a properly terminated anti static wrist strap loosen the fastener ...

Page 215: ...ag attached to the PEC 1 anti static bag This screw attaches to the hexagon shaped metal stand off in stalled in step 5c on page 1 187 Do not overtighten this screw Insert the PM 1 into the chassis as described in the procedure With the exception of the HX Controller PM or CS Controller PM 1 the other expansion modules can be installed in any bay However if a module was programmed while in one bay...

Page 216: ... expansion module and Module Processor Processor Expansion Card Chassis Back Processor Expansion Card mount points Module Plastic SDRAM Module strap before installing the expansion card See the preceding PM 1 standoff support Processor module to chassis fastener Plastic standoff mount location Remove this Metal standoff mount location IMPORTANT note ...

Page 217: ...e two port Loop Start module LSM 2 1 Using a properly terminated anti static wrist strap loosen the fastener at the top of the module This fastener secures the module to the chassis 2 Push down and hold the module release lever 3 When the REMOVE LED turns green grasp the module handle and carefully remove the module from the chassis IMPORTANT The loop start module can be removed with power on howe...

Page 218: ...on page 165 To remove an LSM 4 1 Using a properly terminated anti static wrist strap loosen the fastener at the top of the module this fastener secures the module to the chassis 2 Push down and hold the module release lever 3 Whenthe REMOVELED turnsgreen grasp the module handle and carefully remove the module from the chassis IMPORTANT The LSM 4 can be removed with power on however you must wait f...

Page 219: ...ive an ti static bag 2 Insert the module carefully so that it aligns with the rails inside the chassis and then gently slide the module into the chassis until it stops and the module release lever clicks into place up position Do not use force See Figure 6 below for an illustration of this module 3 Tighten the fastener at the top of the module securing the module to the chassis Do not over tighten...

Page 220: ... secures the module to the chassis 2 Push down and hold the module release lever and then when the REMOVE LED turns green grasp the module handle and carefully remove the module from the chassis Figure 6 Dual T1 E1 PRI Module DUAL LS DUAL SL EXP PAGE MOH Chassis Back Module Release Lever Dual T1 E1 PRI Module Remove Module to Chassis Fastener Module LED Module Handle Top Side CS Controller in this...

Page 221: ...ore channels on the second span are active OFF No channels on the second span are active Table 32 Dual T1 E1 PRI Module LED Summary RJ 45 LEDs LED Name LED Color Indication SYNC ALRM Span 1 synchronization and alarm status 1 Green or Red Solid green Stable state Blinking green Initial trouble state or clearing trouble state Solid red Stable error state Blinking red Clearing trouble state OFF Span ...

Page 222: ...LED turns green grasp the module handle and carefully remove the module from the chassis Single T1 E1 PRI Module LED Summary The single T1 E1 PRI module has a total of 7 LEDs two unused on the faceplate to indicate module status The LEDs are contained in two separate locations 3 LEDs to the right side of the module faceplate and 2 green LEDs integrated into each RJ 45 connector These LEDs are desc...

Page 223: ... 34 Single T1 E1 PRI Module LED Summary RJ 45 LEDs LED Name LED Color Indication Test port LEDs N A Not used SYNC synchronization and alarm status 1 Green Solid green Stable state Blinking green Initial trouble state or clearing trouble state OFF Stable error state or span is disabled not active MSTR reference clock 2 Green ON Follows the span configuration as programmed in the database The LED is...

Page 224: ...t over tighten this fastener 5 Continue to Verifying and Securing Cable Connections on page 165 To remove a BRM 2 1 Using a properly terminated anti static wrist strap loosen the fastener at the top of the module this fastener secures the module to the chassis 2 Push down and hold the module release lever then when the REMOVE LED turns green grasp the module handle and carefully remove the module ...

Page 225: ...n removed from the expansion bay All the ports and circuits are recognized as being off line and all calls dropped when the module is removed Three LEDs are seen on the BRM 2 module ONLINE Green The ONLINE LED is turned ON whenever the module is inserted into the expansion bay and the module is operational If the bay in which this module is installed had been previously programmed with another mod...

Page 226: ...6 1 Using a properly terminated anti static wrist strap loosen the fastener at the top of the module This fastener secures the module to the chassis 2 Push down and hold the module release lever 3 When the REMOVE LED turns green grasp the module handle and carefully remove the module from the chassis IMPORTANT The DDM 16 can be removed with power on however you must wait for the REMOVE LED indicat...

Page 227: ...nts two single line ports for connecting single line analog phones The middle four pins in the RJ 14 connector are wired in accordance with Uniform Service Order Code USOC T568A specifications as shown in the following diagram To install the SLM 4 module in a CS Controller 1 Put on ESD electrostatic discharge protective gear and ground yourself 2 In DB Programming uninstall any module that may be ...

Page 228: ... intheleft pane select SystemandthenCommunication Server 7 Click the Uninstalled bay and click the down arrow 8 Select Single Line Module 4 9 Program the SLM 4 module in the chosen uninstalled bay 10 Click the SLM 4 folder and configure the ports 11 Program the individual single line phones in DB Programming For programming details refer to the MiVoice Office 250 Features and Programming Guide 12 ...

Page 229: ...lications that are built by independent software vendors ISVs system integrators value added resellers and on site IT administrators See Installing the Virtual Processing Server vPS 1 on page 205 for details about installing the PS 1 as a vApp By providing additional call processing power the PS 1 or vPS 1 allows the system to adequately support more phones than the Base Server chassis in stand al...

Page 230: ...tal Video Disk DVD drive Use for initial installation and system recovery 2 Video port DB 15 VGA connection to monitor Can use front or rear ports 3 USB ports The USB security key can be used in any USB port Use also to connect keyboard and mouse if necessary 6 Power LED 7 System Identification LED Used for system location See www dell com for details NOTICE Accidental System Reset Do not mount th...

Page 231: ...ar ports 3 USB ports The USB security key can be used in any USB port Use also to connect keyboard and mouse if necessary 4 Serial port Laptop connection using RS 232 cable DB9M to DB9F straight through connector part number 813 1683 5 Ethernet ports 7 System Identification LED Used for system location See www dell com for details 8 Power cord plug ...

Page 232: ... DB 9 serial port In the alternate mode using a laptop PC connect the PS 1 to the laptop with a straight through RS 232 cable and null modem with hardware flow control as shown in Figure 15 6 Turn power on using the On Off switch on the back of the chassis Leave the On Off switch on the back of the chassis turned on at all times 7 Turn power on using the button switch on the front of the chassis U...

Page 233: ...ense key Before you Begin The following conditions must be in place before you begin the installation process VMware ESXi release 5 1 or 5 5 installed on an approved server An approved server as follows consult the VMware Compatibility Guide http www vmware com resources compatibility Minimum 1 GB RAM 80 GB free disk space Single socket single core processor Network adapter One USB port vSphere Cl...

Page 234: ...he default name Click Next 9 If the cluster to which the OVA file is being deployed contains a resource pool then the Deploy OVF Template Resource Pool screen appears Otherwise the Deploy OVF Template Ready to Complete screen appears Select the appropriate resource pool and click Next The Deploy OVF Template Storage screen appears 10 Select the Datastore where the virtual machine files will be sto...

Page 235: ...rt to accommodate the HASP license key To associate the Base Server and the PS 1 on the LAN Refer to page 325 under the Expanding by Adding a PS 1 section for the procedure to associate the Base Server and the PS1 on the customer s network To configure the PS 1 on the LAN Refer to page 326 under the Expanding by Adding a PS 1 section for the procedure to configure the PS 1 on the customer s networ...

Page 236: ...cense Details page Virtualized PS 1 Support In System Administration and Diagnostics there is a new parameter on the License Information window Virtualized PS 1 Support In Database Programming the new parameter Virtualized PS 1 Support is displayed in the About window A full list of software licenses is also displayed in Database Programming under Software Licenses IF there is no vPS 1 license on ...

Page 237: ...DF backboard assemble any additional terminal blocks for digital telephones including SLAs See page 153 Install the DEI chassis near the MDF in a Mitel or other rack Also mount the chassis in the rack at a height appropriate for reading the Status panel Allow room above and below the chassis for later expansion If wall mounting is desired contact the Mitel DataNet CommSource Division for informati...

Page 238: ...r BS 6701 Do not run cables near equipment with electric motors or through strong magnetic fields such as those generated by large copy machines arc welding equipment heavy motors etc Do not place station cables where they can be stepped on or where they can be rolled over by office furniture If using multi pair for example 25 pair cable runs to multiple station locations do not include AC ringing...

Page 239: ...e 16 on page 212 Newer 8528 and 8568 Digital Telephones Unlike the 8520 and 8560 digital telephones the newer 8528 and 8568 telephones use standard RJ11 wiring configuration as defined in Telecommunications Industry Association TIA 968 See Table 22 on page 112 for cable termination information Other Digital Telephones IMPORTANT If tip and ring are reversed when installing a telephone the telephone...

Page 240: ...hones refer to the MiVoice Office 250 Features and Programming Guide The default system assigns extension number 1000 to station circuit 01 01 01 extension number 1001 to station circuit 01 02 01 and so on to match the initial configuration Circuit 01 01 01 is equipped as an administrator and as the primary attendant phone when the system is in the default configuration Through DB Programming the ...

Page 241: ... 3 SYS 6 BAY 1 SYS 12 BAY 2 SYS 13 BAY 3 SYS 14 BAY 1 SYS 4 Bay in the chassis is the same as equivalent System in Message Print Circuits 1 12 1 X Circuits Base Server DEI 1 DEI 2 Bay 1 1 01 1 X through 1 01 2 X 1 04 1 X through 1 04 16 X 1 12 1 X through 1 12 16 X Bay 2 1 02 1 X through 1 02 30 X 1 05 1 X through 1 05 16 X 1 13 1 X through 1 13 16 X Bay 3 Bay not occupied 1 06 1 X through 1 06 16...

Page 242: ...M or T1M 2 BRM 2 3 Bay 3 LSM 2 T1M or T1M 2 Bay 3 LSM 4 T1M or T1M 2 BRM 2 4 On Board LS 2 Application DEI 1 BAY1 5 On Board SL 2 Application DEI 1 BAY2 6 Not used DEI 1 BAY3 7 IPRA7 Application All IP phone networking call control IPRA7 Application All IP phone networking call control 8 Rch Resource Application Rch Resource Application 9 IPRA9 Application IPRA9 Application 10 Not used On Board LS...

Page 243: ...ck that the protective covers over the module bays are in place These covers protect debris or other foreign matter from entering the system and possibly harming the internal components These covers should remain in place until you are ready to install a module NOTICE Electrostatic Discharge ESD System modules and components are static sensitive Handle the modules by the edges only and keep them i...

Page 244: ...ing For example the ground lug on the chassis must be in parallel with the AC ground via the power supply Check with local Building Safety Inspectors on the installation of the ground wire for the system Conduit may be required between the ground bar and earth ground Refer to the System Equipment Grounding Guidelines part number 835 2845 for additional information Detach the voice mail system from...

Page 245: ...VM DEI cable from the last DEI in the chain If no DEIs exist and you are adding new DEIs connect only DEI 1 Refer also to the DEI notice part number 835 3242 that is included in the box with the DEI you want to install 2 Install the chassis in the rack under the MiVoice Office 250 Controller Allow room below the chassis for future expansion for example more DEI chassis or an optional external voic...

Page 246: ...g the system Refer to the MiVoice Office 250 Features and Programming Guide part number 580 8006 Continue to installing other optional equipment NuPoint Messenger Refer to the MiVoice Office 250 and NuPoint UM Integration Guide part number 580 8008 External USB modem page 328 Troubleshooting See Table 37 for information on troubleshooting DEIs Table 37 Troubleshooting DEIs Scenario Cause Resolutio...

Page 247: ...DEIs One or more DEI s have over allocated voice channels Redistribute devices among the DEIs to avoid voice channel over allocation Disable features such as OHVA dual SLAs or MDPMs to reduce the required voice channels on a DEI The system is set to 2 DEI mode Change the DEI Mode setting in DB Programming to 4 DEI mode The system is showing Out of Voice Channels alarm A call on a DEI failed becaus...

Page 248: ...ed as of v6 0 Beginning with 5000 Release v6 0 NuPoint Unified Messaging UM is the supported external voice processing system BAY 1 EXP 2 EXP 1 DEM 16 1 4 5 8 9 12 13 16 BAY 3 DEM 16 1 4 5 8 9 12 13 16 BAY 2 Power To MiVoice Office 250 Base Server To optional External Voice Mail or next DEI in series DEI Chassis Back DEI Chassis Front Status Panel Ground Lug Earth ground DEM 16 Fuse Module Bay Cov...

Page 249: ...XP 1 through switch DEI cable part number 813 1847 DEI DEI The phone ports on each DEI are numbered 1 16 for a total of 48 ports 01 04 05 08 09 12 13 16 17 20 21 24 25 28 29 32 33 36 37 40 41 44 45 48 BAY 3 BAY 1 BAY 2 LAN SWITCH Modules DEM 16 BUSY ONLINE through switch or Single Line Modules SLM 8 If a DEI chassis exists as part of the configuration you must connect the external voice mail compu...

Page 250: ...mination BUSY ONLINE BUSY ONLINE into first DEI input into first DEI output output or VM input EM into second DEI input or VM input EM 813 1847 001 DEM 16 1 4 5 8 9 12 13 16 BAY 1 EXP 2 EXP 1 Female termination DEM 16 1 4 5 8 9 12 13 16 BAY 1 EXP 2 EXP 1 Male termination Female termination DEI 3 DEI 4 BUSY ONLINE BUSY ONLINE into third DEI input into third DEI output or VM input EM into fourth DEI...

Page 251: ...Installation 223 ...

Page 252: ...rmation on attaching the DEI to an external voice mail system NOTE Prior to the 5000 Release v6 0 the optional external voice processing system would have been the Voice Processing Unit VPU unsupported since v3 0 or Enterprise Messaging unsupported as of v6 0 Beginning with 5000 Release v6 0 NuPoint Unified Messaging UM is the supported external voice processing system ...

Page 253: ...e termination Female termination Male termination into second DEI output DEI 1 DEI 2 Power Cable Connector not used Video Card Network Interface Card 1ST VPC 2ND VPC Optional FAX card not in EM To MiVoice Office 250 Base Server Sample or DEI part number 813 1806 Depending on the computer model used the card slot arrangement and connector locations shown at right could be different Card Slot BUSY O...

Page 254: ... 15 to VM only or DEI To VM only or next DEI only To MiVoice Office 250 only Optional Component s DEI 1 Chassis Back Optional External VM Cable to external VM part number 813 1806 Ethernet to LAN via switch MiVoice Office 250 Base Server DUAL LS DUAL SL EXP PAGE MOH Ethernet to LAN DEM 16 1 4 5 8 9 12 13 16 BAY 1 EXP 2 EXP 1 through switch DEI cable part number 813 1847 or DEI DEI LAN SWITCH Modul...

Page 255: ...nal external voice processing system would have been the Voice Processing Unit VPU unsupported since v3 0 or Enterprise Messaging unsupported as of v6 0 Beginning with 5000 Release v6 0 NuPoint Unified Messaging UM is the supported external voice processing system ...

Page 256: ...tic wrist strap remove the module from the protective anti static bag See Figure 8 on page 194 for a DEI chassis and DEM 16 example for the remaining steps in this procedure 2 Insert the module carefully so that it aligns with the rails inside the chassis then gently slide the module into the chassis until it stops Do not use force 3 Tighten the fastener at the top of the module securing the modul...

Page 257: ...sed with an 8 pin plug in the future Various adapter types are available based on how you choose to connect to the patch panel DEI Chassis Back DEM 16 1 4 5 8 9 12 13 16 BAY 1 EXP 2 EXP 1 DEM 16 1 4 5 8 9 12 13 16 BAY 1 EXP 2 EXP 1 Module to Chassis Fastener DEI 1 DEI 2 To Base Server To 2nd DEI or external Voice Mail To 1st DEI To external Voice Mail only only only If a DEI chassis exists as part...

Page 258: ...the RJ 14 connector are wired in accordance with Uniform Service Order Code USOC T568A specifications as shown in Figure 11 Figure 11 RJ 14 Jack Pinout Diagram Each SLM 8 is equipped with two light emitting diode LED status lamps one yellow and labeled BUSY and one green labeled ONLINE The yellow BUSY LED indicates that one of the ports programmed on the module is processing an active call The gre...

Page 259: ...Programming session to the system through the System Administration Diagnostics application 6 WhenDBProgramming displays in the left pane select System and then CommunicationServer 7 Click the Uninstalled bay and click the down arrow 8 Select Single Line Module 8 9 Program the SLM 8 module in the chosen uninstalled bay 10 Click the SLM 8 folder and configure the ports 11 Program the individual sin...

Page 260: ...5 6 7 8 BAY 3 DEM 16 1 4 5 8 9 12 13 16 BAY 2 BAY 1 EXP 2 EXP 1 SLM 8 1 2 3 4 5 6 7 8 DEM 16 1 4 5 8 9 12 13 16 BAY 3 DEM 16 1 4 5 8 9 12 13 16 BAY 2 BAY 2 SYS 2 BAY 3 SYS 3 BAY 1 SYS 4 BAY 2 SYS 5 BAY 3 SYS 6 BAY 1 SYS 12 BAY 2 SYS 13 BAY 3 SYS 14 Circuits 1 12 1 X to 1 12 4 X Circuits 1 12 5 X to 1 12 8 X Circuits 1 12 9 X to 1 12 12 X Circuits 1 12 13 X to 1 12 16 X BUSY ONLINE BUSY ONLINE BUSY...

Page 261: ...as follows 1 Ensure that both ends of each station cable are labeled with the circuit number of the associated station instrument 2 Terminate each station cable on the right side of the corresponding station block See Figure 14 on page 234 through Figure 18 on page 240 for station cable terminations For simplicity the figures show station instruments being installed using one pair cable and four c...

Page 262: ...NG TIP G R Y BK G R Y BK 1 16 1 1 16 1 TIP RING RING TIP To Digital Telephone or Single Line Adapter To Digital Telephone or Single Line Adapter To DEI and DEM 16s Amphenol Type Connector to DEM 16 adapter cable Available Adapter Cable 15 ft 4 5720 m with Amphenol part number 813 1814 Amphenol For simplicity this figure shows digital phones being installed using one pair cable and four conductor m...

Page 263: ...g 4 Pin 8 Ring 12 Port 2 Signal Port 4 Signal Pin 1 Tip 7 Pin 1 Tip 15 Pin 2 Ring7 Pin 2 Ring 15 Pin 3 Tip 6 Pin 3 Tip 14 Pin 4 Ring 5 Pin 4 Ring 13 Pin 5 Tip 5 Pin 5 Tip 13 Pin 6 Ring 6 Pin 6 Ring 14 Pin 7 Tip 8 Pin 7 Tip 16 Pin 8 Ring 8 Pin 8 Ring 16 8 7 6 5 4 3 2 1 R4 T4 R2 T1 R1 T2 R3 T3 1 2 4 3 Pin Numbers Port Numbers To DEI and DEM 16s 25 pair from MDF Available Cable 15 ft 4 5720 m with Am...

Page 264: ... 01 07 01 1006 7 O R RING 33 R G TIP 01 08 01 1007 8 G R RING 34 R BR TIP 01 09 01 1008 9 BR R RING 35 R S TIP 01 10 01 1009 10 S R RING 36 BK BL TIP 01 11 01 1010 11 BL BK RING 37 BK O TIP 01 12 01 1011 12 O BK RING 38 BK G TIP 01 13 01 1012 13 G BK RING 39 BK BR TIP 01 14 01 1013 14 BR BK RING 40 BK S TIP 01 15 01 1014 15 S BK RING 41 Y BL TIP 01 16 01 1015 16 BL Y RING 42 Y O NOT USED 17 O Y NO...

Page 265: ...ble are labeled with the circuit number of the associated station instrument The station cables are pre terminated on the upper half of the Krone block The line plant wiring extension terminates on the lower half of the Krone block See the following figures for station cable terminations Figure 16 on page 238 Figure 17 on page 239 24 BR V NOT USED 50 V S NOT USED 25 S V NOT USED a The station circ...

Page 266: ...le Amphenol Type Connectors 1 26 1 16 1 2 3 4 5 6 7 8 9 0 Use non conducting plastic connector covers 25 Pair To Phone or SLA WH BL BL WH 5 3 1 6 4 2 1 2 3 4 5 6 7 8 9 0 cable from MDF To DEI and DEM 16s Amphenol Type Connector to DEM adapter cable Available Adapter Cable 15 ft 4 5720 m with Amphenol part number 813 1814 W BL Y BL ...

Page 267: ... jack unit LJU Where exposed OPX cabling is used also use BT14A 1 of BT21Asurge arrestors on the OPX lines and ensure the Krone field is earthed Make the LJU at the far end of the cable a line master This entire setup might be part of the main MDF or situated remotely subject to chassis to SLA cable restrictions Figure 17 SLA Terminations for Single Line Phone with a European System Phone LJU AC D...

Page 268: ...Blue White 1 26 1 1 01 01 2 White Orange Orange White 2 27 2 02 01 3 White Green Green White 3 28 3 03 01 4 White Brown Brown White 4 29 4 04 01 5 White Gray Gray White 5 30 5 05 01 6 Red Blue Blue Red 6 31 6 06 01 7 Red Orange Orange Red 7 32 7 07 01 8 Red Green Green Red 8 33 8 08 01 9 Red Brown Brown Red 9 34 9 09 01 10 Red Gray Gray Red 10 35 10 10 01 OPX LJU Connection Details 5 3 1 6 4 2 1 2...

Page 269: ...ollows 11 Black Blue Blue Black 11 36 2 1 11 01 12 Black Orange Orange Black 12 37 2 12 01 13 Black Green Green Black 13 38 3 13 01 14 Black Brown Brown Black 14 39 4 14 01 15 Black Gray Gray Black 15 40 5 15 01 16 Yellow Blue Blue Yellow 16 41 6 16 01 17 Yellow Orange Orange Yellow 17 42 7 Do not use 18 Yellow Green Green Yellow 18 43 8 19 Yellow Brown Brown Yellow 24 25 9 20 Yellow Gray Gray Yel...

Page 270: ...to the DEM 16s after they are installed 4 If necessary Using standard electrical tape tape two ferrite split beads around each 25 pair cable just below the Amphenol type connector as shown in Figure 19 on page 157 5 Ferrite beads may be necessary to help reduce electromagnetic interference EMI and radio frequency interference RFI The part number for a single split bead is 808 1195 6 Terminate the ...

Page 271: ... 10 Ring 10 GRY RED 38 35 Tip 10 RED GRY 16 11 Ring 11 BLU BLK 40 36 Tip 11 BLK BLU 17 12 Ring 12 ORN BLK 41 37 Tip 12 BLK ORN 19 13 Ring 13 GRN BLK 43 38 Tip 13 BLK GRN 20 14 Ring 14 BRN BLK 44 39 Tip 14 BLK BRN 22 15 Ring 15 GRY BLK 46 40 Tip 15 BLK GRY 23 16 Ring 16 BLU YEL 47 41 Tip 16 YEL BLU Table 42 DDM 16 Termination Cable Pinout To DDM 16 To MDF Signal Name Color Pair ...

Page 272: ...stance values in ohms indicate loop measurements the distancevalues in feet meters indicatethe maximum one way measurements from the equipment chassis If necessary longer loop lengths can be achieved by using a heavier gauge cable such as 22AWG 22 gauge thickness or larger smaller number gauge larger or thicker diameter 4 Remove the short after the test is complete 5 Repeat this test for each stat...

Page 273: ...tallations voice volume levels may be degraded due to constraints on the voice frequency range inherent in the telco network provider or customer provided circuit To increase the voice frequency range Mitel recommends installing a two wire negative impedance repeater unit For details see the Specifications chapter The repeater unit is installed at the MDF between the SLA and the cabling to the OPX...

Page 274: ...MiVoice Office 250 Installation and Administration Guide 246 4 Test for quality ...

Page 275: ... UVM can be used in conjunction with NuPoint UM on the same system From the DB Programming menu bar select Operations Voice Processing Operations Disable Unified Voice Messaging 8 Plug in the remaining power cords in this order a Plug in the first DEI chassis b Plug in the second DEI chassis NOTICES Do not plug in the UPS power cord unless you are ready to boot the system There is no power on swit...

Page 276: ...DB Programming is running when you make programming changes using the LCD panel the changes will not be updated until the system is restarted 2 From the LCD panel press the down arrow twice to navigate to the System menu 3 Press the center button once to access the System menu then press the down arrow until you get to the Shutdown menu 4 Press the center button once to access the Shutdown menu 5 ...

Page 277: ...the front of the CS Controller chassis Do not back up VM to the compact flash type memory card For the backup procedure refer to the MiVoice Office 250 Features and Programming Guide For a list of USB flash drives that have been tested as compatible with the system see USB Flash Drives on page 1 83 3 Shut down the system using the LCD panel See Figure 4 on page 169 for an illustration of the menu ...

Page 278: ...f the module 6 Remove the PM 1 from the CS Controller chassis and place it onto the anti static bag that came with the module or onto some other anti static surface NOTICES Equipment Damage Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer instructions Electros...

Page 279: ...rom a previous DB Programming installation the previously installed driver executable and readme files will remain in the Drivers folder To install the USB B serial driver 1 Do not connect any cable into the USB B port until instructed 2 Locate the Driver folder on the PC where you installed DB Programming e g C Program Files Mitel 5000 Drivers This folder contains the zip file that contains the d...

Page 280: ...a USB 2 0 cable to the USB B port on the front of the chassis 4 Attach the other end of the cable to a PC or laptop USB port standard USB connector 5 Start the terminal emulation program and set any configuration options the program needs to com municate with the MiVoice Office 250 See the documentation that came with the terminal emu lation program forthisinformation Forthe terminal emulation pro...

Page 281: ... other dialog boxes or locations Mitel does not provide support for this TFTP server It is shown here as an example only For DB Programming information discussed in this procedure refer to the MiVoice Office 250 Features and Programming Guide To set TFTP server properties 1 Launch the TFTP server application and click the Settings button IMPORTANT Perform a Backup Database Save after setting the T...

Page 282: ... Progress Bar Displays file transfer information Translate UNIX file names Without this checked the operation will fail Allow As virtual root 3 Click OK then restart the TFTP server application The TFTP server must be running before you attempt to upgrade the MiVoice Office 250 Upgrading Compact Flash Type Memory Figure 6 Example TFTP Server Configuration NOTICE Version 3 x requires a minimum 512 ...

Page 283: ...indow and then navigate to the IP Settings tab Click the IP Access Control link in the navigation bar b Print the AWP page displaying this information If any rules are listed here you will need to recreate them after installing the new memory card An example IP Access Control page appears on the next page See the notice that follows 3 Perform a database backup with voice data included 4 Power down...

Page 284: ...me You will be prompt ed to reboot if a reboot is needed If using the Upgrade All option the system will reboot automatically if needed 9 Reload the license file 10 Access the Administrator Web Session pages and do the following a Click the Advanced View link at the top of the window and then navigate to the IP Settings tab Click the IP Access Control link in the navigation bar b Enter any rules t...

Page 285: ...ct the IP phone PC ports to each other and do not connect them to a hub Doing so may cause adverse network conditions Also Mitel recommends that you not connect additional hard IP phones to the PC ports Due to the QoS Quality of Service of the hard IP phones those located downstream will have a lower priority when sending data to the network Under heavy network conditions voice quality may be dimi...

Page 286: ...ones use DHCP option 128 for TFTP communication and DHCP option 129 for the call control address Mitel 86xx phones use DHCP option 66 for TFTP communication and UDP discovery broadcast for the call control address cfg file DB Programming provides the option to convert existing classic phone extensions to Mitel phone extensions Preprinted paper designation cards are available for many models such a...

Page 287: ... Mitel 52xx 53xx Phones on page 260 Continue to Initial 52xx 53xx Automatic Phone Configuration DHCP on page 261 Continue to Initial 52xx 53xx Manual Phone Configuration on page 263 Figure 3 Mitel 52xx 53xx IP Phone Connections Optional To PC LAN cable Optional To headset To handset LAN powered jack OR Supplied 48 VDC Phone base unit Phone bottom Applicable to 5224 phones only see step 5 5224 24VD...

Page 288: ...back of the phone 3 Secure the base unit using the two screws provided found in a separate package with the phone 4 Do one of the following Mounting on a wall Insert two mounting screws 3 1 4 inches 8 25 cm apart Allow about 3 16 of an inch 0 5 cm between the wall and screw heads for mounting the phone Use 10 screws 1 to 1 5 inches 2 5 to 4cm in length formounting screwsand anchoring devicessuitab...

Page 289: ...layed after the firmware is loaded There are two possible reasons for this type of error The system is down An incorrect MAC address is entered in DB Programming for the phone A phone entered into DB Programming with an incorrect MAC address will still appear to download the initial configuration files however the display error message indicates that the phone is not configured in the system DHCP ...

Page 290: ...l_s rv MiVoice Office 250 base server IP address vlan VLANID l2p value dscp value Note that the entries in italics need to be replaced with those that are network specific For example if the MiVoice Office 250 is using IP address 10 0 0 1 and the vLAN ID 100 12p 6 and dscp 46 then the typed ASCII character string would be as follows id ipphone mitel com sw_tftp 10 0 0 1 call_srv 10 0 0 1 vlan 100 ...

Page 291: ...s in DB Programming before configuring the phone See the troubleshooting section on page 261 for any phone issues 2 While the phone is powering up press both volume buttons and then release one of the volume buttons 3 Using the dialpad buttons enter cfg 234 4 Configure the network information for eachphone To backspace press star to enter a period press a Press YES at the Network Parameters screen...

Page 292: ...red in DB Programming the display appears to be downloading but nothing is actually happening You must configure the phones in DB Programming before configuring the phone Check that the main office firewall allows port 69 TFTP as well as the other call control ports mentioned in Protocols and Ports on page 125 Check that the MiVoice Office 250 is configured with the NATed address for the Processor...

Page 293: ...wing areas to identify phone hardware types Phone Web Interface The hardware type is displayed in the Firmware Information field under Status Firmware Hardware Type LCD Liquid Crystal Display The hardware type is displayed on the bottom line of the LCD on startup Product ID and Revision The part number and revision are displayed on the labels on the bottom of the phone Message Lamp LED Light Emitt...

Page 294: ... several power supplies available For a list of power supply compatibilities for the supported IP phones and devices see the IP Device Power Supply Compatibility Matrix part number 835 2688 USA European Universal Power Supply using a LAN Jack a Connect the LAN POWER jack on the baseplate to the KS SLA jack on the 24 VDC adapter b Using another cable connect the LAN jack on the 24 VDC adapter to th...

Page 295: ... information Ethernet address IP address Subnet mask Gateway address Address of the IP resource to which it is connecting Station identification extension number and assigned username for several seconds The LCD changes to the appropriate display depending on its current status See the tables beginning on page 276 for an explanation of status displays Table 46 Power Supply Kits Part Number Contain...

Page 296: ...ource to connect the power supply PC 1 3 Ports Connect to PCs or any other Ethernet devices The speeds on single uplink and three downlink ports are independent from each other and auto negotiable Handset Jack Connects to a handset Headset Jack Connects to a headset LEDs There are two indications on each port Link Status When the link is valid the green LED on the left side of the port is lit When...

Page 297: ...nk is valid the green LED on the left side of the port is lit When there is receive or transmit activity on the link this LED flashes 10 100 Mbps When the link is connected at a speed of 100 Mbps the green LED on the right side of the port is lit The MiVoice Office 250 operates only on 100Base T LANs DRAM Dynamic Random Access Memory located inside the phones Mitel 8600 8620 and 8662 support 8 MB ...

Page 298: ...handset SPKR Jack Connects to a speaker and supports mono for IP phone and stereo for Windows CE playback MIC Jack Connects to a microphone equipped with a 3 5mm plug Reset Button Resets the phone when pressed and released quickly CF Port Connects to a matchbook sized compact flash type memory card that can be used for copying music pictures etc to the Mitel 8690 The card also can be used for addi...

Page 299: ...slot is occupied Although there are two DRAM slots you cannot upgradethe memorybyaddingan extra memory stick Currently the second slot is not used For information about how to program a Mitel 8690 refer to the MiVoice Office 250 Features and Programming Guide To use the Mitel 8690 you must first install the 8690 client application refer to the MiVoice Office 250 Features and Programming Guide for ...

Page 300: ...ty for wall mounted phones Mitel 8600 series phones are shipped with a plastic adhesive label that covers the rectangular wall mount knockout on the base of the phone A portion of the adhesive label must be removed to use the wall mount knockout To wall mount the Mitel 8600 series phones you need an industry standard wall mount bracket sometimes called a wall jack assembly and a four inch line cor...

Page 301: ...the base 2 Slide the cover off The two plastic rivets are not included on phones built prior to May 2005 3 Use a sharp blade to cut out the rectangular portion of the adhesive label covering thewall mount knockout see diagram at right The following instructions apply to phones that have a support mechanism see the following illustration that fits into holes in the base Plastic Rivets ...

Page 302: ...o plastic rivets through the base and press them firmly into the holes on the bottom housing of the phone This locks the base to the phone 5 Test the base to verify that it is securely locked to the phone 6 Re attach the metal plate to the phone base 7 Plug the line cord into the jack on the wall mount bracket and position the phone securely on the wall mount bracket 8 Flip the handset hanger down...

Page 303: ...the metal plate to the base 7 Plug the line cord into the jack on the wall mount bracket and position the phone securely on the wall mount bracket 8 Flip the handset hanger down to the horizontal position and lock it into place This holds the handset in place Changing Protocol Modes IP and SIP The Mitel 8600 8620 8622 8662 and 8690 multi protocol phones support Internet Protocol IP or Session Init...

Page 304: ...00 phones This may cause the firmware update process to take more time than before Additional messages are displayed on the LCD during the firmware download process to let the user know the status of the firmware download and to discourage the unintentional interruption of the process for example unplugging the phone because nothing appears to be happening Table 47 shows the update progress displa...

Page 305: ...ing the flash chips If this occurs try two or three downloads before returning the phone for repair HARDWARE FAILURE MEMORY MAP Error State Memory Map The hardware memory map functions are not working properly After two or three failed attempts you should send in the phone for repair DOWNLOAD ABORTED FILE TOO BIG Error State File Too Big This display appears if you attempt to download a file that ...

Page 306: ...match the phone type ERROR MISC ERROR Error State Miscellaneous Error A miscellaneous error such as file corruption occurred ERROR NOT GZIP Error State Not Gzip The file requested is not in the correct format ERROR INVALID FILE ID Error State Invalid File ID The file does not contain the necessary version information and platform type Table 50 IP PhonePlus and Mitel 8660 8620 8622 8690 Progress Di...

Page 307: ...LL PROCESSING Connected to IP Card The application code has made an IP connection to an IP resource MiVoice Office 250 The IP phone maintains this display until it receives a confirmation from call processing Some possible problems are that call processing is not running the module or circuit is not programmed in the call processing database correctly or the phone is connected to the wrong type of...

Page 308: ...urs try two or three downloads before returning the phone for repair After two or three failed attempts send in the phone for repair WAITING FOR ETHERNET ADDRESS Waiting for Ethernet Address The application code has detected that the phone does not have a valid Ethernet address If this occurs try two or three downloads before returning the phone for repair After two or three failed attempts send i...

Page 309: ... boot image downloaded is corrupt ERROR ALLOCATE FAILURE The phone was unable to allocate enough memory to download the image ERROR FAILED VERIFY The image written to flash does not match the file downloaded A write error occurred Table 52 Multi Protocol Phone Firmware Compatibility Matrix Phone Hardware Typea a See page 265 for details about hardware types Description Firmware supported 1 01S 1 0...

Page 310: ...the firmware version such as 2_0_06 After a phone is updated to v2 0 06 or later firmware the 86xx_image_ver and _url strings are no longer necessary There are only two lines in the configuration files that need to be modified itphone_image_ver and itphone_image_url and one image to be put on the TFTP server to update all of the multi protocol phones excluding the Mitel 8690 Updating Firmware Alwa...

Page 311: ...uest is sent Port 69 must be open on the corporate firewall for phones at remote locations Mitel 5212 5224 are not supported for tele worker remote location use Mitel 53xx are supported If left at 0 the system will try port 20001 followed by port 69 See Table 53 for information on TFTP DHCP and other information relevant to Mitel 52xx 53xx phones and Mitel 86xx phones Table 53 IP Phone Overview Se...

Page 312: ...2 8660 and 8662 optionally existing phones can be updated through Admin Web Session pages For all other MiVoice Office 250 supported phones firmware downloads are performed as before 5000 CP v3 0 or as discussed in this document beginning on page 309 Refer also to the instructions that accompany any phone firmware only packages that may be released Firmware Management You must do a software downgr...

Page 313: ...n the BLACK terminal It must measure 24 VDC 2 0 VDC If a negative voltage is measured check the cabling for a reversed pair If tip and ring are reversed the telephone will not function 2 Mount the modular jack line jack unit assembly on the wall 3 Attach the coiled handset cord to the handset and to the handset jack on the bottom of the phone Place the handset on hook The bottom of the Mitel 8500 ...

Page 314: ...If necessary adjust the viewing angle The Mitel 8000 series digital telephones allow you to adjust the viewing angle If you position the phone viewing angle to 60 or greater flip the handset hanger to the horizontal position Performing the Digital Telephone Self Test The self test operating mode provides a functional test of the phone s hardware It consists of a series of individual tests transiti...

Page 315: ...s TESTING SPEAKER VOLUME 8 Microphone Test Lift and replace the handset The audio is routed from the hands free micro phone to speaker The LCD indicates whether the audio path for the microphone test is currently disabled MICROPHONE OFF or enabled MICROPHONE ON Press a key on the phone to toggle the audio path state 9 Handset Tones Test Lift the handset and then press and release the hookswitch Th...

Page 316: ... to display hardware revision information hardware revision number and hardware ID Press 2 to display firmware revision information primary and secondary firmware revision numbers Press 3 to display firmware brand Mitel or Lake Figure 5 Mitel 8528 8568 Self Test Key Matrix 0x26 0x2E 0x36 0x3E 0x5E 0x56 0x4E 0x46 0x20 0x28 0x40 0x48 0x5F 0x49 0x59 0x32 0x21 0x29 0x31 0x39 0x41 0x42 0x43 0x4B 0x24 0...

Page 317: ...6 0x15 0x14 0x13 0x12 0x11 0x10 0x0F 0x0E 0x0D 0x24 0x23 0x22 0x21 0x20 0x1F 0x1E 0x1D 0x1C 0x1B 0x1A 0x19 0x30 0x2F 0x2E 0x2D 0x2C 0x2B 0x2A 0x29 0x28 0x27 0x26 0x25 PKM 48 2 0x4C 0x4B 0x4A 0x49 0x48 0x47 0x46 0x45 0x44 0x43 0x42 0x41 0x58 0x57 0x56 0x55 0x54 0x53 0x52 0x51 0x50 0x4F 0x4E 0x4D 0x64 0x63 0x62 0x61 0x60 0x5F 0x5E 0x5D 0x5C 0x5B 0x5A 0x59 0x70 0x6F 0x6E 0x6D 0x6C 0x6B 0x6A 0x69 0x68...

Page 318: ...light Display phones show TESTING LED MATRIX If any of the LEDs do not light return the phone for repair 8 Lift and replace the handset The phone rings momentarily Display phones show TESTING KEY MATRIX 9 One at a time press each of the buttons on the phone in any order If the button is functioning properly a key tone is heard the LED lights red and a specific code is shown on the display The prop...

Page 319: ... Key Matrix MITEL 8560 PHONE MITEL 8520 PHONE MITEL 8500 PHONE 26 2E 36 3E 5E 56 4E 46 LAMP 52 33 76 77 50 20 30 28 38 40 24 2D 3C 4C 45 3D 34 25 2C 35 44 4D 58 48 5F A0 5A 2B 49 23 51 59 21 29 31 39 41 5D 5C LAMP 50 77 76 33 20 30 28 38 40 24 2D 3C 4C 45 3D 34 25 2C 35 44 4D 58 48 5F A0 5A 2B 49 23 51 59 21 29 31 39 41 5D 5C 52 50 77 76 33 20 30 28 38 40 24 2D 3C 4C 45 3D 34 25 2C 35 44 4D 58 48 ...

Page 320: ...key tone or a DTMF tone for Executive and Professional keypad buttons is heard and on display phones a specific code is shown The correct code for each button appears in Figure 8 on page 293 If the signal is not heard or the displayed code is incorrect the button is faulty and you should return the phone for repair 7 Lift and replace the handset The speaker tones are broadcast over the speakerphon...

Page 321: ...ISPLAY PHONE 20 28 30 38 52 5A 50 58 55 33 23 2B 51 59 54 21 29 31 39 5C 5D 24 2D 3C 4C 25 34 3D 45 2C 35 44 4D 26 2E 36 3E 5E 56 4E 46 30 38 40 48 52 5A 50 58 55 33 23 2B 51 59 54 31 39 41 49 5C 5D 24 2D 3C 4C 25 34 3D 45 2C 35 44 4D 20 21 52 5A 50 58 55 33 23 2B 51 59 54 48 49 5C 5D 24 2D 3C 4C 25 34 3D 45 2C 35 44 4D 20 28 21 29 28 29 40 41 38 39 30 31 ...

Page 322: ...nsert two mounting screws 3 1 4 inches 8 25 cm apart Allow about 3 16 of an inch 0 5 cm between the wall and screw heads for mounting the telephone Use 10 screws 1 to 1 5 inches 2 5 to 4 cm in length for mounting screws and anchoring devices suitable for the wall Mounting on a wall plate a Plug the telephone cord into the wall jack b Place the base unit on the wall plate post and then push down un...

Page 323: ...ipped with a plastic adhesive label that covers the rectangular wall mount knockout on the base of the phone A portion of the adhesive label must be removed to use the wall mount knockout To wall mount the Mitel 8000 series digital telephones use an industry standard wall mount bracket sometimes called a wall jack assembly and a four inch line cord Both of these items are available through the Mit...

Page 324: ... support mechanism completely and secure it against the bottom housing of the phone as shown below 2 Close the base completely so that it lies flat against the phone Make sure the two rivet holes on the base align with the two rivet holes on the bottom phone housing 3 Plug the four inch line cord into the jack on the back of the phone and thread the line cord through the wall mount knockout on the...

Page 325: ...unt knockout on the base 3 Insert one of the plastic rivets in rivet hole 1 on the base see illustration above and press it into the rivet hole on the phone This locks the base to the phone 4 Test the base to verify that it is securely locked to the phone 5 Re attach the metal plate to the phone base 6 Insert the remaining plastic rivet through rivet hole 3 as shown at right in the metal plate and...

Page 326: ...ne are four inches apart 4 Drive a screw into the center of each mounting hole marking Allow the head of the screw to protrude approximately inch 5 To hold the handset in place while the phone is wall mounted slide the reversible cradle hook out rotate it 180o and reinsert it as shown below 6 Position the phone mounting holes over the screws and slide the phone into position on the wall If necessa...

Page 327: ...ON the headset 4 On the phone press the Special button and enter the Headset Enable feature code default value is 315 5 To disable the headset press the Special button and enter the Headset Disable feature code default value is 316 Unplug the headset and reconnect the handset To attach a headset to a Mitel 8520 or 8560 phone 1 Insert the headset modular plug into the jack located underneath the ph...

Page 328: ... in the Digital Expansion Interface chassis in accordance with the procedure Installing an Eight Port Single Line Module SLM 8 on page 1 230 As applicable program the phone in accordance with the procedure on programming an eight port single line module in the MiVoice Office 250 Features and Programming Guide Single Line Adapter SLA If required install an SLA in accordance with the procedure appea...

Page 329: ...ting from short 6 mi or 1km to long 6 mi or 1km 3 Replace the cover Installing DID Trunks on an SLA USA Only Connect the Direct Inward Dialing DID trunks to the Single Line Adapters as outlined below See Figure 3 on page 302 DID trunks are also supported through T1 circuits In addition to DID trunks SLAs can also be used to install single line phones playback devices and off premises extension OPX...

Page 330: ...rogramming the DEM 16 port insert the plug into the Circuit 1 or Circuit 2 jack on the SLA as applicable See Programming an SLA for Dual DID Trunks on page 1 303 Figure 3 SLA Terminations for DID Trunks USA Only Modular Jack Assemblies Phone Modular Jack Assembly SLA AC Transformer Standard Reversing Mod to Mod Line Cord To Telco RJ To Telco RJ TIP RING TIP G Y BK R BK R RING G Y G R R G Y BK BK Y...

Page 331: ...ce n Bay n that is equipped with a Digital Endpoint Module 16 3 In the right side pane click an available Port and from the drop down menu click Dual DID The Create DID Extension window displays not shown Figure 4 SLA Terminations for Single Line Phones with a U S System Single Line Phone Modular Jack Assemblies Phone Modular Jack Assembly SLA AC Transformer Standard Reversing Mod to Mod Line Cord...

Page 332: ...terfacebetween astandard singleline phone anda 10 100Base T network The MiVoice Office 250 operates only on a 100Base T network The IP SLA allows you to make calls through the IP network The IP SLAoperates like a standard SLA However its interface to the system is replaced by the Ethernet IEEE 802 3 10 Mbps UTP interface The IP SLA uses flash memory and its software can be updated over the LAN IMP...

Page 333: ...there is a valid Ethernet connection to the device The DEFAULT button has been added to the IP SLA revision level AC or later This button allows you to perform the two functions described on the following page Defaulting IP SLA Settings This allows you to change the IP SLA configuration such as an IP address to its default settings To default the IP SLA 1 Press and hold the DEFAULT button using a ...

Page 334: ... a pinhole tool while reconnecting power to the IP SLA The online and SL STATUS LEDs start flashing alternately 3 Remove the pinhole tool from the DEFAULT button The IP SLA is now in the download mode To change the mode using an older IP SLA revision level earlier than AC remove and reconnect the cable from into the 10BASE T jack six times within three seconds The online and SL STATUS LEDs start f...

Page 335: ...rmation in the MiVoice Office 250 Features and Programming Guide 3 If external voice processing will be affected save the voice processing database and prompts If using Unified Voice Messaging only back up the voice processing database to a USB flash drive 4 If performing an upgrade follow the instructions provided with the software for saving convert ing and restoring software See Upgrading Exist...

Page 336: ...gh the Base Server unless the site is installing a PS 1 The MiVoice Office 250 does not support IP networking through a Network Address Translation NAT device Onboard TFTP Server In a system equipped with a PS 1 the TFTP server resides in the Base Server The onboard TFTP server is not intended for uses other than TFTP phone firmware downloads See page 283 for additional information See Table 53 IP...

Page 337: ...d during the MiVoice Office 250 upgrade On a system upgrade from an earlier release for example 5000 CP Release 3 1 not containing phone firmware the Mitel 86xx phone firmware packages are not automatically installed but the Mitel 52xx 53xx phone firmware IS automatically installed For any MiVoice Office 250 software release the latest phone packages will always be delivered even if they do not ma...

Page 338: ...there is not enough compact flash space available to complete the system upgrade the system upgrade displays a message informing you of a lack of available space and it will not install any packages You are then prompted to remove some voice mail messages and try again The system upgrade aborts ...

Page 339: ... the system must first be upgraded to v4 0 or v5 x using a two step method that requires an intermediate core Linux file system package be installed prior to installing the v4 0 or v5 x software version release package This procedure is documented beginning on page 315 If upgrading a v4 0 system the latest core Linux file system was already installed along with v4 0 so only the system software is ...

Page 340: ...t 125 MB on the compact flash type memory card If there is not enough space to complete the upgrade for all packages a dialog box appears warning you and the upgrade process is stopped Delete unneeded voice mail messages languages MOH files etc to free up space or upgrade to a larger compact flash type memory card and then restart the system upgrade If upgrading an existing compact flash type memo...

Page 341: ...4 and 5 and from v6 0 on Firefox 37 38 39 System Administration Diagnostics and Database Programming System Administration Diagnostics is a PC based application that provides a single interface to quickly access all of the administration and diagnostics tools available on the MiVoice Office 250 system Database DB Programming is installed as part of System Administration Diagnostics along with othe...

Page 342: ... compact flash type memory card 8 Plug in the system power cord and power up the system using the LCD panel 9 If the LCD prompts you to upgrade the NOR Flash and FPGA press the middle LCD panel button to continue After the upgrade is complete this process takes several minutes the system automatically reboots 10 In its default state the system attempts to use DHCP for network addressing If on a ne...

Page 343: ...re Linux file system and system software must first be upgraded to v4 0 or v5 0 See the v4 0 or v5 0 documentation for this procedure The database can convert directly to v6 0 Also note that it can take up to 45 minutes to complete the entire upgrade process If during the upgrade the LCD panel prompts you to upgrade the NOR Flash and FPGA press the middle LCD panel button to continue After the NOR...

Page 344: ... file that includes the latest System Administration Diagnostics zip file and if desired the PS 1 installer zip file 5 Unzip the files to a location accessible by your Trivial File Transport Protocol TFTP server Be sure to use a TFTP server that can handle large files AWP accesses this TFTP server to look for upgrade files 6 From a browser enter the IP address for the AWP interface on the MiVoice ...

Page 345: ...k the System Management tab and then click the Upgrade link b Click View Latest Packages at the bottom of the page c Select the check box for the IP phone firmware d Click Install at the bottom of the page If you want to remove specific language voice prompts you do not need click the link for the voice prompt file name and then click Remove 15 Install the latest System Administration Diagnostics ...

Page 346: ...g but web browser indicates Unable to connect or Cannot display web page or System Administration Diagnostics shows AWP web page and advanced diagnostics monitoring are not available Web server is not running Enable the web server through DB Programming and browse to the network address or connect with System Administration Diagnostics No description or version information available for any of the...

Page 347: ...oftware Use the MiVoice Office 250 Database Utilities to convert the saved database and then use the DB Test and Repair utility to test it DB Test removes unused items from the database e g unused trunk groups or extension lists or hunt groups with no assigned extensions For this reason you may want to run it in Test mode only and then view the changes in the log If the changes will not negatively...

Page 348: ...ated 6 Make some test calls on the system and verify basic system functionality 7 Upload the SSL certificate a From the Administrative Web Portal AWP click the System Information tab and click the SSL Cert link b Click the Upload SSL Certificate and select SSL certificate from PC using Choose File button c If you previously downloaded SSL certificate from this or different MiVoice Office 250 sys t...

Page 349: ... MiVoice Office 250 Database Utilities tool to convert the database to the correct version and system type 5 Configure the system to point to the correct USB flash drive see New USB Upgrade Option on page 322 or Trivial File Transfer Protocol TFTP server and path then upgrade the system to the latest release For specific instructions on upgrading to v5 0 or later see Upgrading Existing Systems to ...

Page 350: ...cted action If the upgrade location is changed while viewing package details a message appears warning that the package details may need to be refreshed This USB upgrade option is available with both the Base Server and PS 1 but performing a USB upgrade applies only to the system where the USB drive is physically attached This means that either two USB drives are needed one with the Base Server pa...

Page 351: ...ng by Adding a PEC 1 Before performing the following expansion process and procedures read Network Environment Requirements on page 1 307 and Guidelines for Expanding or Upgrading a System on page 1 307 Parts and Materials To perform the following expansion process and procedures you will need Processor Expansion Card PEC 1 part number 580 2020 Applicable licensing Personal computer PC with Ethern...

Page 352: ... Expanding or Upgrading a System on page 1 307 This section describes the parts and materials and the process and applicable procedures required to add a Processing Server PS 1 to an existing system Parts and Materials Adding a PS 1 to an existing system requires the following items Processing Server unit part number 580 5600 Applicable licensing Personal computer PC with Ethernet Internet connect...

Page 353: ...on page 311 5 While the system is rebooting as a result of the upgrade remove the USB security key from the Base Server chassis and insert it into a USB 2 0 port on the front or back of the PS 1 See Figure 14 on page 203 and Figure 6 on page 221 To associate the Base Server and the PS 1 on the LAN 1 Use the LCD panel menu to navigate to Network Current IP Address to see if the IP address for the P...

Page 354: ... For details on using this wizard refer to the Connection Wizard topic in the DB Programming Help When you click Finish the Connection Wizard closes the DB Programming session 2 Upload the appropriate system specific licensing From the DB Programming menu bar select Operations Software License Operations Upload Software License To reload system and voice mail databases For the tasks in this proced...

Page 355: ...ity key You must first connect a Mitel USB security key to the PS 1 The security key has a Mitel serial number The customer must then purchase a software license that corresponds to the Mitel serial number Once received the software license can be uploaded to the PS 1 through DB Programming For details refer to the MiVoice Office 250 Features and Programming Guide NOTE To reduce the amount of prog...

Page 356: ...them into a single stream for a System OAI application The Gateway sends and receives all of its data using TCP IP connections At this time each application requires a separate Gateway For more information about the CT Gateway see the CT Gateway Installation Manual part number 835 2161 Installing an External USB Modem The 5000 Modem Kit part number 550 3026 has been updated to include a Universal ...

Page 357: ...r mono for HX Controller mini phone plug to one end of a 5 10 ft 1 5 3 0 m length of shielded speaker cable or twist ed pair cable to run from the external music source to the MiVoice Office 250 controller Astereo plug will not work properly in the MOH jack If the stereo earphone output of an external music source is used a stereo mono adapter should be used between the stereo output jack and the ...

Page 358: ... labeled MOH on the back of the MiVoice Office 250 controller See Figure 5 on page 329 5 From a phone do one of the following Select a trunk and dial the number of one of the other trunks to call back into the system Put the call on hold to hear the music Place an intercom call to another station Put the call on hold to hear the music Dial feature code 313 You should hear background music 6 While ...

Page 359: ...according to the manufacturer instructions 3 Connect the paging speaker s to the amplifier using speaker cable 4 Plug in the amplifier AC power cord do not use the outlet for the Mitel 5000 Also Mitel recom mends using an UPS 5 Set the amplifier volume control to the lowest setting and turn on the amplifier 6 Do one of the following If installing the paging equipment on a phone speaker or the chas...

Page 360: ...MiVoice Office 250 Installation and Administration Guide 332 b From a phone location access the LS circuit and adjust the amplifier to the desired level while placing the page ...

Page 361: ...llustration of how an external voice processing PC attaches to the MiVoice Office 250 controller see Figure3 on page 336 ForDBProgrammingtasksin thisprocedure refer to theMiVoice Office 250 Features and Programming Guide To attach an external voice processing system 1 Back up Unified Voice Messaging UVM 2 Disable UVM NOTICE As personal computer PC technology evolves Mitel continually enhances the ...

Page 362: ...Unified Voice Messaging UVM and NuPoint Unified Messaging UM And for proper configuration DB Programming requires that the voice processor type is identified After being connected the system senses the voice processing type Connection with a NuPoint UM is over IP As with previous versions a voice processor connected to a MiVoice Office 250 auto enables when the system boots up To avoid the risk of...

Page 363: ...and identify the location where you want to save the voice processor database 5 Click Start System and voice processor databases are saved to the locations indicated Figure 3 shows how an external voice processing system connects to the CS controller An 8 5 ft 2 5 m cable is available part number 813 1806 Or if necessary contact the Mitel DataNet CommSource division for information on purchasing l...

Page 364: ...net to LAN via Ethernet to LAN via switch MiVoice Office 250 Base Server to VM only switch Ethernet to LAN via switch SWITCH see Figure 4 22 Components Use a switch instead of a hub Hubs blindly transmit traffic from all ports to all other ports increasing the likelihood of LAN congestion for example Ethernet collisions Switches intelligently segregate the traffic so that each port does not need t...

Page 365: ... resource manager within Call Processing is modified to have Caller ID receivers as an attribute for this device type and to use the local Caller ID receiver If the service type is set to Caller ID Caller ID messages are passed up through the IP resource application to Call Processing By default it is set to None WARNING Possible Delay in Local Emergency Response to Remote Sites IP and SIP phone u...

Page 366: ...ciated with your wrongful use NOTICE It is the responsibility of the organization and person s performing the installation and maintenance of MiVoice Office 250 systems to know and comply with all regulations required for ensuring Emergency Outgoing Access at the location of both the main system and any remote communication phones Remote IP and SIP phones may require gateway access to nearby emerg...

Page 367: ...eway Application IMPORTANT The SIP gateway is intended to connect to the PSTN Connecting the SIP gateway to single line ports on other systems is not supported NOTICE Positive Disconnect Signaling a call termination from the CO over an analog loop start line differs from CO to CO Because the SIP MGCP gateways detect this call event differently you must pay particular attention to how the CO and th...

Page 368: ...ansparent to the system user because SIP trunks act like any other CO trunk in the system They support transferring trunks putting trunks on hold and connecting trunks to conferences similar to other CO trunks in the system They support making and receiving calls by any phone They support peer to peer audio by IP phones They reside in CO trunk groups like other trunks so that SIP trunk calls can b...

Page 369: ...up to two PKMs using the PKM IM The universal 24 VDC power adapter powers the PKM IM and the PKM 12 or PKM 48 The DC adapter is always required to power the PKM IM when used on an 8528 8568 phone You need the following items to install a PKM One 5224 5324 5330 5340 8528 8568 phone One PKM 12 or PKM 48 or two PKM 48s One modular cable or two modular cables for two PKM 48s One PKM IM v2 v1 is not co...

Page 370: ... supplied screw 5 Reconnect the phone to the system and then plug the universal 24 VDC power adapter into the phone s port To attach a PKM to the phone 1 Ensure that a PKM IM is installed in the phone as described in the previous section 2 Plug one end of the modular cable into the jack located on the underside of the PKM Module cover PKM Phone Modular cable To DEM 16 Universal 24 VDC power adapte...

Page 371: ...g Guide 6 Program the buttons as described in the appropriate phone user guide To attach a second PKM to the phone 1 Ensure that the phone and first PKM are configured and powered as described in the preceding procedure 2 Plug one end of the modular cable into the jack on the underside of the first PKM 3 Plug the other end of the modular cable into the jack on the underside of the second PKM The L...

Page 372: ... aside for later use 3 Turn the phone over so that the PKM 16 access panels located on the bottom of the phone are accessible The recess beneath the top access panel houses the pin connector for the PKM 16 cable 4 Remove the screws from the access panels and set them aside for later use 5 Remove the access panels from the phone The phone access panels can be returned to Mitel for recycling 6 Turn ...

Page 373: ...n Figure 7 Mitel 8660 with Attached PKM 16 Mini DSS For illustration clarity the phone base is not shown Mini DSS Bottom 8660 Phone Bottom Top Access Panel Cable Pin Connector Bottom Access Cable 1 Panel Mini DSS Faceplate Phone Facemats Mini DSS Facemats ...

Page 374: ...hones in order to connect single line phones Optional wall mount kits for the Baser Server DEI chassis One wall mount kit allows you to mount the chassis flat against the MDF and the other kit from the Mitel DataNet CommSource division providesa rackmount unit that can bewall mountedon the MDF Fordetailedinformation about wall mounting the chassis see Installing the CS Controller Chassis on page 1...

Page 375: ...tive Display and Standard Display phones has been replaced with part number 550 3018 PB2585 The newer PCDPM part number 550 3018 and the Mitel 8520 8560 PCDPM part number 550 8400 do not require an external AC transformer For details see Figure 8 on page 348 Refer to the installation instructions included with the unit Procedures for installing PCDPMs begin on page 349 PCDPMs can be used for the f...

Page 376: ...ired PHONE PCDPM PCDPM PCDPM PCDPM PCDPM SLA AC Single line phone or DID trunk AC PCDPM AC For Off Hook Voice Announce only AC DSS BLF The AC transformer for the PCDPM is only required if using part number 550 3014 PB2548 A AC MDPM AC DSS BLF AC MDPM AC DSS BLF AC MDPM Data device or single line phone Data device or single line phone PHONE PHONE PHONE PHONE PHONE 1250 mA 450 mA 450 mA 450 mA ...

Page 377: ...tal telephones equipped with both red and green LEDs use the appropriate end of the new PCDPM to new keyset interface cable part number 813 1632 Pin 1 of the cable indicated by the stripe on the edge of the cable must correspond to pin 1 on the KEYSET connector indicated by the silk screen label on the PCDPM The connector is keyed so that it can be installed in only one way 6 Plug the free end of ...

Page 378: ...erly try reversing the connector on the PCDPM 8 Carefully thread the cables connected to the PCDPM through the slots on the access panel Re attach the baseplate and reconnect the line cord In Professional Display or Associate Display Phones To install a PCDPM in a Professional or Associate Display Phones 1 Press up on the tabs and lift off the cover Remove the cover and the display phone foot in t...

Page 379: ... indicated by the notch silk screened on the module 5 Carefully thread the cables connected to the PCDPM through the slots on the access panel and re attach the access panel to the phone Make sure the cables exit through the slot between the cover and the bottom of the display phone as shown below on the left 6 Place the cables flat against the phone and carefully place the foot over the cables as...

Page 380: ...cable into the 14 pin J1 MDPM connector on the PCDPM The other end of the cable will later be attached to the MDPM after it is installed 5 Carefully thread the cables connected to the PCDPM through the slots on the access panel Re attach the access panel to the phone 6 Secure the access panel to the PCDPM and the phone using the mounting screw supplied in the PCDPM kit 7 Because a Modem Data Port ...

Page 381: ...S232 CONNECTOR MDPM CONNECTOR To Modem Data TO DSS BLF UNIT OR PC OUTPUT DEVICE J1 P1 Older PCDPMs part number 550 3014 require AC transformers when they are connected to DSS BLF units only PCDPMs do not require AC transformers when they are used for off hook voice announce only or have attached MDPMs For a diagram of AC transformer requirements see Figure 8 on page 348 Also some early PCDPM to MD...

Page 382: ...lay Phones MODEM DATA PORT MODULE BACK OF DIGITAL TELEPHONE PC DATA PORT MODULE Top Cover Removed PCDPM to MDPM Interface Cable PCDPM to KEYSET Interface Cable OR DSS to DSS INTERFACE CABLE P1 J1 J2 J1 P1 Inside of Baseplate PCDPM to RS232 INTERFACE CABLE PCDPM to MDPM Interface Cable 813 1566 BACK OF DISPLAY PHONE WITH PCDPM J2 J1 Back of the Unit MODEM DATA PORT MODULE P1 J1 J2 ...

Page 383: ...Installation 355 Figure 12 PCDPM Installation in a Mitel 8520 or 8560 Phone PCDPM ACCESS PANEL SCREW MITEL 8560 PHONE BACK J10 PIN J3 CONNECTOR CABLE SLOTS J2 J1 BACK CONNECTOR ...

Page 384: ... line cord is unplugged from its modular jack on the phone 2 Plug the free end of the PCDPM to MDPM interface cable into connector J1 on the MDPM The other end of the cable was previously attached to the PCDPM see page 360 3 Insert the phone line cord which would normally be connected to a CO jack into the modular jack J2 on the MDPM 4 Plug the main AC transformer unit into an AC power source Do n...

Page 385: ...art number 550 3014 PB2548 A an external AC transformer is required For Professional Display and Associate Display phones use PCDPM part number 550 3018 An external AC transformer is not required For the Mitel 8520 and 8560 phones use PCDPM part number 550 8400 An external AC transformer is not required For details see PCDPM installation instructions included with the unit To Executive Standard Pr...

Page 386: ...y Phones Back of Digital Telephone Inside of Baseplate If the phone will be wall mounted open the back of the phone and reroute the Module to Keyset Inter face cable through this knockout over to connector J3 on the phone control board To Chassis PCDPM To MDPM Connector J1 J1 P1 Older PCDPMs part number 550 3014 require AC transformers when they are connected to DSS BLF units only or to PC output ...

Page 387: ...e 16 Back of 60 Key 6 Row Digital DSS BLF Unit Power Connector Inside of Baseplate To AC Transformer J2 J3 J4 Connector To Phone PC Data Port Module Connector To 2nd DSS BLF Unit if Installed J1 Back of Digital DSS BLF Unit ...

Page 388: ...ble Same as the PCDPM to Phone Interface Cable shown above P1 Modem Data Back of Digital Telephone PC Data Port Module PCDPM to MDPM PCDPM to Phone P1 J1 J2 J1 Inside of Baseplate Back of 2nd Back of 1st J1 J1 J1 J2 J2 J1 J3 J3 J4 J4 DSS BLF Unit Board Connector Board DSS BLF Unit Inside of Baseplate Port Module Top Cover Removed Interface Cable 813 1566 Interface Cable J2 813 1519 Same as DSS DSS...

Page 389: ...able 813 1566 PCDPM to DSS Interface Cable 813 1519 DSS to DSS Interface Cable 813 1519 Back of Display Phone with PCDPM J2 J1 Back of Unit Modem Data Port Module Back of 1st 12 row DSS BLF Unit Connector Board Same as Daisy Chain Cable P1 J1 J2 DSS to DSS Cable J2 J1 P4 Back of 2nd 12 row DSS BLF Unit Connector Board ...

Page 390: ... Office 250 Installation and Administration Guide 362 Figure 19 Mitel 8520 or 8560 Phone PCDPM Installation PCDPM Access Panel Screw Mitel 8560 Phone Back J10 Pin J3 Connector Cable Slots J2 J1 Back Connector ...

Page 391: ... PCDPM to DSS DSS to DSS Bottom of Phone with PCDPM J2 J1 Back Modem Data Port Module Bottom of 1st DSS Unit Bottom of 2nd DSS Unit J1 J2 Base not shown for illustrative purposes J2 J1 J1 J2 Interface Cable 813 1519 Same as DSS to DSS Cable Interface Cable 813 1519 Interface Cable 813 1566 ...

Page 392: ...f a Modem Data Port Module will not be attached to the PCDPM reconnect the line cord Attaching 6 Row and 50 Key DSS Units Install the 6 Row or Mitel 8450 50 Key 50 Button DSS BLF Unit as outlined in the following procedure For diagrams of the installation see Figure 17 on page 360 and Figure 16 on page 359 1 Remove the baseplate from the back of the DSS BLF Unit 2 On the connector board located in...

Page 393: ...transformer and plug it in while holding down the first two buttons in row one ext 1000 and 1001 If the test fails again replace the DSS BLF Unit b Press each button individually in any order to remove the lit status When finished all buttons should not be lit If an LED does not go out unplug the AC transformer and repeat steps a and b If the test fails again replace the DSS BLF Unit After all of ...

Page 394: ... unit follow the same substeps outlined in step 5 7 Perform the 12 row DSS BLF Unit self test a While holding down the first two buttons in row one extension numbers 1000 and 1001 in the default database plug the main AC transformer into an available AC power source Do not use the outlet for the system chassis Check that all of the buttons light If an LED does not light unplug the AC transformer a...

Page 395: ...oiled handset cord into the amplifier jack labeled HANDSET 3 Plug the amplifier line cord coming from the jack labeled TELEPHONE into the single line set handset jack 4 Plug the amplifier power supply cord into an available AC power source Do not plug the trans former unit into the outlet used for the Mitel 5000 chassis Also Mitel recommends using a UPS 5 Increase or decrease the handset volume us...

Page 396: ...MiVoice Office 250 Installation and Administration Guide 368 ...

Page 397: ...Chapter 6 Reference ...

Page 398: ...s and glossary terms are also provided Technical Support Contact Information Table 57 summarizes important contact information you may need when installing upgrading or servicing a MiVoice Office 250 For your reference write in the applicable e mail address and phone number Table 57 Contact Information Department or Function E mail Address Phone No Local Mitel provider provide at right Technical P...

Page 399: ...led customer base Providers need to identify the parts that in the event of system failure would result in a significant interruption of the customer s business operations Having been identified for each customer s needs these critical parts could be considered a meaningful list of spare parts to keep in inventory The spare parts inventory should be adjusted in accordance with changes that occur t...

Page 400: ...6500 One GB Serialized Compact Flash Type Card UK 841 1154 Two GB Serialized Compact Flash Type Card UK 50006501 Documentation MiVoice Office 250 Phone User Guide Supplement 835 3262 3 UVM E Mail Synchronization Administrator Guide 835 3286 UVM E Mail Synchronization User Guide 835 3287 Table 59 Replacement Parts Description Part Number Europe HX Controller Processor Module PM 580 3000 Processor E...

Page 401: ...Knowledge Base Center http domino1 mitel com prodsupp prodsupkb nsf WebSearchForm OpenFo rm 901 3924 590 5349 IP Single Line Adapter IP SLA 770 3000 ISDN Basic Rate Module BRM 2 Two Port Sold only in Europe 580 2240 Loop Start Module Four Port LSM 4 580 2304 T1 E1 Module T1M 580 2700 Dual T1 E1 Module T1M 2 580 2702 Table 61 MiVoice Office 250 Licenses Description Part Number IP Phones Category A ...

Page 402: ... Expansion Interface DEI chassis 840 0410 Table 62 Digital Expansion Components and Licenses Description Part Number Digital Expansion Interface DEI chassis 580 1001 Digital Endpoint Module DEM 16 580 2200 Digital Endpoint Module DEM 16 Adapter Quad RJ 45 to Amp 15 ft 4 5720 m 813 1814 Extended DEI Cable for rack mount installations using DEIs 50006488 Table 63 MiVoice Office 250 Equipment and Per...

Page 403: ...22 Mitel PKM FRU 48 Key Dark Gray 50002824 Mitel PKM Interface Module IM v2 for the 5224 5324 5330 5340 8528 8568 phones 50005662 PKM 16 8416 16 Button Mini DSS 550 8416 Discontinued 24VDC PSU required for PKM s Required for 8528 8568 phones 50005300 PKM 50 8450 50 Button 10 row x 5 column 550 8450 Discontinued 60 Button 12 row x 5 column 560 4000 Discontinued 60 Button 6 row x 10 column 550 4200 ...

Page 404: ...hscreen Phone 550 8690 Internet Protocol Single Line Adapter IP SLA 770 3000 5212 IP Phone 50004890 5224 IP Phone 50004894 5304 IP Phone 51011571 5312 IP Phone 50005847 5320 IP Phone 50006191 5324 IP Phone 50005664 5330 IP Phone 50005804 5340 IP Phone 50005071 5360 IP Phone 50005991 5610 Cordless Handset and IP DECT Stand North America 51015276 5610 Cordless Handset and IP DECT Stand UK 51015281 5...

Page 405: ...lephones Associate Display 560 4200 Executive Display with red and green LEDs 550 4500 KT536 8500 with red and green LEDs 550 8500 KT540 8520 with red and green LEDs 550 8520 KT539 8560 with red and green LEDs 550 8560 KT538 8528 U S 50006122 8528 U K 50006321 8568 U S 50006123 8568 U K 50006322 Professional Display 560 4300 Standard Display with red and green LEDs 550 4400 KT535 Single Line Adapt...

Page 406: ...ence Unit Installation Guide 56006636 Mitel Line Interface Module Installation Guide 56006636 Mitel 5610 IP DECT Stand Installation Guide 57011091 Mitel 5610 RTX4002 DECT Repeater User Manual 95100805 Mitel 5610 Cordless Handset Quick Reference Guide 57011425 Table 69 Phone User Guides Document Title Part Number Europe IP Phone User Guides 5212 5224 IP Phone User Guide 550 8122 5304 IP Phone User ...

Page 407: ...r Guide 550 8113 Analog Phone User Guide Single Line Phone User Guide 550 8107 Misc User Guides Phone User Guide Supplement 835 3262 Voice Mail User Guides UVM and EM Voice Mail User Guide 835 3205 NuPoint UM Messaging User Guide n a Table 69 Phone User Guides Continued Document Title Part Number Europe Sheet 2 of 2 ...

Page 408: ...hronous Response Mode ARS Automatic Route Selection ASAI Adjunct Switch Application Interface AVDAP Advanced Voice Data Applications Processor AWC Audio and Web Conferencing AWG American Wire Gauge AWP Administrative Web Portal BLF Busy Lamp Field BR Burst Rate BRI Basic Rate Interface BRM Basic Rate Module CAT Category CD Compact Disk CF Compact Flash Please read the Note that follows this table ...

Page 409: ...Domain Name Server DSL Digital Subscriber Loop DSP Digital Signal Processor DSS Direct Station Selection DTMF Dual Tone Multi Frequency E M Ear and Mouth EMI Electromagnetic Interference EPROM Erasable Programmable Read Only Memory ESD Electrostatic Discharge FCC Federal Communications Commission FEBE Far End Block Error FMR Framer FoIP Fax over Internet Protocol FPGA Field Programmable Gate Array...

Page 410: ...A Material Return Authorization N A Not Available or Not Applicable as appropriate NAT Network Address Translation NLP Non Linear Process NT Network Terminator NTP Network Time Protocol OAI Open Architecture Interface OLM OnLine Monitor OPX Off Premises Extension OSA Operator System Access OHVA Off Hook Voice Announce P2P Peer to Peer PBX Private Branch eXchange PC Personal Computer PCDPM Personal...

Page 411: ... Line Adapter SLM Single Line Module SMDR Station Message Detail Recording SMTP Simple Mail Transfer Protocol SRA Shared Resource Allocation SSL Software Site License T1M Single port T1 E1 PRI module T1M 2 Dual port T1 E1 PRI module TCP Transmission Control Protocol TCR Transceiver TDM Time Division Multiplex TE Terminal Equipment TFTP Trivial File Transfer Protocol TTS Text to speech TX Transmit ...

Page 412: ...USOC Uniform Service Order Code UVM Unified Voice Messaging VAD Voice Activity Detection VoIP Voice over Internet Protocol VPU Voice Processing Unit WAN Wide Area Network Table 70 Abbreviations and Acronyms Continued Abbreviation Spelled Out Meaning Sheet 5 of 5 ...

Page 413: ...re the ANI digits to signal the beginning of the caller s telephone number Then there is another star after the digits to signal the end of the ANI information B Channel The B channel or bearer channel is the basic component of ISDN interfaces A B channel can transmit or receive voice or data at up to 64 000 bits per second 64 kbps B Channel Negotiation Currently not supported on the MiVoice Offic...

Page 414: ...pes that combine contiguous B channels into a single bit stream H0 combines six channels into a 384 kbps bit stream H11 combines 24 channels into a 1536 kbps bit stream Applications for these services include video conferencing and LAN connections Integrated Services Digital Network ISDN ISDN is a network of channels that can provide simultaneous voice data and video communication Multi Rate ISDN ...

Page 415: ...nels into a single bit stream Switched digital service types include H0 H11 Multi Rate and NX 64 kbps System Side Echo Canceller The System Side Echo Canceller cancels out echo originating from the system such as from a single line phone or the handset of a digital telephone Two Stage Caller Identification ANI DNIS A two stage address service that provides both the caller s telephone number and th...

Page 416: ...MiVoice Office 250 Installation and Administration Guide 388 ...

Page 417: ...Appendix A Private Networking ...

Page 418: ...up to 40 000 devices on the nodes See the Specifications and Product Description chapters for additional information on capacities See Network IP Topology for information on network topology including firewalls and NAT The system supports several private networking configurations Between any two networked systems there can be any combination of T1 PRI or E1 PRI modules The Networking Wizard allows...

Page 419: ... also communicate with each other but not directly To communicate with a dissimilar node the call must be routedthrough a node with the same networking type For example if Phoenix needs to call Dallas the call must first go through Austin For Austin to speak with San Diego the call must first go through Dallas With proper planning and design of call routing patterns an IP private network can be op...

Page 420: ...n existing data network Is it possible to use bandwidth from the existing data network for voice Does the customer want to combine voice and data on the network What type of drop and insert devices will be included in the network plan How will the network be configured How will the trunks connect to the network Will all the trunks connect to one node or will the trunks be distributed Call patterns...

Page 421: ...1500 off node devices redistribute the load by reducing the number of phones on the central node to 200 adding another node if necessary Anode used as an outgoing call center should not have more than 100 agents Redistribute the load among several nodes or place the call center on its own node A node should not have more than 3 ISDN Primary Rate trunks for private networking or to the central offi...

Page 422: ...s Avoid using System OAI on a heavily loaded node Redistribute the load by moving traffic not associated with the System OAI application to another node adding a node if necessary When using Paging Avoid using a lighted PKM or DSS BLF button for the main page zone for example 9600 or 9601 Limit page zones to 60 or fewer phones for customers who need to make more than 30 pages per hour Use external...

Page 423: ... nodes should have access to the node where the external voice processing system is located with a minimum number of hops through other nodes This will have significant impact on the network layout The network does not allow one node to use the resources from another node conference and speakerphone resources etc with the exception of external page ports and message print output T1 PRI and E1 PRI ...

Page 424: ...e 250 Installation and Administration Guide 396 The procedure must be completed on each node networking to the other For example you want to network node 1 to node 2 MiVoice Office 250 Features and Programming Guide ...

Page 425: ...rough other nodes This will have significant impact on the network layout TheBase Serverprovides 6IPresourcesfor networking To increase the number of IPnetworking resources you must have the IP Networking license With the IP Networking license in place you can then decrease the resource allocations for phones faxing or networking resources Refer to the MiVoice Office 250 Features and Programming G...

Page 426: ...evice lists If there is an extension conflict on another node the node with the conflict ignores the new extension in favor of the previous extension number Also note that if the network is unable to route the broadcast message to a node that node will not be able to receive and re broadcast the new information and it must be entered manually If Message Print is enabled error messages will indicat...

Page 427: ...ill be no entry for wildcard extensions in the IC Directory PKM and DSS buttons cannot be programmed for the individual devices the wildcard extension is representing For example if the off node device 4 14XX exists the user is restricted from programming extensions 1400 1499 as a PKM or DSS BLF button As a result of this action the system displays an error message INVALID EXTENSION NUMBER and the...

Page 428: ...m that determines whether the node trunk groups are accessed in linear or distributed order Linear The node first attempts to route through the first node trunk group listed in the route If the node is unable to route through that node trunk group it attempts to route through the second node trunk group listed in the route The node continues to attempt to route through subsequent node trunk groups...

Page 429: ...ute Group Node Description Node Trunk Groups Search Type Programming for Node 1 NRG 02 97002 2 To Node 2 97501 97502 Linear NRG 03 97003 3 To Node 3 97501 97502 Distributed NRG 04 97004 4 To Node 4 97502 97501 Linear Programming for Node 2 NRG 01 97001 1 To Node 1 97501 97502 Linear NRG 03 97003 3 To Node 3 97502 97501 Linear NRG 04 97004 4 To Node 4 97501 97502 Distributed Programming for Node 3 ...

Page 430: ...1 and routes the call through its Node Trunk Group 97502 4 Node 3 routes the call through its Node Trunk Group 97502 to Node 4 It will not use 97501 because the call came from Node 2 NRG 04 97004 4 To Node 4 97502 97501 Linear Programming for Node 4 NRG 01 97001 1 To Node 1 97501 97502 Linear NRG 02 97002 2 To Node 2 97501 97502 Distributed NRG 03 97003 3 To Node 3 97502 97501 Linear Figure 7 Exam...

Page 431: ...same trunk and cause glare Distributed search type is best for balancing traffic when there are multiple hop paths between nodes In the example shown below the path to Node 3 from Node 1 has two hops using either Node Trunk Group Therefore the route from Node 1 to Node 3 should be Distributed to balance the call traffic Node Route Group Node Description Node Trunk Groups Search Type Programming fo...

Page 432: ...d Feature Codes Nodes create the Node 2 Set the remote node number to the destination node 3 Name the node for example To Node X 4 Repeat for all nodes T1M or T1M 2 Modules To program the T1M or T1M 2 modules 1 Program the module bays and corresponding ports then program B channels and extension numbers for the circuits 2 Select the port to program then set the ISDN Switch Type to Private Network ...

Page 433: ...IP Connection Groups and add the node trunk groups 3 Program the Search Algorithm 4 Repeat for each node Off Node Devices There are two methods for programming off node devices asdescribed on page 398 The automatic broadcast method works only for newly created phones Any extensions that existed before the nodes began communicating must be exported or imported to other nodes using the Export Import...

Page 434: ...he synchronize network minutes past the hour is 9811 If the node time is off by more than 30 minutes synchronizing the minutes may cause the hour to change Also network time is automatically synchronized every day at 12 30 AM 00 30 using the time setting on the node with the lowest number the MiVoice Office 250 Features and Programming Guide Network Freeze Unfreeze Zone Administrators can perform ...

Page 435: ...ss trunks on other nodes each trunk group s Outgoing Access must contain only phones on the local node Users must use ARS to access trunks on other nodes Once an ARS call leaves the originating node the network ignores outgoing access restrictions Ring In Assignment A trunk can ring in to a phone or Voice Processing application on another node Allowed Answer Assignment Phones cannot have allowed a...

Page 436: ...DISA callers can select off node phones hunt groups and Voice Processing applications Keymaps Each node contains its own keymap programming PKM or DSS BLF Keys You can program a PKM or DSS button for an extension that resides on another node The buttons will show lamp status for phones on the other nodes Secondary Extension Keys The primary phone and the secondary phone must reside on the same nod...

Page 437: ...ence circuits used to build the conference will be allocated from the originating party s node Any party not just the originating party can add a party member to the conference the MiVoice Office 250 Features and Programming Guide If the party who adds the new member is on the originating party s node the party will be added to the conference circuit already allocated This conference is still rest...

Page 438: ...y on that node the MiVoice Office 250 Features and Programming Guide Day and Night Modes The network determines the day night mode status of a call based on the day night mode status of the node where the trunk resides the MiVoice Office 250 Features and Programming Guide Call Cost The call cost shown on the display and SMDR output use the factors and rates for the node on which the trunk resides ...

Page 439: ... and vice versa A two digit node number is inserted in front of the sequence number to indicate the node where the message originated The following is an example of the new message print string format for a message that originated on node 3 03 001 15 30 03 20 M6009 WRN EG CP Corrupted Queue Was Cleared HISTORY QUEUE Message Print will not route diagnostic messages that apply to another node except...

Page 440: ...es in the network To differentiate between network wide and local alarms network wide alarms appear on administrator phones preceded by NET ALARM and local system alarms are preceded with SYS ALARM On remote nodes network wide alarms will indicate the name of the node on which the alarm occurred The node name is obtained from the node username Clearing Network Alarms An administrator can clear a n...

Page 441: ...Where will the SMDR and Message Print output port s be located If they cross between Nodes show them on the map Does each node have a local trunk group for emergency calls Draw and label the local trunk groups for each node Which nodes will have EM Draw the unit s on the appropriate Node s Record the EM num bering plan in the worksheet on the next page What is the numbering plan for the extensions...

Page 442: ...imary Attendant Node 1 Range Of Extensions Node 2 Range Of Extensions Node 3 Range Of Extensions Node 4 Range Of Extensions Node 5 Range Of Extensions Node 6 Range Of Extensions Node 7 Range Of Extensions Node 8 Range Of Extensions Local Extension Numbers Local Trunk Group Numbers Local Attendant Off Node Devices Include Voice Processing applications if they are not on this node Off Node Wildcard ...

Page 443: ... P6009 Node IP Connection Groupa P8004 P8005 P8006 P8007 IPRA Networking 192 168 0 45 192 168 0 46 192 168 0 47 192 168 0 48 192 168 0 49 IPRA Station 192 168 0 55 192 168 0 56 192 168 0 57 192 168 0 58 192 168 0 59 MGCP 192 168 0 65 192 168 0 66 192 168 0 67 192 168 0 68 192 168 0 69 IPPhone Plus 192 168 0 75 192 168 0 76 192 168 0 77 192 168 0 78 192 168 0 79 Subnet 255 255 252 0 255 255 252 0 2...

Page 444: ... Nodes Node Route Group IP Connection Group Node IP Connection Groupa IPRA Networking IPRA Station MGCP IPPhone Plus Subnet Default Gateway a The system automatically assigns the Node Trunk IP Connection Group extension numbers Node 5 Node 6 Node 7 Node 8 Node 9 ...

Page 445: ...Appendix B Network IP Topology ...

Page 446: ...organization s network and the Internet A firewall generally prevents access from the Internet to an inside network while allowing access from the inside network to the Internet Some firewalls also provide thecapabilityfor aspecial network called a DMZ that is placed between the Internet and the internal network Private Networking This is the protocol used by the MiVoice Office 250 to provide netw...

Page 447: ...ording to rules that describe the subnet topology Routers usually make routing decisions based on IP address Modern routers often contain some firewall functionality SIP Session Initiation Protocol This protocol is an IETF standard for Internet telephony con ferencing etc It is a peer to peer text based protocol focused on signaling setup and teardown SIP is not a media protocol SPI Stateful Packe...

Page 448: ...oughout the Internet some protocols do not work well with NAT As described above NAT translates the IP addresses in only the IP packet headers The root of the problem is that some protocols carry IP addresses in the IP packet payload As a result private IP addresses are sometimes communicated out to the public Internet By design these private IP addresses are not accessible It is also possible to ...

Page 449: ...ion of NAT called PAT Port Address Translation in which the trusted IP address and port are translated dynamically to an outside IP address and different port For the purposes of this appendix the term NAT includes true PAT as well as true NAT ...

Page 450: ...s through its network connection These functions include DB Programming System Manager Web based diagnostics Diagnostics Monitor TFTP Trivial File Transfer Protocol SSH Telnet USB Console IP Phones and Trunks The MiVoice Office 250 communicates to phones through the internet protocol IP There is a proprietary protocol known as Inter Tel Protocol mode ITP as well as the industry standards protocol ...

Page 451: ...on discusses computer telephony integration using the Open Architecture Interface OAI Audio and Web Conferencing Audio and Web Conferencing runs on a standalone server to provide multiparty audio conferences It utilizes ITP OAI and RTP to communicate with the MiVoice Office 250 as multiple Proprietary Protocol IP phones System Manager System Manager is a server based application that centralizes m...

Page 452: ...network interface for each MiVoice Office 250 Private Networking cannot operate through a NAT device The communication between SIP phones and the MiVoice Office 250 must not pass through near end NAT unless it is performed by a SIP aware firewall The same requirement exists for a firewall performing far end NAT The communication between the MiVoice Office 250 and AWC server must not pass through N...

Page 453: ...ecessarily passing through a firewall NAT It essentially makes one larger private network A Virtual Private Network VPN uses public network facilities to provide private WAN connections In either implementation there are no restrictions on topology as long as all IP devices are on the same private network as shown the following illustration IMPORTANT Although VPN links avoid the security and NAT a...

Page 454: ...near end NAT Program the MiVoice Office 250 to know its NATed address along with which phones are connecting from the Internet See Con figuring Near End NAT Traversal for IP Phones on page 1 431 Provide VPN connectivity between the private network and the network containing the IP phone Network an additional MiVoice Office 250 using PRI networking and place it in a non NATed DMZ as described in Pu...

Page 455: ...twork terminology this is usually configured using a topology known as a DMZ DeMilitarized Zone 1 Devices in a DMZ network are accessible from the Internet in very specific ways according to the source and destination addresses and the applications that they support However the devices in the DMZ have very limited access into the private LAN to protect it should these devices be compromised Device...

Page 456: ...form a Network Address Translation NAT function described in Terminology on page 1 418 in which private IP addresses are converted to public IP addresses as packets go out through the firewall As a general rule IP telephony devices do not perform well when the communications must pass through a device performing NAT ...

Page 457: ...operly in the DMZ the DMZ must be a non NAT network That is the devices in the DMZ use public IP addresses The firewall can still provide some protection from the public Internet but it does not translate the IP addresses or port numbers An example is shown in the following illustration ...

Page 458: ...tion Guide 430 This topology uses public addressing To support IP addressing means that networking must be routed over the Internet To use Private Networking set up each location in the same manner An example is shown in the following illustration ...

Page 459: ...lustrated below Base Server To set up Near End NAT Traversal for IP Phones on a Base Server only system 1 Configure the firewall NAT device for a static mapping This associates a public IP address with the MiVoice Office 250 native private address 2 In the DB Programming IP Connections folder program the NAT IP Address to be the public address that was associated with the native private address in...

Page 460: ...et the NAT Address Type to NAT as shown in the example below 5 Configure the IP phone that is on the Internet to communicate with the Base Server public NAT address You can do this through the IP phone setup sequence or through the IP phone Web page The address to use is the public address associated with the Baser Server main IP address regardless of whether the system is equipped with an optiona...

Page 461: ...versal for IP Phones on a Base Server with a PEC 1 1 Configure the firewall NAT device for a static mapping for the IP address of the Processor Expansion Card This associates a public IP address with the native address of the Processor Expansion Card PEC 1 2 In the DB Programming IP Connections folder program the NAT IP Address to be the public address that was associated with the native private a...

Page 462: ...nce or through the IP phone Web page The address to use is the public address associated with the Base Server s main IP address regardless of whether the system is equipped with an optional PEC 1 6 For the internal IP phones those in the internal network with private addresses set the NAT address type Native and configure the IP phones to communicate with the system s private internal address 192 ...

Page 463: ...e MiVoice Office 250 NAT IPAddress assignments as described in step 1 on page 431 Base Server only or step 1 on page 433 Base Server with a PEC 1 This includes the information in the IMPORTANT notes 2 For both MGCP and SIP Trunk gateways set the NAT Address Type to NAT 3 Repeat this process for each IP gateway trunk NOTICE Systems equipped with a PEC 1 have two IP addresses the routing information...

Page 464: ...s is especially important when applications are opened to the Internet Private Networking This is the protocol used to allow MiVoice Office 250 systems to communicate with each other To allow Private Networking to the Internet allow TCP port 5570 Remote Administration These are the protocols that provide the capability to perform certain administration activities from outside the firewall To enabl...

Page 465: ...vice provider SIP trunks The following are various deployment configurations for the MiVoice Office 250 to communicate with a SIP trunk service provider in the public network You can install the MiVoice Office 250 Behind a SIP aware NAT firewall The SIP aware NAT firewall provides SIP fix up for SIP traffic between the MiVoice Office 250 and the SIP trunk service provider network This configuratio...

Page 466: ...or the SIP peer to Non SIP Aware NAT The other settings for this configuration are as follows Base Server Only The firewall should have a static mapping for the Base Server Set the System NAT IP Address in System IP Settings in DB Programming to the statically mapped public IP address of the Base Server NAT IPAddress in System Devices and Feature Codes IP Connections node P6000 to the statically m...

Page 467: ...use an unsupported SIP aware firewall or NAT device you must disable peer to peer traffic between any Mitel component except the MiVoice Office 250 and the SIP trunk All traffic to or from the SIP trunk terminates at the MiVoice Office 250 Firewall Configuration in MiVoice Office 250 Admin Web Portal Security Updates New OpenSSL Version There is a new OpenSSL version 1 0 2l Firewall Improvements I...

Page 468: ...Knowledge Base Web site accessible through Mitel Online for details Table 73 List of Tested and Supported SIP Aware Firewalls Vendor Name Software Version SIP Aware Cisco ASA V7 0 or later Yes Juniper Networks Netscreen 25a a This firewall does not translate the private IP address in the P Asserted Identity field of the SIP header 5 4 0u1 0 Yes SonicWALL Pro 2040a SonicOS Standard 3 1 0 7 77s Yes ...

Page 469: ...rotocol SIP The SIP protocol presents some special challenges in that it does not function well when passing through NAT The only solution to this problem is to utilize a SIP aware firewall that can perform the appropriate adjustments associated with NAT ...

Page 470: ... The default state for many routers is to disalloweverything but thispractice varies from one manufacturer to another Afirewall isdesigned to prevent access from an untrusted network such as the Internet while allowing communication initiated from within a trusted network This capabilityis referred to asStateful Packet Inspection SPI when the firewall is configured to keep track of the state of ea...

Page 471: ... OAI Diagnostic Monitor System Manager 4000 TCP The MiVoice Office 250 uses these ports for system administration diagnostics applications and upgrades Enable only if necessary for external communications through the firewall OAI Broadcast 4000 UDP Web Interface 80 TCP HTTP Administration Applications Secured v4 0 and later System Administration Diagnostics OAI DB Programming Message Print System ...

Page 472: ... at 0 recommended When left at this setting the phone tries port 20001 followed by port 69 MiNet 6800 6802 Transfer Connection Protocol TCP The MiNet protocol is for basic call control for Mitel IP phones Switch Application Communication SAC 3998 and 3999 TCP The SAC protocol is for phone applications and programmable buttons on Mitel 53xx IP phones RTP 86xx phones 5004 5007 UDP Real Time Transfer...

Page 473: ...oadcasts changes to an IP connection Audio Stream Receive Port to the other nodes in the private network as a database update This field corresponds to the off node IP connection Remote Audio Receive Port To change the port number enter the new number in the text box then press ENTER or click on another field The default is 5004 and the range of values is 1026 65468 UDP Port Assignments in v2 x an...

Page 474: ...C 1 or PS 1 Processor Module PM 1 base port 6004 Processor Expansion Card PEC 1 base port 6604 Systems equipped with a PS 1 should be treated systems equipped with a PEC 1 as far as NAT is concerned You will need IP addresses for both the PM 1 and PEC 1 See KB 3352 for further details on connecting IP devices to systems equipped with a PS 1 Notable Differences with the MiVoice Office 250Platform T...

Page 475: ... AOS For more information about Adtran routers Adtran Netvanta Switch Router on page 1 452 These commands are not intended to be complete they are only a guideline Private Network With Near end NAT Traversal The following diagram shows a configuration example The following commands set up the connection to the internal LAN NAT is enabled and it uses access group e0in for traffic coming in to the r...

Page 476: ...ications initiated from inside for example http request for a web page are controlled by the firewall functionality through dynamic ACLs ip access list extended s0in permit tcp any host 208 13 17 2 eq 5566 permit udp any host 208 13 17 2 eq 5567 permit udp any host 208 13 17 2 range 6004 6247 deny ip any any The following command associates the public address with the MiVoice Office 250 private ad...

Page 477: ...in The following section defines the access control list the rules for traffic coming from the internal LAN into the router As a general rule this example allows just about anything to go out from the trusted LAN Access Control List e0in ip access list extended e0in permit ip 192 168 100 0 0 0 0 255 any deny ip any any The following section sets up the connection to the Internet NAT is enabled bet...

Page 478: ...N ip address 208 132 23 66 255 255 255 192 ip inspect dmzinspector in ip access group e1in in ip inspect name dmzinspector udp ip inspect name dmzinspector tcp ip inspect name dmzinspector sip The following section defines the access control list the rules for traffic coming from the DMZ to either the Internal LAN or the Internet Limit the communications between the DMZ and the internal LAN as muc...

Page 479: ... 208 132 23 66 range 6004 6247 deny ip any any ITP Phones Networking Remote Admin Diagnostics and SIP Phones This example shows that to allow SIP phones from the Internet you open up the SIP port on the 5000 or the PS 1 53xx phones use different ports 6800 3999 TFTP port UDP 69 20001 is the proprietary primary port SIP phones on the internal LAN may require additional fixup if NAT is performed bet...

Page 480: ...te Networking The following example illustrates the configuration for ITP phones and Private Networking The following commands define the VLANs within the switch This is necessary to be able to route firewall between the LAN and the DMZ vlan 1 name Default vlan 2 name DMZ The following commands set up the Ethernet switch ports to belong to specific VLANs In this example take the first two ports an...

Page 481: ... permit ip any any ip access list extended Voice permit udp any host 208 132 23 66 range 6004 6243 log ip access list extended ITP permit tcp any host 208 132 23 66 eq 5566 log permit udp any host 208 132 23 66 eq 5567 log ip access list extended InterTelNetworking permit tcp any host 208 132 23 66 eq 5570 log The following commands define the policies for the different interfaces Each policy can ...

Page 482: ...h This is necessary to be able to route firewall between the LAN and the Internet vlan 1 name Default This is a set up of some of the ports in the default VLAN Repeat for as many ports as you need to configure interface eth 0 1 no shutdown switchport access vlan 1 interface eth 0 2 no shutdown switchport access vlan 1 ...

Page 483: ...ith the internal trusted network ip access list extended self remark Traffic to NetVanta permit ip any any log The following commands define the set of communications coming from any internal hosts except the MiVoice Office 250 ip access list standard PrivateHosts deny host 192 168 1 2 permit any log The following commands define the set of communications coming from the MiVoice Office 250 ip acce...

Page 484: ... the access list InIT5KMain ip policy class Public nat destination list InIT5KMain address 192 168 1 2 Non NATed DMZ Configuration The following examples illustrate the configuration for ITP phones and Private Networking The following commands define the VLANs within the switch This is necessary to be able to route firewall between the LAN and the DMZ vlan 1 name Default vlan 2 name DMZ The follow...

Page 485: ...s for the different traffic types Defining the lists does not have any effect until they are applied to the interfaces ip access list extended web permit ip any any ip access list extended Voice permit udp any host 208 132 23 66 range 6004 6247 log ip access list extended ITP permit tcp any host 208 132 23 66 eq 5566 log permit udp any host 208 132 23 66 eq 5567 log ip access list extended InterTe...

Page 486: ...MiVoice Office 250 Installation and Administration Guide 458 ...

Page 487: ...Appendix C Open Source License Agreements ...

Page 488: ... Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA OpenSSL 64 bit version An open SSL library used with the MiVoice Office 250 v5 0 or later System Administration Diagnostics and DB Programming applications GNU Lesser General PublicLicense Used bythe followingsoftware see page 467for details Glibc A version of the GNU C library provided with the MiVoice Office 250 v1 2 and...

Page 489: ...ing GNU GNU s Not Unix GPL General Public License LGPL Lesser GPL NOTICE The licenses contained in this section are represented as they appear in the original sources with one exception In the original Terms And Conditions For Copying Distribution And Modification the numbered paragraphs begin with number zero 0 In the Mitel version the numbered paragraphs begin with number one 1 References to tho...

Page 490: ...o protect your rights we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have ...

Page 491: ...u may modify your copy or copies of the Program or any portion of it thus forming a work based on the Program and copy and distribute such modifications or work under the terms of Section 2 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work t...

Page 492: ...he preferred form of the work for making modifications to it For an executable work complete source code means all the source code for all modules it contains plus any associated interface definition files plus the scripts used to control compilation and installation of the executable However as a special exception the source code distributed need not include anything that is normally distributed ...

Page 493: ...ide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License 9 If the distribution and ...

Page 494: ...S WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTEDABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT...

Page 495: ...n get it if you want it that you can change the software and use piecesof it in new free programs and that you are informed that you can do these things To protect your rights we need to make restrictions that forbid distributors to deny you these rights or to ask you to surrender these rights These restrictions translate to certain responsibilities for you if you distribute copies of the library ...

Page 496: ... library A more frequent case is that a free library does the same job as widely used non free libraries In this case there is little to gain by limiting the free library to free software only so we use the Lesser General Public License In other cases permission to use a particular library in non free programs enables a greater number of people to use a large body of free software For example perm...

Page 497: ...on of it thus forming a work based on the Library and copy and distribute such modifications or work under the terms of Section 2 above provided that you also meet all of these conditions a The modified work must itself be a software library b You must cause the files modified to carry prominent notices stating that you changed the files and the date of any change c You must cause the whole of the...

Page 498: ...stributed under the terms of Sections 2 and 3 above on a medium customarily used for software interchange If distribution of object code is made by offering access to copy from a designated place then offering equivalent access to copy the source code from the sameplace satisfies the requirement to distribute the source code even though third parties are not compelled to copy the source along with...

Page 499: ...se the modified definitions b Use a suitable shared library mechanism for linking with the Library A suitable mechanism is one that 1 uses at run time a copy of the library already present on the user s computer system rather than copying library functions into the executable and 2 will operate prop erly with a modified version of the library if the user installs one as long as the modified versio...

Page 500: ...inal licensor to copy distribute link with or modify the Library subject to these terms and conditions You may not impose any further restrictions on the recipients exercise of the rights granted herein You are not responsible for enforcing com pliance by third parties with this License 12 If as a consequence of a court judgment or allegation of patent infringement or for any other reason not limi...

Page 501: ...nt version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Library specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Library does not spe...

Page 502: ...IS WITH YOU SHOULD THE LIBRARY PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE LIBRARY AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING O...

Page 503: ...s may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITYAND FITNESS FORAPARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS ...

Page 504: ...ating their contributions to the public domain and originals of those signed affidavits are stored in a firesafe at the main offices of Hwaci Anyone is free to copy modify publish use compile sell or distribute the original SQLite code either in source code form or as a compiled binary for any purpose commercial or non commercial and by any means Embedded Configurable Operating System Part of the ...

Page 505: ...ts to sox devel lists sourceforge net or post them to the relevant tracker at http sourceforge net projects sox SoX is distributed with man pages with plain text versions for those on systems without man The majority of SoX features and source code are contributed by users Requests for Source Code Mitel shall provide snippets of the modified source code to anyone requesting it for the licenses ide...

Page 506: ...MiVoice Office 250 Installation and Administration Guide 478 ...

Page 507: ...Appendix D Phones ...

Page 508: ...n Local Emergency Response to Remote Sites IP phone users should be alerted to the following hazardous situations If an Emergency Call phone number is dialed from an IP phone located at a remote site that is not equipped with a correctly configured gateway the call will be placed from the location where system chassis is installed rather than from the location where the emergency call is made In t...

Page 509: ...dated over the Local Area Network LAN Figure 3 through Figure 21 show IP phones and phone features supported on the MiVoice Office 250 5212 Figure 3 shows the 5212 IP Phone and features For more information about the phone and system features refer to the Mitel 5212 5224 IP Phone User Guide part number 550 8122 Figure 3 5212 Ring Message Indicator LCD Handset Dialpad Programmable buttons Feature S...

Page 510: ... 5224 IP Phone and features For more information about the phone and system features refer to the Mitel 5212 5224 IP Phone User Guide part number 550 8122 Figure 4 5224 Ring Message Indicator LCD Handset Dialpad Feature Speaker Programmable keys buttons Display buttons buttons buttons ...

Page 511: ...about the phone and system features refer to the Mitel 5304 IP Phone User Guide part number 550 8034 Figure 5 5304 1 Liquid Crystal Display LCD 5 Programmable buttons 2 Ring Message Indicator 6 Volume buttons 3 External speaker 7 Dialpad buttons 4 Handset 8 Hookswitch 1 2 3 4 5 7 6 8 ...

Page 512: ...hone and features For more information about the phone and system features refer to the Mitel 5312 5324 IP Phone User Guide part number 550 8035 Figure 6 5312 1 Handset 5 Dialpad buttons 2 Display 6 Programmable buttons 3 Ring Message Indicator 7 External speaker 4 Feature buttons 1 2 3 4 5 7 6 ...

Page 513: ...t 5 Feature buttons 2 11 Programmable buttonsa a The top three buttons on the 5320 IP Phone do not have LEDs The 5320 supports one page of programmable keys The 5320 IP Phone has 11 programmable buttons The 5320 supports one page of programmable keys 6 Dialpad buttons 3 Displayb b The 5320 IP Phone does not have a backlit display 7 Navigation page buttons 4 Ring Message Indicator 8 External speake...

Page 514: ...eatures For more information about the phone and system features refer to the Mitel 5312 5324 IP Phone User Guide part number 550 8035 Figure 8 5324 1 Handset 5 Feature buttons 2 Display 6 Dialpad buttons 3 Display buttons 7 Programmable buttons 4 Ring Message Indicator 8 External speaker 1 2 5 6 8 7 3 4 ...

Page 515: ...or more information about the phone and system features refer to the Mitel 5320 5330 5340 IP Phone User Guide part number 550 8123 Figure 9 5330 Ring Message Indicator LCD Handset Dialpad Programmable buttons Feature Speaker buttons buttons Navigation page buttons ...

Page 516: ...PPhone and features For more information about the phone and system features refer to the Mitel 5330 5340 IP Phone User Guide part number 550 8123 Figure 10 5340 Ring Message Indicator LCD Handset Dialpad Programmable buttons Feature Speaker buttons buttons Navigation page buttons Menu buttons ...

Page 517: ... more information about the phone and system features refer to the Mitel 5360 IP Phone User Guide part number 550 8124 Figure 11 5360 Ring Message Indicator Softkeys Handset Dialpad Programmable Buttons Feature Speaker Buttons Buttons Gadget Sidebar Navigation Buttons ...

Page 518: ... IP DECT Digital Enhanced Cordless Telecommunications Stand For instructions on using the 5610 Cordless Handset refer to the MiVoice Office 250 version of the 5610 IP DECT Cordless Handset Quick Reference Guide part number 57011425 Figure 12 5610 and IP DECT Stand 5610 Cordless IP DECT Optional Repeater Handset Stand ...

Page 519: ...600 Phone User Guide part number 550 8115 NOTE 86xx multi protocol phones in SIP mode are not supported on the MiVoice Office 250 platform Figure 13 8600 Ring and Voice Volume Controls Special Button Message Lamp Call and Keypad Speakerphone On Off Control Speaker Microphone Underneath Intercom Buttons Hold Red Button Hearing Aid Compatible HAC Handset ...

Page 520: ... and Administration Guide 492 8602 Figure 14 shows the 8602 SoftPhone For more information refer to the 8602 User Guide part number 835 3109 Figure 14 8602 Dialpad Slider Main Display Calls on Hold Slider Programmable Buttons Slider ...

Page 521: ...mode are not supported on the MiVoice Office 250 platform Figure 15 8620 8622 NOTE The 8622 phone has two Ethernet ports on the bottom of the phone The 8620 phone has one port Message Lamp Call and Intercom 2 Line LCD Display Buttons Keypad Buttons Ring and Voice Volume Controls Speakerphone On Off Control Speaker Hearing Aid Compatible HAC Handset Programmable Microphone Underneath Dedicated Head...

Page 522: ...e and features For more information about the phone and system features refer to the Mitel 8560 8660 Phone User Guide part number 550 8113 Figure 16 8660 1 Handset 5 Programmable buttons 2 Display 6 Dialpad buttons 3 Message Indicator lamp 7 Feature buttons 4 Menu buttons 8 Speaker 8 2 3 4 6 7 5 1 ...

Page 523: ...supported on the MiVoice Office 250 platform Figure 17 8662 NOTE The 8662 phone has one Ethernet ports on the bottom of the phone Message Lamp Call and 6 Line LCD Display Buttons 12 Key Pushbutton Keypad Volume Controls Speakerphone On Off Control Speaker Hearing Aid Compatible HAC Handset Ring and Voice Intercom Buttons Hold Button Red Programmable Microphone Underneath Dedicated Headset Jack Und...

Page 524: ...ess IP phones For more information about the phones and system features refer to the 8664 8665 8668 User Guide part number 935 4522 Figure 18 8664 Earpiece Display Menu Buttons Power Off End Call MENU Line Function Power On Start Call Microphone DOWN SELECT UP Volume Buttons Charging Contacts Headset Jack 12 Key Pushbutton Keypad ...

Page 525: ...es 497 Figure 19 8665 Earpiece Display Menu Buttons Power Off End Call Menu Line Function Power On Start Call Microphone DOWN SELECT UP Volume Buttons Charging Contacts Headset Jack 12 Key Pushbutton Keypad ...

Page 526: ...Installation and Administration Guide 498 Figure 20 8668 Earpiece Display Softkeys Power Off End Call Menu Line Function Power On Start Call Microphone Down Select Up Volume Buttons Charging Contacts Headset Jack Dialpad ...

Page 527: ...nd system features refer to the 8690 Phone User Guide part number 550 8116 NOTE 86xx multi protocol phones in SIP mode are not supported on the MiVoice Office 250 platform Figure 21 8690 Stylus Message Lamp Touch Screen Speaker Speaker Hearing Aid Compatible HAC Handset Microphone Dedicated Headset Jack Underneath ...

Page 528: ...one and system features refer to the Mitel 8500 Digital Telephone User Guide part number 550 8114 8520 The 8520 Digital Telephone external form factor is the same as the 8620 8622 IP Phone see page 493 For more information about the phone and system features refer to the Mitel 8520 Digital Telephone User Guide part number 550 8112 NOTES The Professional Display Associate Display and Basic digital ...

Page 529: ...524 8525 8526 User Guide part number 935 4529 Figure 22 8524 8525 8526 POWER _ _ _ _ _ _ _ _ _ _ _ END START NEXT LINE PREVIOUS HOLD FUNCTION VOLUME ENTER EXTENSION NUMBER MSG _ _ _ _ _ _ _ _ _ _ _ ENTER EXTENSION NUMBER MSG START POWER END NEXT LINE PREVIOUS HOLD FUNCTION VOLUME 8524 8525 8526 Earpiece LCD Panel Headset Jack Microphone Headset Jack Microphone ...

Page 530: ...phone User Guide part number 550 8032 8560 The 8560 Digital Telephone external form factor is the same as the 8660 8662 IP Phone see page 494 For more information about the phone and system features refer to the Mitel 8560 8660 Phone User Guide part number 550 8113 Figure 23 8528 1 Handset 5 Dialpad buttons 2 Display 6 Programmable buttons 3 Ring Message Indicator 7 External speaker 4 Feature butt...

Page 531: ...information about the phone and system features refer to the Mitel 8568 Telephone User Guide part number 550 8033 Figure 24 8568 1 Handset 5 Feature buttons 2 Display 6 Dialpad buttons 3 Menu buttons 7 Programmable buttons 4 Ring Message Indicator 8 External speaker 1 2 6 7 4 5 8 3 ...

Page 532: ...es For more information about the phone and system features refer to the Associate Display and Basic Digital Telephone User Guide part number 560 8003 Figure 25 Associate Hearing Aid Compatible HAC Handset LCD with Two 16 Character Lines Internal Speaker Ring and Voice Handsfree Microphone Volume Control 12 Button Dialpad Feature Buttons ...

Page 533: ...08 Figure 26 Executive CALL 1CALL 2 CALL 3 CALL 4 IC DND CNF HOLD 6 7 9 DEF TUV SPKR MSG MUTE FWD ANSWER OUTGOING TRANSFER ABC JKL GHI OPER MNO PRS WXY 1 2 3 4 5 8 0 HEARING AID COMPATIBLE HAC HANDSET LCD WITH SIX 16 CHARACTER LINES SELECTION BUTTONS 8 LCD MENU INTERNAL SPEAKER FEATURE BUTTONS BUTTON SPECIAL RING AND VOICE CONTROL VOLUME FEATURE BUTTONS 12 BUTTON DIALPAD HANDSFREE MICROPHONE under...

Page 534: ...mation about the phone and system features refer to the Professional Display and IP PhonePlus User Guide part number 560 8002 Figure 27 Professional underneath edge Hearing Aid Compatible HAC Handset LCD with Two 16 Character Lines Internal Speaker Ring and Voice Feature Volume Control 12 Button Dialpad 8 LCD Menu Selection Buttons Buttons Handsfree Microphone ...

Page 535: ...User Guide part number 550 8109 Figure 28 Standard Basic SPKR MSG MUTE FWD CALL 1 CALL 2 CALL 3 CALL 4 IC DID CNF ANSWER OUTGOING HOLD SYS SPDL REDIAL TRANSFER 1 2 3 4 5 6 7 8 9 0 DEF PRS TUV WXY ABC MNO JKL GHI OPER REDIAL underneath edge Hearing Aid Compatible HAC Handset LCD with Two 16 Character Lines Internal Speaker Ring and Voice Feature Volume Control 12 Button Dialpad Buttons Handsfree Mi...

Page 536: ...ystem through IP The advantage of ITP mode over SIP mode is that ITP mode allows you to use all of the system features and functionality that the system provides for a traditional phone ITP mode supports most system features The disadvantage of ITP mode over SIP mode is that when the phone is in ITP mode it cannot connect to another vender switch All of the multi protocol phones are configured to ...

Page 537: ...t for single line phones Feature Access Using Single Line Phones Single line phone users gain access to the system software features by hookflashing recalling in Europe and entering DTMF transmitted feature codes Hookflashing Recalling is the action of pressing and quickly releasing the hookswitch Ring Zones and Extended Ring Cadences In some installations where more than one single line device is...

Page 538: ...her programming option the OPX Gain Levels flag allows the receive and transmit gains to be automatically adjusted to improve OPX communication with the CO OPX circuits connect to IP SLA devices across T1 E1 spans IP Single Line Adaptor The IP Single Line Adaptor SLA provides interface between a single Local Area Network LAN port and one single line analog phones For installation instructions refe...

Page 539: ...phones can be used to Place the local node or other nodes in the network in night mode or day mode Set the date and time of the local node Set the network date and time and re synchronize clocks in the network Make database changes Program System Speed Dial numbers on the local node Receive and clear displayed system and network alarms Create Custom Audiotex Recordings Change phone Extension Numbe...

Page 540: ...to 50 or 60 extension numbers trunks features or other resources and four units provide access to 200 or 240 extensions features and resources Numbers programmed for the buttons can be phone extension numbers hunt group numbers trunk access codes or feature codes The layout of the buttons and the numbers are assigned using one of 20 keymaps in DB Programming The intercom number button assignments ...

Page 541: ...s on page 513 To provide standard and enhanced speakerphone resources for Standard and Associate Display and digital telephones the system must be equipped with a DEI and at least one DEM 16 Each time a speaker microphone phone user presses the Speaker button while on hook the standard switched speakerphone is activated and the DSP resource is assigned to that phone for the length of the call If a...

Page 542: ...shed press and the Speaker button or press and enter the Enhanced Speakerphone feature code 310 to have an enhanced speakerphone call in the conference Speakerphone Guidelines Keep in mind the following guidelines when using the standard mode Talk within four feet of your phone Keep your phone at least four feet away from noise generators e g PC fans Speakerphones perform better in a quiet office ...

Page 543: ... The louder you set the volume the more difficult it becomes to interrupt the far end party As a general rule the far end talk level is louder than the near end talk level giving the far end party priority when talking The farther away you are from the phone the lower the talk level The speakerphone adjusts to ambient noise level in the room which is why you need to keep the phone away from noise ...

Page 544: ...ard call information and show the same displays as other display phones The remaining four LCD lines display menu options These lines have menu selection buttons on both sides eight buttons that are used for executing menu features When two prompts appear on an LCD line such as PREVIOUS and NEXT the button next to the word is the one that selects named feature When only one prompt appears on a dis...

Page 545: ...e bottom line After the 5 second identification display the phone returns to the appropriate display depending on its current status All Transient Displays Phone Flag The All Transient Displays phone flag when enabled allows all transient call handling displays to appear on the phone display If it is disabled the CALL TRANSFERRED TO XXXX and MESSAGE LEFT FOR XXXX transient displays do not appear F...

Page 546: ...es and Devices chapter in the MiVoice Office 250 Features and Programming Guide Each phone is assigned a standard keymap and can also have an alternate keymap See page 520 for information about switching between standard and alternate keymaps When the system is in the default state all phones are assigned to the default Keymap 1 There are no individual pre programmed keymaps for each of the specif...

Page 547: ...nder a CALL button Page Zone Key A page zone button is programmed with one of the page access codes 9600 9609 or 9600 9649 depending on the software version for quick access to page zones 0 9 and 0 49 respectively Programmable Key Up to 35 user programmable buttons can be designated and given default values in the keymap database They can then be reprogrammed to enter any of the trunk group access...

Page 548: ...r to the Phones and Devices chapter in the MiVoice Office 250 Features and Programming Guide Having two keymaps provides the user with access to more features or trunks In most situations the user would have one button programmed with the Switch Keymap feature code 399 in each keymap so that it would be easy to change the keymap If the user programmed button has a lamp the lamp is lit when the alt...

Page 549: ...xtension Appearances feature allows calls ringing or on individual hold at one primary phone to appear on a secondary extension key at another phone For example a secretary or assistant can have a secondary extension button for a supervisor s phone or one phone can have several secondary extension buttons each associated with a different primary phone The primary phone and the secondary phone must...

Page 550: ...h lamps are recommended so that the secondary extension button can show call status For flash rate definitions refer to Specifications chapter in the MiVoice Office 250 Installation Manual The secondary extension button shows only calls that appear under the CALLbuttons at the primary phone Any calls on individual trunk buttons at the primary phone are considered private calls and will not appear ...

Page 551: ...er the option of having all red green phones and red only phones operate the same or allowing the red green phones to use the green LEDs If this flag is enabled the dual color phones will use both the red and green LEDs If it is disabled the phones will operate in red only mode like the phones without green LEDs In the default state the flag is disabled Use Green LEDs For Direct Ring Determines wh...

Page 552: ...a real desk phone They can also have a true status such as idle Do Not Disturb DND ringing etc so that they could be placed in hunt groups and actually ring The statuses that do not apply to phantom devices are as follows Unplugged phantoms have no hardware and will always be online Busy Permanently Busy phantoms cannot answer a call The user must have UC or another OAI application for example Con...

Page 553: ... may put a phantom device in a hunt group and program a phone button to map to that phantom extension Therefore a user can monitor when the phantom is ringing etc and even answer the call either via a reverse transfer or a secondary extension key A phantom can be configured as a call park extension The user may want to set up one or two or more phantoms to be extensions at which a call can be park...

Page 554: ...long tone every 6 sec Intercom call off hook voice announce call or queue callback Two short tones and a pause repeats for private calls and callbacks NOTE If the phone option for different IC CO alerting tones is disabled this will be the same as the outside call signal shown above Reminder message Eight short tones Table 79 Call Processing Signals SIGNAL ACTION Intercom dial tone Handset lifted ...

Page 555: ...ne This tone is heard through the phone speaker only Single line message waiting tone six tones followed by intercom dial tone after lifting the handset or hookflashing A message is waiting at this single line phone Single line call forwarding Do Not Disturb tone dial tone periodically interrupted by a single tone after lifting the handset or hookflashing This single line phone has call forwarding...

Page 556: ...ice Mail Administrator Guide IP devices that use P2P audio do not use Base Server resources when they are connected in a P2P call Therefore the following features will not work during a P2P call Agent Help Record A Call Station Monitor IP Phone NAT Options Automatic NAT Detection The Automatic Network Address Translation NAT Detection feature allows Mitel IP phones to operate inside or outside a p...

Page 557: ...s determined the IP phone uses the setting for all calls However the NAT IP address associated with the system must be programmed manually in order for the NAT detection test to run This feature does not work with IP Gateways IP trunks Mitel wireless 8664 8665 and 8668 phones any Mitel IP phones in SIP mode and third party SIP phones and Mitel phones Firmware on these phones cannot run the Auto NA...

Page 558: ...ciate Display and 8520 and 8560 phone circuits The only limitation is on Desktop Interface devices that require DSS BLF status updates such as operator consoles The system supports up to 20 DSS BLF status requests from external devices at one time Therefore if the device requires continuous DSS BLF status updates only 20 can be installed on the system at one time Devices that require one time or i...

Page 559: ...hone power cord The phone enters the self programming mode and the following screen appears on the phone display Six Line Display for the 8662 Phone Two Line Display for the 8620 8622 Phone 2 Choose from the following options Program Database Allows you to program the static network settings through a series of screens that follow see page 532 Default Database Allows you to use predefined defaults...

Page 560: ...xx For ITP Mode Only Enter the remote TCP port Defaults to 5566 TFTP SERVER URL XXXXXXXXXXXXXXXX Enter the URL of the TFTP Server up to 79 digits If the URL is too long to fit on the second line it scrolls from right to left to allow the full URL to be displayed To program the URL The URL can contain any characters including the period and hyphen press and respectively Refer to the applicable phon...

Page 561: ...heck the field for errors If there are no errors the phone displays the next programming screen If there are errors the phone displays INVALID ENTRY Correct the error by either selecting REVERT or modifying the incorrect entry Default Database and Exit When you have scrolled through all the options select EXIT from any of the screens or select DEFAULT DATABASE from the initial screen The following...

Page 562: ...one Web Client 1 Make sure the IP device is powered up connected and online 2 Open Microsoft Internet Explorer and enter the phone IP address followed by 8080 for exam ple http 172 17 158 14 8080 in the Address field 3 Log on with your username and password The default username is IPT and password is iptpassw To prevent unauthorized access change the password of the IP Phone Web Client as soon as ...

Page 563: ...x xx xx The phone MAC address Static Default IP Address 192 168 200 201 The phone static IP address when DHCP is disabled Default Network Subnet Mask 255 255 255 0 The phone default network subnet mask Default IP Gateway Address 192 168 200 201 The phone default IP gateway address IP Address Assignment DHCP Enabled Whether the IP phone uses DHCP to obtain an IP address instead of using the assigne...

Page 564: ... Audio and Call Control ITP Mode Field Name Default Indicates Remote Server IP Address 0 0 0 0 The IP address of the IP resource application to which this IP phone is currently connected the same value that is programmed in the system IP Terminal TCP Call Control Port 5566 The port number for TCP call control packets that are transmitted from this phone for the current connection This value may or...

Page 565: ...eceive Port 5006 The port number on this IP phone that is currently receiving audio packets Audio Frames IP Packet 3 The number of audio frames that this phone is currently sending per IP packet A higher value indicates a lower bandwidth but an increased latency Speech Encoding Setting G 729 The type of encoding that this phone uses when encoding DTMF tones Voice Activity Detection Disabled Whethe...

Page 566: ...00 150 image image 1 3 4 bin IC Dial Plan xxxx For SIP Mode Only The dial plan mask that this phone uses to determine valid dial strings for end of dialing for IC trunk or outgoing calls If the syntax is bad you cannot dial calls The acceptable symbols for a dial plan are described in the following table Trunk Dial Plan 9xxx Outgoing Dial Plan 2 9 xxxxxxxxx 1 2 9 xxxxxxxxx 011 1 9 xxxxxxxxxxxxxxx ...

Page 567: ...s the fields described in Table 90 To apply the changes click Update Table 89 IP Web Interface Trace Options Field Name Default Indicates Trace Host 0 0 0 0 The address of the remote device where trace output should be sent Trace Host Port 0 The port number of the remote device where trace output should be sent Trace SIP Disabled For SIP Mode Only Whether the trace output includes SIP information ...

Page 568: ...the primary SIP registration Server Register Server Port 5060 The port of the primary SIP registration Server Register Period 3600 seconds one hour The time between synchronizations in progress Voice Mail VOICEMAIL The voice mail string that is displayed when the MSG button is pressed or the Message feature code is entered Table 91 SIP Mode Feature Codes Feature Default Feature Code Europe Feature...

Page 569: ...cribed in Table 93 Table 92 Network Status Indications Field Name Indicates Physical Address Phone MAC address IP Address Phone IP address Subnet Mask Network subnet mask Default Gateway Network gateway DHCP Server DHCP server IP address the phone obtains DNS Server DNS server IP address the phone uses Link Status Link status of ports 0 and 1 Negotiation Negotiation status of ports 0 and 1 Speed C...

Page 570: ... allows you to reset the phone To reset the phone click Reset Table 94 Volume Status Page Descriptions Field Name Indicates Ringer Volume level for the ring tone The range is 1 8 Speakerphone Call Volume level for the speakerphone call The range is 1 8 Speakerphone Tone Volume level for the speakerphone tone The range is 1 8 Handset Call Volume level for the handset call The range is 1 8 Handset T...

Page 571: ...t of the configuration files is the Windows ini format field name value Although both the device specific and global configuration files can contain any subset or all of the configuration fields you only have to include the fields needed to configure the device For the phone to function in ITP mode the following basic settings are required The phone network settings IP address subnet mask default ...

Page 572: ...re configuration files for this phone reside Required if the DHCP does not provide the TFTP address You can also include the path to the profile file if desired For example if the TFTP server IP address is 192 168 200 150 and the path file is basic_sip then you can specify the URL as 192 168 200 150 basic_sip See TFTP Server IP Address on page 535 http_port 8080 The TCP port number of the Web serv...

Page 573: ... server IP address and path from the DHCP server 1 Program the TFTP server IP address and path from the DHCP server to the tftp_url configuration parameter on the phone See Use DHCP for TFTP Server and Path on page 536 lan_pq_port 0x0000 Specifies which of the Ethernet ports support 802 1P Q A 1 bit indicates that the port supports 802 1P Q Note This parameter does not apply to phones with v1 1 x ...

Page 574: ... downlink port 3 of the 8690 phone network_flags 0x00000000 Specifies whether or not the LAN QoS feature is enabled The available options are 0x00 Disables LAN QoS 0x01 Enables LAN QoS VLAN Configuration see page 540 Table 97 IP Phone Web Client Field Names ITP Mode Settings Parameter Default Indicates IP Phone WEB Client Page cc_srv_ip xxx xxx xxx xxx The IP address of the IP resource application...

Page 575: ...dress is 192 168 200 150 and the path file is image then you can specify the URL as 192 168 200 150 image image 1 3 4 bin See Image URL on page 538 8690_dsp_image_ver N A For the 8690 Phone Only The call control firmware version string N A 8690_dsp_image_url N A For the 8690 Only The IP address or URL of the image TFTP server of the call control firmware image Required if the DHCP does not provide...

Page 576: ...are version string N A 8690_gui_ image_url N A For the 8690 Phone Only The IP address or URL of the image TFTP server of the user interface firmware image Required if the DHCP does not provide the TFTP address You can also include the path to the profile file if desired For example if the TFTP server IP address is 192 168 200 150 and the path file is image then you can specify the URL as 192 168 2...

Page 577: ... or imported using the Export Import option or programmed manually at each of the other nodes Also each node can have only 8000 off node device entries in its database When that limit has been reached new devices received through network broadcasts cannot be added to that node database To export or import devices 1 Start Session Manager Then from the DB Studio menu bar select Operations and then E...

Page 578: ... dialing the extension assigned to the remote node If you hear dial tone you should be able to successfully export or import information If you receive a NOT REACHABLE message you must determine why calls are not properly being routed to the specified remote node before you can export or import information If you camp on to a node while trying to reach the remote node wait for the node trunk group...

Page 579: ...ed Conflict with existing extension Phone 1000 Phone 100 WRN DB CP Device Info Import For ID 1 1000 Failed Conflict with existing extension Phone 1000 Phone 1000 WRN DB CP Device Info Import For ID 1 1000 Failed Conflict with existing extension Phone 1000 Off Node Device ID 3 1000 WRN DB CP Device Info Import For ID 1 1000 Failed Conflict with existing extension Phone 1000 Unassociated Mailbox 100...

Page 580: ...Default Configuration option is run the Setup Wizard will run automatically the next time the client application starts To run the Setup Wizard 1 EITHER Press Network and Dial up Connections under Windows CE NET Control Panel OR Press the Unified Communicator UC Tray client icon then press Advanced Run Setup Wizard from the menu Press Next at the opening screen 2 Select a network adapter from the ...

Page 581: ...s complete The upgrade application launches the new version of the client application and then exits Operating System The client application exits and the upgrade application launches The upgrade application erases the existing version of the operating system from the persistent memory Upon completion the upgrade application downloads the new version of the operating system from the TFTP server As...

Page 582: ...uto Upgrade Pending Upgrades The Pending Upgrades dialog box opens and displays the status for the following Firmware Client Application Operating System The Upgrade Now option indicates a pending software upgrade 2 Press Upgrade Now next to the upgrade you want to install There is one button for each upgrade type 3 When the Software Upgrade dialog box opens press OK to install the upgrade To canc...

Page 583: ...pgrade fails or if the application is partially installed see the dialog boxes below it is strongly recommended that you reformat the flash file system on the phone To reformat the flash file system 1 From the task bar click Start Settings Control Panel 2 Double click Storage Manager 3 Click Dismount then click Format The following dialog box appears NOTICE Data Loss Hazard Any data or files saved...

Page 584: ...g Administrator Guide 400 MHz Processor 128 MB RAM 5 MB Persistent Storage The 8690 client application is distributed in a single CAB cabinet file A CAB file contains one or more application files compressed into a single archive file such as a WinZip file To install the client application on the 8690 1 Obtain the latest CAB file 8690Phone 8690_CEDOTNET_MIPSII CAB from the Mitel eDocs Web site htt...

Page 585: ...d The Mitel word and logo are trademarks of Mitel Networks Corporation including itself and subsidiaries and authorized entities Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks mitel com ...

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