Mitel MIVOICE OFFICE 250, Installation And Administration Manual, Page: 346 / 585

MiVoice Office 250 Installation and Administration Guide
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Selecting “Upgrade All”
generates the following error
message: Upgrade status file
does not exist, unable to get
upgrade info.
The browser is unable to find
upgrade status information.
Click the back link. If the package summary
page shows “To monitor the upgrade, click
here” the upgrade is still in progress. Click this
link to attempt to retrieve the upgrade status
again.
There was a failure during
the upgrade process, and
the upgrade has aborted.
Attempt the upgrade once more. If it fails
again, contact Mitel Technical Support.
During an upgrade in progress,
the web page stops updating.
The browser has lost its
connection to the system.
Refresh the browser to attempt to regain the
connection.
Download of upgrade component
completes, but fails install.
Checksum on one or more of
the files will cause install to
quit. The system will not be
corrupted. Dependency
checks may fail. Compact
flash-type memory card
space requirements could
be exhausted.
The possible causes will result in a message
at the web browser console (in addition to
messages in the system logs). For a
checksum failure, check the file on the server,
and replace if a checksum failure. Attempt to
download again and observe results.
Log in as Support to check the disk space
usage statistics and verify there is sufficient
space on the compact flash-type memory
card to complete the download.
System is running, but web
browser indicates “Unable to
connect” or “Cannot display web
page”, or System Administration
& Diagnostics shows “AWP web
page and advanced diagnostics
monitoring are not available.”
Web server is not running. Enable the web server through DB
Programming and browse to the network
address or connect with System
Administration & Diagnostics.
No description or version
information available for any of
the components.
The package database has
been corrupted.
In the Web interface, select View Latest
Packages to refresh the browser to retrieve
the current package information, then reinstall
all packages.
Failure during install process. There may be a power
failure or a technician could
inadvertently reset the
system during the upgrade
process.
If an install was aborted for either of the
possible causes cited, the install process can
be restarted and the system should restore
correctly. However, for NOR flash
components or FPGA this action could be
fatal, resulting in the system having to be
returned to Mitel for repair.
System fails to boot. Power lost during upgrade Restore power to the system and reboot it.
A warning appears on the AWP
page stating the site is not
secure, after system upgrade.
Authority SSL certificate has
been lost during system
upgrade.
Upload authority SSL certificate.
CAUTION: Do not select Generate Certificate Signing Request (CSR) if you already have the
authority SSL certificate, which has been lost during upgrade process. Generating CSR leads to the
authority SSL certificate becoming invalid.
Table 56: Upgrade Process Troubleshooting Tips (Continued)
Symptom Possible Cause Corrective Action
(Sheet 2 of 2)