Mitel
®
8560/8660 Phone User Guide – Issue 15, February 2011
Page 65
Hunt Groups
Using Barge-in
While monitoring a hunt group call, you can use Barge-in to join the call.
To monitor and/or barge in on a call:
1.
To use the speakerphone:
While on hook, dial
321
. You hear a confirmation tone.
ENTER EXT TO MONITOR appears.
To use the handset:
Lift the handset, and then dial
321
. You hear a confirmation tone.
ENTER EXT TO MONITOR appears.
2.
Dial the extension number (or press the lit station speed-dial or PKM button) of the
station to be monitored. You are automatically connected to the call. MONITORING
(
extension number
) appears.
3.
While silent monitoring a call, you have the following options:
To barge in on a call,
dial
386
or press the
BARGE-IN
menu button. BARGE-IN IN
PROGRESS appears. While on a call, you can monitor, record, or steal the call by
entering the appropriate feature code or by pressing the appropriate menu button.
To return to silent monitoring of the call,
dial
386
again or press the
MONITOR
menu button.
To record the call,
dial
385
or press the
RECORD CALL
button.
To record a call,
dial
385
or press the
RECORD
menu button. MONITORING
(
extension number
) appears. While on a call, you can monitor or steal the call by
entering the appropriate feature code or by pressing the appropriate menu button.
To stop recording the call,
dial
385
again or press the
STOP RECORDING
menu
button.
To steal a call,
dial
387
or press the
STEAL
menu button. CALL STOLEN FROM
(
extension number
) appears. The hunt group member’s display shows CALL
STOLEN BY (
extension number
). After the supervisor steals the call, the call
becomes a regular call. While on a call, you can record the call by dialing
385
or by
pressing the
RECORD
menu button.
To join and record a call,
dial
386
or press the
JOIN AND RECORD
menu button,
and then dial
385
. BARGE-IN IN PROGRESS appears. While on a call, the
supervisor can monitor, stop recording, or steal the call by entering the appropriate
feature code, or by pressing the appropriate menu button.
To stop recording the call,
dial
385
again, or press the
MONITOR
or
STOP
RECORDING
menu button.
4.
To terminate any of the features:
If off hook
, hang up or enter the specific feature code
of the feature you want to terminate.
If on hook
, press the
Speaker
button or enter the
specific feature code of the feature you want to terminate.
