Mitel 8560 User Manual Download

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Getting Started

Page 6

Mitel

8560/8660 Phone User Guide – Issue 15, February 2011

Phone Connectors

The phone connectors include:



Headset port:

Connects to a headset.



Handset port:

Connects to a handset.



24 V Power port:

Connects to a 24VDC external power supply (8660 IP Phones only).



Personal Computer (PC) Ports 1-3:

Connect to PCs or any other 10/100 Ethernet

devices (8660 IP Phones only).



LAN/Power port:

Connects to a network hub or a switch (8660 IP Phones only).

                         PC ports 1-3
        24V Power port            LAN/Power port

Back of Phone

Headset port Handset port

(8660 IP Phone only)

Summary of Contents for 8560

Page 1: ...Mitel 8660 IP Phone User Guide 0330 333 7323 www denwa uk com WINNER MEDIUM SIZED BUSINESS OF THE YEAR ...

Page 2: ...ace availble here Title space availble here Title space availble here Title space availble here Title space availble here Frutiger 57Cn 16pt M I T E L User Guide 8560 8660 Phone 5000 Communications Platform CP ...

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Page 4: ... to place a page STN SPDL Views or accesses Station Speed Dial numbers SYS SPDL Views or accesses System Speed Dial numbers CNF Places a conference call REDIAL Redials a telephone number TRANSFER Transfers the current call MSG Connects to silent and voice messages Toggles between Alpha Mode and Numeric Mode FWD Forwards the call to the specified number Right forward when entering dialpad character...

Page 5: ...button or enter the Outgoing Call access code 8 is the default code and then dial the telephone number Placing Ad Hoc Conference Calls 1 While on the first call press the CNF button to place the call on hold CALL NEXT PARTY TO CNF appears 2 Place a call to the next conference party For external calls press the OUTGOING button or enter the Outgoing Call access code 8 is the default code and then di...

Page 6: ...cal provider use the Strategic Partners Resellers Mitel Partner Locator link at the top of the Mitel home page www mitel com to find a location near you If you have any questions or comments regarding this user guide or other technical documentation contact the Technical Publications Department USA at tech_pubs mitel com Mitel is a registered trademark of Mitel Networks Corporation All other trade...

Page 7: ...te at the end of its working life For appropriate disposal and recycling instructions contact your local Mitel provider The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC was established by the European Union to minimize negative impact on the environment control hazardous substances and curtail landfill expansion by using the best available recovery and recycling technique...

Page 8: ...automatically Contact your system administrator for more information During the download process several messages are shown on the display that indicate the status of the download The final display message FIRMWARE DOWNLOAD SUCCESS or BOOT DOWNLOAD SUCCESS indicates that the software or firmware update was downloaded successfully Immediately following the download your phone will re synchronize wi...

Page 9: ...connect directly to the Public Switched Telephone Network PSTN Any connection of this phone to an off premise application an out of plant application any other exposed plant application or to any equipment other than the intended application may result in a safety hazard and or defective operation and or equipment damage Exposed plant means where any portion of the circuit is subject to accidental...

Page 10: ...e determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV...

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Page 12: ...structions 8 Personalizing Your Phone 9 Adjusting the Viewing Angle 9 Changing Volume Levels 9 Changing the Ring Tone 9 Adjusting the Display Contrast 10 Listening to Background Music 10 Changing the Language 10 Using the Dialpad Buttons to Enter Characters 11 Using Programmable Buttons 14 Additional Programmable Buttons 14 Default Access Codes 15 Outside Line Access Codes 15 Extension Numbers 15 ...

Page 13: ... System Speed Dial 26 Using Station Speed Dial 26 Storing Station Speed Dial Numbers 26 Dialing Station Speed Dial Numbers 26 Deleting Station Speed Dial Entries 27 Assigning Speed Dial Numbers to Programmable Buttons 27 Using the Directory 28 Using Account Codes 29 Call Features 31 Using Handsfree Mode 31 Using Ring Intercom Always 31 Using Mute 31 Placing Calls On Hold 32 Entering a Hookflash 32...

Page 14: ...Dropping Out of a Meet Me Conference 42 Putting a Meet Me Conference on Hold 42 Transferring a Meet Me Conference 42 Using Record A Call 43 Using Group Listen 44 Using Call Logging 44 Using Secondary Extension Buttons 45 Using Hot Desking 46 Using Configuration Assistant 47 Changing Your Station Passcode 47 Accessing Configuration Assistant 48 Changing the Dynamic Extension Express Settings 48 Cha...

Page 15: ...sers 59 Placing a Page Announcement 59 Enabling or Disabling the Page Feature 59 Hunt Groups 61 Logging in to ACD Hunt Groups 61 Logging out of ACD Hunt Groups 62 Stopping the ACD Hunt Group Wrap up Timer 62 Other Hunt Group Features 63 Requesting Agent Help 63 Diverting Hunt Group Calls 63 Hunt Group Supervisor Features 64 Accepting or Rejecting Agent Help Calls 64 Monitoring Calls 64 Stealing Hu...

Page 16: ...or assistance Because a variety of voice mail products work with the Mitel 5000 CP this guide does not include voice mail instructions For voice mail instructions refer to the voice mail user guide for your system For example refer to the Enterprise Messaging Unified Voice Messaging and Embedded Voice Mail Card User Guide part number 835 3205 or the Mitel NuPoint Unified Messaging User Guide on th...

Page 17: ... hearing aid compatible handset a Message Indicator lamp an internal speaker and microphone and three types of buttons See Feature Descriptions on page 3 for more information about the phone features 1 Handset 5 Programmable buttons 2 Display 6 Dialpad buttons 3 Message Indicator lamp 7 Feature buttons 4 Menu buttons 8 Speaker 8 2 3 4 6 7 5 1 1 ...

Page 18: ...e the handset Display The phone has a six line display When the phone is idle the top two lines show user and system information including Extension number User name Time and date Call information during a call Message indication after messages are received Following are the feature display abbreviations Abbreviation Word or Phrase ACCT CODE Account Code CNF Conference DEST Destination DIR Directo...

Page 19: ...ess to features or speed dial entries See Using Programmable Buttons on page 14 for instructions Dialpad Buttons Use the dialpad buttons to dial phone numbers enter feature codes and to enter characters when using features that require text input Speaker The speaker provides audio for handsfree calls and background music See Using Handsfree Mode on page 31 for information about handsfree calls See...

Page 20: ...ers an intercom internal call MUTE Mutes the microphone Left backspace when entering dialpad characters See Using the Dialpad Buttons to Enter Characters on page 11 DND Turns DND mode on or off See Using Do Not Disturb on page 57 PAGE Selects a page zone to place a page STN SPDL Views or accesses Station Speed Dial numbers SYS SPDL Views or accesses System Speed Dial numbers REDIAL Redials a telep...

Page 21: ...onnects to a handset 24 V Power port Connects to a 24VDC external power supply 8660 IP Phones only Personal Computer PC Ports 1 3 Connect to PCs or any other 10 100 Ethernet devices 8660 IP Phones only LAN Power port Connects to a network hub or a switch 8660 IP Phones only PC ports 1 3 24V Power port LAN Power port Back of Phone Headset port Handset port 8660 IP Phone only ...

Page 22: ...Dialing too slowly between digits o Waiting too long before performing the next step To correct an error tone hang up and try again Many features time out if you wait too long before performing the next step If this happens you must start over Off hook means the handset is in use On hook means the handset is idle Comfort and Safety Tips Observe the following comfort and safety tips when using the ...

Page 23: ... the headset before replacing the handset in the cradle To connect and activate the headset 1 Insert the headset jack into the Headset port located on the back of the phone See Phone Connectors on page 6 2 Dial 317 to turn the headset on HEADSET MODE ON appears To turn off Headset Mode and activate the handset and speakerphone Dial 317 HEADSET MODE OFF appears NOTES The headset must be HAC If your...

Page 24: ...change the volume level For example if you want to change the handset volume level you must be using the handset However you can adjust the ringer alerting tone volume level when the phone is idle To change a volume level 1 While using the feature press Up to increase the volume or press Down to decrease the volume The volume level is automatically saved 2 Press the center of the button to save th...

Page 25: ...conference calls through the external speaker To turn background music on or off Dial 313 to turn background music on BACKGROUND MUSIC ON appears Dial 313 to turn background music off Changing the Language Your system administrator can select two of the following languages as the primary and secondary languages to display text 1 American English British English Canadian French Mexican Spanish Japa...

Page 26: ...hyphen In Numeric Mode press for a colon Press Speaker or lift and replace the handset to save entries To use the dialpad to enter characters Press the dialpad buttons as shown in the following table For example to enter May 31 you could use the following sequence 1 In Alpha Mode MSG button is lit press 6 once to enter an M 2 Press 2 once to enter an A 3 Press 9 three times to enter a Y 4 Press FW...

Page 27: ...K L 5 J k l 6 M N O 6 M n o Ô Œ ó œ 7 P Q R S 7 p q r s 8 T U V 8 T u v Ù Û Ü ù û Ü 9 W X Y Z 9 w x y z Ÿ Ÿ 0 0 Dialpad Characters Mexican Spanish Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 1 2 A B C 2 A b c Á Á 3 D E F 3 D e f É é 4 G H I 4 G h i Í Í 5 J K L 5 J k l 6 M N O 6 M n o Ñ Ó ñ ó 7 P Q R S 7 p q r s 8 T U V 8 T u v Ú Ü ú ü 9 W X Y Z 9 w x y z ...

Page 28: ...sue 15 February 2011 Page 13 Personalizing Your Phone 6 HA HI FU HE HO tsu 6 7 MA MI MU ME MO ya 7 8 YA YU YO yu 8 9 RA RI RU RE RO yo 9 0 WA WO N pa ba lg 0 Dialpad Characters Japanese Katakana Number of Times Dialpad Button is Pressed ...

Page 29: ...r repeating double tones Visually monitor the call activity of the assigned extension if the button you assign has a lamp The following table describes the lamp signals and the indicated call activity for a PKM DSS button station speed dials do not show status Additional Programmable Buttons You can also use a PKM DSS BLF unit to add additional programmable buttons to your telephone You can progra...

Page 30: ...tem uses different codes record the codes in the New Code column for reference Outside Line Access Codes Extension Numbers Code Type Code New Code Emergency Call 911 999 112 Europe Outgoing Call Default 8 Select Line Group 1 to 208 92001 to 92208 Automatic Route Selection 92000 Code Type Code New Code Attendant 0 Phone Extensions 1000 to 1999 Hunt Groups 2000 to 2299 ...

Page 31: ... may need to press Special before you enter the feature code to activate the feature Feature Page Code New Code Account Code Follow Calls 29 391 Account Code Optional 29 390 ACD Agent Log In 61 326 ACD Agent Log In or Log Out 61 328 ACD Agent Log Out 61 327 ACD Agent Wrap up Terminate 62 329 Activate Door Relay 19 332 Agent Help Reject 63 376 Agent Help Request 63 375 Answer Ringing Call 21 351 Au...

Page 32: ...ld System 32 335 Hookflash Recall in Europe 32 330 Hot Desk On Off 58 348 Hunt Group Remove 63 322 Hunt Group Remove Replace 63 324 Hunt Group Replace 63 323 LCD Contrast Control 10 303 Message Cancel Left Message 56 366 Message Delete Message 56 368 Message Leave Message 55 367 Message Menu 56 365 Microphone Mute On Off 31 314 Page 59 7 Page Receive On Off 59 325 Program Buttons 14 397 Program St...

Page 33: ... Resetting the programmable buttons does not reset button assignments programmed by the system administrator To reset the feature buttons to the default values With the handset on hook dial 395 FEATURE KEYS DEFAULTED appears Reverse Transfer Call Pick Up 33 4 Ring Intercom Always On Off 31 377 Ring Tone Selection 9 398 Station Monitor 64 321 Station Speed Dial 26 382 Station Speed Dial Programming...

Page 34: ...maps are the default button assignments on your phone Your system administrator may have programmed an alternate keymap allowing you to switch between keymap assignments Contact your system administrator for more information To switch between keymaps when your phone is idle With the handset on hook dial 399 The display shows either ALTERNATE or STANDARD KEYMAP IS ACTIVE To switch between keymaps d...

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Page 36: ...ing a headset or to answer a call in Handsfree Mode If you are currently on a call press the flashing IC or CALL button to answer a waiting call See Answering Waiting Calls below Answering Waiting Calls If you receive a call while you are on another call you hear a call waiting tone the IC or CALL button flashes and the display shows the Caller ID information if available To answer a waiting call ...

Page 37: ... this destination IC CALL TO DND Places your phone in DND Mode and blocks the call See Using Do Not Disturb on page 57 SEND TO DEST Redirects the call to the extension or phone number entered To redirect calls 1 While a call is ringing dial 331 or press the menu button as previously described See Using Automatic Line Access on page 22 2 If applicable enter the extension number or press the Outgoin...

Page 38: ...a callback queue See Requesting a Callback Queuing the Phone below Camp on to the busy extension See Using Camp on below Use Off Hook Voice Announce to contact the party See Off Hook Voice Announce below Leave a message See Leaving Messages at Other Extensions on page 55 Requesting a Callback Queuing the Phone When you request a callback queue the phone the system calls you when the extension is a...

Page 39: ...tgoing Call access code the default code is 8 2 Dial the number Depending on system configuration you may also be able to use one of the following methods to select an outgoing line Enter the Select Line Group feature code The default codes are 92001 to 92208 Enter the Automatic Route Selection ARS feature code The default code is 92000 Contact your system administrator for more information about ...

Page 40: ... With or without the handset lifted press REDIAL The system automatically selects a line and dials the number With or without the handset lifted press OUTGOING or the Outgoing Call menu button and then the REDIAL menu button The number is dialed To use the Last Number Saved feature To save the last number dialed While the phone is idle or while listening to intercom dial tone press REDIAL LAST OUT...

Page 41: ...ion Speed Dial numbers To store a Station Speed Dial number 1 With the handset on hook dial 383 PROGRAM STN SPD 0 9 OR SCROLL appears 2 Do one of the following Press Up or Down to scroll through the speed dial bins Enter the speed dial bin 0 to 9 3 Press to select the bin 4 Enter the name of the speed dial contact up to 16 characters For dialpad character descriptions see Using the Dialpad Buttons...

Page 42: ... to program as a speed dial button 3 Dial 382 4 Do one of the following Press Up or Down to scroll through the speed dial bin Enter the speed dial bin 0 to 9 To program a System Speed Dial button 1 With the handset on hook dial 397 PRESS THE BUTTON TO PROGRAM appears 2 Press the feature button that you want to program as a speed dial button 3 Dial 381 4 Do one of the following Press Up or Down to ...

Page 43: ...ters the entries that best match the characters entered appear The system connects the character sequence to possible directory matches For example to find the name Jones dial 56637 Button Characters Represented 0 0 1 1 2 2 A B C a b c Ç â ä à å ç Ä Å á 3 3 D E F d e f é ê ë è É 4 4 G H I g h i ï î ì í 5 5 J K L j k l 6 6 M N O m n o ô ö ò Ö ó ñ Ñ 7 7 Q P R S q p r s 8 8 T U V t u v ü û ù Ü ú 9 9 ...

Page 44: ...tion about using account codes There are three types of account codes Standard account codes Automatically entered into the telephone record report whenever you place a call Forced account codes Entered before you can place an outside call Optional account codes Entered at any time during a call To enter an optional account code 1 While off hook press Special and then dial 390 2 Enter the optional...

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Page 46: ...rent call 1 Before you enter the extension number press RING EXTENSION NUMBER appears 2 Dial the extension number To use Ring Intercom Always to always send non handsfree calls With the handset on hook dial 377 RING IC ALWAYS ON appears Dial 377 again to turn Ring Intercom Always off Using Mute You can use Mute to temporarily turn off your microphone preventing the other party on the call from hea...

Page 47: ...old 1 Press Hold ENTER EXTENSION NUMBER appears 2 Hang up or place another call To place an outside call on System Hold 1 Press Special and then dial 335 ENTER EXTENSION NUMBER appears 2 Hang up or place another call To place a call on hold and answer a waiting call Press Hold and then press the flashing IC or Call button To return to a call that is on hold Press Hold and then lift the handset or ...

Page 48: ...he following Wait for an answer announce the call and then hang up If the extension is unavailable press the flashing CALL button to return to the caller Hang up to transfer the call and disconnect the call from your phone Using Reverse Transfer You can use Reverse Transfer Call Pick Up to answer calls that are ringing or holding at other extensions For example if you receive a call while you are ...

Page 49: ...extension number and the date and time To display your user information and the date and time Press Special and then dial 300 Viewing Caller ID Information If you are currently connected to an external caller with Caller ID you can toggle between the caller s name and number If the name is unavailable CANNOT ACCESS FEATURE appears To show the outside party s name number Press Special and then dial...

Page 50: ... Press the FWD button and then press Speaker or lift and replace the handset ANY CALL FORWARD CANCELED appears Or press the FWD button and then press the FWD OFF menu button System Forwarding You can use System Forwarding to route calls based on the type of call and the idle or busy status of your phone You cannot program the System Forward destination You can only turn it on or off Contact your s...

Page 51: ...Dynamic Extension Express prompt is played 2 Do one of the following Press to accept the call Press to send the call to the voice mailbox associated with your main extension not your mobile phone or home phone voice mailbox If you do not have a voice mailbox the Press prompt is not played and the call is routed to your main extension If you hang up the call continues to follow your programmed rout...

Page 52: ...unction is useful if you answer a call on your mobile phone and then return to your desk To use the Dynamic Extension Express Handoff push feature 1 While on an active call at your phone press Special and then dial 388 HANDOFF IN PROGRESS appears on the display and the call rings all of your associated destinations except voice mail 2 Answer the call at one of your associated destinations For mobi...

Page 53: ...to originate on your main extension If enabled the system can send a text message to your mobile phone to indicate that your main system extension has received a new station message or voice mail message Here is an example of an e mail message generated by a station message You have a message from Username at extension Extension Callback Auto Attendant Number Here is an example of an e mail messag...

Page 54: ...rties connected 2 Place a call to the party to be added to the conference and then announce the conference Press the CNF button twice or the CONNECT TO CNF menu button to add the party and rejoin the conference Transferring a Conference You can transfer an existing conference to another extension To transfer a conference 1 During the conference press TRANSFER and then dial the extension number 2 A...

Page 55: ...erence parties on Individual Hold allowing you to toggle between the held parties and speak to one party at a time To end a conference and place all parties on Individual Hold Press the CNF button and then press Hold CONFERENCE PARTIES ON HOLD appears To toggle between the held callers Press Hold twice for internal parties or the applicable CALL button for external parties ...

Page 56: ...ferencing circuits available or if the conference is already at capacity Access Codes If Meet Me Conferencing is enabled for your system you have the ability to initiate or join a Meet Me Conference by dialing the Conference Assistant and entering a valid access code Access codes are typically generated to match each user s extension number so that each user has their own personal access code for ...

Page 57: ...ference you hear You are the first person in this conference Please stay on the line You then hear music until another caller joins the conference or you hang up As other parties join or leave the conference you hear a tone to signal the change If the conference contains only external callers the Conference Assistant will prompt the participants to extend the conference after a period time If no o...

Page 58: ...menu button REQUESTING RECORD A CALL appears 2 Enter the voice mailbox number where you want the recording to be saved RECORD A CALL IN PROGRESS appears and both you and the calling party hear a confirmation tone if enabled To stop Record A Call Do one of the following Press Special and then dial 385 Press the CANCEL RECORDING menu button Hang up 3 This feature may or may not be enabled for your s...

Page 59: ... following options Press 1 MISS or the MISSED CALLS menu button for missed calls Press 2 RCV or the RECEIVED CALLS menu button for received calls Press 3 DL or the DIALED CALLS menu button for dialed calls Press 4 CLR or the CLEAR LOGS menu button to clear all entries 3 Press Up or Down or the Next or Previous menu buttons to scroll through the entries The display shows the party s name and the ex...

Page 60: ...mary extension Transfer calls to the primary extension Answer a call that is ringing or holding on any CALL button at the primary extension 5 Secondary Extension buttons must be programmed by your system administrator NOTES Unless internal calls are set up by the system administrator to use CALL buttons you cannot use Secondary Extension buttons to answer ringing or holding internal calls received...

Page 61: ...phone To log on to a Hot Desk enabled base phone 1 At a Hot Desk enabled base phone do one of the following Press the Hot Desk feature button if one is programmed on the phone Press the LOGIN menu button on six line display phones Dial 348 Display phones show ENTER HOT DESK EXTENSION 2 Dial your assigned Hot Desk extension number Display phones show ENTER PASSCODE 3 Dial your assigned Hot Desk pas...

Page 62: ...fore using Configuration Assistant Mitel recommends that you change your default station phone passcode to something more secure To change your station passcode 1 Dial 392 ENTER PASSCODE appears 2 Enter your current passcode the default passcode is your extension number followed by CHANGE PASSCODE TO appears 3 Enter the new passcode followed by VERIFY PASSCODE appears 4 Enter the new passcode agai...

Page 63: ... Enter your station passcode and then press You may now change the settings for any of the following features Dynamic Extension Express see below DND see page 49 Manual Call Forwarding see page 49 Meet Me Conferencing see page 50 Changing the Dynamic Extension Express Settings To change the DDE settings using Configuration Assistant 1 Access Configuration Assistant as described in Accessing Config...

Page 64: ...e main menu Changing the Manual Call Forwarding Settings See Manual Call Forwarding on page 35 for more information about Manual Call Forwarding To change the Manual Call Forwarding settings using Configuration Assistant 1 Access Configuration Assistant as described in Accessing Configuration Assistant on page 48 2 Follow the voice prompts to change your manual call forwarding status on or off The...

Page 65: ...e access codes 1 Access Configuration Assistant as described in your existing phone user guide 2 Follow the voice prompts to select the conference option and then select the option to list your conference access codes Configuration Assistant first states the number of access code you have and then states all of your existing access codes 3 Hang up or press to return to the main menu To send yourse...

Page 66: ...Express Settings See Using Dynamic Extension Express on page 36 for more information about Dynamic Extension Express To enable Dynamic Extension Express using Remote Programming 1 Do one of the following Call your DISA number provided by the system administrator If necessary enter your DISA security code Use any phone on the system 2 Dial 359 3 Enter your extension number 4 Enter your station pass...

Page 67: ...urn off DND using Remote Programming Follow steps 1 through 4 above and then dial 371 Changing the Manual Call Forwarding Settings See Manual Call Forwarding on page 35 for more information about Manual Call Forwarding To turn on Manual Call Forwarding using Remote Programming 1 Do one of the following Call your DISA number provided by your system administrator If necessary enter your DISA securit...

Page 68: ...ation passcode for your extension To change your station passcode using Remote Programming 1 Do one of the following Call your DISA number provided by your system administrator If necessary enter your DISA security code Use any phone on the system 2 Dial 359 3 Enter your extension number 4 Enter your station passcode followed by 5 Dial 392 6 Enter the new passcode followed by 7 Enter the new passc...

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Page 70: ...s at Other Extensions You can leave inter station or voice messages for other internal parties To leave an inter station or voice mail message for a busy IC extension 1 Press MSG or the LEAVE MESSAGE menu button HANG UP OR WAIT FOR MSG CENTER appears 2 Do one of the following Hang up to leave an inter station message MESSAGE LEFT FOR name appears Stay on the line to connect to the message center u...

Page 71: ...ired message is displayed press or lift the handset for privacy and then press or the Reply menu button to respond If your handset is off hook and you press the MSG button you automatically place a call to the party or message center that left the message Canceling Messages Left at Other Extensions You can cancel messages left at other extensions To cancel a message left at another extension 1 Dia...

Page 72: ...he following Press Up or Down to scroll through the messages Enter the two digit number for the DND message from the preceding table Press the SCROLL menu button and then press the PREVIOUS or NEXT menu buttons to scroll through the list 3 Press or the ACCEPT menu button message 4 If applicable enter the additional text for the DND description See Using the Dialpad Buttons to Enter Characters on p...

Page 73: ...en press the PREVIOUS or NEXT menu buttons to scroll through the list 3 Press or the ACCEPT menu button to select the message 4 Enter the time you wish to receive the message in hours and minutes for example 0900 or 900 for 9 00 and then press The display shows the Reminder message state If your system is set for 24 hour format enter the applicable time 1400 2 00 P M If your system is set for 12 h...

Page 74: ...ation for future reference Placing a Page Announcement The following instructions describe how to place a page announcement To place a page announcement 1 Press the PAGE button 2 Enter the page zone number 0 to 9 3 Wait for the tone make your announcement and then hang up Enabling or Disabling the Page Feature You can enable or disable the Page feature for your extension If your extension is assig...

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Page 76: ...ls are distributed to phones where the agents are logged in Logging in to ACD Hunt Groups You must log in to an ACD hunt group to receive hunt group calls To stop calls you either log out of the ACD hunt group or divert calls See Diverting Hunt Group Calls on page 63 To log in to or out of all ACD hunt groups in which you are a member Dial 328 to log in to ACD hunt groups followed by your Agent ID...

Page 77: ...e hunt group the display shows AGENT LOGGED OUT OF HUNT GROUP number If you were logged in to more than one hunt group the display shows AGENT LOGOUT HG Enter the extension number of the ACD hunt group Stopping the ACD Hunt Group Wrap up Timer Each time you end an ACD hunt group call a wrap up timer starts The default wrap up time is 15 seconds Your system administrator can change the wrap up time...

Page 78: ...t Help Extension accepts the call AGENT HELP IN PROGRESS appears If the Agent Help Extension rejects the call AGENT HELP REJECTED appears Diverting Hunt Group Calls You can temporarily divert hunt group calls preventing hunt group calls to your extension To divert hunt group calls Dial 324 to divert calls The display shows the feature state DIVERT HUNT GROUP CALLS Dial 324 again to program your ph...

Page 79: ...ard by either one Station Monitor stops if the hunt group member terminates or transfers the call You can barge in to or steal monitored calls as described in the following sections You can also record the call See Using Record A Call on page 43 for more information about recording calls To use Station Monitor Dial 321 and then enter the extension number MONITORING EXT number appears Monitored hun...

Page 80: ...tton To record a call dial 385 or press the RECORD menu button MONITORING extension number appears While on a call you can monitor or steal the call by entering the appropriate feature code or by pressing the appropriate menu button To stop recording the call dial 385 again or press the STOP RECORDING menu button To steal a call dial 387 or press the STEAL menu button CALL STOLEN FROM extension nu...

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Page 82: ...t your system administrator with questions that are not covered in this user guide If you need further assistance you can find provider information on the Mitel Web site www mitel com All sales service and support are coordinated at the local level Error Messages The following error messages may appear when using your phone Message Reason CANNOT ACCESS FEATURE The feature is enabled but other feat...

Page 83: ... on my phone such as echo distorted sound or choppiness Contact your system administrator if you are having audio problems The name on the display is incorrect Your system administrator assigns display names I cannot use the local telephone company star codes for example 82 69 when I press the Outgoing button or use the Outgoing Call access code 8 when calling an external number Rather than pressi...

Page 84: ...t has not been routed by Dynamic Extension Express You tried to use the Handoff feature on a call that the system has not yet recognized as a valid call You tried to use the Handoff feature on an unsupported extension The Handoff feature is supported on your main extension only You tried to use the Handoff feature on a phantom extension The Handoff feature is not supported on phantom extensions Yo...

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Page 86: ...sing 44 Callback requesting queuing the phone 23 Caller ID Information displaying 34 viewing 34 Calls answering 21 anwering 21 camping on to phone 23 external placing 24 forwarding 35 logs using 44 monitoring 64 muting the microphone 31 phone queuing for 23 picking up reverse transferring 33 placing 23 placing internal IC 23 recording 43 redirecting 22 stealing 64 transferring 33 waiting 21 Calls ...

Page 87: ...Messages 67 Extension Numbers 15 External Calls placing 24 External Numbers redialing 25 F Feature buttons 5 codes using 16 Feature Buttons 5 Feature Descriptions 3 Features to Programmable Buttons using 14 G Group Listen using 44 H Handoff Push Pull 37 Handset 3 off hook 7 off hook on hook 7 on hook 7 Handsfree Mode 31 overriding 31 using 31 Headset instructions 8 using 8 Headset Instructions 8 H...

Page 88: ...ages Left at Other Extensions canceling 56 Messages viewing and responding 56 Microphone muting 31 Music listening 10 Mute using 31 N Numbers redialing 25 redialing external 25 O Off Hook 7 Off Hook Voice Announce 24 On Hook 7 Other Hunt Group Features 63 Out of a Conference dropping 39 Outgoing Call Access Code 24 Outside Line Access Codes 15 P Page Announcement placing 59 Page Feature enabling o...

Page 89: ...r 4 Speaker external 4 Speakerphone description 4 Group Listen using 44 handsfree calls 31 Speed Dial 26 entries deleting 27 Station using 26 System using 26 using 26 Speed Dial Numbers to Programmable Buttons assigning 27 STAR Codes telephone company 68 Station Messages replying to 56 viewing 56 Station Monitor using 64 Station Passcode changing 47 53 Station Speed Dial 26 numbers deleting 27 dia...

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Page 91: ...it contains M MITEL design is a registered trademark of Mitel Networks Corporation All other products and services are the registered trademarks of their respective holders Copyright 2010 Mitel Networks Corporation All Rights Reserved For more information on our worldwide office locations visit our website at www mitel com offices Global Headquarters Tel 1 613 592 2122 Fax 1 613 592 4784 Asia Paci...

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