Mitel MIVOICE OFFICE 250, Installation And Administration Manual

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MiVoice Office 250 Installation and Administration Guide
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Attendant Console
With the MiVoice Office 250, the attendant function can be served by a software application operating
on a personal computer (PC) or by a multiline display phone and attachment.
Personal Computer Application
The Attendant Console is a special software program and hardware security key that allows
attendants to use a PC to answer and manage incoming call traffic. Although designed for use with
larger communication systems, the Attendant Console provides enhanced functionality such as
electronic text messaging and directory dialing for smaller systems, as well.
The Attendant Console PC, which requires a System Level 2 OAI interface, is connected to the
system through a TCP/IP connection. For details about equipment functions and operation, refer to
the
Attendant Console User Guide
supplied with the console software.
Attendant Service Phone
To achieve Attendant-like capability on the MiVoice Office 250, Mitel recommends using a six-line
display phone with an attached PKM (DSS Unit). The phone is equipped with a jack for plugging in
a Mitel handset or headset.
To operate correctly, the phone must be programmed for headset mode. This can be done in one
of the following ways:
• Enable Headset Mode in Phone Programming in the system database.
• At the phone, unplug the headset or handset to take the phone off-hook and enter the Headset
On/Off feature code (317) to enable headset mode. Then, plug in the headset or handset.
If the user wishes to receive audible signals at the headset, a programmable phone flag can be set
to send a single tone to the headset when a call rings in. For details, see the phone programming
flags in the
MiVoice Office 250 Features and Programming Guide
.
NOTE
Using the Headset On/Off feature code at the station, the user can disable the headset
mode.