Mitel Inter-Tel Axxess, Administrator'S Manual, Page: 58 / 384

Page 42
Administrator Procedures
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Managing System and Network Alarms
MANAGING SYSTEM AND NETWORK ALARMS
To allow one Administrator to monitor multiple nodes, the system provides both system alarms
and network-wide alarms.
System Alarms
The system’s Alarm Reporting feature detects equipment failures. If there is a system failure
that affects service, a major alarm is displayed at all affected endpoints. If all Inter-Tel end-
points in the system are inoperative, any alarm messages are sent to the system’s primary serial
port (on the CPU).
When a minor equipment failure occurs, a minor alarm is generated and appears on the pri-
mary Attendant’s display and, if enabled, at Administrators’ stations. If enabled in the Message
Print programming, the alarm also appears in the error/message report.
Alarms 1-99 indicate problems that can be corrected without calling service personnel. Alarms
100-199 (telephone system) and 200-299 (voice processing system) require attention from ser-
vice personnel. Note that when a Voice Mail alarm is in effect, the telephone system may be
functioning properly, but the voice processing system may be inoperative.
Network Alarms
Each node has two flags which determine whether the node broadcasts or receives network-
wide alarms.
•
The Send Network Alarms flag determines whether a node will broadcast alarms that
occur on that node to the rest of the network.
•
The Receive Network Alarms flag determines whether the node will receive and dis-
play alarms sent by other nodes in the network.
To differentiate between network-wide and local alarms, network-wide alarms appear on
Administrator endpoints preceded by “NET ALARM,” and local system alarms are preceded
with “SYS ALARM.” Network-wide alarms will override system alarms on an Administrator’s
endpoint display.
On remote nodes, network-wide alarms will indicate the name of the node on which the alarm
occurred. The node name is obtained from the username.
To respond to a minor alarm from any alarm display station:
1. When a minor alarm indication appears, write down the alarm information.
2.
While on-hook, clear the alarm by entering the Clear System Alarm feature code (9850)
or the Clear Network Alarm feature code (9851). The display shows SYSTEM (or
NETWORK) ALARM CLEARED.
3.
Take the appropriate action as indicated in Table 7 on page 43 .