Miranda NV8256-Plus, User Manual

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NV8256-Plus Digital Video Router • User’s Guide 61
6. Maintenance
Obtaining Service
Obtaining Service
For service advice, warranty exchange, warranty repair, or out-of-warranty repair:
1 Call Miranda Customer Support at the telephone number given under Technical Support Con-
tact Information on page iii. Our Customer Service Personnel will help you resolve any service
issues.
2 If you need an exchange or repair,
Miranda
will assign you a Return Material Authorization
(RMA) number. Do not return equipment without first receiving an RMA number.
Miranda
uses the RMA to track receipt of the equipment and to record repair or replacement informa-
tion.
For out-of-warranty equipment, the
Miranda
Technical Support Engineer estimates the cost of
repair when you call and requests a purchase order payable to
Miranda
.
If repair or exchange is required, package the assembly in an antistatic bag and place it in a
shipping box with plenty of padding to prevent damage.
3 Address the package using the shipping address listed given under Technical Support Contact
Information on page iii, and ship the equipment to Miranda at your company’s expense.
4 When repair or replacement of in-warranty equipment is complete, Miranda return ships the
items at our expense. For out-of-warranty equipment Miranda charges a shipping and handling
fee. The standard shipping method is “second day.”
For out-of-warranty service,
Miranda
will send your company an invoice following the repair or
replacement.