Phoning
Mitel 6873 SIP
55
eud-1744/1.4 – R5.0 HF2 – 10.2017
Alarm cancellation delay:
Your system administrator can set a delay (1-
60 seconds, depending on the Mitel system phone). During this delay the
user can enter another call number in order not to trigger a call on the hot-
line destination number. If the user does not dial another phone number
during this predefined time or puts the handset back down again, a con-
nection with the Hotline number is automatically set up. Contact your sys-
tem administrator for more information.
Overview of available functions
This section contains a list of all the functions you can store under a con-
figurable key via the Self Service Portal. Please note that the selection of
functions depends on the selected phone and its authorisation level.
Notes:
• More information on how to save functions to a configurable key using
function commands and a function code can be found in the online help
for the Self Service Portal (see chapter "MiVoice Office 400 Self Service
Portal", page 9).
• You will find a list of all function codes in the user's guide “Features
Overview Mitel 415/430/470” on the
. Please note that
function codes can only be used as prefix dialling on your phone.
Using the hotline:
User needs help. They pick up the handset of their phone or press the loud-
speaker/headset key.
➔
A connection with the hotline number is automatically set up after a prede-
fined time without the user having to do anything else.
Function
Description
Agent: Log in/log out
Log into/out of the queue as an agent (control of call
routing in the queue).
Agent: Pause on/off
Activate/deactivate agent break.
Agent: Wrap-up time on
/off
Activate/deactivate agent wrap-up time.
