Mitel 6800 Series, Administrator'S Manual, Page: 652 / 1113

Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide
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For programmable keys (6865i)
prgkey1 type: callcenter
prgkey1 value: salesCC
prgkey2 type: callcenter
prgkey2 value: supportCC
For top softkeys (6867i, 6869i, and 6873i)
topsoftkey1 type: callcenter
topsoftkey1 label: Sales CC
topsoftkey1 value: salesCC
topsoftkey2 type: callcenter
topsoftkey2 label: Support CC
topsoftkey2 value: supportCC
For hard keys (6863i, 6865i, 6867i, 6873i, and 6869i)
hardkey1 type: callcenter
hardkey1 value: salesCC
hardkey2 type: callcenter
hardkey2 value: supportCC
For expansion module keys (M680i and M685i)
expmod1 key1 type: callcenter
expmod1 key1 label: Sales CC
expmod1 key1 value: salesCC
expmod1 key2 type: callcenter
expmod1 key2 label: Support CC
expmod1 key2 value: supportCC
When the keys have been configured using the configuration files and the phone has been
booted, the phone will indicate the Call Center join status through the configured keys’ LEDs
(not applicable to the 6873i). The 6867i, 6869i, and 6873i SIP phones will also provide indication
of the join status through the color of the softkey’s icon.
Note:
If you are using the phone’s Web UI to configure call center keys, after saving
your changes, a reboot will be required to ensure that the join status of the call center
key on the phone is synchronized with the call center join status configured on the
BroadSoft BroadWorks call manager.