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Mitel 6970 IP Conference Phone User Guide

93

Troubleshooting Solutions

Why is my display blank?

Ensure that power is being provided to your phone. If your network does not provide inline power
over Ethernet, you can obtain an additional accessory, the Mitel PoE (Power over Ethernet) inline
power supply, to provide power over Ethernet locally to your phone. See the

Connecting to the

Network and to Power

section in the

Mitel 6970 Installation Guide

for details.

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For installation
instructions, please refer to the

Installation and Setup

section in the

Mitel 6970 Installation Guide

.

Why doesn’t my phone ring?

Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer
volume setting, press the volume key when the phone is on-hook and idle.

Why is the light not coming on with a new voicemail message?

Your phone system or service provider must provide the visual message waiting service for this
function to work. Check with your System Administrator for more information.

How do I find the IP address of my phone?

To find your phone’s IP address, contact your System Administrator.

Why does my phone display the No Service message?

The phone displays the

No Service

message if the SIP settings have not been set up correctly.

Contact your System Administrator for more information.

How do I change my user password?

You can change the user password from the IP phone UI or the Mitel Web UI. See

“Password” on

and

“Configuring lock settings using the Mitel Web UI” on page 74

for more information.

Why does my phone display Bad Encrypted Config?

The IP phone displays

Bad Encrypted Config

because encrypted configuration files are enabled

but the decryption process has failed. Report this error to your System Administrator.

How do I restart the IP phone?

To restart you phone, contact your System Administrator.

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Summary of Contents for 6970

Page 1: ...Mitel 6970 IP Conference Phone 5806017 USER GUIDE ...

Page 2: ...ollectively Trademarks appearing on Mitel s Inter net sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation MNC or its subsidiaries collectively Mitel or others Use of the Trademarks is prohibited without the express consent from Mitel Please contact our legal department at legal mitel com for additional infor mation For a list of the worldwide Mitel...

Page 3: ... status indicators 12 Top and bottom softkeys 13 Call screen 13 Phone options through the Mitel Web UI 14 Using the Mitel Web UI 14 Handling calls 18 Making calls 18 Receiving calls 19 Answering an incoming call 19 Answering an incoming MobileLink call 19 Ignoring an incoming call 19 Adjusting the volume 20 Muting and unmuting a call 20 Transferring calls 21 Ending calls 26 Meetings 27 Checking th...

Page 4: ...d hold to create a Speed Dial 45 Creating a Speed Dial softkey using the Mitel Web UI 46 Creating Dialpad Speed Dial softkeys using the Mitel Web UI 47 Settings 48 Language 49 Specifying the screen Language to Use using the IP Phone UI 50 Specifying the Input Language using the IP Phone UI 51 Specifying the Language to Use using the Mitel Web UI 52 Time and Date 52 Settings 53 Time Zone 55 Set Dat...

Page 5: ...rded Extension Microphones 89 LED indicators 89 Possible combinations with the phone 89 Connection of extension microphones 91 Use of corded extension microphones 91 Troubleshooting Solutions 93 Why is my display blank 93 Why can t I get a dial tone 93 Why doesn t my phone ring 93 Why is the light not coming on with a new voicemail message 93 How do I find the IP address of my phone 93 Why does my...

Page 6: ...MiCollab conference calls and enables you to join a call without the need to enter a meeting ID or a PIN code Mitel Mass Notification that enables the phone to receive emergency and other messages and broadcast them in the meeting rooms Accommodating today s high speed networks through the Gigabit Ethernet port the Mitel 6970 IP Conference Phone also has an environmentally efficient PoE class 3 ra...

Page 7: ...tion refer to the Mitel 6970 IP Conference Phone Installation Guide at www mitel com document center Cleaning the Mitel 6970 IP Conference Phone touchscreen Frequent use of the Mitel 6970 IP Conference Phone may lead to a dirty screen To clean the phone screen Mitel recommends using a super fine cotton cloth cotton swab or microfiber lens cloth made of microfiber suede preferably the one without s...

Page 8: ...with the cloth making sure to not get any moisture in the sides of the screen You can also wipe down the entire phone to remove dirt and grime 5 Allow your phone to completely dry after you are done cleaning This should only take a few minutes 6 Reconnect power to your phone Protect your hearing Your Mitel 6970 IP Conference Phone has a control for adjusting the volume of the speakerphone Keep the...

Page 9: ...nference Phone Key Description Goodbye key ends an active call Directory key displays a list of company contacts For more information see Directory on page 67 Dialpad key opens and closes the dialpad to dial an extension manually Mute key mutes the microphones so that you are not heard during a call For more information see Muting and unmuting a call on page 20 Status Bar LCD Touchscreen Hide Dial...

Page 10: ...e Mitel 6970 IP Conference Phone uses an on screen international keyboard for character input The on screen international keyboard is automatically displayed in various applications when character input is required The lower case layout of the on screen international keyboard is as follows The upper case layout of the on screen international keyboard is as follows Volume Up Volume Down Adjusts the...

Page 11: ...Mitel 6970 IP Conference Phone User Guide 9 The numeric layout of the on screen international keyboard is as follows ...

Page 12: ...itical and secondary characters The diacritical and secondary characters available for the on screen international keyboard include Tap and hold Available diacritics secondary characters e è é ê ë ē ĕ ė u ù ú û ü i ì í î ï ī į o ò ó ô õ ö œ ø a à á â ã ä å æ ā c ç ć č l ƚ n ñ ń y ÿ s ß _ ...

Page 13: ...he Directory application to scroll through the respective list of settings and contacts Tap an item on the screen to select it or perform a corresponding action Home screen and Dialpad screen When the phone has successfully booted up and connected to the network the phone displays the Dialpad screen as a default screen Once a user has hot desked into the phone the default screen becomes the Home s...

Page 14: ...ls icon is displayed on the status bar screen only when incoming calls have not been received The number in the red badge at the top right of the icon indicates how many calls were missed To access a list of your missed calls tap the Call History softkey Do Not Disturb The Do Not Disturb DND icon is displayed on the status bar when the Do Not Disturb feature is enabled When DND is enabled callers ...

Page 15: ...t the bottom of the screen These dots indicate the number of the top key pages and the page you are on The phone supports up to 4 pages of 12 keys To access additional pages swipe left or right within the top softkey area Call screen During an incoming or an outgoing call and during an active call all the essential information regarding the call is displayed on thescreen including thecaller s avat...

Page 16: ...ates Phone options through the Mitel Web UI In addition to the IP phone UI options you can customize options on the IP phone using the Mitel Web UI In order to access your phone using the Mitel Web UI you need to know your phone s IP address To find your IP address tap Settings Status Network For more details see Status on page 58 Using the Mitel Web UI 1 Open your web browser enter the phone s IP...

Page 17: ...isplay in the side menu of the Mitel Web UI Status Operation and Basic Settings Note For a user the default username is user and the password field is left blank Category Description Status The Status section displays the network status and the MAC address of the IP phone It also displays hardware and firmware information regarding the IP phone and information about the SIP account s currently con...

Page 18: ... Not Disturb BLF Privacy BLF BLF List Auto call distribution Extensible Markup Language XML Flash Sprecode Park Pickup Last Call Return Call Forward Speed Dial Xfer Speed Dial Conf Speed Dial MWI Directory Filter Callers List Redial Conference Transfer Intercom Icom Phone Lock Paging Login Mobile Discreet Ringing Call History Hold Empty Keypad Speed Dial Allows you to assign a speed dial number to...

Page 19: ...gory also allows you to configure Outgoing Intercom Settings Incoming Intercom Call Settings Group Paging RTP Settings Key Mapping Ring Tones global and per line basis Priority Alerting Settings Directed Call Pickup Settings Auto Call Distribution Settings Time and Date Settings Language Settings Account Configuration Allows you to configure DND and Call Forward by account You can have multiple ac...

Page 20: ...the dialpad the phone automatically selects the next available line goes off hook and dials as digits are tapped Redialing a number You can redial the most recently dialed number by tapping the Redial softkey or selecting from the Call History menu To redial a number 1 Tap the Redial softkey 2 On the Call History menu select one of the following tabs All Missed Outgoing Received 3 Tap the Call sof...

Page 21: ...ponding ring sound tap the Answer softkey to answer the incoming call Answering an incoming MobileLink call You can pair a Bluetooth mobile phone and answer the incoming calls of the paired mobile phone using the MobileLink feature For more information see MobileLink on page 61 When you receive an incoming MobileLink call the name of the Mobile softkey changes to the number or the name of the call...

Page 22: ... one on the top on the opposite side When you press the Mute key on your phone you cannot be heard by others on the call The Mute indicators around the phone and the Mute keys illuminate red and the Mute icon appears on the Status bar to show that the call on the phone is muted To switch mute on or off press the Mute key When the phone is unmuted the indicators turn green again and the Mute icon d...

Page 23: ...ith the person you are transferring the call to before you complete the transfer To do this simply remain on the line until the receiving party answers the call After consulting with the receiving party you can either complete the transfer or cancel the transfer to go back to the original call Direct Transfer The Mitel 6970 IP Conference Phone provides a convenient direct method of transferring an...

Page 24: ...lete either a blind or consultative transfer To complete a blind transfer tap the Xfer softkey key again before the receiving end answers To complete a consultative transfer tap Dial and remain on the line to speak with the Party 2 before either tapping the Xfer softkey or pressing the key to transfer Party 1 to Party 2 5 When the call is transferred the phone returns to the Home screen ...

Page 25: ...ight to scroll and tap the party to whom you wish to transfer the active call 3 Tap the Xfer softkey The active call will be transferred Transferring to a contact in the Directory Users can complete a transfer to a contact in their Local Directory If a user is in a call and initiates a transfer they can navigate to the Directory screen and use a softkey configured with Transfer functionality to co...

Page 26: ...Getting started 24 1 Connect to Party 1 if not already connected Party 1 is the party you want to transfer 2 Tap the Xfer softkey ...

Page 27: ... the line to speak with Party 2 before tapping the Xfer softkey again to transfer Party 1 to Party 2 To cancel the transfer tap the Cancel softkey or press the Goodbye key Indication of Transferred Calls When you transfer an active call the near end phone displays a Call Transferred screen when a call is transferred and the far end call is dropped The figure below illustrates the Call Transferred ...

Page 28: ...Getting started 26 Ending calls With the call connected tap the Drop softkey or press the Goodbye key ...

Page 29: ...to one touch join the conference bridge for the desired meeting scheduled for the user hot desked into the Mitel 6970 IP Conference Phone or the room the phone is located in Checking the list of meetings To check the Meetings available in the system do the following 1 On the idle home screen tap the Meetings softkey The phone displays a list of meetings scheduled in the room where your Mitel 6970 ...

Page 30: ...ey to join the call 4 Optional Tap the Select softkey to get the details of the meeting Listed are different number options for dialing into the bridge plus the access code and web share link 5 Tap the Arrow icon to dial the associated phone number 6 Tap the Join softkey to join the selected meeting 7 Optional Tap the Back softkey to return to the list of the meetings available Joining the ongoing...

Page 31: ... of the meeting Configuring meeting notifications The Mitel 6970 IP Conference Phone can remind the user about the meetings scheduled for a specific day The time for the notification is configured by the System Administrator for the MiCollab Meeting Center application The user can enable and disable the notifications on the phone by adjusting the Notifications for meetings setting To adjust the No...

Page 32: ...e Notifications for meetings setting tap the Check mark icon to clear the check mark 4 Optional Tap the Check mark icon again to enable the setting 5 Tap the Save softkey to save the settings 6 Optional Tap the Cancel softkey to keep the initial settings Note The list of applicable settings is configured by the System Administrator for the MiCollab Meeting Center application ...

Page 33: ...rself in a conference call This is called local conferencing and is the default method of conferencing on the 6970 Creating a conference call using Local conferencing Use the following procedure to create a conference call using local conferencing 1 Ensure you are on an active call with one of the parties with whom you wish to create a conference 2 Tap the Conf softkey Note Your System Administrat...

Page 34: ...Party 3 4 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to the conference 5 Tap the Conf softkey again to add Party 3 to the conference Party 2 and Party 3 will connect with you to form a conference call ...

Page 35: ...conference call by joining two existing calls 1 Ensure you are on an active call with one of the parties with whom you wish to create a conference the other party should be placed on hold 2 Swipe left or right to scroll and tap the party you wish to conference in Note Direct conferencing can be performed in either the Multi View Call screen or Detailed View Call screen ...

Page 36: ...itel 6970 IP Conference Phone allows a host to easily leave a three way conference call without disrupting the connection of the other two remaining parties If you are the host of a conference call and want to leave the conference tap the Leave softkey on the phone Your phone leaves the three way conference call but the remaining parties are still connected together ...

Page 37: ...orts a localized Personal contact folder For more information about the Directory features see Mitel 6940 SIP Phone User Guide General functions Accessing and navigating the Directory application To access and navigate the Directory application 1 Tap the Directory key 2 Tap the contact folder you wish to view 3 In the contacts folder search the contact that you want to call You can do it as follow...

Page 38: ...to see additional numbers that might be available for that contact 6 Tap the Dial softkey 7 Optional Tap the Close softkey to exit Performing a search Search functionality is applied across all the available and enabled directories Tapping any dialpad key or tapping the search bar initiates the search After entering the first few letters of the contacts first name last name or company name you can...

Page 39: ...ters of the contact s name using the on screen keyboard 4 As you type the phone returns matches for the characters that have been entered Typing more characters narrows the search providing a closer set of matches to the desired name you are searching for Note Depending on how your Administrator has configured the search functionality you may need to tap a Search softkey in order to execute the se...

Page 40: ...he Local Directory menu From the Local Directory menu you can search for a contact place a call to the selected contact add new contacts to the Local Directory delete all contacts delete individual contacts or edit existing contacts Users can also view contact details e g title company name numbers work and home addresses e mail addresses etc You can also assign an individual contact ring tone to ...

Page 41: ...ectory contains contacts press an entry in the list and tap the Add New softkey 3 In the Identity tab tap the desired field and enter the first name last name job title and organization of the contact using the on screen keyboard 4 Optional Select the Ring Tone field and tap the left and right arrow softkeys to select the desired ring tone for the respective contact Note 1 In instances where a cus...

Page 42: ...ress HomeAddressandEmailinformationby selecting the respective tabs 7 Tap the Save softkey to save the contact to the Local Directory Editing an existing contact To edit an existing contact in the Local Directory 1 Press the Directory key 2 Optional Tap the search bar enter the first letters of the contact s name to initiate the search function 3 Tap contact you want to edit ...

Page 43: ...the Delete softkey to remove information from the contact card 6 Optional Tap the Close softkey to return to the list of contacts 7 After you complete the required changes tap Save to save the changes Deleting a contact from the Local Directory To delete contacts from the Local Directory 1 Press the Directory key 2 Optional Tap the search bar enter the first letters of the contact s name to initia...

Page 44: ... Directory Deleting all contacts from the Local Directory To delete all contacts from Local Directory 1 Press the Directory key 2 Tap the Delete softkey A Delete all entries in Local confirmation message appears 3 Tap the Delete softkey again to delete all contacts from Local Direcroty Note Tap the Close softkey to cancel the deletion process Note Tap the Cancel softkey to cancel the deletion proc...

Page 45: ...ollowing items for each Local Directory entry First Name Last Name Company Job Title Work Address Street Work Address City Work Address State Province Work Address Zip Postal Code Work Address Country Home Address Street Home Address City Home Address State Province Home Address Zip Postal Code Home Address Country Email1 Email2 Email3 Number of Total Phone Numbers Phone Number 1 Type Phone Number...

Page 46: ...ays 3 Click OK 4 Enter the location on your computer where you want to download the Directory and click Save The directorylist csv file downloads to your computer 5 Use a spreadsheet application to open and view the directorylist csv file ...

Page 47: ...Speed Dial softkeys can be useful as they can be programmed to dial external numbers dial directly to another person s extension or quickly access features that use feature access codes You can also transfer calls to or create conference calls using your Speed Dial softkeys in place of dialing out manually Press and hold to create a Speed Dial To program or edit a Speed Dial softkey 1 Press and ho...

Page 48: ...elect Speed Dial to apply to the key 4 In the Label field enter a label to apply to this key 5 In the Value field enter the phone number extension or speed dial prefix to apply to this key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 6 In the Line field select a line to apply to this key Valid values are 1 through 24 7 Only for th...

Page 49: ...ey from 1 through 9 3 In the input box enter the phone number extension or speed dial prefix to apply to this digit key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 4 In the Line field select a line for which to apply the speed dial to Valid values are 1 through 24 5 Click Save Settings ...

Page 50: ...le location to access all your phone settings The following phone settings can be accessed through the Settings menu Icon Option Language Time and Date Settings Time Zone Set Date and Time Status Bluetooth available only in the Logged In state Directory Call Forward Lock Settings Password Phone Lock Diagnostics Audio Audio Mode Ring Tones Tone Set Display ...

Page 51: ...ftkey at any time to exit without saving changes Language You can customize the screen and the input language of the phone Dialing Live Dialpad Speed Dial Edit Restart Notes 1 The Settings menu is different in the Login and Logout modes 2 The Advanced softkey opens the options which are Administrator level functions only and are not accessible by the user These options should only be set up and ch...

Page 52: ...eek keyboard layouts You can configure the Input Language feature using the Mitel Web UI or the IP phone UI Specifying the screen Language to Use using the IP Phone UI The Mitel 6970 IP Conference Phone supports the following screen languages English French German Spanish Spanish Latin America Portuguese Portuguese Brazil Dutch Italian Romanian Russian Swedish Polish To change the phone UI languag...

Page 53: ...ifying the Input Language using the IP Phone UI You can configure the language you use for input on the phone by setting the Input Language option The default input language setting is English The Mitel 6970 IP Conference Phone supports the following input languages English French Spanish German Italian Portuguese Russian Nordic Greek To change the input language 1 Tap the Settings softkey on the ...

Page 54: ...ynamic The Mitel Web UI will display all screens in the language you selected Time and Date On the Mitel 6970 IP Conference Phone the following time and date sub options are available to be configured Settings Note All languages may not be available for selection The available languages are dependent on the language packs currently loaded to the IP phone by your System Administrator English is the...

Page 55: ...ormat using the IP Phone UI 1 Tap the Settings softkey on the phone screen to open the Settings menu 2 Tap the Time and Date icon 3 Tap the Settings icon 4 Select the desired time format Valid values are 12 Hour and 24 Hour the default is 12 Hour Note All time and date settings can be configured using the IP phone UI Time Date Formats and Time Servers are the only two time and date settings that c...

Page 56: ... setting Valid values are Off 30 min summertime 1h summertime Automatic default 7 Tap Date Format 8 Swipe up and down to scroll through the list and choose the desired date format Valid values are WWW MMM DD default DD MMM YY YYYY MM DD DD MM YYYY DD MM YY DD MM YY MM DD YY ...

Page 57: ...ne icon A list of time zones displays for different areas of the world 4 Swipe up and down to scroll through the region list and highlight the desired region Valid values are America Asia Atlantic Australia Europe Pacific Others 5 Swipe up and down to scroll through the time zone list and choose the time zone that applies to your area The default time zone is US Eastern Note The time and date form...

Page 58: ... on to Time Server 2 and if necessary Time Server 3 1 Tap the Settings softkey on the phone screen to open the Settings menu 2 Tap the Time and Date icon 3 Tap the Set Date and Time icon 4 If you want to synchronize the time and date using a time server ensure there is a checkmark in the box corresponding to the Use Network Time setting If there is no checkmark tap the checkbox to enable the Use N...

Page 59: ... AM and PM 6 Tap the Save softkey to save your changes Configuring Time and Date Settings using the Mitel Web UI 1 Click on Basic Settings Preferences Time and Date Setting 2 In the Time Format field select the time format you want to use on your phone Valid values are 12h 12 hour format default 24h 24 hour format 3 In the Date Format field select the date format you want to use on your phone Vali...

Page 60: ...e Settings Status Status provides detailed technical information that is useful to system administrators for troubleshooting issues You only need to access Status if directed to do so by your system administrator To view the Status menu 1 Tap the Settings softkey to open the Settings menu 2 Tap the Status icon 3 Tap the Status category to view the status details The following status items are avai...

Page 61: ...Mitel 6970 IP Conference Phone User Guide 59 Firmware Info Network Storage ...

Page 62: ...sword window enter your username and password and click OK The Status window displays for the IP phone you are accessing This Status window displays the status of your phone which includes the following information Network Status Hardware Information Firmware Information SIP Status SIP Account Status The IP phones show the SIP registration status on the IP phone s Status screen in the Mitel Web UI...

Page 63: ...hone For more information see Configuring the Mobile softkey through the Mitel Web UI on page 62 To support MobileLink the Mitel 6970 IP Conference Phone uses Bluetooth wireless technology The embedded Bluetooth 4 1 enables support of the MobileLink capability Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server Example Line S...

Page 64: ... Bluetooth connectivity is retained on the phone even after a factory reset Configuring the Mobile softkey through the Mitel Web UI 1 Click Operation Softkeys and XML 2 On the Top keys tab select from Key 1 through Key 48 3 In the Type field select Mobile to apply to the key 4 Click Save Settings The Mobile softkey appears in the Top softkeys area of the Home screen The Mobile softkey is initially...

Page 65: ...ings softkey and select the Bluetooth icon 4 Swipe the Bluetooth toggle switch to the right to enable Bluetooth functionality or Swipe the Bluetooth toggle switch to the left to disable Bluetooth functionality When Bluetooth functionality is enabled a Bluetooth enabled icon appears in the status bar Pairing a Bluetooth mobile phone 1 Enable Bluetooth See Enabling and disabling Bluetooth functional...

Page 66: ...iring procedures that must be performed on your Bluetooth mobile phone Notes 1 A Bluetooth pairing request displays on both the Mitel 6970 IP Conference Phone and the respective mobile phone Ensure the pairing code matches on both devices and tap Yes on the Mitel 6970 IP Conference Phone and acknowledge the pairing request on your mobile phone 2 You can pair multiple mobile phones with the Mitel 6...

Page 67: ... the Connect softkey turns to the softkey with the name of a paired mobile phone Disconnecting a Bluetooth mobile phone 1 Tap the Settings softkey on the phone screen to open the Settings menu 2 Tap the Bluetooth icon 3 In the Paired Devices list tap the connected Bluetooth mobile phone you want to disconnect A Disconnection Successful message appears on the screen Note If pairing or connecting fa...

Page 68: ...s to unpair the mobile phone The Bluetooth mobile phone is removed from the list of Paired Devices Connecting to a different paired Bluetooth mobile phone 1 Tap the Settings softkey on the phone screen to open the Settings menu 2 Tap the Bluetooth icon 3 Ensure Bluetooth functionality is enabled If it is not enabled swipe the Bluetooth toggle button to the right 4 In the Paired Devices list tap th...

Page 69: ...st name or last name is available through the Directory Settings options menu If external Directory sources are configured you can enable disable the respective Directory sources as well as rename Directory folder labels through the Directory External Sources options menu Settings Configuring Directory display and sorting options using the IP Phone UI 1 Tap the Settings softkey on the phone screen...

Page 70: ... Save softkey to save your changes External Sources Enabling disabling directories and renaming labels using the IP Phone UI 1 Tap the Settings softkey on the phone screen to open the Settings menu 2 Tap the Directory icon 3 Tap the External Sources icon Note Menu available only if external Directory sources have been configured by your Administrator ...

Page 71: ... want to edit and using the on screen keyboard enter in a name for the respective directory folder 7 Tap the Save softkey to save your changes Call Forward Call Forward on the Mitel 6970 IP Conference Phone allows incoming calls to be forwarded to another destination You can enable your calls to be forwarded When your phone is busy When you re not answering the phone All the time Note CSV 1 and 2 ...

Page 72: ...ettings menu 2 Tap the Call Forward icon The phone displays the following Call Forward screen 3 Enter forwardingnumbers usingthedialpad keys oron screen keyboard for any of thefollowing states All Forwards all incoming calls for the respective account to the specified number Busy Forwards incoming calls to a specified number if the account is currently engaged in another call Note If voicemail is ...

Page 73: ...peration Softkeys and XML 2 Select from Key 1 through Key 48 on the Top keys or Select from Key 1 through Key 30 on the Bottom keys 3 In the Type field select Call Fwd 4 In the state fields check enable or uncheck disable the states you want to apply to this softkey 5 Click Save Settings Note 1 If All Busy and No Answer are all enabled the All settings take precedence over Busy and No Answer 2 Pre...

Page 74: ... field enter the new user password 6 In the Re enter Password field re enter the new user password 7 Tap the Save softkey to save your changes A Password Changed confirmation message displays on the screen Phone Lock You can lock your phone to prevent the phone from being used or configured You can lock the phone using the IP phone UI Mitel Web UI or by configuring a Lock softkey on your phone Loc...

Page 75: ...k icon 4 At the Lock the phone prompt tap Yes The message Phone is locked and a lock icon displays on the Home screen Additionally the Message Waiting Indicator MWI will turn on Note Alternatively if configured you can lock the phone by simply tapping a Lock softkey ...

Page 76: ...e Lock softkey 1 Click on Operation Softkeys and XML 2 Select from Key 1 through Key 48 on the Top keys or Select from Key 1 through Key 30 on the Bottom keys 3 In the Type field select Phone Lock from the list of options 4 Click Save Settings Note You can unlock the phone using the IP Phone UI only if the Lock softkey was preliminary configured If it was not you can unlock the phone through the M...

Page 77: ...ou can reset it and enter a new password The reset user password feature resets the password to the factory default which is blank no password You can reset a user password using the Mitel Web UI only 1 Click on Operation Phone Lock 2 In the Reset User Password field click Reset Note By default the user name is user all lowercase and the password field is left blank Note Valid values when creating...

Page 78: ...ew user password 6 Click Save Settings Locking and unlocking the phone 1 Click on Operation Phone Lock To lock the phone 2 In the Lock the Phone field click Lock The message Phone is locked and lock icon displays on the Home screen Additionally the Message Waiting Indicator MWI will turn on Unlocking the phone 3 Click on Operation Phone Lock 4 In the Unlock the Phone field click Unlock ...

Page 79: ...I Global configuration only 1 Tap the Settings softkey on the phone screen to open the Settings menu 2 Tap the Audio icon 3 Tap the Ring Tones icon 4 Select the desired ring tone Tone 1 through Tone 15 Silent or any custom ring tones installed 5 Tap the Save softkey to save your changes The ring tone you select is immediately applied to the IP phone Configuring tone sets using the IP Phone UI Glob...

Page 80: ... to save your changes The tone set you select is immediately applied to the IP phone Configuring ring tones and tone sets using the Mitel Web UI 1 Click Basic Settings Preferences Ring Tones For global configuration 2 In the Ring Tones section select a country from the Tone Set field Valid values are Australia Brazil Canada Europe France ...

Page 81: ...ly2 Malaysia Mexico Russia Slovakia UK US default 3 Select a value from the Global Ring Tone field For per line configuration 4 In the Ring Tone section select a line for which you want to set ring tone 5 Select a value from the Line N field 6 Click Save Settings ...

Page 82: ...e to the phone 5 Repeat Steps 2 to 4 to upload additional WAV files to the phone Display The display setting allows you to set the following on your phone Notes 1 Access to the Custom Ringtones Web UI menu is only available if enabled by your System Administrator 2 Ringtones must be in wav format The IP phones support the following WAV file specifications G 711 μ law and a law Codec 20 ms packet s...

Page 83: ...u to set the amount of light that illuminates the LCD display There are 5 levels available The Brightness Timer option allows you to set the amount of time you want the LCD display to stay illuminated before turning the backlight off during a period of inactivity You can set the timer from 1 to 36000 seconds Default is 600 10 minutes Push Notifications The Sound checkbox allows you to turn on and ...

Page 84: ...ox to enable push notifications when pairing or unpairing a bluetooth device 9 Check the External checkbox to enable pushnotifications for external events 10 Tap the Save softkey to save the changes To drop the changes tap the Cancel softkey Dialing The Dialing option is available in the Logged in state only Live Dialpad The Live Dialpad option on the IP phone turns the live dialpad mode on or off...

Page 85: ...Save softkey to save your changes Speed Dial edit 4 Tap the Save softkey to save your changes Restart You should only restart your Mitel 6970 IP Conference Phone if directed to do so by your system administrator Note If required swipe right to switch pages in the Settings menu Note For details on speed dial configuration see Configuring Speed Dial softkeys on page 45 ...

Page 86: ...ser guide for your 6900 desk phone for more information on the Hotdesk feature The following describes the differences that you will observe between the Hotdesk feature on the Mitel 6970 IP Conference Phone and your 6900 desk phone Logging into your Hot Desk profile To log in do the following 1 On the idle Home screen tap the Log In softkey Note By default there is no Log in softkey on the Home sc...

Page 87: ...ng the on screen keyboard enter your login and tap Enter 3 Type in the password to your Hotdesk account and tap Enter 4 The phone performs the authorization process and you are logged in Note The character are hidden with asterisks for security reasons ...

Page 88: ...ottom softkeys on the Home screen depending on the configurations made Logging out of the Hot Desk To log out of the Hot Desk do the following 1 On the Home screen tap the Log Out softkey and then tap Log Out again on the subsequent screen or Login if you did not intend to log out Softkey Description To log out from the current phone extension To access the Settings menu ...

Page 89: ...sappears or Tap the Log Out softkey to move from the Logged In to the Logged Out state No further confirmation is required If you neglect to press either option the phone will automatically log you out when the pop up disappears This is to ensure the privacy of your information in the event you forget to logout while using a Mitel 6970 IP Conference Phone in a meeting room Note This feature can be...

Page 90: ... Delay Switch UI Focus to Ringing Line Call Hold Reminder During Active Calls Call Hold Reminder on single hold Call Waiting Tone Period Preferred Line and Preferred Line Timeout Goodbye Key Cancels Incoming Calls Message Waiting Indicator Incoming Intercom Call Features Group RTP Paging Shared Call Appearance SCA Call Bridging Star Codes See the description and configuration details of the additi...

Page 91: ...dicators are bi color green or red Green shows an active call and red indicates that the active call is muted Possible combinations with the phone The Mitel 6970 IP Conference Phone supports the connection of two external microphones via two connectors in the base of the unit You can choose to add one or two extension microphones to the phone however the microphones are sold in pairs Below are pos...

Page 92: ...Accessory support 90 B Conference table with the conference phone unit and two extension microphones attached or ...

Page 93: ...sion microphone cable into the micro USB input port Use of corded extension microphones To use the corded extension microphones with your Mitel 6970 IP Conference Phone 1 Connect the extension microphones as described above 2 Locate them on the conference table so that to boost the sound pick up for all the participants of the conference call 3 Answer make a call CAUTION Plugging any other than a ...

Page 94: ... on the microphone Note Muting an individual extension microphone only mutes that microphone Audio is still enabled for the conference through the Mitel 6970 IP Conference Phone To mute the entire conference you must tap the key on the phone For information on muting a call see Muting and unmuting a call on page 20 ...

Page 95: ... idle Why is the light not coming on with a new voicemail message Your phone system or service provider must provide the visual message waiting service for this function to work Check with your System Administrator for more information How do I find the IP address of my phone To find your phone s IP address contact your System Administrator Why does my phone display the No Service message The phon...

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