Mitel 6970 IP Conference Phone User Guide
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Transferring calls
There are three types of call transfer that can be performed on the Mitel 6970 IP Conference Phone:
•
Blind Transfer:
A blind transfer is when you transfer a call directly to another extension without consulting with
the person receiving the call. To do this, simply complete the transfer immediately after you have
entered the number. The call goes directly to the extension or external line you transferred to.
•
Consultative Transfer:
You also have the option to consult with the person you are transferring the call to, before you
complete the transfer. To do this, simply remain on the line until the receiving party answers the
call. After consulting with the receiving party, you can either complete the transfer or cancel the
transfer to go back to the original call.
•
Direct Transfer:
The Mitel 6970 IP Conference Phone provides a convenient direct method of transferring an
existing call to another existing call. If you have the transfer recipient on hold on another line,
you can simply navigate to the recipient and tap the Xfer softkey and the direct transfer will be
performed.
Blind and consultative transferring
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer..
