Mitel
®
8560/8660 Phone User Guide – Issue 15, February 2011
Page 33
Call Features
Transferring Calls
You can transfer calls to other extensions or external numbers. You can also transfer
conference calls. See “Transferring a Conference” on
for more information.
Transferring Calls to Other Extensions
To transfer a call to another extension:
1. While on the call, press
(TRANSFER), and then enter the extension number.
2. Do one of the following:
Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing
IC
or
CALL
button to return to the caller.
Hang up to transfer the call and disconnect the call from your phone.
Transferring Calls to External Numbers
To transfer a call to an external number:
1. While on the call, press (TRANSFER).
2. Press
the
OUTGOING
button or the Outgoing Call access code (the default code is
8
) to
select an outside line.
3. Dial the phone number.
4. Do one of the following:
Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing
CALL
button to return to the caller.
Hang up to transfer the call and disconnect the call from your phone.
Using Reverse Transfer
You can use Reverse Transfer (Call Pick Up) to answer calls that are ringing or holding at other
extensions. For example, if you receive a call while you are away from your desk, you can pick
up the call from another extension.
To use Reverse Transfer:
1. Lift the handset, and then press
4
. ENTER EXTENSION NUMBER appears.
2. Dial the extension or hunt group number or press a PKM/DSS button where the call is
ringing or holding. The call is transferred to the phone you are using and you are
connected to the caller. See “Hunt Groups” on
for more information about using
hunt groups.
NOTE
If your system administrator has enabled Transfer-on-Connect for your phone, you
are automatically connected to calls transferred to your extension after the
transferring party hangs up. If this option is turned off, you must press a
CALL
button to answer calls transferred to your extension.
