GX Gateway Hardware Installation Guide
27
Troubleshooting
Problem
Cause
Unable to contact the Management Interface.
Wrong Eth port used for the Network configuration
(Mitel GX Gateway on the edge or in the LAN with
or without a DHCP server).
Card does not appear in the Management
Interface.
•
The card is broken.
•
The unit is broken.
Card appears in the Management interface, but
cannot be used (For example, unable to make
calls).
The card is not configured properly. Refer to the
Software Configuration Guide.
Unable to contact the Management Interface via
the CLI.
•
CLI service not activated in the configuration.
•
Protocol used to contact the CLI not activated.
Unable to contact the unit via SNMP.
•
SNMP service not activated.
•
Credentials do not grant access.
Unable to make calls, although cards appear in
the Management Interface.
Hour and date are not synchronized (required by
certificates).
LED Patterns
LED state
Description
All LEDs cycling from left to right, individually
blinking 1 cycle per second, 33% duty.
A firmware pack is being downloaded into the unit
and written to persistent storage.
All LEDs blinking at 3 cycles per second, 50%
duty. One LED out of two has a 180 degree
phase. This pattern lasts for 8 seconds.
The download of the firmware has failed. After 4
seconds, the unit restarts.
Power1 or 2 and Ready LEDs blinking
(synchronized) 1 cycle per second, 75% duty.
The partial reset is completed.
Power LED blinking, 1 cycle per 4 seconds, 75%
duty.
Triggered when the unit is booting on the recovery
bank and no update is pending.
