Mitel 6800 Series, Administrator'S Manual, Page: 455 / 1113

Operational Features
5-192
CONFIGURABLE REMOVAL OF THE “DROP” SOFTKEY
Administrators have the ability to globally remove the contextual
Drop
softkey that is displayed
when on any active call.
6873i Example
When the parameter "
drop context softkey
" is disabled (defined as “0”), the
Drop
softkey will
not be displayed in any of the active call screens (e.g. for point-to-point calls, attended transfer
and conference scenarios, conference calls, paging calls, etc...).
To enable or disable the
Drop
softkey using the configuration files, see Appendix A, “Drop
Softkey Settings” on page A-281.
AUTOMATIC CALL DISTRIBUTION (ACD) (FOR SYLANTRO/BROAD-
WORKS SERVERS)
The IP phones support an Automatic Call Distribution (ACD) feature for Sylantro/BroadWorks
servers. The ACD feature allows the server to distribute calls from a queue to registered IP
phone users (agents).
To use the ACD feature on an IP phone, the administrator must first configure an ACD softkey
or programmable key. When an IP phone user wants to subscribe to a queue (in order to receive
incoming calls), the user presses the ACD key. The IP phone UI prompts the user to log in.
Note:
This feature is applicable to the 6867i, 6869i, and 6873i SIP Phones.
CONFIGURATION FILES
Note:
Applicable to the 6865i, 6867i, 6869i, and 6873i IP Phones only.